Aparthotel Adagio Monaco Monte Cristo

Customer review rating (ALL Rating) 4.2/5 617 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • At the gates of the Principality

  • A 5 min walk from Monaco railway station

  • Business corner

  • 24-hour reception

Our accommodation(s)

Hotel location

Aparthotel Adagio Monaco Monte Cristo

2A RUE DES MARTYRS DE LA, RESISTANCE
06240 BEAUSOLEIL
France

GPS:43.739364, 7.419569

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  617 reviews

TripAdvisor Rating  3.5/5  518 reviews

Apt521 smells of raw sewage, host Andrea is arrogant and refuses to send maintenance team

TripAdvisor rating 1.0/5

neilaC5854RI TripAdvisor review

Truly dumbfounded by the staggering level of arrogance, inertia, unwillingness and incompetence of the host Andrea at this apartment. The smell of raw sewage is overpowering and unbearable — Andreas did NOTHING to try to resolve the issue, other than to make fun of a request for him to send a maintenance engineer to the property and suggested it needed a plumber instead, as if this was a laughing matter. The stench in this apartment clearly breaches all levels of hygiene and modern safety standards — a truly terrible experience that was not helped by the lofty, haughty and extremely sneering and arrogant approach of Andrea. His despicable manner needs to be highlighted, along with his apparent suggestion that this was normal for the area — what a lamentable, bizarre and deeply unprofessional attitude. In addition, he also concocted a story about the lights (which did not work on arrival) and then, for no reason at all, sent a contractor to remove a working kitchen light. Strange. This person should not be working in customer relations. Finally, I have made two complaints to booking.com and not received a single response. Terrible, terrible attitude. DO NOT STAY IN APT521!!!!

Well located, good value

Customer review rating 3.0/5

Alexander T. Business - Confirmed reviews ALL

Good location and good, spacious room. Bed smelled of sweat, which was unpleasant. Good value in comparison to prices of hotels located in Monaco.

Terrible service, from reception to stay

Customer review rating 1.0/5

T. T. Business - Confirmed reviews ALL

I travelled all over the world for business purposes, I can conclude that the Adagio Montecristo is the worst experience ever. Receptionist ladies are everything but customer care, they should follow some courses as at the moment their attention and care for clients is equal to zero. I complained politely as the first night I was waken up by the cleaning lady at 3.30 am (yes you read it correctly, 3.30 am) who moving the laundry trolleys back and forth in the corridor just in front of my room. I was given room 106 which is super uncomfortable due to its position right in front of the laundry room (and right on by the noisy road), despite the hotel was almost empty, being January. I asked to change my room, and she told me (not in nice or diplomatic way, nor using apologies words) that would not happen again. And 2 days after, same thing at 4am. I asked for the invoice with clearly indicating the company details and nothing, they was not able to provide it. I left on Friday and I received during the weekend another wrong invoice. After again, back and forth of emails, again another mistake. I believe the Hotel manager should really look deeply into the service, as it is not good at all. The hotel is very conveniently located as it is 3 minutes walking from our HQ, but I will go for the Novotel next time, with no doubt. I have no problem if you wish to contact me for more details: T. T. - BWA Yachting Customer Care Manager

Not much included for an expensive stay

Customer review rating 1.5/5

Ida Friends - Confirmed reviews ALL

Housekeeping not included for stays under 7 nights so we had to use the same towels, buy our own toilet paper, empty the trash, and were expected to strip the bed at the end of our stay. All of which were unnecessary considering the price of the stay. Kitchen equipped with a coffee maker but no pods. These had to be bought at the reception at a considerable markup from supermarket price. We did not succeed in finding a suitable brand of pods in the shops as supermarkets are far and few between in Monte Carlo. Staff was nice and helpful but all in all we were left with a bad impression as not even the bare minimum was included in the price of a night’s stay. In addition our room was directly opposite an air vent which blew the smell of everyone’s cooking directly in to our room at certain times. Not sure which demographic this type of hotel is aimed at.

Dear Ida, Thank you for taking the time to share your feedback regarding your recent stay at Aparthotel Adagio Monaco Monte-Cristo. We appreciate your kind words about our staff and their helpfulness. We apologize for any inconvenience you experienced during your stay. We understand your frustration regarding the housekeeping services not being included for stays under 7 nights. We do offer this as an additional service for an extra fee, as some guests prefer to have a more independent stay. However, we appreciate your feedback and will take it into consideration for future improvements. We are sorry to hear about the inconvenience with the coffee pods. We understand that the price at the reception may have been higher compared to the supermarket. Regarding the air vent issue, we apologize for the inconvenience caused. We will investigate the matter further to find a suitable solution and prevent such occurrences in the future. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Warm regards, Sandie Payne Assistant Manager Adagio Palais Joséphine & Monte Cristo

Very good place

Customer review rating 4.5/5

Yulia Solo - Confirmed reviews ALL

Everything was good! I really wanted slippers, the floor was so cold!

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Other web-users rate our hotel

  • 471 reviews 8.5/10 Location
  • 566 reviews 7.1/10 Room
  • 381 reviews 7.3/10 Service
  • 22 reviews 6.2/10 WiFi
  • 212 reviews 6/10 Cleanliness
  • 107 reviews 7.4/10 Breakfast
  • 6 reviews 5/10 Beach

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