Name: Hôtel de la Cité Carcassonne - MGallery Collection - ALL
Address: Place Auguste Pierre Pont, Carcassonne, 11000, FR
Telephone: +33468719871
Rating: 4.7

Hôtel de la Cité Carcassonne - MGallery Collection

Boutique hotels with personality for a remarkable travel experience

The 5-star Hotel de la Cite is a jewel in the MGallery collection, a magical 19th-century neo-Gothic masterpiece in medieval Carcassonne. There are 46 rooms and 13 suites, an outdoor pool and a shaded park. This is a hotel where hospitality goes hand in hand with exclusive gourmet cuisine by our chef Jerome Ryon in the Barbacane restaurant, along with superb views from the terrace.

The Hôtel de la Cité is a magical and captivating place located in the heart of the Carcassonne fortress. It's an ideal starting point for a medieval stop-off: you can visit the Château Comtal and the St Nazaire Basilica within the city, then stroll around the Carthar castles and take a boat ride on the Canal du Midi. Surprise your children all year round with events in Carcassonne and the city (Middle Age on stage, jousting, the Magic of Christmas, etc.)

A charming destination in the heart of Carcassonne. A dominant position overlooking ramparts made up of 52 watch towers, which offers extraordinary panoramic views.

Welcome to Hôtel de la Cité! Experience a rendezvous with history in the heart of Carcassonne's medieval fortress, a UNESCO World Heritage Site.

Xavier LABLAUDE, Hotel Management

Hotel extras

A historic hotel in the heart of the Medieval City near the Château Comtal
A Michelin-starred gourmet restaurant for a unique culinary experience
Enjoy the terraces of our garden amid the ramparts
Relax by our outdoor pool and in our Cellcosmet and Cinq mondes spa
Certified ALLSAFE

Our accommodation(s)

Room

Charming Single Standard Room - one double bed

Non contractual photo

2 pers. max
15 m² / 161 sq ft

Bedding 1 x Double bed(s)

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Room

Classic Room - a king-size bed, view of the city streets

2 pers. max
22 m² / 236 sq ft

Bedding 1 x King size bed(s)

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Room

Superior Room overlooking the gardens and ramparts - a king-size bed

2 pers. max
25 m² / 269 sq ft

Bedding 1 x King size bed(s)
Views: Courtyard View

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Room

Superior Room, terrace, view of gardens and city walls - a king-size bed

2 pers. max
20 m² / 215 sq ft

Bedding 1 x King size bed(s)
Views: Historic side view

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Room

Family Room - one double bed and two single beds

4 pers. max
28 m² / 301 sq ft

Bedding 1 x King size bed(s) and 1 x Single bed(s) and 1 x Single bed(s)

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Suite

Junior Suite - a king-size bed, a single sofa bed

2 pers. max
30 m² / 322 sq ft

Bedding 1 x King size bed(s)
Views: Historic side view

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Suite

Suite - one double bed and one single sofa bed

2 pers. max
35 m² / 376 sq ft

Bedding 1 x Double bed(s) and 1 x Single bed(s)
Views: Historic side view

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Suite

Terrace Suite - one double bed and one single sofa bed

2 pers. max
40 m² / 430 sq ft

Bedding 1 x Double bed(s) and 1 x Single bed(s)
Views: Historic side view

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Hotel location

Hôtel de la Cité Carcassonne - MGallery Collection

Place Auguste Pierre Pont
11000 Carcassonne
France

GPS:43.205627, 2.362696

+33 4 68 71 98 71

Railway station
Highway exit

CARCASSONNE

Railway station

Access: 4 km / 2.49 mi 30 min walk / 10 min drive

CARCASSONNE EST

Highway exit

Access: 9.99 km / 6.21 mi 5 min drive

JEAN DESCHAMPS

Entertainment/theatre district

Access: 0 m / 0 mi 1 min walk

BASILIQUE ST NAZAIRE

Historic monument

Access: 0 m / 0 mi

CITE MEDIEVALE

Tourist attraction

Access: 100 m / 0.06 mi

CITE MEDIEVALE

Art and Culture

Access: 100 m / 0.06 mi

CITE MEDIEVALE

Museums

Access: 100 m / 0.06 mi

CHATEAU COMTAL

Historic monument

Access: 800 m / 0.5 mi 5 min walk

GOLF CLUB

Golf course

Access: 3 km / 1.86 mi 30 min walk / 7 min drive

PLANET FORM

Sports centre

Access: 7.5 km / 4.66 mi 15 min drive

CHÂTEAUX CATHARES

Historic monument

Access: 30 km / 18.64 mi 25 min drive

CANAL DU MIDI

River

Access: 5 km / 3.11 mi 20 min walk / 5 min drive

Hotel services

Check-in from 04:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Pets welcome
Restaurant
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

Near the property

Car park

LA BARBACANE

Authentic setting and sophisticated cuisine by the star chef Jerome Ryon, 1 Michelin star, where his creativity emphasizes local products and you can discover exceptional wines. Terrace in summer. Closed from February 16 to March 14, 2015

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CHEZ CHRISTINE

Nestled within the walled city of Carcassonne, this Mediterranean bistro offers local cuisine, hospitality and Occitan generosity with a unique twist. In Occitania, eating great food is in our nature!

