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Hotel de la Cité Carcassonne-MGallery 5 stars

Customer review rating 4.7/5 4,987 reviews

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Hotel de la Cité Carcassonne-MGallery
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+ 25 Services

Hotel extras

  • An enchanting hotel within La Cité

  • Historical renown

  • "Terroir", passion and refinement

  • Advantage 4

  • Advantage 5

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Well-being
  • Babysitting on requestPaying
  • Beach and water sportsPaying
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Business centre
  • Copy/print service availablePaying

Hotel location

Hotel de la Cité Carcassonne-MGallery

Place Auguste Pierre Pont
La Cité
.
11000 carcassonne
france

Tel: +33468719871

Fax: (+33)4/68715015

Check-in from 16h00

Check out up to 12h00

  • CITE CENTRE VILLE :  LIGNE 4 CITE MEDIEVALE

  • By plane

    CARCASSONNE SALVAZA At 7km / 4.35 miles

  • By plane

    TOULOUSE BLAGNAC At 106km / 65.87 miles

  • By car

    CARCASSONNE EST At 9.99km / 6.21 miles

  • By train

    CARCASSONNE At 4km / 2.49 miles

GPS :43.205627, 2.362696

Our accommodation(s)

Sculpted wood paneling, ornamental tapestries and stained-glass windows - everything comes together to create a warm and intimate atmosphere. Spacious rooms elegantly decorated in a sophisticated French style and pleasantly furnished thanks to the know-how of local artisans.

CLASSIC ROOM, 1 king size bed, view of the narrow city streets

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 double bed and twin beds

  • Max. number of persons: 4
  • Area: From 35 / 377 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 king size bed, view of gardenand ramparts

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Views: Garden View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

STANDARD ROOM, 1 single bed

  • Max. number of persons: 1
  • Area: From 18 / 194 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

LA BARBACANE

Type of cuisine: Gourmet

Authentic setting and sophisticated cuisine by the star chef Jérôme Ryon (1 Michelin star), where his creativity emphasizes local products and you can discover exceptional wines. Terrace in summer. Closed from February 16 to March 14, 2015

Lunch

12:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR BIBLIOTHEQUE

Non contractual photo

Immerse yourself in the warm atmosphere, take a seat in our impressive library and leaf through the hotel records dating back to the 1930s, all while enjoying a whiskey or Armagnac from our remarkable collection.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 580

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Hotel de la Cité Carcassonne-MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

4,987 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,067 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

A gem of a hotel

Customer review rating 4.5/5

Elaine M. Couples - 11/10/2020 Confirmed reviews ALL

We stayed to celebrate our wedding anniversary and enjoyed it immensely and what made it so special were the staff - professional, warm, friendly and so welcoming. Lots of personalities, often lacking in 5 star hotels. Shout out to our sommelier, she was a hoot! Safety procedures were good and everyone was following the rules, plus they have very grand rooms to allow it. Only niggle, I thought the dinner was a little bland and predictable, although good.

Excellent stay

Customer review rating 4.5/5

Philippe T. Couples - 07/10/2020 Confirmed reviews ALL

Beautiful neo-gothic room

Good stay"

Customer review rating 5.0/5

Mars Families - 05/10/2020 Confirmed reviews ALL

Always nice... 4th time a the hotel.

Beautiful setting

Customer review rating 4.5/5

Wagner Couples - 16/09/2020 Confirmed reviews ALL

Excellent service. Everyone very friendly and helpful. We had a little difficulty finding the private parking lot. Very busy at 14.00 pm when everyone is coming in to register. The drivers were very helpful, but a bit overwhelmed with the guests. Registration was easy. Our room was lovely. Very clean and neat. The breakfast was excellent and well done. Except for a rude guest who cut ahead of us at check-out and did not practice social distancing the stay would have been perfect. But the hotel cannot be responsible for rude guests.

