Hotel de la Cité Carcassonne-MGallery 5 stars

Customer review rating 4.7/5 4,922 reviews

Hotel de la Cité Carcassonne-MGallery
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Hotel extras

  • An enchanting hotel within La Cité

  • Unique culinary experience at the hotel's gourmet restaurant

  • A peace haven in the hotel's gardens adjacent to the City walls

  • An exceptional panorama of Château Comtal and the lower town

  • Advantage 5

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Well-being
  • Babysitting on requestPaying
  • Bicycles rental (Nearby)Paying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Business centre
  • Copy/print service available
Information message

Hotel location

Hotel de la Cité Carcassonne-MGallery

Place Auguste Pierre Pont
La Cité
.
11000
carcassonne
france

Tel: +33468719871

Fax: (+33)4/68715015

Check-in from 16h00

Check out up to 12h00

  • CITE CENTRE VILLE :  LIGNE 4 CITE MEDIEVALE

  • By plane

    CARCASSONNE SALVAZA At 7km / 4.35 miles

  • By plane

    TOULOUSE BLAGNAC At 106km / 65.87 miles

  • By car

    CARCASSONNE EST At 9.99km / 6.21 miles

  • By train

    CARCASSONNE At 4km / 2.49 miles

GPS :43.205627, 2.362696

Our accommodation(s)

Sculpted wood paneling, ornamental tapestries and stained-glass windows - everything comes together to create a warm and intimate atmosphere. Spacious rooms elegantly decorated in a sophisticated French style and pleasantly furnished thanks to the know-how of local artisans.

CLASSIC ROOM, 1 king size bed, view of the narrow city streets

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, 1 double bed and twin beds

  • Max. number of persons: 4
  • Area: From 35 / 377 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, 1 king size bed, view of gardenand ramparts

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Junior Suite, 1 king-size bed, 1 sofa bed, view of the garden and ramparts or basilica

  • Max. number of persons: 2
  • Area: From 35 / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

STANDARD ROOM, 1 single bed

  • Max. number of persons: 1
  • Area: From 18 / 194 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

LA BARBACANE

Type of cuisine: Gourmet

Authentic setting and sophisticated cuisine by the star chef Jérôme Ryon (1 Michelin star), where his creativity emphasizes local products and you can discover exceptional wines. Terrace in summer. Closed from February 16 to March 14, 2015

Lunch

12:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR BIBLIOTHEQUE

Non contractual photo

Immerse yourself in the warm atmosphere, take a seat in our impressive library and leaf through the hotel records dating back to the 1930s, all while enjoying a whiskey or Armagnac from our remarkable collection.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 350

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Hotel de la Cité Carcassonne-MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

4,922 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,059 reviews

A gem of a hotel

Customer review rating 4.7/5

Elaine M. Couples - 11/10/2020 Confirmed reviews ALL

We stayed to celebrate our wedding anniversary and enjoyed it immensely and what made it so special were the staff - professional, warm, friendly and so welcoming. Lots of personalities, often lacking in 5 star hotels. Shout out to our sommelier, she was a hoot! Safety procedures were good and everyone was following the rules, plus they have very grand rooms to allow it. Only niggle, I thought the dinner was a little bland and predictable, although good.

Excellent stay

Customer review rating 4.7/5

Philippe T. Couples - 07/10/2020 Confirmed reviews ALL

Beautiful neo-gothic room

Good stay"

Customer review rating 4.7/5

Mars Families - 05/10/2020 Confirmed reviews ALL

Always nice... 4th time a the hotel.

Beautiful setting

Customer review rating 4.7/5

Wagner Couples - 16/09/2020 Confirmed reviews ALL

Excellent service. Everyone very friendly and helpful. We had a little difficulty finding the private parking lot. Very busy at 14.00 pm when everyone is coming in to register. The drivers were very helpful, but a bit overwhelmed with the guests. Registration was easy. Our room was lovely. Very clean and neat. The breakfast was excellent and well done. Except for a rude guest who cut ahead of us at check-out and did not practice social distancing the stay would have been perfect. But the hotel cannot be responsible for rude guests.

