Hotel de la Cité Carcassonne-MGallery 5 stars

Customer review rating (ALL Rating) 4.7/5 5,551 reviews

ALLSAFE approved hotel

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Hotel de la Cité Carcassonne-MGallery
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+ 21 Services

Hotel extras

  • A historic hotel in the heart of the Medieval City near the Château Comtal

  • A Michelin-starred gourmet restaurant for a unique culinary experience

  • Enjoy the terraces of our garden amid the ramparts

  • Relax by our outdoor pool and in our Cellcosmet and Cinq mondes spa

  • Certified ALLSAFE

Hotel location

Hotel de la Cité Carcassonne-MGallery

Place Auguste Pierre Pont
La Cité
.
11000 carcassonne
france

Fax: (+33)4/68715015

Check-in from 16h00

Check out up to 12h00

  • CITE CENTRE VILLE:  LIGNE 4 CITE MEDIEVALE

  • By plane

    CARCASSONNE SALVAZA At 7km / 4.35 miles

  • By plane

    TOULOUSE BLAGNAC At 106km / 65.87 miles

  • By car

    CARCASSONNE EST At 9.99km / 6.21 miles

  • By train

    CARCASSONNE At 4km / 2.49 miles

GPS:43.205627, 2.362696

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

La Barbacane

Authentic setting and sophisticated cuisine by the star chef Jérôme Ryon (1 Michelin star), where his creativity emphasizes local products and you can discover exceptional wines. Terrace in summer. Closed from February 16 to March 14, 2015

Our accommodation(s)

Sculpted wood paneling, ornamental tapestries and stained-glass windows - everything comes together to create a warm and intimate atmosphere. Spacious rooms elegantly decorated in a sophisticated French style and pleasantly furnished thanks to the know-how of local artisans.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 580

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Hotel de la Cité Carcassonne-MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

5,551 reviews

TripAdvisor Rating 4.5/5

2,139 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

All as advertised

Customer review rating 4.0/5

Anonymous Couples - 24/11/2021 Confirmed reviews ALL

Stay worked. Interesting design of rooms and views in historical building.

Dear GARY K., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Director of Accommodation

Wonderful location inside the city walls

Customer review rating 4.5/5

Anonymous Couples - 24/11/2021 Confirmed reviews ALL

Arrived and greeted warmly. Wonderful to stay at a hotel inside the walls of the medieval city. Location makes it so easy to walk out the door and wonder through the streets. Staff was friendly and welcoming. The restaurant was superb with multiple unique courses presented so beautifully.

Dear DOUGLAS A., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Director of Accommodation

well located porter services food stay ambience service staff excellent

Customer review rating 5.0/5

Lynne A. P. G. Couples - 19/11/2021 Confirmed reviews ALL

It was a memorable experience nothing less than perfect

Dear LYNNE AND PAUL G., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Director of Accommodation

Descent stay

Customer review rating 3.5/5

Pierre Couples - 15/11/2021 Confirmed reviews ALL

A bit mixed up experience. Excellent service at the bar and restaurant, average on check-in

Dear PIERRE C., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Director of Accommodation

Great Hotel

Customer review rating 4.5/5

Bill H. Couples - 15/11/2021 Confirmed reviews ALL

Very comfortable and enjoyable visit.

Dear CHARLES H., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Director of Accommodation

Unforgettable Experience1

Customer review rating 5.0/5

Joseph M. Couples - 13/11/2021 Confirmed reviews ALL

In many ways our experience at this hotel was like being carried away to another time, a time in which staff made every effort, always to take care of any need, the room was luxurious with its terrace, the restaurant was memorable. All in all, the whole experience was unforgettable. We will recommend it to friends and hope to return ourselves.

Dear JOSEPH M., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Director of Accommodation

Excellent Location

Customer review rating 5.0/5

Wendy T. Couples - 08/11/2021 Confirmed reviews ALL

Everything was wonderful.

