Fairmont Le Montreux Palace 5 stars

Customer review rating (ALL Rating) 4.7/5 1,180 reviews

Fairmont Le Montreux Palace - Image 1
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Description

Hotel extras

  • 236 rooms and suites and 4 restaurants and bars

  • A majestic Belle Époque landmark hotel on the shore of Lake Geneva surrounded by the Alps

  • The perfect accommodation for Montreux Jazz Festival, located adjacent to the venue

  • Sumptuous and intimate spaces for unforgettable events from 15 to 1500 people

  • A luxurious Fairmont Spa with treatments and massages designed to soothe your body and mind

Our accommodation(s)

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Room 1

Hotel location

Fairmont Le Montreux Palace

Avenue Claude Nobs 2
1820 MONTREUX
Switzerland

GPS:46.438279, 6.907105

Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,180 reviews

Customer review rating 3.5/5

Eugenia S. G. Families - Confirmed reviews ALL

Dear Mrs. S. G., Thank you for taking the time to share your feedback following your stay at Fairmont Le Montreux Palace. We are pleased to know that you enjoyed the comfort of your room and our breakfast experience. However, I am sorry to learn that other aspects of your stay did not fully meet your expectations, particularly regarding the condition of certain facilities and your perception of elevator security. Please be assured that your comments have been shared with the relevant teams and are being reviewed. I also sincerely understand your disappointment regarding the first night of your reservation that could not be used due to the unexpected flight cancellation. Unfortunately, as we were informed after the cancellation deadline, we were unable to modify or refund the booking in accordance with the reservation policy. We regret the frustration this situation caused and recommend contacting your airline or travel insurance provider, who may be able to assist further. Thank you again for sharing your experience with us. We value your feedback and hope to have the opportunity to welcome you back in the future. With my best wishes, Michael Smithuis General Manager

Customer review rating 3.5/5

Susan G. Couples - Confirmed reviews ALL

Dear Mrs. G., Thank you very much for taking the time to share your feedback following your recent stay at the Fairmont Le Montreux Palace. We are delighted to hear that, as always, you enjoyed our facilities, our restaurants, and the exceptional service provided by our team. Your kind words are truly appreciated and will be shared with our colleagues. At the same time, we sincerely regret your disappointment regarding the size of your room during this stay. We fully understand that the comfort and feeling of space in your accommodation are important elements of your overall experience, and we are sorry that the room did not meet your expectations on this occasion. We have also taken note of your comment regarding the turndown service. Please be assured that our team remains committed to ensuring this special touch is offered whenever possible during our guests’ stays. We would be pleased to personally review your preferences for any future visits and ensure that we identify the most suitable accommodation option to enhance your experience with us. Thank you again for your valuable feedback and for your continued loyalty to the Montreux Palace. We look forward to welcoming you back on the Swiss Riviera. With my best wishes, Michael Smithuis General Manager

Customer review rating 4.5/5

Eugen H. Couples - Confirmed reviews ALL

Dear Mr. H., Thank you very much for taking the time to share your kind review following your recent stay at Fairmont Le Montreux Palace. It is always a pleasure to have you with us, and your thoughtful feedback is greatly appreciated by the entire team. We are delighted to know that your experience once again met your expectations. We look forward to welcoming you back to the Swiss Riviera. With my warmest regards, Michael Smithuis General Manager

Customer review rating 5.0/5

Ivo S. Friends - Confirmed reviews ALL

Dear Mr. S., Thank you very much for taking the time to share your wonderful feedback following your stay at Fairmont Le Montreux Palace. We are truly delighted to know that you enjoyed your time with us and that your stay allowed you to relax and fully appreciate your experience in Montreux. It is always rewarding to hear that our guests leave with such positive memories, and we sincerely appreciate you sharing them with us. We look forward to the pleasure of welcoming you back to the Swiss Riviera. With my warmest regards, Michael Smithuis General Manager

Customer review rating 4.0/5

Ramin A. Friends - Confirmed reviews ALL

Dear Mr. A., Thank you for taking the time to share your feedback following your recent stay at Fairmont Le Montreux Palace. We are sorry to learn that the accommodation provided during your stay did not fully meet your expectations, and we understand your disappointment regarding the view from your rooms during such a special period as the Montreux Jazz Festival. Please allow us to clarify that your reservation was made for two Signature Lake View rooms, rather than Lake View Suites. During the Festival period, availability is particularly limited due to the exceptionally high demand, and our team always does its utmost to accommodate our guests’ preferences whenever possible. In your case, our Front Office Team was pleased to offer an alternative room on a higher floor in an effort to enhance your experience and provide a more enjoyable outlook. We regret that, despite these efforts, the alternative arrangement did not fully correspond to your expectations. Your comments have been shared with our team, as they provide valuable insight into our guests’ expectations and allow us to continuously improve our service. We truly appreciate your choosing the Fairmont Le Montreux Palace and sincerely hope to have the opportunity to welcome you again in the future and provide you with an experience that fully reflects the standards you expect from us. With my best wishes, Michael Smithuis General Manager

Other web-users rate our hotel

  • 311 reviews 9.5/10 Location
  • 606 reviews 8.1/10 Room
  • 775 reviews 9.2/10 Service
  • 6 reviews 4.5/10 WiFi
  • 234 reviews 9/10 Breakfast
  • 231 reviews 9.2/10 Vibe
  • 176 reviews 9.5/10 Wellness Area
  • 86 reviews 8.3/10 Cleanliness

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