Hotel de la Cité Carcassonne-MGallery 5 stars

The room (226) was fine but the shower system (part of the bath) did not have a non-slip mat nor any fitting to hold to sustain balance. As a result my wife slipped in the bath taking a shower and was severely bruised. We reported this on leaving and hope you received the information. I have not sent this until now as it was not clear how serious the injury was. After talking to our doctor it seems that it is probably only bruising and had not damaged her hip replacement. Other hotels we hae stayed in with this shower arrangement normally have a non-slip mat available in the bathroom. It was suggested (on reporting to reception on leaving) that we might have asked for a mat. However it only became an issue at midnight on Dec 24th not the best time to seek missing equipment.. The special dinner on the 24th evening was excellent. Its 12 short courses was a fine example of the latest trend in high diinng. The accident to my wife unfortunately spoilt our stay over Christmas. Safety should be a primary concern and unfortunately you let us down.

Efficient check in. Lovely room. Very comfortable. Excellent breakfast. Nice public rooms

Very Relaxing, Staff very Attentive. Just a great place to get away from everyday life demands

We had a great Christmas evening and dinner at the hotel. The staff were very helpful and attentive. The dinner was awesome. The room was very clean and quiet. We recommend this stay. It is a real treat.

Wonderful experience staying in such an incredible location. Very well looked after by all the staff who were extremely friendly.

Maravillosa!!!

Loved the hotel and the staff. Had a wonderful room and great service.

Picked up from the car park with a warm welcome ditto at reception. Upgrade to Junior Suite with huge terrace. All very nice. However our one gripe was the payment of parking charges. At no time during the booking process were we informed of the charges for parking. This reduced our mark above and we are surprised that no discount is given for relatively expensive accommodation.

Great

Beautiful bedrooms with nice views. We also enjoyed a very good dinner at the restaurant of the hotel la Barbacane.

Excellent from start to finish. Collection from car park outside the walls with luggage, check in fast and efficient, thank you Patricia who also assisted us with our luggage to our room. Breakfast plenty to choose from, bar staff friendly, panoramic views of castle, private garden which must be lovely in summer as no doubt the pool is too. House keeping need a mention everything clean and tidy and did like the turn down service. Afterctwo nights didn't want to leave!

Thank you all for such an amazing stay. We were travelling with our little baby and everyone got out of their way in order to make our life and stay relaxed and pleasurable. The hotel facilities are superb but what really stood out was the staff. Everyone is dedicated to please which makes the whole experience so much more special.

Lovely. Staff were great. The city itself wasn’t as exciting as I had hoped, but I would consider coming back and renting a car - the hotel is a great place to stay and a relaxing environment. Great food and service. Very comfy beds. Loved the room service and free films, too!

Everything about our stay was wonderful. Prior to our arrival, I messaged ahead to tell the hotel about my partner's birthday. When we arrived (after the courteous valet have us a much appreciated tour) we discovered that we'd been upgraded and that the room had been decorated with balloons and a happy birthday slip on the bed. This was so thoughtful and much appreciated by the birthday girl. The hotel and room itself were divine. Many hotels talk about being 5* however, in actuality, are anything but. That's not the case here. We didn't dine at the restaurant, but the hotel's barman was very helpful and suggested some wonderful places nearby. The only improvement, and it's very minor, would be a better entertainment system. There's no VOD on the TVs with DVDs available from reception. There wasn't a very wide selection and I think a new system would be a great addition. But again, that was the only minor issue in a near perfect experience.

The rooms were luxurious and we had a wonderful view of the garden. The staff were all smiling and helpful and treated us as valued guests. We had gorgeous weather and sitting outside in the garden being served drinks felt like a real treat. The breakfast was devine with lots of choice and the most wonderful homemade jam!