Hotel de la Cité Carcassonne-MGallery 5 stars

A personal welcome and historic introduction by Jérome was only the first token of appreciation for this overnight stay in Carcassonne. The stunning views from the room, the subtil music ambiance in the garden and the very attentive service, from the terrasse, the restaurant and the breakfast team make up a very refined and enjoyable stay.

Super

Overall my stay was memorable. The reception staff were professional and courteous. The La Barbacane restaurant was top class. It was disappointing that there was no balcony light that could be switched on at night. Also tet glass table on the balcony was not secured to the base with the result that it nearly toppled over and broke when my lightly leaned on it. I pointed this out to a staff member but nothing was done about it. Overall a very pleasant stay at the hotel and I would return again.

From arriving in the private car Park to leaving the staff and the experience was first class. As a couple travelling around Europe the visit was only really a one night stop to rear up for our next venue, Carcassonne was an outstanding find. This is the only hotel anyone should choose with the Fort, the food, service and room were beyond belief. We shall return.

Magnificent hotel ! .. full of charm and character and the rooms are spacious and comfortable. We throughly enjoyed our stay here and the staff were exceptionally nice to us. If you require the restaurant , you need to book in advance , we were lucky and got a cancellation and the food may have the best I have ever had ! ...

Rooms under the roofs accessible by two lifts and several stairs and steps staff who did not react despite a problem with my wife's ankle the only answer is « it is the rooms that you have reserved » The staff have claimed that the hotel is full I think because we booked through Booking After this experience never again the Accor hotels I will talk about it around me and on Social Network

We loved our stay and the suite we had with fantastic views and big terrace. Furthermore we liked a lot the service and staff, all of them were helpful, friendly and polite. The only thing we did not like that much was the restaurant, even the service was good and the food was of good quality, in our opinion the wine pairing was a bit short for the plates which we tried and the price even being a one Michelin Star restaurant was a bit high in comparison to other Michelin’s which we have tried and the quality was not so high.

We decided to take our honeymoon in your hotel de la cite Carcassonne. After the scary times we are living in with covid we felt this would be an extra special vacation as well as our honeymoon. Your drivers between parking and hotel are superb informative and friendly. We were taken to our room which was lovely, the bed very comfortable we felt we had made the right decision to take this vacation. As the day unfolded we found the plug sockets in the room didn’t work but found the bathroom one to work so didn’t bother to make a fuss. The first night we found the air conditioning to be somewhat not working whilst it made the noise it delivered very little cold air so at 2.30 am we opened the windows and switched it off. From 5am onwards we were awoken by the cars out on the street and then the street cleaners. This happened on all 3 nights of our stay which would not have been a problem if the air con worked and we didn’t have to open the windows. We again didn’t bother to complain on night 1 or 2 as we figured at this difficult time things were just getting back on track. Breakfast- the staff are welcoming and friendly the breakfast is not great quality and you can see from the bread basket cuts are being made to save on budget. After 2 nights of very little sleep we decided to cut our honeymoon by one night as we were exhausted and the room was just getting hotter. We went to pay the bill on the second night to say we wouldn’t be staying on the fourth night. At the reception we said we are checking out the next night and not asked why. We paid the bill and went to our room, the phone rang we were asked to return to reception and asked to pay another might no problem, paid and left. On checking out we had 3 people questioning why we hadn’t paid the fourth night and demand was made to pay. We were not asked in English or French as to why we wanted to leave early. The problem was not in paying it was the manner and continual demand to return to reception and told you haven’t paid all your bill you owe this. We really wanted to enjoy our stay, and on the last night we hooped to go and sit our near the turrets and have a few photos taken, it was our honeymoon after all! The tables were empty we sat down and were discussing what to have to drink and we were then interrupted and told to leave the table, its reserved for the restaurant which hadn’t opened yet and we were still guests in your Hotel. We moved to the bar ordered 2 glasses of champagne and then decided on a bottle watching the bubbles and the dew of off the glass’s melt into the ether we decided to order a bottle of Taittinger to prompt our delivery of two glasses and thought there must be a rush on as it took ages for the glasses to be delivered. We waited sitting exactly across from the bar, watched a Pina colada un mix on the bar and our delivery of the bottle was slow. I cant even blame the staff they appear to be running round not really knowing what to do. Training is at zero unless you are a seasoned staff member. The instalment of a hoover left for two days in the hall way outside our room wasn’t ideal either. Your paying a premium in a beautiful building the beds are comfortable and linen great, bathrooms beautiful, but you can’t enjoy them as its to hot, you open the windows and the street is in your room whatever the time is, day or middle of the night! The breakfast is lacking and the staff needing training. It is a bit of a shambles. Very disappointing.

The staff was very friendly, particularly the lady running the breakfast room, other staff always greeted us with a bonjour. Poolside attendant was also very friendly and cheerful. At times the service at the canapés in the jardin was a little slow but we were in no special rush. We also especially appreciated the front desk staff, one man in particular who was from Carcassonne and could make good recommendations...

Better then expected. Wonderful hotel and room decoration too breakfast all You can need Maybe only critic - coffee not so good and dont serve all this bread on the table but let people choose from the buffet - it is shame to through away so much bread and perfectly made croissants when not eaten Please make sure the rooms arr cleaned better.. it was ok but for such a hotel I would expect perfection in this matter. Thank you very much for all We enjoyed a lot and we will definitely recommend and come Back!! Merci et a bientot

I am glad there is this hotel inside the walled Carcasonne. This is the only hotel I would stay because of the shuttle service and limited qualify in side this historical location. Cannot ask for too much compared to other locations with fine hotels where hotel staff are much better with English speaking guests. But I understand it is difficult to find and keep high quality staff in the middle of no where.

From being met at the car reception area by Jean Jacques until being chauffeured back, everything exceeded my expectations. I had a very confortable room and the hotel's situation together with it's beautiful grounds could not have been bettered. Also a truly fantastic breakfast. Thank-you

We loved our brief stay at the Hotel de la Cite. This is a charming property within the walled city of Carcassonne and our room had the best view of the ramparts and over the countryside below. Our interactions with the staff were very good. Gerome went out on a search mission to find us parked at the wrong parking lot and helped us with our introduction to the hotel, not to mention all the bags. From that point on, we had nothing but great experiences at the hotel. We will be back and hopefully soon!

Romantic Trip - Wonderful Staff did everything to make the stay perfect. Used the private car and was picked up by Jerome. from then on it was easy. We were in a suite with a private balcony, very private and discrete. Spa service was special. Only sad that the restaurant was closed while we were there otherwise perfect stay. Carcassonne is stunning, full of history and great restaurants. Visited the theatre in the lower town and walked back. Always felt safe. Took a drive out to Saint-Hilaire Abbey - serene. Had a lunch in a local bar, Occitan residence very welcoming and friendly and great country food. All in all such a great trip.

We were made so welcome by all staff. Our room was amazing and the quality was superb