Hotel de la Cité Carcassonne-MGallery 5 stars

The stay was pleasant. However access from the paid hotel car park was horrendous. Shuttle was unavailable on 2 occasions during full service hours. The directions given to access the hotel was via a very muddy and slippery path under construction. As the hotel restaurant was closed we had to cross this path dressed for dinner to meet a taxi - resulting in our suede shoes being covered in mud. This is not what any guest wants to experience.

Fabulous staff, fabulous place and we will be back soon!

Pitty the spa is only ‘bookable’ ... detracts from the overall experiance unfortunately

My wife and I stayed for two nights at the end of January. We had been to the old city of Carcasonne a few times and decided that ‘TheHôtel de la Cité’ was ideally placed to stay for a weekend to discover Carcassonne more intimately during a quiet period. Our experience of staff at the hotel was excellent including the restaurant where we ate on two occasions. We stayed in room 112 with access to the terraces (and great views) and the room was very comfortable other than the noise transfer from the two adjoining rooms where you can hear every conversation too clearly, which if people decide to stay up late you have no choice but to put up with the disturbance. This however did little on our part to spoil what was a very enjoyable stay.

The hotel is charming but a little disappointing. The restaurant had a self service coffee machine for breakfast, the same room is used for the Michelin star restaurant so as a venue you don't feel it is particularly special when you arrive to dine. The coat rail with hangers outside the restauarant is very unsophisticated. the food was ok but not as good as we expected. We ordered a side salad with our main course which didn't arrive. The staff told us "this is the way we cook meat in France" when my husband ordered medium rare which we thought was rude. The wine waiter HUGO was brilliant. My compliments to him. So if it was advertised as a four star hotel it would have met expectations but as a five star it left us underwhelmed.

Excellent service, amazing room with spectacular views of the ramparts and the chateau. All the staff were very friendly and helpful.

Customer service from all staff we interacted with is to a high standard, they treat all their customers with respect, kindness and professionalism. The suite is beautiful, well appointed, fittings and furnishings are excellent and of good quality. Fantastic personal touches with complimentary custom chocolate on bed, exquisite card made us feel welcome and special. The waiting area, library, dining and outside areas are beautifully maintained. You don’t see them like this anymore. We took the complimentary knight tour of the Carcassonne citadel which was on offer and it was very informative and enjoyable. We learned quite a lot about the history of Carcassonne and highly recommend the tour. Another nice touch added by the hotel. The magical charm of the hotel being in the citadel adds a fairytale like ambience that makes you feel like royalty. We had started our holiday in London and Paris and our stay at the Hotel de la Cite was our favourite by far. We did not want to leave. Would highly recommend this wonderful high class hotel to everyone. You come away feeling pampered, well rested and happy. We will definitely be back. Our favourite hotel of them all. Many thanks to everyone at the hotel for making our stay enjoyable and memorable.

It is my favourite hotel and always my base when I'm visiting, or working, in Carcassonne.

The room (226) was fine but the shower system (part of the bath) did not have a non-slip mat nor any fitting to hold to sustain balance. As a result my wife slipped in the bath taking a shower and was severely bruised. We reported this on leaving and hope you received the information. I have not sent this until now as it was not clear how serious the injury was. After talking to our doctor it seems that it is probably only bruising and had not damaged her hip replacement. Other hotels we hae stayed in with this shower arrangement normally have a non-slip mat available in the bathroom. It was suggested (on reporting to reception on leaving) that we might have asked for a mat. However it only became an issue at midnight on Dec 24th not the best time to seek missing equipment.. The special dinner on the 24th evening was excellent. Its 12 short courses was a fine example of the latest trend in high diinng. The accident to my wife unfortunately spoilt our stay over Christmas. Safety should be a primary concern and unfortunately you let us down.

Efficient check in. Lovely room. Very comfortable. Excellent breakfast. Nice public rooms

Very Relaxing, Staff very Attentive. Just a great place to get away from everyday life demands

We had a great Christmas evening and dinner at the hotel. The staff were very helpful and attentive. The dinner was awesome. The room was very clean and quiet. We recommend this stay. It is a real treat.

Wonderful experience staying in such an incredible location. Very well looked after by all the staff who were extremely friendly.

Maravillosa!!!

Loved the hotel and the staff. Had a wonderful room and great service.