Mercure Jakarta Batavia 4 stars

Customer review rating (ALL Rating) 4.5/5 497 reviews

Mercure Jakarta Batavia - Image 1
Mercure Jakarta Batavia - Image 2
Mercure Jakarta Batavia - Image 3
Mercure Jakarta Batavia - Image 4

Description

Hotel extras

  • Nearby Ancol, JI Expo & Jakarta International Stadium (JIS) only 10-15 minutes driving.

  • 5 minutes walking distance explore Old Town of Jakarta. 30 minutes driving to Soekarno Hatta

  • 3 minutes walk to Transjakarta Bus Station connecting Jakarta area, offers an easy access.

  • 3 minutes walk to Chinese & Local Restaurant. Wide selection of local food and street foods.

  • 15 minutes driving to Jakarta International Stadium (JIS) , Ancol, JI Expo for concertgoers

Our accommodation(s)

Treat yourself in our spacious Privilege Room 27 m2 featuring 1 King-size Bed, 42 inch LCD TV with international channels, Mercure welcome amenities, complimentary high speed WiFi, separate rain shower stall, coffee tea maker, mini bar and business desk.

Max. number of persons
3
Area
From 27 / 290 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Suite Box
  • Turn Down Services

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 3 pers. max
  • 27 / 290 sq ft
  • Bedding 1 x King size bed(s)

Treat yourself in our Spacious Privilege Room featuring 2 Single Beds, 42 inch LCD TV with international channels, Mercure welcome amenities, premium WiFi for ALL members, separate rain shower stall, coffee tea maker, and business desk.

Max. number of persons
3
Area
From 27 / 290 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Suite Box
  • Turn Down Services

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Elegant Privilege Room with terrace and direct access to garden features 1 King-size Bed, 42 inch LCD TV with Internation Channel, free high speed WiFi, rain shower, coffee tea maker, and coffee table.

  • Views:

    Garden View

Max. number of persons
3
Area
From 27 / 290 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Optical fiber

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Suite Box
  • Turn Down Services

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Treat yourself in our spacious Privilege Luxe Room featuring 1 King-size Bed, 55 inch LCD TV with international channels, Mercure welcome amenities, complimentary high speed WiFi, separate rain shower stall, coffee tea maker, and coffee table.

Max. number of persons
3
Area
From 42 / 452 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Optical fiber

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Suite Box
  • Turn Down Services

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Treat yourself in our spacious Privilege Luxe Room featuring 2 Single Bed, 55 inch LCD TV with international channels, Mercure welcome amenities, complimentary high speed WiFi, separate rain shower stall, coffee tea maker, and coffee table.

Max. number of persons
3
Area
From 42 / 452 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Optical fiber

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Suite Box
  • Turn Down Services

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Our 52 m2 family room is a great choice for family stay with spacious accommodation. Features with 2 queen-size beds, 55 inch LCD TV with International Channels, premium Wi-Fi, and spacious bathroom.

Max. number of persons
4
Area
From 52 / 559 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Suite Box
  • Turn Down Services

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Suite

Executive Suite with 1 King-size Bed

Designed in a modern meet heritage style, our very spacious 116 m² Executive Suite features a King-size bed, 55" LCD TV, spacious bathroom with bathtub and shower, coffee machine, mini-pantry, microwave, refrigerator, with a Old City Jakarta view.

Max. number of persons
3
Area
From 116 / 1248 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Ice Machine
  • Kettle
  • Microwave
  • Mini Bar
  • Mini bar with free soft drinks
  • Free in Room Mineral Water
  • Espresso machine
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Optical fiber

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Suite Box
  • Turn Down Services

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Suite

The Presidential suite features two rooms with 1 King-size bed and 2 sg beds in room

A luxury Presidential suite features two bedrooms with a King-size bed and two queen-size beds, 55" LCD TV, living room, dining space, coffee machine, mini pantry, microwave, refrigerator, bathtub & shower, with spectacular views of Sunda Kelapa Harbour

Max. number of persons
6
Area
From 170 / 1829 sq ft

Bedding

King size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Microwave
  • Mini Bar
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Suite Box
  • Turn Down Services

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Hotel location

Mercure Jakarta Batavia

Jalan Kali Besar Barat No 44 46, Roa Malaka, Tambora Kota Jakarta Barat
11230 JAKARTA
Indonesia

GPS:-6.132382, 106.810051

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 376 rooms
  • 4 rooms for people with reduced mobility
  • 10 family rooms
  • 30 connecting rooms
  • 304 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • English
  • Indonesian

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

  • Air Conditioning

Check In & Check-out facilities

  • Late Checkout

Concierge

  • Concierge

Catering

One Restaurant

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Room service Additional charge
  • Buffet Additional charge

BBQ / Picnic Area

  • BBQ / Picnic Area

Business

14 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Indoor playground for children
  • Play area
  • Green area
  • Tourist guide for families
  • Children''s TV Channels

Well-being

Swimming Pool

  • Outside
  • On site

Fitness Center

  • On site
  • On site
  • Outdoor parking
  • Public

Services & equipment

  • Valet parking

Valet Parking

GPS:-6.132382, 106.810051

Parking information

  • On site
  • Outdoor parking
  • Private

Services & equipment

  • Valet parking

Private Outdoor Parking

GPS:-6.132382, 106.810051

Parking information

  • On site
  • Outdoor parking
  • Private

MALAKA

Malaka Restaurant at Mercure Jakarta Batavia offers all-day dining with International, Asian, and Nusantara cuisine. Perfect for daily dining, weddings, and special events in Jakarta, with a wide selection of flavorful dishes.

