Pullman Lima San Isidro 5 stars

Customer review rating (ALL Rating) 4.7/5 1,017 reviews

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Pullman Lima San Isidro - Image 1
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Av Jorge Basadre 595 San Isidro, 15073 LIMA, Peru

Description

Hotel extras

  • Accessibility for people with reduced mobility

  • Heating

  • Outdoor jacuzzi

  • Executive Suite

  • Bar on the restaurant terrace

Our accommodation(s)

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Hotel location

Pullman Lima San Isidro

Av Jorge Basadre 595 San Isidro
15073 LIMA
Peru

GPS:-12.095067, -77.037871

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

RESTAURANTE RESIDENTE

Enjoy a good breakfast buffet, a cocktail in the Lobby Bar in our Resident Restaurant, specialized in Peruvian cuisine with a contemporary flair.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,017 reviews

Customer review rating 2.0/5

Luc Y. A. S. Business - Confirmed reviews ALL

The room was not as nice as usually, dark and far from the elevator, with a strong smell of french fries.

Dear Mr. Luc, Thank you for taking the time to share your feedback. We sincerely regret to learn that your recent stay did not meet your expectations, especially after your continued loyalty over the past five years. Please accept our apologies for the shortcomings you experienced, including the room conditions and the absence of the usual loyalty program benefits and personalized touches you are accustomed to. This is certainly not the level of service we strive to deliver, particularly to our valued returning guests. Your comments have been duly noted and will be addressed with our team to ensure these situations are not repeated. Please feel free to take note of my personal contact details, and do not hesitate to reach out to me directly for any future reservations or if you encounter any inconvenience. It will be my pleasure to personally ensure that your next stay meets and exceeds your expectations. We truly appreciate your loyalty and hope to have the opportunity to welcome you back soon under much better circumstances. Kind regards, Mariluz Coloma Front Office Manager

Customer review rating 5.0/5

Stephen R. B. Couples - Confirmed reviews ALL

We enjoyed our 7 day stay at the Pullman. In particular, we were impressed with the responsiveness and helpfulness of the staff.

Dear Stephen R., We very much appreciate your comments regarding your stay at the Pullman Lima San Isidro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariluz Coloma Front Office Manager

Customer review rating 5.0/5

Mauricio J. Z. M. Business - Confirmed reviews ALL

i had a good stay, it was comfy, and all the staff was polite and helpful

Dear Mauricio, Thank you for taking the time to tell us about your experience at the Pullman Lima San Isidro. We have gluten-free bread in our breakfast buffet, we regret that it was not available when you were having breakfast. I will reinforce with my team the replenishment of products so that situations like the one you experienced do not happen again. Sincerely, Roberto Bringas F&B Manager

Customer review rating 4.5/5

Pamela D. Solo - Confirmed reviews ALL

Staff very efficient and smiling. Breakfast excellent

Dear Pamela, We very much appreciate your comments regarding your stay at the Pullman Lima San Isidro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariluz Coloma Front Office Manager

Customer review rating 4.0/5

Paulina L. D. F. Business - Confirmed reviews ALL

My only comment is that I had issues with my safety box and it took them 2 days to fix it.

Dear Paulina, Thank you for sharing your feedback with us. We are pleased to know that you had a comfortable stay overall. At the same time, we sincerely apologize for the inconvenience you experienced with the safety box and the delay in resolving it. This is certainly not the level of service we aim to provide, and your comments will help us improve our response times in such situations. We truly appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future. Kind regards, Mariluz Coloma Front Office Manager

Other web-users rate our hotel

  • 151 reviews 9.4/10 Location
  • 273 reviews 8/10 Room
  • 489 reviews 9.2/10 Service
  • 193 reviews 9/10 Breakfast
  • 173 reviews 9.1/10 Food
  • 105 reviews 8.4/10 Cleanliness

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