In many ways our experience at this hotel was like being carried away to another time, a time in which staff made every effort, always to take care of any need, the room was luxurious with its terrace, the restaurant was memorable. All in all, the whole experience was unforgettable. We will recommend it to friends and hope to return ourselves.

Everything was wonderful.

Beautiful place, very friendly staff, but not very well exploited potential - closed outsider area, impossible to sit outside to enjoy last warm days

This is a nice property with stunning views of Carcassone. Service was lovely, especially the concierge desk and the breakfast staff. The property keeps its traditional look and feel but could use some upgrades/modernization to feel a bit more luxurious and crisp, as well as with regards to amenities (the hair dryer is old and tiny, there are not USB port in the rooms). While we enjoyed our stay, I have to say that we were a bit disappointed as this does not feel like a 5 star hotel--an experience that is now consistent across the M Gallery hotels where on all occasions we have found the 4 star properties at the same level if not better than the 5 star ones.

Perhaps because I'm not used to 5 stars hotel, I was impressed by the sercie quality. Very nice hotel (a little bit labyrintic), old fashionned atmospher combined with all necessary modern equipments. Situated in the town's walls, it's the best location to enjoy Carcassonne when the flow of tourist has gone.out.

wonderful

The Hotel de le Cité is a jewel by itself. Great location, great view and great people. All the staff at the hotel were extremely nice and helpful. Breakfast is a feast and the restaurant la Barcanne is notto be missed .We really had a nice time and are looking forward to coming back .

excellent

We were nicely welcomed and felt at ease. The hotel is beautiful and even if the room is slightly weathered, the bed was extremely comfortable and the bathroom great.

almost everyone was hospitable and responsive. We particularly enjoyed the friendly service at the bar. The dinner maitre d' on Saturday night, however, spoiled the experience. We had made reservations for dinner. He informed us that the reservation was for the previous night. We had an email confirmation for Saturday night from the concierge. Rather than accept it, he left to check with the concierge. When he returned he made no apology and led us to a table for 4. There were 2 of us. When we asked for a table for 2, he first said that they were all reserved, missing the fact that we had a reservation, but finally brought us to a table for 2. His attitude was unacceptable. The sommelier was excellent and helped save the evening.

The location is spectacular as was the property. The staff were courteous and helpful. I would highly recommend.

Great location, Very Nice room, once upgraded. However, Did not feel the front desk was knowledgeable about the spa, nor helpful to me. I asked questions to make sure I was getting a facial i wanted, at the price I wanted to pay, the front desk said I could discuss with the spa person, she spoke english and could help me decide. Once at the spa, the person did NOT speak English, could not help me, I said I wanted a regular facial for one hour, my bill was 230 euros for the facial. I felt this was outrageous after saying what I wanted. Think it was a language barrier, which the front desk should have resolved for me. A 5 star hotel should have that type of front desk person to help. At other 5 star hotels in France the front desk takes care of this, also the breakfast did not rate as a 5 star hotel level. Concierge was terrific.

Thoroughly enjoyed our stay especially the restaurant. Found the car parking arrangement a little tedious particularly when no one answered the communication phone!

all the experiencie was amazing...

Staff exceptionally helpful and pleasant and the hotel is majestic