Hotel de la Cité Carcassonne-MGallery

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Hotel de la Cité Carcassonne-MGallery 5 stars

Customer review rating (ALL Rating) 4.7/5 1,314 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • A historic hotel in the heart of the Medieval City near the Château Comtal

  • A Michelin-starred gourmet restaurant for a unique culinary experience

  • Enjoy the terraces of our garden amid the ramparts

  • Relax by our outdoor pool and in our Cellcosmet and Cinq mondes spa

  • Certified ALLSAFE

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel de la Cité Carcassonne-MGallery

Place Auguste Pierre Pont
11000 CARCASSONNE
France

Telephone +33 4 68 71 98 71

Fax +33 4 68 71 50 15

Contact email

  • CITE CENTRE VILLE:  LIGNE 4 CITE MEDIEVALE

  • By plane

    CARCASSONNE SALVAZA At 7km / 4.35 miles

  • By plane

    TOULOUSE BLAGNAC At 106km / 65.87 miles

  • By car

    CARCASSONNE EST At 9.99km / 6.21 miles

  • By train

    CARCASSONNE At 4km / 2.49 miles

GPS:43.205627, 2.362696

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

La Barbacane

Authentic setting and sophisticated cuisine by the star chef Jérôme Ryon (1 Michelin star), where his creativity emphasizes local products and you can discover exceptional wines. Terrace in summer. Closed from February 16 to March 14, 2015

Our accommodation(s)

Sculpted wood paneling, ornamental tapestries and stained-glass windows - everything comes together to create a warm and intimate atmosphere. Spacious rooms elegantly decorated in a sophisticated French style and pleasantly furnished thanks to the know-how of local artisans.

Our guest reviews

Our guest reviews for
Hotel de la Cité Carcassonne-MGallery

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,314 reviews

TripAdvisor Rating  4.5/5  2,164 reviews

Certificate of excellence 2022

Perfectly located inside the Cité walls, Outstanding service

Customer review rating 5.0/5

Thomas S. Solo - Confirmed reviews ALL

Being able to combine a visit to Carcassonne with an exquisite hotel inside the Cité walls made for one of life’s most memorable moments

Dear THOMAS S., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Directeur d'Exploitation

Fantastic 60th Birthday Celebration

Customer review rating 5.0/5

Norman E. Couples - Confirmed reviews ALL

We had a wonderful stay in La Cite Hotel from the minute the taxi dropped us off at the lovely seating area outside the ramparts. The valet staff were great and we entered the citadel on foot through the ramparts which was quite the entrance. The hotel staff were extremely welcoming and friendly and our bedroom was fabulous with an amazing view of the fortress and beyond. Breakfast was gorgeous with a large variety of home cooked, fresh and local produce. We ate dinner twice in La Barbicane restaurant and both times it was lovely. We had the tasting menu with wine pairing one night and it was stunning. The staff were lovely, very relaxed and had a sense of humour. We sat out in the lovely gardens and by the pool and could definitely recommend the cocktails. The hotel is very well positioned for a stroll around the mediaeval citadel which is perfect and we also walked through the vineyards beyond. 10 minutes from Carcassonne airport so perfect for a weekend break

Dear Norman E., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Directeur d'Exploitation

Nice to be inside the walls- and enjoy the cite!

Customer review rating 5.0/5

Kaare Families - Confirmed reviews ALL

Excellent, from arrival to departure.

Gorgeous well located

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Everything about the hotel is fabulous..the staff, the rooms, the history

loved everything!

Customer review rating 5.0/5

Debbie S. Couples - Confirmed reviews ALL

French elegance and history at its best. Great food and restaurants, wonderful experience, and calm environment

Fantastic location and wonderful service

TripAdvisor rating 5.0/5

HopsonYorkshire TripAdvisor review

Nothing is too much trouble for anyone at this lovely hotel. Super helpful. Location is a big win as it is in the citadel - Parking is outside the walls but well managed. Rooms are smallish but very good beds. Shower over the bath required a degree of fitness so ask if you need a walk in option.

Dear Madama, Sir, What an heartfelt comment ! It is a real pleasure to read that your stay at l'hotel de la cite was perfect. Your comment is truly the best reward for our team who is devoted to make your stay Memorable. We will make sure to congratulate them. We do look forward to welcoming you again. Best Regards, Sam Richez Director

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

I enjoyed my time there very much, in fact I wished that I could have stayed longer. Since I travelled from Barcelona, I found it harder to arrive to than I had anticipated - travelled via train. If the gods allow, then I hope to return with my wife for a longer visit and will investigate other methods of arrival. I have just returned from Europe and that is why I have not replied to your survey up to now. I use my home computer for such requests.

Dear KEN , We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Directeur d'Exploitation

Super

Customer review rating 4.5/5

H. P. Families - Confirmed reviews ALL

Great location, excellent service, room needs to be renovated but acceptable.

