Hotel de la Cité Carcassonne-MGallery 5 stars

Customer service from all staff we interacted with is to a high standard, they treat all their customers with respect, kindness and professionalism. The suite is beautiful, well appointed, fittings and furnishings are excellent and of good quality. Fantastic personal touches with complimentary custom chocolate on bed, exquisite card made us feel welcome and special. The waiting area, library, dining and outside areas are beautifully maintained. You don’t see them like this anymore. We took the complimentary knight tour of the Carcassonne citadel which was on offer and it was very informative and enjoyable. We learned quite a lot about the history of Carcassonne and highly recommend the tour. Another nice touch added by the hotel. The magical charm of the hotel being in the citadel adds a fairytale like ambience that makes you feel like royalty. We had started our holiday in London and Paris and our stay at the Hotel de la Cite was our favourite by far. We did not want to leave. Would highly recommend this wonderful high class hotel to everyone. You come away feeling pampered, well rested and happy. We will definitely be back. Our favourite hotel of them all. Many thanks to everyone at the hotel for making our stay enjoyable and memorable.

It is my favourite hotel and always my base when I'm visiting, or working, in Carcassonne.

The room (226) was fine but the shower system (part of the bath) did not have a non-slip mat nor any fitting to hold to sustain balance. As a result my wife slipped in the bath taking a shower and was severely bruised. We reported this on leaving and hope you received the information. I have not sent this until now as it was not clear how serious the injury was. After talking to our doctor it seems that it is probably only bruising and had not damaged her hip replacement. Other hotels we hae stayed in with this shower arrangement normally have a non-slip mat available in the bathroom. It was suggested (on reporting to reception on leaving) that we might have asked for a mat. However it only became an issue at midnight on Dec 24th not the best time to seek missing equipment.. The special dinner on the 24th evening was excellent. Its 12 short courses was a fine example of the latest trend in high diinng. The accident to my wife unfortunately spoilt our stay over Christmas. Safety should be a primary concern and unfortunately you let us down.

Efficient check in. Lovely room. Very comfortable. Excellent breakfast. Nice public rooms

Very Relaxing, Staff very Attentive. Just a great place to get away from everyday life demands

We had a great Christmas evening and dinner at the hotel. The staff were very helpful and attentive. The dinner was awesome. The room was very clean and quiet. We recommend this stay. It is a real treat.

Wonderful experience staying in such an incredible location. Very well looked after by all the staff who were extremely friendly.

Maravillosa!!!

Loved the hotel and the staff. Had a wonderful room and great service.

Picked up from the car park with a warm welcome ditto at reception. Upgrade to Junior Suite with huge terrace. All very nice. However our one gripe was the payment of parking charges. At no time during the booking process were we informed of the charges for parking. This reduced our mark above and we are surprised that no discount is given for relatively expensive accommodation.

Great

Beautiful bedrooms with nice views. We also enjoyed a very good dinner at the restaurant of the hotel la Barbacane.

Excellent from start to finish. Collection from car park outside the walls with luggage, check in fast and efficient, thank you Patricia who also assisted us with our luggage to our room. Breakfast plenty to choose from, bar staff friendly, panoramic views of castle, private garden which must be lovely in summer as no doubt the pool is too. House keeping need a mention everything clean and tidy and did like the turn down service. Afterctwo nights didn't want to leave!

Thank you all for such an amazing stay. We were travelling with our little baby and everyone got out of their way in order to make our life and stay relaxed and pleasurable. The hotel facilities are superb but what really stood out was the staff. Everyone is dedicated to please which makes the whole experience so much more special.

Lovely. Staff were great. The city itself wasn’t as exciting as I had hoped, but I would consider coming back and renting a car - the hotel is a great place to stay and a relaxing environment. Great food and service. Very comfy beds. Loved the room service and free films, too!