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ibis Carcassonne East La Cité Hotel 3 stars

Customer review rating 4.4/5 2,534 reviews

ALLSAFE approved hotel

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How it works?
ibis Carcassonne East La Cité
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+ 16 Services

Hotel extras

  • Hotel renovated in 2019

  • Free private secure car park

  • Restaurant, terrace and bar

  • 1.5 km from the medieval city

  • Heated outdoor swimming pool

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Carcassonne East La Cité

Rue Camille Flammarion
11000 carcassonne
france

Tel: +33468476600

Check-in from 14h00

Check out up to 12h00

  • LIGNE 1 :  1 Arrêt - CC ST GEORGES

  • LIGNE 10 :  10 Arrêt - Monet CC ST GEORGES

  • LIGNE 2 :  2 Arrêt - Monet CC ST GEORGES

  • LIGNE 5 :  5 Arrêt - CC ST GEORGES

  • By plane

    CARCASSONNE AIRPORT At 10km / 6 miles

  • By plane

    MONTPELLIER FREJORGUES At 170km / 105 miles

  • By plane

    TOULOUSE BLAGNAC At 110km / 68.35 miles

  • By car

    CARCASSONNE EST SORTIE 24 At 3km / 1.88 miles

  • By car

    CARCASSONNE OUEST SORTIE 23 At 15km / 9.38 miles

  • By train

    CARCASSONNE At 3km / 1.88 miles

  • By train

    GARE At 1km / 0 miles

GPS :43.209907, 2.38634

Hotel services

Ibis Carcassonne Est la Cité

Ibis Carcassonne Est La Cité has a restaurant that combines tradition and modernity, offering simple, seasonal cuisine made from fresh produce.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 54 rooms
    • 3 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 54 non-smoking rooms
    • One floor
  • Languages spoken at the hotel
    • French
    • English
    • Spanish
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Plugs and converters available on desks
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Parking privé gratuit
    • On site
    • 50 parking spaces
    • Private
    • Parking opened 24/7
Well-being
  • Heated outdoor pool
    • Outside
    • On site

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our guest reviews for
ibis Carcassonne East La Cité

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,534 reviews

TripAdvisor Rating 4.0/5

648 reviews

Great Hotel for the old City

Customer review rating 5.0/5

Peter M. Families - 02/10/2021 Confirmed reviews ALL

Very good all round. we enjoy our stay. Bar and restaurant were fine but the evening meal is limited and is the same everyday so we only ate once.

Dear PETER BRIAN M., We very much appreciate your comments regarding your stay at the ibis Carcassonne Est La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maurane F- Directrice d'exploitation

Near to the old city, good for a visit to Carcassonne

TripAdvisor rating 5.0/5

petbrim 02/10/2021 TripAdvisor review

Nice clean well appointed room. Good sized bath room. excellent breakfast and evening meal. We only ate there once because the limited menu is the same every day. That was our only complaint. The staff were great and very helpful

Dear Petbrim, Thanks you very much for this great review. I'm very please you enjoy all our facilities. We can't change our menu every day because we use only fresh product and all our dishes are made by our chef. I hope we will see you soon. Best regards, Maurane F - General Manager

Friendly staff, good stay

Customer review rating 5.0/5

Mme H. A. M. Families - 01/10/2021 Confirmed reviews ALL

Very nice helpful staff, nice clean rooms,

Dear ANNE M. H., We very much appreciate your comments regarding your stay at the ibis Carcassonne Est La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maurane F- Directrice d'exploitation

First time in an Ibis Hotel

TripAdvisor rating 2.0/5

carolgA7178DP 22/09/2021 TripAdvisor review

The staff were friendly and helpful. The beds were comfortable and the linen of good quality. My sister and I had a twin bedded room which would have struggled to fit in one single bed. It was unacceptably small for a bedroom and the size of it should be re-assessed as a double room. On booking I failed to see anything saying that the restaurant was closed on a Sunday, the day we were there. Friends who often stay at an Ibis said even those hotels without a restaurant had a good selection close by, this didn't. The nearby Campanile was only serving residents at their hotel in the evening but took pity on us and allowed us to eat there. Otherwise we would have gone hungry. If there is no alternative, Ibis hotels should serve food every night. A very disappointing experience.

Dear Carol, Thank you for taking the time to tell us about your experience at the ibis Carcassonne Est La Cité. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our restaurant is close during the week-end during the low saison, but we still have a snack option available. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maurane F- Directrice d'exploitation

Ticked all the boxes

Customer review rating 5.0/5

Jomo Families - 18/09/2021 Confirmed reviews ALL

Convenient, clean, comfortable with welcoming staff.

