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Hotel Mercure Castres L'Occitan 4 stars

Customer review rating 4.6/5 564 reviews
Hotel Mercure Castres L'Occitan
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Hotel extras

Located in Castres, in the heart of the Golden Triangle formed by Albi, Toulouse and Carcassonne. Air-conditioned hotel with a private car park, meeting facilities, a fitness center, swimming pool, restaurant, bar and room service.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel Mercure Castres L'Occitan

201 Avenue Charles De Gaulle
81100
castres
france

Tel: +33563353420

Fax: (+33)563357032

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    CASTRES MAZAMET At 5km / 3 miles

  • By train

    CASTRES At 2km / 1 miles

GPS :43.599602, 2.257524

Our accommodations

Recently renovated, air-conditioned rooms with satellite HD TV, a safe, Internet, mini fridge and tea and coffee making facilities. Bathrooms are fitted with a bathtub or shower and a hair dryer.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 17m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Superior room with 1 double bed

  • Max. number of persons: 2
  • Area: From 24m²
  • Views: Park view, Garden side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Superior room with 2 single beds

  • Max. number of persons: 2
  • Area: From 24m²
  • Views: Garden side, Park view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Standard room with 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 24m²
  • Views: Garden side, Park view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Superior room with 1 king size bed

  • Max. number of persons: 2
  • Area: From 24m²

Superior room with 2 single beds, garden side

  • Max. number of persons: 2
  • Area: From 24m²

Superior room with 1 king size bed and 1 sofa

  • Max. number of persons: 3
  • Area: From 24m²

Our restaurants and bars

L OCCITAN

Type of cuisine: French

L'OCCITAN offers seasonal French cuisine showcasing regional produce. The restaurant also has a lovely poolside terrace open in good weather.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR DE L OCCITAN

Photo non contractuelle / Strictly non binding

Come and unwind in the L'OCCITAN lounge with a drink or cocktail of your choice. Enjoy the calming setting and relax with family, friends or colleagues.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 110 m²

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Hotel Mercure Castres L'Occitan

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

564 reviews

Excellent stay

Customer review rating 4.6/5

Fabien E. Solo - 19/03/2020 Confirmed reviews ALL

I have originally booked at ibis which was under construction and accor group surclassed me in this establishment for no additional price

excellent

Customer review rating 4.6/5

B. Solo - 28/10/2019 Confirmed reviews ALL

perfect stay , nice and elegant room

Dear Mr B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Castres L'Occitan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Overnight stopover returning from South of France

Customer review rating 4.6/5

Stephen M. Couples - 29/09/2019 Confirmed reviews ALL

Very good standard of accommodation in a very well appointed room. Request for room requirements catered for at short notice. It was very comfortable and relaxing after a long day's traveling- particularly to sit on our own private balcony, looking out over the pool. A very good start to our onward journey with fresh coffee available in the room. Perfect.

Dear STEPHEN M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Castres L'Occitan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice hotel, very nice staff

Customer review rating 4.6/5

Martin K. Couples - 26/09/2019 Confirmed reviews ALL

A most pleasant experience from check in to departure, the lady who checked us in was very friendly and helpful, as Accor gold she gave us a nice quiet room with a balcony , a welcome note and some macaroons and brownies were in the room, my wife really liked them. I recommend this Mercure, definitely a good one

Dear Mr k., We very much appreciate your comments regarding your stay at the Hôtel Mercure Castres L'Occitan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A welcoming hotel

Customer review rating 4.6/5

C P. Couples - 16/08/2019 Confirmed reviews ALL

Warm welcome from staff. Comfortable room. Convenient location for walking into Castres. Good quality food - breakfast and evening meal.

Dear IWAN P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Castres L'Occitan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A very good two days in a comfortable and welcoming hotel.

Customer review rating 4.6/5

Peter S. Friends - 30/07/2019 Confirmed reviews ALL

We were a group of 29 people, and we were made very welcome.

Dear Mr S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Castres L'Occitan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice hôtel

Customer review rating 4.6/5

Anonymous Families - 24/07/2019 Confirmed reviews ALL

From the check in to the last day everything was perfect, I would only say that unfortunately Laure at reception was not as flexible as one should be . Laure wanted to charge me for checking out at 1pm instead of 12pm even though I am a silver member. And her approach was a bit arrogant. But everybody else was amazing.

Madame B, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Castres L'Occitan. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Nous avions en effet facturé la prestation du late check out que vous avez demandé le matin même de votre départ, et avions précisé que nous pouvions accéder à votre demande uniquement jusqu'à 13h, l'hôtel étant complet ce soir là. Lors de votre passage à la réception, vous avez fait part de votre statut Silver et avons donc annulé cette facturation. Nous n'avions effectivement pas l'information indiquant que le late check out ne devait pas être facturé avec votre carte, nous vous prions donc de nous en excuser. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame en l’expression de nos sentiments les meilleurs.

Just the job

Customer review rating 4.6/5

Chris Couples - 17/07/2019 Confirmed reviews ALL

Every aspect was absolutely perfect thank you for looking after us.

Dear CHRIS M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Castres L'Occitan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent service

Customer review rating 4.6/5

Nick Couples - 07/07/2019 Confirmed reviews ALL

Excellent service provided especially by the young receptionist. I think she was called Melissa.

Dear NICK R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Castres L'Occitan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A maitre d’ in the restaurant that knows his job 100%

Customer review rating 4.6/5

Alexandra Couples - 23/06/2019 Confirmed reviews ALL

Nice refurbished hotel just outside centre of Castres. Clean and comfortable room. Staff is friendly, but fore all, the restaurant manager is an excellent host. A reel professional. Chapeau!

Dear XANDRA, We very much appreciate your comments regarding your stay at the Hôtel Mercure Castres L'Occitan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very adequate

Customer review rating 4.6/5

Mary Friends - 11/05/2019 Confirmed reviews ALL

All went well

Dear Mr and Mrs B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Castres L'Occitan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.6/5

Anonymous Friends - 21/01/2019 Confirmed reviews ALL

Very enjoyable

Great hotel

Customer review rating 4.6/5

Lyn M. Couples - 21/01/2019 Confirmed reviews ALL

Nice, clean rooms. Really helpful staff.

Lovely staff and breakfast but we were in a room that was below the standard of the other rooms

Customer review rating 4.6/5

Victoria M. Couples - 21/01/2019 Confirmed reviews ALL

I was a little bit disappointed as I had booked a birthday weekend for my partner and I and the rooms looked lovely online and also I saw inside on me other rooms in the hotel and they were a lot better standard than my room 233. It was old and outdated and also at the far back of the hotel. I had also phoned and said it was a special weekend but even then got the worst room in the hotel

Dear Mrs m., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Castres L'Occitan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We understand the room you were given did not match your expectations and we are sorry for that but our hotel was fully booked on the dates you were staying, therefore we did not have one of the newest rooms available. In room 233 despite the decoration that can seem to you a bit outdated, the comfort is equal in all of of our rooms . We hope you enjoyed your stay with us though, our team gives a lot of importance in welcoming our guests and make them feel "Welcome" or better said "bienvenu". At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

sympa

Customer review rating 4.6/5

P. Business - 05/12/2018 Confirmed reviews ALL

super restaurant

Very friendly people

Customer review rating 4.6/5

Peter O. Couples - 04/11/2018 Confirmed reviews ALL

good

Mrs

Customer review rating 4.6/5

Anonymous Solo - 27/10/2018 Confirmed reviews ALL

All good

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