Mercure Albi Bastides Hotel 4 stars

TripAdvisor rating 4.0/5 963 reviews
Mercure Albi Bastides Hotel
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Hotel extras

  • AN IDEAL LOCATION

  • LOCAL FOOD

  • BUILDING CLASSIFIED AS A HISTORIC MONUMENT

  • FREE CAR PARK

  • PANORAMIC VIEW OVER THE EPISCOPAL CITY OF ALBI

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • Air conditioned
  • TOULOUSE BLAGNACPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Babysitting on request
  • Golf
  • Tennis
  • Boat excursions (Nearby)
  • Other sports activities
Business services
  • 3 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Albi Bastides Hotel

41 bis rue Porta
81000
albi
france

Tel: +33563476666

Fax: (+33)5/63461840

Contact email

Check-in from 12h00

Check out up to 12h00

  • VEYBIERES CANTEPAU :   UN CANTEPEAU

  • By plane

    TOULOUSE BLAGNAC At 80km / 50 miles - Shuttle paying

  • By helicopter

    LE SEQUESTRE At 3km / 1.88 miles

  • By train

    ALBI MADELEINE At 1km / 0.63 miles

  • By train

    ALBI VILLE At 2km / 1.25 miles

GPS :43.932802, 2.146379

Our accommodations

Choose either a Standard Room or a room overlooking the episcopal city, both offering the same level of comfort.

Classic Room - 1 double bed

  • Max. number of persons: 1
  • Area: From 15
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Classic Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 16
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior Room on the river side - 1 double bed

  • Max. number of persons: 2
  • Area: From 20
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege Room on the river side - 1 double bed

  • Max. number of persons: 2
  • Area: From 22
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Classic Room - twin beds

  • Max. number of persons: 2
  • Area: From 18
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior Room on the river side - twin beds

  • Max. number of persons: 2
  • Area: From 18
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Our restaurants and bars

LA VERMICELLERIE

Type of cuisine: Regional

Photo non contractuelle / Strictly non binding

Restaurant enjoys a panoramic view across the old town, with service on the river-view terrace during the summer

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE MOULIN

Photo non contractuelle / Strictly non binding

Come and enjoy a moment of relaxation as you sip a drink or try our house cocktail, "le vent d'autant". Make the most of our balcony access and make your stay a memorable one.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 45

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Mercure Albi Bastides Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,512 reviews

tripadvisor

TripAdvisor Rating 4.0/5

963 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Albi Bastides

TripAdvisor rating 4.0/5

ehkelly312 Couples - 29/10/2019 TripAdvisor review

Good place! All staff were pleasant and helpful. The river view was worthwhile - pleased that we asked for that. The hotel is an interesting conversion of a former water mill and some of the character of the old building has been retained.

Good location; everything else ok but nothing special

Customer review rating 4.4/5

Damian M. Solo - 27/10/2019 Confirmed reviews ALL

I knew the location was good in advance. Front desk a bit overly laid back but ok. Dealt with 10pm fire alarm communication quite poorly. Breakfast and breakfast staff good. Rooms and hotel environment all feels like it needs a good refurbishment and modernisation. Bar area not very inspiring. Not one of the better Mercure hotels teally

Good Base to Visit Le Puy

TripAdvisor rating 4.0/5

George M Couples - 27/10/2019 TripAdvisor review

This hotel was comfortable and welcoming. It has its own underground parking which is not easy to find if you do not know the town; we had to find a nearby parking space and then go to the hotel to get directions. It would be helpful to provide guests arriving by road with the details in advance. Apart from that, we liked the hotel - it is near the main sites and restaurants, and serves a good breakfast, included in the price.

Very pleasant.

Customer review rating 4.4/5

Ehk Couples - 26/10/2019 Confirmed reviews ALL

Very satisfactory.

Dear ERIC K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Albi Bastides. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas GOURREAU Front office manager

Great stay.

Customer review rating 4.4/5

Fran A. C. Families - 18/10/2019 Confirmed reviews ALL

Excellent service and room.

Wonderful location

TripAdvisor rating 4.0/5

Stephen H Couples - 16/10/2019 TripAdvisor review

The hotel is situated by the river Tarn, opposite the cathedral. There is a magnificent view from the hotel restaurant and garden. The staff are very friendly, the breakfast is plentiful but the rooms are on the small side, though they are clean and well-equipped. We had a very pleasant stay here and the hotel is a good base to explore the area.

Comfortable and welcoming

TripAdvisor rating 4.0/5

LizzyCR Solo travel - 12/10/2019 TripAdvisor review

Staff are excellent - friendly and helpful. Breakfast is very good indeed - almost everything you could think of to eat at breakfast time. Room is as you would expect - comfortable and anonymous and shower room good. Only thing missing is anywhere to put the contents of your suitcase - hanging space only, shelves entirely occupied by extra pillows and blankets.

Always a nice little hotel

Customer review rating 4.4/5

Phillip Business - 11/10/2019 Confirmed reviews ALL

Stayed many time. Always satisfied.

Pleasant and enjoyable stay.

