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Swissôtel Lima 5 stars

Customer review rating 4.7/5 2,823 reviews
Swissôtel Lima
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+ 19 Services
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Room 1

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Hotel extras

Swissôtel Lima offers the best location in Lima´s Financial Center with control security and most secure area, the perfect combination between business and pleasure.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Boat excursions
Catering
  • 5 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Conventions hotel

Hotel location

Swissôtel Lima

Av Santo Toribio 173
-Via Central 150 Centro
Empresarial Real san Isidro
27
lima
peru

Tel: +514214400

Fax: (+51)4214422

Contact email

Check-in from 15h00

Check out up to 12h00

GPS :-12.0975784, -77.0382759

Our accommodations

Our rooms and suites feature hand-picked local artwork and are presented with the uncluttered simplicity of Swiss design. Help yourself to high-speed internet and Espresso coffee and make the most of an expansive work space and marble-clad bathroom.

Classic Room 2 Doubles

  • Max. number of persons: 3
  • Area: From 35m²
  • High speed internet
  • Bathrobe
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

Premier Room 1 King

  • Max. number of persons: 3
  • Area: From 38m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

Premier Room 2 Doubles

  • Max. number of persons: 3
  • Area: From 38m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

Swiss Advantage 1 King

  • Max. number of persons: 3
  • Area: From 38m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

Swiss Advantage 2 Dbl

  • Max. number of persons: 3
  • Area: From 38m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

Grand Room 1 King

  • Max. number of persons: 3
  • Area: From 50m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

Grand Room City View 1 King

  • Max. number of persons: 3
  • Area: From 56m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

Swiss Executive 1 King

  • Max. number of persons: 3
  • Area: From 35m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Swiss Executive 2 Doubles

  • Max. number of persons: 3
  • Area: From 35m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Executive City View 1 King

  • Max. number of persons: 3
  • Area: From 41m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Executive City View 2 Dbl

  • Max. number of persons: 3
  • Area: From 41m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

1BR Business Suite King

  • Max. number of persons: 3
  • Area: From 65m²
  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Grand Executive 1 King

  • Max. number of persons: 3
  • Area: From 50m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Grand Executive View 1 King

  • Max. number of persons: 3
  • Area: From 71m²
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

1BR Executive Suite King

  • Max. number of persons: 3
  • Area: From 65m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

1BR Executive Suite View King

  • Max. number of persons: 3
  • Area: From 90m²
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Presidential View Suite

  • Max. number of persons: 3
  • Area: From 270m²
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Presidential Suite

  • Max. number of persons: 3
  • Area: From 165m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Our restaurants and bars

LA LOCANDA

Type of cuisine: Mediterranean

Mediterranean cuisine for over 15 years, La Locanda´s exquisite menu has delighted its clients with unique sensations. Our guests can enjoy classic elegance in an exclusive environment with a beautiful view of the garden.

LA FONDUE

Type of cuisine: Thematic cuisine

La Fondue brings the rich delicacies of Swiss and European cuisine to Lima, offering a broad selection of Swiss specialties such as traditional and creative fondues, raclettes, exquisite cheeses, meat or seafood all in a cozy chalet atmosphere.

LE CAFE

Type of cuisine: International

Located on the first floor, Le Cafe is a fun and casual place for all occasions that offers an exquisite buffet breakfast, as well as an enticing breakfast menu.

SUSHI CAGE

Type of cuisine: Japanese

Sushi Cage is more than a Japanese restaurant; it is an experience lived with the senses. Top chef Itamae Norio Takeda puts into his creations all his art, passion and skills to maintain the flavor and tradition of authentic Japanese cuisine.

GOURMET DELI

Type of cuisine: Cafe

Lima´s best European bakery with the finest selection of cakes, desserts and freshly made breads. As well as a variety of sandwiches, natural juices and coffee. Gourmet Deli also offers light lunches and elaborate dinners to enjoy with family and friends.

LOBBY BAR

Photo non contractuelle / Strictly non binding

An elegant and discreet bar to enjoy delicious cocktails. It´s the perfect place to celebrate a business negotiation, a romantic date or a reunion with friends. Be delighted with our diverse menu while you listen to the best live music every night.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 377 m²

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 270 people

Find out more

Our guest reviews for
Swissôtel Lima

100% genuine reviews from our guests

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ALL Rating 4.7/5

2,823 reviews

Felt at home

Customer review rating 4.7/5

Katia Solo - 31/12/2019 Confirmed reviews ALL

Service was great! I felt at home all the time. Thank you : )

Great

Customer review rating 4.7/5

Anonymous Business - 27/11/2019 Confirmed reviews ALL

Great.

