Hotel de la Cité Carcassonne-MGallery 5 stars

Customer review rating (ALL Rating) 4.7/5 1,329 reviews

Hotel de la Cité Carcassonne-MGallery - Image 1
Hotel de la Cité Carcassonne-MGallery - Image 2
Hotel de la Cité Carcassonne-MGallery - Image 3
Hotel de la Cité Carcassonne-MGallery - Image 4

Description

Hotel extras

  • A historic hotel in the heart of the Medieval City near the Château Comtal

  • A Michelin-starred gourmet restaurant for a unique culinary experience

  • Enjoy the terraces of our garden amid the ramparts

  • Relax by our outdoor pool and in our Cellcosmet and Cinq mondes spa

  • Certified ALLSAFE

Our accommodation(s)

Hotel location

Hotel de la Cité Carcassonne-MGallery

Place Auguste Pierre Pont
11000 Carcassonne
France

GPS:43.205627, 2.362696

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,329 reviews

TripAdvisor Rating  4.5/5  2,311 reviews

Certificate of excellence 2024

5 star experience at a 5 star hotel ⭐️

TripAdvisor rating 5.0/5

sophieh823 TripAdvisor review

We somehow ended up with a free room upgrade to the Medeival Suite after only booking a classic room & it was genuinely the most spectacular room we’ve ever stayed in. Huge with a gorgeous canopy bed & a large bathroom with a shower & bath. The pool area & outdoor terraces are absolutely stunning & the library bar was gorgeous. All the staff were very helpful & spoke great English. Thank you to whoever upgraded us! It made our holiday. We had a wonderful time & will be back one day ❤️

Disappointing rooms

TripAdvisor rating 2.0/5

MissJSF Couples - TripAdvisor review

We so wanted to love this hotel but it really disappointed us. We’d booked a junior suite with a view but when we arrived we were given a small, dingy room with a very partial view of the bar in the garden. There was so much shrubbery near the doors and windows that you really couldn’t see much at all and this made the room very dark. When we complained we were told that there was nothing free until the following day but we could change rooms then. The following day we were shown the alternative room which was a great improvement but still had no view, however as it was much better than the old room we agreed to move. Our old room keys were taken off us and that was it we were stuck without a room until later in the afternoon when my husband kicked off and the room quickly became me available. So overall a very tired hotel - rooms definitely aren’t 5 star. The staff were pretty good and tried to be helpful. The pool was small but nice to have. The hotel was very central The parking (off site) was great and the parking guys brilliant We wouldn’t return to this hotel - the main reason we booked it was because of the pool but we would rather stay somewhere nicer without a pool

Beautiful stay!

Customer review rating 5.0/5

Christina L. Couples - Confirmed reviews ALL

We absolutely loved the Hotel de la Cite. Location was spectacular and our room was magnificent. We had the medieval suite which was gorgeous and historical. Staff was very welcoming and friendly. Would highly recommend this hotel.

Dear CHRISTINA L., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez, Director.

Top notch service.

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Amazing, great location - would stay again!

Dear STEPHANIE F., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez, Director.

A most wondeful stay.

Customer review rating 5.0/5

Geoff K. Couples - Confirmed reviews ALL

We visited this hôtel on route to the Camargue in mid May. This hôtel had been on my 'hit list' for some time, and it in no way disappointed. We were escorted to our room by the receptionist, a very nice touch. Upon reaching our accommodation, we were to find it beautifully decorated, as it was the occasion of our wedding anniversary the bed had been festooned with red paper hearts with towels shaped to represent two loving swans. Within thirty minutes there was a knock at the door and we were presented with a very nice bottle of the local bubbly, a very pleasant touch and tasty indeed. We left the room after a quick wash and rest to free ourselves from the travel fatigue after an hour or so to take a stroll around the cité, our second visit to Carcassonne and do a little tourist shopping. Upon returning to the hôtel we readied ourselves to dinner at La Barbacane, and what an experience that was to be. A restaurant that has truly earned their star rating, all hail the chef, Jérôme Ryon. After a wonderful sleep in a very comfortable bed, breakfast was another good experience, an ample choice of both a hot or cold buffet taken within the same room as dinner the night before. I have no hesitation in praising both the hôtel and it's staff and have no hesitation in highly recommending this hôtel, one day, soon I hope, we shall return.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 653 reviews 9.4/10 Location
  • 646 reviews 7.5/10 Room
  • 996 reviews 8.9/10 Service
  • 6 reviews 6.2/10 WiFi
  • 320 reviews 8.1/10 Amenities
  • 247 reviews 8.3/10 Breakfast
  • 83 reviews 3.1/10 Value
  • 75 reviews 6.7/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Carcassonne