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Mercure Carcassonne La Cité hotel 4 stars

Customer review rating 4.4/5 5,705 reviews

ALLSAFE approved hotel

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Mercure Carcassonne La Cité hotel
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+ 20 Services

Hotel extras

  • Free covered car park

  • A 5-minute walk from the Medieval City of Carcassonne

  • Free WIFI

  • Restaurant with beautiful terrace offering homemade products

  • Outdoor swimming pool during the summer season, bar with fireplace in winter

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
Leisure and activities
  • Outdoor unheated pool
  • Golf
  • Other sports activities Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 4 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Carcassonne La Cité hotel

18 rue Camille Saint-Saens
11000 carcassonne
france

Tel: +33468119282

Fax: (+33)4/68711145

Check-in from 15h00

Check out up to 12h00

  • CITE CENTRE VILLE :  LIGNE 4 CITE MEDIEVALE

  • NAVETTE AEROPORT :  NAVETTE AEROPORT

  • By plane

    CARCASSONNE SALVAZA At 5.7km / 3.56 miles

  • By plane

    MONTPELLIER FREJORGUES At 160km / 100 miles

  • By plane

    TOULOUSE BLAGNAC At 106km / 66.25 miles

  • By helicopter

    CARCASSONNE SALVAZA At 5.7km / 3.56 miles

  • By car

    CARCASSONNE EST At 6km / 3.75 miles

  • By car

    CARCASSONNE OUEST At 6km / 3.75 miles

  • By train

    CARCASSONNE At 2.2km / 1.38 miles

GPS :43.207243, 2.369605

Our accommodation(s)

You can expect a delightful stay whatever your budget! Choose from our 80 Standard or Privilege Rooms. Choose Privilege for even more comfort and additional services.

Our restaurants and bars

LA VICOMTE

Type of cuisine: Regional

A table steeped in terroir. Our restaurant is a special place to sample regional specialties. Catering via room service only in the evenings on the basis of the "Market Menu" of the day. Closed for lunch.

BAR

Bar closed in line with government directives

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 90

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 84 people

Find out more

Our guest reviews for
Mercure Carcassonne La Cité hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,705 reviews

TripAdvisor Rating 4.0/5

2,058 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Old world charm, perfectly located.

Customer review rating 3.0/5

Sandra S. Couples - 16/09/2021 Confirmed reviews ALL

Changed hotel last minute to this hotel because of its location within the city walls. Amazing staff! First room was definitely a let down and not suitable for rental. It turned out to be the last room available but there were major maintenance issues with it. We were upgraded the next day, but it felt like a side wise move to a regular room. I believe the other room would have been a higher grade if it was maintained properly.

An excellent Mercure 10/10

Customer review rating 5.0/5

David H. Couples - 16/09/2021 Confirmed reviews ALL

Location 10/10 Comfort 10/10 Staff 10/10 Cleanliness 10/10 Restaurant 10/10

Great location

TripAdvisor rating 4.0/5

SRG1A 06/09/2021 TripAdvisor review

We had a two night stay at the Mercure Carcassonne La Cite Hotel. This hotel is a five minute walk from the medieval fortress and very conveniently located. You can see the fortress on the hill when you turn left out of the hotel. It is exactly what you would expect of a hotel at this price point. It's clean and functions well. The reception staff can be a bit hit and miss. Some are really personable and some a bit gruff. The restaurant staff are very helpful and friendly. The parking facilities are excellent.

Customer review rating 4.5/5

Anonymous Couples - 21/08/2021 Confirmed reviews ALL

No problem good food except for the chips

Excelleny location

Customer review rating 5.0/5

Luis Families - 29/07/2021 Confirmed reviews ALL

Very nice personnel

Great location, just outside the walls of the cite.

