Mercure Carcassonne La Cité hotel 4 stars

Customer review rating 4.4/5 4,408 reviews

Mercure Carcassonne La Cité hotel
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Hotel extras

  • Free covered car park

  • Meeting facilities

  • Free WIFI

  • Restaurants offering home-made produce

  • Outdoor swimming pool during the summer season, bar with fireplace in winter

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Leisure and activities
  • Outdoor unheated pool
  • Golf
  • Boat excursions
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Carcassonne La Cité hotel

18 rue Camille Saint-Saens
11000
carcassonne
france

Tel: +33468119282

Fax: (+33)4/68711145

Contact email

Check-in from 15h00

Check out up to 12h00

  • CITE CENTRE VILLE :  LIGNE 4 CITE MEDIEVALE

  • NAVETTE AEROPORT :  NAVETTE AEROPORT

  • By plane

    CARCASSONNE SALVAZA At 5.7km / 3.56 miles

  • By plane

    MONTPELLIER FREJORGUES At 160km / 100 miles

  • By plane

    TOULOUSE BLAGNAC At 106km / 66.25 miles

  • By helicopter

    CARCASSONNE SALVAZA At 5.7km / 3.56 miles

  • By car

    CARCASSONNE EST At 6km / 3.75 miles

  • By car

    CARCASSONNE OUEST At 6km / 3.75 miles

  • By train

    CARCASSONNE At 2.2km / 1.38 miles

GPS :43.207243, 2.369605

Our accommodations

You can expect a delightful stay whatever your budget! Choose from our 80 Standard or Privilege Rooms. Choose Privilege for even more comfort and additional services.

Classic Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Classic Room - twin beds

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Privilege room with a double bed and sofa

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with twin beds and a sofa

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

LA VICOMTE

Type of cuisine: Regional

A restaurant influenced by local dishes. Try out the specialties of the region in our exclusive restaurant.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 90

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 84 people

Find out more

Our guest reviews for
Mercure Carcassonne La Cité hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,408 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,912 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Friendly staff & Nice location

Customer review rating 4.4/5

Cliff Business - 01/04/2020 Confirmed reviews ALL

Nice & Friendly staff. Nice location. When we stay at hotel. That was terrible time of Covid-19. Staff of hotel try to do their best to take care us.

Great location and wonderful staff

Customer review rating 4.4/5

D. Couples - 15/03/2020 Confirmed reviews ALL

We stayed for 10 nights in a Privilege room and were extremely comfortable and made very welcome by all members of staff

Friendly helpful staff, excellent restaurant

Customer review rating 4.4/5

David R. N. F. Couples - 26/01/2020 Confirmed reviews ALL

We travel frequently between Bordeaux and Nice and this hotel is ideally located to break the journey. The staff are so helpful and friendly. The hotel is well located, comfortable, has an excellent restaurant (give the chef 10/10) and also a good location if you wish to visit the Carcassonne citadel.

Good stay

Customer review rating 4.4/5

A. F. Families - 23/01/2020 Confirmed reviews ALL

Very satisfactory. Good accommodation and excellent food. The restaurant staff could do with a bit of shaking up. They are too complacent and self-absorbed and this means inadequate supervision and leadership by the restaurant manager. Also, one young waiter, not the apprentice, has a serious body odour problem which is very unpleasant at the best of times and more so when one is eating.

God place near to castle

Customer review rating 4.4/5

N. Families - 12/01/2020 Confirmed reviews ALL

Everything ok

good

Customer review rating 4.4/5

Dominique D. Families - 07/01/2020 Confirmed reviews ALL

Nice welcoming. Good quality of bed and "non" noisy rooms but the food was not as expected: not enough salt in the cooking, the cassoulet was very fatty. The staff was very pleasant

Wonderful Stay in Carcassonne

Customer review rating 4.4/5

Nat C. Families - 06/01/2020 Confirmed reviews ALL

One of the best Mercure hotels I have stayed. The room is more spacious than expected. Bed was comfortable. Breakfast spread was wonderful and of good quality. Reception/Front Desk was very friendly.

Excellent location, charming staff, but a few hiccups.

Customer review rating 4.4/5

Kay V. Couples - 03/01/2020 Confirmed reviews ALL

Perfectly situated a few minutes walk from the Citadel, but in a quiet spot. Staff cordial, our room perfect for our dog - ground floor with garden access, which was thoughtful. New Year’s Eve a bit of a disaster. Our table was in a bleak corner right by the restaurant entrance, where the welcome desk usually sits and in direct line of the front doors into the hotel lobby and all the comings and goings, so I spent most of the evening wrapped in a blanket from the car. There were cobwebs hanging off a small table next to us, that had obviously been moved for the occasion but not cleaned. And my request for a low fat version of the (quite expensive) special menu because of a medical condition, sent via email well in advance, seemed not to have been accounted for. I had to remind the staff and was then served an impromptu salad instead of the foie gras I had been given, but was then served all the standard plates and just gave up as it would have meant waiting while my husband ate, until I again asked for sorbet instead of the chocolate mousse dessert. I appreciate this was a busy night, but I had been assured that what I had asked for was possible - otherwise we might have tried to book elsewhere. A shame, as we had been looking forward to our Carcassonne stay and New Year’s Eve as the highlight of our time in France and it definitely fell somewhat short of that. And it let the rest of the hotel down. We spent a far more enjoyable evening, with amazingly creative and beautifully crafted food, at a small auberge in the Loire for a third of the cost and that is the night we shall remember for all the right reasons! I could also mention the slightly stingy toiletries, the failure to top up our tea supply on day two, and the abundance of single use plastics. Mercure, you can do better!

