Mercure Carcassonne La Cité hotel 4 stars

Parking was easy, check in was painless but we did find the room rather small for us. We have stayed in Ibis hotels in which the bathroom offered better space usage so were disappointed on this score. Breakfasts were good and our overall stay was enjoyable.

Good check in , the beds wre vert comfortable and the tea and coffe facilities were veey welcome . Breakfast was a bit of a let down , hot water , coffee flasks not very warm and scrambled eggs a bit dry . It was 9.30 when we went in , but that is no excuse .

Very good hotel, good facilities, comfortable and well equipped room, friendly and professional staff, quiet location, easy parking, very good restaurant

Lovely hotel. Great facilities. Couple of minute easy walk to old medieval town. Very helpful team. Nothing was a problem and no language barriers. Definitely recommend their club sandwich

Great except for breakfast service. No complaints about the food. On Sunday there seemed to be only one member of staff run off her feet trying to clean the tables, replenish food and cutlery. Someone who seemed to be a manageress was busy writing a menu board seemingly totally oblivious to what was going on around her especially as there was a tour group staying . A junior member of staff started clearing the tables at which point the manager and the member of staff started serving a tour party outside on the terrace. Things were little better on the Monday and when guests asked for food to be replenished, members of staff continued doing what they were doing before replenishing the food requested. Things marginally better on our last day but this standard of service is not acceptable.

An excellent hotel & location spoiled by poor response to incident

A most enjoyable and relaxing time - the hotel is also very close to the old fortress of Carcassonne.

We particularly enjoyed our time at this hotel . Great location, helpful staff, clean,

The breakfast was very good but got a bit manic when the coach parties were there felt for the staff who had to run around to keep things going evening meals were excellent so was the wine and blond beer and reception staff were friendly and helpful and so were the maids our room was always good also enjoyed the pool and the position of the hotel was very good for the visit to carcassonne cite

Hotel is relatively close to Carcassonne Cité entrance. It is located in a small scale, traditionally looking building. Open-air car park is Ok but the places are somewhat narrow. Reception staff was professional and helpful. Right on arrival the reception offered us an opportunity to purchase tickets for "son et lumiere" the same evening. The room was well prepared and clean, i.e., the Mercure brand normal quality. A three step stairs splitting the ground floor level are a bit annoying, i.e. one needs to carry the luggage over them. The air-con was efficient but somehow the room felt humid but tolerable. With regards to the restaurant, in peak times at breakfast the restaurant feels a bit understaffed. But a 3 course set menu for dinner has proved a convenient, tasty and affordable option. Gluten free dietary restriction was arranged both for breakfast and dinner.

Room upgrade was appreciated Room serviced very well Breakfast was ok

Stay very pleasant

Excellent hotel and pool. Staff couldn’t be more helpful with recommendations. We saw the illuminated show in the evening via a booking with the hotel which was fantastic! The included tour of the city by the ‘knight’ was superb, and a highly appreciated offer. Food by the pool was great too and breakfast was a good experience. We will be recommending this hotel to friends and family. Thank you.

Excellent room of a very high standard, fantastic position only 5 minute walk to the city walls.

We loved this hotel, our room (20) was excellent. It was huge with a fantastic bathroom and very well equipped. We could see the city walls from our window and it only took 5 minutes to walk to the city walls.