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ibis budget Carcassonne La Cité 2 stars

Customer review rating 4.0/5 3,926 reviews

ALLSAFE approved hotel

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Room 1

ibis budget Carcassonne La Cité
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+ 8 Services

Hotel extras

  • Near the medieval city: 15 minutes on foot and 3 minutes by car

  • Ideal location: 1.2 miles (2 km) from the highway and train station

  • Two large, free, private and secure car parks

  • A dynamic team with smart tips especially for you

  • Special customized offer for sports fans

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Air Conditioning
Catering
  • Breakfast Paying
  • Snack & beverage machine Paying

Hotel location

ibis budget Carcassonne La Cité

211, Avenue du Général Leclerc
11000 carcassonne
france

Tel: +33892680914

Fax: (+33)4/68258263

Check-in from 14h00

Check out up to 11h00

  • By plane

    AEROPORT SALVAZA At 9km / 5.59 miles

  • By car

    A61 / sortie Est n° 24 At 0.1km / 0.06 miles

  • By train

    GARE At 3km / 1.86 miles

GPS :43.20775, 2.378756

Our accommodation(s)

Our guest reviews for
ibis budget Carcassonne La Cité

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

3,926 reviews

TripAdvisor Rating 3.5/5

1,201 reviews

Great Welcome

Customer review rating 4.5/5

Graham Couples - 04/09/2021 Confirmed reviews ALL

Very helpful staff, who kindly put my insulin in their fridge. The room had been recently renovated to a good standard, although there was a slight lingering smell of drains

Dear Graham, Thank you very much for providing this review of your recent stay. It's great to hear that we gave you a warm welcome and that our hotel met with your approval. We are sorry about the issue you mention and we are working on it. We hope to see you again. Kindest regards,

Good room with friendly staff

Customer review rating 5.0/5

Jordi Couples - 24/08/2021 Confirmed reviews ALL

We arrived very late (00:30) but the staff was very pleasant to us, so our welcome couldn't be better. The room was very clean and nice, so we had whatever we needed.

Dear Jordi, Thank you for sharing your experience. We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay and appreciated the high standards we strive to maintain. It would be a pleasure to welcome you back on another occasion. Best wishes,
Customer review rating 3.5/5

Kuri Families - 18/08/2021 Confirmed reviews ALL

Ibis team was very nice and the stay was very pleasant. Hotel is nicely placed, not too close, not too far to go to the Cite or even to the centre if you are ready for a small walk. A bit of vacuum in the corridor would have been welcome though. On the major minus points, I also saw a manager putting back some frozen croissants that felt on the floor in a bag that contained "clean" croissant (which did not felt)... I sure wish those would be directly discarded instead of potentially see them in my plate at the next breakfast.

Dear Kuri, Thank you for taking the time to share your review. We are pleased that our location suited your needs and overall you had an enjoyable stay, nevertheless, we are concerned by your comments as we take our health and safety standards very seriously and will be carrying out corrective training with our team. Please do let us know of any issues while you are with us so that we can address these immediately. Our guests' satisfaction and well-being are always our main aim. We hope you will come back and visit us again for an improved stay. Kind regards, Nathalie BREYSSE, Manager

Well located

Customer review rating 2.5/5

Jaume Families - 15/08/2021 Confirmed reviews ALL

Well located, dirty room

Dear Jaume, Thank you for your feedback. It is pleasing to know that our location was suitable for your needs. We do try to maintain our high standards and are sorry that you experienced anything less during your time with us. Please do not hesitate in making us aware of any issues so that we may have these addressed at the time. We do hope to welcome you back in the future. Best wishes, Nathalie BREYSSE, Manager

good stay

Customer review rating 4.0/5

Céline Friends - 15/08/2021 Confirmed reviews ALL

it was great

Dear Céline, Thank you for sharing your review. It would be a pleasure to welcome you again. Best regards, Nathalie BREYSSE, Manager

comfortable and convenient

Customer review rating 4.5/5

Kg Families - 10/08/2021 Confirmed reviews ALL

Good location, comfortable and good value.

Dear Guest, Thank you for this great review. We are very pleased you found our prices competitive for the quality services we deliver and that you found our location was ideal for your needs. We look forward to seeing you again. Best wishes,

Nickel

Customer review rating 5.0/5

G. Couples - 07/03/2021 Confirmed reviews ALL

Ras impeccable

Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées.
Customer review rating 2.5/5

Ng Business - 23/02/2021 Confirmed reviews ALL

Tiny room, no heater in the middle of winter that is the best thing I've never got. Fortunately, receptionists were not bad.

