Raffles Jakarta 5 stars

Customer review rating (ALL Rating) 4.8/5 2,168 reviews

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Description

Hotel extras

  • Raffles Room starting at 60 m², with separate living area and legendary Raffles butler service

  • The Dining Room speaks to the imagination creating a culinary pièce de résistance

  • Located in Mega Kuningan central business district

  • Facilities include outdoor jogging track, gym, kids club and award-winning Raffles Spa

Our accommodation(s)

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Hotel location

Raffles Jakarta

Ciputra World 1, Jl Prof Dr Satrio Kav 3 5
12940 Jakarta
Indonesia

GPS:-6.224434, 106.824064

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,168 reviews

Customer review rating 5.0/5

Lorelai M. Business - Confirmed reviews ALL

Very comfortable room, excellent services and wonderful and friendly staff

Customer review rating 0.5/5

Mijung S. Families - Confirmed reviews ALL

I chose Raffles again this year after a great stay last year, but this time the experience was disappointing overall. One issue that stood out was the response to my late check-out request. I fully understand it is subject to availability, but the communication felt abrupt and lacked any consideration or alternative options. Being asked for my preferred time and then simply told that 6PM would incur a 50% charge, without any suggestion of what might be possible instead, did not feel in line with the expected service level. There were still positives. The team showed genuine care when I had a minor accident at the pool, and some staff were warm and attentive. The room was spacious and comfortable. However, compared to last year, the overall service felt inconsistent, and the breakfast quality and variety were noticeably below expectations. The experience no longer feels like it offers the same value as before. I used to feel this hotel alone was worth the trip, but now I’m not sure I would return.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. We are truly sorry to learn that your recent stay did not reflect the memorable experience you had with us previously, particularly in regard to the communication, breakfast experience, and overall consistency of service. At Raffles, we strive to create meaningful and thoughtful moments for every guest, and it is disappointing to know we fell short on this occasion. We sincerely hope to have the opportunity to welcome you back and restore your confidence with the warm and seamless experience you rightfully expect. Warm regards, Rhany Guest Experience Manager Raffles Jakarta

Customer review rating 5.0/5

Jessica W. Business - Confirmed reviews ALL

good experience

Customer review rating 5.0/5

Bhaskar R. Friends - Confirmed reviews ALL

recently stayed at Raffles Jakarta again, and once more, the experience was absolutely world-class, boss. From the moment I checked in until I checked out, the entire staff was super friendly, professional, and incredibly accommodating. The butler service is truly elite and made my stay feel completely effortless, while the team at The Writers Bar was awesome—super nice people and a great vibe. This wasn't my first stay, and because the service is consistently so good, I shall definitely be back soon

Dear Valued Guest, Thank you for returning to Raffles Jakarta and for sharing such a wonderful reflection of your stay. We are truly delighted that our team, especially at the front desk and Writers Bar, helped create another world class experience for you. We look forward to welcoming you home again soon for more unforgettable moments. Rhany Guest Experience Manager Raffles Jakarta

Customer review rating 5.0/5

Chihhao Y. Families - Confirmed reviews ALL

Very Comfortable!

Dear Valued Guest, Thank you for sharing such a wonderful reflection of your family stay with us. We are truly delighted that every moment, from your seamless arrival to the comfort of your room and the warmth of our team, felt so enjoyable, and that your ALL Platinum recognition, welcome touches, and dining experiences exceeded expectations. We look forward to welcoming you back home to Raffles Jakarta, where more beautiful memories await you and your loved ones. Warm regards, Rhany Guest Experience Manager Raffles Jakarta

Other web-users rate our hotel

  • 314 reviews 9/10 Location
  • 996 reviews 9.3/10 Room
  • 1,841 reviews 9.5/10 Service
  • 9 reviews 9.6/10 WiFi
  • 598 reviews 9/10 Food
  • 548 reviews 9.5/10 Amenities
  • 540 reviews 9.6/10 Vibe
  • 436 reviews 9.1/10 Comfort

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