ibis Carcassonne Centre la Cité 3 stars

Customer review rating (ALL Rating) 4.1/5 672 reviews

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Description

Hotel extras

  • A 2-minute walk from the downtown area of Bastide St Louis and 10 min from the medieval city.

  • A 10 minute walk from the medieval city and the Château Comtal.

  • 15 minutes on foot from the train station and the Canal du Midi, with bike rental available

  • Secure covered paying public car park opposite the hotel. 20 min to Limoux for Blanquette wine

  • Discover our regional fare at breakfast and at the bar.

Our accommodation(s)

Hotel location

ibis Carcassonne Centre la Cité

5, square Gambetta
11000 CARCASSONNE
France

GPS:43.211615, 2.357415

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR RENDEZ VOUS

Our "Petites Faims" menu offering pizza and bruschetta is available at the bar so you can enjoy a drink or a bite to eat at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  672 reviews

Customer review rating 3.5/5

Richard H. Couples - Confirmed reviews ALL

A comfortable stay but a couple of low points. No heating on the ground and first floor, we were given a heater on the second day only after asking if there was a problem. Room wasn't serviced on the second day.

Dear RICHARD H., Thank you for taking the time to tell us about your experience at the ibis Carcassonne Centre La Cité. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, we are working on the heating actually. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Mounier Manager

Customer review rating 1.5/5

Peter/ G. !. T. Couples - Confirmed reviews ALL

We stayed here once before but hoped, as we couldn’t get into the other one here, it would be improved. It was actually worse. The lady who checked us in was so rude which really set the scene. The room was the tiniest we have ever stayed in. The door couldn’t open properly because of the bed. The casual bathroom was the same, if you shut the door while on the toilet it hit your knees. We won’t stay here again. Just have to say that In complete contrast the lady in the morning was very polite and nice.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and you can be sure that the receptionnist who welcomed you will have to explain herself about his behaviour. It's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Julie Mounier Manager

Customer review rating 5.0/5

Juan G. Solo - Confirmed reviews ALL

Nice staff

Customer review rating 4.5/5

Ribelli C. Families - Confirmed reviews ALL

Could only experience a brief stay in Carcassonne. The IBIS was well located to sample food and visit sites.

Bonjour, Nous vous remercions pour vos commentaires suite à votre séjour à ibis Carcassonne Centre La Cité. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Julie Mounier Manager

Customer review rating 5.0/5

Sadsitha L. Friends - Confirmed reviews ALL

Clean, quiet and well located. As expected, standard experience, no issues.

Dear Mr. L., Thank you very much for your perfect rating and for sharing your feedback. We are delighted that you found the hotel clean, quiet and well located, and that your stay met your expectations. We hope to have the pleasure of welcoming you again on your next visit to Carcassonne. Kind regards, Ibis Carcassonne Centre La Cité Team

Other web-users rate our hotel

  • 450 reviews 9/10 Location
  • 604 reviews 3.2/10 Room
  • 474 reviews 9.2/10 Service
  • 6 reviews 9.3/10 WiFi
  • 439 reviews 1.8/10 Comfort
  • 228 reviews 8/10 Breakfast
  • 148 reviews 4.7/10 Cleanliness
  • 97 reviews 3.4/10 Vibe

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