Fairmont Le Montreux Palace 5 stars

Customer review rating (ALL Rating) 4.6/5 1,223 reviews

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Fairmont Le Montreux Palace - Image 1
Fairmont Le Montreux Palace - Image 2
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Avenue Claude Nobs 2, 1820 MONTREUX, Switzerland

Description

ALLSAFE approved hotel

Hotel extras

  • ALLSAFE certified hotel with 236 rooms and suites and 4 gourmet restaurants

  • A majestic Belle Époque landmark hotel on the shore of Lake Geneva surrounded by the Alps

  • The perfect accommodation for Montreux Jazz Festival, located adjacent to the venue

  • Sumptuous and intimate spaces for unforgettable events from 15 to 1500 people

  • A Luxury Fairmont Spa with treatments and massages designed to soothe your body and mind

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Fairmont Le Montreux Palace

Avenue Claude Nobs 2
1820 MONTREUX
Switzerland

GPS:46.438279, 6.907105

Telephone
Fax +41 21 962 17 17

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,223 reviews

TripAdvisor Rating  4.5/5  2,294 reviews

Certificate of excellence 2023

Nice but needs some fine tuning and prices are as if you are on a remote island

Customer review rating 3.0/5

Adrian H. Families - Confirmed reviews ALL

Overall the infrastructure is good and luxurious and it's located at the (arguably) best spot in Montreux. Just a few recommendations to make it more memorable and lovely. - Swimming pool is super cold (coldest indoor pool ever) - Children are not allowed after 5pm in the swimming pool. This should be at least 6pm - Communication about this is managed badly - Our room was super cold when we arrived and even when we left - a day after and with full warming, it was not really warm - Swedish Massage is 220 CHF for 60 minutes so almost 4 CHF / minute and makes it even more expensive than other top class SPAs which have much more ambiance and amenities surrounding the SPA + Restaurant is nice, food is good + Breakfast is nicely done + Staff was polite and competent + Montreux town is really close-by + View from the room is amazing

Dear Mr. H., Thank you for taking the time to tell us about your experience at the Fairmont Le Montreux Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michael Smithuis General Manager

A bit overrated

Customer review rating 3.5/5

Nathan F. Couples - Confirmed reviews ALL

Compare to other Swiss establishments I feel that my experience was not as good as what I expected from a Palace

Dear Mr. F., Thank you for taking the time to tell us about your experience at the Fairmont Le Montreux Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michael Smithuis General Manager

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Very pleasant stay Housekeeping service was impecable. The way the room was cleaned and organised things was amazing. I work in hospitality and for the first time i was extremely surprised. Congrats HSK! FO and concierge very helpful Restaurant: one server was not very good (i think she was an intern) But the rest of the waiters, a woman with a bun and the maitre really exceptional too. Reservations team were also very useful and easy to communicate with. Part of the reason why we decided to stay with Fairmont.

Dear Mrs. T., We very much appreciate your comments regarding your stay at the Fairmont Le Montreux Palace. It is always a pleasure to receive positive feedback. I will share your comments and lovely compliments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. My whole team and I, would be very delighted to welcome you back to the Swiss Riviera. With my best wishes, Michael Smithuis General Manager

Great place to stay

Customer review rating 5.0/5

Dick B. Business - Confirmed reviews ALL

Great service and superb location

Dear Mr. B., We very much appreciate your comments regarding your stay at the Fairmont Le Montreux Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to welcome you back. With my best wishes, Michael Smithuis General Manager

Best stay in Montreux

Customer review rating 5.0/5

Edwin Couples - Confirmed reviews ALL

Awesome stay at Fairmont Montreux with great view of Lake Geneva. Staff are really friendly and welcoming. Room is very comfortable and spacious and the spa, sauna and pool facilities are great.

Dear Mr. K., We very much appreciate your comments regarding your stay at the Fairmont Le Montreux Palace. It is always a pleasure to receive positive feedback. I will share your comments and lovely compliments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would be very pleased to welcome you back to the Swiss Riviera. With my best wishes, Michael Smithuis General Manager

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Other web-users rate our hotel

  • 286 reviews 9.5/10 Location
  • 603 reviews 8/10 Room
  • 719 reviews 9.1/10 Service
  • 229 reviews 8.2/10 Vibe
  • 222 reviews 9.2/10 Breakfast
  • 219 reviews 7/10 Comfort
  • 157 reviews 8.8/10 Amenities
  • 110 reviews 7.3/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.