Hotel de la Cité Carcassonne-MGallery 5 stars

Customer review rating (ALL Rating) 4.7/5 5,653 reviews

ALLSAFE approved hotel

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Hotel de la Cité Carcassonne-MGallery
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+ 21 Services

Hotel extras

  • A historic hotel in the heart of the Medieval City near the Château Comtal

  • A Michelin-starred gourmet restaurant for a unique culinary experience

  • Enjoy the terraces of our garden amid the ramparts

  • Relax by our outdoor pool and in our Cellcosmet and Cinq mondes spa

  • Certified ALLSAFE

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel de la Cité Carcassonne-MGallery

Place Auguste Pierre Pont
La Cité
.
11000 carcassonne
france

Fax: (+33)4/68715015

Check-in from 16h00

Check out up to 12h00

  • CITE CENTRE VILLE:  LIGNE 4 CITE MEDIEVALE

  • By plane

    CARCASSONNE SALVAZA At 7km / 4.35 miles

  • By plane

    TOULOUSE BLAGNAC At 106km / 65.87 miles

  • By car

    CARCASSONNE EST At 9.99km / 6.21 miles

  • By train

    CARCASSONNE At 4km / 2.49 miles

GPS:43.205627, 2.362696

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

La Barbacane

Authentic setting and sophisticated cuisine by the star chef Jérôme Ryon (1 Michelin star), where his creativity emphasizes local products and you can discover exceptional wines. Terrace in summer. Closed from February 16 to March 14, 2015

Our accommodation(s)

Sculpted wood paneling, ornamental tapestries and stained-glass windows - everything comes together to create a warm and intimate atmosphere. Spacious rooms elegantly decorated in a sophisticated French style and pleasantly furnished thanks to the know-how of local artisans.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 580

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Hotel de la Cité Carcassonne-MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

5,653 reviews

TripAdvisor Rating 4.5/5

2,144 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellent location beautiful hotel

Customer review rating 5.0/5

M.f. Families - 13/01/2022 Confirmed reviews ALL

Everything was taken care of.

Dear Mrs F., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.5/5

B. Couples - 10/01/2022 Confirmed reviews ALL

Au top

Monsieur B., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel de la Cité Carcassonne - MGallery. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs

5 stars

Customer review rating 5.0/5

Ciarda Couples - 10/01/2022 Confirmed reviews ALL

We really enjoyed our night at La Cite hotel Carcassonne. The room was spacious, food was fantastic and staff were all very friendly and attentive.

Dear Mrs C., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent stay

Customer review rating 5.0/5

Rachel B. Families - 31/12/2021 Confirmed reviews ALL

We spent the Christmas Eve at the hotel with our daughters and it was a wonderful experience.

Dear Mrs B., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great Stay

Customer review rating 5.0/5

David Couples - 25/12/2021 Confirmed reviews ALL

We have stayed many times at Hotel de la Citie but it never disappoints. Service, even with Covid restrictions was very impressive. The hotel has some of the most courteous staff we have ever encountered. The room was very clean, and beautifully maintained each day. We highly recommend this hotel. If you are coming to Carcassonne for business or pleasure, this is definitely the place to stay.

Dear Mister L., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous ones. Sincerely,

Oustanding !

Customer review rating 4.0/5

Terry Couples - 20/12/2021 Confirmed reviews ALL

Wonderful property and extremely comfortable.

Dear Thierry L., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Directeur d'Exploitation

Worth every penny

Customer review rating 5.0/5

Kathy J. Couples - 07/12/2021 Confirmed reviews ALL

From check in to leaving the staff were amazing. By far the best service we have ever received at a hotel. The location of the hotel is like walking into a fairytail. The rooms are spacious and spotless. I enjoyed a massage at the spa (wonderful) and breakfast was delicious and plentiful. We can't say enough wonderful things about this place. SIMPLY AMAZING. We are already planning our return.

Dear KATHY S., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez General Director

All as advertised

Customer review rating 4.0/5

Anonymous Couples - 24/11/2021 Confirmed reviews ALL

Stay worked. Interesting design of rooms and views in historical building.

Dear GARY K., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Director of Accommodation

Wonderful location inside the city walls

Customer review rating 4.5/5

Anonymous Couples - 24/11/2021 Confirmed reviews ALL

Arrived and greeted warmly. Wonderful to stay at a hotel inside the walls of the medieval city. Location makes it so easy to walk out the door and wonder through the streets. Staff was friendly and welcoming. The restaurant was superb with multiple unique courses presented so beautifully.

Dear DOUGLAS A., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Director of Accommodation

well located porter services food stay ambience service staff excellent

Customer review rating 5.0/5

Lynne A. P. G. Couples - 19/11/2021 Confirmed reviews ALL

It was a memorable experience nothing less than perfect

Dear LYNNE AND PAUL G., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Director of Accommodation

Descent stay

Customer review rating 3.5/5

Pierre Couples - 15/11/2021 Confirmed reviews ALL

A bit mixed up experience. Excellent service at the bar and restaurant, average on check-in

Dear PIERRE C., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Director of Accommodation

Great Hotel

Customer review rating 4.5/5

Bill H. Couples - 15/11/2021 Confirmed reviews ALL

Very comfortable and enjoyable visit.

