ibis budget Carcassonne La Cité 2 stars

TripAdvisor rating 3.5/5 1,171 reviews
ibis budget Carcassonne La Cité
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+ 8 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Near the medieval city: 15 minutes on foot and 3 minutes by car

  • Ideal location: 1.2 miles (2 km) from the highway and train station

  • Two large, free, private and secure car parks

  • A dynamic team with smart tips especially for you

  • Special customized offer for sports fans

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air Conditioning
Catering
  • Breakfast
  • Snack & beverage machine

Hotel location

ibis budget Carcassonne La Cité

211, Avenue du Général Leclerc
11000
carcassonne
france

Tel: +33892680914

Fax: (+33)4/68258263

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    AEROPORT SALVAZA At 9km / 5.59 miles

  • By car

    A61 / sortie Est n° 24 At 0.1km / 0.06 miles

  • By train

    GARE At 3km / 1.86 miles

GPS :43.20775, 2.378756

Our accommodations

TRIPLE - Room with a large bed and a bunk bed

  • Max. number of persons: 3
  • Wireless internet in your room

DOUBLE - Room with large bed for 2 people

  • Max. number of persons: 2
  • Wireless internet in your room

Twin - Room with twin beds.

  • Max. number of persons: 2
  • Wireless internet in your room

Our guest reviews for
ibis budget Carcassonne La Cité

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

3,198 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,171 reviews

Excellent Staff

Customer review rating 4.0/5

Richard Business - 02/11/2019 Confirmed reviews ALL

The man who checked us in was excellent and provided great service during the stay. many thanks to him for that.

Dear RICHARD G., We very much appreciate your comments regarding your stay at the ibis budget Carcassonne La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not recommended unless you have a car

Customer review rating 4.0/5

Anonymous Families - 27/10/2019 Confirmed reviews ALL

The receptionist is friendly but the hotel has thin walls and I didn’t sleep well due to the noise. The location us not good if you want to see Carcasonne on foot and have no car. It’s too far away and the road is busy and lacks charm

Dear Guest, Thank you for your feedback. While we are pleased to read of the friendly service provided by our team, we regret that your stay wasn't entirely satisfying. We encourage guests to let us know of any issues at the time, our team would be happy to offer a quieter room should one be available. We are sorry to hear that our location was not completely to your liking. Our hotel is however in close proximity to a number of shops and restaurants. We are also near to Highway A61 and just about 1.9 km from the station; where there is the possibility to board Bus No. 2 or 10 to access the city center. The option also exists to take an airport shuttle to the Medieval city of Carcassonne. Our team is always happy to assist and would be happy to provide any additional information or directions, if needed, on your next visit. We hope to welcome you back. Best wishes Nathalie BREYSSE, Manager

Easy and pleasant

Customer review rating 4.0/5

Anonymous Friends - 14/10/2019 Confirmed reviews ALL

Staff were extremely pleasant and helpful

Dear YOLANTA G., We very much appreciate your comments regarding your stay at the ibis budget Carcassonne La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great overnighter very handy for all things Carcassonne.

Customer review rating 4.0/5

M M. Solo - 23/09/2019 Confirmed reviews ALL

Always welcoming and an easy stop over. Everything you need at a budget price

Dear BRIDGET T., We very much appreciate your comments regarding your stay at the ibis budget Carcassonne La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great

Customer review rating 4.0/5

Ie Solo - 22/09/2019 Confirmed reviews ALL

Have stayed here before at Ibis Carcassonne, will stay here again when I am down that way

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Very welcoming staff, good food, but the building needs refreshing.

Customer review rating 4.0/5

Sue M. Couples - 18/09/2019 Confirmed reviews ALL

The staff were very welcoming and helpful. The breakfast was a good choice of foods. The room was a reasonable size but could be cleaner and the bathroom really needs replacing. The shower was small for my husband and it was full of mould. The structure of the hotel needs refreshing.

