Hôtel de la Cité Carcassonne - MGallery Collection
Boutique hotels with personality for a remarkable travel experience
The 5-star Hotel de la Cite is a jewel in the MGallery collection, a magical 19th-century neo-Gothic masterpiece in medieval Carcassonne. There are 46 rooms and 13 suites, an outdoor pool and a shaded park. This is a hotel where hospitality goes hand in hand with exclusive gourmet cuisine by our chef Jerome Ryon in the Barbacane restaurant, along with superb views from the terrace.
The Hôtel de la Cité is a magical and captivating place located in the heart of the Carcassonne fortress. It's an ideal starting point for a medieval stop-off: you can visit the Château Comtal and the St Nazaire Basilica within the city, then stroll around the Carthar castles and take a boat ride on the Canal du Midi. Surprise your children all year round with events in Carcassonne and the city (Middle Age on stage, jousting, the Magic of Christmas, etc.)
A charming destination in the heart of Carcassonne. A dominant position overlooking ramparts made up of 52 watch towers, which offers extraordinary panoramic views.
Welcome to Hôtel de la Cité! Experience a rendezvous with history in the heart of Carcassonne's medieval fortress, a UNESCO World Heritage Site.
Xavier LABLAUDE, Hotel Management
Family Autumn Break - A special escape in the heart of the Cité de Carcassonne From 17 October to 15 November 2026, enjoy a minimum two-night stay in a family room. A getaway for all ages, with breakfast included, a visit to Château Comtal, an experience at Maison Hantée, a treasure hunt and free parking.
Hotel extras
A historic hotel in the heart of the Medieval City near the Château Comtal
A Michelin-starred gourmet restaurant for a unique culinary experience
Enjoy the terraces of our garden amid the ramparts
Relax by our outdoor pool and in our Cellcosmet and Cinq mondes spa
A timeless library bar, where a selection of original creations awaits.
Our accommodation(s)
Book this hotel
Page 1 out of 2, Room 1 :
Classic Room - a king-size bed, view of the city streets
, Room 2 :
Superior Room overlooking the gardens and ramparts - a king-size bed
Room
Classic Room - a king-size bed, view of the city streets
Photo out of - Classic Room - a king-size bed, view of the city streets
237 sq.ft., marble bathroom with tub, mini-bar, safe, courtesy tray, 42" TV, bathrobes, slippers. View of city streets. 2 single beds on requ. Possibility of staying in the villa. Non-contractual photos.
Max. number of persons
2
Area
From
22 m²
/
236 sq ft
Bedding
King size bed(s) x1
Extra bed in room for child on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Catering service
Coffee/tea making facilities
Kettle
Mini Bar
Free in Room Mineral Water
Bathroom
Bathroom Facilities
Bathrobe
Bathroom products
Flexible showerhead
Hair dryer in bathroom
Make-up/magnifying mirror
Mirror
Slippers
Towel rack
Media And Technology
Internet Facilities
High speed internet
Optical fiber
Tv Facilities
Children's TV Channels
DTT TV package
Music TV channels
Satellite TV (Bouquet TV Canal+ and Canalsat)
Satellite/cable colour TV
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Safe deposit box in room
Smoke alarm in room
Bedding Facilities
Newspaper in room
Pillow Menu
Comfort Features
Alarm clock
Blackout Facilities
Brand Magazine
Hair dryer
Ironing board and flat-iron
Opening windows
Slippers
Soundproof doors
Soundproof room
Vacuum cleaner
Electric Facilities
220/240 V AC
Room Services
Automatic wake up call
Breakfast in bed
Operator wake up call
Welcome tray
Temperature Air Control
Air Conditioning
Individual heating and air conditioning adjustment
Superior Room overlooking the gardens and ramparts - a king-size bed
Photo out of - Superior Room overlooking the gardens and ramparts - a king-size bed
269 sq.ft., marble bathroom with tub, mini-bar, safe, courtesy tray, 42" television, bathrobes, slippers, 2 single beds on request. Overlooking the hotel gardens and city walls. Non-contractual photos.