Dear CHARLES H., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Director of Accommodation

Unforgettable Experience1

Customer review rating 5.0/5

Joseph M. Couples - 13/11/2021 Confirmed reviews ALL

In many ways our experience at this hotel was like being carried away to another time, a time in which staff made every effort, always to take care of any need, the room was luxurious with its terrace, the restaurant was memorable. All in all, the whole experience was unforgettable. We will recommend it to friends and hope to return ourselves.

Dear JOSEPH M., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Director of Accommodation

Excellent Location

Customer review rating 5.0/5

Wendy T. Couples - 08/11/2021 Confirmed reviews ALL

Everything was wonderful.

Dear WENDY T., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Director of Accommodation

Bien situé

Customer review rating 4.0/5

Tomas Families - 03/11/2021 Confirmed reviews ALL

Beautiful place, very friendly staff, but not very well exploited potential - closed outsider area, impossible to sit outside to enjoy last warm days

Dear TOMAS M., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Director of Accommodation

Hogh standing Hotel

TripAdvisor rating 5.0/5

W4078SUphilippeb 29/10/2021 TripAdvisor review

Perhaps because I'm not used to 5 stars hotel, I was impressed by the sercie quality. Very nice hotel (a little bit labyrintic), old fashionned atmospher combined with all necessary modern equipments. Situated in the town's walls, it's the best location to enjoy Carcassonne when the flow of tourist has gone.out.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sam Richez Directeur Hébergement

Short stay in Carcasonne

TripAdvisor rating 5.0/5

J5883SNmikew 09/08/2020 TripAdvisor review

Magnificent hotel ! .. full of charm and character and the rooms are spacious and comfortable. We throughly enjoyed our stay here and the staff were exceptionally nice to us. If you require the restaurant , you need to book in advance , we were lucky and got a cancellation and the food may have the best I have ever had ! ...

Cher Monsieur, What an heartfelt comment ! It is a real pleasure to read that your stay at l'hotel de la cite was perfect. Your comment is truly the best reward for our team who is devoted to make your stay Memorable. We will make sure to congratulate them. We do look forward to welcoming you again. Best Regards, Sam Richez Directeur hébergment

Disappointing

TripAdvisor rating 2.0/5

eugenesylvie 09/08/2020 TripAdvisor review

Rooms under the roofs accessible by two lifts and several stairs and steps staff who did not react despite a problem with my wife's ankle the only answer is « it is the rooms that you have reserved » The staff have claimed that the hotel is full I think because we booked through Booking After this experience never again the Accor hotels I will talk about it around me and on Social Network

Dear Madam, Thank you for taking the time to write about your most recent stay with us. I regret that you were not satisfied with our service. I have already addressed your comments with our management Team and I would like to apologise for the inconvenience that was caused. We still hope that we will get the chance to welcome you back at the hotel de la cite in order to make up for your recent inconvenient stay. Best regards, Sam Richez Director of rooms

Always excellent but so friendly and helpful.

TripAdvisor rating 5.0/5

387snowy Couples - 17/09/2019 TripAdvisor review

This was our seventh visit and everyone in the hotel from Adélaïde and Jean-Philippe at the top to the restaurant staff, those in reception, the bar and the backroom staff now treat us like members of their Hôtel de la Cité family. At last an hôtel that makes us feel at home. We cannot recommend this hotel more!!!

Dear Madam and Mister Snow, We would like to thank you again for your feedback ! It is always a pleasure for us to welcome you in our hotel. You will always be welcome ! Looking forward to welcome you for your 8th visit Best regards

Fabulous hotel in a fantastic setting

TripAdvisor rating 5.0/5

annebrown3 Couples - 12/04/2019 TripAdvisor review

A really beautiful hotel in the medieval citadel. The service here is exceptional. Nothing is too much trouble. They emailed us beforehand to ask if we wanted them to arrange a taxi for us to transfer from the airport to the hotel (its only a 20 minute drive away) and arranged this for us. They brought our luggage up from their private car park to the hotel (there are no cars allowed in the medieval city), and gave us a guided tour of the hotel before bringing our luggage to the room. The hotel isn't cheap but its certainly worth every penny. The Michelin starred restaurant in the hotel (La Barbacane) is fantastic and lunch there is actually very good value. There are lots of good places to eat within the city walls and its the most beautiful place to wander around its cobbled streets. The tour of the Chateau Comtal and walking the ramparts is worth doing as the views are terrific. Within easy walking distance from the walled city there are other really good places to eat and drink. We loved La Trouvale, great French cooking and reasonably priced. Also on the same street (Rue Trivalle) is the truffle restaurant Barriere Truffes. A great experience with a wine tasting before you eat and truffles with everything but not cheap. Be sure to book restaurants rather than walking in as they are often full in the evenings. During the day, its definitely worth walking over the old bridge into the other part of Carcassonne. There are lots of bars, cafes, restaurants, shops and the main square is lovely to sit and watch the world go by. Its also lovely to walk through the town down to the Canal du Midi where they do trips down the canal. Carcassonne is the perfect place for a short break and if you want to experience a bit of luxury then the Hotel de la Cite is definitely the place for that.

Dear Madam, Thank you for taking the time to tell us about your experience in the Hôtel de la Cité. For us it is a pleasure to read that you had a memorable experience here in our hotel. The fact that each of our rooms is unique adds a special and wonderful atmosphere. We are glad that you like the Medieval City. Indeed, it is a place to visit. By walking down the streets, you travel throught the ages. We will share your comments with all our collaborators who participate every day to make this hotel incomparable and the stay of our guests exceptional. Our team is looking forward to welcome you again among us Yours faithfully.

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