Hôtel de la Cité Carcassonne - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 1,007 reviews

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Description

Hotel extras

  • A historic hotel in the heart of the Medieval City near the Château Comtal

  • A Michelin-starred gourmet restaurant for a unique culinary experience

  • Enjoy the terraces of our garden amid the ramparts

  • Relax by our outdoor pool and in our Cellcosmet and Cinq mondes spa

  • Certified ALLSAFE

Our accommodation(s)

Hotel location

Hôtel de la Cité Carcassonne - MGallery Collection

Place Auguste Pierre Pont
11000 Carcassonne
France

GPS:43.205627, 2.362696

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,007 reviews

Customer review rating 4.5/5

Martha W. Couples - Confirmed reviews ALL

Need better lighting for reading in bed.

Dear Martha W., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, General Manager

Customer review rating 4.0/5

Simon A. Couples - Confirmed reviews ALL

We had a lovely stay overall. We were delighted with the upgrade of our room.

Dear SIMON A., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, General Manager

Customer review rating 2.0/5

Anne-rieke T. Couples - Confirmed reviews ALL

Too loud in the morning and then a french Breakfast without a variance of cheese. The service was not 5 stars.

Customer review rating 5.0/5

Christopher H. Business - Confirmed reviews ALL

5* experience from start to finish. From friendly greeting from FOH team. tour of hotel and room. Mohamed Ali excellent service and dinner. Some of the best food I've ever eaten. Location that's like walking onto a film set. I will be back again with my family and I highly recommend. Memorable experience 5*

Dear CHRISTOPHER H., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, General Manager

Customer review rating 5.0/5

Martin E. Solo - Confirmed reviews ALL

This is a first class hotel, and you just can't beat the location too. The building is old, and feels very classy inside. The service was outstanding from everyone on the staff that I met during my 2 day stay. They could not have been more friendly and helpful. My room was on the 3rd floor with patio doors opening out onto a fantastic view across the valley. The room was quiet, clean and comfortable was a huge 2 sink bathroom. Breakfast was great. I recommend this place very highly, but be warned it is not cheap!

Dear MARTIN E., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, General Manager

Other web-users rate our hotel

  • 562 reviews 9.6/10 Location
  • 602 reviews 7.8/10 Room
  • 846 reviews 8.8/10 Service
  • 5 reviews 7.9/10 WiFi
  • 267 reviews 8.9/10 Amenities
  • 262 reviews 7.5/10 Breakfast
  • 93 reviews 5.4/10 Cleanliness
  • 89 reviews 8.3/10 Bar

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