Hotel Mercure Castres L'Occitan 4 stars

Customer review rating (ALL Rating) 4.7/5 801 reviews

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Description

ALLSAFE approved hotel

Hotel extras

Located in Castres, in the heart of the Golden Triangle formed by Albi, Toulouse and Carcassonne. Air-conditioned hotel with a private car park, meeting facilities, a fitness center, swimming pool, restaurant, bar and room service.

Our accommodation(s)

Hotel location

Hotel Mercure Castres L'Occitan

201 Avenue Charles De Gaulle
81100 CASTRES
France

GPS:43.599602, 2.257524

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

L OCCITAN

L'OCCITAN offers seasonal French cuisine showcasing regional produce. The restaurant also has a lovely poolside terrace open in good weather.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  801 reviews

TripAdvisor Rating  4.5/5  401 reviews

Certificate of excellence 2022

Great

Customer review rating 5.0/5

Oliver M. Couples - Confirmed reviews ALL

The whole team were friendly & helpful. Good English spoken. Nice clean room. Good dinner & prompt service. Also good breakfast selection. Easy check out process. Very helpful receptionist. All to be recommended. Well done!

Dear OLIVER M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Castres L'Occitan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

OK stay but some downsides

Customer review rating 3.5/5

Richard Couples - Confirmed reviews ALL

3 night stay. Modern facilities and agreeable staff. Very small room and very little storage space for a 3 night stop. Miniscule toilet not much bigger than a broom cupboard. Excellent breakfasts. Safe parking. Would have visited restaurant more than once but closed on Friday night due to a private party hogging the whole facility- bad luck for hotel residents!

Dear BRIAN D., We very much appreciate your honnest comments regarding your stay at the Hôtel Mercure Castres L'Occitan. (Please see our answer on Tripadvisor comment you have made). Thank you again, Best regards.

Good stay but some blips

TripAdvisor rating 4.0/5

Brian D TripAdvisor review

Modern decor and comfortable room and bed, although the storage space in our room was tiny (not good for a 3 night stop as part of a 2 week holiday). The toilet was also housed in a cubicle not much bigger than a broom cupboard which might be a challenge for the larger figured person. Cleaning staff pleasant and efficient and room serviced promptly. Pleasant garden area to the side of the property and a decent size swimming pool which is adjacent to the terrace adjoining the restaurant. Relatively secure parking both at the front and the back which is good as the area in which the hotel is located is a bit run down in places. Handy location and just 15 minutes walk up to the centre of town, where there are lots of restaurants. Breakfasts up to the usual Accor/Novotel/Mercure standard and plenty of choice. Would have liked to have tried the attached L' Occitan restaurant more than once but we were told at quite short notice that the entire restaurant had been reserved for a private company function on our last night and we would either have to eat in town or we could have room service. We were on B&B terms so could not really object but nonetheless one expected better of the hotel and its attitude to its paying visitors. On the one night that we did visit, we had a good meal and the staff attentive.

Dear customer, We would like to thank you for your honnest and positive feedback after your stay in our hotel Mercure Castres Occitan. It has been a pleasure hosting you for few days in the Tarn region. We do take in consideration all the positive feedback and we are glad that you have liked the different services (catering, staff, pool, etc). We also do apologize you haven't been able to enjoy our restaurant on the last night and we do recognize that some of our rooms have little space for the bathroom. However, we would love to host you again on your next trip in the south of France and with excellent conditions, probably also with a bigger room? Best regards !

Perfect

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Reception were polite and very helpful

Dear RANALD B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Castres L'Occitan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good but nothing special.

Customer review rating 4.0/5

Hc Business - Confirmed reviews ALL

I booked the hotel just a few days in advance and apparently it was fully booked, but they managed to arrange a room for me anyway - thanks! This time the room was very small and not the level of comfort that I usually get here. Maybe due to the high occupancy. Staff friendly. Breakfast very good.

Dear HERWIG C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Castres L'Occitan. It is always a pleasure to receive positive feedback. I will share your comments with our team. In fact, as you mentioned we were fully booked and couldn't find a more spacious room that the standard you had for your stay. The hotel is pretty full for all summer, so do not hesitate to book in advance or give us a call, we'll arrange this for you with pleasure !! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 90 reviews 7.8/10 Location
  • 283 reviews 7.4/10 Room
  • 447 reviews 9.7/10 Service
  • 186 reviews 8.9/10 Food
  • 146 reviews 9.6/10 Breakfast
  • 79 reviews 8.3/10 Cleanliness
  • 38 reviews 8.1/10 Value
  • 27 reviews 8.8/10 Pool

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