Mercure Albi Bastides Hotel 4 stars

Customer review rating 4.4/5 2,716 reviews

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Mercure Albi Bastides Hotel
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Hotel extras

  • Labeled ALLSAFE Bureau Veritas

  • VIEW OF THE EPISCOPAL CITY OF ALBI

  • BUILDING CLASSIFIED AS A HISTORIC MONUMENT

  • FREE CAR PARK

  • Local products

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • TOULOUSE BLAGNACPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • GolfPaying
  • Tennis
  • Boat excursions (Nearby)Paying
  • Other sports activities
Business services
  • 3 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Albi Bastides Hotel

41 bis rue Porta
81000
albi
france

Tel: +33563476666

Fax: (+33)5/63461840

Check-in from 12h00

Check out up to 12h00

  • VEYBIERES CANTEPAU :  UN CANTEPEAU

  • By plane

    TOULOUSE BLAGNAC At 80km / 50 miles - Shuttle paying

  • By helicopter

    LE SEQUESTRE At 3km / 1.88 miles

  • By train

    ALBI MADELEINE At 1km / 0.63 miles

  • By train

    ALBI VILLE At 2km / 1.25 miles

GPS :43.932802, 2.146379

Our accommodations

Choose either a Standard Room or a room overlooking the episcopal city, both offering the same level of comfort.

Classic Room - 1 double bed

  • Max. number of persons: 1
  • Area: From 15 / 161 sq ft
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Classic Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior Room on the river side - 1 double bed

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege Room on the river side - 1 double bed

  • Max. number of persons: 2
  • Area: From 22 / 237 sq ft
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Classic Room - twin beds

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior Room on the river side - twin beds

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
Rooms

Our restaurants and bars

LA VERMICELLERIE

Type of cuisine: Regional

Restaurant enjoys a panoramic view across the old town, with service on the river-view terrace during the summer

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE MOULIN

Non contractual photo

Come and enjoy a moment of relaxation as you sip a drink or try our house cocktail, "le vent d'autant". Make the most of our balcony access and make your stay a memorable one.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 45

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Mercure Albi Bastides Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,716 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,010 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good stay in current situation

Customer review rating 4.4/5

Anonymous Solo - 20/07/2020 Confirmed reviews ALL

All security measures seem to be reasonably well applied in this hotel (much better than in other places where I stayed). This is good in the current situation.

Dear CATHERINE V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Albi Bastides. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Next time, don't hesitate to ask a superior room for have a river view from your room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas GOURREAU Chef de réception

First stay after lockdown

Customer review rating 4.4/5

John C. Couples - 07/07/2020 Confirmed reviews ALL

Our first might away for 6 months! Excellent systems in place, friendly staff, well located hotel in an interesting town. A very good meal in the restaurant in the evening. We did not have breakfast. A very enjoyable night away.

Dear JOHN C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Albi Bastides. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas GOURREAU Front office manager

Always a friendly welcome

TripAdvisor rating 4.0/5

JON O 27/06/2020 TripAdvisor review

Probably the hotel with the best view in Albi, housed in a carefully converted historic flour mill, right on the river with views of the city and cathedral. Rooms are not large but well appointed and the staff are always attentive and friendly. Lovely terrace for breakfast and dining. Well organised Covid precautions which are reassuring but not excessive.

We very much appreciate your comments regarding your stay at the Hôtel Mercure Albi Bastides. It is always a pleasure to receive our loyal guests and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we are waiting your next visit and we wish it will be as pleasant as the previous one. Sincerely,

Excellant hotel

TripAdvisor rating 4.0/5

Destination303138 06/03/2020 TripAdvisor review

Very well run hotel in a great position on the riverbank close to the bridges, with pleasant staff. Great breakfasts but the evening menu certainly needs more fresh vegetables. The bed was very comfortable.

Menu in restaurant needs rethinking

Customer review rating 4.4/5

Gus C. Couples - 05/03/2020 Confirmed reviews ALL

A well run hotel in a brilliant location. Pleasant and efficient staff. A very good bed in our room. Good breakfast food. The evening restaurant menu lacked fresh food and seemed focused on rich sauce microwavable food.

Hotel in the heart of Albi

Customer review rating 4.4/5

Mk Business - 14/02/2020 Confirmed reviews ALL

Very pleasant stay in lovely hotel. Highly recommended.

Top

Customer review rating 4.4/5

Anonymous Business - 23/01/2020 Confirmed reviews ALL

Super

Great location and view of Albi

Customer review rating 4.4/5

Fiona H. Families - 03/01/2020 Confirmed reviews ALL

What I liked- One of the best views of Albi from the hotel and a good location for visiting Albi. The friendly staff. The free parking . What I didn’t like- Parts of the rooms are a bit jaded - like the sliding bathroom doors. The room was too hot.