Not quite perfect

Customer review rating 4.0/5

Gjewing Couples - 08/09/2020 Confirmed reviews ALL

We stayed two nights to celebrate a birthday and wedding anniversary and the hotel was advised of this before our arrival. The welcome was good and the private parking and shuttle was much appreciated - that said, we were not advised of the 20 euros per day charge and only found out when checking our bill on departure. The hotel is in an excellent position within the town walls and tucked away from the madding crowd- with its own delightful gardens ideal for aperos. We had a tour of the hotel by Jean-Jacques who was lovely. We had a superior room that had lovely views of the garden and ramparts - the room was sufficiently large but not capacious with a reasonable ensuite. We noted that there was no Illy coffee machine in the room, contrary to the website details - instant coffee sachets for a 5* hotel is unacceptable. I popped down to Reception to explain this but they said that only suites had Illy machines. I apologised and suggested that I had made a mistake, but on returning to the room and checking the website again (by the way, the wifi is excellent) - I was correct but the reception staff would only accept this by me showing them the website with the info in view. Within minutes a Lavazza machine arrived but later found that it leaked and it was replaced speedily thereafter. COVid19 safety steps were excellent and all staff were considerate. We loved having pre-dinner drinks in the gardens. On Sandy's birthday the room was decorated with balloons and we were presented with a bottle of champagne - a nice touch. On the second night we reserved a table in Le Barbacane Restaurant to celebrate our double anniversary. We were amazed that there was no dress code as some diners wore beach ware or even track suits. The staff there were outstanding, especially Hugo, Marina, Bozar & Fabrice - who were particularly engaging and efficient. The various courses certainly sounded inviting but a couple were disappointing- the sea bass was rather tasteless, the duck breast tough and sinewy and filet de beouf was so miniscule that it should not have been described as the main ingredient as it was surrounded by shredded beef cheek - all very tasty but insultingly small. The star of the show were the oysters in jelly - absolutely gorgeous. We mentioned the duck to the staff but were advised that this was normal for duck breast - which we know is false as we live in the Lot, famous for its duck. On checking out - we were charged for 4 breakfasts that we had not taken.

Indulgent experience throughout

Customer review rating 4.0/5

Jean-michel Business - 30/08/2020 Confirmed reviews ALL

A personal welcome and historic introduction by Jérome was only the first token of appreciation for this overnight stay in Carcassonne. The stunning views from the room, the subtil music ambiance in the garden and the very attentive service, from the terrasse, the restaurant and the breakfast team make up a very refined and enjoyable stay.

Customer review rating 4.5/5

Anonymous Couples - 18/08/2020 Confirmed reviews ALL

Super

Excellent hotel and location.

Customer review rating 4.0/5

Anonymous Solo - 16/08/2020 Confirmed reviews ALL

Overall my stay was memorable. The reception staff were professional and courteous. The La Barbacane restaurant was top class. It was disappointing that there was no balcony light that could be switched on at night. Also tet glass table on the balcony was not secured to the base with the result that it nearly toppled over and broke when my lightly leaned on it. I pointed this out to a staff member but nothing was done about it. Overall a very pleasant stay at the hotel and I would return again.

Something Very Sorcusk

Customer review rating 5.0/5

Steve H. Couples - 11/08/2020 Confirmed reviews ALL

From arriving in the private car Park to leaving the staff and the experience was first class. As a couple travelling around Europe the visit was only really a one night stop to rear up for our next venue, Carcassonne was an outstanding find. This is the only hotel anyone should choose with the Fort, the food, service and room were beyond belief. We shall return.

Short stay in Carcasonne

TripAdvisor rating 5.0/5

J5883SNmikew 09/08/2020 TripAdvisor review

Magnificent hotel ! .. full of charm and character and the rooms are spacious and comfortable. We throughly enjoyed our stay here and the staff were exceptionally nice to us. If you require the restaurant , you need to book in advance , we were lucky and got a cancellation and the food may have the best I have ever had ! ...