Views:
Courtyard View
Max. number of persons
2
Area
From
25 m²
/
269 sq ft
Bedding
King size bed(s) x1
Extra bed in room for child on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Catering service
Coffee/tea making facilities
Kettle
Mini Bar
Free in Room Mineral Water
Bathroom
Bathroom Facilities
Bathrobe
Bathroom products
Flexible showerhead
Hair dryer in bathroom
Make-up/magnifying mirror
Mirror
Slippers
Towel rack
Media And Technology
Internet Facilities
High speed internet
Optical fiber
Tv Facilities
Children's TV Channels
DTT TV package
Music TV channels
Satellite TV (Bouquet TV Canal+ and Canalsat)
Satellite/cable colour TV
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Safe deposit box in room
Smoke alarm in room
Bedding Facilities
Newspaper in room
Pillow Menu
Comfort Features
Alarm clock
Blackout Facilities
Brand Magazine
Hair dryer
Ironing board and flat-iron
Opening windows
Slippers
Soundproof doors
Soundproof room
Vacuum cleaner
Electric Facilities
220/240 V AC
Room Services
Automatic wake up call
Breakfast in bed
Operator wake up call
Welcome tray
Temperature Air Control
Air Conditioning
Individual heating and air conditioning adjustment
Superior Room, terrace, view of gardens and city walls - a king-size bed
Photo out of - Superior Room, terrace, view of gardens and city walls - a king-size bed
215 sq.ft., marble bathroom with tub, mini-bar, safe, courtesy tray, 42" TV, bathrobes, slippers, 2 single beds on requ. Terrace with view of gardens the medieval city walls. Non-contractual photos.
Views:
Historic side view
Max. number of persons
2
Area
From
20 m²
/
215 sq ft
Bedding
King size bed(s) x1
Food And Beverage
Food And Beverage Facilities
Bottled water
Catering service
Kettle
Bathroom
Bathroom Facilities
Bathrobe
Bathroom products
Flexible showerhead
Hair dryer in bathroom
Make-up/magnifying mirror
Mirror
Slippers
Towel rack
Media And Technology
Internet Facilities
High speed internet
Optical fiber
Tv Facilities
Children's TV Channels
DTT TV package
Music TV channels
Satellite TV (Bouquet TV Canal+ and Canalsat)
Satellite/cable colour TV
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Safe deposit box in room
Smoke alarm in room
Bedding Facilities
Newspaper in room
Pillow Menu
Comfort Features
Alarm clock
Blackout Facilities
Brand Magazine
Hair dryer
Ironing board and flat-iron
Opening windows
Slippers
Soundproof doors
Soundproof room
Vacuum cleaner
Electric Facilities
220/240 V AC
Room Services
Automatic wake up call
Breakfast in bed
Operator wake up call
Welcome tray
Temperature Air Control
Air Conditioning
Individual heating and air conditioning adjustment
40 m² room with balcony, separate living room, marble bathroom with separate bathtub and shower, minibar, safe, coffee machine, 42-inch TV, bathrobes and slippers. May also be located in the villa.
Views:
Historic side view
Max. number of persons
2
Area
From
40 m²
/
430 sq ft
Bedding
Double bed(s) x1
Food And Beverage
Food And Beverage Facilities
Bottled water
Catering service
Kettle
Bathroom
Bathroom Facilities
Bathrobe
Bathroom products
Flexible showerhead
Hair dryer in bathroom
Make-up/magnifying mirror
Mirror
Slippers
Towel rack
Media And Technology
Internet Facilities
High speed internet
Optical fiber
Tv Facilities
Children's TV Channels
DTT TV package
Music TV channels
Satellite TV (Bouquet TV Canal+ and Canalsat)
Satellite/cable colour TV
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Safe deposit box in room
Smoke alarm in room
Bedding Facilities
Newspaper in room
Pillow Menu
Comfort Features
Alarm clock
Blackout Facilities
Brand Magazine
Hair dryer
Ironing board and flat-iron
Opening windows
Slippers
Soundproof doors
Soundproof room
Vacuum cleaner
Electric Facilities
220/240 V AC
Room Services
Automatic wake up call
Breakfast in bed
Operator wake up call
Welcome tray
Temperature Air Control
Air Conditioning
Individual heating and air conditioning adjustment
Page 1 out of 2, Restaurant 1 :
LA BARBACANE
, Restaurant 2 :
CHEZ CHRISTINE
LA BARBACANE
Photo out of - LA BARBACANE
Authentic setting and sophisticated cuisine by the star chef Jerome Ryon, 1 Michelin star, where his creativity emphasizes local products and you can discover exceptional wines. Terrace in summer. Closed from February 16 to March 14, 2015
Cooking style
Gourmet
Chef name
JEROME RYON
Classifications & labels
2017
Capacity
64
Place Auguste Pierre Pont, 11000 Carcassonne, France
Authentic setting and sophisticated cuisine by the star chef Jerome Ryon, 1 Michelin star, where his creativity emphasizes local products and you can discover exceptional wines. Terrace in summer. Closed from February 16 to March 14, 2015
Nestled within the walled city of Carcassonne, this Mediterranean bistro offers local cuisine, hospitality and Occitan generosity with a unique twist. In Occitania, eating great food is in our nature!