Not quite perfect

Customer review rating 4.7/5

Gjewing Couples - 08/09/2020 Confirmed reviews ALL

We stayed two nights to celebrate a birthday and wedding anniversary and the hotel was advised of this before our arrival. The welcome was good and the private parking and shuttle was much appreciated - that said, we were not advised of the 20 euros per day charge and only found out when checking our bill on departure. The hotel is in an excellent position within the town walls and tucked away from the madding crowd- with its own delightful gardens ideal for aperos. We had a tour of the hotel by Jean-Jacques who was lovely. We had a superior room that had lovely views of the garden and ramparts - the room was sufficiently large but not capacious with a reasonable ensuite. We noted that there was no Illy coffee machine in the room, contrary to the website details - instant coffee sachets for a 5* hotel is unacceptable. I popped down to Reception to explain this but they said that only suites had Illy machines. I apologised and suggested that I had made a mistake, but on returning to the room and checking the website again (by the way, the wifi is excellent) - I was correct but the reception staff would only accept this by me showing them the website with the info in view. Within minutes a Lavazza machine arrived but later found that it leaked and it was replaced speedily thereafter. COVid19 safety steps were excellent and all staff were considerate. We loved having pre-dinner drinks in the gardens. On Sandy's birthday the room was decorated with balloons and we were presented with a bottle of champagne - a nice touch. On the second night we reserved a table in Le Barbacane Restaurant to celebrate our double anniversary. We were amazed that there was no dress code as some diners wore beach ware or even track suits. The staff there were outstanding, especially Hugo, Marina, Bozar & Fabrice - who were particularly engaging and efficient. The various courses certainly sounded inviting but a couple were disappointing- the sea bass was rather tasteless, the duck breast tough and sinewy and filet de beouf was so miniscule that it should not have been described as the main ingredient as it was surrounded by shredded beef cheek - all very tasty but insultingly small. The star of the show were the oysters in jelly - absolutely gorgeous. We mentioned the duck to the staff but were advised that this was normal for duck breast - which we know is false as we live in the Lot, famous for its duck. On checking out - we were charged for 4 breakfasts that we had not taken.

Indulgent experience throughout

Customer review rating 4.7/5

Jean-michel Business - 30/08/2020 Confirmed reviews ALL

A personal welcome and historic introduction by Jérome was only the first token of appreciation for this overnight stay in Carcassonne. The stunning views from the room, the subtil music ambiance in the garden and the very attentive service, from the terrasse, the restaurant and the breakfast team make up a very refined and enjoyable stay.

Customer review rating 4.7/5

Anonymous Couples - 18/08/2020 Confirmed reviews ALL

Super

Excellent hotel and location.

Customer review rating 4.7/5

Anonymous Solo - 16/08/2020 Confirmed reviews ALL

Overall my stay was memorable. The reception staff were professional and courteous. The La Barbacane restaurant was top class. It was disappointing that there was no balcony light that could be switched on at night. Also tet glass table on the balcony was not secured to the base with the result that it nearly toppled over and broke when my lightly leaned on it. I pointed this out to a staff member but nothing was done about it. Overall a very pleasant stay at the hotel and I would return again.

Something Very Sorcusk

Customer review rating 4.7/5

Steve H. Couples - 11/08/2020 Confirmed reviews ALL

From arriving in the private car Park to leaving the staff and the experience was first class. As a couple travelling around Europe the visit was only really a one night stop to rear up for our next venue, Carcassonne was an outstanding find. This is the only hotel anyone should choose with the Fort, the food, service and room were beyond belief. We shall return.

Short stay in Carcasonne

TripAdvisor rating 4.5/5

J5883SNmikew 09/08/2020 TripAdvisor review

Magnificent hotel ! .. full of charm and character and the rooms are spacious and comfortable. We throughly enjoyed our stay here and the staff were exceptionally nice to us. If you require the restaurant , you need to book in advance , we were lucky and got a cancellation and the food may have the best I have ever had ! ...

