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Swissôtel Lima 5 stars

Customer review rating 4.7/5 2,842 reviews

Swissôtel Lima
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+ 19 Services
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Room 1

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Children's age

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Hotel extras

Swissôtel Lima offers the best location in Lima´s Financial Center with control security and most secure area, the perfect combination between business and pleasure.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Boat excursions
Catering
  • 5 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Conventions hotel

Hotel location

Swissôtel Lima

Av Santo Toribio 173
-Via Central 150 Centro
Empresarial Real san Isidro
27
lima
peru

Tel: +514214400

Fax: (+51)4214422

Contact email

Check-in from 15h00

Check out up to 12h00

GPS :-12.0975784, -77.0382759

Our accommodations

Our rooms and suites feature hand-picked local artwork and are presented with the uncluttered simplicity of Swiss design. Help yourself to high-speed internet and Espresso coffee and make the most of an expansive work space and marble-clad bathroom.

Classic Room 2 Doubles

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • High speed internet
  • Bathrobe
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

Premier Room 1 King

Accessible room
  • Max. number of persons: 3
  • Area: From 38 m² / 409 sq ft
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

Premier Room 2 Doubles

Accessible room
  • Max. number of persons: 3
  • Area: From 38 m² / 409 sq ft
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

Swiss Advantage 1 King

  • Max. number of persons: 3
  • Area: From 38 m² / 409 sq ft
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

Swiss Advantage 2 Dbl

  • Max. number of persons: 3
  • Area: From 38 m² / 409 sq ft
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

Grand Room 1 King

  • Max. number of persons: 3
  • Area: From 50 m² / 538 sq ft
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

Grand Room City View 1 King

  • Max. number of persons: 3
  • Area: From 56 m² / 603 sq ft
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

Swiss Executive 1 King

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Swiss Executive 2 Doubles

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Executive City View 1 King

  • Max. number of persons: 3
  • Area: From 41 m² / 441 sq ft
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Executive City View 2 Dbl

  • Max. number of persons: 3
  • Area: From 41 m² / 441 sq ft
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Pillow Menu(...)
Rooms

Our restaurants and bars

LA LOCANDA

Type of cuisine: Mediterranean

Mediterranean cuisine for over 15 years, La Locanda´s exquisite menu has delighted its clients with unique sensations. Our guests can enjoy classic elegance in an exclusive environment with a beautiful view of the garden.

LA FONDUE

Type of cuisine: Thematic cuisine

La Fondue brings the rich delicacies of Swiss and European cuisine to Lima, offering a broad selection of Swiss specialties such as traditional and creative fondues, raclettes, exquisite cheeses, meat or seafood all in a cozy chalet atmosphere.

LE CAFE

Type of cuisine: International

Located on the first floor, Le Cafe is a fun and casual place for all occasions that offers an exquisite buffet breakfast, as well as an enticing breakfast menu.

SUSHI CAGE

Type of cuisine: Japanese

Sushi Cage is more than a Japanese restaurant; it is an experience lived with the senses. Top chef Itamae Norio Takeda puts into his creations all his art, passion and skills to maintain the flavor and tradition of authentic Japanese cuisine.

GOURMET DELI

Type of cuisine: Cafe

Lima´s best European bakery with the finest selection of cakes, desserts and freshly made breads. As well as a variety of sandwiches, natural juices and coffee. Gourmet Deli also offers light lunches and elaborate dinners to enjoy with family and friends.

LOBBY BAR

Non contractual photo

An elegant and discreet bar to enjoy delicious cocktails. It´s the perfect place to celebrate a business negotiation, a romantic date or a reunion with friends. Be delighted with our diverse menu while you listen to the best live music every night.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 377 m²

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 270 people

Find out more

Our guest reviews for
Swissôtel Lima

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

2,842 reviews

Hotel was excellent - reservation and cancellation process was horrible.

Customer review rating 4.7/5

James W. Families - 12/02/2020 Confirmed reviews ALL

The hotel itself was wonderful - the rooms were spacious and comfortable, with no noise, the breakfast was exquisite, and our kids loved the pool and other amenities. The reservation system, on the other hand, was an abomination. We weren't able to reserve adjacent rooms, which we wanted, since we were traveling with family, and we somehow wound up with a third room, which we could not cancel and wound up paying for.

Dear Mr. James W., Thank you very much for your review. We are happy that you enjoyed your stay and to find out that your kids loved our pool. We have shared your feedback with the areas involved as this is a very important information for us. Thank you again, and we very much look forward to warmly welcoming you and your family again in the near future. Yours sincerely, Ana Maria Prias Assistant to the Director of Operations

Nice neighborhood, delightful staff and beautiful facilities.

