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Hotel de la Cité Carcassonne-MGallery 5 stars

Customer review rating 4.7/5 5,451 reviews

ALLSAFE approved hotel

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Hotel de la Cité Carcassonne-MGallery
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+ 21 Services

Hotel extras

  • A historic hotel in the heart of the Medieval City near the Château Comtal

  • A Michelin-starred gourmet restaurant for a unique culinary experience

  • Enjoy the terraces of our garden amid the ramparts

  • Relax by our outdoor pool and in our Cellcosmet and Cinq mondes spa

  • Certified ALLSAFE

Hotel location

Hotel de la Cité Carcassonne-MGallery

Place Auguste Pierre Pont
La Cité
.
11000 carcassonne
france

Tel: +33468719871

Fax: (+33)4/68715015

Check-in from 16h00

Check out up to 12h00

  • CITE CENTRE VILLE :  LIGNE 4 CITE MEDIEVALE

  • By plane

    CARCASSONNE SALVAZA At 7km / 4.35 miles

  • By plane

    TOULOUSE BLAGNAC At 106km / 65.87 miles

  • By car

    CARCASSONNE EST At 9.99km / 6.21 miles

  • By train

    CARCASSONNE At 4km / 2.49 miles

GPS :43.205627, 2.362696

Hotel services

La Barbacane

Authentic setting and sophisticated cuisine by the star chef Jérôme Ryon (1 Michelin star), where his creativity emphasizes local products and you can discover exceptional wines. Terrace in summer. Closed from February 16 to March 14, 2015

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 7 Meeting rooms
  • Business Center
    • Business center with support staff
    • Self service business center
Hotel Services And Equipments
  • Hotel informations
    • 59 rooms
    • One room for people with reduced mobility
    • No family room
    • 4 connecting rooms
    • 59 non-smoking rooms
    • 3 floors
  • Languages spoken at the hotel
    • English
    • French
    • Spanish
  • Laundry / Valet Services
    • Laundry / Valet Services Additional charge
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Umbrellas
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Fontgrande Cité car park Additional charge
    • On site
    • 60 parking spaces
    • Private
    • TESLA recharging units
    • Electric car recharging units 7 kVA
    • Parking opened 24/7
Well-being
  • Outside swiming pool Currently unavailable
    • Outside
    • On site
Family
  • Services for children
    • Childrens TV Channels
    • Board games available

Our accommodation(s)

Sculpted wood paneling, ornamental tapestries and stained-glass windows - everything comes together to create a warm and intimate atmosphere. Spacious rooms elegantly decorated in a sophisticated French style and pleasantly furnished thanks to the know-how of local artisans.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 580

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Hotel de la Cité Carcassonne-MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

5,451 reviews

TripAdvisor Rating 4.5/5

2,127 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellent location.

Customer review rating 4.5/5

Bill J. Couples - 11/10/2021 Confirmed reviews ALL

Staff exceptionally helpful and pleasant and the hotel is majestic

Customer review rating 4.0/5

T M. Couples - 07/10/2021 Confirmed reviews ALL

Suberb location, nice and friendly staff, very good food and a fantastic view from our room with a nice balcony

Customer review rating 4.5/5

Anonymous Couples - 05/10/2021 Confirmed reviews ALL

Excellent location, nice suite, very good restaurant

Simply amazing

Customer review rating 5.0/5

Lamphane P. Couples - 05/10/2021 Confirmed reviews ALL

Where should I start… the hotel is stunning and the staff are all so friendly. I had a very nice room with a terrace. Cocktails at the bar delicious and we’ve eaten at the hotel restaurant Barbacane the food was yummy. AMAZING overall experience. I’ll be back

Great hotel and staff - fabulous

Customer review rating 5.0/5

Cathym Couples - 05/10/2021 Confirmed reviews ALL

Lovely room and superb dinner. Our favourite experience

Lovely one night stay

Customer review rating 4.0/5

Anonymous Couples - 29/09/2021 Confirmed reviews ALL

This is our second time to stay here and it was a real treat again. We had the delightful meal in the Michelin restaurant

Fabulous centrally located oasis

Customer review rating 5.0/5

Hh Couples - 27/09/2021 Confirmed reviews ALL

This experience was perfect from start to finish. An efficient greeting at the car park; welcome refreshment upon arrival; brief tour of the hotel and a lovely room. The outside space is gorgeous and the sense of history makes this a very special place.

