ibis Carcassonne Centre la Cité Hotel 3 stars

Customer review rating 3.9/5 2,174 reviews

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ibis Carcassonne Centre la Cité
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+ 13 Services

Hotel extras

  • A 2-minute walk from the downtown area of Bastide St Louis and 10 min from the medieval city.

  • A 10 minute walk from the medieval city and the Château Comtal.

  • 15 minutes on foot from the train station and the Canal du Midi, with bike rental available

  • Secure covered paying public car park opposite the hotel. 20 min to Limoux for Blanquette wine

  • Sample our regional specialties at breakfast and in our bar. Jogging every Tuesday at 6pm.

Hotel location

ibis Carcassonne Centre la Cité

5, square Gambetta
11000 carcassonne
france

Tel: +33468723737

Fax: (+33)4/68253839

Check-in from 12h00

Check out up to 12h00

  • By plane

    CARCASSONNE SALVAZA At 4km / 2.5 miles

  • By plane

    PERPIGNAN-RIVESALTES At 100km / 62.14 miles

  • By plane

    TOULOUSE BLAGNAC At 100km / 62.5 miles

  • By car

    CARCASSONNE-EST At 5km / 3.11 miles

  • By car

    CARCASSONNE-OUEST At 7km / 4.38 miles

  • By train

    CARCASSONNE At 0.5km / 0.31 miles

GPS :43.211615, 2.357415

Hotel services

BAR RENDEZ VOUS Non contractual photo

Our "Petites Faims" menu offering pizza and bruschetta is available at the bar so you can enjoy a drink or a bite to eat at any time of day.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
Catering services
  • No Restaurant
  • No Bar
  • Breakfast
    • Buffet Additional charge
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 48 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 9 non-smoking rooms
    • 3 floors
  • Languages spoken at the hotel
    • Spanish
    • English
    • French
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Family
  • Services for children
    • Childrens library
    • Board games available

Our accommodation(s)

Warm, modern  en comfortabel, met een zacht bed en een functionele badkamer. De kamer beschikt over alles om u thuis te laten voelen

Our guest reviews for
ibis Carcassonne Centre la Cité

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

2,174 reviews

TripAdvisor Rating 3.0/5

868 reviews

Good stay

Customer review rating 4.5/5

Ab Solo - 14/10/2021 Confirmed reviews ALL

Very clean, pleasant staff.

Very well located.

Customer review rating 3.5/5

Anne Couples - 01/10/2021 Confirmed reviews ALL

One night stay. Great location. Breakfast somewhat disappointing

Dear ANNE W., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Mounier reception manager Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Well located

Customer review rating 4.5/5

Michael J. Couples - 27/09/2021 Confirmed reviews ALL

Easy walk to the medieval centre and a a nice choice of restaurants on the way

well located, kind personnel.

Customer review rating 4.0/5

Esteban P. Couples - 20/09/2021 Confirmed reviews ALL

The experience was good. The personnel was very kind and able of speak Spanish, what it is very much appreciated. The only point to take care is the functioning of the air conditioner, as these were not working and the weather was hot during our stay.

Dear ESTEBAN P., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Mounier 1ère de réception Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Great location. Standard Ibis

Customer review rating 4.0/5

Christian Friends - 31/08/2021 Confirmed reviews ALL

Everything was good. I would stay here again. Perfect location to see both old and new towns. Standard room, comfortable and clean. Good breakfast. Very handy and inexpensive laundromat attached to the hotel.

Dear CHRISTIAN C., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie MOUNIER 1 ère de réception Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Great stay.

Customer review rating 5.0/5

Jim C. Couples - 22/08/2021 Confirmed reviews ALL

We stayed at the Ibis Carcassonne Centre La Cite for 4 nights. The hotel was as you would expect with Ibis, clean, tidy, welcoming and close to the city. Room was fine. Bed was comfy and shower was great.

Dear JAMES C., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Mounier 1 ère de réception Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Very welcoming

Customer review rating 4.5/5

Graham Couples - 12/06/2021 Confirmed reviews ALL

This hotel has a good location, a 10-minute walk to the centre of town and a 10-minute walk to the walled city. The team who run the hotel were very welcoming and any question we had they we able to answer. The hotel was clean and our room was adequate for our four-night stay. We did not have any meals at the hotel.

