Hotel Mercure Castres L'Occitan

Hotel Mercure Castres L'Occitan 4 stars

Customer review rating (ALL Rating) 4.7/5 843 reviews

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Hotel extras

Located in Castres, in the heart of the Golden Triangle formed by Albi, Toulouse and Carcassonne. Air-conditioned hotel with a private car park, meeting facilities, a fitness center, swimming pool, restaurant, bar and room service.

ALLSAFE approved hotel

Hotel location

Hotel Mercure Castres L'Occitan

201 Avenue Charles De Gaulle
81100 CASTRES
France

GPS:43.599602, 2.257524

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

L OCCITAN

L'OCCITAN offers seasonal French cuisine showcasing regional produce. The restaurant also has a lovely poolside terrace open in good weather.

Our accommodation(s)

Recently renovated, air-conditioned rooms with satellite HD TV, a safe, Internet, mini fridge and tea and coffee making facilities. Bathrooms are fitted with a bathtub or shower and a hair dryer.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  843 reviews

TripAdvisor Rating  4.5/5  390 reviews

Less than satisfactory experience

Customer review rating 2.0/5

Hazel S. Families - Confirmed reviews ALL

The rooms were small, and one reeked of smoke. This was quickly remedied by the duty manager, but it was impossible to regulate the temperature in either room. Apparently the management control this, unless you request to do this yourself. Despite making the request, the overnight temperature remained at 26 degrees, making it very uncomfortable. The second day, we managed to be moved to rooms where the self regulation of temperature was possible. We dined in the hotel the first night of our stay, and the starter for one guest ( a cold starter), arrived at the same time as the hot main courses. The main course for the third guest did not arrive until after the other mains had been finished and cleared. We complained, to no avail. Overall, not a great experience.

Dear HAZEL S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Castres L'Occitan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We do apologize about the room smell inconvienence at your arrival and the high temperature in the room as well. We do also take in consideration your feedback about the service at the restaurant and we will see with them what happenned. We would like to thank you for your honest comments, this will enable us to improve our services. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located, good stay, very kind personal, so wide and good breakfast with local products, good meal at restaurant

Customer review rating 5.0/5

Marc Solo - Confirmed reviews ALL

Well located, good stay, very kind personal, so wide and good breakfast with local products, good meal at restaurant

Dear Marc P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Castres L'Occitan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

I had a great stay

Customer review rating 5.0/5

Lindsay Solo - Confirmed reviews ALL

I spent 5 nights at the Hotel Mercure in Castres. I used all the facilities: parking, gym, pool, breakfast, lunch and dinner.....all excellent. The staff were the best part of the hotel, smiling and attentive at all times. I had a migraine on a Sunday and the staff member on duty managed to find- and direct me to -a pharmacy that was open.........a BIG thank you to him.

Dear LINDSAY L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Castres L'Occitan. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Useful hotel but with some limitations

Customer review rating 4.0/5

Judith Couples - Confirmed reviews ALL

The rooms are small, and the layout shows rather too much style over practicality. Wardrobe impractically placed when 2 people are in the room, only one chair with a back, poor layout of wardrobe inside space, with insufficient no of selves at a practical height. A difficult room to move around in which lacked stroage space for a longer stay for wo peole. The usual lack of towel hanging bars or hooks, and the toilet door leading off from an already small shower room was unhelpful - why bother with a door at all? Staff were friendly, again with some limitations. Disappointed to find the hotel restaurant closed for part the nest part of the weekend in what was a main holiday period.

Dear JUDITH C., We appreciate your comments regarding your stay at the Hôtel Mercure Castres L'Occitan. We do take in consideration all those feedbacks : some things can be improved for our services and other as mentionned are designed rooms that can't be really change. New refurbishments are planned on some rooms over the next years so we well taking in consideration your comments. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely,

Good stay

Customer review rating 4.0/5

Julien Couples - Confirmed reviews ALL

Clean hotel. Very good beds.

Dear JULIEN L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Castres L'Occitan. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 99 reviews 7.7/10 Location
  • 301 reviews 7.9/10 Room
  • 452 reviews 9.8/10 Service
  • 196 reviews 9.1/10 Food
  • 135 reviews 9.3/10 Breakfast
  • 97 reviews 8.2/10 Cleanliness
  • 5 reviews 10/10 Wellness Area

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