Cooking style
International
Chef name
M. Tessa M. Tessa
Capacity
250

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Takeaway Meals

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Light menu
  • Halal menu
  • Vegetarian menu

Malaka Restaurant at Mercure Jakarta Batavia offers all-day dining with International, Asian, and Nusantara cuisine. Perfect for daily dining, weddings, and special events in Jakarta, with a wide selection of flavorful dishes.

Soenda Kelapa Pool Bar

Soenda Kelapa Pool Bar is your tropical escape, serving refreshing cocktails, fresh juices, and light bites, perfect for unwinding poolside after a swim, busy meetings, or a day exploring Jakarta.

Bar Type
POOL SIDE SNACK BAR
Capacity
20
Accessibility
Accessible service
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Smoking Area
  • Terrace

Payment

  • Cash

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Snacks facilities

  • Cold snacks
  • Hot snacks

Soenda Kelapa Pool Bar is your tropical escape, serving refreshing cocktails, fresh juices, and light bites, perfect for unwinding poolside after a swim, busy meetings, or a day exploring Jakarta.

Start your day with a delightful breakfast at Mercure Jakarta Batavia, featuring a variety of Nusantara specialties and Western favorites. Discover local flavors alongside classic dishes for a perfect morning in the heart of Batavia.

Enjoy our semi indoor pool at Mercure Jakarta Batavia, a relaxing city escape located near the kids' playroom. Guests can unwind poolside while enjoying refreshing drinks and light bites from Soenda Kelapa Pool Bar.

Stay active at our fully equipped Fitness Centre, offering a complete range of modern gym equipment with refreshing garden views and fresh morning air. Open 24 hours, the gym is accessible with your room key card for your convenience anytime.

The spa facilities inclusive couple room with private bathtub and sauna offers you the relaxation with full authentic traditional refresh and service.

We have VIP rooms for grooms and the brides including their families for private, where also have private toilets and special musalla.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  497 reviews

Customer review rating 5.0/5

Lanibel S. Couples - Confirmed reviews ALL

Customer review rating 2.0/5

Mark L. /. L. Families - Confirmed reviews ALL

Customer review rating 2.0/5

S T. L. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Nadine W. Families - Confirmed reviews ALL

Customer review rating 4.0/5

Chun L. C. Friends - Confirmed reviews ALL

Customer review rating 2.0/5

Mark L. /. L. Families - Confirmed reviews ALL

Room wasn’t attempted to be cleaned till late afternoon by when we were back and needing it. Building being renovated so not attractive. Room felt dated. Aircon didn’t work well, fridge didn’t work at all. Breakfast was good.

Customer review rating 2.0/5

S T. L. Families - Confirmed reviews ALL

It was a nice hotel but did not feel too special. My initial impression was it was very good but I could not sleep because of the noisy room, and flashing green light the smoke detector made which went on all night. When keycard is not in holder the air conditioning does not work- which made for a very hot room on arrival which was not pleasant after long travels.

Customer review rating 4.5/5

Nadine W. Families - Confirmed reviews ALL

Large clean room, comftorable beds, great location and friendly staff!

Customer review rating 4.0/5

Chun L. C. Friends - Confirmed reviews ALL

Good

Customer review rating 5.0/5

Gene T. Solo - Confirmed reviews ALL

My story was great. The staff are very helpful assisting me with early morning taxi,

Customer review rating 4.0/5

Jessica S. Friends - Confirmed reviews ALL

Very comfortable stay, amazing staff and good location.

Customer review rating 4.0/5

Kiat H. K. Families - Confirmed reviews ALL

Sauna not working, room is good, location is not the best, unfortunately

Customer review rating 5.0/5

Gang Y. Solo - Confirmed reviews ALL

The hotel room was comfortable, quiet, and very well maintained. I would especially like to praise the excellent breakfast experience at the hotel's restaurant. In particular, Ms. Meisya's professional and attentive service left a lasting impression on me.