Customer review rating 4.7/5

Anonymous Business - 12/02/2020 Confirmed reviews ALL

Hi enjoyed the meeting space, catering, fitness center, and spacious, well kept room.

Dear Mr. Gil G., That is a great way to describe our hotel and our services. Thank you for your preference and recommendation. We look forward to welcoming your back very soon. Sincerely, Ana Maria Prias Assistant to the Director of Operations

The most friendliest place - like an oasis to return back to after exciting visits in and around Lima.

Customer review rating 4.7/5

Anne H. Business - 10/02/2020 Confirmed reviews ALL

Helpuful in eery aspect - organizing sightseeing, missing a travel item, whatever else you can think of. The atmosphere is calm and relaxing, the food excellent.

Dear Mrs. Anne H., Your comments are very kind, we are so happy to know that you enjoyed your stay with us. Our mission is to try to exceed the expectations of our guests and to make them feel at home, in this case the objective was achieved and that satisfies us. Thank you very much for your preference and recommendation to future travelers and If you allow me, I would like to invite you to share your comments with other travelers around the world by posting a review on the Tripadvisor web page: https://www.tripadvisor.com/UserReviewEdit-g294316-d301608-Swissotel_Lima-Lima_Lima_Region.html Thank you again for sharing your experience, and we certainly look forward to hosting you again in the near future. It was a pleasure to serve you. Warm regards, Ana Maria Prias Assistant to the Director of Operations

Really great stay

Customer review rating 4.7/5

Anonymous Business - 10/02/2020 Confirmed reviews ALL

Very nice hotel, good staff, great breakfast, nice room, comfy bed, etc. I really enjoyed this stay a lot.

Dear Mr. Louis H., We truly appreciate your recognition of the quality of service you were provided in our hotel. Our goal is to exceed our customers’ expectations, so it is very rewarding when we make it happen! Thank you very much for your preference and recommendation to future travelers and If you allow me, I would like to invite you to share your comments with other travelers around the world by posting a review on the Tripadvisor web page: https://www.tripadvisor.com/UserReviewEdit-g294316-d301608-Swissotel_Lima-Lima_Lima_Region.html Come back soon for a renewed experience with us. Sincerely, Ana Maria Prias Assistant to the Director of Operations

goos stay

Customer review rating 4.7/5

Anonymous Business - 06/02/2020 Confirmed reviews ALL

nice accommodation

Dear Mrs. Maria T., On behalf of all of us here at Swissôtel Lima, we would like to thank you for your kind review and for recommending us! We are glad we had contributed in making your visit to Lima, a great one. Your opinion is very important to us and really motivate us to keep doing a great job. Thank you again for sharing your experience, and we are sure your next visit will be as pleasant as the previous one. Sincerely, Ana Maria Prias Assistant to the Director of Operations

Very nice accommodations in Lima

Customer review rating 4.7/5

Fred F. Business - 06/02/2020 Confirmed reviews ALL

We have a very pleasant stay for 4 nights during our visit to Lima. Very good location, excellent accommodations. Would definitely stay again.

Dear Mr.William N., Your comments are very kind, we are so happy to know that you enjoyed your stay with us. Our mission is to try to exceed the expectations of our guests and to make them feel at home, in this case the objective was achieved and that satisfies us. Thank you again for sharing your experience, and we certainly look forward to hosting you again in the near future. Warm regards, Ana Maria Prias Assistant to the Director of Operations

very good service, attentive staff

Customer review rating 4.7/5

Anonymous Business - 04/02/2020 Confirmed reviews ALL

I was one of attendees of an international conference hosted by this hotel. Generally I had a good experience and a comfortable stay. Staff are polite and attentive. Price - too high considering that the hotel is located far from the historic centre and quite far from eating out/shopping areas...

Dear Mrs. Beata W., We are happy to read that you had a very nice time during your stay at Swissôtel Lima. Thank you for your comments regarding our staff, we encourage them to take care of all our guests by showing genuine interest and going the extra mile, your recognition will be shared with all our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Maria Prias Assistant to the Director of Operations

excellent stay

Customer review rating 4.7/5

Mohamed A. Business - 04/02/2020 Confirmed reviews ALL

The best

Dear Mr. Mohamed A., We are so please to hear that you had a fantastic stay with us. We are all about satisfaction guaranteed and we will let our team members know that they helped make your visit great! Thank you again for sharing your experience, and we hope to welcome you back in a not distant future. Sincerely, Ana Maria Prias Assistant to the Director of Operations

Nice hotel, okay staff

Customer review rating 4.7/5

Anonymous Families - 03/02/2020 Confirmed reviews ALL

We stayed here while in Lima waiting for our flight to Cusco. The staff was okay, but not especially helpful for the expected level of service at a quality hotel. Our taxi driver got lost and I called the hotel to help give him directions and the receptionist didn’t even help. I had to call three times to finally get someone to assist. Breakfast was lovely and the morning crew was better, but overall I was very disappointed.

