Mercure Carcassonne La Cité hotel 4 stars

TripAdvisor rating 4.0/5 1,890 reviews
Mercure Carcassonne La Cité hotel
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Hotel extras

  • Free covered car park

  • Meeting facilities

  • Free WIFI

  • Restaurants offering home-made produce

  • Outdoor swimming pool during the summer season, bar with fireplace in winter

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Leisure and activities
  • Outdoor unheated pool
  • Golf
  • Boat excursions
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Carcassonne La Cité hotel

18 rue Camille Saint-Saens
11000
carcassonne
france

Tel: +33468119282

Fax: (+33)4/68711145

Contact email

Check-in from 15h00

Check out up to 12h00

  • CITE CENTRE VILLE :   LIGNE 4 CITE MEDIEVALE

  • NAVETTE AEROPORT :   NAVETTE AEROPORT

  • By plane

    CARCASSONNE SALVAZA At 5.7km / 3.56 miles

  • By plane

    MONTPELLIER FREJORGUES At 160km / 100 miles

  • By plane

    TOULOUSE BLAGNAC At 106km / 66.25 miles

  • By helicopter

    CARCASSONNE SALVAZA At 5.7km / 3.56 miles

  • By car

    CARCASSONNE EST At 6km / 3.75 miles

  • By car

    CARCASSONNE OUEST At 6km / 3.75 miles

  • By train

    CARCASSONNE At 2.2km / 1.38 miles

GPS :43.207243, 2.369605

Our accommodations

You can expect a delightful stay whatever your budget! Choose from our 80 Standard or Privilege Rooms. Choose Privilege for even more comfort and additional services.

Classic Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Classic Room - twin beds

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Privilege room with a double bed and sofa

  • Max. number of persons: 4
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with twin beds and a sofa

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Nespresso machine
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

LA VICOMTE

Type of cuisine: Regional

A restaurant influenced by local dishes. Try out the specialties of the region in our exclusive restaurant.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 90

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 84 people

Find out more

Our guest reviews for
Mercure Carcassonne La Cité hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,275 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,890 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Comfortable, Clean, Quiet Stay

Customer review rating 4.4/5

Peter Couples - 23/10/2019 Confirmed reviews ALL

Arrival by car with help of GPS was easy. Hotel is in a very quiet area within a short upgrade walk to one of the main gates of the Cité Médiéval. Upon request in advance the hotel gave us a double twin room, which had all the necessities and good lighting for in-bed reading. Excellent breakfast (not included); however, the dinner crew, from kitchen to servers, didn’t seem to have their act together, with multiple mistakes on orders over two nights, not only at our table but at those near us. Relatively secure free parking and an elevator to the upper floors were much appreciated.

All of staff was very helpful.

Customer review rating 4.4/5

Anonymous Couples - 08/10/2019 Confirmed reviews ALL

My wife felt faint at dinner at the restaurant, and so the waiter arranged for our complete dinner to be sent to our room, and the manager helped me walk her back to our room.

A good stay

Customer review rating 4.4/5

Wendy Couples - 07/10/2019 Confirmed reviews ALL

Room quiet and comfortable. Friendly and efficient staff

Mr Ian D.

Customer review rating 4.4/5

Ian D. Couples - 06/10/2019 Confirmed reviews ALL

Me and my partner stayed for a long weekend. It was pleasant and enjoyable.

Close to the old Cité

Customer review rating 4.4/5

Gerald Couples - 02/10/2019 Confirmed reviews ALL

Lovely location with parking close to the old Cité. Made it easy to walk multiple times. Meals were good. Rooms were quiet and pleasant. Housekeeping staff excellent. Putting a pending hold for the entire amount when we checked in was confusing as I had already prepaid for room. Final bill included breakfast for last day which we did not have. They removed it. Finances came out right.

Small room but close to La Cite

Customer review rating 4.4/5

Stephen D. Couples - 01/10/2019 Confirmed reviews ALL

Parking was easy, check in was painless but we did find the room rather small for us. We have stayed in Ibis hotels in which the bathroom offered better space usage so were disappointed on this score. Breakfasts were good and our overall stay was enjoyable.

superb location for city, comfortable beds ,

Customer review rating 4.4/5

Ken Couples - 26/09/2019 Confirmed reviews ALL

Good check in , the beds wre vert comfortable and the tea and coffe facilities were veey welcome . Breakfast was a bit of a let down , hot water , coffee flasks not very warm and scrambled eggs a bit dry . It was 9.30 when we went in , but that is no excuse .