Dear Helen H., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Directeur Hébergement

beautiful location

Customer review rating 4.0/5

Lorraine Couples - 22/09/2021 Confirmed reviews ALL

We have had a great stay overall. When we arrived, we had expected a taxi to collect us at the airport (pre-arranged with the concierge). The taxi didnt arrive and we waited for 30 minutes. We called the hotel and another taxi was ordered. That taxi left us at the car park and assured us that we would be collected. Again, another 20 minutes wait, a telephone call and no car! We walked to the hotel and altgether our arrival was over an hour late! Not a great start! Our first room had wardrobes far too small for our clothes to fit. Thankfully we were moved to a better room - room 110 was perfect. Beautiful terrace and view of the ramparts. The rest of the stay was lovely.

Excellent staff and beautiful rooms

Customer review rating 5.0/5

Ben Solo - 22/09/2021 Confirmed reviews ALL

Excellent welcome from staff and experience

Dear BENJAMIN A., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Directeur Hébergement

A good hotel with the potential to be a great hotel.

Customer review rating 3.5/5

Paul S. Couples - 15/09/2021 Confirmed reviews ALL

We stayed for 11 nights with the main purpose being rest and relaxation. The hotel generously provided an upgrade and change of room during our stay. We found the staff to be warm and responsive. The hotel is beautifully located. Our experience could have been better with more peace and quiet. At times it felt like the hotel was understaffed or systems not established. EG: Pool service/set up.

Well located and great service

Customer review rating 5.0/5

Richard A. Couples - 13/09/2021 Confirmed reviews ALL

Very historic and beautiful hotel well located within the city walls. Restaurant facilities were excellent and the service/attention could not be better. Nothing was too much trouble.

Dear RICHARD A., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Directeur Hébergement

A magical experience

Customer review rating 4.5/5

Eva Couples - 09/09/2021 Confirmed reviews ALL

We had been travelling through France for nearly 2 weeks by the time we arrived to Carcassonne. The idea of the voyage was to experience the idyllic historical scenery of Southern France. We searched for hotels to fit the same criteria - and although many others did - Hôtel de la Cité did not disappoint. We got the best suite of the hotel with the most magnificent terrace with a view to the gardens below, the city of Carcassonne and of course - the sunset. It was our honeymoon a year after the wedding and the suite was most preciously decorated just for us :) The feel of the entire building is romantic as it is, the waiters making no mistakes with their conduct and all of the staff being accommodating, polite yet friendly. We loved every minute of it!

Dear EVA K., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Directeur Hébergement

Fabulous experience

Customer review rating 5.0/5

Virginia H. Couples - 06/09/2021 Confirmed reviews ALL

We spent 2 nights at this hotel as part of a 23 night road trip around France. Our stay in Carcassonne was the highlight of the trip. From our arrival at the car park, the service of all staff was of an exceptional standard. The hotel is in the perfect location for exploring Carcassonne, with a beautiful pool area to relax in. We enjoyed an incredible meal, in a stunning setting in the gardens, where again the service was exemplary and the food was incredible. Could not recommend enough.

Dear VIRGINIA H., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Directeur Hébergement

Extremely well located and an excellent stay

Customer review rating 5.0/5

Marie M. Families - 06/09/2021 Confirmed reviews ALL

Everyone was extremely helpful before and during our stay - from the doorman to the concierge!

Dear MARIE M., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Directeur Hébergement

Glorious setting. Charming hotel but some issues

Customer review rating 3.5/5

C K. Couples - 04/09/2021 Confirmed reviews ALL

The hotel location was perfectly located in the square of the medieval city with views to die for. Car transportation and checkin staff were really professional and friendly. Concierge was helpful on a number of topics. The room was tasteful if a little tired. The overall hotel was 4 star at best.l. The issues were as follows. The bar staff outside were, apart for one delightful friendly server, downright rude and arrogant. It was as if we were impeding on their day. The older server around the bar outside in particular treated us with what amounted to distain. The pool area was a nice oasis the first day. The second day it was as if kindergarten had arrived. It is too small a pool for numerous children as the sun loungers were almost on top of the pool which means no way to avoid getting wet. Ok if the children were yours. If you have no kids it’s an issue. It’s a lot of money and you would expect better. You pay for the setting clearly. Better to book somewhere outside the city walls and walk in and out. There are more choice of less touristic restaurants at the foot of the walls.

Dear CHRISTOPHER k., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Directeur Hébergement

Fabulous view from our room right inside the city walls.

