Hôtel de la Cité Carcassonne - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 1,113 reviews

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Hôtel de la Cité Carcassonne - MGallery Collection - Image 1
Hôtel de la Cité Carcassonne - MGallery Collection - Image 2
Hôtel de la Cité Carcassonne - MGallery Collection - Image 3
Hôtel de la Cité Carcassonne - MGallery Collection - Image 4
Place Auguste Pierre Pont, 11000 Carcassonne, France

Description

Hotel extras

  • A historic hotel in the heart of the Medieval City near the Château Comtal

  • A Michelin-starred gourmet restaurant for a unique culinary experience

  • Enjoy the terraces of our garden amid the ramparts

  • Relax by our outdoor pool and in our Cellcosmet and Cinq mondes spa

  • A timeless library bar, where a selection of original creations awaits.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room overlooking the gardens and ramparts - a king-size bed

Photo out of - Superior Room overlooking the gardens and ramparts - a king-size bed

269 sq.ft., marble bathroom with tub, mini-bar, safe, courtesy tray, 42" television, bathrobes, slippers, 2 single beds on request. Overlooking the hotel gardens and city walls. Non-contractual photos.

  • Views:

    Courtyard View

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Tv Facilities

  • Children's TV Channels
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Brand Magazine
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Courtyard View
See availabilities

215 sq.ft., marble bathroom with tub, mini-bar, safe, courtesy tray, 42" TV, bathrobes, slippers, 2 single beds on requ. Terrace with view of gardens the medieval city walls. Non-contractual photos.

  • Views:

    Historic side view

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Kettle

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Tv Facilities

  • Children's TV Channels
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Brand Magazine
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

301 sq.ft, family room, marble bathroom with bathtub, mini-bar, safe, courtesy tray, 42" television, bathrobes, slippers. Interior views. Non-contractual photos.

Max. number of persons
4
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Single bed(s) x1

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Kettle

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Tv Facilities

  • Children's TV Channels
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Brand Magazine
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Suite

Suite - a king-size bed

Photo out of - Suite - a king-size bed

377 sq.ft., separate lounge, bathroom with separate bathtub and shower, mini-bar, safe, courtesy tray, coffee machine, 42" television, bathrobes, slippers. Non-contractual photos.

  • Views:

    Historic side view

Max. number of persons
2
Area
From 35 m² / 376 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 43'/109 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Brand Magazine
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Suite

Deluxe Suite with Balcony

Photo out of - Deluxe Suite with Balcony

40 m² room with balcony, separate living room, marble bathroom with separate bathtub and shower, minibar, safe, coffee machine, 42-inch TV, bathrobes and slippers. May also be located in the villa.

  • Views:

    Historic side view

Max. number of persons
2
Area
From 40 m² / 430 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Kettle

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Tv Facilities

  • Children's TV Channels
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Brand Magazine
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Hotel location

Hôtel de la Cité Carcassonne - MGallery Collection

Place Auguste Pierre Pont
11000 Carcassonne
France

GPS:43.205627, 2.362696

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 59 rooms
  • One room for people with reduced mobility
  • 4 connecting rooms
  • 59 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Umbrellas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

3 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

7 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Board games available
  • Tourist guide for families
  • Children''s TV Channels

Well-being

Outdoor Swimming Pool

  • Outside
  • On site

Sports and leisure

Golf Additional charge

  • Nearby
  • Golf course 18 holes

Table tennis

  • Nearby

Gymnastics course Additional charge

  • On site

Boat excursions Additional charge

  • Nearby

Tennis Additional charge

  • Nearby

Football

  • Nearby

Boules/petanque

  • Nearby

Basketball court

  • Nearby

Gym Additional charge

  • Nearby

Volleyball Additional charge

  • Nearby

Karting Additional charge

  • Nearby

Bowling Additional charge

  • Nearby

Horseback riding Additional charge

  • Nearby
  • Near the property
  • Enclosed outdoor parking
  • Private
  • 60 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 4.26 m / 14 ft

  • Parking pricing: 30.00 € 30 EUR Per day

Security

  • Well-lit parking
  • Video surveillance in parking
  • Parking equipped with lights
Book

CHEZ CHRISTINE

Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Cash
  • Credit card
  • Cheque
  • Luncheon voucher
  • Holiday voucher
  • Apple Pay
  • Contactless

Nestled within the walled city of Carcassonne, this Mediterranean bistro offers local cuisine, hospitality and Occitan generosity with a unique twist. In Occitania, eating great food is in our nature!

