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Fairmont Monte-Carlo 4 stars

Customer review rating 4.4/5 6,881 reviews

Fairmont Monte-Carlo
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+ 26 Services
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Hotel extras

  • In the heart of Monaco

  • Facing the F1 Fairmont Hairpin

  • 4 Restaurants and bars: Nobu, Horizon, Nikki Beach and Saphir

  • Walking distance from the Monte-Carlo Casino

  • 900 m² Fairmont Spa

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Shoe shine machine
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf (Nearby)Paying
  • Tennis (Nearby)Paying
  • Beach and water sports
  • Other sports activities
  • Snow Skiing (Nearby)Paying
Catering
  • BreakfastPaying
  • 4 restaurant(s)
  • 4 bar(s)
  • Hot meals
Business services
  • 18 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
Information message

Hotel location

Fairmont Monte-Carlo

12 Avenue des Spélugues
98000
monte carlo
monaco

Tel: +37793 506500

Fax: (+377)93 300157

Check-in from 15h00

Check out up to 12h00

  • By plane

    MARSEILLE PROVENCE AIRPORT At 280km / 173.98 miles

  • By plane

    MONACO HELIPORT At 1km / 0.62 miles

  • By plane

    NICE-CÔTE D'AZUR AIRPORT At 25km / 15.53 miles

GPS :43.740065, 7.429895

Our accommodation(s)

On the door to each room a porthole sets the scene that we are at sea. Guest rooms decor is highlighted by nautical and contemporary designs, and largely open onto a terrace which provides some of the most beautiful views in Monte-Carlo. With light harmonious shades, modern and mahogany furniture with nautically inspired details, the new room design invites the most beautiful inland cruise

Fairmont Room Garden View KG NS

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Views: Garden View, Patio, City View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Fairmont Room Garden View TW NS

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Views: Patio, City View, Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Hairpin F1 View KG NS

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Views: City View, Panorama view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Fairmont Hairpin F1 View TW NS

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Views: Bay view, City View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Deluxe Garden View Room

  • Max. number of persons: 4
  • Area: From 45 m² / 484 sq ft
  • Views: City View, Garden View, Patio *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Deluxe Sea View King non Smoking

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Views: Bay view, Sea side, On Beach *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Signature Sea View KG NS

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Views: Ocean/Sea view, Sea side, Bay view, Panorama view, On Beach *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Fairmont Sea View KG NS 1st FL

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft

Moderate Twin / Twin SK

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Views: Patio *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Fairmont View King SK

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Views: Panorama view, Ocean/Sea view, City View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Fairmont Sea View TW NS 1st FL

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft

Fairmont View Twin SK

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: Panorama view, Ocean/Sea view, City View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Fairmont King SK

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Views: Garden View, Patio *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Deluxe Garden View Room

  • Max. number of persons: 4
  • Area: From 40 m² / 431 sq ft
  • Views: Historic side view, Garden View, Patio *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Deluxe Sea View Twin non smoking

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Views: Ocean/Sea view, Sea side, Bay view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Fairmont Twin / Twin SK

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Views: City View, Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Signature Sea View TW NS

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Views: Sea side, Panorama view, Ocean/Sea view, On Beach, Bay view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Deluxe Garden View Twin/Twin NS

  • Max. number of persons: 4
  • Area: From 40 m² / 431 sq ft
  • Views: Historic side view, Garden View, Patio *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Deluxe Garden View Twin/Twin SK

  • Max. number of persons: 4
  • Area: From 40 m² / 431 sq ft
  • Views: Historic side view, Garden View, Patio *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Deluxe Sea View King SK

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Views: Sea side, Bay view, Ocean/Sea view, On Beach *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Deluxe Sea Twin/Twin SK

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Views: Sea side, On Beach, Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Best Deluxe Sea View King Smoking

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Views: Ocean/Sea view, Sea side, Bay view, Panorama view, On Beach *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Disabled Room Garden View NS

Accessible room
  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft

Best Deluxe Sea View TW SK

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Views: Sea side, Panorama view, Ocean/Sea view, On Beach, Bay view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Deluxe Sea View Twin NS CRIV

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft

Deluxe Sea View King NS CRIV

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft

Deluxe Sea View King NS CGP

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft

Signature Sea View King NS CGP

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft

Signature Sea View King NS CCOM

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft

Signature Sea View King NS CRIV

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft

Fairmont Garden View King NS C

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
Rooms

Our restaurants and bars

NOBU FAIRMONT MONTE CARLO

Type of cuisine: Japanese

Amazing cuisine mixing traditional Japanese dishes and South American ingredients using subtle spices and aroma combinations. It welcomes guests in a chic decor and atmosphere. Discover the new Sushi Winter Experience created by Wagner Spadacio

