Hotel de la Cité Carcassonne-MGallery 5 stars

Name: Hotel de la Cité Carcassonne-MGallery - ALL
Address: Place Auguste Pierre Pont, Carcassonne, 11000, FR
Telephone: +33468719871
Rating: 4.7

Customer review rating (ALL Rating) 4.7/5 1,100 reviews

Best price
guarantee

Hotel de la Cité Carcassonne-MGallery - Image 1

Hotel de la Cité Carcassonne-MGallery - Image 2

Hotel de la Cité Carcassonne-MGallery - Image 3

Hotel de la Cité Carcassonne-MGallery - Image 4

61 61 photos/video

Place Auguste Pierre Pont, 11000 Carcassonne, France

Hotel de la Cité Carcassonne-MGallery

Boutique hotels with personality for a remarkable travel experience

The 5-star Hotel de la Cite is a jewel in the MGallery collection, a magical 19th-century neo-Gothic masterpiece in medieval Carcassonne. There are 46 rooms and 13 suites, an outdoor pool and a shaded park. This is a hotel where hospitality goes hand in hand with exclusive gourmet cuisine by our chef Jerome Ryon in the Barbacane restaurant, along with superb views from the terrace.

The Hôtel de la Cité is a magical and captivating place located in the heart of the Carcassonne fortress. It's an ideal starting point for a medieval stop-off: you can visit the Château Comtal and the St Nazaire Basilica within the city, then stroll around the Carthar castles and take a boat ride on the Canal du Midi. Surprise your children all year round with events in Carcassonne and the city (Middle Age on stage, jousting, the Magic of Christmas, etc.)

A charming destination in the heart of Carcassonne. A dominant position overlooking ramparts made up of 52 watch towers, which offers extraordinary panoramic views.

Welcome to Hôtel de la Cité! Experience a rendezvous with history in the heart of Carcassonne's medieval fortress, a UNESCO World Heritage Site.

Xavier LABLAUDE, Hotel Manager

Hotel extras

A historic hotel in the heart of the Medieval City near the Château Comtal
A Michelin-starred gourmet restaurant for a unique culinary experience
Enjoy the terraces of our garden amid the ramparts
Relax by our outdoor pool and in our Cellcosmet and Cinq mondes spa
Certified ALLSAFE

Our accommodation(s)

Room

Charming Single Standard Room - one double bed

Non contractual photo

2 pers. max
15 m² / 161 sq ft

Bedding 1 x Double bed(s)

From NaN € NaN EUR Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Classic Room - a king-size bed, view of the city streets

2 pers. max
22 m² / 236 sq ft

Bedding 1 x King size bed(s)

From NaN € NaN EUR Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Superior Room overlooking the gardens and ramparts - a king-size bed

2 pers. max
25 m² / 269 sq ft

Bedding 1 x King size bed(s)
Views: Courtyard View

From NaN € NaN EUR Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Superior Room, terrace, view of gardens and city walls - a king-size bed

2 pers. max
20 m² / 215 sq ft

Bedding 1 x King size bed(s)
Views: Historic side view

From NaN € NaN EUR Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Family Room - one double bed and two single beds

4 pers. max
28 m² / 301 sq ft

Bedding 1 x King size bed(s) and 1 x Single bed(s) and 1 x Single bed(s)

From NaN € NaN EUR Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Suite

Junior Suite - a king-size bed, a single sofa bed

2 pers. max
30 m² / 322 sq ft

Bedding 1 x King size bed(s)
Views: Historic side view

From NaN € NaN EUR Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Suite

Suite - one double bed and one single sofa bed

2 pers. max
25 m² / 269 sq ft

Bedding 1 x Single bed(s) and 1 x Double bed(s)
Views: Historic side view

From NaN € NaN EUR Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Suite

Terrace Suite - one double bed and one single sofa bed

2 pers. max
40 m² / 430 sq ft

Bedding 1 x Double bed(s) and 1 x Single bed(s)
Views: Historic side view

From NaN € NaN EUR Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Hotel location

Hotel de la Cité Carcassonne-MGallery

Place Auguste Pierre Pont
11000 Carcassonne
France

GPS:43.205627, 2.362696

+33 4 68 71 98 71

Railway station
Highway exit

CARCASSONNE

Railway station

Access: 4 km / 2.49 mi 30 min walk / 10 min drive

CARCASSONNE EST

Highway exit

Access: 9.99 km / 6.21 mi 5 min drive

JEAN DESCHAMPS

Entertainment/theatre district

Access: 0 m / 0 mi 1 min walk

BASILIQUE ST NAZAIRE

Historic monument

Access: 0 m / 0 mi

CITE MEDIEVALE

Museums

Access: 100 m / 0.06 mi

CITE MEDIEVALE

Art and Culture

Access: 100 m / 0.06 mi

CITE MEDIEVALE

Tourist attraction

Access: 100 m / 0.06 mi

CHATEAU COMTAL

Historic monument

Access: 800 m / 0.5 mi 5 min walk

GOLF CLUB

Golf course

Access: 3 km / 1.86 mi 30 min walk / 7 min drive

PLANET FORM

Sports centre

Access: 7.5 km / 4.66 mi 15 min drive

CHÂTEAUX CATHARES

Historic monument

Access: 30 km / 18.64 mi 25 min drive

CANAL DU MIDI

River

Access: 5 km / 3.11 mi 20 min walk / 5 min drive

Hotel services

Check-in from 04:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Restaurant
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