Dear GRAHAM , We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie MOUNIER 1 ère de réception Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Power outlets

TripAdvisor rating 3.0/5

rickyherbert 14/10/2020 TripAdvisor review

Standard room, everything as expected. Except the only power outlets are under the desk and not super accessible or visible. This could be resolved easily by the hotel providing a power cube plugged into an outlet and sitting visible on the desk, as I have seen in a number of other Ibis hotels and are very convenient - the type with 3 power outlets and 2 USB ports.

Thank you Ricky for this sharing. And thank you for your very good idea ! I'm going to ask my boss to buy some power cubes ! Have a good day, Julie RECEPTION
Customer review rating 4.0/5

Anonymous Couples - 03/09/2020 Confirmed reviews ALL

Conforme à nos attentes

Dear Bernard A., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphane FRONTERA DIRECTEUR Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Well located

Customer review rating 4.0/5

J. Families - 30/08/2020 Confirmed reviews ALL

Very small rooms, but okay value for money. Clean and functional.

Dear NIELS KRISTIAN J., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphane FRONTERA DIRECTEUR Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Average

Customer review rating 3.0/5

T D. Families - 15/08/2020 Confirmed reviews ALL

Room was OK. Was barely able to turn in bathroom. Felt like an airplane bathroom. Didn't have breakfast. Ok if you're desperate but not sure I would go again. Was expecting more from an Ibis hotel.

Dear TAMARA D., Thank you for taking the time to tell us about your experience at the ibis Carcassonne Centre La Cité. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Mounier RECEPTION MANAGER Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

A warm welcome after lock down

Customer review rating 4.5/5

Dave Solo - 18/07/2020 Confirmed reviews ALL

Excellent recommended everyone should visit Carcassonne and stay here

Dear DAVID L., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie RECEPTION Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Nice stay in Carcassonne

TripAdvisor rating 4.0/5

jonathanbN9460CS 16/07/2020 TripAdvisor review

The hotel is really well placed, at 5min by walking from the historical center (that you can reach crossing the old bridge). The personal was nice and everything was ok (from the room to the breakfast) I recommend this hotel !

Thank you for your positive comment. I'll share it with the team. Hope to welcome you again. Regards, Julie / Reception

Stay was just what we wanted

Customer review rating 4.0/5

Anonymous Couples - 17/03/2020 Confirmed reviews ALL

We were in transit and as always pleased with our overnight. Room was however VERY small.

Thank you for sharing your feeling. We know our rooms are small but we enjoy to welcome you in our beautiful Cité. regards, Julie Mounier 1st of reception

average

Customer review rating 2.5/5

Vo-thanh Families - 04/03/2020 Confirmed reviews ALL

saturday and sunday morning were noisy, breakfast buffet on sunday morning went short very fast.

Good morning Sir, I'm very sorry to read that you were desapointed of your last stay... It was the same date of the famous danse competition in Carcassonne. Hope it will be more quiet when you'll come back. My regards, Julie Mounier 1st of reception

Good location but poor accommodation

TripAdvisor rating 3.0/5

Edi M 10/02/2020 TripAdvisor review

Central for the town,so near the old city. However this hotel was not up to the usual accor standard. Our room was very small. Bathroom cramped. On 2 separate nights fire alarm went off due to "a fault"

Good location

Customer review rating 3.5/5

Kb Couples - 04/02/2020 Confirmed reviews ALL

Bathroom very pokey

Dear KIERAN B., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphane FRONTERA DIRECTEUR Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Small rooms

Customer review rating 2.0/5

Anonymous Couples - 20/10/2019 Confirmed reviews ALL

The hotel's position was fine and the staff were their usual friendly selves. But the room was tiny and we felt crammed in. This was specially true of the bathroom.

Dear STUART N., Thank you for taking the time to tell us about your experience at the ibis Carcassonne Centre La Cité. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We know that our room are small but we hope our service is perfect. Sincerely, julie Mounier RECEPTION Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Enjoyed our stay at this hotel

Customer review rating 5.0/5

Edward Families - 11/10/2019 Confirmed reviews ALL

This hotel was in a great location close to shops & restaurants breakfast was very good & our room was spacious although the shower in the bathroom was very small but we managed we were fortunate to get parking space underneath but at a cost of 18 euros per day but there are not many spaces alternatively you have to park at some of the public parking stations which still cost & carry your luggage to the hotel street parking is not easy to find

France by Train

TripAdvisor rating 3.0/5

hollyhock_13 Couples - 28/09/2019 TripAdvisor review

Good location for both Citadel and Bastide, but short taxi ride required from station. Pleasant park opposite. Room tight due to large comfortable bed; bathroom also small. Staff very helpful, and good breakfast.

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