Hôtel de la Cité Carcassonne - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 1,011 reviews

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Hôtel de la Cité Carcassonne - MGallery Collection - Image 1
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Place Auguste Pierre Pont, 11000 Carcassonne, France

Description

Hotel extras

  • A historic hotel in the heart of the Medieval City near the Château Comtal

  • A Michelin-starred gourmet restaurant for a unique culinary experience

  • Enjoy the terraces of our garden amid the ramparts

  • Relax by our outdoor pool and in our Cellcosmet and Cinq mondes spa

  • Certified ALLSAFE

Our accommodation(s)

Hotel location

Hôtel de la Cité Carcassonne - MGallery Collection

Place Auguste Pierre Pont
11000 Carcassonne
France

GPS:43.205627, 2.362696

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,011 reviews

TripAdvisor Rating  4.5/5  2,387 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Jeremiah H. Couples - Confirmed reviews ALL

The experience was good, but I do wish it was a little clearer where to park and how to check in upon arriving.

Dear Jeremiah H., Thank you for sharing your feedback regarding your recent stay. We appreciate your enthusiasm about our historical property. I apologize for any confusion regarding the parking and check-in process, and we will take your comments into consideration for future improvements. Best regards, Xavier Lablaude, General Manager

Customer review rating 4.5/5

Simon S. Couples - Confirmed reviews ALL

A wonderful Christmas stay. Perfect care and attention Only let down was that we were unable use the spa as it was fully booked on our arrival. We were not allowed to even use the hamman. When it rains throughout our stay, there is very little to do

Dear SIMON S., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, General Manager

Customer review rating 5.0/5

Johanna B. Couples - Confirmed reviews ALL

It was our Christmas celebration and our stay was more than satisfactory.

Dear JOHANNA B., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, General Manager

Customer review rating 4.0/5

Olly D. Families - Confirmed reviews ALL

Scored 8 because we were disappointed with breakfast & didn't feel it was to a 5* standard. The table wasn't set apart from the cutlery wrapped in a napkin being dropped at the table when we sat down. There were no side plates, butter of breakfast jams which we had to ask for. There was only one bowl at the cereal station and no fresh fruit which we'd expect. The €5 premium for the poached eggs & avocado seems unnecessary, again not what we'd expect from a 5* hotel. Another small but annoying shortfall was, there was no bottle opener in the bedroom. When we asked for one, the porter arrived to the room, opened the bottles and took the opener away which meant we had a repeat performance the next day.

Dear Olly D., Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are pleased to hear that you enjoyed our great location and lovely atmosphere. However, we regret to learn that your breakfast experience did not meet your expectations for the 5-star standard we strive to uphold. Your comments regarding table settings, the availability of items at the cereal station, and the pricing of certain menu items have been noted and will be reviewed as part of our ongoing efforts to enhance guest satisfaction. Additionally, we understand that the absence of a bottle opener in your room was an inconvenience. We appreciate your patience in this matter and will ensure our team is informed to prevent similar occurrences in the future. Once again, we thank you for your valuable insights, and we hope to have the opportunity to welcome you back for an improved experience. Best regards, Xavier Lablaude, General Manager

Customer review rating 5.0/5

Scott B. Couples - Confirmed reviews ALL

Absolutely magical hotel. And the staff is INCREDIBLE. (long review, sorry, but there are so many good things to say) What you see in the photos of Carcassonne perfectly represents this fairytale-like town...and the hotel is in the MIDDLE of it. I don't need to go into how mindblowing this city is--the photos and reviews speak for themselves--but our experience at this hotel requires the most effusive, affectionate review... First and foremost, the hotel staff: My wife chose to come to this city for her birthday and have a truly memorable experience. While we're not used to nice hotels, but we decided to go all out for her special day. It was 1,000% worth it. Not only were we staying in a freaking castle, but we received the absolutely BEST care from the staff. Shout out to Sophie, Clemence, and Patricia, who treated us with the best, most genuine care. They made us feel so special and took a real interest in our experience. They truly elevated our stay and we could not have been happier. We felt SO lucky to have such an amazing, kind staff making our visit the best it could be. The hotel: The hotel is beautiful, unique, charming, and elegant. Everything about the hotel is ideal and we couldn't be happier. It's INSIDE THE MEDIEVAL CASTLE. The moment you walk out the main entrance, you're greeted by the jaw-dropping Basilique Saint Nazaire. There are tons of adorable shops and incredible restaurants. Enchanting cobblestone streets, surrounded by ancient city walls and towers. It's other-wordly. The views from the terrace look over the towers, bridges, the city, and basilique. It's truly magical. The room was impeccably clean and spacious. The bed was super comfortable and the pillows were particularly cozy. The housecleaners did a perfect job and refilled everything. We couldn’t have asked for a better, cleaner, well-run hotel. If you have a chance to stay here, it's a must. Thanks to the whole staff for making this a once-in-a-lifetime experience.

Dear Scott B., Thank you for sharing your delightful experience at Hôtel de la Cité Carcassonne - MGallery Collection. It is heartwarming to know that you and your wife had such a magical stay while celebrating her birthday. We appreciate your kind words regarding our staff, and I will make sure to pass along your compliments to Sophie, Clemence, and Patricia. Their dedication to providing exceptional service is truly commendable, and it is gratifying to hear that they contributed to your memorable experience. We are pleased that you found our hotel to be beautiful, clean, and spacious, embodying the charm of the medieval castle surroundings. It is our goal to ensure that every guest enjoys their stay in a comfortable and enchanting environment. Your positive remarks about the cleanliness and elegance of the hotel are greatly appreciated, as our team takes great pride in maintaining high standards. Thank you once again for your generous feedback. We look forward to welcoming you back in the future for another unforgettable stay. Best regards, Xavier Lablaude, General Manager

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Other web-users rate our hotel

  • 561 reviews 9.5/10 Location
  • 606 reviews 7.8/10 Room
  • 843 reviews 8.7/10 Service
  • 5 reviews 7.9/10 WiFi
  • 266 reviews 9/10 Amenities
  • 263 reviews 7.9/10 Breakfast
  • 93 reviews 5.7/10 Cleanliness
  • 91 reviews 7.8/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.