Mercure Carcassonne La Cité hotel 4 stars

The hotel was ideally located close to the walled city, about a 10-min walk. They served a tasty continental breakfast buffet with various breads, scrambled eggs and bacon/sausages. The room seemed refreshed compared the images that I saw on Tripadvisor. The pool looked inviting, but unfortunately it was not open since it opens on June and I was there May. I couldn't figure out the AC but I just chucked it up to the fact that it's not "summer" yet. Anyways, opening the window did the trick. The only issue that I had is the "half-shower" door. I feel that it never really helped and my bathroom floor was very wet after taking a shower.

Very pleased with location and hotel facilities . The only issue we had was operating the central heating system which kept room on warm side.

We enjoyed our stay very much. The room was spacious, clean and quiet. The staff were very friendly, ready to help you any time. The breakfast was very good, however there could be some vegetables included. Parking space was very convenient and safe.

Excellent personnel, hotel tres confortable ,service impecable

We pitched up late afternoon and found ourselves in a small queue to check in. There were two people on reception but one had her head down typing away looking very busy. The other person was checking people in. Slowly. Couldn’t the ‘very busy person’ have helped? We were shown to our room which was dark and small. Very disappointing. After 30 minutes we decided to complain. To be fair to reception they moved us to a much nicer room. With a very nice bathroom. We didn’t eat in. Not even breakfast. The facilities didn’t look great. The good news was there were loads of restaurants within 10 or so minutes. And they were good too. Almost forgot to say……check out was worse than the check in. Again there were staff available but they were too busy to help out.