Pullman Lima San Isidro 5 stars

Customer review rating (ALL Rating) 4.7/5 910 reviews

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Description

Hotel extras

  • Accessibility for people with reduced mobility

  • Heating

  • Outdoor jacuzzi

  • Executive Suite

  • Bar on the restaurant terrace

Our accommodation(s)

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Room 1

Hotel location

Pullman Lima San Isidro

Av Jorge Basadre 595 San Isidro
15073 LIMA
Peru

GPS:-12.095067, -77.037871

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

RESTAURANTE RESIDENTE

Enjoy a good breakfast buffet, a cocktail in the Lobby Bar in our Resident Restaurant, specialized in Peruvian cuisine with a contemporary flair.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  910 reviews

Customer review rating 4.0/5

Yenny A. H. M. Business - Confirmed reviews ALL

Dear Yenny, Thank you very much for sharing your feedback and for your positive comments about our location, comfortable facilities, breakfast selection, and cocktails. We are pleased to know that you had an overall comfortable experience with us. We sincerely apologize for the inconvenience you experienced with the Wi-Fi connection. We understand how important reliable and fast internet access is, especially during a hotel stay. We also appreciate your comment regarding the lack of information provided at check-in. We will share your feedback with our IT teams to reinforce the information provided to our guests and review the connection quality to ensure a smoother experience. Thank you once again for helping us identify areas for improvement. We hope to have the pleasure of welcoming you back and providing you with an even better experience. Kind regards, Mariluz Coloma Front Office Manager

Customer review rating 3.0/5

Jeff C. M. Couples - Confirmed reviews ALL

Dear Jeff C. M., Thank you for taking the time to share your feedback with us. We sincerely apologize that several aspects of your experience did not meet the standards you expected from a quality hotel. We are sorry for the delays in breakfast replenishment, the inconsistencies during your dining experience, and the inconvenience regarding the drink voucher. We also regret that our service did not always feel welcoming and attentive. Your comments have been shared with our Food & Beverage team, and we will reinforce our service, communication, food quality, and operational standards to prevent similar situations. Please accept our sincere apologies and thank you for helping us identify areas where we can improve. Kind regards, Roberto Bringas Food & Beverage Manager Pullman Lima San Isidro

Customer review rating 4.5/5

Donald S. C. B. Couples - Confirmed reviews ALL

Dear Donald, We very much appreciate your comments regarding your stay at the Pullman Lima San Isidro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariluz Coloma Front Office Manager

Customer review rating 4.5/5

Henry J. G. S. Business - Confirmed reviews ALL

Dear Henry, Thank you for sharing your experience with us. We are delighted to know that you had a comfortable stay and that our team provided attentive, patient, and kind service throughout your visit. Creating a welcoming and enjoyable environment for our guests is one of our top priorities, and it is wonderful to hear that you felt well cared for during your time with us. We are also pleased that you found our facilities suitable and comfortable. We hope that on your next visit you will have the opportunity to enjoy our breakfast experience as well, which our team prepares with great care every day. Thank you once again for your kind words. We look forward to welcoming you back soon. Kind regards, Mariluz Coloma Front Office Manager

Customer review rating 4.5/5

Manuel A. C. Solo - Confirmed reviews ALL

Dear Manuel, Thank you very much for sharing your detailed feedback with us. We are delighted to know that you enjoyed our location, the comfort of your room, the quality of our food, and especially the friendliness and attentiveness of our team. Your kind words are truly appreciated and will be shared with our staff, as they are a great motivation for all of us. At the same time, we sincerely appreciate your constructive comments regarding the breakfast experience. We regret that some aspects of the buffet organization and food preparation did not fully meet your expectations. Please rest assured that your observations regarding the buffet layout, labeling, and hot food preparation have been noted and will be reviewed with our culinary team as part of our continuous improvement efforts. Thank you once again for your valuable feedback and for choosing us. We hope to have the pleasure of welcoming you back for an even better experience in the future. Kind regards, Mariluz Coloma Front Office Manager

Other web-users rate our hotel

  • 143 reviews 9.2/10 Location
  • 252 reviews 8.4/10 Room
  • 460 reviews 9.2/10 Service
  • 5 reviews 8.3/10 WiFi
  • 180 reviews 9.1/10 Breakfast
  • 96 reviews 7.8/10 Cleanliness
  • 76 reviews 9/10 Vibe
  • 14 reviews 9.4/10 Pool

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