Novotel Monte Carlo Hotel 3 stars

Fast check in Prompt service Kind staff Perfect breakfast (under the covid restrictions)

a great hotel in the middle of Monaco; extremely friendly staff. Great rooms with a bit of a view

I made the reservation using the all Accor app and I reserved a room for two people for one night. When I received an email inviting me to check in on line I noticed when I went to check in that the reservation was showing one room for one person. I sent a email to the hotel o inform them that the reservation was for two people. I also asked on the same email if I could use one of my suite-night upgrades (I currently have 12). To this date I have not received a reply to my email. Another matter of grave concern is your handling of the Covid 19 protocols. My wife and me complied with all the protocols advised in your hotel regarding the numbers of people in lifts and the wearing of masks etc., however, there were people who totally ignored your rules and they were crowding into lifts not wearing masks and so on and your hotel didn’t have (like a security officer) observing the general areas and ensuring all guests were complying with the protocols. This is a very dangerous period and numbers of infections will continue to rise if the rules ( for the protection of everyone ) are not enforced.

The room was perfect for the four of us; and the view from the wrap around terrace was amazing.

Limited breakfast. Small buffet. Long queues. Could be due Covid but all tables were full!! Asked twice the breakfast to the room and was not as I ordered it... in both times.

Hotel clean, staff friendly, location excellent!

It was very busy so some waiting time Staff very helpful

The staff were unresponsive, rude, constantly insisting on paying for everything. Having paid for a superior room I was refused water daily in the room, so a coffee machine is provided but no water to make it with. Upon calling reception we were told only 2 bottles per day Are provided in the mini bar only delivered at 1300 when the rooms are cleaned. In all other areas of the hotel water is charged at €5 per bottle. There are 4 ppl in the room but we must accommodate our plans according to their timing.

I had stayed before, and remembered both the pool and location and rooms with affection. This visit was slightly less succesful, but these are difficult times I appreciate

Clean room with fantastic view, friendly staff, tasty breakfast, clean swimming pool

We had plenty of attention and arrangements from the staff of the hotel. Staying with our two young children, this was greatly appreciated. The room was large. The kids loved the swimming pool. The beaches a bit far but the bus is convenient and fast. Monaco is a marvelous city and the Novotel is well located. Special mention among the members of the staff to Mika and Charone. So friendly and smiling

So nice people, fine and safe hotel

All was good. The only issue was the view was not as advertised and I paid extra for that

Very nice hotel, great staff (Adrian was the star of the pool bar). Anecdotal: we did not even have to ask for an ice bucket for our bottle of rosé, it was provided anyway. One glitch, however: relying on technology is a good thing on condition that everything works and therefore last Saturday everything went downhill with the interface breaking down. We waited one hour for the technician to arrive. Telephones still exist, don't they? Reception could have called him...

Hotel is well located close to casino. Interieur is bit cheap not up to novotel standard, see it like a colourful ibis. Average price quality ratio. Friendly staff luckily.