Raffles Jakarta 5 stars

Customer review rating (ALL Rating) 4.8/5 1,949 reviews

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Description

Hotel extras

  • Raffles Room starting at 60 m², with separate living area and legendary Raffles butler service

  • The Dining Room speaks to the imagination creating a culinary pièce de résistance

  • Located in Mega Kuningan central business district

  • Facilities include outdoor jogging track, gym, kids club and award-winning Raffles Spa

Our accommodation(s)

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Hotel location

Raffles Jakarta

Ciputra World 1, Jl Prof Dr Satrio Kav 3 5
12940 Jakarta
Indonesia

GPS:-6.224434, 106.824064

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,949 reviews

TripAdvisor Rating  5.0/5  2,651 reviews

Certificate of excellence 2024

A short stay but nice one!

TripAdvisor rating 4.0/5

Monika Y TripAdvisor review

The check in process went smoothly, the bellboy was helpful and gave us few information about the hotel. The room is clean, quiet spacious and nice and the hotel's buttler keep checking on us in case we need an assistance during our stay. Nice!

Best overall Hotel Experience ever

TripAdvisor rating 5.0/5

ALI S TripAdvisor review

best experience over all in every detail , very friendly staff and best service i had , room and bed was very clean and comfortable , decoration was well done in every detail beginning from all room decoration to all hidden electric wires . pool was fantastic with very helpful and friendly staff either for room or even the dedicated butler which you can contact by mobile. got a smoking room and was very surprised that there was relaxing nice fragrance all across the hotel from lobby to my room , every time i return to my room i was surprised that it was over lapsing any smoke smell . really well done. overall, this was the best hotel experience i had, which will result in earning one more customer in loyalty to Raffles brands all around the world. good job and well done , and will be back soon :)

Dear Mr. Ali, Thank you for sharing your wonderful review. We are delighted you had the best overall hotel experience with us. We greatly appreciate your feedback about our colleagues, service, room comfort, attention to detail, and pool and butler service. We're also glad you enjoyed the pleasant fragrance throughout the hotel, a detail we take great pride in. We look forward to welcoming you back soon. Warm regards, Rhany Guest Experience Manager Raffles Jakarta

Home away from home!

TripAdvisor rating 5.0/5

Lisa S TripAdvisor review

The staff were wonderful, very welcoming and accommodating! Props to guest relations in being proactive by getting in touch with me prior to my stay, for any requests at hand for them to arrange. The suite too was lovely. Will definitely be coming back!

Dear Ms. Lisa, Thank you for your kind review. We are delighted to hear that you felt at home during your stay with us. Our team is committed to providing a welcoming and accommodating experience, and it’s lovely to know we succeeded in making you feel comfortable. We look forward to welcoming you back soon. Warm regards, Rhany Guest Experience Manager Raffles Jakarta

Good stay

Customer review rating 5.0/5

D. Friends - Confirmed reviews ALL

Love the breakfast, love the gym, love the services!

Dear Ms. D., Thank you for sharing your wonderful feedback. We're thrilled you enjoyed our breakfast, gym, and services. It’s great to know our team made your stay memorable, and we appreciate your kind recommendation. We look forward to welcoming you and your friends back to Raffles Jakarta soon. Warm regards, Rhany Guest Experience Manager Raffles Jakarta

Good

TripAdvisor rating 4.0/5

frida s TripAdvisor review

Overall very good except the laundry part. They didn't clean it properly. It's gonna be perfect if the laundry is perfectly clean. I was a little disappointed when the laundry was not clean and they said they had tried some treatments but I didn't believe because it's actually easy to clean. No need much treatment.

Dear Ms. Frida, Thank you for taking the time to share your feedback. We're glad to hear that your stay was very good overall. However, I apologize for the inconvenience you experienced with our laundry service. Your comments are valuable, and we will address this issue with our team to ensure improvements. We hope to welcome you back for a flawless stay in the future. Warm regards, Rhany Guest Experience Manager Raffles Jakarta

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Other web-users rate our hotel

  • 288 reviews 9.3/10 Location
  • 802 reviews 9.5/10 Room
  • 1,333 reviews 9.7/10 Service
  • 5 reviews 8.1/10 WiFi
  • 474 reviews 9.1/10 Food
  • 387 reviews 9.5/10 Amenities
  • 348 reviews 9.1/10 Comfort
  • 321 reviews 9.7/10 Vibe

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