LA BOULANGERIE DE LA CITE
Photo out of - LA BOULANGERIE DE LA CITE
La Boulangerie de la Cite is a quintessentially French bakery, tea room and delicatessen located opposite the hotel. It is the perfect place to lounge about before or after exploring the alleys of the city.
La Boulangerie de la Cite is a quintessentially French bakery, tea room and delicatessen located opposite the hotel. It is the perfect place to lounge about before or after exploring the alleys of the city.
BAR BIBLIOTHEQUE
Photo out of - BAR BIBLIOTHEQUE
Enjoy the mythical setting of our Library Bar in a warm and authentic atmosphere. The bar is the perfect place to sip on a cocktail or a glass of wine before heading to a table at one of our restaurants.
Enjoy the mythical setting of our Library Bar in a warm and authentic atmosphere. The bar is the perfect place to sip on a cocktail or a glass of wine before heading to a table at one of our restaurants.
Breakfast
Photo out of - Breakfast
A generous, tasty and lovingly prepared breakfast. Local specialties, homemade breads and pastries will delight food lovers. A wide variety of choices and aromas to awaken your senses.
Buffet
Great days always start with a good breakfast. Fill up on tasty and vitamin-packed treats with our delicious breakfast service, which has been adapted for your enjoyment and your health.
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Services
English
American
Continental
Hot Breakfast
Cold breakfast
Restaurant
LA BARBACANE
A generous, tasty and lovingly prepared breakfast. Local specialties, homemade breads and pastries will delight food lovers. A wide variety of choices and aromas to awaken your senses.
Pool
Photo out of - Pool
In the heart of the garden, at the foot of Basilique Saint-Nazaire, the pool stretches out over greenery and history-steeped stone in this unique setting. During the summer, linger at the outdoor bar. Off season, enjoy a swim in perfectly heated waters.
Outdoor Swimming Pool
In the hotel's gardens and near the Saint-Nazaire Basilica, the swimming pool is open in the summer season for guests. Enjoy the summer bar on sunny days (subject to weather conditions).
Location
On site
Pool features
Outdoor pool
Heated Pool
Chlorure treatment
At your disposal
Swimming ring
Shower
Access & Security
Staff trained in first aid
In the heart of the garden, at the foot of Basilique Saint-Nazaire, the pool stretches out over greenery and history-steeped stone in this unique setting. During the summer, linger at the outdoor bar. Off season, enjoy a swim in perfectly heated waters.
Spa
Photo out of - Spa
Additional charge
Be tempted by a tailored well-being break in our haven above the ramparts. This experience was born out of the collaboration between our practitioners and our brand with a unique signature: Cinq Mondes.
Be tempted by a tailored well-being break in our haven above the ramparts. This experience was born out of the collaboration between our practitioners and our brand with a unique signature: Cinq Mondes.
A wonderful hotel, steeped in tradition. Staff were wonderful, and had to fault anything.
Customer review rating 4.5/5
Caroline P.
Couples
-
Confirmed reviews ALL
Great position in the old city. You feel very privileged staying there.
Comfortable rooms and friendly staff.
Barbacane restaurant great, but would be nice if there was a menu du jour for hotel guests so you could have more choice and therefore be able to eat there more often .
Breakfast was quite good, but not up to the standard of previous visit.
Customer review rating 5.0/5
Simon N.