La Boulangerie de la Cite is a quintessentially French bakery, tea room and delicatessen located opposite the hotel. It is the perfect place to lounge about before or after exploring the alleys of the city.

Enjoy the mythical setting of our Library Bar in a warm and authentic atmosphere. The bar is the perfect place to sip on a cocktail or a glass of wine before heading to a table at one of our restaurants.

A generous, tasty and lovingly prepared breakfast. Local specialties, homemade breads and pastries will delight food lovers. A wide variety of choices and aromas to awaken your senses.

In the heart of the garden, at the foot of Basilique Saint-Nazaire, the pool stretches out over greenery and history-steeped stone in this unique setting. During the summer, linger at the outdoor bar. Off season, enjoy a swim in perfectly heated waters.

Be tempted by a tailored well-being break in our haven above the ramparts. This experience was born out of the collaboration between our practitioners and our brand with a unique signature: Cinq Mondes.

Book

A terrace with stunning views of the lower town, which has seen more than its fair share of marriage proposals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,113 reviews

Customer review rating 2.0/5

Gary S. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Deirdre M. Couples - Confirmed reviews ALL

Dear Deirdre M., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, General Manager

Customer review rating 5.0/5

George M. Solo - Confirmed reviews ALL

Dear George M., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, General Manager

Customer review rating 5.0/5

William D. Couples - Confirmed reviews ALL

Dear William D., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, General Manager

Customer review rating 5.0/5

Francesc B. Couples - Confirmed reviews ALL

Dear Francesc B., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, General Manager

Customer review rating 5.0/5

Francesc B. Couples - Confirmed reviews ALL

we came to celebrate ,y girlfriend birthday and it was an absolutely wonderful experience. both, the hotel and restaurant

Dear Francesc B., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, General Manager

Customer review rating 5.0/5

Carr D. Couples - Confirmed reviews ALL

Lovely night in a warm and inviting room with excellent staff support to make our visit all the more special.

Customer review rating 5.0/5

Eleanor A. Solo - Confirmed reviews ALL

Incredibly property, wonderful service. I felt very welcome and taken care of throughout my stay.

Dear Eleanor A., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, General Manager

Customer review rating 5.0/5

Gary L. Couples - Confirmed reviews ALL

Everything was perfect especially the negroni

Dear Gary L., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, General Manager

Customer review rating 5.0/5

Megan W. Friends - Confirmed reviews ALL

Friendly helpful staff, lovely accommodation, perfect location. Can’t ask for more

Dear Megan W., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, General Manager

Customer review rating 5.0/5

Alexander H. Couples - Confirmed reviews ALL

great thank you

Dear Alexander H., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, General Manager

Customer review rating 5.0/5

Adam W. Couples - Confirmed reviews ALL

The hotel is first class, totally unique and the staff are so friendly. The room was beautiful, as were the gardens. Located within the medieval city means it's like staying in a fairy tale.

Dear Adam W., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, General Manager

Customer review rating 5.0/5

Lynn G. Couples - Confirmed reviews ALL

We thoroughly enjoyed our 5 night stay. Every staff we interacted with was knowledgeable, pleasant and helpful. Reception staff, bellhops, valets and servers all went above and beyond to make our stay enjoyable

Dear Lynn G., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, General Manager

Customer review rating 5.0/5

Ken B. Couples - Confirmed reviews ALL

The hotel is very quaint with lovely gardens right beside the basilica. The suite was very ornately panelled with a fascinating mural running all around the upper walls. It felt like stepping back in time. The restaurant was also very good.

Dear Ken B., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, General Manager

Customer review rating 2.0/5

Carsten A. Couples - Confirmed reviews ALL

Room nice and impressive. Not allowing breakfast in the garden with 20 C was a real real disappointment. Head waiter very rejecting and not showing any flexibility. Did not provide us with kitchen options for breakfast. Check out and handing of key cars didn’t work. Nobody at the parking lot. Had to call back.

Customer review rating 4.5/5

Sally R. Couples - Confirmed reviews ALL

We enjoyed a very comfortable stay, we liked the toiletries, the bed was relaxing and the location ideal. I would have liked a full length mirror in the room, as I am 150cm tall and couldn’t see myself in full.