Customer review rating 0.5/5

Stefanie M. E. Y. Business - Confirmed reviews ALL

Stayed in room 949. Only 1 night stay & woke up with bed bugs bites on my legs

Customer review rating 5.0/5

Rhiannon N. Friends - Confirmed reviews ALL

I had a beautiful massage, and lovely meals in the hotel. The staff were EXCEPTIONAL even lending me a charger when mine broke. I wish i could recall the name of the woman who checked me in because she was one of the best staff I have ever experienced in a hotel.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Front Office Manager

Customer review rating 4.5/5

Faika R. Z. Families - Confirmed reviews ALL

The hotel has an older style but feels pleasant. Staff is really friendly and made our stay feel pleasant

Dear Valued Guest, We very much appreciate your comments regarding your stay at Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Front Office Manager

Customer review rating 5.0/5

Jecky J. Families - Confirmed reviews ALL

All good..we are satisfied with this hotel.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Front Office Manager

Customer review rating 4.5/5

Amy S. Families - Confirmed reviews ALL

Our 3 night stay at Mercure Batavia was comfortable. The breakfast buffet was delicious. My family used the excellent gym facilities often. All staff were very professional and helpful.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Front Office Manager

Customer review rating 5.0/5

Adriana F. Solo - Confirmed reviews ALL

room was very comfortable, and received an upgrade. they prepared a take away breakfast, which was nice. it was a short stay but everyone very helpful.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Front Office Manager

Customer review rating 4.0/5

John J. C. Solo - Confirmed reviews ALL

I enjoyed my stay .The staff were very pleasant and the room was very comfortable and well appointed.The included breakfast was very good as well .

Dear Valued Guest, We very much appreciate your comments regarding your stay at Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Front Office Manager

Customer review rating 5.0/5

Auraylius C. Couples - Confirmed reviews ALL

Great for having a short escape in the Jakarta Kota Tua area.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Front Office Manager

Customer review rating 1.5/5

Gerard C. P. Business - Confirmed reviews ALL

During my stay, the restaurant experience was disappointing and requires urgent attention: Staffing Issues: Staff often disappear up to an hour before breakfast closing, leaving guests unattended. Food and drinks are not replenished once finished, and no staff are stationed during lunch or dinner hours. Coffee Machines: Machines are poorly maintained — water and milk run out, coffee powder is not cleared, and breakdowns occur frequently due to neglect. Food & Drinks: Quality is below expectations, with dishes lacking freshness and flavor. Presentation is sloppy, and portions inconsistent. Cleanliness & Comfort: Dining areas are not properly maintained, and mosquitoes make meals uncomfortable. Value: Considering the poor service, lack of upkeep, and mediocre food, the pricing feels unjustified. Overall, the restaurant needs serious improvements in staffing, food quality, hygiene, and equipment maintenance to meet even basic guest expectations. Management should act quickly to address these issues.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback regarding your recent dining experience at Mercure Jakarta Batavia. First and foremost, please accept our sincerest apologies that your experience fell well below your expectations. We are truly disappointed to learn that our restaurant did not deliver the quality of service and dining experience that we strive to provide. We sincerely apologize for the staffing issues you encountered, including the lack of attentiveness during breakfast, lunch, and dinner services, as well as the delays in replenishing food and beverages. This is certainly not the level of hospitality we aim to offer, and your comments have been shared with our Food & Beverage management team for immediate review. We also regret the inconvenience caused by the coffee machines not being properly maintained. Please rest assured that we are reviewing our maintenance procedures and daily operational checks to ensure the equipment remains in excellent working condition throughout service. Furthermore, we are sorry to hear that the food quality, presentation, and consistency did not meet your expectations. Your feedback has been shared with our Executive Chef and Culinary team to review our menus, food preparation, and presentation standards to ensure a more satisfying dining experience. We also sincerely apologize for the cleanliness concerns and the presence of mosquitoes in the restaurant. We understand how these issues affected your comfort, and we are strengthening our cleaning routines and pest control program to provide a more pleasant dining environment. We fully understand your concerns regarding the value of your dining experience, and we deeply regret that we did not provide the quality and service that you expected. Your constructive feedback is invaluable and will serve as an important guide as we continue to improve our operations. Thank you once again for bringing these matters to our attention. We truly appreciate your honesty and hope to have the opportunity to restore your confidence by providing you with a much-improved experience in the future. Warm regards, Andri Mengko Front Office Manager

Customer review rating 5.0/5

Hafizul C. Families - Confirmed reviews ALL

Super close to the history museums. Just a short walk away. The room was clean, comfortable, and the staff were very friendly.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Front Office Manager

Customer review rating 5.0/5

Eky E. K. Families - Confirmed reviews ALL

Overall good. Spacy room for family. Near from various interesting place. Staff are friendly.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Front Office Manager

Other web-users rate our hotel

  • 436 reviews 8.4/10 Location
  • 959 reviews 8.8/10 Room
  • 1,109 reviews 9/10 Service
  • 19 reviews 9.3/10 WiFi
  • 639 reviews 8.6/10 Food
  • 485 reviews 8.4/10 Cleanliness
  • 469 reviews 8.7/10 Breakfast
  • 356 reviews 8.4/10 Comfort

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Jakarta Hotels