Cher Monsieur, What an heartfelt comment ! It is a real pleasure to read that your stay at l'hotel de la cite was perfect. Your comment is truly the best reward for our team who is devoted to make your stay Memorable. We will make sure to congratulate them. We do look forward to welcoming you again. Best Regards, Sam Richez Directeur hébergment

Disappointing

TripAdvisor rating 2.0/5

eugenesylvie 09/08/2020 TripAdvisor review

Rooms under the roofs accessible by two lifts and several stairs and steps staff who did not react despite a problem with my wife's ankle the only answer is « it is the rooms that you have reserved » The staff have claimed that the hotel is full I think because we booked through Booking After this experience never again the Accor hotels I will talk about it around me and on Social Network

Dear Madam, Thank you for taking the time to write about your most recent stay with us. I regret that you were not satisfied with our service. I have already addressed your comments with our management Team and I would like to apologise for the inconvenience that was caused. We still hope that we will get the chance to welcome you back at the hotel de la cite in order to make up for your recent inconvenient stay. Best regards, Sam Richez Director of rooms

Lovely atmosphere and nice views

Customer review rating 4.5/5

J. C. R. Couples - 06/08/2020 Confirmed reviews ALL

We loved our stay and the suite we had with fantastic views and big terrace. Furthermore we liked a lot the service and staff, all of them were helpful, friendly and polite. The only thing we did not like that much was the restaurant, even the service was good and the food was of good quality, in our opinion the wine pairing was a bit short for the plates which we tried and the price even being a one Michelin Star restaurant was a bit high in comparison to other Michelin’s which we have tried and the quality was not so high.

Very disappointing, set in a beautiful building.

Customer review rating 1.5/5

Lisa Couples - 29/07/2020 Confirmed reviews ALL

We decided to take our honeymoon in your hotel de la cite Carcassonne. After the scary times we are living in with covid we felt this would be an extra special vacation as well as our honeymoon. Your drivers between parking and hotel are superb informative and friendly. We were taken to our room which was lovely, the bed very comfortable we felt we had made the right decision to take this vacation. As the day unfolded we found the plug sockets in the room didn’t work but found the bathroom one to work so didn’t bother to make a fuss. The first night we found the air conditioning to be somewhat not working whilst it made the noise it delivered very little cold air so at 2.30 am we opened the windows and switched it off. From 5am onwards we were awoken by the cars out on the street and then the street cleaners. This happened on all 3 nights of our stay which would not have been a problem if the air con worked and we didn’t have to open the windows. We again didn’t bother to complain on night 1 or 2 as we figured at this difficult time things were just getting back on track. Breakfast- the staff are welcoming and friendly the breakfast is not great quality and you can see from the bread basket cuts are being made to save on budget. After 2 nights of very little sleep we decided to cut our honeymoon by one night as we were exhausted and the room was just getting hotter. We went to pay the bill on the second night to say we wouldn’t be staying on the fourth night. At the reception we said we are checking out the next night and not asked why. We paid the bill and went to our room, the phone rang we were asked to return to reception and asked to pay another might no problem, paid and left. On checking out we had 3 people questioning why we hadn’t paid the fourth night and demand was made to pay. We were not asked in English or French as to why we wanted to leave early. The problem was not in paying it was the manner and continual demand to return to reception and told you haven’t paid all your bill you owe this. We really wanted to enjoy our stay, and on the last night we hooped to go and sit our near the turrets and have a few photos taken, it was our honeymoon after all! The tables were empty we sat down and were discussing what to have to drink and we were then interrupted and told to leave the table, its reserved for the restaurant which hadn’t opened yet and we were still guests in your Hotel. We moved to the bar ordered 2 glasses of champagne and then decided on a bottle watching the bubbles and the dew of off the glass’s melt into the ether we decided to order a bottle of Taittinger to prompt our delivery of two glasses and thought there must be a rush on as it took ages for the glasses to be delivered. We waited sitting exactly across from the bar, watched a Pina colada un mix on the bar and our delivery of the bottle was slow. I cant even blame the staff they appear to be running round not really knowing what to do. Training is at zero unless you are a seasoned staff member. The instalment of a hoover left for two days in the hall way outside our room wasn’t ideal either. Your paying a premium in a beautiful building the beds are comfortable and linen great, bathrooms beautiful, but you can’t enjoy them as its to hot, you open the windows and the street is in your room whatever the time is, day or middle of the night! The breakfast is lacking and the staff needing training. It is a bit of a shambles. Very disappointing.