Dear Guest, Thank you for taking the time to share your experience with us. We are glad you appreciated the welcome received from our team, however, we regret that the size of your room didn't quite meet your expectations We do offer rooms of various sizes and we would happily assist you in choosing one to better suit your needs during your next visit. The heating is individually controlled by guests in their rooms and our team are very happy to assist if requested. We hope to be able to welcome you again in the future. Best regards, Nathalie BREYSSE, Manager

Well located

Customer review rating 3.5/5

Claudio Families - 04/09/2020 Confirmed reviews ALL

Good

Ideal location.

Customer review rating 4.0/5

C. Couples - 21/02/2020 Confirmed reviews ALL

Very good.

Customer review rating 3.0/5

Nemari E. Business - 08/02/2020 Confirmed reviews ALL

Quite noisy corridore with staff and guest chatting till early hours of the morning. Poor choices for breakfast.

Dear Nemari. We thank you for taking the time to send us your feedback. The comfort and well being of our guests is of the utmost importance to us and we are sorry to hear that you were disturbed during your stay. We wish we had known at the time so we could have taken appropriate action. We have taken note of your comments regarding our breakfast selection and would love to hear any suggestions which you may have on how we could improve on your next visit. We hope to welcome you back. Best wishes, Nathalie BREYSSE, Manager

Great location for a historic visit

TripAdvisor rating 5.0/5

Stephen S Couples - 02/09/2019 TripAdvisor review

Used as an overnight on our way south, but timed the visit so we could spend the afternoon/evening visiting the historic Cite and the town too. Arrived at about 15.00 and simple check-in left us ample time to walk the 15mins to the citadel. Handy map available meant we could explore without getting lost. Returned to hotel after eating. Room more than adequate, and appreciated the ability to NOT have the bunk over our double bed. Good nights sleep - we had a rear facing room - and after the usual decent buffet breakfast we were off and on our way bright and early.

Dear Stephen, Thanks for sharing such positive opinions of your time at Ibis Budget Carcassonne La Cité. What more can we say! We are pleased we were able to provide you with the high standards of service you expect from us. We believe a comfortable bed and a great night's sleep and a good breakfast are high up on the list of priorities for our guests, and we are glad to see we were able to exceed your expectations. We hope to welcome you back for another pleasant stay. Best wishes,

Overall satisfying.

TripAdvisor rating 4.0/5

inoslavventurin Family - 11/07/2019 TripAdvisor review

A decent Ibis hotel, not very far from the medieval city, only the surrounding affects you when you walk in the night. Parking fenced ok and free. Staff helpfull. We didn't use the breakfast. Ad I stated, overall satisfying

Dear Inoslavventurin, Thank you for writing this review. We appreciate your positive feedback regarding our convenient location and parking. On that note, we would like to let you know that we do have a watchman at night to assist our guests and ensure their safety. Hopefully you will have a chance to enjoy our tasty breakfast on your next visit. We are proud to offer a large variety of quality foods for a very modest price of €6.80. We all certainly hope that we can welcome you back in the future. Kindest regards, Nathalie BREYSSE, Manager

Carcassonne IBIS Budget

TripAdvisor rating 5.0/5

Oliver D Solo travel - 30/06/2019 TripAdvisor review

All very satisfactory exceot it is 45 minutes walk from the railway station. Much of the pavement en route is either blocked by parked cars or very bad surface. Only about 2 buses an hour in each direction. Hotel itself very good.

Dear Oliver, Thank you for sharing your feedback regarding your recent stay. We are glad you appreciated our facilities but regret that our location was not ideal for your needs. We are located very near to the A61 for easy access by car and buses 2 and 10 take you to the city, while there is also the possibility to take an airport shuttle to the Medieval city of Carcassonne. We hope to welcome you back. Best wishes,

Good Location,Good Hotel,Nice and simple...

TripAdvisor rating 5.0/5

Paul C Solo travel - 18/09/2018 TripAdvisor review

Very warm welcome, clean room, good breakfast for 6.60 euros, You lock your cycle in the room, 10/15 minute walk to the Cite and into Carcassonne, only one pillow and no sink plug, excellent boulangerie across the road.

