Name: Hotel Mercure Castres L'Occitan
Address: CASTRES, 81100, FRANCE
Telephone: (+33)563353420

As of August 9, 2021 the health pass is mandatory to benefit fully from our amenities. We have an ALLSAFE certification, developed and approved by Bureau Veritas, guaranteeing compliance with cleanliness and prevention standards. Chef Xavier and team prepare freshly homemade dishes in room service or to take away, and we also have 2 free car parks. More information: 24/7 reception desk or call 0563353420.

Hotel Mercure Castres L'Occitan 4 stars

Customer review rating (ALL Rating) 4.7/5 843 reviews

See on a map

Description

Hotel Mercure Castres L'Occitan

Hotel for travellers looking for local and authentic experiences

Mercure Castres L'Occitan boasts 62 unique modern rooms with air conditioning, offering enhanced comfort. Most rooms overlook the tree-lined park of the hotel. Relax on the terrace, take advantage of the fitness room and wellness center or the heated swim ming pool in good weather. The L'Occitan restaurant serves refined cuisine using fresh seasonal produce. Enjoy the warm and friendly atmosphere in the lounge areas and bar.

Located in Castres, in the heart of the vast region of Occitanie, the Mercure Castres L'Occitan is set in a charming, quiet town - the perfect base from which to explore Tarn, Albi, Carcassonne, Toulouse and all that this bountiful region has to offer.

Hotel extras

Located in Castres, in the heart of the Golden Triangle formed by Albi, Toulouse and Carcassonne. Air-conditioned hotel with a private car park, meeting facilities, a fitness center, swimming pool, restaurant, bar and room service.

ALLSAFE approved hotel

Hotel location

Hotel Mercure Castres L'Occitan

201 Avenue Charles De Gaulle
81100 CASTRES
France

GPS:43.599602, 2.257524

Telephone +33 5 63 35 34 20

+33 5 63 35 70 32

CASTRES

Railway station

2 km / 1.24 mi 30 min walk / 10 min drive

CASTRES MAZAMET

Int. airport 1 - full name

5 km / 3.11 mi 10 min drive

DCM

Int. airport 1 - IATA code

5 km / 3.11 mi 10 min drive

Hotel services

Check-in from 12:00 PM - Check out up to 12:00 PM

In summary

On site

Swimming pool
Car park
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

L OCCITAN

L'OCCITAN offers seasonal French cuisine showcasing regional produce. The restaurant also has a lovely poolside terrace open in good weather.

Our accommodation(s)

Recently renovated, air-conditioned rooms with satellite HD TV, a safe, Internet, mini fridge and tea and coffee making facilities. Bathrooms are fitted with a bathtub or shower and a hair dryer.

Room

Classic Room with 1 double bed

Accessible room

Max. number of persons: 2
Area: From 17 m² / 182 sq ft
Views: Courtyard View

Wireless internet in your room
Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities(...)

Room

Superior room with 1 double bed

Accessible room

Max. number of persons: 2
Area: From 24 m² / 258 sq ft
Views: Park view or Garden View

Wireless internet in your room
Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities(...)

Room

Superior room with 2 single beds

Max. number of persons: 2
Area: From 24 m² / 258 sq ft
Views: Garden View or Park view

Wireless internet in your room
Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities(...)

Room

Standard room with 1 double bed and 1 single bed

Max. number of persons: 3
Area: From 24 m² / 258 sq ft
Views: Park view or Garden View or Courtyard View

Wireless internet in your room
Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities(...)

Room

Superior room with king-size bed and balcony

Max. number of persons: 2
Area: From 24 m² / 258 sq ft
Views: Garden View

Business Desk

Room

PRIVILEGE ROOM WITH 1 DOUBLE BED

Max. number of persons: 2
Area: From 24 m² / 258 sq ft
Views: Park view or Garden View
Most of the accommodation: Balcony or Terrace

Wireless internet in your room
Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities(...)

