Pullman Lima San Isidro 5 stars

Customer review rating (ALL Rating) 4.7/5 1,065 reviews

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Pullman Lima San Isidro - Image 1
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Av Jorge Basadre 595 San Isidro, 15073 LIMA, Peru

Description

Hotel extras

  • Accessibility for people with reduced mobility

  • Heating

  • Outdoor jacuzzi

  • Executive Suite

  • Bar on the restaurant terrace

Our accommodation(s)

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Hotel location

Pullman Lima San Isidro

Av Jorge Basadre 595 San Isidro
15073 LIMA
Peru

GPS:-12.095067, -77.037871

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

RESTAURANTE RESIDENTE

Enjoy a good breakfast buffet, a cocktail in the Lobby Bar in our Resident Restaurant, specialized in Peruvian cuisine with a contemporary flair.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,065 reviews

TripAdvisor Rating  4.7/5  4,515 reviews

Customer review rating 5.0/5

Juan G. V. Families - Confirmed reviews ALL

It was a great stay accompanied by superb service. The hotel is beautiful!

Dear Juan G., We very much appreciate your comments regarding your stay at the Pullman Lima San Isidro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariluz Coloma Front Office Manager

Customer review rating 4.5/5

Carlos A. L. D. C. Couples - Confirmed reviews ALL

We return to this hotel after 3 years and found it as good as it was. The location is great, the maintnance is very good and the hotel looks still clean and impeccable. The service is magnificent and the team that works at the Pullman cannot be better, very gentle and always ready for assisting you in anything you may need. The only thing that I can say was one step below from this Hotel high standards is the Breakfast...we think is all right but used to be better.

Dear Carlos, We greatly appreciate your feedback regarding your stay at Pullman Lima San Isidro. It is always a pleasure to receive positive comments. We will share your kind remarks with our team. I am sure these comments will be appreciated by the whole team, as they continuously strive to improve the quality of our services. Thank you once again for sharing your experience with us, and we hope that your next visit will be as enjoyable as the previous one. Best regards, Roberto Bringas Food and Beverage Manager Pullman Lima San Isidro

Customer review rating 5.0/5

Diego J. A. P. B. Couples - Confirmed reviews ALL

Good stay, clean rooms

Estimado Diego, Agradecemos sinceramente sus comentarios positivos sobre su estancia y la limpieza de nuestras habitaciones. Es un placer saber que disfrutó de su tiempo con nosotros. Esperamos poder recibirle nuevamente en Pullman Lima San Isidro. Atentamente, Atentamente, Mariluz Coloma Front Office Manager

Customer review rating 1.0/5

Yutian X. Couples - Confirmed reviews ALL

Severe Food Poisoning and Unacceptable Management. I am writing this to express my extreme disappointment with Pullman Lima San Isidro. What was meant to be a celebratory trip ended in an emergency room visit due to the hotel's food safety issues and appalling lack of accountability. I am very certain the illness originated from the hotel. For the entire 24 hours leading up to the symptoms, I consumed all my meals exclusively at this hotel and did not eat or drink anything from outside. This included a cheese platter delivered to my room on Dec 24th. I developed severe abdominal pain, weakness, and diarrhea. My condition became so critical that I was admitted to the emergency room at Clínica Anglo Americana on Dec 25th (which was also my birthday). The medical diagnosis was clear: Infectious Gastroenteritis and Dehydration. The management’s response has been a classic case of "passing the buck." I was promised a face-to-face meeting with the General Manager to resolve the matter before my check-out on Dec 26th. However, when I went to meet him/her, I was told he/she was suddenly "on leave." Since then, the hotel has denied all responsibility, claiming they cannot find a "direct link," despite the fact that I had no other food sources during that period. As a Platinum Loyalty Member, I expected professional guest care. Instead, I was met with silence and evasion. I have escalated this to Accor Global Headquarters and will pursue all channels to hold them accountable for my medical expenses and ruined stay. Advice to others: Avoid dining here. If you get sick, do not expect this management team to help you or take responsibility.

Customer review rating 5.0/5

Eliane B. I. S. Business - Confirmed reviews ALL

Agradable y cómoda

Estimada Eliane, Agradecemos sinceramente sus amables comentarios sobre la comodidad y el servicio de nuestro hotel. Nos alegra saber que su experiencia fue placentera y que disfrutó de su estancia. Atentamente, Mariluz Coloma Front Office Manager

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Other web-users rate our hotel

  • 161 reviews 9.2/10 Location
  • 280 reviews 8.2/10 Room
  • 530 reviews 9.3/10 Service
  • 5 reviews 6.5/10 WiFi
  • 202 reviews 9.1/10 Breakfast
  • 186 reviews 9/10 Food
  • 107 reviews 8.9/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.