Cher Monsieur, What an heartfelt comment ! It is a real pleasure to read that your stay at l'hotel de la cite was perfect. Your comment is truly the best reward for our team who is devoted to make your stay Memorable. We will make sure to congratulate them. We do look forward to welcoming you again. Best Regards, Sam Richez Directeur hébergment

Disappointing

TripAdvisor rating 4.5/5

eugenesylvie 09/08/2020 TripAdvisor review

Rooms under the roofs accessible by two lifts and several stairs and steps staff who did not react despite a problem with my wife's ankle the only answer is « it is the rooms that you have reserved » The staff have claimed that the hotel is full I think because we booked through Booking After this experience never again the Accor hotels I will talk about it around me and on Social Network

Dear Madam, Thank you for taking the time to write about your most recent stay with us. I regret that you were not satisfied with our service. I have already addressed your comments with our management Team and I would like to apologise for the inconvenience that was caused. We still hope that we will get the chance to welcome you back at the hotel de la cite in order to make up for your recent inconvenient stay. Best regards, Sam Richez Director of rooms

Lovely atmosphere and nice views

Customer review rating 4.7/5

J. C. R. Couples - 06/08/2020 Confirmed reviews ALL

We loved our stay and the suite we had with fantastic views and big terrace. Furthermore we liked a lot the service and staff, all of them were helpful, friendly and polite. The only thing we did not like that much was the restaurant, even the service was good and the food was of good quality, in our opinion the wine pairing was a bit short for the plates which we tried and the price even being a one Michelin Star restaurant was a bit high in comparison to other Michelin’s which we have tried and the quality was not so high.

Very disappointing, set in a beautiful building.

Customer review rating 4.7/5

Lisa Couples - 29/07/2020 Confirmed reviews ALL

We decided to take our honeymoon in your hotel de la cite Carcassonne. After the scary times we are living in with covid we felt this would be an extra special vacation as well as our honeymoon. Your drivers between parking and hotel are superb informative and friendly. We were taken to our room which was lovely, the bed very comfortable we felt we had made the right decision to take this vacation. As the day unfolded we found the plug sockets in the room didn’t work but found the bathroom one to work so didn’t bother to make a fuss. The first night we found the air conditioning to be somewhat not working whilst it made the noise it delivered very little cold air so at 2.30 am we opened the windows and switched it off. From 5am onwards we were awoken by the cars out on the street and then the street cleaners. This happened on all 3 nights of our stay which would not have been a problem if the air con worked and we didn’t have to open the windows. We again didn’t bother to complain on night 1 or 2 as we figured at this difficult time things were just getting back on track. Breakfast- the staff are welcoming and friendly the breakfast is not great quality and you can see from the bread basket cuts are being made to save on budget. After 2 nights of very little sleep we decided to cut our honeymoon by one night as we were exhausted and the room was just getting hotter. We went to pay the bill on the second night to say we wouldn’t be staying on the fourth night. At the reception we said we are checking out the next night and not asked why. We paid the bill and went to our room, the phone rang we were asked to return to reception and asked to pay another might no problem, paid and left. On checking out we had 3 people questioning why we hadn’t paid the fourth night and demand was made to pay. We were not asked in English or French as to why we wanted to leave early. The problem was not in paying it was the manner and continual demand to return to reception and told you haven’t paid all your bill you owe this. We really wanted to enjoy our stay, and on the last night we hooped to go and sit our near the turrets and have a few photos taken, it was our honeymoon after all! The tables were empty we sat down and were discussing what to have to drink and we were then interrupted and told to leave the table, its reserved for the restaurant which hadn’t opened yet and we were still guests in your Hotel. We moved to the bar ordered 2 glasses of champagne and then decided on a bottle watching the bubbles and the dew of off the glass’s melt into the ether we decided to order a bottle of Taittinger to prompt our delivery of two glasses and thought there must be a rush on as it took ages for the glasses to be delivered. We waited sitting exactly across from the bar, watched a Pina colada un mix on the bar and our delivery of the bottle was slow. I cant even blame the staff they appear to be running round not really knowing what to do. Training is at zero unless you are a seasoned staff member. The instalment of a hoover left for two days in the hall way outside our room wasn’t ideal either. Your paying a premium in a beautiful building the beds are comfortable and linen great, bathrooms beautiful, but you can’t enjoy them as its to hot, you open the windows and the street is in your room whatever the time is, day or middle of the night! The breakfast is lacking and the staff needing training. It is a bit of a shambles. Very disappointing.