Couples
-
Confirmed reviews ALL
Room was lovely. Grounds were beautiful, pool area really good. Views are stunning.
Staff were outstanding, nothing was too much trouble.
Location is 2nd to none, inside the city walls
Customer review rating 5.0/5
Emma C.
Couples
-
Confirmed reviews ALL
Beautiful hotel. The pool and garden are a real bonus.it feels genuinely atmospheric and the location to beautiful restaurants and interesting sites is exceptional.
Customer review rating 5.0/5
Margo R.
Solo
-
Confirmed reviews ALL
I cannot say enough good things! As a non-French speaker and a solo traveler I needed a lot of guidance and instruction, all of which were delivered with kindness and understanding.
Dear Margo R.,
We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Xavier Lablaude,
General Manager
Dear Laura A.,
We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Xavier Lablaude,
General Manager
Customer review rating 4.0/5
Jeffrey P.
Couples
-
Confirmed reviews ALL
Some of the decor needs upgrading, the suite we had is past its best.
Dear Jeffrey P.,
Thank you for taking the time to tell us about your experience at the Hôtel de la Cité Carcassonne - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Xavier Lablaude,
General Manager
Customer review rating 1.0/5
Doug H.
Couples
-
Confirmed reviews ALL
Unfortunately, directly below our room - 302, we had 2 rooms of guests who decided to hold their own dance party on their outdoor balconies until I yelled at them at 5.30 am. It was continuous from around 2 am at least. One older gentleman in the room with the larger terrace, and 3 women in the smaller one. Whilst not the hotel’s fault, I find it hard to fathom that we were the only people to hear the noise over an extended period.
Then, at breakfast. I am not sure if we did something to upset the lady who runs the breakfast, and if we did, I apologise. But we arrived at 9.45 am, and were handed our menus and our coffee order was taken. We saw different tables of people arrive after us with their orders taken - at least 4 tables of people. 10 minutes later, our tea and coffee arrived - cold. 15 minutes after arriving, we were finally asked what we would like to eat. We kept trying to get to the orange juice, but it would sit for extended times empty, and by the time it was filled, people in seats closer to the buffet would fill their cups, and it would be empty again for periods. We never managed to get orange juice. At 10.15 am we were told the buffet was closing and there were hardly any people left at that stage. And just after that, our hot meals finally arrived - cold again, and without toast, as advertised. I then went myself and picked up a pepper grinder from another table, as ours had none. I would like to say the place was busy, but it did not seem that busy. And, to be honest, the buffet was, at best, average.
On the positive side. The concierge was excellent. Booking us in for dinner before we arrived, and providing us with excellent advice. The hotel itself is superb in an outstanding location.
Dear Doug H.,
Thank you for taking the time to tell us about your experience at the Hôtel de la Cité Carcassonne - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Xavier Lablaude,
General Manager
Customer review rating 5.0/5
Kathleen S.
Couples
-
Confirmed reviews ALL
Amazing location. Beautiful, large room, wonderful lobby, beautiful pool and pool bar. The guest service, along with valet, and wait staff all made the experience even better. I would recommend this hotel and return just to stay here!
Dear Kathleen S.,
We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Xavier Lablaude,
General Manager
Customer review rating 4.5/5
Glenn C.
Couples
-
Confirmed reviews ALL
A wonderful hotel, steeped in tradition. Staff were wonderful, and had to fault anything.
Dear Glenn C.,
We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Xavier Lablaude,
General Manager
Customer review rating 4.5/5
Caroline P.
Couples
-
Confirmed reviews ALL
Great position in the old city. You feel very privileged staying there.
Comfortable rooms and friendly staff.
Barbacane restaurant great, but would be nice if there was a menu du jour for hotel guests so you could have more choice and therefore be able to eat there more often .
Breakfast was quite good, but not up to the standard of previous visit.
Dear Caroline P.,
We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Xavier Lablaude,
General Manager
Customer review rating 5.0/5
Simon N.
Couples
-
Confirmed reviews ALL
Room was lovely. Grounds were beautiful, pool area really good. Views are stunning.
Staff were outstanding, nothing was too much trouble.
