Fairmont Le Montreux Palace 5 stars

Customer review rating (ALL Rating) 4.7/5 1,120 reviews

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Fairmont Le Montreux Palace - Image 1
Fairmont Le Montreux Palace - Image 2
Fairmont Le Montreux Palace - Image 3
Fairmont Le Montreux Palace - Image 4
Avenue Claude Nobs 2, 1820 MONTREUX, Switzerland

Description

Hotel extras

  • 236 rooms and suites and 4 restaurants and bars

  • A majestic Belle Époque landmark hotel on the shore of Lake Geneva surrounded by the Alps

  • The perfect accommodation for Montreux Jazz Festival, located adjacent to the venue

  • Sumptuous and intimate spaces for unforgettable events from 15 to 1500 people

  • A luxurious Fairmont Spa with treatments and massages designed to soothe your body and mind

Our accommodation(s)

Hotel location

Fairmont Le Montreux Palace

Avenue Claude Nobs 2
1820 MONTREUX
Switzerland

GPS:46.438279, 6.907105

Telephone
Fax +41 21 962 17 17

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,120 reviews

Customer review rating 5.0/5

Gifty G. Business - Confirmed reviews ALL

It was wonderful. Food was amazing!

Dear Ms. G., We very much appreciate your comments regarding your stay at Fairmont Le Montreux Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With my best wishes, Michael Smithuis General Manager

Customer review rating 4.0/5

Erin D. Business - Confirmed reviews ALL

Everything was great about my stay, other than my room. It smelled very badly - like a swamp. There was a horrible odor and maintenance should fix that before others guests stay in that room.

Dear Ms. D., Thank you very much for taking the time to share your feedback following your recent stay at Fairmont Le Montreux Palace. We are delighted to read that you enjoyed the setting and that many aspects of your stay met your expectations. At the same time, please accept our most sincere apologies for the unpleasant odor you experienced in your room. This is certainly not the level of comfort or quality we strive to offer, and we truly regret the inconvenience this caused during your visit. Please rest assured that your comments have been taken very seriously. Our maintenance and housekeeping teams have been informed and are already addressing the issue to ensure that this situation is fully resolved before welcoming future guests. We sincerely appreciate you bringing this matter to our attention, as your feedback helps us continuously improve our services. We hope to have the opportunity to welcome you back and to provide you with a flawless and memorable experience on your next visit. With my best wishes, Michael Smithuis General Manager

Customer review rating 2.0/5

Suzanne L. Couples - Confirmed reviews ALL

We were part of a tour group but arrived hrs before the rest of the group due to being ill. The hotel was kindly able to give us a room early. We settled in and tried to lay down for a nap, only to discover they had put us next to a family. We had to turn up the volume on the tv and close the patio door to drown out the noise. Why would a hotel put 2 guest who are ill next to a family. Also, the beds are on wheels and kept moving as you moved in bed. To the point that the pillow would fall down in the gap. We looked for a locking mechanism on the wheels but there was nothing.

Dear Mrs. L., Thank you for taking the time to tell us about your experience at Fairmont Le Montreux Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. With my best wishes, Michael Smithuis General Manager

Customer review rating 5.0/5

Debra C. Solo - Confirmed reviews ALL

Everything from staff to the room was spot on!

Dear Ms. C., We very much appreciate your comments regarding your stay at Fairmont Le Montreux Palace. It is always a pleasure to receive positive feedback. I will share your comments and lovely compliments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With my best wishes, Michael Smithuis General Manager

Customer review rating 5.0/5

Stefano S. Business - Confirmed reviews ALL

The service was excellent and the staff were extremely helpful and friendly. The room and the cleanliness were greatly appreciated.

Dear Mr. S., We very much appreciate your comments regarding your stay at Fairmont Le Montreux Palace. It is always a pleasure to receive positive feedback. I will share your comments and lovely compliments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With my best wishes, Michael Smithuis General Manager

Other web-users rate our hotel

  • 300 reviews 9.4/10 Location
  • 580 reviews 8.3/10 Room
  • 727 reviews 9.2/10 Service
  • 6 reviews 5.6/10 WiFi
  • 226 reviews 8.8/10 Breakfast
  • 219 reviews 9.2/10 Vibe
  • 173 reviews 9.4/10 Wellness Area
  • 171 reviews 8.1/10 Amenities

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