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Hotel Mercure Castres L'Occitan 4 stars

Customer review rating 4.6/5 922 reviews

ALLSAFE approved hotel

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Hotel Mercure Castres L'Occitan
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+ 20 Services

Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 3 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel Mercure Castres L'Occitan

201 Avenue Charles De Gaulle
81100 castres
france

Tel: +33563353420

Fax: (+33)563357032

Check-in from 12h00

Check out up to 12h00

  • LIGNE 10 CASTRES-HOPITAL-MAZAMET :  10 DE GAULLE

  • By plane

    CASTRES MAZAMET At 5km / 3 miles

  • By train

    CASTRES At 2km / 1 miles

GPS :43.599602, 2.257524

Our accommodation(s)

Recently renovated, air-conditioned rooms with satellite HD TV, a safe, Internet, mini fridge and tea and coffee making facilities. Bathrooms are fitted with a bathtub or shower and a hair dryer.

Classic Room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Views: Courtyard View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Views: Park view, Garden View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room with 2 single beds

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Views: Garden View, Park view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard room with 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Views: Park view, Garden View, Courtyard View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

PRIVILEGE ROOM WITH 1 DOUBLE BED

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Views: Park view, Garden View *
  • Most of the accommodation: BALCONY, TERRACE *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

PRIVILEGE ROOM WITH 2 BEDS

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

PRIVILEGE ROOM WITH 1 DOUBLE BED AND 1 SOFA

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Views: Garden View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

L OCCITAN

Type of cuisine: French

L'OCCITAN offers seasonal French cuisine showcasing regional produce. The restaurant also has a lovely poolside terrace open in good weather.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday Closed
  • Sunday Closed
Lunch

BAR DE L OCCITAN

Come and unwind in the L'OCCITAN lounge with a drink or cocktail of your choice. Enjoy the calming setting and relax with family, friends or colleagues.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Lunch

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 110

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Hotel Mercure Castres L'Occitan

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

922 reviews

Well located, perfect cleanings and hygiene and adorable restaurant.

Customer review rating 5.0/5

Enea Business - 09/09/2020 Confirmed reviews ALL

Really enjoy the time I pass on Mercury hotels, amazing service provided by the staff of the hotel.

Dear ENEA T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Castres L'Occitan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent - very clean, comfortable and friendly

Customer review rating 5.0/5

David H. Couples - 05/09/2020 Confirmed reviews ALL

Perfectly situated for a walk in to Castres centre Easy to find and free Car Parking Per the title of this review, the Mercure Castres is very clean, very comfortable and the staff very friendly and helpful We only stayed the one night unfortunately but we will return !

Dear DAVID H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Castres L'Occitan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent stay

Customer review rating 5.0/5

Fabien E. Solo - 19/03/2020 Confirmed reviews ALL

I have originally booked at ibis which was under construction and accor group surclassed me in this establishment for no additional price

Dear FABIEN e., We very much appreciate your comments regarding your stay at the Hôtel Mercure Castres L'Occitan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

excellent

Customer review rating 4.5/5

B. Solo - 28/10/2019 Confirmed reviews ALL

perfect stay , nice and elegant room

Dear Mr B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Castres L'Occitan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Overnight stopover returning from South of France

Customer review rating 5.0/5

Stephen M. Couples - 29/09/2019 Confirmed reviews ALL

Very good standard of accommodation in a very well appointed room. Request for room requirements catered for at short notice. It was very comfortable and relaxing after a long day's traveling- particularly to sit on our own private balcony, looking out over the pool. A very good start to our onward journey with fresh coffee available in the room. Perfect.

Dear STEPHEN M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Castres L'Occitan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice hotel, very nice staff

Customer review rating 5.0/5

Martin K. Couples - 26/09/2019 Confirmed reviews ALL

A most pleasant experience from check in to departure, the lady who checked us in was very friendly and helpful, as Accor gold she gave us a nice quiet room with a balcony , a welcome note and some macaroons and brownies were in the room, my wife really liked them. I recommend this Mercure, definitely a good one

Dear Mr k., We very much appreciate your comments regarding your stay at the Hôtel Mercure Castres L'Occitan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A welcoming hotel

Customer review rating 4.5/5

C P. Couples - 16/08/2019 Confirmed reviews ALL

Warm welcome from staff. Comfortable room. Convenient location for walking into Castres. Good quality food - breakfast and evening meal.

Dear IWAN P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Castres L'Occitan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A very good two days in a comfortable and welcoming hotel.

Customer review rating 4.5/5

Peter S. Friends - 30/07/2019 Confirmed reviews ALL

We were a group of 29 people, and we were made very welcome.

Dear Mr S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Castres L'Occitan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice hôtel

Customer review rating 4.0/5

Anonymous Families - 24/07/2019 Confirmed reviews ALL

From the check in to the last day everything was perfect, I would only say that unfortunately Laure at reception was not as flexible as one should be . Laure wanted to charge me for checking out at 1pm instead of 12pm even though I am a silver member. And her approach was a bit arrogant. But everybody else was amazing.

Madame B, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Castres L'Occitan. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Nous avions en effet facturé la prestation du late check out que vous avez demandé le matin même de votre départ, et avions précisé que nous pouvions accéder à votre demande uniquement jusqu'à 13h, l'hôtel étant complet ce soir là. Lors de votre passage à la réception, vous avez fait part de votre statut Silver et avons donc annulé cette facturation. Nous n'avions effectivement pas l'information indiquant que le late check out ne devait pas être facturé avec votre carte, nous vous prions donc de nous en excuser. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame en l’expression de nos sentiments les meilleurs.

Just the job

Customer review rating 5.0/5

Chris Couples - 17/07/2019 Confirmed reviews ALL

Every aspect was absolutely perfect thank you for looking after us.

Dear CHRIS M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Castres L'Occitan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent service

Customer review rating 5.0/5

Nick Couples - 07/07/2019 Confirmed reviews ALL

Excellent service provided especially by the young receptionist. I think she was called Melissa.

Dear NICK R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Castres L'Occitan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A maitre d’ in the restaurant that knows his job 100%

Customer review rating 4.5/5

Alexandra Couples - 23/06/2019 Confirmed reviews ALL

Nice refurbished hotel just outside centre of Castres. Clean and comfortable room. Staff is friendly, but fore all, the restaurant manager is an excellent host. A reel professional. Chapeau!

Dear XANDRA, We very much appreciate your comments regarding your stay at the Hôtel Mercure Castres L'Occitan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Our most recent 20 reviews

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