Name: Hotel in San Isidro, Lima | Pullman Lima San Isidro - ALL
Address: Av Jorge Basadre 595 San Isidro, LIMA, 15073, PE
Telephone: +5112081200
Rating: 4.7

Pullman Lima San Isidro

Hotels combining lifestyle and design, for business and leisure

Pullman Lima San Isidro unites people to share unexpected experiences. A multifaceted, culture-filled place set up for peace of mind and superior comfort, carefully tailored to each guest. This hotel has 250 rooms and suites, 6 meeting rooms, a restaurant and bar called Residente, an outdoor terrace, a private lounge, a lobby bar, gym, sauna and a pool strategically located in the center of the space.

The renovated hotel has open, comfortable spaces creating a very welcoming atmosphere, to enjoy a good buffet breakfast on the terrace, a cocktail in the Lobby Bar or set up a business co-working meeting.

Ideally located in San Isidro, one block from Lima's major business center, 25 minutes from Jorge Chavez International Airport. This area is home to Lima Golf Club, La Huaca Pucllana and El Olivar Park.

A hotel should be more than a place to rest & relax. It must be part of destiny, which is why Pullman Hotels cares about creating spaces to improve connections, grow culturally and progress collectively.

Jorge ALFARO, Hotel Management

Hotel extras

Accessibility for people with reduced mobility
Heating
Outdoor jacuzzi
Executive Suite
Bar on the restaurant terrace

Our accommodation(s)

Room

SUPERIOR Room with 1 King Size bed

3 pers. max
30 m² / 322 sq ft

Bedding 1 x King size bed(s)
Views: Pool side

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Room

Superior Room with 2 Queen Size Beds

3 pers. max
30 m² / 322 sq ft

Bedding 2 x Queen size bed(s)
Views: City View

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Room

Deluxe King Room

3 pers. max
30 m² / 322 sq ft

Bedding 1 x King size bed(s)
Views: Pool side

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Room

Deluxe Queen Room with Two Queen Beds

3 pers. max
30 m² / 322 sq ft

Bedding 2 x Queen size bed(s)
Views: City View

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Room

SUPERIOR ROOM with 2 double beds

3 pers. max
30 m² / 322 sq ft

Bedding 2 x Queen size bed(s)
Accessible room

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Suite

JUNIOR SUITE with 1 King Size bed

3 pers. max
37 m² / 398 sq ft

Bedding 1 x King size bed(s)
Views: City View

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Suite

DELUXE SUITE with 1 King Size bed

3 pers. max
37 m² / 398 sq ft

Bedding 1 x King size bed(s)
Views: City View

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Suite

EXECUTIVE SUITE with 1 King size bed

3 pers. max
77 m² / 828 sq ft

Bedding 1 x King size bed(s)
Views: City View

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Room

SUPERIOR ROOM with 2 double beds

3 pers. max
30 m² / 322 sq ft

Bedding 2 x Queen size bed(s)
Accessible room

See availabilities

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Hotel location

Pullman Lima San Isidro

Av Jorge Basadre 595 San Isidro
15073 LIMA
Peru

GPS:-12.095067, -77.037871

+51 1 2081200

BOSQUE EL OLIVAR

Tourist attraction

HUACA HUALLAMARCA

Tourist attraction

OSAKA

Restaurant and cafe district

LA CUADRA DEL SALVADOR

Restaurant and cafe district

HANZO

Restaurant and cafe district

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Restaurant
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
Room service

RESTAURANTE RESIDENTE

Enjoy a good breakfast buffet, a cocktail in the Lobby Bar in our Resident Restaurant, specialized in Peruvian cuisine with a contemporary flair.

Meetings & Events

Number of Meeting Room: 8
Surface of the largest room: 228 m² / 748 sq ft
Maximum seats capacity: 150
Maximum capacity for banquets: 130

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.7/5 1,047 reviews

TripAdvisor Rating 4.7/5 4,523 reviews

Gyeongwon J. Friends - 1/23/2026 Confirmed reviews ALL

I arrived at the hotel at 7:00 a.m. and asked whether early check-in was available. Without saying anything, the front desk staff asked for my passport and credit card and even processed the deposit. Naturally, I assumed that early check-in had been approved. However, after completing what appeared to be only her own check-in procedure, she told me that early check-in was not available and instructed me to return at the official check-in time of 3:00 p.m. From that moment, I already felt uncomfortable. After leaving my luggage and spending time outside, I returned to the front desk around 2:30 p.m. and asked if check-in was possible. The same staff member simply handed me the room key and told me to go, without providing any explanation at all. There was no information about hotel facilities such as the club lounge or swimming pool, and she did not even tell me where the elevator was—I had to ask myself. Even after arriving in the room, I could not understand the situation, so I called the front desk from the room phone. She said she would check and call me back, but when she did about five minutes later, she suddenly spoke to me entirely in Spanish, despite having spoken with me in English just five minutes earlier. The next day at checkout, it was the same staff member again. She did not greet me at all, and even when I greeted her first, she only nodded slightly without saying anything. From the moment I entered the hotel lobby at 7:00 a.m. until I left the hotel around 9:30 a.m. the next day, I could not shake the feeling that I might have been treated this way because of racial discrimination. Even if I return to Lima in the future, I will never stay at this hotel again, and I fully intend to advise my friends and acquaintances not to stay here either. For reference, the staff member involved was named DIANA.