Customer review rating 4.4/5

Om0 Couples - 09/10/2019 Confirmed reviews ALL

Friendly and welcoming reception staff, lovely breakfast staff with a respectable breakfast selection. The room was small but comfortable but not luxurious and the bathroom was also small. the lift was slow and the hallways had a musty smell. Although the Dinner menu was limited it was well presented by friendly and efficient staff and tested good. Overall an enjoyable stay unfortunately I would not say it was value for money.

A sleeping room like a smoking room

TripAdvisor rating 4.0/5

524pascalw Business - 07/10/2019 TripAdvisor review

I'm used to stay in that hotel and this time, when enterring in the room, I've ot the feeling that I was enterring in a smoking room, it was really disgusting. Back to front desk, the employee told me that she tried to sanitize the room with an equipment and had the feeling that it was good so she stopped the "treatment" and gave me that room. After I claimed, they gave me another room, a smallest one from another category and the day after, they found a solution to provide me the category I've booked. How is it possible to give such disgusting room to a customer? And more, a loyal customer? The only positive I remember about that stay is the breakfast and that very nice person taking care of Customers, same as usual.

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Albi Bastides. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Fine

Customer review rating 4.4/5

Anonymous Couples - 03/10/2019 Confirmed reviews ALL

We arrived on spec and had a small double room arranged for one person so we had to ask twice for extra towels and toilet paper. Breakfast was very good, The hotel was quiet and we had parking. The location is excellent, but I'm not sure why the hotel has 4 stars.

Good reception

Customer review rating 4.4/5

Simon H. Friends - 28/09/2019 Confirmed reviews ALL

We arrived on motorcycles and were given a good reception with help on secure parking.

great people, great location, nice rooms

Customer review rating 4.4/5

Anonymous Couples - 26/09/2019 Confirmed reviews ALL

ALl good

WAs the best place we stayed at during our trip to France!

Customer review rating 4.4/5

Normandie L. Friends - 25/09/2019 Confirmed reviews ALL

Best ever: view, WiFi, service! Fantastic! Getting there with GPS was not easy!

My hotel stay at the Hotel Mercure Albi Bastides.

Customer review rating 4.4/5

Kevin C. Couples - 23/09/2019 Confirmed reviews ALL

Never having been to Albi before, my satnav took me exactly to the road off which was the Mercure Hotel. Unfortunately, there are no signs to tell you that you have arrived and should turn off that road into the carpark. It was by chance that I glanced sideways as I was about to pass the turning and so had to reverse, to the consternation of drivers behind me! I was relieved to have arrived! My room was well designed and comfortable. The hotel is well positioned for Albi and of a very good standard. I had booked an evening meal, which fortunately was to be outside overlooking the weir. The service was acceptable for the start of the meal, which was in daylight. There only seemed to be two waitresses, and inside the restaurant were several scores of ladies dining as a group. Far too many for the staff to cope with. The result from my perspective was that I had to wait far too long to order my sweet, and when I was finally able, I was told that it had now been sold out. I therefore had to forego sweet. Breakfast was a similar experience. There was a huge number of people trying to avail themselves of coffee, and far too little facilities to cope. I found the whole experience too noisy, stressful and unsettling.

Value for money

Customer review rating 4.4/5

Richard Couples - 03/09/2019 Confirmed reviews ALL

We have stayed in Accor Hots before and got the app. We wanted to stay in Albi for one night and went into the app to see how much it cost. It was incredibly cheap and it's situation was perfect. When we were walking to the rooui joked that we would have a river view, thinking for the price that would be impossible. We did have a river view and a fantastic stay with friendly staff

Dear M. B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thomas GOURREAU Front office manager

Perfect

Customer review rating 4.4/5

Anonymous Couples - 31/08/2019 Confirmed reviews ALL

From check in to check out the details the experience was excellent. Staff so very helpful. Room was everything that was needed. Hotel in an excellent location with parking.

Our stay was very comfortable.

Customer review rating 4.4/5

Anonymous Couples - 28/08/2019 Confirmed reviews ALL

The location was beautiful. The Hotel was very nice and the room was very comfortable.

Satisfactory

Customer review rating 4.4/5

Eric Couples - 26/08/2019 Confirmed reviews ALL

The room is clean but small (no place for valises). Front desk gives approximate infos. Some disturbing noice (phone conversation, Voices etc)

Dear ERICH H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Albi Bastides. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas GOURREAU Front office manager

Poor room but lovely meal

TripAdvisor rating 4.0/5

Cupcake6578 Couples - 24/08/2019 TripAdvisor review

This hotel is in a great position and upon entering it is very smart. It overlooks the river and it is only a short walk to the town however we were very disappointed with our room 111. We had paid extra for a superior room with a river view but I don't think it had been updated for years. The bathroom doors were two old painted, wooden doors that slid together but did not meet, the bathroom also had cracked tiles and wooden shelves that were peeling. The only cups we had for coffee or tea were plastic and the type you get to take away from a coffee shop. It was a 'tired' room and now what we expected for a 4 star hotel. The night before we had stayed at the Mercure in Carcassone and that was excellent, this hotel could learn a lot from there. On the plus side, the meal we had was beautifully presented and very good, a bit more expensive than eating in town but you expect that from a hotel restaurant. Would we stay again, no.

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Albi Bastides. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. For your information, the rooms have been renovated in 2017. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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