ibis Carcassonne Centre la Cité Hotel 3 stars

Customer review rating 3.9/5 1,966 reviews

ibis Carcassonne Centre la Cité
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Hotel extras

  • A 2-minute walk from the downtown area of Bastide St Louis and 10 min from the medieval city.

  • A 10 minute walk from the medieval city and the Château Comtal.

  • 15 minutes on foot from the train station and the Canal du Midi, with bike rental available

  • Secure covered paying public car park opposite the hotel. 20 min to Limoux for Blanquette wine

  • Sample our regional specialties at breakfast and in our bar. Jogging every Tuesday at 6pm.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Rooms for guests with reduced mobility - Contact the hotel
  • Pets allowedPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Shoe shine machine
Catering
  • BreakfastPaying
  • 1 bar(s)
Information message

Hotel location

ibis Carcassonne Centre la Cité

5, square Gambetta
11000
carcassonne
france

Tel: +33468723737

Fax: (+33)4/68253839

Check-in from 12h00

Check out up to 12h00

  • By plane

    CARCASSONNE SALVAZA At 4km / 2.5 miles

  • By plane

    PERPIGNAN-RIVESALTES At 100km / 62.14 miles

  • By plane

    TOULOUSE BLAGNAC At 100km / 62.5 miles

  • By car

    CARCASSONNE-EST At 5km / 3.11 miles

  • By car

    CARCASSONNE-OUEST At 7km / 4.38 miles

  • By train

    CARCASSONNE At 0.5km / 0.31 miles

GPS :43.211615, 2.357415

Our accommodation(s)

Warm, modern  en comfortabel, met een zacht bed en een functionele badkamer. De kamer beschikt over alles om u thuis te laten voelen

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 12 / 129 sq ft
  • Views: Courtyard View, City View *

* Subject to availability

  • Wireless internet in your room
  • Direct dial telephone

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 12 / 129 sq ft
  • Views: City View, Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • Direct dial telephone
Rooms

Our restaurants and bars

BAR RENDEZ VOUS

Non contractual photo

Our "Petites Faims" menu offering pizza and bruschetta is available at the bar so you can enjoy a drink or a bite to eat at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Carcassonne Centre la Cité

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

1,966 reviews

tripadvisor

TripAdvisor Rating 3.0/5

845 reviews

Customer review rating 3.9/5

Anonymous Couples - 03/09/2020 Confirmed reviews ALL

Conforme à nos attentes

Dear Bernard A., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphane FRONTERA DIRECTEUR Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Well located

Customer review rating 3.9/5

J. Families - 30/08/2020 Confirmed reviews ALL

Very small rooms, but okay value for money. Clean and functional.

Dear NIELS KRISTIAN J., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphane FRONTERA DIRECTEUR Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Average

Customer review rating 3.9/5

T D. Families - 15/08/2020 Confirmed reviews ALL

Room was OK. Was barely able to turn in bathroom. Felt like an airplane bathroom. Didn't have breakfast. Ok if you're desperate but not sure I would go again. Was expecting more from an Ibis hotel.

Dear TAMARA D., Thank you for taking the time to tell us about your experience at the ibis Carcassonne Centre La Cité. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Mounier RECEPTION MANAGER Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

A warm welcome after lock down

Customer review rating 3.9/5

Dave Solo - 18/07/2020 Confirmed reviews ALL

Excellent recommended everyone should visit Carcassonne and stay here

Dear DAVID L., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie RECEPTION Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Nice stay in Carcassonne

TripAdvisor rating 3.0/5

jonathanbN9460CS 16/07/2020 TripAdvisor review

The hotel is really well placed, at 5min by walking from the historical center (that you can reach crossing the old bridge). The personal was nice and everything was ok (from the room to the breakfast) I recommend this hotel !

Thank you for your positive comment. I'll share it with the team. Hope to welcome you again. Regards, Julie / Reception

Stay was just what we wanted

Customer review rating 3.9/5

Anonymous Couples - 17/03/2020 Confirmed reviews ALL

We were in transit and as always pleased with our overnight. Room was however VERY small.

Thank you for sharing your feeling. We know our rooms are small but we enjoy to welcome you in our beautiful Cité. regards, Julie Mounier 1st of reception

average

Customer review rating 3.9/5

Vo-thanh Families - 04/03/2020 Confirmed reviews ALL

saturday and sunday morning were noisy, breakfast buffet on sunday morning went short very fast.

