Fairmont Le Montreux Palace 5 stars

Customer review rating (ALL Rating) 4.7/5 1,153 reviews

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Fairmont Le Montreux Palace - Image 1
Fairmont Le Montreux Palace - Image 2
Fairmont Le Montreux Palace - Image 3
Fairmont Le Montreux Palace - Image 4
Avenue Claude Nobs 2, 1820 MONTREUX, Switzerland

Description

Hotel extras

  • 236 rooms and suites and 4 restaurants and bars

  • A majestic Belle Époque landmark hotel on the shore of Lake Geneva surrounded by the Alps

  • The perfect accommodation for Montreux Jazz Festival, located adjacent to the venue

  • Sumptuous and intimate spaces for unforgettable events from 15 to 1500 people

  • A luxurious Fairmont Spa with treatments and massages designed to soothe your body and mind

Our accommodation(s)

Hotel location

Fairmont Le Montreux Palace

Avenue Claude Nobs 2
1820 MONTREUX
Switzerland

GPS:46.438279, 6.907105

Telephone
Fax +41 21 962 17 17

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,153 reviews

Customer review rating 2.0/5

Iliya I. Business - Confirmed reviews ALL

It was extremely cold in the room. I couldn’t get the AC to work only the heating in the bathroom was working. I covered myself with two blankets and was still freezing. I couldn’t fall asleep until 2 am. I called reception, but noone picked up. The rain shower has an issue and there is water sprinkling on the side. Unfortunately I saw that too late. The whole bathroom was wet. Even the mirror and everything laying at the sink got wet.

Dear Ms. I., Thank you for taking the time to tell us about your experience at Fairmont Le Montreux Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michael Smithuis General Manager

Customer review rating 4.5/5

Remy H. Families - Confirmed reviews ALL

Highly attentive staff, from arrival till departure.

Dear Mr. H., We very much appreciate your comments regarding your stay at Fairmont Le Montreux Palace. It is always a pleasure to receive positive feedback. I will share your comments and lovely compliments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With my best wishes, Micheal Smithuis General Manager

Customer review rating 5.0/5

Risa K. Couples - Confirmed reviews ALL

There for two nights with Viking. Very beautiful hotel.

Dear Mrs. K., We very much appreciate your comments regarding your stay at Fairmont Le Montreux Palace as part of the Viking Group. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would be delighted to welcome you back on the Swiss Riviera. With my best wishes, Michael Smithuis General Manager

Customer review rating 1.5/5

Kenza O. Friends - Confirmed reviews ALL

We arrived at the hotel, and the bellman took our luggage and asked under which name the reservation was made. However, he did not announce us to the reception. When we got to the front desk, we were asked the exact same question again. So what was the point of the bellman asking us in the first place? In the room, there were tea bags but no kettle. We called reception (although there is no direct reception button, only concierge) and asked for a kettle and bathrobes. The lady at reception hung up on us. We had to call back for her to say, “Sorry, we got disconnected.” Really? At breakfast, the waiter refused to clear the menu from the table, claiming he had nowhere to put it. Honestly, we were shocked. In terms of LQA and Forbes standards, you are far, very far, from where you should be. There are many other things I could mention, but I will stop here. Overall, this was extremely disappointing, especially considering how expensive the room was.

Customer review rating 5.0/5

Edouard C. Families - Confirmed reviews ALL

Thank you for having us. Great room and service.

Dear Mr. C., We very much appreciate your comments regarding your family stay at Fairmont Le Montreux Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With my best wishes, Michael Smithuis General Manager

Other web-users rate our hotel

  • 308 reviews 9.5/10 Location
  • 585 reviews 8.4/10 Room
  • 741 reviews 9.2/10 Service
  • 7 reviews 4.2/10 WiFi
  • 230 reviews 8.9/10 Breakfast
  • 219 reviews 9.2/10 Vibe
  • 177 reviews 9.4/10 Wellness Area
  • 174 reviews 8.1/10 Amenities

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