Dear Mrs. E., Your comments are very kind, we are so happy to know that you enjoyed your stay with us. Our mission is to try to exceed the expectations of our guests and to make them feel at home, in this case the objective was achieved and that satisfies us. Thank you very much for your preference and recommendation to future travelers and If you allow me, I would like to invite you to share your comments with other travelers around the world by posting a review on the TripAdvisor web page: https://www.tripadvisor.com/UserReviewEdit-g294316-d301608-Swissotel_Lima_Lima_Lima_Region.html Thank you again for sharing your experience, and we certainly look forward to hosting you again in the near future. It was a pleasure to serve you. Warm regards, Ana Maria Prias Assistant to the Director of Operations

Strong & positive experience, as expected

Customer review rating 4.7/5

Jorge Business - 25/11/2019 Confirmed reviews ALL

Good location, excellent service, attention to customer care.

Dear Mr. B., Your comments are very kind, we are so happy to know that you enjoyed your stay with us. Our mission is to try to exceed the expectations of our guests and to make them feel at home, in this case the objective was achieved and that satisfies us. Thank you very much for your preference and recommendation to future travelers and If you allow me, I would like to invite you to share your comments with other travelers around the world by posting a review on the Tripadvisor web page: https://www.tripadvisor.com/UserReviewEdit-g294316-d301608-Swissotel_Lima-Lima_Lima_Region.html Thank you again for sharing your experience, and we certainly look forward to hosting you again in the near future. It was a pleasure to serve you. Warm regards, Ana Maria Prias Assistant to the Director of Operations
Customer review rating 4.7/5

Stephen Business - 04/11/2019 Confirmed reviews ALL

Very satisfied with your services

Dear Mr. L., Thank you very much for the great review! We really do try our best to ensure that each and every guest’s expectations are exceeded upon every stay. I will be sure to share your comments with the team, as positive feedback always helps to build confidence and propel us forward. Thank you for choosing Swissôtel Lima and we look forward to serving you again soon. Sincerely, Ana Maria Prias Assistant to the Director of Operations
Customer review rating 4.7/5

Norma S. Families - 27/10/2019 Confirmed reviews ALL

Very pleasant. Keep up the great work!

Dear Mrs. S., Your comments are very kind, we are so happy to know that you enjoyed your stay with us. Our mission is to try to exceed the expectations of our guests and to make them feel at home, in this case the objective was achieved and that satisfies us. Thank you very much for your preference and recommendation to future travelers and If you allow me, I would like to invite you to share your comments with other travelers around the world by posting a review on the Tripadvisor web page: https://www.tripadvisor.com/UserReviewEdit-g294316-d301608-Swissotel_Lima-Lima_Lima_Region.html Thank you again for sharing your experience, and we certainly look forward to hosting you again in the near future. It was a pleasure to serve you. Warm regards, Ana Maria Prias Assistant to the Director of Operations

No comment

Customer review rating 4.7/5

Virgilio Business - 16/10/2019 Confirmed reviews ALL

No comment

Prezado senhor G., Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Swissôtel Lima. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. Os hotéis Swissôtel desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. É muito importante sabermos quais pontos podemos melhorar em nosso serviço para atender às demandas de nossos clientes. Lamento que você tenha tido uma percepção inesperada em relação à atenção prestada a você Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o(a) acolher brevemente, queira aceitar os nossos melhores cumprimentos Atenciosamente, Ana Maria Prias Asistente do Diretor de Operações

Not usual attention

Customer review rating 4.7/5

Jay P. Business - 10/10/2019 Confirmed reviews ALL

Usually excellent. This time just satisfactory. Alarm sounded early morning on Tuesday. Manager was nice to greet me on checkout to offer his apologies and some chocolate. Nice gesture.