Best views of Albi

TripAdvisor rating 4.0/5

JON O Friends getaway - 29/12/2019 TripAdvisor review

This is a welcoming, comfortable hotel with a perfect view of Albi from its public rooms and many of its bedrooms. Standard rooms are a little small but make sure to ask for a river view room and this makes up for this! Privilege rooms are spacious and are well appointed.

Albi Bastides

TripAdvisor rating 4.0/5

ehkelly312 Couples - 29/10/2019 TripAdvisor review

Good place! All staff were pleasant and helpful. The river view was worthwhile - pleased that we asked for that. The hotel is an interesting conversion of a former water mill and some of the character of the old building has been retained.

Good location; everything else ok but nothing special

Customer review rating 4.4/5

Damian M. Solo - 27/10/2019 Confirmed reviews ALL

I knew the location was good in advance. Front desk a bit overly laid back but ok. Dealt with 10pm fire alarm communication quite poorly. Breakfast and breakfast staff good. Rooms and hotel environment all feels like it needs a good refurbishment and modernisation. Bar area not very inspiring. Not one of the better Mercure hotels teally

Good Base to Visit Le Puy

TripAdvisor rating 4.0/5

George M Couples - 27/10/2019 TripAdvisor review

This hotel was comfortable and welcoming. It has its own underground parking which is not easy to find if you do not know the town; we had to find a nearby parking space and then go to the hotel to get directions. It would be helpful to provide guests arriving by road with the details in advance. Apart from that, we liked the hotel - it is near the main sites and restaurants, and serves a good breakfast, included in the price.

Very pleasant.

Customer review rating 4.4/5

Ehk Couples - 26/10/2019 Confirmed reviews ALL

Very satisfactory.

Dear ERIC K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Albi Bastides. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas GOURREAU Front office manager

Great stay.

Customer review rating 4.4/5

Fran A. C. Families - 18/10/2019 Confirmed reviews ALL

Excellent service and room.

Wonderful location

TripAdvisor rating 4.0/5

Stephen H Couples - 16/10/2019 TripAdvisor review

The hotel is situated by the river Tarn, opposite the cathedral. There is a magnificent view from the hotel restaurant and garden. The staff are very friendly, the breakfast is plentiful but the rooms are on the small side, though they are clean and well-equipped. We had a very pleasant stay here and the hotel is a good base to explore the area.

Comfortable and welcoming

TripAdvisor rating 4.0/5

LizzyCR Solo travel - 12/10/2019 TripAdvisor review

Staff are excellent - friendly and helpful. Breakfast is very good indeed - almost everything you could think of to eat at breakfast time. Room is as you would expect - comfortable and anonymous and shower room good. Only thing missing is anywhere to put the contents of your suitcase - hanging space only, shelves entirely occupied by extra pillows and blankets.

Always a nice little hotel

Customer review rating 4.4/5

Phillip Business - 11/10/2019 Confirmed reviews ALL

Stayed many time. Always satisfied.

Pleasant and enjoyable stay.

Customer review rating 4.4/5

Om0 Couples - 09/10/2019 Confirmed reviews ALL

Friendly and welcoming reception staff, lovely breakfast staff with a respectable breakfast selection. The room was small but comfortable but not luxurious and the bathroom was also small. the lift was slow and the hallways had a musty smell. Although the Dinner menu was limited it was well presented by friendly and efficient staff and tested good. Overall an enjoyable stay unfortunately I would not say it was value for money.

A sleeping room like a smoking room

TripAdvisor rating 4.0/5

524pascalw Business - 07/10/2019 TripAdvisor review

I'm used to stay in that hotel and this time, when enterring in the room, I've ot the feeling that I was enterring in a smoking room, it was really disgusting. Back to front desk, the employee told me that she tried to sanitize the room with an equipment and had the feeling that it was good so she stopped the "treatment" and gave me that room. After I claimed, they gave me another room, a smallest one from another category and the day after, they found a solution to provide me the category I've booked. How is it possible to give such disgusting room to a customer? And more, a loyal customer? The only positive I remember about that stay is the breakfast and that very nice person taking care of Customers, same as usual.

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Albi Bastides. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Fine

Customer review rating 4.4/5

Anonymous Couples - 03/10/2019 Confirmed reviews ALL

We arrived on spec and had a small double room arranged for one person so we had to ask twice for extra towels and toilet paper. Breakfast was very good, The hotel was quiet and we had parking. The location is excellent, but I'm not sure why the hotel has 4 stars.

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