Dinner

19:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HORIZON DECK RESTAURANT

Type of cuisine: Mediterranean

Between sea and sky, with outstanding terraces, it offers an all day cruise of Mediterranean colors, flavors and amazing sea food. With idyllic surroundings for breakfast, lunch, dinner, and exclusive lounge space.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NIKKI BEACH FAIRMONT MC

Type of cuisine: International

From April to October, celebrate the worldwide famous brand Nikki Beach. Along with its original concept combining the elements of entertainment, dining and music spun by resident DJs, and theme parties it is the hotspot of the Principality of Monaco.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SAPHIR24 BISTRO

Type of cuisine: French

Recently refurbished, the restaurant offers an exquisite French bistro cuisine with an amazing panoramic view of the Riviera. Our brigade proposes you everyday the Bistro menu including: starter and main of the day, water and coffee included.

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SAPHIR24 LOUNGE & BAR

Non contractual photo

The Saphir24 Lounge & Bar offers, an amazing wine bar, in front of a panoramic view over the Riviera and the sea. On Friday and Saturday evenings enjoy Nights Till Late with cocktails, wine, champagne and finger food, animated by Luciano's live music.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHAMPAGNE BAR

Non contractual photo

The Champagne Bar, located next to the Horizon Deck restaurant, on the rooftop, proposes a relaxing moment while sipping a glass of champagne from a selection of 30 exclusive references.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOBU BAR

Non contractual photo

With its cozy atmosphere, the lounge provides a stylish and sophisticated backdrop for any occasion to enjoy exclusive cocktails, wine, champagne. Friday and Saturday evenings enjoy Nights Till Late with finger food and live music by Envy Soul.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NIKKI BEACH BAR (SEASONAL)

Non contractual photo

From April to October, guests can spend days and evenings by the pool while indulging in refreshing cocktails, endless champagne and an extensive menu of delectable dishes representative of all the countries Nikki Beach is located.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 18

  • Maximum size: 1,406 m²

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 900 people

Find out more

Our guest reviews for
Fairmont Monte-Carlo

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,881 reviews

tripadvisor

TripAdvisor Rating 4.0/5

4,505 reviews

Well located, wonderful scenery , cozy room

Customer review rating 4.4/5

Kosta K. Couples - 10/11/2020 Confirmed reviews ALL

Perfect.

Dear Mister E., We very much appreciate your comments regarding your previous stay at the Fairmont Monte Carlo. It is always a pleasure to receive positive feedback. We are thrilled to read that you enjoyed our position in the heart of Monte Carlo as well as the room with a magnifiscent view. Thank you again for sharing your valuable experience, and we sincerely hope your next visit at the Fairmont Monte Carlo will be as pleasant as the previous one. Sincerely, Alexandre Ariel Hotel Manager / Directeur d'hôtel Fairmont Monte Carlo

Perfect

Customer review rating 4.4/5

Cynthia B. Couples - 04/11/2020 Confirmed reviews ALL

The heated pool on the rooftop is an incredible experience and an amazing place. We tried the in room service for dinner and its was perfect, as well as the food. The Fairmont is perfectly located, near to the Casino and to the Buddha Bar. We enjoyed our last moments of freedom before the french lockdown. Thank you.

Dear Madam, We very much appreciate your comments regarding your previous stay at the Fairmont Monte Carlo. We are thrilled to read that you appreciated your stay with us and especially our position in the heart of Monte Carlo, as well as the heated swimming pool and our Room Service. Your satisfaction is the greatest encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your valuable experience, and we hope your next visit at the Fairmont Monte Carlo will be as pleasant as the previous one. Sincerely, Alexandre Ariel Hotel Manager / Directeur d'hôtel Fairmont Monte Carlo

Good location, good serviec

Customer review rating 4.4/5

Anonymous Business - 02/11/2020 Confirmed reviews ALL

Conference for 3 days

Dear Madam W., We very much appreciate your comments regarding your stay at the Fairmont Monte-Carlo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to apologize for the difficulties you encountered with the wifi. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Ariel Hotel Manager

Great hotel - room for minor improvements

Customer review rating 4.4/5

M F. Business - 27/10/2020 Confirmed reviews ALL

The reception was great - the staff were great - and Nobu was great. The internet in the first room did not work but this was quickly addressed. Nobu was great. The gym is great - the only small part which could be improved is that the personal trainers, when I was there, with their clients took up the weights area effectively completely and did not seem to give too much consideration to any hotel guests - they were obviously regulars. I think that this could be improved.

