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Hotel de la Cité Carcassonne-MGallery 5 stars

Customer review rating 4.7/5 5,193 reviews

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Hotel de la Cité Carcassonne-MGallery
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+ 16 Services

Hotel extras

  • An enchanting hotel within La Cité

  • A Michelin-starred gourmet restaurant for a unique culinary experience

  • Enjoy the terraces of our garden amid the ramparts

  • Advantage 4

  • Advantage 5

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Pets allowed Paying
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Well-being
  • Babysitting on request Paying
  • Beach and water sports Paying
  • Other sports activities
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Business centre
  • Copy/print service available Paying

Hotel location

Hotel de la Cité Carcassonne-MGallery

Place Auguste Pierre Pont
La Cité
.
11000 carcassonne
france

Tel: +33468719871

Fax: (+33)4/68715015

Check-in from 16h00

Check out up to 12h00

  • CITE CENTRE VILLE :  LIGNE 4 CITE MEDIEVALE

  • By plane

    CARCASSONNE SALVAZA At 7km / 4.35 miles

  • By plane

    TOULOUSE BLAGNAC At 106km / 65.87 miles

  • By car

    CARCASSONNE EST At 9.99km / 6.21 miles

  • By train

    CARCASSONNE At 4km / 2.49 miles

GPS :43.205627, 2.362696

Our accommodation(s)

Sculpted wood paneling, ornamental tapestries and stained-glass windows - everything comes together to create a warm and intimate atmosphere. Spacious rooms elegantly decorated in a sophisticated French style and pleasantly furnished thanks to the know-how of local artisans.

Our restaurants and bars

LA BARBACANE

Authentic setting and sophisticated cuisine by the star chef Jérôme Ryon (1 Michelin star), where his creativity emphasizes local products and you can discover exceptional wines. Terrace in summer. Closed from February 16 to March 14, 2015

Non contractual photo

BAR BIBLIOTHEQUE

Immerse yourself in the warm atmosphere, take a seat in our impressive library and leaf through the hotel records dating back to the 1930s, all while enjoying a whiskey or Armagnac from our remarkable collection.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 580

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Hotel de la Cité Carcassonne-MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

5,193 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,092 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good - but INCREDIBLY expensive for what it is

Customer review rating 2.5/5

Cn Couples - 20/07/2021 Confirmed reviews ALL

Mmmmm .... at 537€ a night - VERY TOP even-London prices! - we felt ripped-off. Which is unfair on the VERY nice staff, all doing their very best. They gave us a nice room upgrade when our electricity failed but at anything remotely like those kind of prices things have too be very, VERY, good. We'd say the nice old Hotel de la Cité was worth about 200€ a night - maybe 250€. A well later we STILL feel we were ripped off!

great place and lovely welcome by the staff

Customer review rating 4.5/5

Anonymous Couples - 20/07/2021 Confirmed reviews ALL

great place and lovely welcome by the staff

Super location in a wonderful city

Customer review rating 4.5/5

Peter Couples - 18/07/2021 Confirmed reviews ALL

The hotel is an oasis of calm and tranquility in a beautiful historic setting. Ideally placed fir all the sights it offers a cool and welcoming base for your explorations.

Well located

Customer review rating 4.0/5

Katherine I. K. Solo - 14/07/2021 Confirmed reviews ALL

The service at the hotel was excellent. Personal, attentive and welcoming. The gardens are beautiful and the terrace bar staff made us welcome, gave us excellent suggestions and their service was impeccable. We will definitely stay again.

Well located

Customer review rating 4.5/5

Anonymous Families - 11/07/2021 Confirmed reviews ALL

Excellent

Wonderfull

Customer review rating 5.0/5

Marie B. Families - 05/07/2021 Confirmed reviews ALL

Splendid

Dear MARIE B., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Director of rooms

Well located; not a great hotel

Customer review rating 2.0/5

Benjamin Families - 04/07/2021 Confirmed reviews ALL

The hotel feels a bit uncared for. The hotel pool is missing tiles; the cleanup is very slow; the crew managing the bar and the garden restaurant are extremely slow and tables sit dirty and uncleared for long periods of time. I thought at first that maybe it was a government owned hotel. Also, service is extremely slow. We ordered snacks from the bar and it took an hour for them to arrive -- with the salad never arriving at all. No apology was made.

Dear BENJAMIN N., Thank you for taking the time to tell us about your experience at the Hôtel de la Cité Carcassonne - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sam Richez Director of Rooms

This hotel has it all!

Customer review rating 5.0/5

Rick G. Couples - 30/06/2021 Confirmed reviews ALL

Super location Friendly staff Fantastic restaurant We are glad to have found this gem of a hotel and hope to return soon

Nice location

Customer review rating 4.5/5

Greg Families - 29/06/2021 Confirmed reviews ALL

Probably the best hotel in Carcassonne. The terrasse is very enjoyable with nice cocktail. Good breakfast as well.

