Fairmont Le Montreux Palace 5 stars

Customer review rating (ALL Rating) 4.6/5 1,133 reviews

Best price
guarantee
Fairmont Le Montreux Palace - Image 1
Fairmont Le Montreux Palace - Image 2
Fairmont Le Montreux Palace - Image 3
Fairmont Le Montreux Palace - Image 4
Avenue Claude Nobs 2, 1820 MONTREUX, Switzerland

Description

Hotel extras

  • 236 rooms and suites and 4 restaurants and bars

  • A majestic Belle Époque landmark hotel on the shore of Lake Geneva surrounded by the Alps

  • The perfect accommodation for Montreux Jazz Festival, located adjacent to the venue

  • Sumptuous and intimate spaces for unforgettable events from 15 to 1500 people

  • A luxurious Fairmont Spa with treatments and massages designed to soothe your body and mind

Our accommodation(s)

Hotel location

Fairmont Le Montreux Palace

Avenue Claude Nobs 2
1820 MONTREUX
Switzerland

GPS:46.438279, 6.907105

Telephone
Fax +41 21 962 17 17

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,133 reviews

Average customer experience

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

As I have already explained by email and at reception when we checked out, a problem with the heating made my stay very unpleasant on the first night of our visit. We were moved to a different room around midnight.

Customer review rating 5.0/5

Alison H. Business - Confirmed reviews ALL

I had a lovely experience staying at Montreux Palace. The room was beautiful and we had an amazing view over the lake. It is well located for access to the train station and local bus services. The service at the hotel was outstanding, and I loved the facilities in the spa.

Dear Mrs. H., Thank you very much for taking the time to share your impressions following your stay at Fairmont Le Montreux Palace. I am truly delighted to know that you had such an enjoyable experience with us. It is always a pleasure to learn that our guests leave with such positive memories. I will gladly share your kind feedback with our team, for whom your satisfaction is the greatest reward and a true source of motivation as we continuously strive to deliver exceptional service. We sincerely look forward to welcoming you back for another memorable stay on the Swiss Riviera. With my best wishes, Michael Smithuis General Manager

Customer review rating 4.5/5

Louis B. Couples - Confirmed reviews ALL

Very welcomed by the conciergerie and by Monsieur Francois from the front office. Great support by Monsieur Amir as well. Great room, amazing breakfast and a perfect spa experience.

Dear Mr. B., Thank you for sharing your impressions of your stay at Fairmont Le Montreux Palace. It is always a pleasure to know that our guests leave with such a positive experience. Your kind words will be shared with our team, and I am sure they will take great encouragement from them as we continue to strive for excellence in every detail. We very much look forward to welcoming you back to the Swiss Riviera. With warm regards, Michael Smithuis General Manager

Customer review rating 0.5/5

Vito C. Business - Confirmed reviews ALL

How would you feel paying such an expensive room rate while smelling sewer whenever you enter it? Well, that's what happened, forcing me to keep the window completely open day and night with constant vomit stains? I couldn't live because of the corporate event we had there, BUT I DID MENTION IT TO THE RECEPTION, who sent a technician saying... it was likely because the room hadn't been occupied for a while. He then simply let the water run for a minute and left. What a shame. That's all what I have to say. Room was the 408, from 22-24 March.

Dear Mr. C., Thank you for taking the time to tell us about your experience at Fairmont Le Montreux Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. With my best wishes, Michael Smithuis General Manager

Customer review rating 5.0/5

Selim M. F. A. A. Families - Confirmed reviews ALL

From the moment you step in the hotel, you realize that you are in the right place. staff attentiveness calling you with your name.

Dear Mr. A., We very much appreciate your comments regarding your stay at Fairmont Le Montreux Palace. It is always a pleasure to receive such positive feedback. We are delighted to hear that you had an amazing stay and enjoyed a great experience with our dedicated team. To know that you felt immediately welcomed and recognized is truly gratifying, as it is our paramount goal to make every guest feel valued and at home from the moment they arrive. I will gladly share your kind words with our team, and I am sure this feedback will serve as a great encouragement as we continue to strive for excellence in our service. Thank you again for sharing your experience. We look forward to welcoming you back for another memorable stay that is just as enjoyable as your previous visit. With my best wishes, Michael Smithuis General Manager

Other web-users rate our hotel

  • 302 reviews 9.4/10 Location
  • 581 reviews 8.3/10 Room
  • 730 reviews 9.2/10 Service
  • 6 reviews 4.5/10 WiFi
  • 224 reviews 8.7/10 Breakfast
  • 220 reviews 9.1/10 Vibe
  • 169 reviews 9.4/10 Wellness Area
  • 85 reviews 8/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Montreux