Mercure Carcassonne La Cité hotel 4 stars

First it was easy to park. None of the micro underground parking too common in France. Having stayed in IBIS hotels before it was a relief to stay somewhere proper managed and with decent rooms.

Arrival by car with help of GPS was easy. Hotel is in a very quiet area within a short upgrade walk to one of the main gates of the Cité Médiéval. Upon request in advance the hotel gave us a double twin room, which had all the necessities and good lighting for in-bed reading. Excellent breakfast (not included); however, the dinner crew, from kitchen to servers, didn’t seem to have their act together, with multiple mistakes on orders over two nights, not only at our table but at those near us. Relatively secure free parking and an elevator to the upper floors were much appreciated.

My wife felt faint at dinner at the restaurant, and so the waiter arranged for our complete dinner to be sent to our room, and the manager helped me walk her back to our room.

Room quiet and comfortable. Friendly and efficient staff

Me and my partner stayed for a long weekend. It was pleasant and enjoyable.

Lovely location with parking close to the old Cité. Made it easy to walk multiple times. Meals were good. Rooms were quiet and pleasant. Housekeeping staff excellent. Putting a pending hold for the entire amount when we checked in was confusing as I had already prepaid for room. Final bill included breakfast for last day which we did not have. They removed it. Finances came out right.

Parking was easy, check in was painless but we did find the room rather small for us. We have stayed in Ibis hotels in which the bathroom offered better space usage so were disappointed on this score. Breakfasts were good and our overall stay was enjoyable.

Good check in , the beds wre vert comfortable and the tea and coffe facilities were veey welcome . Breakfast was a bit of a let down , hot water , coffee flasks not very warm and scrambled eggs a bit dry . It was 9.30 when we went in , but that is no excuse .

Very good hotel, good facilities, comfortable and well equipped room, friendly and professional staff, quiet location, easy parking, very good restaurant

Lovely hotel. Great facilities. Couple of minute easy walk to old medieval town. Very helpful team. Nothing was a problem and no language barriers. Definitely recommend their club sandwich

Great except for breakfast service. No complaints about the food. On Sunday there seemed to be only one member of staff run off her feet trying to clean the tables, replenish food and cutlery. Someone who seemed to be a manageress was busy writing a menu board seemingly totally oblivious to what was going on around her especially as there was a tour group staying . A junior member of staff started clearing the tables at which point the manager and the member of staff started serving a tour party outside on the terrace. Things were little better on the Monday and when guests asked for food to be replenished, members of staff continued doing what they were doing before replenishing the food requested. Things marginally better on our last day but this standard of service is not acceptable.

An excellent hotel & location spoiled by poor response to incident

A most enjoyable and relaxing time - the hotel is also very close to the old fortress of Carcassonne.

We particularly enjoyed our time at this hotel . Great location, helpful staff, clean,

The breakfast was very good but got a bit manic when the coach parties were there felt for the staff who had to run around to keep things going evening meals were excellent so was the wine and blond beer and reception staff were friendly and helpful and so were the maids our room was always good also enjoyed the pool and the position of the hotel was very good for the visit to carcassonne cite