Dear Sally R., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, General Manager

Customer review rating 4.5/5

David A. Couples - Confirmed reviews ALL

The hotel room and standard of customer service were exceptional. We thoroughly enjoyed our stay and would recommend the hotel without hesitation. Only two minor additions would have enhanced our experience: having Dom Pérignon available and offering a simpler bar menu with a selection of light bites. These are small suggestions following an otherwise excellent stay.

Dear David A., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, General Manager

Customer review rating 3.0/5

Jacqueline G. Friends - Confirmed reviews ALL

Hotel room was very cold - stayed two nights and had to request heater - eventually arrived with a base leg missing !

Customer review rating 5.0/5

Tip H. Couples - Confirmed reviews ALL

A beautiful hotel and location. Wonderful staff.

Dear Tip H., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, General Manager

Customer review rating 5.0/5

Matthew V. Solo - Confirmed reviews ALL

My third stay at Hotel de la Cite, a stunning location within the walled city, friendly and helpful staff throughout the stay, dealing with various functions including the literary event for Convenanza on the Sunday. Highly professional with great attention to detail. Hope to see you in 2027!

Dear Matthew V., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, General Manager

Customer review rating 4.5/5

Dan C. P. Couples - Confirmed reviews ALL

Friendly staf; very good breakfast; interesting way of a problem-solving - an upgrade!

Dear Dan C. P., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, General Manager

Customer review rating 5.0/5

Forgie J. J. Couples - Confirmed reviews ALL

we received a very nice room upgrade. Much appreciated.

Dear Forgie J. J., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, General Manager

Customer review rating 5.0/5

Marc D. Couples - Confirmed reviews ALL

Beautiful hotel, great service and location. Room had lots of amenities.

Dear Marc D., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, General Manager

Customer review rating 3.0/5

Lisa S. Couples - Confirmed reviews ALL

The gardens and outdoor areas of the hotel are beautiful and very well maintained. Unfortunately, the same cannot be said for the inside of the hotel, which feels tired, dated and in desperate need of refurbishment. There was a stale, unpleasant smell throughout the hotel, the carpets were worn, and much of the woodwork needs rubbing down and repainting. At around midday on one occasion, a member of staff was hoovering around the entrance area and the smell coming from the vacuum cleaner was awful. It smelt as though the bag desperately needed changing and the inside of the vacuum needed a thorough clean. We were chatting to some other residents who also commented on the smell. If this was representative of the equipment being used to clean the hotel, it perhaps goes some way towards explaining the stale and unpleasant smell inside. Our bathroom sink was chipped, and the shower was positioned over the bath and was incredibly low – I am only 5'2" and even I found it too low. We stayed for four nights and our room was only serviced once during our stay. One of the biggest disappointments was the service around the outside bar. There always seemed to be plenty of staff on reception, but the bar was consistently understaffed. On a normal day, we regularly waited around 10 minutes for a drink. On two occasions there were events taking place at the hotel, and this made the situation considerably worse. During the second event on the Sunday, the drinks selection was reduced to just a few choices and we were initially told there was no bar food available. After I complained, we were able to order food, which was kindly provided free of charge as a gesture of goodwill. There appeared to be only three people serving at the bar despite approximately 70 additional guests attending the event. Our usual 10-minute wait for drinks increased to around 25 minutes. I asked to speak to a manager and was told that he would come out to the pool to speak to me. Unfortunately, he never appeared. I returned to reception and was told he was busy, although the reception team did arrange food and drinks for us. I would particularly like to say that the reception and bar staff did an amazing job in very difficult circumstances. They were trying their best to manage the large influx of people while also dealing with complaints from hotel residents. My criticism is not directed at them. Management would have known in advance that these events were taking place and that approximately 70 additional people would be using the hotel's facilities, yet there appeared to have been no adequate increase in staffing. On our final day, we also found the pool to be dirty, which added to the overall disappointment. For a hotel advertised as five-star, this simply wasn't the standard of accommodation or service I expected, particularly considering the amount we paid – and that price did not even include breakfast. The hotel has beautiful grounds and some excellent, hardworking staff, but the building itself desperately needs investment and the management of staffing levels, particularly when events are taking place, needs significant improvement. Sadly, based on our experience, it did not feel like a five-star hotel.

Other web-users rate our hotel

  • 553 reviews 9.5/10 Location
  • 577 reviews 7.6/10 Room
  • 829 reviews 8.9/10 Service
  • 288 reviews 8.4/10 Amenities
  • 241 reviews 7.6/10 Breakfast
  • 109 reviews 8.1/10 Bar
  • 83 reviews 4.2/10 Cleanliness

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