Customer review rating 3.5/5

Sam Families - 23/07/2021 Confirmed reviews ALL

The hotel is in an excellent location and has secure parking. The good points: the location, the room was spotless and the beds were comfortable. The bad: breakfast was a disaster zone. There was no social distancing whatsoever, staff didn't enforce the one way system so that people constantly reached over us, stood next to us... Although people did have masks, they had them under their noses, on their arms... Despite having paid for breakfast, we only went to breakfast on 2 out of the 3 days (once going almost at the very end in the hope most people would have gone). We felt very unsafe so chose to eat at a cafe. Secondly, the hotel offers to not clean your room due to covid. This suited us well, but we were shocked to find that someone had been in our room, had taken out all the used towels, but not replaced them, and taken out the bucket from the bathroom bin, leaving it at the side of the bin. Reception informed us that the cleaning staff would just have forgotten they were not supposed to clean the room, but it seems odd that towels were removed, but not replaced, and that the bucket from inside the bin was taken out, but not replaced. No cleaning had taken place, the beds hadn't been made - very odd... We would consider staying again, but not during covid times because we did not feel safe.

Great hotel, beautiful location

Customer review rating 4.5/5

Peter Couples - 21/07/2021 Confirmed reviews ALL

Although the firework display was cancelled, the stay was still worthwhile, food great and staff helpful.

very average

TripAdvisor rating 3.0/5

Bruno L 20/07/2021 TripAdvisor review

Great location close to the "cité" and nice staff overall but very average hotel al in all. Most importantly, over priced versus expectations. I would have picked a cheaper hotel for a family as we didn't have any extra specific confort.

Overall good stay with some problems

Customer review rating 3.0/5

Dominic Families - 10/07/2021 Confirmed reviews ALL

The positive side: The hotel itself is nice and well-kept. We had a nice room, comfortably sleeping three people. The pool is excellent and seems to have been recently renovated. The hotel is clean and quiet and a 5 minute foot walk from the Porte de Narbonne and access to the old town. Food quality was good, breakfast was nice. There is lots of free parking available. The negative side: Ridiculous breakfast policies, due to Covid you are supposed to serve yourself with your own cutlery, the same cutlery you use to eat with. Is there a better way to spread COVID than this? There are 15 guests in the restaurant and 2 guests in the bar, not permitted to switch TV on to watch Euro 2020 because it might attract a crowd?! Our room door would not lock and could not be fixed. I told reception door would not lock before we went out for a meal. We return three hours later and the door is still unlocked. According to reception, it cannot be fixed. We were offered a different room, which was irrelevant as we were back in the room and could lock it from the inside.

excellent all round.

Customer review rating 5.0/5

Roy A. Couples - 24/06/2021 Confirmed reviews ALL

Hotel exceeded our expectations. Staff very helpful. Room good size and lacking nothing. Free protected parking. Would recommend the hotel without hesitation.

Well located

Customer review rating 5.0/5

Robert J. Couples - 23/06/2021 Confirmed reviews ALL

Excellent service, friendly staff, good clean room and good location with private parking in the hotel grounds.

Kind staff

Customer review rating 3.5/5

Gonzalo F. F. Business - 14/03/2021 Confirmed reviews ALL

Despite the new measures against the Covid, my stay was comfortable.

Customer review rating 4.5/5

F. Couples - 06/01/2021 Confirmed reviews ALL

Personnel au top

excellent

Customer review rating 5.0/5

Claude G. Business - 19/12/2020 Confirmed reviews ALL

franchement super

Good stay

Customer review rating 5.0/5

Brian G. Solo - 11/12/2020 Confirmed reviews ALL

Excellent service. Top quality support from the staff thank you

Fabulous room in a lovely hotel only 5 minutes from the old city

TripAdvisor rating 5.0/5

Cupcake6578 Couples - 24/08/2019 TripAdvisor review

We loved this hotel, our room (20) was excellent. It was huge with a fantastic bathroom and very well equipped. We could see the city walls from our window and it only took 5 minutes to walk to the city walls.

Dear Madam, Sir, We are very happy to see that you had a pleasant stay at the Mercure Carcassonne La Cité. We are delighted that you enjoyed your room and its location. Thank you once again! We would be more than delighted to see you again very soon at the Mercure Carcassonne La Cité. Best regards

Not a 4 star hotel - in my opinion

TripAdvisor rating 3.0/5

Oztrip2012 Couples - 04/07/2019 TripAdvisor review

The front desk staff were excellent, friendly and welcoming. However, the standard rooms at 18m2 are small [when compared with competitors] and the dining room staff were inefficient at best and ineffective and dilatory at worst. We had to wait almost an hour for our starters and others who arrived after us, and ordered similar meals , were on their main course as we still waited. My question to the [head?] waiter brought nothing more than a sort of gallic (or Catalan) shrug and some incomprehensible mutterings. The truth is simply that they had forgotten us. Well, we can all make mistakes AND we can apologise. But not a single word, not even a simple 'sorry' came our way. NO, this is NOT a 4 star hotel.