Dear Gyeongwon, Thank you for taking the time to share your detailed feedback with us. We sincerely regret to learn that your experience did not meet the standards of service and hospitality we strive to provide, and we truly apologize for the discomfort and frustration this situation caused you. We have carefully reviewed your case internally, and we are very concerned to read about the lack of clear communication, the absence of a proper check-in explanation, and the overall interaction you described. Please allow us to assure you that assisting our guests with professionalism, respect, and courtesy—at all times and without exception—is always our top priority. We are especially sorry that your experience led you to feel uncomfortable or unwelcome in any way. This is deeply troubling to us, as our hotel is firmly committed to providing an inclusive, respectful, and warm environment for all guests, regardless of background. Any perception of discriminatory treatment is taken with the utmost seriousness and is completely contrary to our values. Your comments have been shared with our management team, and appropriate follow-up actions are being taken to reinforce service standards, communication protocols, and guest care practices to ensure situations like this do not occur again. While we regret that your impression of our hotel was negatively impacted, we genuinely appreciate you bringing this matter to our attention, as it allows us the opportunity to improve. Should you reconsider visiting Lima in the future, we would welcome the chance to restore your confidence in our service and provide you with the experience you rightfully expected. Please feel free to contact me directly should you wish to share any additional feedback or if you would like assistance with a future reservation at our hotel. Kind regards, Mariluz Coloma Front Office Manager

Juan G. V. Families - 1/8/2026 Confirmed reviews ALL

It was a great stay accompanied by superb service. The hotel is beautiful!

Dear Juan G., We very much appreciate your comments regarding your stay at the Pullman Lima San Isidro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariluz Coloma Front Office Manager

Carlos A. L. D. C. Couples - 1/7/2026 Confirmed reviews ALL

We return to this hotel after 3 years and found it as good as it was. The location is great, the maintnance is very good and the hotel looks still clean and impeccable. The service is magnificent and the team that works at the Pullman cannot be better, very gentle and always ready for assisting you in anything you may need. The only thing that I can say was one step below from this Hotel high standards is the Breakfast...we think is all right but used to be better.

Dear Carlos, We greatly appreciate your feedback regarding your stay at Pullman Lima San Isidro. It is always a pleasure to receive positive comments. We will share your kind remarks with our team. I am sure these comments will be appreciated by the whole team, as they continuously strive to improve the quality of our services. Thank you once again for sharing your experience with us, and we hope that your next visit will be as enjoyable as the previous one. Best regards, Roberto Bringas Food and Beverage Manager Pullman Lima San Isidro

Diego J. A. P. B. Couples - 1/5/2026 Confirmed reviews ALL

Good stay, clean rooms

Estimado Diego, Agradecemos sinceramente sus comentarios positivos sobre su estancia y la limpieza de nuestras habitaciones. Es un placer saber que disfrutó de su tiempo con nosotros. Esperamos poder recibirle nuevamente en Pullman Lima San Isidro. Atentamente, Atentamente, Mariluz Coloma Front Office Manager

Yutian X. Couples - 1/1/2026 Confirmed reviews ALL

Severe Food Poisoning and Unacceptable Management. I am writing this to express my extreme disappointment with Pullman Lima San Isidro. What was meant to be a celebratory trip ended in an emergency room visit due to the hotel's food safety issues and appalling lack of accountability. I am very certain the illness originated from the hotel. For the entire 24 hours leading up to the symptoms, I consumed all my meals exclusively at this hotel and did not eat or drink anything from outside. This included a cheese platter delivered to my room on Dec 24th. I developed severe abdominal pain, weakness, and diarrhea. My condition became so critical that I was admitted to the emergency room at Clínica Anglo Americana on Dec 25th (which was also my birthday). The medical diagnosis was clear: Infectious Gastroenteritis and Dehydration. The management’s response has been a classic case of "passing the buck." I was promised a face-to-face meeting with the General Manager to resolve the matter before my check-out on Dec 26th. However, when I went to meet him/her, I was told he/she was suddenly "on leave." Since then, the hotel has denied all responsibility, claiming they cannot find a "direct link," despite the fact that I had no other food sources during that period. As a Platinum Loyalty Member, I expected professional guest care. Instead, I was met with silence and evasion. I have escalated this to Accor Global Headquarters and will pursue all channels to hold them accountable for my medical expenses and ruined stay. Advice to others: Avoid dining here. If you get sick, do not expect this management team to help you or take responsibility.

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