Customer review rating 4.5/5

Fay D. Couples - 02/09/2021 Confirmed reviews ALL

We loved our stay and though our room was very small we had the benefit of a beautiful large terrace overlooking the gardens and the city beyond which more than made up for it. The staff were exceptionally kind and helpful and the location is wonderful - a short stroll to all the places of interest. We also made use of the car park which was expensive but very convenient. The only negative was our dinner in the Barbican restaurant which was very disappointing and not up to Michelin standard. However breakfast was excellent and served in the charming gardens.

Dear FAY d., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Directeur Hébergement

Short stay in Carcasonne

TripAdvisor rating 5.0/5

J5883SNmikew 09/08/2020 TripAdvisor review

Magnificent hotel ! .. full of charm and character and the rooms are spacious and comfortable. We throughly enjoyed our stay here and the staff were exceptionally nice to us. If you require the restaurant , you need to book in advance , we were lucky and got a cancellation and the food may have the best I have ever had ! ...

Cher Monsieur, What an heartfelt comment ! It is a real pleasure to read that your stay at l'hotel de la cite was perfect. Your comment is truly the best reward for our team who is devoted to make your stay Memorable. We will make sure to congratulate them. We do look forward to welcoming you again. Best Regards, Sam Richez Directeur hébergment

Disappointing

TripAdvisor rating 2.0/5

eugenesylvie 09/08/2020 TripAdvisor review

Rooms under the roofs accessible by two lifts and several stairs and steps staff who did not react despite a problem with my wife's ankle the only answer is « it is the rooms that you have reserved » The staff have claimed that the hotel is full I think because we booked through Booking After this experience never again the Accor hotels I will talk about it around me and on Social Network

Dear Madam, Thank you for taking the time to write about your most recent stay with us. I regret that you were not satisfied with our service. I have already addressed your comments with our management Team and I would like to apologise for the inconvenience that was caused. We still hope that we will get the chance to welcome you back at the hotel de la cite in order to make up for your recent inconvenient stay. Best regards, Sam Richez Director of rooms

Always excellent but so friendly and helpful.

TripAdvisor rating 5.0/5

387snowy Couples - 17/09/2019 TripAdvisor review

This was our seventh visit and everyone in the hotel from Adélaïde and Jean-Philippe at the top to the restaurant staff, those in reception, the bar and the backroom staff now treat us like members of their Hôtel de la Cité family. At last an hôtel that makes us feel at home. We cannot recommend this hotel more!!!

Dear Madam and Mister Snow, We would like to thank you again for your feedback ! It is always a pleasure for us to welcome you in our hotel. You will always be welcome ! Looking forward to welcome you for your 8th visit Best regards

Fabulous hotel in a fantastic setting

TripAdvisor rating 5.0/5

annebrown3 Couples - 12/04/2019 TripAdvisor review

A really beautiful hotel in the medieval citadel. The service here is exceptional. Nothing is too much trouble. They emailed us beforehand to ask if we wanted them to arrange a taxi for us to transfer from the airport to the hotel (its only a 20 minute drive away) and arranged this for us. They brought our luggage up from their private car park to the hotel (there are no cars allowed in the medieval city), and gave us a guided tour of the hotel before bringing our luggage to the room. The hotel isn't cheap but its certainly worth every penny. The Michelin starred restaurant in the hotel (La Barbacane) is fantastic and lunch there is actually very good value. There are lots of good places to eat within the city walls and its the most beautiful place to wander around its cobbled streets. The tour of the Chateau Comtal and walking the ramparts is worth doing as the views are terrific. Within easy walking distance from the walled city there are other really good places to eat and drink. We loved La Trouvale, great French cooking and reasonably priced. Also on the same street (Rue Trivalle) is the truffle restaurant Barriere Truffes. A great experience with a wine tasting before you eat and truffles with everything but not cheap. Be sure to book restaurants rather than walking in as they are often full in the evenings. During the day, its definitely worth walking over the old bridge into the other part of Carcassonne. There are lots of bars, cafes, restaurants, shops and the main square is lovely to sit and watch the world go by. Its also lovely to walk through the town down to the Canal du Midi where they do trips down the canal. Carcassonne is the perfect place for a short break and if you want to experience a bit of luxury then the Hotel de la Cite is definitely the place for that.

Dear Madam, Thank you for taking the time to tell us about your experience in the Hôtel de la Cité. For us it is a pleasure to read that you had a memorable experience here in our hotel. The fact that each of our rooms is unique adds a special and wonderful atmosphere. We are glad that you like the Medieval City. Indeed, it is a place to visit. By walking down the streets, you travel throught the ages. We will share your comments with all our collaborators who participate every day to make this hotel incomparable and the stay of our guests exceptional. Our team is looking forward to welcome you again among us Yours faithfully.

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