Near the property

Car park

LA BARBACANE

Authentic setting and sophisticated cuisine by the star chef Jerome Ryon, 1 Michelin star, where his creativity emphasizes local products and you can discover exceptional wines. Terrace in summer. Closed from February 16 to March 14, 2015

Book

CHEZ CHRISTINE

Nestled within the walled city of Carcassonne, this Mediterranean bistro offers local cuisine, hospitality and Occitan generosity with a unique twist. In Occitania, eating great food is in our nature!

LA BOULANGERIE DE LA CITE

La Boulangerie de la Cite is a quintessentially French bakery, tea room and delicatessen located opposite the hotel. It is the perfect place to lounge about before or after exploring the alleys of the city.

Spa

A haven of peace at the foot of St. Nazaire Basilica, take advantage of our Cinq Mondes spa. A swimming pool is available in season, from May to the end of September, and there is also a summer bar (subject to weather conditions).

Book

Meetings & Events

Number of Meeting Room: 7
Surface of the largest room: 580 m² / 6243.062 sq ft
Maximum seats capacity: 400
Maximum capacity for banquets: 200

Find out more

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5 1,100 reviews

TripAdvisor Rating 4.5/5 2,355 reviews

Disappointing

paints2018 3/20/2025 TripAdvisor review

Oh dear! This hotel has five star status but was very much a two star experience. The setting inside the walls of Carcassonne is promising but the hotel is altogether tired and dated. Our room, which we were told was an upgrade, was pokey and worn. The decor misses stylish by a mile and the bathroom was a mess of cracked marble and old fittings. The only shower was over the bath and had clearly fallen off the wall at some point and had been carelessly plastered back in place but no one had re-painted the wall since then. When we rang down to report that the TV was not working it took 45 minutes for someone to come and investigate. The mini bar contained just two bottles of water. The staff were trying to be helpful but seemed like trainees or students on a gap year - willing but hopeless. The restaurant menu was ambitiously formal so we didn't risk it and went out. Breakfast was the best bit of the stay but unexceptional. This hotel could be wonderful but needs a makeover.

Thank you for taking the time to share your experience with us. We are very disappointed that your stay did not meet your expectations. I am now at the helm of the Hotel de la Cité since November 2024 and the team and I are working very hard on making improvements to the property. I would appreciate discussing your stay with you. If you can contact me at xlablaude@cite-hotels.com and provide me with your contact number, I will reach out to you. Best regards,

Fantastic, full-service hotel!

WeDreamOfTravel 3/18/2025 TripAdvisor review

After watching Rick Steves's video about this part of France, we knew it would be best to stay within the walls of the old town, and Rick was right. The hotel gives excellent directions to the parking lot outside of the town walls, and the driver picked us up quickly. We don't generally stay in hotels of this caliber, so it was a delightful surprise to be spoiled in such a way. The room was their standard, cheapest room, but it was magnificent. Spacious, spotless, richly decorated, and blissfully quiet. The French doors opened onto a garden with a nice view of the city and surrounding countryside. The hotel management had left a bouquet of flowers and some delicious chocolates made by their own chocolate chef in a beautifully-detailed chocolate box. Every evening, the bed was turned down and additional chocolates were left for us that were shaped like Carcassonne. The bathroom was well-appointed and immaculate. Towels were soft, absorbent, and in new condition. There were bathrobes and slippers for guests. Unfortunately the shower's spay nozzle with did not have a hook or other device to hold it in place on the wall. This oversight made it inconvenient to wash one's hair while holding the nozzle in one hand, and resulted in quite a bit of water sprayed on the floor and window sill. The first morning we enjoyed possibly the best croissant we've ever eaten at the small bakery that's just opposite the hotel and is run by the hotel, and the baked goods come from the hotel's ovens. Two croissants and some café au lait were the perfect start to a day. The second morning we chose to take the breakfast at the hotel. It was very good, with excellent service one could expect from such a fine hotel. The sole drawback to the breakfast was that the individual packets of sugar for coffee or tea were made of plastic. We found it most unusual that a superior hotel as this did not opt for an environmentally-friendly paper material for the sugar packets. Bottom line: Rick Steves was right about staying in the old town of Carcassonne. It's worth it to splurge of a room here and stay in less-expensive places elsewhere on your travels. If we're ever fortunate enough to return to this historic, unforgettable city, we will try to get a room here again.

