ibis budget Carcassonne La Cité 2 stars

Customer review rating (ALL Rating) 4.4/5 1,594 reviews

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Description

Hotel extras

  • Near the medieval city: 15 minutes on foot and 3 minutes by car

  • Ideal location: 1.2 miles (2 km) from the highway and train station

  • Two large, free, private and secure car parks

  • A dynamic team with smart tips especially for you

  • Special customized offer for sports fans

Our accommodation(s)

Hotel location

ibis budget Carcassonne La Cité

211, Avenue du Général Leclerc
11000 CARCASSONNE
France

GPS:43.20775, 2.378756

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wi-Fi
  • Air conditioning
  • Breakfast

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,594 reviews

TripAdvisor Rating  3.5/5  1,254 reviews

Only a portable and noisy heater was provided. I barely slept.

Customer review rating 1.5/5

Steve Business - Confirmed reviews ALL

If I had been told there was a problem with the heating I would not have confirmed my booking when I arrived at the hotel and would have gone elsewhere

Dear Steve, Thank you for this review about your recent stay. We apologise for the inconvenience caused by the portable heater in your room. Our team is always on hand to assist with any issues that may arise to ensure you have a comfortable stay. We have recently renovated all our rooms to enhance the comfort and experience of our guests and would like to assure you that maintaining a high standard of service is our priority. We take feedback seriously to ensure a pleasant stay for all our guests. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Nathalie BREYSSE, Manager

Good choice

Customer review rating 4.5/5

Oriol Families - Confirmed reviews ALL

Excellent reception staff, wide and clean room, good secured parking. Beds very comfortable

Dear Oriol, Thank you for taking the time to share your feedback. We're delighted to hear that you found our reception staff helpful and friendly, and that the comfort and cleanliness of our rooms met your expectations. It's also great to know you appreciated the secure parking available at our hotel. We take pride in providing well-maintained accommodations with comfortable bedding, and we're glad this contributed positively to your stay. Regarding the difficulty in distinguishing handicapped rooms, we regret that this presented a challenge. We strive to ensure all our guests have a comfortable and accessible stay, and our team is always on hand to assist with any specific needs or concerns. We hope to welcome you back in the future. Kindest regards, Nathalie BREYSSE, Manager

Good Value

Customer review rating 4.0/5

Richard H. Families - Confirmed reviews ALL

Good value for a two night stay

Dear Richard, Thank you for taking the time to share your feedback with us. We are glad to hear that you found value during your two-night stay at our establishment. We appreciate your suggestion for larger rooms and understand that space is an important aspect of comfort. While our room sizes are designed to be efficient and cost-effective, our recent renovation in May 2023 has ensured that all guest areas are updated to enhance the overall experience. We look forward to the opportunity of welcoming you back in the future. Best regards, Nathalie BREYSSE, Manager

Very clean

Customer review rating 4.5/5

Smcd Friends - Confirmed reviews ALL

Within easy walking distance to La Cite, very clean, good breakfast and helpful staff

Dear Sarah, Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you found our hotel to be very clean and within easy walking distance to La Cite. Our dedicated staff always strive to provide a comfortable and enjoyable stay for our guests, so your kind words are greatly appreciated. It's wonderful to know that you enjoyed our breakfast and found our staff to be helpful. We take pride in offering a variety of quality breakfast options at a modest price, ensuring a great start to the day for our guests. We hope to have the pleasure of welcoming you back in the future. Warm regards, Nathalie BREYSSE, Manager

Ideal place to stay to visit the Cité

TripAdvisor rating 5.0/5

apars0n Couples - TripAdvisor review

Good location close to old town and bus stops. Airport within easy reach by public transport including dedicated shuttle bus at cost of 6 euros per journey. Copious breakfast options. Comfortable room and decent WiFi. Excellent value for money

Dear Guest, Thank you for taking the time to review your stay. We are delighted to hear that you found our location convenient for visiting the old town and accessing public transport, including the airport shuttle bus. It's great to know that you enjoyed our breakfast options and found the room comfortable with decent WiFi. We appreciate your kind words about the value for money our hotel offers and are committed to providing a pleasant stay for all our guests. Your feedback is valuable to us and we hope to welcome you back in the future. We look forward to welcoming you back. Best wishes, Nathalie BREYSSE, Manager

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Other web-users rate our hotel

  • 1,103 reviews 8.5/10 Location
  • 1,387 reviews 6.9/10 Room
  • 1,174 reviews 9.6/10 Service
  • 26 reviews 9/10 WiFi
  • 736 reviews 7.1/10 Breakfast
  • 665 reviews 7.9/10 Cleanliness
  • 540 reviews 9.5/10 Value

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