Hotel de la Cité Carcassonne-MGallery 5 stars

Customer review rating (ALL Rating) 4.8/5 1,468 reviews

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Hotel extras

  • A historic hotel in the heart of the Medieval City near the Château Comtal

  • A Michelin-starred gourmet restaurant for a unique culinary experience

  • Enjoy the terraces of our garden amid the ramparts

  • Relax by our outdoor pool and in our Cellcosmet and Cinq mondes spa

  • Certified ALLSAFE

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Hotel de la Cité Carcassonne-MGallery

Place Auguste Pierre Pont
11000 Carcassonne

GPS:43.205627, 2.362696

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

La Barbacane

Authentic setting and sophisticated cuisine by the star chef Jérôme Ryon (1 Michelin star), where his creativity emphasizes local products and you can discover exceptional wines. Terrace in summer. Closed from February 16 to March 14, 2015


Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,468 reviews

TripAdvisor Rating  4.5/5  2,272 reviews

Certificate of excellence 2023

Loved the hotel -- it was worth the challenge of getting there

TripAdvisor rating 4.0/5

katherinel154 TripAdvisor review

With a view of the beautiful gardens and pool, our room was spectacular. Service was excellent throughout. Breakfast is outstanding, with more choices than we've seen at any other hotel. The one difficulty is getting to/from the hotel without a car. Be aware you might need to hike up a steep hill, from the train station, with your luggage.

Well located

Customer review rating 3.5/5

S Couples - Confirmed reviews ALL

Enjoyable 3 day stay with a spacious room and bathroom however window coverings need to be replaced urgently. Travellers value privacy and rest but early morning daylight streams through the badly fitted curtains. Loved all the public areas, especially the beautiful terrace and gardens. Great staff, very attentive and helpful🙂

Well located

Customer review rating 3.0/5

Claire M. Couples - Confirmed reviews ALL

Fabulous location but the staff were on the whole not great other than the lovely lady in the restaurant. You could never get a drink at the pool. Staff very slow and not very friendly. I could not get the WiFi to work on my kindle and was told that despite there being other WiFi coming up as available that reception did not know and could not tell me the passwords for them and that they could not help me.

wonderful experience

Customer review rating 5.0/5

Paul Y. Couples - Confirmed reviews ALL

great location , full of character and wonderful service

Lovely hotel

TripAdvisor rating 4.0/5

YouMeandGoodFood TripAdvisor review

Our family booked 3 rooms the night before an event we hosted at the hotel. The staff made the event easy to plan long distance. It was well planned and executed by the highly competent and friendly staff. The garden setting was beautiful, the food truly excellent, the service attentive, professional and also excellent. Based on our exceptional event experience, we wouldn't hesitate to host an event at the hotel again in the future. The hotel location cannot be beat in Carcassonne. The grounds and public rooms are lovely. The hotel rooms are also nice, though we found the electronic capabilities were not adequate to handle charging multiple phones and also have electricity for a CPAP machine. Through no fault of the hotel, many in our group of 50 found taxi service in Carcassonne very limited in general - at all times of day and night. Requests made in advance of our stay for the hotel to book a taxi from the train to the hotel went unanswered, so don't know if pre-booking a taxi through the hotel would have helped, but we waited almost an hour at the train station for a taxi to the hotel. Overall we were pleased with our hotel stay and extremely pleased with our event.

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Other web-users rate our hotel

  • 605 reviews 9.5/10 Location
  • 626 reviews 7.5/10 Room
  • 989 reviews 8.7/10 Service
  • 437 reviews 8.5/10 Food
  • 246 reviews 8.6/10 Breakfast
  • 77 reviews 3.4/10 Value
  • 76 reviews 6.2/10 Cleanliness

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