Disappointed but a lovely city

Customer review rating 3.0/5

Anonymous Couples - 10/06/2021 Confirmed reviews ALL

Booked in for a stay travelling back from the Rhone. Also booked in for a meal in the restaurant. The parking is convenient and just outside the walls of the city. The hotel decor is intentionally old but the actual interior looks like it was done about 15 years ago. I was very disappointed by the meal. The serving all seemed chaotic the sommelier asked us what sort of wines we like and then didnt follow up when we took his recommendation (which I really did not like and did not bear resemblance to what we had said we liked). There was a sparrow pecking on the bread basket which was then handed around to guests of the restaurant. I was not impressed by the food although this may have partly been down to having eaten in a Michelin star restaurant the night before. The cooking preference was ignored and generally I didnt think the food was very good quality. I found the prices very high especially for the wine. We had to really complain a lot before we were spoken with but by that time I was already too tired and unhappy. I will not visit the hotel again and this has negatively impacted my view on Accor hotels.

Dear MICHAEL C., Thank you for taking the time to tell us about your experience at the Hôtel de la Cité Carcassonne - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sam Richez Director of rooms

A dream location and sweet staff

Customer review rating 5.0/5

Jeanie B. Solo - 03/06/2021 Confirmed reviews ALL

I can’t say enough good things about this experience. Location is perfect the staff is sweet and accommodating. The castle was stunning and I really did feel like I was in a dream. Pet friendly as well and I was picking up to flame point Himalayan kitties so it says a lot. I can’t wait to go back and bring my husband. I could’ve done that hike around the castle forever.

One night not enough

Customer review rating 5.0/5

Mike T. Couples - 31/05/2021 Confirmed reviews ALL

Wonderful stay. Fabulous location, beautiful hotel and fantastic staff.

A gem of a hotel

Customer review rating 4.5/5

Elaine M. Couples - 11/10/2020 Confirmed reviews ALL

We stayed to celebrate our wedding anniversary and enjoyed it immensely and what made it so special were the staff - professional, warm, friendly and so welcoming. Lots of personalities, often lacking in 5 star hotels. Shout out to our sommelier, she was a hoot! Safety procedures were good and everyone was following the rules, plus they have very grand rooms to allow it. Only niggle, I thought the dinner was a little bland and predictable, although good.

Short stay in Carcasonne

TripAdvisor rating 5.0/5

J5883SNmikew 09/08/2020 TripAdvisor review

Magnificent hotel ! .. full of charm and character and the rooms are spacious and comfortable. We throughly enjoyed our stay here and the staff were exceptionally nice to us. If you require the restaurant , you need to book in advance , we were lucky and got a cancellation and the food may have the best I have ever had ! ...

Cher Monsieur, What an heartfelt comment ! It is a real pleasure to read that your stay at l'hotel de la cite was perfect. Your comment is truly the best reward for our team who is devoted to make your stay Memorable. We will make sure to congratulate them. We do look forward to welcoming you again. Best Regards, Sam Richez Directeur hébergment

Disappointing

TripAdvisor rating 2.0/5

eugenesylvie 09/08/2020 TripAdvisor review

Rooms under the roofs accessible by two lifts and several stairs and steps staff who did not react despite a problem with my wife's ankle the only answer is « it is the rooms that you have reserved » The staff have claimed that the hotel is full I think because we booked through Booking After this experience never again the Accor hotels I will talk about it around me and on Social Network

Dear Madam, Thank you for taking the time to write about your most recent stay with us. I regret that you were not satisfied with our service. I have already addressed your comments with our management Team and I would like to apologise for the inconvenience that was caused. We still hope that we will get the chance to welcome you back at the hotel de la cite in order to make up for your recent inconvenient stay. Best regards, Sam Richez Director of rooms

Always excellent but so friendly and helpful.

TripAdvisor rating 5.0/5

387snowy Couples - 17/09/2019 TripAdvisor review

This was our seventh visit and everyone in the hotel from Adélaïde and Jean-Philippe at the top to the restaurant staff, those in reception, the bar and the backroom staff now treat us like members of their Hôtel de la Cité family. At last an hôtel that makes us feel at home. We cannot recommend this hotel more!!!

