Mercure Carcassonne La Cité hotel 4 stars

Easy in and out , just a little issue the wine list was limited and even then they did not have the bottle we ordered , even though it was a local wine .

Excellent location for both the Cité and the town. Parking is free, a big plus, and The staff very friendly and helpful. The hotel is very relaxing as always, even while some of the normal Facilities are out of commission due to Covid. Everything was very clean, and the restaurant is still very good.

Welcoming and helpful.

In this hotel the welcome for gold member was inexistant We arrived at 2.40pm and Accor send me a mail at 2.06 telling me our room was ready but when arrived the room was not ready The receptionist asked me to wait at the bar 30 minutes which we did Amazing that nobody came to tell us the room was ready After 45 minutes I went again to reception asking for room They looked at it and finally the room was ready For the evening we decided to eat at hotel restaurant. The card menu was apparently coming from marché but honestly questionable On top my wife was sick the day after due to meal at restaurant Never we were treated like this

Short trip to cut the road while enjoying the old city of Carcassonne and enjoying the swimming pool for kids. Overall a good experience, I was just surprised to see that among all staff only 1 cleaning lady “Mathilde” respected the procedure for COVID. When I made a comment to the manager at the check-out he did not even seem to be concerned. No apologies... In such times this does not fit to the brand values of Mercure ...Nice flyers on how Mercure is respecting all hygiene rule: reality is except this cleaning lady Mathilde no one respected them : which makes them the stay more anxious about safety of the overall stay.... Too bad because else this is a real nice hotel !

The staff were very helpful. The Mercure was not at the high level of quality we are used to.

Great location, very nice room and friendly staff

Great service, very friendly and helpful staff

We booked 2 nights with Breakfast, on the first day of Breakfast it was absolute chaos, queuing to collect a tray of food which had been pre ordered the night before together with a breakfast slot, on the second day we didn't even bother to go for breakfast, the choice of breakfast items was limited. We appreciate it was difficult with the Covid-19 constraints, but you need to improve this process.

we stayed for 1 night and left our car in their secure parking lot. We took a 10 minute walk to the ancient city of Carcassonne and spent the rest of our afternoon seeing the sites. Our dinner and breakfast at Mercure were very good and the service impeccable and friendly. Our room extremely clean and comfortable. Thank you!!

Nice & Friendly staff. Nice location. When we stay at hotel. That was terrible time of Covid-19. Staff of hotel try to do their best to take care us.

We stayed for 10 nights in a Privilege room and were extremely comfortable and made very welcome by all members of staff

We travel frequently between Bordeaux and Nice and this hotel is ideally located to break the journey. The staff are so helpful and friendly. The hotel is well located, comfortable, has an excellent restaurant (give the chef 10/10) and also a good location if you wish to visit the Carcassonne citadel.

Very satisfactory. Good accommodation and excellent food. The restaurant staff could do with a bit of shaking up. They are too complacent and self-absorbed and this means inadequate supervision and leadership by the restaurant manager. Also, one young waiter, not the apprentice, has a serious body odour problem which is very unpleasant at the best of times and more so when one is eating.

Everything ok