Dear Mr. P.., My name is Claudia Hollerer, I am the Manager on Duty at Swissotel Lima. I would like to thank you for taking the time to answer our survey. I understand the uncomfortable moment you had to be woken up due to our alarms, I express my sincere apology if it caused any inconvenience. In regards of the water issue you encountered in the room we already took actions with our maintenance department. Nevertheless Mr. P.., I have read your comments with great concern, and we regret to hear of the unpleasant experience you have encountered during your stay, because at Swissotel Lima, we take pride in our genuine hospitality and we are constantly improving the quality of our services in order to have satisfied guests, but in your case, we feel that we have failed and we do not wish you to keep a bad impression. We hope that you will allow us the opportunity to serve you again in the near future and to demonstrate the service standards for which Swissotel Lima is known for. Please contact me directly whenever you would like to visit us again in order to have everything ready for your arrival. We hope to welcome you back again. Kind Regards, Claudia Hollerer

One of the best hotels in Latin America. Checking process needs improvements

Customer review rating 4.7/5

Diego B. Business - 04/10/2019 Confirmed reviews ALL

Checking experience has room to improve. Rest of the experience is great. I always choose this hotel for my trips to Lima

Dear Mr. B.. My name is Claudia Hollerer, I am the Manager on Duty at Swissotel Lima. Thank you for taking the time to answer our survey. Your comments are very important for us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your preference and for being a Gold member of Le Club Accor Hotels, I hope your next visit will be as pleasant as the previous one. Sincerely Claudia Hollerer – Manager on Duty.

Lots of greats

Customer review rating 4.7/5

Carrie E. Couples - 04/10/2019 Confirmed reviews ALL

This is a lovely hotel with welcome drinks (non alcoholic). Wonderful pool, lots of restaurants in the hotel w/24 hr room service. The staff is very friendly as well.

Dear Mrs. Carrie Ann E., We very much appreciate your comments regarding your stay at the Swissôtel Lima. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Maria Prias Assistant to the Director of Operations

Amazing Stay

Customer review rating 4.7/5

Memory L. Couples - 30/09/2019 Confirmed reviews ALL

Loved everything about our stay. The staff was very helpful.

Dear Mrs. Memory L., Your comments are very kind! we are so happy to know that you enjoyed your stay with us. Our mission is to try to exceed the expectations of our guests and to make them feel at home, in this case the objective was achieved and that satisfies us. Thank you very much for your preference and recommendation to future travelers and If you allow me, I would like to invite you to share your comments with other travelers around the world by posting a review on the Tripadvisor web page: https://www.tripadvisor.com/UserReviewEdit-g294316-d301608-Swissotel_Lima-Lima_Lima_Region.html Thank you again for sharing your experience, and we certainly look forward to hosting you again in the near future. It was a pleasure to serve you. Warm regards, Ana Maria Prias Assistant to the Director of Operations

Great Hotel, Staff and Location

Customer review rating 4.7/5

George Families - 26/09/2019 Confirmed reviews ALL

We enjoyed our stay at the Swissotel. They were very accommodating and we appreciated how clean the hotel was. The rooms were nice and the location was convenient.

Dear Mr. E., Your comments are very kind, we are so happy to know that you enjoyed your stay with us. Our mission is to try to exceed the expectations of our guests and to make them feel at home, in this case the objective was achieved and that satisfies us. Thank you very much for your preference and recommendation to future travelers and If you allow me, I would like to invite you to share your comments with other travelers around the world by posting a review on the Trip Advisor web page: https://www.tripadvisor.com/UserReviewEdit-g294316-d301608-Swissotel_Lima-Lima_Lima_Region.html Thank you again for sharing your experience, and we certainly look forward to hosting you again in the near future. It was a pleasure to serve you. Warm regards, Ana Maria Prias Assistant to the Director of Operations

confortable

Customer review rating 4.7/5

Luis A. Business - 24/09/2019 Confirmed reviews ALL

confortable

Estimado señor a.: Muchas gracias por su comentario positivo acerca de nuestro hotel! Nos alegra saber que disfrutó su estancia con nosotros y esperamos tener el gusto de recibirlo nuevamente. Atentamente, Ana Maria Prias Asistente del Director de Operaciones

Good overall experience

Customer review rating 4.7/5

Joshua B. Business - 13/09/2019 Confirmed reviews ALL

Friendly and helpful staff, and they were very accommodating after hours for a late-night check-in (and room service request).

Dear Mr. Joshua B., We very much appreciate your comments regarding your stay at the Swissôtel Lima. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Maria Prias Assistant to the Director of Operations

Well appointed and great staff

Customer review rating 4.7/5

Michelle Families - 09/09/2019 Confirmed reviews ALL

We had planned this a treat after some trekking and travelling. Well appointed rooms, great food, and friendly staff. The beds were a welcome treat after tents and hostels!

