Customer review rating 4.7/5 2,988 reviews
ALLSAFE approved hotel
Certified ALLSAFE by Bureau Veritas
328 yards (300 m) from the Medieval City (10 minutes' walk)
Family room for 4 or 5 people
Free private, secure parking in a shady spot
Fitness center with view over the city's rooftops
Check-in from 14h00
Check out up to 12h00
Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for a great stay.
Standard Room with 1 double bedNon contractual photo
Standard Room with twin bedsNon contractual photo
Standard Room with 1 double bed + 2 single sofa bedsNon contractual photo
Standard Room with 1 double bed, 2 bunk beds and 1 single bedNon contractual photo
Number of meeting rooms: 1
Maximum size: 45 m²
Maximum capacity: 20 people
100% genuine reviews from our guestsFind out more
Walking distance to attractions
Phil Couples - 18/09/2021 Confirmed reviews ALL
A little more attention to detail would raise the standard of this popular and busy hotel. A hanging centre light in our room that's hanging at an angle, skirting board cover missing, a leaking shower, no net curtains etc. This level of hotel does not offer hot drinks facilities in their rooms but has a central drinks station in the reception. With such a range of nationalities the non-availability of cold milk for drinks was a surprise. (Reception staff could only access hot milk from the bar.) Not a huge issue but added to the disappointment. Staff were fine, cleanliness good and the bespoke medieval decoration a nice touch.
Well worth every penny. Excellent staff
Mr M. Families - 28/08/2021 Confirmed reviews ALL
The hotel staff were extremely helpful
Ng Families - 21/08/2021 Confirmed reviews ALL
Overall the experience was good and as expected during covid times. Sadly, I thought the breakfast could have been a bit better. The room and facilities where excellent (although would have loved a room that faced onto the pool), and location is fantastic. Really enjoyed our second stay here, and would happily recommend it
Bob Couples - 29/06/2021 Confirmed reviews ALL
This is the second stay at this hotel for us. Excellent service all round. The staff are friendly and helpful and the breakfast was delicious. A ten minute walk to the medieval city, it’s in an ideal location. The pool is lovely, we cannot find fault with anything.
CP in Carcassonne
Cp Couples - 26/06/2021 Confirmed reviews ALL
Pro: Good location, comfortable room, standard amenities, pleasant breakfast, dog welcome ... Con: Expedite staff, lack of service finesse, lack of proper service training, faulty orange machine, room maintenance issues (toilet) uncomfortable double plastic protection under the lower bedsheet...
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