Dear Mr. F., We very much appreciate your comments regarding your stay at the Fairmont Monte-Carlo. It is always a pleasure to receive positive feedback. I will share your comments with our team and specially with the Fitness Manager.. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Ariel Hotel Manager / Directeur d'hôtel Fairmont Monte Carlo

Good location

Customer review rating 4.4/5

Cyril Business - 25/10/2020 Confirmed reviews ALL

good location, big room and great service

Dear Sir, I very much appreciate your comments regarding your stay at Fairmont Monte Carlo. It is always a pleasure to receive positive feedback and I am delighted to know that you enjoyed our room size, location and customer service. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for taking the time to share your experience and I hope to welcome you back at Fairmont Monte Carlo in a near future. Sincerely, Alexandre Ariel Hotel manager Fairmont Monte Carlo

Amazing stay, Elegant hotel and Lovely staff!

Customer review rating 4.4/5

J. S. Solo - 23/10/2020 Confirmed reviews ALL

I stayed here for my birthday this year and I could not have chosen a better hotel to celebrate it. Everything from the warm welcome, to the beautiful room with Sea view, the warm and caring staff and the stunning rooftop pool, have made this Fairmont my absolute favorite one and has surpassed the Plaza in my Top 3. I just can’t thank you enough for the lovely time I got to spend here, and for having made me feel like a royalty the whole time. Kudos to the whole team and especially Helene from the restaurant and Davida in housekeeping. I am counting the days until I am back for the Grand Prix. À bientôt :)

Cher Monsieur S., Nous vous remercions pour vos commentaires suite à votre séjour au Fairmont Monte-Carlo du 10 au 14 octobre 2020. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe et plus spécialement à Hélène et Dalila. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau en mai 2021, nous vous prions de croire, Monsieur S., en l’expression de nos sentiments les meilleurs. Alexandre Ariel Hotel Manager / Directeur d'hôtel Fairmont Monte Carlo

Relaxing

Customer review rating 4.4/5

Anonymous Couples - 16/10/2020 Confirmed reviews ALL

Our room was spacious with a sea view

Dear Mr. S., We very much appreciate your comments regarding your stay at the Fairmont Monte-Carlo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Ariel Hotel Manager / Directeur d'hôtel Fairmont Monte Carlo

Pleasant experience

Customer review rating 4.4/5

Katarina Business - 04/10/2020 Confirmed reviews ALL

Very pleasant and welcoming; the check- in and breakfast staff were very lovely, accommodating and attentive. The room was comfortable with great little balcony and see view. The only downside was the constant noice from the construction work below..

Dear Madam, We very much appreciate your comments regarding your recent stay at the Fairmont Monte-Carlo. It is always a pleasure to receive positive feedback which we will share with our team. This is the greatest encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sincerely sorry if you have been disturbed by the noise in front of your room. Please note that this project has been declared of national interest and is completely out of our control. The prime contractor Bouygues illustrates on a dedicated website the major stages of this ambitious adventure that you can follow on http://www.bouygues-construction.com/en/monaco. Thank you again for sharing your valuable experience, and we really hope your next visit at the Fairmont Monte Carlo will be as pleasant as the previous one. Sincerely, Alexandre Ariel Hotel Manager / Directeur d'hôtel Fairmont Monte Carlo

good location

Customer review rating 4.4/5

Boudi Solo - 01/10/2020 Confirmed reviews ALL

The breakfast is disappointing, and not having a buffet selection, not enough plugs in the rooms.

Dear Sir, We very much appreciate your comments regarding your recent stay at the Fairmont Monte-Carlo. Your satisfaction is the greatest encouragement to all of our staff as we strive to continuously improve the quality of our services. Please kindly note that our buffet menu has been adapted to the new sanitary measures came from the Government itself. Unfortunately for a moment we cannot maintain the same breakfast as usual and we we had to adapt. Thank you again for sharing your valuable experience, and we hope to welcome you back again in brighter conditions for all of us. Sincerely, Alexandre Ariel Hotel Manager / Directeur d'hôtel Fairmont Monte Carlo

professional personnel

Customer review rating 4.4/5

Valentina Z. Business - 17/09/2020 Confirmed reviews ALL

everything was fine apart 2 toilet towels which were not perfectly cleaned

Signora Z., Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Fairmont Monte-Carlo. E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. Abbiamo notato la vostra insoddisfazione per l'accesso e la velocità della connessione Wifi. Speriamo che questo punto sarà migliorato durante il vostro prossimo soggiorno. Sentitevi liberi di fare appello ai nostri servizi, se necessario. In attesa di accoglierla nuovamente, Signora Z., le porgiamo cordiali saluti. Alexandre Ariel Hotel Manager / Directeur d'hôtel Fairmont Monte Carlo