Good hotel, clean, convenient, and consistent

Customer review rating 4.4/5

David R. Families - 27/12/2019 Confirmed reviews ALL

Easy check-in, very pleased with the room (Privilege room used for 2 x adults and 2 x enfants). Lovely staff, friendly and helpful. Surprised that we had to pre-book a table for our evening meal as we really needed to eat early with two young children.

Friendly staff, easy parking and good room size

Customer review rating 4.4/5

Richard W. Couples - 16/12/2019 Confirmed reviews ALL

First it was easy to park. None of the micro underground parking too common in France. Having stayed in IBIS hotels before it was a relief to stay somewhere proper managed and with decent rooms.

Comfortable, Clean, Quiet Stay

Customer review rating 4.4/5

Peter Couples - 23/10/2019 Confirmed reviews ALL

Arrival by car with help of GPS was easy. Hotel is in a very quiet area within a short upgrade walk to one of the main gates of the Cité Médiéval. Upon request in advance the hotel gave us a double twin room, which had all the necessities and good lighting for in-bed reading. Excellent breakfast (not included); however, the dinner crew, from kitchen to servers, didn’t seem to have their act together, with multiple mistakes on orders over two nights, not only at our table but at those near us. Relatively secure free parking and an elevator to the upper floors were much appreciated.

All of staff was very helpful.

Customer review rating 4.4/5

Anonymous Couples - 08/10/2019 Confirmed reviews ALL

My wife felt faint at dinner at the restaurant, and so the waiter arranged for our complete dinner to be sent to our room, and the manager helped me walk her back to our room.

A good stay

Customer review rating 4.4/5

Wendy Couples - 07/10/2019 Confirmed reviews ALL

Room quiet and comfortable. Friendly and efficient staff

Mr Ian D.

Customer review rating 4.4/5

Ian D. Couples - 06/10/2019 Confirmed reviews ALL

Me and my partner stayed for a long weekend. It was pleasant and enjoyable.

Close to the old Cité

Customer review rating 4.4/5

Gerald Couples - 02/10/2019 Confirmed reviews ALL

Lovely location with parking close to the old Cité. Made it easy to walk multiple times. Meals were good. Rooms were quiet and pleasant. Housekeeping staff excellent. Putting a pending hold for the entire amount when we checked in was confusing as I had already prepaid for room. Final bill included breakfast for last day which we did not have. They removed it. Finances came out right.

Small room but close to La Cite

Customer review rating 4.4/5

Stephen D. Couples - 01/10/2019 Confirmed reviews ALL

Parking was easy, check in was painless but we did find the room rather small for us. We have stayed in Ibis hotels in which the bathroom offered better space usage so were disappointed on this score. Breakfasts were good and our overall stay was enjoyable.

superb location for city, comfortable beds ,

Customer review rating 4.4/5

Ken Couples - 26/09/2019 Confirmed reviews ALL

Good check in , the beds wre vert comfortable and the tea and coffe facilities were veey welcome . Breakfast was a bit of a let down , hot water , coffee flasks not very warm and scrambled eggs a bit dry . It was 9.30 when we went in , but that is no excuse .

Enjoyable weekend in Carcassonne

Customer review rating 4.4/5

I H. O. Couples - 25/09/2019 Confirmed reviews ALL

Very good hotel, good facilities, comfortable and well equipped room, friendly and professional staff, quiet location, easy parking, very good restaurant

Lovely

Customer review rating 4.4/5

Chrissie Couples - 25/09/2019 Confirmed reviews ALL

Lovely hotel. Great facilities. Couple of minute easy walk to old medieval town. Very helpful team. Nothing was a problem and no language barriers. Definitely recommend their club sandwich

Breakfast service left much to be desired

Customer review rating 4.4/5

Angela Couples - 18/09/2019 Confirmed reviews ALL

Great except for breakfast service. No complaints about the food. On Sunday there seemed to be only one member of staff run off her feet trying to clean the tables, replenish food and cutlery. Someone who seemed to be a manageress was busy writing a menu board seemingly totally oblivious to what was going on around her especially as there was a tour group staying . A junior member of staff started clearing the tables at which point the manager and the member of staff started serving a tour party outside on the terrace. Things were little better on the Monday and when guests asked for food to be replenished, members of staff continued doing what they were doing before replenishing the food requested. Things marginally better on our last day but this standard of service is not acceptable.

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