Swissôtel Lima 5 stars

Customer review rating (ALL Rating) 4.8/5 98 reviews

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Description

Hotel extras

  • Labeled ALLSAFE

  • Five-star hotel offering warm, Swiss-inspired hospitality

  • Secure location within a gated business complex.

  • Heated indoor and outdoor pool

  • Convention Center with 12 spacious meeting rooms located on one level.

Our accommodation(s)

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Hotel location

Swissôtel Lima

Av Santo Toribio 173, -Via Central 150 Centro, Empresarial Real San Isidro
15073 LIMA
Peru

GPS:-12.0975784, -77.0382759

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  98 reviews

TripAdvisor Rating  4.5/5  1,701 reviews

Certificate of excellence 2024

Poor Service

Customer review rating 2.0/5

Derek F. Couples - Confirmed reviews ALL

Already has been documented with Claudia Hollerer, Maria Villacia, and Alejandra Trujillo.

Dear Derek F., Thank you for your time answering the survey. Internal actions will be taken in order to provide a better service to all our guests. Sincerely,

Customer review rating 4.5/5

Vernon R. Business - Confirmed reviews ALL

It was as excellent experience. Thank you.

Dear Vernon R., We very much appreciate your comments regarding your stay at the Swissôtel Lima. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudia Hollerer Operations Manager

Excellent Stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

The customer service and attention was simply wonderful. They addressed and solved all my concerns. The installations are amazing. It was a true pleasure staying here.

Dear Belen B., We very much appreciate your comments regarding your stay at the Swissôtel Lima. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudia Hollerer Operations Manager

Excellent

Customer review rating 4.5/5

Julie Business - Confirmed reviews ALL

Everything was great, bell boy, receptionist, cafe (breakfast), Lounge, security. All were great and helpful.

Dear Juliana B., We very much appreciate your comments regarding your stay at the Swissôtel Lima. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudia Hollerer Operations Manager

Marvellous weekend

Customer review rating 4.5/5

Serghi Couples - Confirmed reviews ALL

I decided to spend a weekend in Swissotel with my fianceé. Everything was wonderful: the service, facilities, food, room. Definitely I would come back.

Estimado Serghi A., Le agradecemos enormemente sus comentarios en relación a su estancia en Swissôtel Lima. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Claudia Hollerer Gerente de Operaciones

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Other web-users rate our hotel

  • 106 reviews 9.2/10 Location
  • 173 reviews 8.7/10 Room
  • 404 reviews 9.2/10 Service
  • 6 reviews 9.5/10 WiFi
  • 111 reviews 8.7/10 Amenities
  • 100 reviews 8.9/10 Breakfast
  • 76 reviews 9.2/10 Comfort
  • 57 reviews 9.1/10 Pool

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