Hôtel de la Cité Carcassonne - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 993 reviews

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Description

Hotel extras

  • A historic hotel in the heart of the Medieval City near the Château Comtal

  • A Michelin-starred gourmet restaurant for a unique culinary experience

  • Enjoy the terraces of our garden amid the ramparts

  • Relax by our outdoor pool and in our Cellcosmet and Cinq mondes spa

  • Certified ALLSAFE

Our accommodation(s)

Hotel location

Hôtel de la Cité Carcassonne - MGallery Collection

Place Auguste Pierre Pont
11000 Carcassonne
France

GPS:43.205627, 2.362696

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  993 reviews

Customer review rating 5.0/5

Julie S. Couples - Confirmed reviews ALL

Elegant, old world hotel perfectly located with lovely, knowledgeable staff

Dear Julie S., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, General Manager

Customer review rating 5.0/5

Armie M. Friends - Confirmed reviews ALL

Everything was beyond expectation. Location, comfortable , clean . Everyone was so welcoming.and warm

Dear Armie M., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, General Manager

Customer review rating 3.0/5

Adam M. Solo - Confirmed reviews ALL

Building is very well located, but not easy to access with heavy luggage. Waiters in the restaurant (evening) were extremly nonchalant and rude. I couldn't lock my terrace window nor use the shower as setting water temperature or flow was very temperamental.

Customer review rating 4.5/5

Martha W. Couples - Confirmed reviews ALL

Need better lighting for reading in bed.

Dear Martha W., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, General Manager

Customer review rating 4.0/5

Simon A. Couples - Confirmed reviews ALL

We had a lovely stay overall. We were delighted with the upgrade of our room.

Dear SIMON A., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, General Manager

Other web-users rate our hotel

  • 552 reviews 9.6/10 Location
  • 591 reviews 7.7/10 Room
  • 840 reviews 8.8/10 Service
  • 5 reviews 7.9/10 WiFi
  • 264 reviews 8.8/10 Amenities
  • 261 reviews 7.6/10 Breakfast
  • 92 reviews 4.9/10 Cleanliness
  • 90 reviews 8.3/10 Bar

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