Dear Sue, Thank you for taking the time to share your valuable review. Our team members always go out of their way to ensure they deliver the best service possible. It’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. We are sorry for any inconvenience caused. We assure you that we have passed your comments regarding the cleanliness to our housekeeping team. Also, we have taken note of your remarks regarding the bathroom. We wish you had informed us during the stay. We hope to welcome you back in the future. Best wishes, Nathalie BREYSSE, Manager

Overnight stay on a trip South.

Customer review rating 4.0/5

Steve M. Couples - 15/09/2019 Confirmed reviews ALL

A very warm welcome by all staff. Effecient service, comfortable bed in a clean room with a view of mountains and plenty of hot water.

Dear STEPHEN M., We very much appreciate your comments regarding your stay at the ibis budget Carcassonne La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great Place to stay

Customer review rating 4.0/5

Roger Y. Couples - 11/09/2019 Confirmed reviews ALL

Easy to book in. Helpful receptionist and room just right.

Dear ROGER Y., We very much appreciate your comments regarding your stay at the ibis budget Carcassonne La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A comfortable, convenient and friendly hotel.

Customer review rating 4.0/5

Robert L. Families - 08/09/2019 Confirmed reviews ALL

Receptionist was very friendly and helpful and the rooms were comfortable and very well air conditioned! We have stayed before so know it is very convenient for the city and the autoroute. The breakfast area is a little small, but the choice was fine. Car parking arrangements are good.

Dear Robert, Thank you for taking the time to give your opinion about your stay. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. Thank you for noting your comfortable accommodation and our friendly team. Your remarks regarding the reception and breakfast room have been duly noted. Nevertheless, it's great to know our parking and location were convenient for you. We look forward to welcoming you again. Best wishes,

Great location for a historic visit

TripAdvisor rating 3.5/5

Stephen S Couples - 02/09/2019 TripAdvisor review

Used as an overnight on our way south, but timed the visit so we could spend the afternoon/evening visiting the historic Cite and the town too. Arrived at about 15.00 and simple check-in left us ample time to walk the 15mins to the citadel. Handy map available meant we could explore without getting lost. Returned to hotel after eating. Room more than adequate, and appreciated the ability to NOT have the bunk over our double bed. Good nights sleep - we had a rear facing room - and after the usual decent buffet breakfast we were off and on our way bright and early.

Dear Stephen, Thanks for sharing such positive opinions of your time at Ibis Budget Carcassonne La Cité. What more can we say! We are pleased we were able to provide you with the high standards of service you expect from us. We believe a comfortable bed and a great night's sleep and a good breakfast are high up on the list of priorities for our guests, and we are glad to see we were able to exceed your expectations. We hope to welcome you back for another pleasant stay. Best wishes,
Customer review rating 4.0/5

Philippe Couples - 01/09/2019 Confirmed reviews ALL

Super

Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées.

Esperable

Customer review rating 4.0/5

Santiago Couples - 21/08/2019 Confirmed reviews ALL

Esperable

Estimado SANTIAGO MIGUEL V., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis budget Carcassonne La Cité. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis Budget, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo.

Friendly staff. Room ok

Customer review rating 4.0/5

Bertrand S. Families - 09/08/2019 Confirmed reviews ALL

Nice welcome and helpful reception. Breakfast was OK. Room was the let down I preferred the B&B hotels rooms as more spacious with better bed and a proper bathroom. Looking to close to a F1. Will not use ibis budget again

Dear Bertrand, Thank you for taking the time to share your valuable review. We are sorry for any inconvenience caused during your stay with us. Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time. Regarding the room, we wish you had informed us during the stay so that our team would have found an immediate solution. We would like you to brief us on what went wrong during your stay. We hope to welcome you back. Best wishes,

Good priced accommodation

Customer review rating 4.0/5

J H. Couples - 04/08/2019 Confirmed reviews ALL

The hotel was clean and welcoming. The room was a reasonable size with separate WC and shower. The bed was comfortable. The breakfast was okay, would have liked a greater variety and more choice of fresh fruit but it was tasty and we had enough to eat. A good budget stay