Dear WENDY T., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Director of Accommodation

Bien situé

Customer review rating 4.0/5

Tomas Families - 03/11/2021 Confirmed reviews ALL

Beautiful place, very friendly staff, but not very well exploited potential - closed outsider area, impossible to sit outside to enjoy last warm days

Dear TOMAS M., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Director of Accommodation

Great location and gorgeous view

Customer review rating 4.0/5

Alexandra Families - 01/11/2021 Confirmed reviews ALL

This is a nice property with stunning views of Carcassone. Service was lovely, especially the concierge desk and the breakfast staff. The property keeps its traditional look and feel but could use some upgrades/modernization to feel a bit more luxurious and crisp, as well as with regards to amenities (the hair dryer is old and tiny, there are not USB port in the rooms). While we enjoyed our stay, I have to say that we were a bit disappointed as this does not feel like a 5 star hotel--an experience that is now consistent across the M Gallery hotels where on all occasions we have found the 4 star properties at the same level if not better than the 5 star ones.

Dear ALEXANDRA K., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Director Accommodation

Hogh standing Hotel

TripAdvisor rating 5.0/5

W4078SUphilippeb 29/10/2021 TripAdvisor review

Perhaps because I'm not used to 5 stars hotel, I was impressed by the sercie quality. Very nice hotel (a little bit labyrintic), old fashionned atmospher combined with all necessary modern equipments. Situated in the town's walls, it's the best location to enjoy Carcassonne when the flow of tourist has gone.out.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sam Richez Directeur Hébergement

great stay

Customer review rating 4.5/5

Thomas C. W. Couples - 28/10/2021 Confirmed reviews ALL

wonderful

great location

Customer review rating 5.0/5

R. A. Friends - 28/10/2021 Confirmed reviews ALL

The Hotel de le Cité is a jewel by itself. Great location, great view and great people. All the staff at the hotel were extremely nice and helpful. Breakfast is a feast and the restaurant la Barcanne is notto be missed .We really had a nice time and are looking forward to coming back .

Beautiful hotel, wonderful staff, excellent restaurant and service!

Customer review rating 5.0/5

Yvette C. Couples - 25/10/2021 Confirmed reviews ALL

excellent

Very pleasant stay

Customer review rating 4.5/5

Marianne V. Couples - 25/10/2021 Confirmed reviews ALL

We were nicely welcomed and felt at ease. The hotel is beautiful and even if the room is slightly weathered, the bed was extremely comfortable and the bathroom great.

beautiful hotel

Customer review rating 4.5/5

Donna Friends - 23/10/2021 Confirmed reviews ALL

almost everyone was hospitable and responsive. We particularly enjoyed the friendly service at the bar. The dinner maitre d' on Saturday night, however, spoiled the experience. We had made reservations for dinner. He informed us that the reservation was for the previous night. We had an email confirmation for Saturday night from the concierge. Rather than accept it, he left to check with the concierge. When he returned he made no apology and led us to a table for 4. There were 2 of us. When we asked for a table for 2, he first said that they were all reserved, missing the fact that we had a reservation, but finally brought us to a table for 2. His attitude was unacceptable. The sommelier was excellent and helped save the evening.

Amazing location

Customer review rating 4.5/5

Michael C. Couples - 20/10/2021 Confirmed reviews ALL

The location is spectacular as was the property. The staff were courteous and helpful. I would highly recommend.

Well located, nice stay

Customer review rating 3.5/5

Judy Couples - 19/10/2021 Confirmed reviews ALL

Great location, Very Nice room, once upgraded. However, Did not feel the front desk was knowledgeable about the spa, nor helpful to me. I asked questions to make sure I was getting a facial i wanted, at the price I wanted to pay, the front desk said I could discuss with the spa person, she spoke english and could help me decide. Once at the spa, the person did NOT speak English, could not help me, I said I wanted a regular facial for one hour, my bill was 230 euros for the facial. I felt this was outrageous after saying what I wanted. Think it was a language barrier, which the front desk should have resolved for me. A 5 star hotel should have that type of front desk person to help. At other 5 star hotels in France the front desk takes care of this, also the breakfast did not rate as a 5 star hotel level. Concierge was terrific.

Fabulous location!

Customer review rating 4.0/5

Marilyn J. Friends - 16/10/2021 Confirmed reviews ALL

Thoroughly enjoyed our stay especially the restaurant. Found the car parking arrangement a little tedious particularly when no one answered the communication phone!

good stay

Customer review rating 4.5/5

Marcilio Couples - 15/10/2021 Confirmed reviews ALL

all the experiencie was amazing...

Excellent location.

Customer review rating 4.5/5

Bill J. Couples - 11/10/2021 Confirmed reviews ALL

Staff exceptionally helpful and pleasant and the hotel is majestic

Our most recent 20 reviews

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