Dear Mr. S., My name is Lynn Achtar, I am the Front Office Manager at Swissotel Lima. I take this opportunity to thank you for taking the time to answer our survey. We value this information as it helps us to improve our service. Please accept my apologies for the inconveniences you experienced while you were trying to arrived to the hotel, this is clearly not the kind of memory we want our guests to have of our hotel. Our colleagues are consistently trained to provide unparalleled service. I will certainly share your comments with our associates because these observations do serve as well to learn about our weaknesses and to improve quality of service provide to our guests. Please contact me directly whenever you would like to visit us again in order to have everything ready for your arrival and to make you feel at home. Hope you can allow us the opportunity to serve you again in the near future and to demonstrate again the service standards for which Swissotel Lima is known for. Sincerely, Lynn Achtar Front Office Manager

Felt at home

Customer review rating 4.7/5

Katia Solo - 31/12/2019 Confirmed reviews ALL

Service was great! I felt at home all the time. Thank you : )

Great

Customer review rating 4.7/5

Anonymous Business - 27/11/2019 Confirmed reviews ALL

Great.

Dear Mrs. E., Your comments are very kind, we are so happy to know that you enjoyed your stay with us. Our mission is to try to exceed the expectations of our guests and to make them feel at home, in this case the objective was achieved and that satisfies us. Thank you very much for your preference and recommendation to future travelers and If you allow me, I would like to invite you to share your comments with other travelers around the world by posting a review on the TripAdvisor web page: https://www.tripadvisor.com/UserReviewEdit-g294316-d301608-Swissotel_Lima_Lima_Lima_Region.html Thank you again for sharing your experience, and we certainly look forward to hosting you again in the near future. It was a pleasure to serve you. Warm regards, Ana Maria Prias Assistant to the Director of Operations

Strong & positive experience, as expected

Customer review rating 4.7/5

Jorge Business - 25/11/2019 Confirmed reviews ALL

Good location, excellent service, attention to customer care.

Dear Mr. B., Your comments are very kind, we are so happy to know that you enjoyed your stay with us. Our mission is to try to exceed the expectations of our guests and to make them feel at home, in this case the objective was achieved and that satisfies us. Thank you very much for your preference and recommendation to future travelers and If you allow me, I would like to invite you to share your comments with other travelers around the world by posting a review on the Tripadvisor web page: https://www.tripadvisor.com/UserReviewEdit-g294316-d301608-Swissotel_Lima-Lima_Lima_Region.html Thank you again for sharing your experience, and we certainly look forward to hosting you again in the near future. It was a pleasure to serve you. Warm regards, Ana Maria Prias Assistant to the Director of Operations
Customer review rating 4.7/5

Stephen Business - 04/11/2019 Confirmed reviews ALL

Very satisfied with your services

Dear Mr. L., Thank you very much for the great review! We really do try our best to ensure that each and every guest’s expectations are exceeded upon every stay. I will be sure to share your comments with the team, as positive feedback always helps to build confidence and propel us forward. Thank you for choosing Swissôtel Lima and we look forward to serving you again soon. Sincerely, Ana Maria Prias Assistant to the Director of Operations
Customer review rating 4.7/5

Norma S. Families - 27/10/2019 Confirmed reviews ALL

Very pleasant. Keep up the great work!

Dear Mrs. S., Your comments are very kind, we are so happy to know that you enjoyed your stay with us. Our mission is to try to exceed the expectations of our guests and to make them feel at home, in this case the objective was achieved and that satisfies us. Thank you very much for your preference and recommendation to future travelers and If you allow me, I would like to invite you to share your comments with other travelers around the world by posting a review on the Tripadvisor web page: https://www.tripadvisor.com/UserReviewEdit-g294316-d301608-Swissotel_Lima-Lima_Lima_Region.html Thank you again for sharing your experience, and we certainly look forward to hosting you again in the near future. It was a pleasure to serve you. Warm regards, Ana Maria Prias Assistant to the Director of Operations

