Hôtel de la Cité Carcassonne - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 988 reviews

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Description

Hotel extras

  • A historic hotel in the heart of the Medieval City near the Château Comtal

  • A Michelin-starred gourmet restaurant for a unique culinary experience

  • Enjoy the terraces of our garden amid the ramparts

  • Relax by our outdoor pool and in our Cellcosmet and Cinq mondes spa

  • Certified ALLSAFE

Our accommodation(s)

Hotel location

Hôtel de la Cité Carcassonne - MGallery Collection

Place Auguste Pierre Pont
11000 Carcassonne
France

GPS:43.205627, 2.362696

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  988 reviews

Customer review rating 5.0/5

Brad &. J. M. Couples - Confirmed reviews ALL

This is our 2nd visit to the hotel which has a unique position and history within Carcasonne but what makes this hotel special is the amazing care, attention and professionalism of all the staff. In particular we would mention the lovely gentleman who greeted us in the hotel.

Dear Brad &. J. M., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, General Manager

Customer review rating 5.0/5

Peter F. Couples - Confirmed reviews ALL

An utterly unique historical setting both in terms of the accommodation and its position in the medieval city so close to the remparts. Our room was luxurious and with a huge terrace overlooking the walls and with a tremendous view into the distance. Friendly, polished, professional service and just outstanding food to the Michelin standard. Although we had to park outside the walls the valet service to get our luggage to the hotel was excellent.

Dear Peter F., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, General Manager

Customer review rating 4.5/5

Stephane C. Couples - Confirmed reviews ALL

Great location, loved the atmosphere and the history of the hotel

Dear Stephane C., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, General Manager

Customer review rating 5.0/5

David T. Couples - Confirmed reviews ALL

It is wonderful to stay in a such an amazing place with attentive charming staff.

Dear David T., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, General Manager

Customer review rating 4.0/5

Chin-wei H. Couples - Confirmed reviews ALL

Good service,good memory

Dear Chin-Wei H., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, General Manager

Other web-users rate our hotel

  • 549 reviews 9.6/10 Location
  • 589 reviews 7.7/10 Room
  • 833 reviews 8.8/10 Service
  • 272 reviews 8.9/10 Amenities
  • 260 reviews 7.7/10 Breakfast
  • 93 reviews 8.3/10 Bar
  • 90 reviews 5/10 Cleanliness

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