ibis Carcassonne East La Cité 3 stars

Customer review rating (ALL Rating) 4.6/5 852 reviews

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ibis Carcassonne East La Cité - Image 1
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Rue Camille Flammarion, 11000 CARCASSONNE, France

Description

Hotel extras

  • Hotel renovated in 2019

  • Free private secure car park

  • Restaurant, terrace and bar

  • 1.5 km from the medieval city

  • Heated outdoor swimming pool

Our accommodation(s)

Hotel location

ibis Carcassonne East La Cité

Rue Camille Flammarion
11000 CARCASSONNE
France

GPS:43.209907, 2.38634

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

L'inattendu

The Inattendu offers a range of classic and modern cuisine with fresh and seasonal ingredients. Our restaurant is open from Monday to Friday included

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  852 reviews

TripAdvisor Rating  4.0/5  684 reviews

Comfortable, well located, good breakfast

Customer review rating 3.5/5

Robert M. Solo - Confirmed reviews ALL

It's what I expected Well down on standards 10 years ago, particularly food

Dear Guest, Thank you for taking the time to share your feedback. We hope that you will give our restaurant a try next time you visit, as it was closed during your previous stay. We hope to welcome you back to our hotel very soon! Sincerely, Edouard SUDRE Directeur

Very uncomfortable bed

Customer review rating 3.0/5

Rene W. Couples - Confirmed reviews ALL

I have a disable wife which she cannot walk or stand on her own without being held up so I have to make sure I’m there for her needs 24/7 so a good night sleep is important to me we stayed there for 10 nights and found myself being tired and ached every morning the bed was lumpy the the quilt felt it had weights in it with the climate of carcassone you’d of thought nice lightweight quilts would of been nice the mattress was most uncomfortable it seemed to slant to one side I actually fell out of bed on the first night I don’t know why this should be because last time I stayed the was comfortable enough l would like to point out no matter what you write down on this reviews nothing is ever done last time I stayed I told you about the lighting in the room was so dim part of it nearly in darkness I actually bought a small lamp to plug in so we could see what we were doing as a disable room I would of thought one of priorities would for a disable person able to see clearly in her or his room also one the bedside light still doesn’t work this Maybe this trivial to your company but certainly is not for us.

Dear RENE W., Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your recent stay did not meet your expectations, particularly regarding the comfort of the bed and the lighting in your room. Following your comments, we have thoroughly inspected the room. We can confirm that all bedside lamps are functioning correctly, and there are three bulbs that illuminate the room from the main switch, ensuring that it is well-lit. We understand how important it is for a person with disabilities to have a well-lit and comfortable room, and we sincerely apologize if this was not your experience. For future stays, please do not hesitate to reach out to the reception during your visit to report any issues. We are always ready to assist you and could have offered an alternative room to better accommodate your needs in this case. Thank you again for your feedback, and we hope to have the opportunity to provide you with a more comfortable stay in the future. Kind regards, Edouard Sudre - Operations Manager

well located for autoroute & city

Customer review rating 4.0/5

John H. Families - Confirmed reviews ALL

V friendly staff, good dinner choices, only drawback - shabby carpet in hallway and v small bathroom

Stay here

Customer review rating 4.5/5

Ian G. Couples - Confirmed reviews ALL

Above average Ibis budget. Well located close to airport. Clean and comfortable room. Special thanks to Alicia who was very helpful and fixed an issue despite our poor language skills.Recommended.

Monsieur G., Nous vous remercions pour vos commentaires suite à votre séjour à ibis Carcassonne Est La Cité et espérons avoir le plaisir de vous accueillir de nouveau lors d'un futur séjour à Carcassonne. Cordialement, Edouard SUDRE Directeur

basic, clean, friendly

Customer review rating 4.5/5

Sean D. Solo - Confirmed reviews ALL

Simple check in with friendly staff. Nice room with everything you need. Comfortable sleep in a quite area. Nice breakfast and checked out. Parking more than sufficient. Good all round stay in Ibis. Sean

Dear guest, We very much appreciate your comments regarding your stay at the ibis Carcassonne Est La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edouard SUDRE Directeur

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Other web-users rate our hotel

  • 249 reviews 8.8/10 Location
  • 450 reviews 6.3/10 Room
  • 573 reviews 9.8/10 Service
  • 257 reviews 9.1/10 Breakfast
  • 181 reviews 7.5/10 Cleanliness
  • 99 reviews 8.3/10 Value
  • 62 reviews 3.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.