Dear JOMO C., We very much appreciate your comments regarding your stay at the ibis Carcassonne Est La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maurane F- Directrice d'exploitation

Closer to the center than you may think

Customer review rating 4.0/5

David Families - 05/09/2021 Confirmed reviews ALL

It was a short stay bit we enjoyed a lot. Nice room and service an just 20 min walk to the castle which is a must see.

Would thoroughly recommend

Customer review rating 5.0/5

Nicole Couples - 26/08/2021 Confirmed reviews ALL

Great location, friendly team, lovely rooms, fabulous food

Good Value

Customer review rating 4.0/5

Richard Couples - 23/08/2021 Confirmed reviews ALL

The hotel was clean and well maintained. Rooms comfortable if a bit small. Staff excellent. Nothing too much trouble. Even booked our return covid tests at a pharmacy in town.

Good stay but room very small

Customer review rating 3.0/5

D. Couples - 21/08/2021 Confirmed reviews ALL

Just one night is fine. However I found the room smaller than expected.

Good stay!

Customer review rating 4.0/5

Anonymous Families - 12/08/2021 Confirmed reviews ALL

Clean, friendly staff, nice pool, great breakfast! Rooms a bit small.

Correcto

Customer review rating 4.0/5

Albert Families - 10/08/2021 Confirmed reviews ALL

Estancia agradable.

Good stay, great welcome

Customer review rating 4.5/5

Tonon Couples - 26/08/2020 Confirmed reviews ALL

Very friendly and professional receptionists - very cautious with cleaning bedroom key, Credit Card machines. Room nice - nice swimming pool too Very pleasant stay

Dear K., We very much appreciate your comments regarding your stay at the ibis Carcassonne Est La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Maurane F - General manager

rooms correct, well located, staff friendly

Customer review rating 4.5/5

Francesc B. Families - 19/08/2020 Confirmed reviews ALL

only for one night , but there was a good experience

Conforme à nos attentes

Customer review rating 5.0/5

Nadine Families - 18/08/2020 Confirmed reviews ALL

Conforme à nos attentes

Super

Customer review rating 3.5/5

Anonymous Friends - 14/08/2020 Confirmed reviews ALL

Inoubliable

Overnight stay

TripAdvisor rating 4.0/5

875suzannec Couples - 27/10/2019 TripAdvisor review

Hotel is within easy reach of La Cite so convenient for a overnight stay. On site parking which was great for security. Rooms were quite small bit more than adequate for an overnight stay. Staff were helpful and friendly,

If you are given room 202 ask for another!

TripAdvisor rating 4.0/5

Susiespoon Business - 01/09/2019 TripAdvisor review

This hotel is on the small side and when we arrived they just had a coach load arrive so this may not be a fair time to review, however, the hotel is nice, it has a small pool and a terrace to sit in the sun and relax, a bar and a restaurant that sells decent food, the staff are lovely. However we were given room 202, it is on the 1st floor (no lift about 16 steps), at the top of the stairs, turn right and it is the first room, all of the rest of the rooms on this floor are separated by a fire door in the hall, which obviously reduces noise for them, room 202 is not, you can hear everything, every time someone checks in at reception, every time someone comes up the stairs (especially late at night) and every time the hall door to the rest of the rooms is opened and banged shut :( Then in the morning the chamber maids doing the bedrooms, it really is like being in a room just off reception, I am sure that had we have had any other room we would have loved our stay but sleep s important. Also the room was very, very small more like a budget Ibis than a Ibis styles, I kept stubbing my toes on things!

A good stay

TripAdvisor rating 5.0/5

suet385 Family - 23/08/2019 TripAdvisor review

One night before a low cost flight. Very attentive staff. Nice new heated splash pool. Good quality evening meal at 20€ A full hotel, but achieved a good nights sleep. No noise. Comfortable bed. Refurbished rooms. Good breakfast. Free car park,

great service and food

TripAdvisor rating 4.0/5

Frank P Business - 14/01/2018 TripAdvisor review

In a way just another Ibis, but staff was very friendly and professional. Room ok, restaurant very good for dinner as well as breakfast. Location is not great, but easily accessible and close to a shopping centre.

Friendly, comfortable & efficient - excellent food also!

TripAdvisor rating 5.0/5

Vivienne423 Couples - 27/06/2017 TripAdvisor review

Excellent food, comfortable beds, friendly & helpful staff - what more could one ask...? We would recommend this hotel to anyone visiting Carcassonne - the food alone is even worth a detour - and the personnel are so friendly & helpful!

Good morning, Than you for tanking time to comment your stay in our hotel. We are glad to hear that your stay was fine. The staff is delighted to have contributed to the smooth running of your stay. Thank you very much for those compliments that honor us. We hope to see you again in Ibis Carcassonne Est la cité!! Best regards

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