Hotel de la Cité Carcassonne-MGallery 5 stars

This is our second time to stay here and it was a real treat again. We had the delightful meal in the Michelin restaurant

This experience was perfect from start to finish. An efficient greeting at the car park; welcome refreshment upon arrival; brief tour of the hotel and a lovely room. The outside space is gorgeous and the sense of history makes this a very special place.

We have had a great stay overall. When we arrived, we had expected a taxi to collect us at the airport (pre-arranged with the concierge). The taxi didnt arrive and we waited for 30 minutes. We called the hotel and another taxi was ordered. That taxi left us at the car park and assured us that we would be collected. Again, another 20 minutes wait, a telephone call and no car! We walked to the hotel and altgether our arrival was over an hour late! Not a great start! Our first room had wardrobes far too small for our clothes to fit. Thankfully we were moved to a better room - room 110 was perfect. Beautiful terrace and view of the ramparts. The rest of the stay was lovely.

Excellent welcome from staff and experience

We stayed for 11 nights with the main purpose being rest and relaxation. The hotel generously provided an upgrade and change of room during our stay. We found the staff to be warm and responsive. The hotel is beautifully located. Our experience could have been better with more peace and quiet. At times it felt like the hotel was understaffed or systems not established. EG: Pool service/set up.

Very historic and beautiful hotel well located within the city walls. Restaurant facilities were excellent and the service/attention could not be better. Nothing was too much trouble.

We had been travelling through France for nearly 2 weeks by the time we arrived to Carcassonne. The idea of the voyage was to experience the idyllic historical scenery of Southern France. We searched for hotels to fit the same criteria - and although many others did - Hôtel de la Cité did not disappoint. We got the best suite of the hotel with the most magnificent terrace with a view to the gardens below, the city of Carcassonne and of course - the sunset. It was our honeymoon a year after the wedding and the suite was most preciously decorated just for us :) The feel of the entire building is romantic as it is, the waiters making no mistakes with their conduct and all of the staff being accommodating, polite yet friendly. We loved every minute of it!

We spent 2 nights at this hotel as part of a 23 night road trip around France. Our stay in Carcassonne was the highlight of the trip. From our arrival at the car park, the service of all staff was of an exceptional standard. The hotel is in the perfect location for exploring Carcassonne, with a beautiful pool area to relax in. We enjoyed an incredible meal, in a stunning setting in the gardens, where again the service was exemplary and the food was incredible. Could not recommend enough.

Everyone was extremely helpful before and during our stay - from the doorman to the concierge!

The hotel location was perfectly located in the square of the medieval city with views to die for. Car transportation and checkin staff were really professional and friendly. Concierge was helpful on a number of topics. The room was tasteful if a little tired. The overall hotel was 4 star at best.l. The issues were as follows. The bar staff outside were, apart for one delightful friendly server, downright rude and arrogant. It was as if we were impeding on their day. The older server around the bar outside in particular treated us with what amounted to distain. The pool area was a nice oasis the first day. The second day it was as if kindergarten had arrived. It is too small a pool for numerous children as the sun loungers were almost on top of the pool which means no way to avoid getting wet. Ok if the children were yours. If you have no kids it’s an issue. It’s a lot of money and you would expect better. You pay for the setting clearly. Better to book somewhere outside the city walls and walk in and out. There are more choice of less touristic restaurants at the foot of the walls.

We loved our stay and though our room was very small we had the benefit of a beautiful large terrace overlooking the gardens and the city beyond which more than made up for it. The staff were exceptionally kind and helpful and the location is wonderful - a short stroll to all the places of interest. We also made use of the car park which was expensive but very convenient. The only negative was our dinner in the Barbican restaurant which was very disappointing and not up to Michelin standard. However breakfast was excellent and served in the charming gardens.

Magnificent hotel ! .. full of charm and character and the rooms are spacious and comfortable. We throughly enjoyed our stay here and the staff were exceptionally nice to us. If you require the restaurant , you need to book in advance , we were lucky and got a cancellation and the food may have the best I have ever had ! ...

Rooms under the roofs accessible by two lifts and several stairs and steps staff who did not react despite a problem with my wife's ankle the only answer is « it is the rooms that you have reserved » The staff have claimed that the hotel is full I think because we booked through Booking After this experience never again the Accor hotels I will talk about it around me and on Social Network

This was our seventh visit and everyone in the hotel from Adélaïde and Jean-Philippe at the top to the restaurant staff, those in reception, the bar and the backroom staff now treat us like members of their Hôtel de la Cité family. At last an hôtel that makes us feel at home. We cannot recommend this hotel more!!!

A really beautiful hotel in the medieval citadel. The service here is exceptional. Nothing is too much trouble. They emailed us beforehand to ask if we wanted them to arrange a taxi for us to transfer from the airport to the hotel (its only a 20 minute drive away) and arranged this for us. They brought our luggage up from their private car park to the hotel (there are no cars allowed in the medieval city), and gave us a guided tour of the hotel before bringing our luggage to the room. The hotel isn't cheap but its certainly worth every penny. The Michelin starred restaurant in the hotel (La Barbacane) is fantastic and lunch there is actually very good value. There are lots of good places to eat within the city walls and its the most beautiful place to wander around its cobbled streets. The tour of the Chateau Comtal and walking the ramparts is worth doing as the views are terrific. Within easy walking distance from the walled city there are other really good places to eat and drink. We loved La Trouvale, great French cooking and reasonably priced. Also on the same street (Rue Trivalle) is the truffle restaurant Barriere Truffes. A great experience with a wine tasting before you eat and truffles with everything but not cheap. Be sure to book restaurants rather than walking in as they are often full in the evenings. During the day, its definitely worth walking over the old bridge into the other part of Carcassonne. There are lots of bars, cafes, restaurants, shops and the main square is lovely to sit and watch the world go by. Its also lovely to walk through the town down to the Canal du Midi where they do trips down the canal. Carcassonne is the perfect place for a short break and if you want to experience a bit of luxury then the Hotel de la Cite is definitely the place for that.