Breathtaking setting, beautifully appointed hotel, friendly staff

Customer review rating 5.0/5

Susan Y. Families - 26/07/2020 Confirmed reviews ALL

The staff was very friendly, particularly the lady running the breakfast room, other staff always greeted us with a bonjour. Poolside attendant was also very friendly and cheerful. At times the service at the canapés in the jardin was a little slow but we were in no special rush. We also especially appreciated the front desk staff, one man in particular who was from Carcassonne and could make good recommendations...

Always excellent but so friendly and helpful.

TripAdvisor rating 5.0/5

387snowy Couples - 17/09/2019 TripAdvisor review

This was our seventh visit and everyone in the hotel from Adélaïde and Jean-Philippe at the top to the restaurant staff, those in reception, the bar and the backroom staff now treat us like members of their Hôtel de la Cité family. At last an hôtel that makes us feel at home. We cannot recommend this hotel more!!!

Dear Madam and Mister Snow, We would like to thank you again for your feedback ! It is always a pleasure for us to welcome you in our hotel. You will always be welcome ! Looking forward to welcome you for your 8th visit Best regards

Fabulous hotel in a fantastic setting

TripAdvisor rating 5.0/5

annebrown3 Couples - 12/04/2019 TripAdvisor review

A really beautiful hotel in the medieval citadel. The service here is exceptional. Nothing is too much trouble. They emailed us beforehand to ask if we wanted them to arrange a taxi for us to transfer from the airport to the hotel (its only a 20 minute drive away) and arranged this for us. They brought our luggage up from their private car park to the hotel (there are no cars allowed in the medieval city), and gave us a guided tour of the hotel before bringing our luggage to the room. The hotel isn't cheap but its certainly worth every penny. The Michelin starred restaurant in the hotel (La Barbacane) is fantastic and lunch there is actually very good value. There are lots of good places to eat within the city walls and its the most beautiful place to wander around its cobbled streets. The tour of the Chateau Comtal and walking the ramparts is worth doing as the views are terrific. Within easy walking distance from the walled city there are other really good places to eat and drink. We loved La Trouvale, great French cooking and reasonably priced. Also on the same street (Rue Trivalle) is the truffle restaurant Barriere Truffes. A great experience with a wine tasting before you eat and truffles with everything but not cheap. Be sure to book restaurants rather than walking in as they are often full in the evenings. During the day, its definitely worth walking over the old bridge into the other part of Carcassonne. There are lots of bars, cafes, restaurants, shops and the main square is lovely to sit and watch the world go by. Its also lovely to walk through the town down to the Canal du Midi where they do trips down the canal. Carcassonne is the perfect place for a short break and if you want to experience a bit of luxury then the Hotel de la Cite is definitely the place for that.

Dear Madam, Thank you for taking the time to tell us about your experience in the Hôtel de la Cité. For us it is a pleasure to read that you had a memorable experience here in our hotel. The fact that each of our rooms is unique adds a special and wonderful atmosphere. We are glad that you like the Medieval City. Indeed, it is a place to visit. By walking down the streets, you travel throught the ages. We will share your comments with all our collaborators who participate every day to make this hotel incomparable and the stay of our guests exceptional. Our team is looking forward to welcome you again among us Yours faithfully.