Well located, decent value for money but dated, tired looking hotel with patchy service

Customer review rating 4.4/5

Gerard O. Families - 30/08/2020 Confirmed reviews ALL

Well located, decent value for money but a dated, tired looking hotel with patchy

Dear Mr O., Thank you very much for taking the time to share your experience at the Fairmont Monte Carlo. It is a great pleasure to learn that you had a nice stay with us at the Fairmont Monte Carlo. We seriously take the customers’ comments into account and I will convey yours to our teams. We are delighted to see that you enjoyed the property and its location. I have taken note of your comments concerning a need for refurbishment and sincerely appreciate your valuable feedback. For your kind information, since its opening in 1975, the hotel went through several refurbishments through the years. We still continue different renovations including the new Junior Garden View Suites which you had the opportunity to stay in during your last stay. I have also taken notice of your comments concerning the service and I can assure you that we strive to deliver a high quality of service to all of our guests. We appreciate your sharing your concerns and we hope that you will give us the opportunity to welcome you back in a near future. Sincerely, Alexandre Ariel Hotel Manager Fairmont Monte Carlo

Excellent staff, great location

Customer review rating 4.4/5

Lennart D. Families - 24/08/2020 Confirmed reviews ALL

Very well treated by the friendly staff. Somewhat less satisfied with new pool rules for the hotel guests.

Dear Mr D., Many thanks for sharing your comments regarding your previous stay at the Fairmont Monte-Carlo. It is always a pleasure to receive positive feedbacks. We are delighted to know that you enjoyed our location in the heart of Monaco and the service provided by our staff members. I will make sure to share your comments with our team. Your feedback is the greatest encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are very much looking forward to welcoming you back soon. Sincerely, Alexandre Ariel Hotel Manager Fairmont Monte Carlo

Great Experience

Customer review rating 4.4/5

Sean C. Families - 20/08/2020 Confirmed reviews ALL

enjoyed the views, the experience, and the hospitality of all staff members. who were most friendly.

Dear Mister C., We very much appreciate your comments regarding your recent stay at the Fairmont Monte-Carlo. It is always a pleasure to receive positive feedback. We are delighted to read that you enjoyed the view, the hospitality of our colleagues and that your experience is more than positive. Thank you again for sharing your valuable experience, and we hope your next visit at the Fairmont Monte Carlo will be as pleasant as the previous one. Sincerely, Alexandre Ariel Hotel Manager / Directeur d'hôtel Fairmont Monte Carlo

Rocky Start but pulled it back and left very happy!

Customer review rating 4.4/5

Matt J. Couples - 19/08/2020 Confirmed reviews ALL

Upon arrival we had a rocky start as the room was running behind / not cleaned to the standard you would expect in these times. We then could not get a bed by the pool. I expressed my dissatisfaction to the the head of the team at the pool and the general manager. From then on in all the staff stepped up and nothing was too much trouble. Our room was immaculate, we had the best beds at the pool and everyone was very friendly and helpful. In short I was all set to leave on day one. Now I can't wait to return next year!

Dear Mr J., Many thanks for sharing your comments regarding your previous stay at the Fairmont Monte-Carlo. It is always a pleasure to receive positive feedbacks. We apologize if your arrival did not meet your expectations. However we are delighted to hear that you still enjoyed our hotel and the service provided by our staff members. I will make sure to share your comments with our team. Your feedback is the greatest encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are looking forward to welcoming you next year. Sincerely, Alexandre Ariel Hotel Manager Fairmont Monte Carlo