Good morning Sir, I'm very sorry to read that you were desapointed of your last stay... It was the same date of the famous danse competition in Carcassonne. Hope it will be more quiet when you'll come back. My regards, Julie Mounier 1st of reception

Good location but poor accommodation

TripAdvisor rating 3.0/5

Edi M 10/02/2020 TripAdvisor review

Central for the town,so near the old city. However this hotel was not up to the usual accor standard. Our room was very small. Bathroom cramped. On 2 separate nights fire alarm went off due to "a fault"

Good location

Customer review rating 3.9/5

Kb Couples - 04/02/2020 Confirmed reviews ALL

Bathroom very pokey

Dear KIERAN B., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphane FRONTERA DIRECTEUR Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Small rooms

Customer review rating 3.9/5

Anonymous Couples - 20/10/2019 Confirmed reviews ALL

The hotel's position was fine and the staff were their usual friendly selves. But the room was tiny and we felt crammed in. This was specially true of the bathroom.

Dear STUART N., Thank you for taking the time to tell us about your experience at the ibis Carcassonne Centre La Cité. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We know that our room are small but we hope our service is perfect. Sincerely, julie Mounier RECEPTION Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Enjoyed our stay at this hotel

Customer review rating 3.9/5

Edward Families - 11/10/2019 Confirmed reviews ALL

This hotel was in a great location close to shops & restaurants breakfast was very good & our room was spacious although the shower in the bathroom was very small but we managed we were fortunate to get parking space underneath but at a cost of 18 euros per day but there are not many spaces alternatively you have to park at some of the public parking stations which still cost & carry your luggage to the hotel street parking is not easy to find

Bad

Customer review rating 3.9/5

Carlos Families - 08/10/2019 Confirmed reviews ALL

Breakfast very poor and bad quality Room very small, does not worth the money you charge

Dear CARLOS ALBERTO V., Thank you for taking the time to tell us about your experience at the ibis Carcassonne Centre La Cité. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Mounier reception Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

person at desk was very helpful

Customer review rating 3.9/5

Anonymous Couples - 01/10/2019 Confirmed reviews ALL

I didn't

Dear HERMAN R., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie MOUNIER 1ère de réception Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Strategically located

Customer review rating 3.9/5

Michel P. Couples - 30/09/2019 Confirmed reviews ALL

A warm welcome by a very helpful front desk clerk who gave all sorts of great information. Very good continental breakfast.... clean but tiny room. Overall good. Charming staff. Well located and easy to access.

Monsieur P., Nous vous remercions pour vos commentaires suite à votre séjour à ibis Carcassonne Centre La Cité. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Julie MOUNIER 1ère de réception Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

France by Train

TripAdvisor rating 3.0/5

hollyhock_13 Couples - 28/09/2019 TripAdvisor review

Good location for both Citadel and Bastide, but short taxi ride required from station. Pleasant park opposite. Room tight due to large comfortable bed; bathroom also small. Staff very helpful, and good breakfast.

Great location and staff - small room & very small bathroom

Customer review rating 3.9/5

D. Friends - 27/09/2019 Confirmed reviews ALL

Title says it all

Dear Guest, Thank you for taking the time to share your feedback. We know that our weakness is the size of the room. Sincerely, Julie MOUNIER 1ère de RECEPTION Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Location good, hotel tired and dirty

Customer review rating 3.9/5

Sp Couples - 25/09/2019 Confirmed reviews ALL

location is ok, , room was dark, tiny and not clean

Comfortable, central, good quality.

Customer review rating 3.9/5

Anonymous Friends - 16/09/2019 Confirmed reviews ALL

Hotel excellent, air conditioning very effective, breakfast very good, overall good value for money. Only thing that let down the experience was the difficulities with the pay car park.

Small room but convenient to tourist sites

TripAdvisor rating 3.0/5

L1015CBrogerb Couples - 14/09/2019 TripAdvisor review

Very convenient to tour the citadel. Great bed, shower and breakfast spread good. However room very small for such a large bed. Staff pleasant. No English channels on TV. Room was ready when we arrived and very clean

Very welcoming in great location with a room, minimalist in style, but with all that was necessary for a good night's sleep. Breakfast good too!

Customer review rating 3.9/5

Patrick T. Couples - 13/09/2019 Confirmed reviews ALL

Worth repeating!

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