Good stay

Anonymous Solo - 3/14/2025 Confirmed reviews ALL

Dear KURT K., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, Director.

ULTIMATE PLACE

C. Friends - 3/14/2025 Confirmed reviews ALL

Cher Monsieur C., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel de la Cité Carcassonne - MGallery. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Xavier Lablaude, Directeur Général.

Wonderful hotel with superb restaurant

Sara Couples - 2/26/2025 Confirmed reviews ALL

Dear SARA K., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, Director.

In partnership with TripAdvisor

Web-users rating

Other web-users rate our hotel

655 reviews 9.5/10 Location
658 reviews 7.5/10 Room
961 reviews 8.7/10 Service
7 reviews 7.7/10 WiFi
387 reviews 8.5/10 Food
313 reviews 8.5/10 Amenities
270 reviews 8.3/10 Breakfast
246 reviews 8.1/10 Comfort

203 reviews 9.6/10 Location
224 reviews 7.9/10 Room
345 reviews 8.8/10 Service
140 reviews 8.7/10 Food
82 reviews 8.3/10 Breakfast
73 reviews 8.6/10 Comfort
34 reviews 8.1/10 Bar
23 reviews 5.9/10 Cleanliness

78 reviews 9.4/10 Location
86 reviews 7.1/10 Room
129 reviews 8.6/10 Service
47 reviews 8.7/10 Food
30 reviews 8.6/10 Breakfast
12 reviews 6.2/10 Cleanliness
11 reviews 2.9/10 Value

11 reviews 9.6/10 Location
18 reviews 8.7/10 Service
7 reviews 7.9/10 Vibe
6 reviews 8.7/10 Food

6 reviews 9.6/10 Location
10 reviews 7.4/10 Room
11 reviews 8.9/10 Service
5 reviews 8.7/10 Food
5 reviews 8.2/10 Amenities

Free: become a member

When making a booking at this hotel:

I earn Status & Rewards points
I can use my Rewards points
I benefit from advantages
I can take advantage of the Members' rate
I can take advantage of the Members' rate

Our other establishments nearby

Mercure Carcassonne La Cité hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 (2105 reviews)

At 588 m

See the hotel

TRIBE Carcassonne

Customer review rating (ALL Rating) 4.3/5 (981 reviews)

At 660 m

See the hotel

ibis Carcassonne Centre la Cité 3 stars

Customer review rating (ALL Rating) 4.0/5 (645 reviews)

At 792 m

See the hotel

ibis Styles Carcassonne La Cité 3 stars

Customer review rating (ALL Rating) 4.7/5 (1869 reviews)

At 826 m

See the hotel

ibis budget Carcassonne La Cité 2 stars

Customer review rating (ALL Rating) 4.4/5 (1481 reviews)

At 1.323 km

See the hotel

ibis Carcassonne East La Cité 3 stars

Customer review rating (ALL Rating) 4.6/5 (851 reviews)

At 1.974 km

See the hotel

ibis budget Carcassonne Airport 2 stars

Customer review rating (ALL Rating) 4.2/5 (646 reviews)

At 4.265 km

See the hotel

All our hotels in Carcassonne

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.

Hotel de la Cité Carcassonne-MGallery 5 stars

Hotel extras

Our accommodation(s)

Charming Single Standard Room - one double bed

Classic Room - a king-size bed, view of the city streets

Superior Room overlooking the gardens and ramparts - a king-size bed

Superior Room, terrace, view of gardens and city walls - a king-size bed

Family Room - one double bed and two single beds

Junior Suite - a king-size bed, a single sofa bed

Suite - one double bed and one single sofa bed

Terrace Suite - one double bed and one single sofa bed

Hotel location

Hotel services

LA BARBACANE

CHEZ CHRISTINE

LA BOULANGERIE DE LA CITE

BAR BIBLIOTHEQUE

Breakfast

Pool

Spa

Meetings & Events

Weddings

Our guest reviews

Web-users rating

Our other establishments nearby

Hotel de la Cité Carcassonne-MGallery 5 stars

Description

Hotel extras

Our accommodation(s)

Charming Single Standard Room - one double bed

Classic Room - a king-size bed, view of the city streets

Junior Suite - a king-size bed, a single sofa bed

Suite - one double bed and one single sofa bed

Terrace Suite - one double bed and one single sofa bed

Hotel location

Access and transport

Hotel services

LA BARBACANE

CHEZ CHRISTINE

BAR BIBLIOTHEQUE

Breakfast

Pool

Spa

Meetings & Events

Weddings

Our guest reviews

Web-users rating

Our other establishments nearby