Mercure Carcassonne La Cité hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 1,944 reviews

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Mercure Carcassonne La Cité hotel - Image 1
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Mercure Carcassonne La Cité hotel - Image 4
18 rue Camille Saint-Saens, 11000 CARCASSONNE, France

Description

Hotel extras

  • Completely renovated in 2023

  • A 5-minute walk from the Medieval City of Carcassonne

  • Free enclosed on-site parking

  • Restaurant with beautiful terrace offering homemade products

  • Outdoor swimming pool open May to September

Our accommodation(s)

Hotel location

Mercure Carcassonne La Cité hotel

18 rue Camille Saint-Saens
11000 CARCASSONNE
France

GPS:43.207243, 2.369605

Telephone
Fax +33 4 68 71 11 45

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA TABLE DE L OLIVIER

A table steeped in terroir. Our restaurant is a special place to sample regional specialties. Catering via room service only in the evenings on the basis of the Market Menu of the day. Closed for lunch.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,944 reviews

TripAdvisor Rating  4.0/5  76 reviews

Certificate of excellence 2024

Clean and comfy

Customer review rating 5.0/5

Penelope Couples - Confirmed reviews ALL

Perfect location to see Mont St Michel. Shuttle convenience, great breakfast, very nice staff!

Great location and service

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Like all about my stay and how they also cared about where to place me and my dogs. Great restaurant and great service overall. Especially appreciated how well they put together the interior design!

Great location; large comfortable rooms

TripAdvisor rating 4.0/5

GoMars TripAdvisor review

Excellent location very close to the walled city and with easy included parking. Easy check-in in an attractive lobby. Well appointed comfortable rooms complete with slippers and robes. Openable Windows, comfortable bed and pillows. However in our room, and especially in our bathroom, the lighting was poor and needs improvement. Also shower controls were confusing and a lack of grab bars makes showering dangerous. That said , the shower/tub design seems normal based on the many hotels we’ve stayed in in much of Europe. (I just don't understand the half-door separating the shower/tub from the bathroom.) Also no easy access to soap dispenser from seated position in tub. Restaurant pretty good for dinner. We didn’t have their breakfast. It was raining lightly during our visit and as such we were disappointed that the hotel did not have umbrellas to loan.

Horrible hotel

Customer review rating 1.5/5

Mclauchlan S. C. Couples - Confirmed reviews ALL

Rooms are smelly, hot and probably moldy. No fresh air since it was an open balcony and others could enter in from the balcony. This was the top room they had. No AC. Breakfast was adequate though you could not get no calorie sugar or hot milk. Or if they could, they didn’t understand my poor French and gave me salt instead You had to fill your own bottle for water and the bottles didn’t fit in the refrigerator so no way to get it cold. They advertised extra large bed which turned out to be the typical queen size. I paid extra to get a king as my husband is very tall and I ended up having to sleep on a very uncomfortable daybed. So sleeping on an uncomfortable daybed with no circulation, being hot, and smelling mold was an awful experience … I would avoid this place

Dear guest, thank you for sharing your feedback. We're very sorry to hear about your experience and regret any discomfort you faced during your stay. We strive to make improvements based on guest input. Please know that your satisfaction is paramount to us,, and we would welcome the opportunity to address these concerns directly if you wish to reach out.

Great location and very comfortable stay

Customer review rating 4.5/5

Julie Solo - Confirmed reviews ALL

Well located to the old walled village of Carcassonne. Friendly staff and comfortable accommodation. Breakfast was good.

All the staff here at Mercure Hotel Carcassonne is delighted with your positive comments about your experience, and we will be really happy to welcome you again whenever you want

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Other web-users rate our hotel

  • 1,019 reviews 9.5/10 Location
  • 1,045 reviews 7.6/10 Room
  • 1,243 reviews 9.1/10 Service
  • 5 reviews 7.9/10 WiFi
  • 521 reviews 8.1/10 Breakfast
  • 303 reviews 7.8/10 Cleanliness
  • 229 reviews 7.3/10 Value
  • 9 reviews 3.3/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.