Dear Paul. Thank you for this review about your pleasant stay at Ibis Budget Carcassonne La Cité. We are delighted to know that you found our location to be ideal. Our team is always happy to go the extra mile to ensure that your requirements are met, please do not hesitate in making us aware of any needs which you may have during your visit. We are happy to hear that the variety, quality and price of our breakfast were to your satisfaction. We look forward to welcoming you again. Kindest regards, Nathalie BREYSSE, Manager

Great price

TripAdvisor rating 4.0/5

James_Gui243 Couples - 08/09/2018 TripAdvisor review

Hotel room was very clean. It’s also conveniently located near a McDonald’s so I went there for breakfast instead of eating at the hotel. There are also vending machines located at the lobby. Hotel staff was very polite and tried their best to describe where the castle was located.

Dear James, Thank you for reviewing your recent experience with us. We are very pleased that you found your room and our competitive prices to your liking. Thank you for mentioning our convenient location, which is within walking distance of the lovely medieval citadel of Carcassonne. We appreciate your kind words about our dedicated team members who are always eager to assist in any way possible. Next time, we hope that you will try our delicious continental breakfast buffet à volonté à seulement 6.60 € that offers a variety of quality products; it's a great way to start off your day! It would be a pleasure to have you return in the future. Best regards, Nathalie BREYSSE, Manager

Fine for couples or singles

TripAdvisor rating 3.0/5

Solange H Family - 28/07/2018 TripAdvisor review

Helpful staff, clean rooms but no proper bathroom. Separate toilet (no lid), shower cubicle too small/wet to dress and main wash basin set in the bedroom with no privacy. Sharing twin room with adult grandson meant popping out in turn, quite amusing but not convenient.

Cher client, Nous avons bien pris note de votre commentaire et nous vous remercions de l'avoir rédigé suite à votre séjour dans notre Ibis Budget Carcassonne La Cité. Votre retour sur la propreté de la salle de bain a bien été pris en compte et transféré à notre société de nettoyage. Merci pour votre mot aimable sur notre personnel de réception qui est à votre service 24h-24 afin de rendre votre séjour des plus agréables. Bien cordialement, Nathalie BREYSSE Directrice

Good budget option

TripAdvisor rating 5.0/5

Neil K Couples - 02/02/2018 TripAdvisor review

Staff were very friendly and helpful, the hotel is situated close to the medieval part of the city, a good budget option. The rooms are clean and quiet, and for the money, it is a good option for staying in Carcasonne

Cher client, Un immense merci pour votre avis très positif laissé sur TripAdvisor suite à votre séjour dans notre Ibis Budget Carcassonne La Cité. De nombreux points ont retenu votre attention : la gentillesse du personnel de réception, l’emplacement et la propreté de l'hôtel ou encore le rapport qualité-prix. A très bientôt dans notre belle ville de Carcassonne, Bien cordialement, Nathalie BREYSSE Directrice

Remarks...

TripAdvisor rating 4.0/5

anniedF7751CP Family - 16/10/2017 TripAdvisor review

Overall I was very pleased with the hotel. Minor points are as follows: The sound proofing could be improved between bedrooms , although the rooms themselves are very clean and the beds are very comfortable. Breakfast is plentiful with ample choices but the room itself needs to be rethought. It is too small for a large volume of travellers and the drinks machine needs to be relocated at the end of the breakfast lineup rather than at the beginning (and at the entrance of the breakfast room)because a queue of hungry people builds up very quickly as the machine dispenses some of the drinks very slowly.

Cher client, Merci d'avoir pris le temps de rédiger cet avis positif qui fait suite à votre séjour dans notre Ibis Budget Carcassonne La Cité. Vous avez apprécié la qualité de la literie, celle de notre petit déjeuner ainsi que la propreté générale des lieux. Au plaisir de vous accueillir à nouveau dans notre belle ville de Carcassonne, Bien cordialement, Nathalie BREYSSE Directrice

Great stay

TripAdvisor rating 5.0/5

stewartmW6767ZQ Couples - 04/10/2017 TripAdvisor review

We had a nice room.Clean and reasonable for the price but breakfast pretty limited even for Budget Accor and needs looking into. .Parking our car was free.We were only a couple of streets from the Centre Ville although cars parking on the pavements was awkward to get around.We had a lovely time in the Town but ate at a little restaurant outside the walls.

Cher client, C'est avec un grand plaisir que nous avons reçu votre commentaire : vous avez été pleinement satisfaits de votre séjour dans notre Ibis Budget Carcassonne La Cité. Les points positifs relevés : la proximité avec la Cité Médiévale, la gentillesse du personnel et le services proposés par l'hôtel ( parking notamment ). A très bientôt à Carcassonne , Bien cordialement, Nathalie BREYSSE

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