Hotel de la Cité Carcassonne-MGallery 5 stars

A personal welcome and historic introduction by Jérome was only the first token of appreciation for this overnight stay in Carcassonne. The stunning views from the room, the subtil music ambiance in the garden and the very attentive service, from the terrasse, the restaurant and the breakfast team make up a very refined and enjoyable stay.

Super

Overall my stay was memorable. The reception staff were professional and courteous. The La Barbacane restaurant was top class. It was disappointing that there was no balcony light that could be switched on at night. Also tet glass table on the balcony was not secured to the base with the result that it nearly toppled over and broke when my lightly leaned on it. I pointed this out to a staff member but nothing was done about it. Overall a very pleasant stay at the hotel and I would return again.

From arriving in the private car Park to leaving the staff and the experience was first class. As a couple travelling around Europe the visit was only really a one night stop to rear up for our next venue, Carcassonne was an outstanding find. This is the only hotel anyone should choose with the Fort, the food, service and room were beyond belief. We shall return.

Magnificent hotel ! .. full of charm and character and the rooms are spacious and comfortable. We throughly enjoyed our stay here and the staff were exceptionally nice to us. If you require the restaurant , you need to book in advance , we were lucky and got a cancellation and the food may have the best I have ever had ! ...

Rooms under the roofs accessible by two lifts and several stairs and steps staff who did not react despite a problem with my wife's ankle the only answer is « it is the rooms that you have reserved » The staff have claimed that the hotel is full I think because we booked through Booking After this experience never again the Accor hotels I will talk about it around me and on Social Network

We loved our stay and the suite we had with fantastic views and big terrace. Furthermore we liked a lot the service and staff, all of them were helpful, friendly and polite. The only thing we did not like that much was the restaurant, even the service was good and the food was of good quality, in our opinion the wine pairing was a bit short for the plates which we tried and the price even being a one Michelin Star restaurant was a bit high in comparison to other Michelin’s which we have tried and the quality was not so high.

We decided to take our honeymoon in your hotel de la cite Carcassonne. After the scary times we are living in with covid we felt this would be an extra special vacation as well as our honeymoon. Your drivers between parking and hotel are superb informative and friendly. We were taken to our room which was lovely, the bed very comfortable we felt we had made the right decision to take this vacation. As the day unfolded we found the plug sockets in the room didn’t work but found the bathroom one to work so didn’t bother to make a fuss. The first night we found the air conditioning to be somewhat not working whilst it made the noise it delivered very little cold air so at 2.30 am we opened the windows and switched it off. From 5am onwards we were awoken by the cars out on the street and then the street cleaners. This happened on all 3 nights of our stay which would not have been a problem if the air con worked and we didn’t have to open the windows. We again didn’t bother to complain on night 1 or 2 as we figured at this difficult time things were just getting back on track. Breakfast- the staff are welcoming and friendly the breakfast is not great quality and you can see from the bread basket cuts are being made to save on budget. After 2 nights of very little sleep we decided to cut our honeymoon by one night as we were exhausted and the room was just getting hotter. We went to pay the bill on the second night to say we wouldn’t be staying on the fourth night. At the reception we said we are checking out the next night and not asked why. We paid the bill and went to our room, the phone rang we were asked to return to reception and asked to pay another might no problem, paid and left. On checking out we had 3 people questioning why we hadn’t paid the fourth night and demand was made to pay. We were not asked in English or French as to why we wanted to leave early. The problem was not in paying it was the manner and continual demand to return to reception and told you haven’t paid all your bill you owe this. We really wanted to enjoy our stay, and on the last night we hooped to go and sit our near the turrets and have a few photos taken, it was our honeymoon after all! The tables were empty we sat down and were discussing what to have to drink and we were then interrupted and told to leave the table, its reserved for the restaurant which hadn’t opened yet and we were still guests in your Hotel. We moved to the bar ordered 2 glasses of champagne and then decided on a bottle watching the bubbles and the dew of off the glass’s melt into the ether we decided to order a bottle of Taittinger to prompt our delivery of two glasses and thought there must be a rush on as it took ages for the glasses to be delivered. We waited sitting exactly across from the bar, watched a Pina colada un mix on the bar and our delivery of the bottle was slow. I cant even blame the staff they appear to be running round not really knowing what to do. Training is at zero unless you are a seasoned staff member. The instalment of a hoover left for two days in the hall way outside our room wasn’t ideal either. Your paying a premium in a beautiful building the beds are comfortable and linen great, bathrooms beautiful, but you can’t enjoy them as its to hot, you open the windows and the street is in your room whatever the time is, day or middle of the night! The breakfast is lacking and the staff needing training. It is a bit of a shambles. Very disappointing.

