Hotel Mercure Castres L'Occitan 4 stars

Name: Hotel Mercure Castres L'Occitan - ALL
Address: 201 Avenue Charles De Gaulle, CASTRES, 81100, France
Telephone: +33563353420
Rating: 4.7

Customer review rating (ALL Rating) 4.7/5 801 reviews

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201 Avenue Charles De Gaulle, 81100 CASTRES, France

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Hotel Mercure Castres L'Occitan

Hotel for travellers looking for local and authentic experiences

Mercure Castres L'Occitan boasts 62 unique modern rooms with air conditioning, offering enhanced comfort. Most rooms overlook the tree-lined park of the hotel. Relax on the terrace, take advantage of the fitness room and wellness center or the heated swim ming pool in good weather. The L'Occitan restaurant serves refined cuisine using fresh seasonal produce. Enjoy the warm and friendly atmosphere in the lounge areas and bar.

Located in Castres, in the heart of the vast region of Occitanie, the Mercure Castres L'Occitan is set in a charming, quiet town - the perfect base from which to explore Tarn, Albi, Carcassonne, Toulouse and all that this bountiful region has to offer.

ALLSAFE approved hotel

As of August 9, 2021 the health pass is mandatory to benefit fully from our amenities. We have an ALLSAFE certification, developed and approved by Bureau Veritas, guaranteeing compliance with cleanliness and prevention standards. Chef Xavier and team prepare freshly homemade dishes in room service or to take away, and we also have 2 free car parks. More information: 24/7 reception desk or call 0563353420.

Hotel extras

Located in Castres, in the heart of the Golden Triangle formed by Albi, Toulouse and Carcassonne. Air-conditioned hotel with a private car park, meeting facilities, a fitness center, swimming pool, restaurant, bar and room service.

Our accommodation(s)

Room

Classic Room with 1 double bed

2 persons
17 m² / 182 sq ft

Bedding 1 x Queen size bed(s)
Views: Courtyard View
Accessible room

Room

Superior room with 1 double bed

2 persons
24 m² / 258 sq ft

Bedding 1 x Queen size bed(s)
Views: Park view or Garden View

Room

Superior room with 2 single beds

2 persons
24 m² / 258 sq ft

Bedding 2 x Single bed(s)
Views: Garden View or Park view

Room

Standard room with 1 double bed and 1 single bed

3 persons
24 m² / 258 sq ft

Bedding 1 x Double bed(s) and 1 x Single sofa bed(s)
Views: Park view or Garden View or Courtyard View

Room

Superior room with king-size bed and balcony

2 persons
24 m² / 258 sq ft

Bedding 1 x King size bed(s)
Views: Garden View
Accessible room

Room

PRIVILEGE ROOM WITH 1 DOUBLE BED AND 1 SOFA

3 persons
24 m² / 258 sq ft

Bedding 1 x King size bed(s) and 1 x Single sofa bed(s)
Views: Garden View

Hotel location

Hotel Mercure Castres L'Occitan

201 Avenue Charles De Gaulle
81100 CASTRES
France

GPS:43.599602, 2.257524

+33 5 63 35 34 20

+33 5 63 35 70 32

CASTRES

Railway station

Access: 2 km / 1.24 mi 30 min walk / 10 min drive

Hotel services

Check-in from 12:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Pets welcome
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

L OCCITAN

L'OCCITAN offers seasonal French cuisine showcasing regional produce. The restaurant also has a lovely poolside terrace open in good weather.

Our guest reviews

Great

Oliver M. Couples - 9/21/2023 Confirmed reviews ALL

The whole team were friendly & helpful. Good English spoken. Nice clean room. Good dinner & prompt service. Also good breakfast selection. Easy check out process. Very helpful receptionist. All to be recommended. Well done!

Dear OLIVER M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Castres L'Occitan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

OK stay but some downsides

Richard Couples - 7/12/2023 Confirmed reviews ALL

3 night stay. Modern facilities and agreeable staff. Very small room and very little storage space for a 3 night stop. Miniscule toilet not much bigger than a broom cupboard. Excellent breakfasts. Safe parking. Would have visited restaurant more than once but closed on Friday night due to a private party hogging the whole facility- bad luck for hotel residents!

Dear BRIAN D., We very much appreciate your honnest comments regarding your stay at the Hôtel Mercure Castres L'Occitan. (Please see our answer on Tripadvisor comment you have made). Thank you again, Best regards.

Good stay but some blips

Brian D 7/12/2023 TripAdvisor review

Modern decor and comfortable room and bed, although the storage space in our room was tiny (not good for a 3 night stop as part of a 2 week holiday). The toilet was also housed in a cubicle not much bigger than a broom cupboard which might be a challenge for the larger figured person. Cleaning staff pleasant and efficient and room serviced promptly. Pleasant garden area to the side of the property and a decent size swimming pool which is adjacent to the terrace adjoining the restaurant. Relatively secure parking both at the front and the back which is good as the area in which the hotel is located is a bit run down in places. Handy location and just 15 minutes walk up to the centre of town, where there are lots of restaurants. Breakfasts up to the usual Accor/Novotel/Mercure standard and plenty of choice. Would have liked to have tried the attached L' Occitan restaurant more than once but we were told at quite short notice that the entire restaurant had been reserved for a private company function on our last night and we would either have to eat in town or we could have room service. We were on B&B terms so could not really object but nonetheless one expected better of the hotel and its attitude to its paying visitors. On the one night that we did visit, we had a good meal and the staff attentive.

Dear customer, We would like to thank you for your honnest and positive feedback after your stay in our hotel Mercure Castres Occitan. It has been a pleasure hosting you for few days in the Tarn region. We do take in consideration all the positive feedback and we are glad that you have liked the different services (catering, staff, pool, etc). We also do apologize you haven't been able to enjoy our restaurant on the last night and we do recognize that some of our rooms have little space for the bathroom. However, we would love to host you again on your next trip in the south of France and with excellent conditions, probably also with a bigger room? Best regards !

Perfect

Anonymous Couples - 6/23/2023 Confirmed reviews ALL

Reception were polite and very helpful

Dear RANALD B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Castres L'Occitan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good but nothing special.

Hc Business - 6/18/2023 Confirmed reviews ALL

I booked the hotel just a few days in advance and apparently it was fully booked, but they managed to arrange a room for me anyway - thanks! This time the room was very small and not the level of comfort that I usually get here. Maybe due to the high occupancy. Staff friendly. Breakfast very good.

Dear HERWIG C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Castres L'Occitan. It is always a pleasure to receive positive feedback. I will share your comments with our team. In fact, as you mentioned we were fully booked and couldn't find a more spacious room that the standard you had for your stay. The hotel is pretty full for all summer, so do not hesitate to book in advance or give us a call, we'll arrange this for you with pleasure !! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

In partnership with TripAdvisor

Web-users rating

Other web-users rate our hotel

90 reviews 7.8/10 Location
283 reviews 7.4/10 Room
447 reviews 9.7/10 Service
186 reviews 8.9/10 Food
146 reviews 9.6/10 Breakfast
79 reviews 8.3/10 Cleanliness
38 reviews 8.1/10 Value
27 reviews 8.8/10 Pool

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All our hotels in Castres

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.