Wonderful property and extremely comfortable.

From check in to leaving the staff were amazing. By far the best service we have ever received at a hotel. The location of the hotel is like walking into a fairytail. The rooms are spacious and spotless. I enjoyed a massage at the spa (wonderful) and breakfast was delicious and plentiful. We can't say enough wonderful things about this place. SIMPLY AMAZING. We are already planning our return.

Stay worked. Interesting design of rooms and views in historical building.

Arrived and greeted warmly. Wonderful to stay at a hotel inside the walls of the medieval city. Location makes it so easy to walk out the door and wonder through the streets. Staff was friendly and welcoming. The restaurant was superb with multiple unique courses presented so beautifully.

It was a memorable experience nothing less than perfect

A bit mixed up experience. Excellent service at the bar and restaurant, average on check-in

Very comfortable and enjoyable visit.

In many ways our experience at this hotel was like being carried away to another time, a time in which staff made every effort, always to take care of any need, the room was luxurious with its terrace, the restaurant was memorable. All in all, the whole experience was unforgettable. We will recommend it to friends and hope to return ourselves.

Everything was wonderful.

Beautiful place, very friendly staff, but not very well exploited potential - closed outsider area, impossible to sit outside to enjoy last warm days

Perhaps because I'm not used to 5 stars hotel, I was impressed by the sercie quality. Very nice hotel (a little bit labyrintic), old fashionned atmospher combined with all necessary modern equipments. Situated in the town's walls, it's the best location to enjoy Carcassonne when the flow of tourist has gone.out.

Magnificent hotel ! .. full of charm and character and the rooms are spacious and comfortable. We throughly enjoyed our stay here and the staff were exceptionally nice to us. If you require the restaurant , you need to book in advance , we were lucky and got a cancellation and the food may have the best I have ever had ! ...

Rooms under the roofs accessible by two lifts and several stairs and steps staff who did not react despite a problem with my wife's ankle the only answer is « it is the rooms that you have reserved » The staff have claimed that the hotel is full I think because we booked through Booking After this experience never again the Accor hotels I will talk about it around me and on Social Network

This was our seventh visit and everyone in the hotel from Adélaïde and Jean-Philippe at the top to the restaurant staff, those in reception, the bar and the backroom staff now treat us like members of their Hôtel de la Cité family. At last an hôtel that makes us feel at home. We cannot recommend this hotel more!!!

A really beautiful hotel in the medieval citadel. The service here is exceptional. Nothing is too much trouble. They emailed us beforehand to ask if we wanted them to arrange a taxi for us to transfer from the airport to the hotel (its only a 20 minute drive away) and arranged this for us. They brought our luggage up from their private car park to the hotel (there are no cars allowed in the medieval city), and gave us a guided tour of the hotel before bringing our luggage to the room. The hotel isn't cheap but its certainly worth every penny. The Michelin starred restaurant in the hotel (La Barbacane) is fantastic and lunch there is actually very good value. There are lots of good places to eat within the city walls and its the most beautiful place to wander around its cobbled streets. The tour of the Chateau Comtal and walking the ramparts is worth doing as the views are terrific. Within easy walking distance from the walled city there are other really good places to eat and drink. We loved La Trouvale, great French cooking and reasonably priced. Also on the same street (Rue Trivalle) is the truffle restaurant Barriere Truffes. A great experience with a wine tasting before you eat and truffles with everything but not cheap. Be sure to book restaurants rather than walking in as they are often full in the evenings. During the day, its definitely worth walking over the old bridge into the other part of Carcassonne. There are lots of bars, cafes, restaurants, shops and the main square is lovely to sit and watch the world go by. Its also lovely to walk through the town down to the Canal du Midi where they do trips down the canal. Carcassonne is the perfect place for a short break and if you want to experience a bit of luxury then the Hotel de la Cite is definitely the place for that.