Dear Madam and Mister Snow, We would like to thank you again for your feedback ! It is always a pleasure for us to welcome you in our hotel. You will always be welcome ! Looking forward to welcome you for your 8th visit Best regards

Fabulous hotel in a fantastic setting

TripAdvisor rating 5.0/5

annebrown3 Couples - 12/04/2019 TripAdvisor review

A really beautiful hotel in the medieval citadel. The service here is exceptional. Nothing is too much trouble. They emailed us beforehand to ask if we wanted them to arrange a taxi for us to transfer from the airport to the hotel (its only a 20 minute drive away) and arranged this for us. They brought our luggage up from their private car park to the hotel (there are no cars allowed in the medieval city), and gave us a guided tour of the hotel before bringing our luggage to the room. The hotel isn't cheap but its certainly worth every penny. The Michelin starred restaurant in the hotel (La Barbacane) is fantastic and lunch there is actually very good value. There are lots of good places to eat within the city walls and its the most beautiful place to wander around its cobbled streets. The tour of the Chateau Comtal and walking the ramparts is worth doing as the views are terrific. Within easy walking distance from the walled city there are other really good places to eat and drink. We loved La Trouvale, great French cooking and reasonably priced. Also on the same street (Rue Trivalle) is the truffle restaurant Barriere Truffes. A great experience with a wine tasting before you eat and truffles with everything but not cheap. Be sure to book restaurants rather than walking in as they are often full in the evenings. During the day, its definitely worth walking over the old bridge into the other part of Carcassonne. There are lots of bars, cafes, restaurants, shops and the main square is lovely to sit and watch the world go by. Its also lovely to walk through the town down to the Canal du Midi where they do trips down the canal. Carcassonne is the perfect place for a short break and if you want to experience a bit of luxury then the Hotel de la Cite is definitely the place for that.

Dear Madam, Thank you for taking the time to tell us about your experience in the Hôtel de la Cité. For us it is a pleasure to read that you had a memorable experience here in our hotel. The fact that each of our rooms is unique adds a special and wonderful atmosphere. We are glad that you like the Medieval City. Indeed, it is a place to visit. By walking down the streets, you travel throught the ages. We will share your comments with all our collaborators who participate every day to make this hotel incomparable and the stay of our guests exceptional. Our team is looking forward to welcome you again among us Yours faithfully.

Carcassonne stay

TripAdvisor rating 4.0/5

S7280QNmartinw Family - 09/04/2019 TripAdvisor review

Great place to stay. Th hotel occupies a perfect position to explore the old town. The hotel has a very good team who go out of their way so as to ensure that you have a memorable time.The restaurant provides excellent value for money.

March Madness

TripAdvisor rating 5.0/5

Sillybillybad Couples - 29/03/2019 TripAdvisor review

We have been using Accord Group Hotels for several years now and this is without doubt the best one we have ever stayed in. Our recent trips have included Sofitel Le Grand Ducal in Luxembourg and Sofitel Lisbon Liberade but this hotel surpasses them. Firstly it is in the ideal location for exploring the old cite, secondly it oozes history but more importantly it does the simple things calmly quietly and very efficiently. For example providing an orthopaedic pillow from the pillow menu on request, providing extra coffee pods for the in room hospitality tray and replenishing bathroom toiletries without being asked. Without exception all staff we encountered were superb, charming friendly and helpful and doing so in a very genuine manner that actually made you feel very welcome. Our rooms were cleaned to a very high standard and the public rooms immaculate. Breakfast was superb lots of choice to cater for all tastes even for us as vegetarians. Particularly enjoyable was the daily fresh fruit salad and the variety of freshly squeezed fruit juices. Hot food as well as cold food and omelettes etc and freshly cooked eggs that you ordered from your waiter. Our one disappointment was that as much as we would have loved to try the restaurant for dinner we did not simply because in our opinion there was a non existent choice of main courses for vegetarians. This is something we often encounter on our travels. That having been said it is the best hotel we have ever stayed at in over 40 years of travel.

Dear Guest, It is a pleasure to read how much you have enjoyed your stay with us. We have been touched by your lovely comments on our hotel and service. Indeed, the location in the heart of the medieval city of Carcassonne and the design of the hotel contribute to offer an experience out of the ordinary. It is a real pleasure for us to work in this place full of history as well as revealing its anecdotes. We are delighted that you enjoyed our breakfast. The buffet is mainly composed of local quality products, pastries and bread made by our pastry chef and baker. However, we feel very sorry that you did not taste our Michelin starred restaurant. We do have different choices of main courses like risotto. During your next stay, do not hesitate to ask us about it. Our chef, Jérome Ryon, will be happy to prepare a dish that suits you according to the season and the ingredients at his disposal. We will share your comments with all our collaborators who participate every day to make this hotel incomparable and the stay of our guests exceptional. It is always a pleasure for our teams to know that you really enjoyed your stay among us. We hope to have the pleasure to welcome you again soon to make you discover our gastronomic restaurant La Barbacane. Sincerely yours

One night stay

TripAdvisor rating 4.0/5

chrisgu6 Couples - 26/09/2018 TripAdvisor review

Lovely hotel in great location with very friendly helpful staff EXCEPT FORThe restaurant menu was terrible, despite prebooking we were given the worst table in the room even though the room was almost empty.The waiters were patronising and rude.We walked out without ordering as there was so little choice from an unbalanced menu and we were not offered any alternative.We had a fabulous meal 50m away at half the price it would have cost in La Barbacane.

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