Very nice helpful staff, nice clean rooms,

The staff were friendly and helpful. The beds were comfortable and the linen of good quality. My sister and I had a twin bedded room which would have struggled to fit in one single bed. It was unacceptably small for a bedroom and the size of it should be re-assessed as a double room. On booking I failed to see anything saying that the restaurant was closed on a Sunday, the day we were there. Friends who often stay at an Ibis said even those hotels without a restaurant had a good selection close by, this didn't. The nearby Campanile was only serving residents at their hotel in the evening but took pity on us and allowed us to eat there. Otherwise we would have gone hungry. If there is no alternative, Ibis hotels should serve food every night. A very disappointing experience.

Convenient, clean, comfortable with welcoming staff.

It was a short stay bit we enjoyed a lot. Nice room and service an just 20 min walk to the castle which is a must see.

Great location, friendly team, lovely rooms, fabulous food

The hotel was clean and well maintained. Rooms comfortable if a bit small. Staff excellent. Nothing too much trouble. Even booked our return covid tests at a pharmacy in town.

Just one night is fine. However I found the room smaller than expected.

Clean, friendly staff, nice pool, great breakfast! Rooms a bit small.

Estancia agradable.

Very friendly and professional receptionists - very cautious with cleaning bedroom key, Credit Card machines. Room nice - nice swimming pool too Very pleasant stay

Hotel is within easy reach of La Cite so convenient for a overnight stay. On site parking which was great for security. Rooms were quite small bit more than adequate for an overnight stay. Staff were helpful and friendly,

This hotel is on the small side and when we arrived they just had a coach load arrive so this may not be a fair time to review, however, the hotel is nice, it has a small pool and a terrace to sit in the sun and relax, a bar and a restaurant that sells decent food, the staff are lovely. However we were given room 202, it is on the 1st floor (no lift about 16 steps), at the top of the stairs, turn right and it is the first room, all of the rest of the rooms on this floor are separated by a fire door in the hall, which obviously reduces noise for them, room 202 is not, you can hear everything, every time someone checks in at reception, every time someone comes up the stairs (especially late at night) and every time the hall door to the rest of the rooms is opened and banged shut :( Then in the morning the chamber maids doing the bedrooms, it really is like being in a room just off reception, I am sure that had we have had any other room we would have loved our stay but sleep s important. Also the room was very, very small more like a budget Ibis than a Ibis styles, I kept stubbing my toes on things!

One night before a low cost flight. Very attentive staff. Nice new heated splash pool. Good quality evening meal at 20€ A full hotel, but achieved a good nights sleep. No noise. Comfortable bed. Refurbished rooms. Good breakfast. Free car park,

In a way just another Ibis, but staff was very friendly and professional. Room ok, restaurant very good for dinner as well as breakfast. Location is not great, but easily accessible and close to a shopping centre.

Excellent food, comfortable beds, friendly & helpful staff - what more could one ask...? We would recommend this hotel to anyone visiting Carcassonne - the food alone is even worth a detour - and the personnel are so friendly & helpful!