Breathtaking setting, beautifully appointed hotel, friendly staff

Customer review rating 4.7/5

Susan Y. Families - 26/07/2020 Confirmed reviews ALL

The staff was very friendly, particularly the lady running the breakfast room, other staff always greeted us with a bonjour. Poolside attendant was also very friendly and cheerful. At times the service at the canapés in the jardin was a little slow but we were in no special rush. We also especially appreciated the front desk staff, one man in particular who was from Carcassonne and could make good recommendations...

Amazing

Customer review rating 4.7/5

Petia M. Families - 20/07/2020 Confirmed reviews ALL

Better then expected. Wonderful hotel and room decoration too breakfast all You can need Maybe only critic - coffee not so good and dont serve all this bread on the table but let people choose from the buffet - it is shame to through away so much bread and perfectly made croissants when not eaten Please make sure the rooms arr cleaned better.. it was ok but for such a hotel I would expect perfection in this matter. Thank you very much for all We enjoyed a lot and we will definitely recommend and come Back!! Merci et a bientot

Keep up

Customer review rating 4.7/5

Anonymous Solo - 20/07/2020 Confirmed reviews ALL

I am glad there is this hotel inside the walled Carcasonne. This is the only hotel I would stay because of the shuttle service and limited qualify in side this historical location. Cannot ask for too much compared to other locations with fine hotels where hotel staff are much better with English speaking guests. But I understand it is difficult to find and keep high quality staff in the middle of no where.

Perfect!

Customer review rating 4.7/5

Nicholas A. Solo - 09/07/2020 Confirmed reviews ALL

From being met at the car reception area by Jean Jacques until being chauffeured back, everything exceeded my expectations. I had a very confortable room and the hotel's situation together with it's beautiful grounds could not have been bettered. Also a truly fantastic breakfast. Thank-you

Dear Nicholas We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Directeur Hébergement

Beautiful hotel brought us back in time

Customer review rating 4.7/5

Jody C. Couples - 20/03/2020 Confirmed reviews ALL

We loved our brief stay at the Hotel de la Cite. This is a charming property within the walled city of Carcassonne and our room had the best view of the ramparts and over the countryside below. Our interactions with the staff were very good. Gerome went out on a search mission to find us parked at the wrong parking lot and helped us with our introduction to the hotel, not to mention all the bags. From that point on, we had nothing but great experiences at the hotel. We will be back and hopefully soon!

Dear Madam C., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your special mention for Jerome our porter/driver. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La direction

Beautiful Hotel, Lovely Room, Great Location

Customer review rating 4.7/5

Giles M. Couples - 17/03/2020 Confirmed reviews ALL

Romantic Trip - Wonderful Staff did everything to make the stay perfect. Used the private car and was picked up by Jerome. from then on it was easy. We were in a suite with a private balcony, very private and discrete. Spa service was special. Only sad that the restaurant was closed while we were there otherwise perfect stay. Carcassonne is stunning, full of history and great restaurants. Visited the theatre in the lower town and walked back. Always felt safe. Took a drive out to Saint-Hilaire Abbey - serene. Had a lunch in a local bar, Occitan residence very welcoming and friendly and great country food. All in all such a great trip.

Dear Mister M., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. I will share your comments with all our team, I'm sure they will enjoy to read your feadback and keep smiling to reading your experience in our establishment. Thank you again for sharing your story, and we hope your next visit will be as pleasant as the previous one. Sincerely, La direction

Fabulous location

Customer review rating 4.7/5

Sian Couples - 10/03/2020 Confirmed reviews ALL

We were made so welcome by all staff. Our room was amazing and the quality was superb

Dear Madam C., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Direction

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