ibis Styles Carcassonne La Cité Hotel 3 stars

Check in and out in peu fastidieux

Rooms as expected, helpful, friendly staff, excellent parking.

People multilingual, new rooms, free parking & breakfast, close to the center, friendly staff

Room and reception were very good, as expected for an Ibis. But the staff was not able to manage the number of clients. It was certainly known that the hotel would be full (or almost). But, even then, there was always item missing during breakfast: bread, cheese, butter, cups, ... If the number is unmanageable - which is possible - the hotel should present the option of not taking breakfast when booking the apartment. Very bad experience.

good breakfast staff very pleasant clean place parking accessible

Near the old medieval city and not really far away from de new Carcassonne there is this wonderful hotel. It has got a good swimming, restaurant and parking. The staff is really friendly. Clean rooms.

We stayed two nights with our 7 and 3 year old children. We had a very nice experience. Staff was kind and devoted. The room had enough space and the hall was prepared with a kids zone.

We really enjoyed our stay in Ibis Styles Hotel in Carcassonne. The staff were very efficient, friendly and helpful. The location of the hotel was ideal with just a 5 minute walk to the Old Town. The room was clean and comfortable, with a great view over the swimming pool towards the Old Town. Breakfast was excellent, as was the bar.

Lovely hotel with a medieval theme . The staff are friendly and very helpful , the rooms are spotless and the location is great .

Price and location of hotel is good, but I didn't felt well treated. We went for break 45 min before ending breakfast time and a lot of the products were missing/empty, and when requested to the staff they were not very friendly. After breakfast went back to the room and around 11h cleaning lady came beause she wanted to clean it, I said it was not possible yet, and at 11.45h I got a call from reception remaining me that check out was at 12.

This hotel exceeded our expectations, which means we'll now have to re-calibrate our expectations for all ibis hotels - well done :)

Nice comfortable hotel for short stay. Easy walking distance for the medieval city and nearby boulangerie. Staff friendly and welcoming. Breakfast included.

The hotel and the staff were fabulous but when checking out they wanted to charge me a meal I had already paid. The lady at reception was extremely kind and apparently fixed the problem.

Close to the “Cite” ,it comes very handy! The room was as it was expected to be according to “styles” standards.What I found the best was,in one hand,the staff,in the other hand,the quality of the breakfast’s products. Good deal

Excellent