Dear Guest, Thank you for sharing your feedback regarding your recent stay. It means a lot to know that, overall, your time with us was enjoyable. We have taken note of your comments regarding our breakfast buffet and handed them to the concerned department. Also, as we are continually trying to improve the variety and quality of food items that we offer, we would love to hear any suggestions which you may have on your next visit. We hope that you will return in future. Best wishes,

Budget break

Customer review rating 4.0/5

Tim Solo - 13/07/2019 Confirmed reviews ALL

Enjoyable stay but few local amenities.

Dear Tim, We value your feedback in relation to your recent stay. We are delighted to know that your time with us was enjoyable. It was however disappointing to read that our privileged location was not completely to your liking. Our situation puts us in close proximity to tourist attractions such as the Medieval city of Carcassonne while allowing our guests to easily access to all the major transport options. We are pleased that, despite this, you found our hotel to be of good value. We hope that you will return in future. Best regards, Nathalie BREYSSE, Manager

satisfactory

Customer review rating 4.0/5

S. H. Solo - 11/07/2019 Confirmed reviews ALL

OK as I would expect for the price

Dear MRS H. S., We very much appreciate your comments regarding your stay at the ibis budget Carcassonne La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie BREYSSE Manager

Overall satisfying.

TripAdvisor rating 3.5/5

inoslavventurin Family - 11/07/2019 TripAdvisor review

A decent Ibis hotel, not very far from the medieval city, only the surrounding affects you when you walk in the night. Parking fenced ok and free. Staff helpfull. We didn't use the breakfast. Ad I stated, overall satisfying

Dear Inoslavventurin, Thank you for writing this review. We appreciate your positive feedback regarding our convenient location and parking. On that note, we would like to let you know that we do have a watchman at night to assist our guests and ensure their safety. Hopefully you will have a chance to enjoy our tasty breakfast on your next visit. We are proud to offer a large variety of quality foods for a very modest price of €6.80. We all certainly hope that we can welcome you back in the future. Kindest regards, Nathalie BREYSSE, Manager

Good

Customer review rating 4.0/5

Karin Friends - 06/07/2019 Confirmed reviews ALL

Very decent hotel and friendly staff. Hotel is situated at a good location not far from the old city. The breakfast buffet is really a good offer and offers a wilde variety of products.

Dear Karin. It was a pleasure to receive your kind appraisal of your stay with us at Ibis Budget Carcassonne La Cité. We would like to thank you for choosing to stay with us. Our team aims to provide a truly memorable experience and we are delighted that we met your expectations. It’s great to know we were able to tempt your taste buds with the wide selection on offer at our breakfast buffet and that our location was convenient for you. We look forward to welcoming you back. Best wishes, Nathalie BREYSSE, Manager

Carcassonne IBIS Budget

TripAdvisor rating 3.5/5

oliver k Solo travel - 30/06/2019 TripAdvisor review

All very satisfactory exceot it is 45 minutes walk from the railway station. Much of the pavement en route is either blocked by parked cars or very bad surface. Only about 2 buses an hour in each direction. Hotel itself very good.

Dear Oliver, Thank you for sharing your feedback regarding your recent stay. We are glad you appreciated our facilities but regret that our location was not ideal for your needs. We are located very near to the A61 for easy access by car and buses 2 and 10 take you to the city, while there is also the possibility to take an airport shuttle to the Medieval city of Carcassonne. We hope to welcome you back. Best wishes,

Friendly, convenient and completely satisfactory.

Customer review rating 4.0/5

Margaret M. Couples - 27/06/2019 Confirmed reviews ALL

We stayed a week here ....it was most convenient. Only a short walk to La Cite, just a bit firther into the town, and easy access to roads leading out into the countryside once we hired a car. Rooms clean, breakfast excellent, staff extremely helpful.

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