LA BOULANGERIE DE LA CITE

La Boulangerie de la Cite is a quintessentially French bakery, tea room and delicatessen located opposite the hotel. It is the perfect place to lounge about before or after exploring the alleys of the city.

BAR BIBLIOTHEQUE

Enjoy the mythical setting of our Library Bar in a warm and authentic atmosphere. The bar is the perfect place to sip on a cocktail or a glass of wine before heading to a table at one of our restaurants.

Breakfast

A generous, tasty and lovingly prepared breakfast. Local specialties, homemade breads and pastries will delight food lovers. A wide variety of choices and aromas to awaken your senses.

Pool

In the heart of the garden, at the foot of Basilique Saint-Nazaire, the pool stretches out over greenery and history-steeped stone in this unique setting. During the summer, linger at the outdoor bar. Off season, enjoy a swim in perfectly heated waters.

Spa

Be tempted by a tailored well-being break in our haven above the ramparts. This experience was born out of the collaboration between our practitioners and our brand with a unique signature: Cinq Mondes.

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Meetings & Events

Number of Meeting Room: 7
Surface of the largest room: 580 m² / 6243.062 sq ft
Maximum seats capacity: 400
Maximum capacity for banquets: 200

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Weddings

A terrace with stunning views of the lower town, which has seen more than its fair share of marriage proposals.

Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.7/5 1,015 reviews

TripAdvisor Rating 4.5/5 2,388 reviews

Roger S. Families - 1/28/2026 Confirmed reviews ALL

Hotel in in an old stone building, with great view across Carcasoone and the surrounding countryside. Staff were very helful when we had a travel emergency.

Dear ROGER S., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, General Manager

Jeremiah H. Couples - 1/6/2026 Confirmed reviews ALL

The experience was good, but I do wish it was a little clearer where to park and how to check in upon arriving.

Dear Jeremiah H., Thank you for sharing your feedback regarding your recent stay. We appreciate your enthusiasm about our historical property. I apologize for any confusion regarding the parking and check-in process, and we will take your comments into consideration for future improvements. Best regards, Xavier Lablaude, General Manager

Simon S. Couples - 12/28/2025 Confirmed reviews ALL

A wonderful Christmas stay. Perfect care and attention Only let down was that we were unable use the spa as it was fully booked on our arrival. We were not allowed to even use the hamman. When it rains throughout our stay, there is very little to do

Dear SIMON S., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, General Manager

Johanna B. Couples - 12/27/2025 Confirmed reviews ALL

It was our Christmas celebration and our stay was more than satisfactory.

Dear JOHANNA B., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, General Manager

Olly D. Families - 12/16/2025 Confirmed reviews ALL

Scored 8 because we were disappointed with breakfast & didn't feel it was to a 5* standard. The table wasn't set apart from the cutlery wrapped in a napkin being dropped at the table when we sat down. There were no side plates, butter of breakfast jams which we had to ask for. There was only one bowl at the cereal station and no fresh fruit which we'd expect. The €5 premium for the poached eggs & avocado seems unnecessary, again not what we'd expect from a 5* hotel. Another small but annoying shortfall was, there was no bottle opener in the bedroom. When we asked for one, the porter arrived to the room, opened the bottles and took the opener away which meant we had a repeat performance the next day.

Dear Olly D., Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are pleased to hear that you enjoyed our great location and lovely atmosphere. However, we regret to learn that your breakfast experience did not meet your expectations for the 5-star standard we strive to uphold. Your comments regarding table settings, the availability of items at the cereal station, and the pricing of certain menu items have been noted and will be reviewed as part of our ongoing efforts to enhance guest satisfaction. Additionally, we understand that the absence of a bottle opener in your room was an inconvenience. We appreciate your patience in this matter and will ensure our team is informed to prevent similar occurrences in the future. Once again, we thank you for your valuable insights, and we hope to have the opportunity to welcome you back for an improved experience. Best regards, Xavier Lablaude, General Manager

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