ibis Styles Carcassonne La Cité Hotel 3 stars

This is the second stay at this hotel for us. Excellent service all round. The staff are friendly and helpful and the breakfast was delicious. A ten minute walk to the medieval city, it’s in an ideal location. The pool is lovely, we cannot find fault with anything.

Pro: Good location, comfortable room, standard amenities, pleasant breakfast, dog welcome ... Con: Expedite staff, lack of service finesse, lack of proper service training, faulty orange machine, room maintenance issues (toilet) uncomfortable double plastic protection under the lower bedsheet...

We visited the hotel with our family of four. The room was great and location and cleanliness was worth the money. The breakfast was not well served, as many things of the buffet were running out, and it was still one hour until it closed. The covid measures, regarding the bread, were not enough.

Obviously not as great as if it was not a lock down period but service great and bed very comfortable

We stayed for 1 night and were upgraded to a large room with terrace overlooking the swimming pool. The room was very spacious and comfortable, a nice relaxing place to stay after a day driving and sight seeing in Carcassonne. The staff were all very attentive and keen to please.

Fantastic hotel for a family trip. The family rooms for 4/5 people are perfect and really good value for money. Great service overall and special thanks to Sebastien for looking after us so thoughtfully and professionally during our stay. Hope to see you soon!

Great hotel. Perfectly located, especially for traveling by car. Free parking. Very comfortable beds. Convenient wardrobe. It is modernly decorated, however in the spirit of medieval history. Good breakfast, fresh juice. Friendly staff. From the windows of the corridor a view on the fortress. I recommend.

Have used "Styles" hotels before and been very happy. Front of house staff here were very good but housekeeping distinctly average. And the TV in the Bar didn't work throughout our stay!! Loction is convenient for the Cite

Very good location. Spacious parking. Comfortable if you stay in a room to 4 people. Good breakfast. But at night go find your dinner in the ville, cause they do not have a real working kitchen, just Picard style ready made plates.

Pleasant hotel, easy access ,friendly staff, good breakfast.Well situated for autoroute and access to city. Easy parking. Would definitely reccommend to anyone wanting to pop over to france for a few days.

This is the second Ibis hotel I booked on this trip. When I booked the ibises, I was appealed to their reasonable price and bright color décor. The first ibis we lived in was just that. When I walked into the front desk of this Ibis, I wasn't paying much attention except that the hotel lounge looked exactly like that I saw on their website. Then the broken glass wall of the elevator caught my eyes. When I walked into the hallway, I was struck by all the shield-like wall decorations on the white and black wall. Matching with orange-print black rug and low lighting, it feels dark and old. The room we got was no different from the outside, except that it had dark hard-wood floor and a stronger mold-like smell even with the air-condition on. The furniture in the room was old. We had three people but there was only 1 big bed. After getting the cleaning lady to help us, who seems to be also responsible for all the bedding of the rooms, we realize there is a hidden foldaway mattress supported by a metal bed frame underneath the couch. We asked her for a pillow and a blanket for the third person and she brought in a not-so-clean pillow and a not-so-clean blanket and a bed sheet. We set up the bed ourselves and tried to make the bed as comfortable and as less smelly as we can. The hotel has a big parking lot within its property proximity which I feel safe. Cite Carcassonne is within walking distance and we did walk there. However, the day was so hot and humid that I wish we drove instead since the chateau has plenty of parking space anyway. Their buffet breakfast starts late at 8 am. which I wished it was earlier so we could have started traveling early because we had to drive a long way that day. All and all, the only thing that made this hotel stay a bit more pleasant is the freshly squeezed orange juice from a big squeezing machine. It was the sweetest I've ever drank for a long time. Other than that, I don't consider this a hotel but a hostel and is the worst of all the hotels we'd stayed in this trip. I wish we could stay one more day to visit the whole Cite of Carcassonne because its so beautiful and unique. But for this hotel, I'm glad we only stayed one night.

Within walking distance to the old city, nice car park and excellent breakfast. However, the staff at check in could be nicer and accommodate the guests more. They were more concerned with the well being of their own staff instead of thinking about those of the guests.

My family and I really enjoyed the stay at this hotel. The room was very comfortable, and clean. The hotel had a perfect location. The service and breakfast were also spectacular! We would love to come back.

We selected this hotel by its proximity to the Cité of Carcassonne. The weakest point was the variety of food at the breakfast buffet.The strongest point was tha quality of the room. All in all we had a pleasant stay in your hotel.

Excellent location, within walking distance from the castle. Clean rooms, nicely decorated. Good breakfast, friendly staff, safe parking. I definitely recommend this hotel and I would stay there again.