Disappointed

Customer review rating 4.4/5

Georgina M. Families - 19/08/2020 Confirmed reviews ALL

My pre stay experience was excellent with Gema proving to be very helpful with my booking. However, from arrival things deteriorated! We arrived at approximately 15:30 hours the entrance to the hotel was busy, I am a lady in her 60s and was not offered assistance with my suitcase. Our room was not available on check in as it was still being cleaned, I understood that with COVID 19 rooms had to be empty for 24 hours to enable appropriate cleaning! We were given a complimentary voucher for a drink whilst we awaited our room. Our room was clean and comfortable, not luxurious and the balcony overlooking the garden was pleasant, however, the bathroom was in urgent need of refurbishment with mould around the bath etc. Breakfast was mediocre and not what I expected. There was no notification that the hotel overlooked a considerable land reclamation and building project operational from early morning. The pool was a disgrace, firstly we could not access the same due to the volume of people using it (a significant cross infection hazard with no respect to COVID 19 restrictions) We could not access loungers even at an additional charge of 35 Euros per person (not indicated in the hotels booking information). A key reason for booking the hotel was it had a pool! This is not acceptable and I intend to address this issues and others with Fairmont's Executive Director. COVID 19 precautions were lax when compared to other hotels with no temperature monitoring, mandatory hand cleansing or enforcement of the one way system. Due to a change by the FCO our flights were changed to a late night departure and we were charged 150 Euros to keep our room until 4pm this seemed strange when you can get early entry to your room from 11 am for 50euros. The hotel reflects the 1970's and is tired and not what expected and I believe it is living on the merits of past grandeur and the fact that it is strategically located on the Hairpin bend. As a frequent customer of the Southampton and Hamilton princess hotels and the Fairmont at St Andrews, the hotel was a huge let down and simply not worth the nightly rate it requests.

Dear Mrs M., Thank you for taking the time to tell us about your experience at the Fairmont Monte-Carlo. I am really sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Do not hesitate to contact me to share your experience and give more details. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Ariel Hotel Manager / Directeur d'hôtel Fairmont Monte Carlo

Love weekend

Customer review rating 4.4/5

Sascha Families - 11/08/2020 Confirmed reviews ALL

I liked people of the hotel, Nobu restaurant, location and rooms. Pitty service at nikkibeach was only sufficient. Fairmont is amazing we will return!

Signor B., Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Fairmont Monte-Carlo. E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. In attesa di accoglierla nuovamente, Signor B., le porgiamo cordiali saluti. Alexandre Ariel Hotel Manager / Directeur d'hôtel Fairmont Monte Carlo

Bon séjour

Customer review rating 4.4/5

Robert A. Families - 09/08/2020 Confirmed reviews ALL

The welcome of the staff was excellent . The rooms were clean and modern. The Facilities were good. The only critic was that the breakfast was rather ordinary and there. As a la know security to wear masks in the public places of the hotel

Cher Monsieur A., Nous vous remercions pour vos commentaires suite à votre séjour au Fairmont Monte-Carlo du 28 au 30 juillet 2020. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Nous avons toutefois noté votre appréciation négative quant au petit-déjeuner. Les conditions liées au COVID'19 nous incitent à supprimer momentanément le beau buffet que nous proposions à nos clients pour le petit-déjeuner. Nous espérons pouvoir mettre à nouveau à disposition le plus tôt possible ce choix tant apprécié par nos clients. Nous sommes très sincèrement désolés que le petit-déjeuner n'ait pas été à la hauteur de vos attentes et en tenons compte pour votre prochain séjour. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur A., en l’expression de nos sentiments les meilleurs. Alexandre Ariel Hotel Manager / Directeur d'hôtel Fairmont Monte Carlo

Smooth stay, no issues

Customer review rating 4.4/5

Mr S. Business - 08/08/2020 Confirmed reviews ALL

The service was quick and the room was comfortable.

Dear Mr. D., We very much appreciate your comments regarding your stay at the Fairmont Monte-Carlo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For your information, renovation of the rooms and corridors of the hotel was planned for early 2020 and due to COVID'19, it was postponed until early 2021. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Ariel Hotel Manager / Directeur d'hôtel Fairmont Monte Carlo

Well located but in need of an upgrade.

Customer review rating 4.4/5

Maria T. M. Families - 07/08/2020 Confirmed reviews ALL

The service was okay, nothing spectacular the way I may have experienced Fairmont in Vancouver, Singapore or San Francisco. The room is very dated and in need of an upgrade. It is unfortunate that they have oversold the view of the room. The value for what I paid for is not there and wished I had stayed at another hotel even if I paid twice more. Service is so so eg, car valet takes at least 20-25 minutes to retrieve a car even with advanced notice.

Dear Mrs M., Thank you for taking the time to tell us about your experience at the Fairmont Monte-Carlo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Ariel Hotel Manager / Directeur d'hôtel Fairmont Monte Carlo

Good location, satisfactory hotel, a little tired.

Customer review rating 4.4/5

David B. H. Business - 04/08/2020 Confirmed reviews ALL

The staff were friendly at check-in, in the bar and in Nobu. Service was a little slow at breakfast, and it wasn't particularly busy. Overall the experience was very satisfactory. For the prices charged the hotel looks and feels a little tired. One of the two elevators in the bank nearest my room was out of service with no indication of when it would be fixed.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Fairmont Monte-Carlo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have noted possible improvements and will take them into account during your next stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Ariel Hotel Manager / Directeur d'hôtel Fairmont Monte Carlo

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