Dear Mrs.Michelle V., We very much appreciate your comments regarding your stay at the Swissôtel Lima. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Maria Prias Assistant to the Director of Operations

Fabulous

Customer review rating 4.7/5

Nikola Business - 31/08/2019 Confirmed reviews ALL

We love the Swiss! The hotel is always clean and smells nice. But my favorite part of the Swiss is your staff, they are the best!

Dear Mrs. Nikola H., Your comments are very kind, we are so happy to know that you enjoyed your stay with us. Our mission is to try to exceed the expectations of our guests and to make them feel at home, in this case the objective was achieved and that satisfies us. Thank you very much for your preference and recommendation to future travelers. If you allow me, I would like to invite you to share your comments with other travelers around the world by posting a review on the Tripadvisor web page: https://www.tripadvisor.com/UserReviewEdit-g294316-d301608-Swissotel_Lima-Lima_Lima_Region.html Thank you again for sharing your experience, and we certainly look forward to hosting you again in the near future. It was a pleasure to serve you. Warm regards, Ana Maria Prias Assistant to the Director of Operations

Excellent as always, always a pleasure to stay at the Swissotel Lima

Customer review rating 4.7/5

Donald B. Business - 30/08/2019 Confirmed reviews ALL

Excellent because of the unique experience and environment of the Executive Lounge. If I could change anything ......wish there was a little more variety with the cooked breakfast, it becomes a little tiring during a stay of several days. 3 types of eggs etc.

Dear Mr. Donald B., We very much appreciate your comments regarding your stay at the Swissôtel Lima. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We appreciate any constructive feedback as this allows us the opportunity to improve our services for our valued guests. It is always to have you with us and we hope to see you again soon for another great journey with us. Sincerely, Ana Maria Prias Assistant to the Director of Operations
Customer review rating 4.7/5

Álvarez A. Business - 27/08/2019 Confirmed reviews ALL

Great !

Dear Mrs. A. A., Thank you for taking the time and trouble to complete a survey following your recent stay at Swissotel Lima We are delighted that you enjoyed your stay with us and very much look forward to warmly welcoming you again to Swissotel Lima in the near future. Yours sincerely, Ana Maria Prias Assistant to the Director of Operations

Good customer service but some problems with the room

Customer review rating 4.7/5

Anonymous Business - 17/08/2019 Confirmed reviews ALL

As always customer service was great. However, upon checking in I had to switch rooms twice to get a room that was clean and acceptable. I re-checked into the hotel a few days later and my room was okay but the shower water temperature did not work. I love Swiss Hotel and have stayed there for over 20 years but the hotel rooms are becoming old.

Dear Mr. Aaron S., Thank you very much for taking the time to share your comments with us . However, it was extremely disappointing to hear of the problems that you encountered. As you may noticed through all these years, our aim is to deliver the best service to all of our guests, and your experience, is most untypical of our usual high standards. Please be assured that we will be looking into the issues raised in your feedback and we will take the actions to ensure that there are no further problems. I profusely apologize and deeply regret the impact this had on your stay, nevertheless, we appreciate your feedback because it is an invaluable tool to improve in search of excellence. Sincerely, Ana Maria Prias Assistant to the Director of Operations

Good

Customer review rating 4.7/5

Xavi Business - 13/08/2019 Confirmed reviews ALL

Everything was good

Dear Mr. J., Your comments are very kind, we are so happy to know that you enjoyed your stay with us. Our mission is to try to exceed the expectations of our guests and to make them feel at home, in this case the objective was achieved and that satisfies us. Thank you very much for your preference and recommendation to future travelers. If you allow me, I would like to invite you to share your comments with other travelers around the world by posting a review on the Tripadvisor web page: https://www.tripadvisor.com/UserReviewEdit-g294316-d301608-Swissotel_Lima-Lima_Lima_Region.html Thank you again for sharing your experience, and we certainly look forward to hosting you again in the near future. It was a pleasure to serve you. Warm regards, Ana Maria Prias Assistant to the Director of Operations

All my needs were met through your very professional staff.

Customer review rating 4.7/5

H. B. B. Business - 13/08/2019 Confirmed reviews ALL

Friendly staff were always helpful. Very good restaurant options. Very good range of guest services.

Dear Mr. Bruce B., We very much appreciate your comments regarding your stay at the Swissôtel Lima. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Maria Prias Assistant to the Director of Operations
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