ibis budget Carcassonne La Cité 2 stars

Customer review rating (ALL Rating) 4.5/5 1,166 reviews

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Description

Hotel extras

  • Near the medieval city: 15 minutes on foot and 3 minutes by car

  • Ideal location: 1.2 miles (2 km) from the highway and train station

  • Two large, free, private and secure car parks

  • A dynamic team with smart tips especially for you

  • Special customized offer for sports fans

Our accommodation(s)

Hotel location

ibis budget Carcassonne La Cité

211, Avenue du Général Leclerc
11000 CARCASSONNE
France

GPS:43.20775, 2.378756

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,166 reviews

Customer review rating 5.0/5

June P. Solo - Confirmed reviews ALL

The Ibis budget hotel staff here made our stay soooo pleasant. Nothing was too much trouble. This makes a BIG difference to any stay. It is about a 25 minute steady walk into Carcassonne town (depending on your mobility-I could do it in about 20 mins -having very small stride). There is an Aldi + Lidl +McDonalds 5 minute walk should you need. Excellent value for money.

Dear June P., Thank you very much for taking the time to share your positive experience at ibis budget Carcassonne La Cité. I am delighted to hear that our friendly staff made a significant difference to your stay. Our team is dedicated to providing excellent service, and it is wonderful to know that their efforts contributed to your pleasant experience. I appreciate your feedback regarding the location of our hotel. Being a short distance from Carcassonne town, as well as local amenities such as Aldi and Lidl, allows our guests to enjoy both convenience and accessibility. It is gratifying to hear that you found our accommodation to offer excellent value for money, as we strive to provide our guests with comfortable and affordable options. Should you have the opportunity to visit us again, we would be delighted to welcome you back for another enjoyable stay. Warm regards, Nathalie Breysse, Director

Customer review rating 1.5/5

Guillaume G. Business - Confirmed reviews ALL

First, the shower was clogged. So the bathroom has been quickly flooded. Then, the AC was noisy. But the worst, one of the towel smells weird. A really peculiar smell that I well know. The towel smells cat's pee!! I have a pretty good nose, I'm sure that's it! What's the heck ? At the end, in the morning, the coffee machine had a bug and I lost several minutes to ask a decent coffee to the receptionist.

Hello Mr. G., Thank you for taking the time to share your experience during your stay at the ibis budget Carcassonne La Cité. I am sincerely sorry to learn that your stay did not meet your expectations and that you encountered several inconveniences. It would have been pleasant for you to inform us on site so that we could have relocated you. Regarding the shower, I understand how frustrating this can be. We take the cleanliness and maintenance of our facilities very seriously, and I will ensure that our technical team examines this issue. Additionally, I am sorry to hear that the air conditioning system was noisy. We strive to maintain a comfortable environment for our guests. As for the towels, it is unacceptable that they do not meet the quality standards we uphold. We love cats but guarantee you 100% that no animals roam the hotel. We aim to provide a seamless service in all aspects of your stay. We hope to have the opportunity to welcome you again in order to provide you with an experience that meets your expectations. We remind you once again that if you have any concerns, we are available to find solutions on site to ensure that your stay is perfect. Sincerely, Nathalie Breysse, Director

Customer review rating 5.0/5

Rita P. Families - Confirmed reviews ALL

The hotel was exactly what we needed for our short stay in Carcassonne. We stayed for two nights with breakfast included, which was very good and practical. The family room was clean, and our 3-year-old loved the bunk bed. The private parking was closed at night, which made us feel secure. The staff were very friendly and spoke Spanish, which was great since I don’t speak much French.

Customer review rating 4.5/5

Karim O. Business - Confirmed reviews ALL

Personnel sympa

Cher Karim, Je vous remercie pour vos commentaires positifs concernant votre séjour chez ibis budget Carcassonne La Cité. Nous sommes ravis d'apprendre que vous avez trouvé notre rapport qualité-prix satisfaisant et que notre équipe a su vous offrir un service agréable. Votre satisfaction est notre priorité et nous espérons vous accueillir à nouveau lors de votre prochaine visite. Cordialement, Nathalie Breysse, Directrice

Customer review rating 4.5/5

Beatriz D. A. N. Couples - Confirmed reviews ALL

Estancia agradable

Other web-users rate our hotel

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  • 1,010 reviews 9.5/10 Service
  • 6 reviews 10/10 WiFi
  • 647 reviews 6.6/10 Breakfast
  • 559 reviews 7.8/10 Cleanliness
  • 366 reviews 9.1/10 Value
  • 166 reviews 3.2/10 Amenities

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