Location is 2nd to none, inside the city walls
Dear Simon N.,
We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Xavier Lablaude,
General Manager
Customer review rating 5.0/5
Emma C.
Couples
-
Confirmed reviews ALL
Beautiful hotel. The pool and garden are a real bonus.it feels genuinely atmospheric and the location to beautiful restaurants and interesting sites is exceptional.
Dear Emma C.,
We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Xavier Lablaude,
General Manager
Customer review rating 5.0/5
Margo R.
Solo
-
Confirmed reviews ALL
I cannot say enough good things! As a non-French speaker and a solo traveler I needed a lot of guidance and instruction, all of which were delivered with kindness and understanding.
Dear Margo R.,
We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Xavier Lablaude,
General Manager
Customer review rating 4.0/5
Edward H.
Couples
-
Confirmed reviews ALL
We found the hotel an ideal place to relax and enjoy Carcassonne
Dear Edward H.,
We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Xavier Lablaude,
General Manager
Customer review rating 5.0/5
Pedro N.
Couples
-
Confirmed reviews ALL
Well located, nice room
Dear Pedro N.,
We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Xavier Lablaude,
General Manager
Customer review rating 5.0/5
Oliver I.
Couples
-
Confirmed reviews ALL
Unique location and excellent professional service, backed by an obvious intent by management to provide an enjoyable stay to guests.
Dear Oliver I.,
We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Xavier Lablaude,
General Manager
Customer review rating 4.5/5
Craig S.
Couples
-
Confirmed reviews ALL
Right in the heart or theywalled city of Carcassone with easy access using the hotels car park and concierge service. The staff were very friendly and helpful, breakfast was very good and the room well appointed
Dear Craig S.,
We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Xavier Lablaude,
General Manager
Customer review rating 5.0/5
Lucy M.
Couples
-
Confirmed reviews ALL
We have stayed quite a few times before and loved our stay. The hotel is beautiful and the employees are always kind, friendly and lovely. We will be returning soon!
Dear Lucy M.,
We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Xavier Lablaude,
General Manager
Customer review rating 3.5/5
Toby F.
Couples
-
Confirmed reviews ALL
Our stay was delightful, the room was nice (although a flickering light above the bath which was reported was not fixed and there were no sanitary bags in the toilet).
The team were friendly especially the outside bar team led by Noe.
My complaint, and it is a genuine complaint, relates to the transport of our baggage to the car park. We checked out of the hotel at 11am but said to your front desk we would head to our car shortly after noon.
We arrived shortly after noon to find 3 couples waiting for your drivers. Our baggage was in the cabin but the cabin was locked. A car arrived with one of the concierge team who proceeded to unload bags for a guest at their car and then drove off.
I ran after the car and waved, the driver stopped, definately saw me and then deliberately drove off.
We then phoned using the intercom, the lady on the end of the intercom was rude to my wife. We then eventually had someone arrive. One of the couples had given up and went back into the cite to try later.
The entire process took 40 minutes and consequently we missed an important lunch engagement.
We were told that the problem was to do with a large party of guests, but frankly this is an unacceptable excuse for a 5 star hotel.
I am keen to understand your perspective on this. It soured a perfectly delightful weekend.
Dear Toby F.,
Thank you for taking the time to tell us about your experience at the Hôtel de la Cité Carcassonne - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Xavier Lablaude,
General Manager
Customer review rating 4.0/5
Antonia G.
Couples
-
Confirmed reviews ALL
Great views especially at night, comfortable. Really helpful employees, the consierge was brilliant and we were greatful for the attention to detail such as the turn down service.
Dear Antonia G.,
We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Xavier Lablaude,
General Manager
Customer review rating 5.0/5
Gary M.
Couples
-
Confirmed reviews ALL
Very helpful staff and beautiful accommodation
Dear Gary M.,
We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Xavier Lablaude,
General Manager
Customer review rating 5.0/5
Annette W.
Couples
-
Confirmed reviews ALL
Excellent thank you
Dear Annette W.,
We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Xavier Lablaude,
General Manager
Customer review rating 4.5/5
Andrew C.
Families
-
Confirmed reviews ALL
Family stay
Dear Andrew C.,
We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Xavier Lablaude,
General Manager
Customer review rating 5.0/5
Barry H.
