Aparthotel Adagio Monaco Monte Cristo

Customer review rating (ALL Rating) 4.2/5 591 reviews

Best price
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Aparthotel Adagio Monaco Monte Cristo - Image 1
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Aparthotel Adagio Monaco Monte Cristo - Image 4
2A RUE DES MARTYRS DE LA, RESISTANCE, 06240 BEAUSOLEIL, France

Description

Hotel extras

  • At the gates of the Principality

  • A 5 min walk from Monaco railway station

  • Business corner

  • 24-hour reception

Our accommodation(s)

Hotel location

Aparthotel Adagio Monaco Monte Cristo

2A RUE DES MARTYRS DE LA, RESISTANCE
06240 BEAUSOLEIL
France

GPS:43.739364, 7.419569

Telephone
Fax +33 4 93 37 18 75

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  591 reviews

TripAdvisor Rating  3.5/5  536 reviews

Customer review rating 3.0/5

Eugenio N. Families - Confirmed reviews ALL

despite what indicated in the website, the hotel has no parking or at least it seems it is always full and you are redirected to a nearby public one. I explicitly asked for a parking slot in my reservation but they do not take into account my request

Dear Eugenio N., Thank you for your comments regarding your recent stay. I apologize for the inconveniences you encountered with parking. Although our website indicates that parking is available, it can indeed reach capacity at certain times, necessitating the use of nearby public options, it's not possible to book the parking in advance. We appreciate your reservation request and will ensure that our team is reminded to take such requests into account with more attention in the future. Sincerely, Sandie Payne Service Manager Adagio Monaco

Racism, dishonesty and disrespect from receptionist Victoria!

TripAdvisor rating 1.0/5

shre0 TripAdvisor review

I recently stayed at Aparthotel Adagio Monaco Monte Cristo in Monte Carlo and had an extremely unpleasant experience that I feel compelled to share. At check-in, a receptionist named VICTORIA recognized that we spoke Russian and offered to assist us in our language. From the start, her tone was condescending and dismissive. She informed me of a €100 deposit, even though my stay was fully prepaid. Before arrival, there had already been several unexplained attempts to charge my card (€250, €380, and €150). When I politely asked why this new charge was never mentioned, she became rude, gesturing with her hands and insisting I “must do as she says.” Another staff member, HOSNI, approached when he noticed the tension. During their exchange, Victoria said in French, “these damn stupid Russians, you know how they are.” I speak French and was shocked and disgusted to hear such a racist remark. When I confronted her, she said nothing and walked away. Hosni apologized and tried to justify it, claiming the deposit was a “policy of the chain.” However, when I later asked staff at another Accor (ALL) hotel, they confirmed that each property sets its own policy and deposits must be approved by the guest — meaning I was both disrespected and misled. Adding to this, at check-in Victoria falsely told me that my booking did not include breakfast, even though it clearly did, as later confirmed by another colleague. It felt as though I was being denied a paid service simply because of my nationality. This experience was humiliating and completely unacceptable. To be treated with RACISM, DISHONESTY AND DISRESPECT the moment I arrived ruined my stay and left a lasting negative impression. I urge hotel management and Accor Group to investigate this incident, take appropriate action, and ensure no other guest experiences such treatment. I will never return to this property and strongly advise others to stay elsewhere.

Dear guest, Following your email, I personally met with each of the team members who were present on the day of your arrival, including Victoria and Hosni. They were interviewed separately and had no opportunity to communicate beforehand. All provided a consistent account of the situation and believe that there may have been a misunderstanding. According to their statements, Victoria was never insulting, and the words you mentioned were neither spoken nor heard. There was, however, a comment regarding Russian bank cards not functioning for pre-authorizations. This may have been misinterpreted if the entire conversation was not heard in full context. I would also like to confirm that our hotel does require a credit card guarantee upon arrival, even for prepaid stays. This procedure is clearly stated in our general terms and conditions. While some hotels may have different practices, this is part of our internal policy and applies equally to all our guests. Please rest assured that at no time was there any form of discrimination or racist behavior. My team—and particularly Victoria—were deeply affected by this feedback, as they take great pride in welcoming guests from all over the world with professionalism and respect. They sincerely regret that such a misunderstanding could occur, as this situation does not reflect the service experience, we strive to deliver nor the feedback we usually receive from our guests. We sincerely apologize for the discomfort this situation may have caused. Please be assured that our policies are applied uniformly and transparently to all guests, and that everyone is always welcome in our establishment, in full accordance with the values of respect, diversity, and inclusion that we uphold.

Customer review rating 3.5/5

Michelle P. D. Friends - Confirmed reviews ALL

back building very awkward and difficult to get to -

Dear Michelle P. D., Thank you for sharing your feedback regarding your experience at our hotel. I regret to learn that you found our location challenging to navigate. We appreciate your comments, which are valuable as we continuously strive to enhance our guests' experiences. Best regards, Sandie Payne Duty Manager Adagio Monaco

Customer review rating 4.5/5

Patrick R. L. Families - Confirmed reviews ALL

Thank you Mr Osni and Rafael! Perfect room! Very ruff services during the weekend and Monday by the blond girl, if she doesn’t like what she does, sorry replace her.

Dear Patrick R. L., Thank you for your kind words regarding our location and accommodations. I appreciate your feedback about the service you experienced during your stay. Your comments will be taken into consideration as we strive to improve our guest experience. Best regards, Sandie Payne Duty Manager Adagio Monaco

Customer review rating 5.0/5

Brenda L. S. Couples - Confirmed reviews ALL

Very satisfactory

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Other web-users rate our hotel

  • 505 reviews 8.6/10 Location
  • 543 reviews 7/10 Room
  • 398 reviews 8.2/10 Service
  • 20 reviews 6.1/10 WiFi
  • 188 reviews 6.4/10 Cleanliness
  • 137 reviews 7.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.