Room

PRIVILEGE ROOM WITH 2 BEDS

Max. number of persons: 2
Area: From 24 m² / 258 sq ft

Wireless internet in your room
Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities(...)

Room

PRIVILEGE ROOM WITH 1 DOUBLE BED AND 1 SOFA

Max. number of persons: 3
Area: From 24 m² / 258 sq ft
Views: Garden View

Wireless internet in your room
Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities(...)

Our guest reviews

Less than satisfactory experience

Hazel S. Families - 8/28/2022 Confirmed reviews ALL

The rooms were small, and one reeked of smoke. This was quickly remedied by the duty manager, but it was impossible to regulate the temperature in either room. Apparently the management control this, unless you request to do this yourself. Despite making the request, the overnight temperature remained at 26 degrees, making it very uncomfortable. The second day, we managed to be moved to rooms where the self regulation of temperature was possible. We dined in the hotel the first night of our stay, and the starter for one guest ( a cold starter), arrived at the same time as the hot main courses. The main course for the third guest did not arrive until after the other mains had been finished and cleared. We complained, to no avail. Overall, not a great experience.

Dear HAZEL S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Castres L'Occitan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We do apologize about the room smell inconvienence at your arrival and the high temperature in the room as well. We do also take in consideration your feedback about the service at the restaurant and we will see with them what happenned. We would like to thank you for your honest comments, this will enable us to improve our services. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located, good stay, very kind personal, so wide and good breakfast with local products, good meal at restaurant

Marc Solo - 8/22/2022 Confirmed reviews ALL

Well located, good stay, very kind personal, so wide and good breakfast with local products, good meal at restaurant

Dear Marc P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Castres L'Occitan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

I had a great stay

Lindsay Solo - 8/19/2022 Confirmed reviews ALL

I spent 5 nights at the Hotel Mercure in Castres. I used all the facilities: parking, gym, pool, breakfast, lunch and dinner.....all excellent. The staff were the best part of the hotel, smiling and attentive at all times. I had a migraine on a Sunday and the staff member on duty managed to find- and direct me to -a pharmacy that was open.........a BIG thank you to him.

Dear LINDSAY L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Castres L'Occitan. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Useful hotel but with some limitations

Judith Couples - 8/3/2022 Confirmed reviews ALL

The rooms are small, and the layout shows rather too much style over practicality. Wardrobe impractically placed when 2 people are in the room, only one chair with a back, poor layout of wardrobe inside space, with insufficient no of selves at a practical height. A difficult room to move around in which lacked stroage space for a longer stay for wo peole. The usual lack of towel hanging bars or hooks, and the toilet door leading off from an already small shower room was unhelpful - why bother with a door at all? Staff were friendly, again with some limitations. Disappointed to find the hotel restaurant closed for part the nest part of the weekend in what was a main holiday period.

Dear JUDITH C., We appreciate your comments regarding your stay at the Hôtel Mercure Castres L'Occitan. We do take in consideration all those feedbacks : some things can be improved for our services and other as mentionned are designed rooms that can't be really change. New refurbishments are planned on some rooms over the next years so we well taking in consideration your comments. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely,

Good stay

Julien Couples - 7/30/2022 Confirmed reviews ALL

Clean hotel. Very good beds.

Dear JULIEN L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Castres L'Occitan. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

In partnership with TripAdvisor

Web-users rating

Other web-users rate our hotel

99 reviews 7.7/10 Location
301 reviews 7.9/10 Room
452 reviews 9.8/10 Service
196 reviews 9.1/10 Food
135 reviews 9.3/10 Breakfast
97 reviews 8.2/10 Cleanliness
5 reviews 10/10 Wellness Area

Our other establishments nearby

ibis Styles Castres

3 stars

At 1.398 km

See the hotel

greet Hotel Castres-Saïx

At 6.958 km

See the hotel

ibis Albi

3 stars

At 37.1 km

See the hotel

ibis budget Albi Centre

2 stars

At 37.107 km

See the hotel

All our hotels in CASTRES