Novotel Monte Carlo 3 stars

Customer review rating (ALL Rating) 4.5/5 3,277 reviews

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16 Bld Princesse Charlotte, 98000 MONACO, Monaco

Description

Hotel extras

  • 3 minutes' walk from the SNCF train station

  • An ideal spot for discovering Monaco with Place du Casino & Prince’s Palace

  • Certified Responsible Restaurant inspired by the rivieras of the world

  • Secure, paid public parking (Roqueville Parking Lot Level D)

  • Unheated outdoor swimming pool, open from 9am to 7pm from May to September

Our accommodation(s)

Hotel location

Novotel Monte Carlo

16 Bld Princesse Charlotte
98000 MONACO
Monaco

GPS:43.739239, 7.421961

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Azzurra Kitchen

Welcome to Azzurra Kitchen, for business or private lunches, outdoor meals or a bite with friends. The dishes, prepared with local produce, will make you feel like you're on the Riviera.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  3,277 reviews

TripAdvisor Rating  4.0/5  2,906 reviews

Awful mattress experience.

TripAdvisor rating 2.0/5

TaruGina Business - TripAdvisor review

I have stayed here several times for business reasons (would never stay here privately). New this year is a sort of anti-leakage plastic matress cover. I noticed it because of the crackling noise, and the fact that it does not ‘breathe’. Although the room is not hot, the plastic cover makes you waking up bathing in sweat. My colleagues were complaining too, and even removed the plastic cover. It was horrible!

Big room, very central location. An espresso machine and iron facilities would be a plus at the room .

Customer review rating 4.0/5

Tony Business - Confirmed reviews ALL

Nice hotel, nice breakfast, very good location. Very helpful staff. They charged a deposit fee of 960euros in my case , which some people may not like. For me it was ok

Dear Mr. D., Thank you for taking the time to share your feedback regarding your recent stay at the Novotel Monte-Carlo. We’re delighted to hear that you enjoyed the spacious room, central location, and our breakfast offerings. It’s also wonderful to know that our staff was able to assist you during your stay. We appreciate your suggestion regarding the addition of an espresso machine and ironing facilities in the room. Please note that we provide an iron and ironing board upon request, and our Executive Riviera rooms and higher categories are already equipped with Nespresso machines. Your feedback is valuable, and we will certainly consider it as we continuously strive to enhance our guest experience. Regarding the deposit fee, we understand this may not suit everyone, but we’re glad it didn’t detract from your overall stay. Please be assured that the deposit is a temporary hold for extras, in line with our hotel policy. Thank you once again for your feedback, and we look forward to welcoming you back soon. Kindest regards, Maxime Grekul Duty Manager

Excellent experience

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Cheerful, friendly, courteous and helpful staff. Comfortable room, very well -appointed. Love the breakfast ♥️

Dear Ms. R., Thank you for your wonderful feedback regarding your recent stay at the Novotel Monte-Carlo. We’re delighted to hear that you had an excellent experience and enjoyed the comfort of your room, as well as our breakfast offerings! It's also great to know that our team’s friendliness and helpfulness contributed to your enjoyable stay. We appreciate your suggestion about the towel renewal and will ensure this feedback is passed on to our housekeeping team, as we strive to be mindful of our guests' preferences and environmental impact. Thank you once again for your kind words, and we hope to welcome you back for another pleasant stay in the near future. Kindest regards, Maxime Grekul Duty Manager

Grumpy staff

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Your staff were very grumpy. The bar staff were rude and grumpy. The restaurant staff were unfriendly. I phoned Reception to ask for an iron and they literally threw it at my door. I don’t normally bother to fill in these forms, but the rudeness of several of the people who work for you stood out massively

Dear Mr. R., Thank you for taking the time to share your feedback regarding your recent stay at the Novotel Monte-Carlo. I am truly sorry to hear about your negative experience with our staff, and I sincerely apologize for the rudeness and lack of professionalism you encountered. This is far from the level of service we strive to provide, and I will be addressing the issue directly with the teams involved to ensure this does not happen again. Please rest assured that we take your comments very seriously, and your experience does not reflect the standards we aim to maintain. I appreciate your honesty in bringing this to our attention, and I hope you will give us another opportunity to provide you with the warm and attentive service you should expect from us. Sincerely, Maxime Grekul Duty Manager

Not clean room

Customer review rating 1.5/5

Imaan Business - Confirmed reviews ALL

Got bit marks from bed bugs

Dear Imaan S., My name is Maxime, and I am the Duty Manager at Novotel Monte Carlo. I am reaching out regarding your recent comment about your stay with us, which has captured my full attention. We promptly investigated the room you stayed in for any signs of bed bugs, and I am pleased to inform you that we found no evidence of this issue. It is possible that your window was left open, allowing some mosquitoes to enter. Being situated on the coast, we do occasionally experience mosquitoes, especially during rainy periods. Please rest assured that we regularly apply anti-mosquito treatments and thoroughly clean our rooms. Additionally, our linens are washed meticulously, and mattresses are dry cleaned externally, in line with our health and safety procedures, to ensure that our guests receive the best service possible. That said, I sincerely apologize that the cleanliness of your room did not meet your expectations. I have sent you an email on this regard. I encourage you to contact our reception team immediately during your stay if you find any aspect of your room unsatisfactory; we will do our utmost to provide you with an immediate alternative. We have already taken action to address the concerns you raised. In the future, should you encounter any discrepancies during your stay, I kindly ask that you notify our staff right away so that we can assist and resolve the issue promptly. I look forward to welcoming you back to Monaco in the future, and it would be my pleasure to ensure you receive a personalized welcome. Wishing you a wonderful day, and I remain at your complete disposal. Kindest regards, Maxime Grekul Duty Manager

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Other web-users rate our hotel

  • 1,234 reviews 9.5/10 Location
  • 1,493 reviews 7.2/10 Room
  • 1,733 reviews 8.9/10 Service
  • 20 reviews 8.6/10 WiFi
  • 682 reviews 8.9/10 Breakfast
  • 676 reviews 6.2/10 Comfort
  • 549 reviews 7.3/10 Cleanliness
  • 426 reviews 7.2/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.