Enjoyable weekend in Carcassonne

Customer review rating 4.4/5

I H. O. Couples - 25/09/2019 Confirmed reviews ALL

Very good hotel, good facilities, comfortable and well equipped room, friendly and professional staff, quiet location, easy parking, very good restaurant

Lovely

Customer review rating 4.4/5

Chrissie Couples - 25/09/2019 Confirmed reviews ALL

Lovely hotel. Great facilities. Couple of minute easy walk to old medieval town. Very helpful team. Nothing was a problem and no language barriers. Definitely recommend their club sandwich

Breakfast service left much to be desired

Customer review rating 4.4/5

Angela Couples - 18/09/2019 Confirmed reviews ALL

Great except for breakfast service. No complaints about the food. On Sunday there seemed to be only one member of staff run off her feet trying to clean the tables, replenish food and cutlery. Someone who seemed to be a manageress was busy writing a menu board seemingly totally oblivious to what was going on around her especially as there was a tour group staying . A junior member of staff started clearing the tables at which point the manager and the member of staff started serving a tour party outside on the terrace. Things were little better on the Monday and when guests asked for food to be replenished, members of staff continued doing what they were doing before replenishing the food requested. Things marginally better on our last day but this standard of service is not acceptable.

Pool incident overshadowed trip

Customer review rating 4.4/5

Sally D. Couples - 18/09/2019 Confirmed reviews ALL

An excellent hotel & location spoiled by poor response to incident

We found the hotel to be comfortable and clean with very friendly and helpful staff.

Customer review rating 4.4/5

Anonymous Couples - 17/09/2019 Confirmed reviews ALL

A most enjoyable and relaxing time - the hotel is also very close to the old fortress of Carcassonne.

Exceeded our expectations

Customer review rating 4.4/5

John D. Couples - 16/09/2019 Confirmed reviews ALL

We particularly enjoyed our time at this hotel . Great location, helpful staff, clean,

Good hotel the staff are very friendly and helpful

Customer review rating 4.4/5

P. J. Couples - 15/09/2019 Confirmed reviews ALL

The breakfast was very good but got a bit manic when the coach parties were there felt for the staff who had to run around to keep things going evening meals were excellent so was the wine and blond beer and reception staff were friendly and helpful and so were the maids our room was always good also enjoyed the pool and the position of the hotel was very good for the visit to carcassonne cite

Tourist stay

Customer review rating 4.4/5

Jaroslaw Families - 09/09/2019 Confirmed reviews ALL

Hotel is relatively close to Carcassonne Cité entrance. It is located in a small scale, traditionally looking building. Open-air car park is Ok but the places are somewhat narrow. Reception staff was professional and helpful. Right on arrival the reception offered us an opportunity to purchase tickets for "son et lumiere" the same evening. The room was well prepared and clean, i.e., the Mercure brand normal quality. A three step stairs splitting the ground floor level are a bit annoying, i.e. one needs to carry the luggage over them. The air-con was efficient but somehow the room felt humid but tolerable. With regards to the restaurant, in peak times at breakfast the restaurant feels a bit understaffed. But a 3 course set menu for dinner has proved a convenient, tasty and affordable option. Gluten free dietary restriction was arranged both for breakfast and dinner.

Reynoldsp

Customer review rating 4.4/5

S R. Couples - 03/09/2019 Confirmed reviews ALL

Room upgrade was appreciated Room serviced very well Breakfast was ok

Excellent

Customer review rating 4.4/5

Anonymous Couples - 02/09/2019 Confirmed reviews ALL

Stay very pleasant

Location, hotel quality and staff helpfulness were above and beyond our expectations.

Customer review rating 4.4/5

Edward L. Families - 26/08/2019 Confirmed reviews ALL

Excellent hotel and pool. Staff couldn’t be more helpful with recommendations. We saw the illuminated show in the evening via a booking with the hotel which was fantastic! The included tour of the city by the ‘knight’ was superb, and a highly appreciated offer. Food by the pool was great too and breakfast was a good experience. We will be recommending this hotel to friends and family. Thank you.

Great hotel in a super position

Customer review rating 4.4/5

Andrea T. Couples - 24/08/2019 Confirmed reviews ALL

Excellent room of a very high standard, fantastic position only 5 minute walk to the city walls.

Fabulous room in a lovely hotel only 5 minutes from the old city

TripAdvisor rating 4.0/5

Cupcake6578 Couples - 24/08/2019 TripAdvisor review

We loved this hotel, our room (20) was excellent. It was huge with a fantastic bathroom and very well equipped. We could see the city walls from our window and it only took 5 minutes to walk to the city walls.

Dear Madam, Sir, We are very happy to see that you had a pleasant stay at the Mercure Carcassonne La Cité. We are delighted that you enjoyed your room and its location. Thank you once again! We would be more than delighted to see you again very soon at the Mercure Carcassonne La Cité. Best regards
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