Hotel de la Cité Carcassonne-MGallery

Hotel de la Cité Carcassonne-MGallery 5 stars

Customer review rating (ALL Rating) 4.8/5 1,344 reviews

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Hotel extras

  • A historic hotel in the heart of the Medieval City near the Château Comtal

  • A Michelin-starred gourmet restaurant for a unique culinary experience

  • Enjoy the terraces of our garden amid the ramparts

  • Relax by our outdoor pool and in our Cellcosmet and Cinq mondes spa

  • Certified ALLSAFE

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel de la Cité Carcassonne-MGallery

Place Auguste Pierre Pont
11000 CARCASSONNE
France

GPS:43.205627, 2.362696

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

La Barbacane

Authentic setting and sophisticated cuisine by the star chef Jérôme Ryon (1 Michelin star), where his creativity emphasizes local products and you can discover exceptional wines. Terrace in summer. Closed from February 16 to March 14, 2015

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Our accommodation(s)

Sculpted wood paneling, ornamental tapestries and stained-glass windows - everything comes together to create a warm and intimate atmosphere. Spacious rooms elegantly decorated in a sophisticated French style and pleasantly furnished thanks to the know-how of local artisans.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  1,344 reviews

TripAdvisor Rating  4.5/5  2,210 reviews

perfect place

Customer review rating 5.0/5

Alexandra G. Families - Confirmed reviews ALL

The hotel is gorgeous, it is very clean. Inside the castle. All of the personnel are really nice. Great service. 100% recommended

Dear ALEXANDRA g., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Directeur d'Exploitation

Very restful stay

Customer review rating 5.0/5

Emily Couples - Confirmed reviews ALL

This lovely hotel was comfortable, friendly and grand all at the same time. The pick up from the car parking area worked well, the staff at the front desk was knowledgeable and friendly and the rooms were pretty, in very good shape and comfortable. The views of the city from our room were lovely as was our stroll around the gardens. I wish we had had more time to enjoy the spa services. But this was a quick overnight stay for us so we only had time to explore the walled city right outside the front door of the hotel. The bar was very attractive and inviting and the restaurant was delicious. The overall decor of the hotel is slightly medieval (a nod to the immediate surroundings of this walled city) but done in good taste, not like a theme hotel. Overall this was a very good experience !

Dear EDWARD M., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Directeur d'Exploitation

Very welcoming staff and great location.

Customer review rating 4.5/5

Mike R. Friends - Confirmed reviews ALL

Firsts class accommodations and customer service. All the way from the bell boy picking us up at the outer parking lot, to the reservation hosts, bartenders, and wait staff. We will stay here again on our next trip.

Dear MICHAEL JAMES R., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. The bartender was Karim Sincerely, Sam Richez Directeur d'Exploitation

Beautiful motel and great location

Customer review rating 5.0/5

Louise Couples - Confirmed reviews ALL

We were upgraded to the suite. Absolutely amazing with beautiful views. Thank you!

Dear LOUISE C., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Directeur d'Exploitation

Beautiful location, amazing service

Customer review rating 5.0/5

Liz C. Families - Confirmed reviews ALL

We have stayed at Hotel de la Cite several times and it has been an exceptional experience each time. The location is perfect, staff is very helpful and we have always been very happy with our stay.

Dear ELIZABETH BAUER-C., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Directeur d'Exploitation

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Other web-users rate our hotel

  • 512 reviews 9.6/10 Location
  • 508 reviews 7.4/10 Room
  • 903 reviews 9.2/10 Service
  • 6 reviews 5.6/10 WiFi
  • 252 reviews 8.3/10 Amenities
  • 190 reviews 9/10 Breakfast
  • 90 reviews 7.7/10 Bar
  • 63 reviews 6.3/10 Cleanliness

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