Novotel Monte Carlo 3 stars

Customer review rating (ALL Rating) 4.5/5 2,840 reviews

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16 Bld Princesse Charlotte, 98000 MONACO, Monaco

Description

Hotel extras

  • Hotel in Monaco with the Green Key label

  • Outdoor swimming pool with pool bar

  • Azzurra Kitchen, Mediterranean restaurant with seasonal products

  • Meeting and reception rooms for your events

  • A 3-minute walk from Monaco train station

Our accommodation(s)

Hotel location

Novotel Monte Carlo

16 Bld Princesse Charlotte
98000 MONACO
Monaco

GPS:43.739239, 7.421961

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Azzurra Kitchen

Enjoy the subtle complexities of Mediterranean cuisine with elegant dishes that showcase fresh local produce. Whether it's indoors or on the terrace, enjoy the fusion of simplicity and creativity.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,840 reviews

TripAdvisor Rating  4.2/5  2,947 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Mark L. Families - Confirmed reviews ALL

Excellent, great staff and service.

Thank you for your positive feedback regarding your recent stay at Novotel Monte-Carlo. We are delighted to hear that you appreciated our location, efficient check-in and check-out processes, as well as our staff and service. Your satisfaction is our priority. Best regards, Novotel Monte-Carlo

Customer review rating 1.5/5

Camila A. L. Business - Confirmed reviews ALL

a 3 star hotel.

Thank you for sharing your feedback and for your constructive comments. We are sorry to hear that your stay did not meet your expectations. We would like to kindly inform you that the reservation was made for our lowest room category. In this type of room, we do not provide a minibar or bottled water. Instead, we offer a carafe available in the room, which guests can refill themselves. Water fountains with drinking water are available in the corridors for all guests to use. We hope that this information was communicated by our reception staff during check-in. At the same time, thank you for pointing out the other issues — your feedback is very valuable to us and helps us improve our services. We hope you will consider staying with us again in the future. Best regards, Robert Olszowski Novotel Monte-Carlo

Customer review rating 4.0/5

Kiri B. Business - Confirmed reviews ALL

Clean room, breakfast nice. pleasant stay

Thank you for your positive feedback regarding your recent stay at Novotel Monte-Carlo. We are delighted to hear that you found your room comfortable and enjoyed the breakfast. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Novotel Monte-Carlo

Customer review rating 3.5/5

Melusine D. C. Business - Confirmed reviews ALL

I have stayed twice now: The staff are very friendly and professional, the balconies are great but for someone on a work trip the rooms and facilities are not ideal: there are no snacks to buy in the room, minibar or on the room service menu, the menu is quite short/small with not many choices, there are barely any teas or coffee, no milk capsules, no cups, just tiny paper cups most of the tv channels don't work and have signal issues and skip/bad image, only the local ones have a clear image and sound. When I put a breakfast in the room order on the door for the following morning it was never collected or brought and if I ordered the same thing twice it was never the same size, or serving as the day before?! very inconsistent. But the rooms are very clean and the staff is lovely

Dear Client, Thank you for taking the time to share your constructive feedback regarding your stay with us. We are very pleased to hear your positive comments about our staff and the cleanliness of the rooms, as these are extremely important aspects for us and we are glad they were appreciated. At the same time, we sincerely apologize for the inconvenience related to the breakfast room service order and for the lack of consistency in its delivery. Your comments have been forwarded to the relevant department to ensure that such situations do not occur in the future and that the quality and presentation of our breakfasts remain consistent. The issues with the television service will be verified immediately by our technical team. During any future stay, we kindly encourage you to contact the reception if any issues arise, as our team will be more than happy to assist and resolve them promptly. We would also like to kindly inform you that the room category in which you stayed does not include a minibar. A minibar as well as a Nespresso coffee machine are available exclusively in our Executive and Suite room categories. Once again, thank you for sharing your feedback. We truly hope to have the pleasure of welcoming you back and providing you with an even more comfortable stay in the future. Kind regards, Robert Olszowski Guest Relation Novotel Monte-Carlo

Customer review rating 1.5/5

Reiner K. Business - Confirmed reviews ALL

like some years I stayed again for business 2 weekends each 2 days at this Novotel. And again there are some quite unfriendly hosts around that forced for extra charges in a strength way: For example got I the clear advice that I#m not can finish some emails and video calls (all together approx 2h) after checkout around 11.45h (even I asked & payed for the car parking until late afternoon) without extra payment at the open business area next to the reception! "Sorry, this is not allowed, you have to pay per hour or a daily fee - there is a sign for this, do you understand?!" Yes of course, thank for your clear words, I will leave & work at the airport lounge. This behavior destroy everything you expect of a hotel where you stay for business & the company book every year many rooms!

Dear Sir, thank you for taking the time to share your feedback with us. First and foremost, we would like to sincerely apologize for the situation you experienced and for the manner in which the information was communicated to you. We are truly sorry that this experience had a negative impact on your overall stay. We would like to clarify that the area you were using after check-out is the WOJO space, which is a paid coworking/work area and is not included in standard hotel services. At the same time, we fully understand that this information was not clearly communicated, and that the way it was conveyed by our team member did not meet the service standards we strive to uphold. For this, we sincerely apologize as well. We will make every effort to identify the staff member who provided this information and will speak with them to ensure that, in the future, details regarding the use of the WOJO area are communicated in a more pleasant, courteous, and professional manner. Your comments are extremely valuable to us and have been shared with our team, as they help us continuously improve the quality of our services—especially for our business guests, whose comfort is very important to us. We sincerely hope that, despite this incident, you will give us another opportunity to welcome you again and provide you with the level of service you expect. Kind regards, Novotel Monte-Carlo

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Other web-users rate our hotel

  • 1,116 reviews 9.4/10 Location
  • 1,326 reviews 6.7/10 Room
  • 1,585 reviews 8.8/10 Service
  • 21 reviews 7.5/10 WiFi
  • 661 reviews 8.8/10 Breakfast
  • 589 reviews 5.6/10 Comfort
  • 516 reviews 7.2/10 Cleanliness
  • 374 reviews 7.1/10 Food

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