The staff was very friendly, particularly the lady running the breakfast room, other staff always greeted us with a bonjour. Poolside attendant was also very friendly and cheerful. At times the service at the canapés in the jardin was a little slow but we were in no special rush. We also especially appreciated the front desk staff, one man in particular who was from Carcassonne and could make good recommendations...

This was our seventh visit and everyone in the hotel from Adélaïde and Jean-Philippe at the top to the restaurant staff, those in reception, the bar and the backroom staff now treat us like members of their Hôtel de la Cité family. At last an hôtel that makes us feel at home. We cannot recommend this hotel more!!!

A really beautiful hotel in the medieval citadel. The service here is exceptional. Nothing is too much trouble. They emailed us beforehand to ask if we wanted them to arrange a taxi for us to transfer from the airport to the hotel (its only a 20 minute drive away) and arranged this for us. They brought our luggage up from their private car park to the hotel (there are no cars allowed in the medieval city), and gave us a guided tour of the hotel before bringing our luggage to the room. The hotel isn't cheap but its certainly worth every penny. The Michelin starred restaurant in the hotel (La Barbacane) is fantastic and lunch there is actually very good value. There are lots of good places to eat within the city walls and its the most beautiful place to wander around its cobbled streets. The tour of the Chateau Comtal and walking the ramparts is worth doing as the views are terrific. Within easy walking distance from the walled city there are other really good places to eat and drink. We loved La Trouvale, great French cooking and reasonably priced. Also on the same street (Rue Trivalle) is the truffle restaurant Barriere Truffes. A great experience with a wine tasting before you eat and truffles with everything but not cheap. Be sure to book restaurants rather than walking in as they are often full in the evenings. During the day, its definitely worth walking over the old bridge into the other part of Carcassonne. There are lots of bars, cafes, restaurants, shops and the main square is lovely to sit and watch the world go by. Its also lovely to walk through the town down to the Canal du Midi where they do trips down the canal. Carcassonne is the perfect place for a short break and if you want to experience a bit of luxury then the Hotel de la Cite is definitely the place for that.

Great place to stay. Th hotel occupies a perfect position to explore the old town. The hotel has a very good team who go out of their way so as to ensure that you have a memorable time.The restaurant provides excellent value for money.

We have been using Accord Group Hotels for several years now and this is without doubt the best one we have ever stayed in. Our recent trips have included Sofitel Le Grand Ducal in Luxembourg and Sofitel Lisbon Liberade but this hotel surpasses them. Firstly it is in the ideal location for exploring the old cite, secondly it oozes history but more importantly it does the simple things calmly quietly and very efficiently. For example providing an orthopaedic pillow from the pillow menu on request, providing extra coffee pods for the in room hospitality tray and replenishing bathroom toiletries without being asked. Without exception all staff we encountered were superb, charming friendly and helpful and doing so in a very genuine manner that actually made you feel very welcome. Our rooms were cleaned to a very high standard and the public rooms immaculate. Breakfast was superb lots of choice to cater for all tastes even for us as vegetarians. Particularly enjoyable was the daily fresh fruit salad and the variety of freshly squeezed fruit juices. Hot food as well as cold food and omelettes etc and freshly cooked eggs that you ordered from your waiter. Our one disappointment was that as much as we would have loved to try the restaurant for dinner we did not simply because in our opinion there was a non existent choice of main courses for vegetarians. This is something we often encounter on our travels. That having been said it is the best hotel we have ever stayed at in over 40 years of travel.

Lovely hotel in great location with very friendly helpful staff EXCEPT FORThe restaurant menu was terrible, despite prebooking we were given the worst table in the room even though the room was almost empty.The waiters were patronising and rude.We walked out without ordering as there was so little choice from an unbalanced menu and we were not offered any alternative.We had a fabulous meal 50m away at half the price it would have cost in La Barbacane.

Conveniently located in the heart of medieval Carcassonne . Fantastic view on the citadelle. beautifully decorated and comfortable rooms. Excellent food. Good service. Best place to stay in Carcassonne !