Hotel de la Cité Carcassonne-MGallery 5 stars

Splendid

The hotel feels a bit uncared for. The hotel pool is missing tiles; the cleanup is very slow; the crew managing the bar and the garden restaurant are extremely slow and tables sit dirty and uncleared for long periods of time. I thought at first that maybe it was a government owned hotel. Also, service is extremely slow. We ordered snacks from the bar and it took an hour for them to arrive -- with the salad never arriving at all. No apology was made.

Super location Friendly staff Fantastic restaurant We are glad to have found this gem of a hotel and hope to return soon

Probably the best hotel in Carcassonne. The terrasse is very enjoyable with nice cocktail. Good breakfast as well.

Booked in for a stay travelling back from the Rhone. Also booked in for a meal in the restaurant. The parking is convenient and just outside the walls of the city. The hotel decor is intentionally old but the actual interior looks like it was done about 15 years ago. I was very disappointed by the meal. The serving all seemed chaotic the sommelier asked us what sort of wines we like and then didnt follow up when we took his recommendation (which I really did not like and did not bear resemblance to what we had said we liked). There was a sparrow pecking on the bread basket which was then handed around to guests of the restaurant. I was not impressed by the food although this may have partly been down to having eaten in a Michelin star restaurant the night before. The cooking preference was ignored and generally I didnt think the food was very good quality. I found the prices very high especially for the wine. We had to really complain a lot before we were spoken with but by that time I was already too tired and unhappy. I will not visit the hotel again and this has negatively impacted my view on Accor hotels.

I can’t say enough good things about this experience. Location is perfect the staff is sweet and accommodating. The castle was stunning and I really did feel like I was in a dream. Pet friendly as well and I was picking up to flame point Himalayan kitties so it says a lot. I can’t wait to go back and bring my husband. I could’ve done that hike around the castle forever.

Wonderful stay. Fabulous location, beautiful hotel and fantastic staff.

We stayed to celebrate our wedding anniversary and enjoyed it immensely and what made it so special were the staff - professional, warm, friendly and so welcoming. Lots of personalities, often lacking in 5 star hotels. Shout out to our sommelier, she was a hoot! Safety procedures were good and everyone was following the rules, plus they have very grand rooms to allow it. Only niggle, I thought the dinner was a little bland and predictable, although good.

Magnificent hotel ! .. full of charm and character and the rooms are spacious and comfortable. We throughly enjoyed our stay here and the staff were exceptionally nice to us. If you require the restaurant , you need to book in advance , we were lucky and got a cancellation and the food may have the best I have ever had ! ...

Rooms under the roofs accessible by two lifts and several stairs and steps staff who did not react despite a problem with my wife's ankle the only answer is « it is the rooms that you have reserved » The staff have claimed that the hotel is full I think because we booked through Booking After this experience never again the Accor hotels I will talk about it around me and on Social Network

This was our seventh visit and everyone in the hotel from Adélaïde and Jean-Philippe at the top to the restaurant staff, those in reception, the bar and the backroom staff now treat us like members of their Hôtel de la Cité family. At last an hôtel that makes us feel at home. We cannot recommend this hotel more!!!

A really beautiful hotel in the medieval citadel. The service here is exceptional. Nothing is too much trouble. They emailed us beforehand to ask if we wanted them to arrange a taxi for us to transfer from the airport to the hotel (its only a 20 minute drive away) and arranged this for us. They brought our luggage up from their private car park to the hotel (there are no cars allowed in the medieval city), and gave us a guided tour of the hotel before bringing our luggage to the room. The hotel isn't cheap but its certainly worth every penny. The Michelin starred restaurant in the hotel (La Barbacane) is fantastic and lunch there is actually very good value. There are lots of good places to eat within the city walls and its the most beautiful place to wander around its cobbled streets. The tour of the Chateau Comtal and walking the ramparts is worth doing as the views are terrific. Within easy walking distance from the walled city there are other really good places to eat and drink. We loved La Trouvale, great French cooking and reasonably priced. Also on the same street (Rue Trivalle) is the truffle restaurant Barriere Truffes. A great experience with a wine tasting before you eat and truffles with everything but not cheap. Be sure to book restaurants rather than walking in as they are often full in the evenings. During the day, its definitely worth walking over the old bridge into the other part of Carcassonne. There are lots of bars, cafes, restaurants, shops and the main square is lovely to sit and watch the world go by. Its also lovely to walk through the town down to the Canal du Midi where they do trips down the canal. Carcassonne is the perfect place for a short break and if you want to experience a bit of luxury then the Hotel de la Cite is definitely the place for that.

Great place to stay. Th hotel occupies a perfect position to explore the old town. The hotel has a very good team who go out of their way so as to ensure that you have a memorable time.The restaurant provides excellent value for money.

We have been using Accord Group Hotels for several years now and this is without doubt the best one we have ever stayed in. Our recent trips have included Sofitel Le Grand Ducal in Luxembourg and Sofitel Lisbon Liberade but this hotel surpasses them. Firstly it is in the ideal location for exploring the old cite, secondly it oozes history but more importantly it does the simple things calmly quietly and very efficiently. For example providing an orthopaedic pillow from the pillow menu on request, providing extra coffee pods for the in room hospitality tray and replenishing bathroom toiletries without being asked. Without exception all staff we encountered were superb, charming friendly and helpful and doing so in a very genuine manner that actually made you feel very welcome. Our rooms were cleaned to a very high standard and the public rooms immaculate. Breakfast was superb lots of choice to cater for all tastes even for us as vegetarians. Particularly enjoyable was the daily fresh fruit salad and the variety of freshly squeezed fruit juices. Hot food as well as cold food and omelettes etc and freshly cooked eggs that you ordered from your waiter. Our one disappointment was that as much as we would have loved to try the restaurant for dinner we did not simply because in our opinion there was a non existent choice of main courses for vegetarians. This is something we often encounter on our travels. That having been said it is the best hotel we have ever stayed at in over 40 years of travel.

Lovely hotel in great location with very friendly helpful staff EXCEPT FORThe restaurant menu was terrible, despite prebooking we were given the worst table in the room even though the room was almost empty.The waiters were patronising and rude.We walked out without ordering as there was so little choice from an unbalanced menu and we were not offered any alternative.We had a fabulous meal 50m away at half the price it would have cost in La Barbacane.