Fabulous location!

Customer review rating 5.0/5

Julie M. Families - Confirmed reviews ALL

Beautiful hotel in the heart of Carcassonne!! Friendly, helpful staff and wonderful service.

Dear JULIE M., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Directeur d'Exploitation

Perfect stay in Carcassonne

Customer review rating 4.5/5

Adrian Families - Confirmed reviews ALL

The hotel is located in the old town with terrace view over the valley. Excellent setting, great garden with outside restaurant on the terrace, excellent restaurant, nice rooms, great service. We felt home and will be back again one day.

Dear Adrian S., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Directeur d'exploitation

Rooms a bit outdated for a 5 star

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

The place is amazing, considering the historical context, the view and the lovely garden. However, reception was frustrating (longtime to get us in the parking both in checkin and checkout) and the rooms are outdated (furniture, TV, carpet, etc). Besides, the restaurant at dinner was a disaster, certainly not the level of a stared restaurant (disapointing menu sequence, unorganised unatentfull service, etc).

Well located and incredibly beautiful

Customer review rating 5.0/5

Amanda Couples - Confirmed reviews ALL

We had a wonderful two nights at the hotel for a birthday celebration and our first visit to Carcassonne. We really recommend this hotel and the restaurant on site. The staff were wonderful and incredibly professional but also warm and friendly. We will be back.

Dear AMANDA B., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Directeur d'exploitation

Historic Stay in Carcassonne

Customer review rating 5.0/5

Michael I. Friends - Confirmed reviews ALL

We had a wonderful stay in your historic hotel in Carcassonne, France. The rooms were ready upon arrival. They picked up our luggage at the parking lot and drove it to the hotel which is inside the city walls which was great. The room was spacious, clean and the bed comfortable. Fantastic view of the garden and city walls.

Dear MICHAEL I., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Directeur d'exploitation

Stunning hotel, amazing staff, so helpful and kind.

Customer review rating 4.5/5

Georgina Couples - Confirmed reviews ALL

We loved our stay at the hotel. We rated 9/10 due to one small upgrade would be access to the hotel rooms. The key never seemed to work and it took us some time to get into our room. We made a joke of it each night but for some people it could be frustrating.

Great hotel right in the centre of Carcassonne

Customer review rating 4.5/5

Paul H. Couples - Confirmed reviews ALL

Lovely hotel in a top location, with great service. The restaurant is also top class... my ONLY (small) wish would be that a "normal" a la carte menu was available in the hotel itself, alongside the tasting menu options (great though they were!). But i understand that this might be difficult to do.

Great stay

Customer review rating 5.0/5

Dominique Families - Confirmed reviews ALL

Wonderful location. Staff is superb. Restaurant was spectacular. Luxury five star!

Dear Mrs J., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

It could not have been better.

Customer review rating 5.0/5

Ken C. Couples - Confirmed reviews ALL

Just a one night stay but my wife wants to return.

Dear Mr C., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Directeur d'Exploitation

Wonderful stay! Helpful kind staff!

Customer review rating 5.0/5

A. A. Business - Confirmed reviews ALL

I discovered your hotel while traveling alone and coming from an awful “retreat“ that I had booked online that turned out to be terrible. I didn’t know where I was going or what I was going to do and I stumbled across your hotel. It was the best thing that could have happened to me. The staff was immensely kind. They helped every moment when I needed assistance and calmed my anxiety about being alone in another country after a harrowing experience. They were a godsend. Not only is your hotel beautiful and pristine, comfortable and scenic but to have this extra layer of help meant everything to me. I am immensely grateful.

Dear ANDREA LISA A., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Directeur d'Exploitation

Hogh standing Hotel

TripAdvisor rating 5.0/5

W4078SUphilippeb TripAdvisor review

Perhaps because I'm not used to 5 stars hotel, I was impressed by the sercie quality. Very nice hotel (a little bit labyrintic), old fashionned atmospher combined with all necessary modern equipments. Situated in the town's walls, it's the best location to enjoy Carcassonne when the flow of tourist has gone.out.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sam Richez Directeur Hébergement

Short stay in Carcasonne

TripAdvisor rating 5.0/5

J5883SNmikew TripAdvisor review

Magnificent hotel ! .. full of charm and character and the rooms are spacious and comfortable. We throughly enjoyed our stay here and the staff were exceptionally nice to us. If you require the restaurant , you need to book in advance , we were lucky and got a cancellation and the food may have the best I have ever had ! ...

Cher Monsieur, What an heartfelt comment ! It is a real pleasure to read that your stay at l'hotel de la cite was perfect. Your comment is truly the best reward for our team who is devoted to make your stay Memorable. We will make sure to congratulate them. We do look forward to welcoming you again. Best Regards, Sam Richez Directeur hébergment

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