Carcassonne stay

TripAdvisor rating 4.0/5

S7280QNmartinw Family - 09/04/2019 TripAdvisor review

Great place to stay. Th hotel occupies a perfect position to explore the old town. The hotel has a very good team who go out of their way so as to ensure that you have a memorable time.The restaurant provides excellent value for money.

March Madness

TripAdvisor rating 5.0/5

Sillybillybad Couples - 29/03/2019 TripAdvisor review

We have been using Accord Group Hotels for several years now and this is without doubt the best one we have ever stayed in. Our recent trips have included Sofitel Le Grand Ducal in Luxembourg and Sofitel Lisbon Liberade but this hotel surpasses them. Firstly it is in the ideal location for exploring the old cite, secondly it oozes history but more importantly it does the simple things calmly quietly and very efficiently. For example providing an orthopaedic pillow from the pillow menu on request, providing extra coffee pods for the in room hospitality tray and replenishing bathroom toiletries without being asked. Without exception all staff we encountered were superb, charming friendly and helpful and doing so in a very genuine manner that actually made you feel very welcome. Our rooms were cleaned to a very high standard and the public rooms immaculate. Breakfast was superb lots of choice to cater for all tastes even for us as vegetarians. Particularly enjoyable was the daily fresh fruit salad and the variety of freshly squeezed fruit juices. Hot food as well as cold food and omelettes etc and freshly cooked eggs that you ordered from your waiter. Our one disappointment was that as much as we would have loved to try the restaurant for dinner we did not simply because in our opinion there was a non existent choice of main courses for vegetarians. This is something we often encounter on our travels. That having been said it is the best hotel we have ever stayed at in over 40 years of travel.

Dear Guest, It is a pleasure to read how much you have enjoyed your stay with us. We have been touched by your lovely comments on our hotel and service. Indeed, the location in the heart of the medieval city of Carcassonne and the design of the hotel contribute to offer an experience out of the ordinary. It is a real pleasure for us to work in this place full of history as well as revealing its anecdotes. We are delighted that you enjoyed our breakfast. The buffet is mainly composed of local quality products, pastries and bread made by our pastry chef and baker. However, we feel very sorry that you did not taste our Michelin starred restaurant. We do have different choices of main courses like risotto. During your next stay, do not hesitate to ask us about it. Our chef, Jérome Ryon, will be happy to prepare a dish that suits you according to the season and the ingredients at his disposal. We will share your comments with all our collaborators who participate every day to make this hotel incomparable and the stay of our guests exceptional. It is always a pleasure for our teams to know that you really enjoyed your stay among us. We hope to have the pleasure to welcome you again soon to make you discover our gastronomic restaurant La Barbacane. Sincerely yours

One night stay

TripAdvisor rating 4.0/5

chrisgu6 Couples - 26/09/2018 TripAdvisor review

Lovely hotel in great location with very friendly helpful staff EXCEPT FORThe restaurant menu was terrible, despite prebooking we were given the worst table in the room even though the room was almost empty.The waiters were patronising and rude.We walked out without ordering as there was so little choice from an unbalanced menu and we were not offered any alternative.We had a fabulous meal 50m away at half the price it would have cost in La Barbacane.

Gilles

TripAdvisor rating 5.0/5

Gilles D Couples - 23/06/2018 TripAdvisor review

Conveniently located in the heart of medieval Carcassonne . Fantastic view on the citadelle. beautifully decorated and comfortable rooms. Excellent food. Good service. Best place to stay in Carcassonne !

Dear Guest, Thank you for sharing your experience at the Hôtel de la Cité *****, MGallery by Sofitel. All of our team is glad that you enjoyed your stay in our establishment and in particular his medieval atmosphere in an unique place. It is always a pleasure to receive positive feedbak, your satisfaction is like a reward for us. Looking forward to welcome you again among us, Best regards,

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