No comment

Customer review rating 4.7/5

Virgilio Business - 16/10/2019 Confirmed reviews ALL

No comment

Prezado senhor G., Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Swissôtel Lima. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. Os hotéis Swissôtel desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. É muito importante sabermos quais pontos podemos melhorar em nosso serviço para atender às demandas de nossos clientes. Lamento que você tenha tido uma percepção inesperada em relação à atenção prestada a você Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o(a) acolher brevemente, queira aceitar os nossos melhores cumprimentos Atenciosamente, Ana Maria Prias Asistente do Diretor de Operações

Not usual attention

Customer review rating 4.7/5

Jay P. Business - 10/10/2019 Confirmed reviews ALL

Usually excellent. This time just satisfactory. Alarm sounded early morning on Tuesday. Manager was nice to greet me on checkout to offer his apologies and some chocolate. Nice gesture.

Dear Mr. P.., My name is Claudia Hollerer, I am the Manager on Duty at Swissotel Lima. I would like to thank you for taking the time to answer our survey. I understand the uncomfortable moment you had to be woken up due to our alarms, I express my sincere apology if it caused any inconvenience. In regards of the water issue you encountered in the room we already took actions with our maintenance department. Nevertheless Mr. P.., I have read your comments with great concern, and we regret to hear of the unpleasant experience you have encountered during your stay, because at Swissotel Lima, we take pride in our genuine hospitality and we are constantly improving the quality of our services in order to have satisfied guests, but in your case, we feel that we have failed and we do not wish you to keep a bad impression. We hope that you will allow us the opportunity to serve you again in the near future and to demonstrate the service standards for which Swissotel Lima is known for. Please contact me directly whenever you would like to visit us again in order to have everything ready for your arrival. We hope to welcome you back again. Kind Regards, Claudia Hollerer

One of the best hotels in Latin America. Checking process needs improvements

Customer review rating 4.7/5

Diego B. Business - 04/10/2019 Confirmed reviews ALL

Checking experience has room to improve. Rest of the experience is great. I always choose this hotel for my trips to Lima

Dear Mr. B.. My name is Claudia Hollerer, I am the Manager on Duty at Swissotel Lima. Thank you for taking the time to answer our survey. Your comments are very important for us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your preference and for being a Gold member of Le Club Accor Hotels, I hope your next visit will be as pleasant as the previous one. Sincerely Claudia Hollerer – Manager on Duty.

Lots of greats

Customer review rating 4.7/5

Carrie E. Couples - 04/10/2019 Confirmed reviews ALL

This is a lovely hotel with welcome drinks (non alcoholic). Wonderful pool, lots of restaurants in the hotel w/24 hr room service. The staff is very friendly as well.

Dear Mrs. Carrie Ann E., We very much appreciate your comments regarding your stay at the Swissôtel Lima. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Maria Prias Assistant to the Director of Operations

Amazing Stay

Customer review rating 4.7/5

Memory L. Couples - 30/09/2019 Confirmed reviews ALL

Loved everything about our stay. The staff was very helpful.

Dear Mrs. Memory L., Your comments are very kind! we are so happy to know that you enjoyed your stay with us. Our mission is to try to exceed the expectations of our guests and to make them feel at home, in this case the objective was achieved and that satisfies us. Thank you very much for your preference and recommendation to future travelers and If you allow me, I would like to invite you to share your comments with other travelers around the world by posting a review on the Tripadvisor web page: https://www.tripadvisor.com/UserReviewEdit-g294316-d301608-Swissotel_Lima-Lima_Lima_Region.html Thank you again for sharing your experience, and we certainly look forward to hosting you again in the near future. It was a pleasure to serve you. Warm regards, Ana Maria Prias Assistant to the Director of Operations

Great Hotel, Staff and Location

Customer review rating 4.7/5

George Families - 26/09/2019 Confirmed reviews ALL

We enjoyed our stay at the Swissotel. They were very accommodating and we appreciated how clean the hotel was. The rooms were nice and the location was convenient.

Dear Mr. E., Your comments are very kind, we are so happy to know that you enjoyed your stay with us. Our mission is to try to exceed the expectations of our guests and to make them feel at home, in this case the objective was achieved and that satisfies us. Thank you very much for your preference and recommendation to future travelers and If you allow me, I would like to invite you to share your comments with other travelers around the world by posting a review on the Trip Advisor web page: https://www.tripadvisor.com/UserReviewEdit-g294316-d301608-Swissotel_Lima-Lima_Lima_Region.html Thank you again for sharing your experience, and we certainly look forward to hosting you again in the near future. It was a pleasure to serve you. Warm regards, Ana Maria Prias Assistant to the Director of Operations
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