Dear Oztrip2012 I have read your comment and are saddened to hear that you were disappointed with your stay. guest satisfaction is our key concern, so please be assured that we will take each one of your comments very seriously. On behalf of the entire team, I apologize for the problem you encountered. I have discussed the matter personally with the member of staff concerned and will ensure that they receive advice and guidance so that they can better fulfil their duties in the future and avoid any such incidents occurring again. I really hope that we will have the opportunity to welcome you back and offer you a better experience. sicerly

Fine as long as there isn't a coach party staying

TripAdvisor rating 4.0/5

Scenic12992778264 Couples - 11/06/2019 TripAdvisor review

We had a superior room which was comfortable although the bed was too hard for me. On our first of two nights we chose to eat in the hotel. A large coach party had taken over the restaurant (really more of a cafeteria in appearance), so we were squeezed into a nearby characterless room with the other guests. There was another room like a pavillion room overlooking the terrace which would have been far more pleasant for us to use, but this had been alocated for about 10 people, possibly staff training or a small local society. This was a poor management decision in my opinion. The food however was good so congratulations to the kitchen staff. Our first morning we went to breakfast after the coach party had just left and it looked like a plauge of locusts had just the left. The next morning the breakfast was more civilised.

Thank you for sharing your opinion. My team and I wish to sincerely apologies for the inconveniences encountered because of the coach party. We are however delighted to read that despite everything you enjoyed your stay with us We look forward to seeing you when you next stay in Carcassonne Best regards

Wow!

TripAdvisor rating 5.0/5

grahammiller1082016 Couples - 24/03/2019 TripAdvisor review

Probably one of the very best hotel experiences in our lifetime. My wife and I decided to stay for the weekend prior to flying to the UK and we were pleased we did! The hotel is located in a superb, quiet location with great views and within easy walking distance of the castle. The reception experience was amazing, no information spared and a free tour of the castle provided by a knight was recommended. The tour was also a highlight of the stay. Excellent restaurant as evidenced by how busy it was, superb food to match. Breakfast first class and all staff encountered cleaners, waiters, reception etc were friendly and helpful. The room was clean and to a high standard. Through our working lives we have stayed many hundreds of nights in similar category hotels and when we rate this hotel as excellent this is based on substantial experience.

Dear grahammiller1082016, Thank you for sharing your experience with us, it was wonderful to read your charming review. We are delighted to see that you really appreciated your stay in our hotel. It was a real pleasure to have you and your wife for the duration of this very short stay. Your feedback will be shared with our entire team and will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Plus, we are sure that Jean François, our knight, will happy to hear that you have enjoyed the visit of the ramparts of the City In the hope of having the pleasure of welcoming you again, we would like to thank you once more for sharing your experience, we hope your next visit will be as pleasant as this one. Sincerely,

Lovely hotel spoilt by one person

TripAdvisor rating 4.0/5

jeant410 Couples - 12/11/2018 TripAdvisor review

We arrived at the hotel and were greeted by a most unhelpful male receptionist who said we didn’t have a reservation but due to my husband’s persistence he found it. The room was lovely. Evening meal was perfect and the bar and restaurant staff were very helpful and courteous. Check out the day after was undertaken by the same rude receptionist who was very abrupt and again unhelpful although he couldn’t do enough for the French business man checking out in front of us. He didn’t even acknowledge our departure with au revoir. He didn’t even lift his head up from behind reception even though he wasn’t busy with other guests. But for his attitude this hotel would have had an excellent rating. He is a team member who let the side down.

Good evening, Mr and Mrs TAYLOR, I am Olivier, the receptionist who was at the Front Desk at your arrival and departure. I am stunned by your message. I really didn't mean to be rude and abrupt, as I'm not by nature and even less with our customers. Anyway, please accept my apologize. Hopefully you will come back in our establishment so you can have a better experience and maybe discuss together. Yours faithfully. Olivier Receptionist

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