Couples
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Confirmed reviews ALL
Room 233, the Medieval Suite, was gorgeous and overlooked the Church. We had a great stay at this 1st Class Hotel. Enjoyed time in the lovely garden with wine. Special shoutout to Jerome, the Valet, who was extremely effective and helpful from the car park to our room. He was passionate about the area and very attentive to our needs.
Dear Barry H.,
We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Xavier Lablaude,
General Manager
Web-users rating
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Frequently asked questions
The Hôtel de la Cité Carcassonne - MGallery Collection is located at Place Auguste Pierre Pont, 11000 Carcassonne, France, in the heart of the medieval fortress. We are just a 1-minute walk from the Jean Deschamps theater and steps away from the Basilique St Nazaire. You can reach us via the Carcassonne railway station, which is a 10-minute drive or 30-minute walk away.
Hôtel de la Cité Carcassonne - MGallery Collection offers a variety of accommodations including:
Classic Room - a king-size bed
Superior Room overlooking the gardens and ramparts - a king-size bed
Superior Room, terrace, view of gardens and city walls - a king-size bed
Family Room - one double bed and two single beds
Junior Suite - a king-size bed
Suite - a king-size bed
Terrace Suite - one double bed and one single sofa bed
Hôtel de la Cité Carcassonne - MGallery Collection provides a range of premium amenities:
Free Wi-Fi and air conditioning
Private parking for an additional fee
Buffet breakfast for an additional fee
Outdoor heated pool and Cinq Mondes Spa
Gourmet dining at La Barbacane and drinks at Bar Bibliotheque
7 meeting rooms and wedding facilities
Pets allowed for an additional fee
Hôtel de la Cité Carcassonne - MGallery Collection offers several dining experiences:
La Barbacane: Michelin-starred gourmet cuisine by Jerome Ryon, open daily 12:30 PM-02:00 PM and 07:30 PM-09:30 PM.
Chez Christine: Mediterranean bistro open daily 12:00 PM-02:00 PM and 07:30 PM-09:00 PM.
La Boulangerie de la Cite: French bakery and tea room open Wednesday to Sunday 09:00 AM-06:00 PM.
Bar Bibliotheque: Wine bar open daily 10:00 AM-12:00 AM.
Vegetarian and children's menus are available.
At Hôtel de la Cité Carcassonne - MGallery Collection, check-in is from 04:00 PM and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Hôtel de la Cité Carcassonne - MGallery Collection regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Hôtel de la Cité Carcassonne - MGallery Collection using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
Hôtel de la Cité Carcassonne - MGallery Collection is happy to welcome your furry friends. Pets are allowed for an additional fee.
Hôtel de la Cité Carcassonne - MGallery Collection features 7 meeting rooms and a business center for your professional needs. Our largest room can accommodate up to 400 guests and we provide high-speed Wi-Fi to support your meetings.
Hôtel de la Cité Carcassonne - MGallery Collection is a wonderful venue for events and weddings, featuring a terrace with stunning views of the lower town. We offer 7 meeting rooms with a maximum capacity of 400 seats or 200 for banquets.
Hôtel de la Cité Carcassonne - MGallery Collection offers one room specifically designed for people with reduced mobility. Our facilities include wheelchair access in areas like Chez Christine and La Boulangerie de la Cite. For a personalized welcome, please feel free to add a message to your booking.
Yes, Hôtel de la Cité Carcassonne - MGallery Collection allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
From Hôtel de la Cité Carcassonne - MGallery Collection, you can easily explore these nearby attractions on foot:
Jean Deschamps theater - 1 minute
Basilique St Nazaire - 0 minutes
Cité Médiévale - 1 minute
Château Comtal - 5 minutes
The Spa at Hôtel de la Cité Carcassonne - MGallery Collection offers a tailored well-being break featuring Cinq Mondes and Cellcosmet products. You can enjoy a relaxing experience in our haven above the ramparts, which includes a shop and tea room. Treatments such as back and leg massages are available for an additional fee.
Hôtel de la Cité Carcassonne - MGallery Collection supports business travelers with high-speed Wi-Fi, a business center, and 7 meeting rooms. Each room is equipped with a business desk, and breakfast is served starting at 07:00 AM to help you begin your day.
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