Mercure Carcassonne La Cité hotel 4 stars

Nice welcoming. Good quality of bed and "non" noisy rooms but the food was not as expected: not enough salt in the cooking, the cassoulet was very fatty. The staff was very pleasant

One of the best Mercure hotels I have stayed. The room is more spacious than expected. Bed was comfortable. Breakfast spread was wonderful and of good quality. Reception/Front Desk was very friendly.

Perfectly situated a few minutes walk from the Citadel, but in a quiet spot. Staff cordial, our room perfect for our dog - ground floor with garden access, which was thoughtful. New Year’s Eve a bit of a disaster. Our table was in a bleak corner right by the restaurant entrance, where the welcome desk usually sits and in direct line of the front doors into the hotel lobby and all the comings and goings, so I spent most of the evening wrapped in a blanket from the car. There were cobwebs hanging off a small table next to us, that had obviously been moved for the occasion but not cleaned. And my request for a low fat version of the (quite expensive) special menu because of a medical condition, sent via email well in advance, seemed not to have been accounted for. I had to remind the staff and was then served an impromptu salad instead of the foie gras I had been given, but was then served all the standard plates and just gave up as it would have meant waiting while my husband ate, until I again asked for sorbet instead of the chocolate mousse dessert. I appreciate this was a busy night, but I had been assured that what I had asked for was possible - otherwise we might have tried to book elsewhere. A shame, as we had been looking forward to our Carcassonne stay and New Year’s Eve as the highlight of our time in France and it definitely fell somewhat short of that. And it let the rest of the hotel down. We spent a far more enjoyable evening, with amazingly creative and beautifully crafted food, at a small auberge in the Loire for a third of the cost and that is the night we shall remember for all the right reasons! I could also mention the slightly stingy toiletries, the failure to top up our tea supply on day two, and the abundance of single use plastics. Mercure, you can do better!

Easy check-in, very pleased with the room (Privilege room used for 2 x adults and 2 x enfants). Lovely staff, friendly and helpful. Surprised that we had to pre-book a table for our evening meal as we really needed to eat early with two young children.

First it was easy to park. None of the micro underground parking too common in France. Having stayed in IBIS hotels before it was a relief to stay somewhere proper managed and with decent rooms.

Arrival by car with help of GPS was easy. Hotel is in a very quiet area within a short upgrade walk to one of the main gates of the Cité Médiéval. Upon request in advance the hotel gave us a double twin room, which had all the necessities and good lighting for in-bed reading. Excellent breakfast (not included); however, the dinner crew, from kitchen to servers, didn’t seem to have their act together, with multiple mistakes on orders over two nights, not only at our table but at those near us. Relatively secure free parking and an elevator to the upper floors were much appreciated.

My wife felt faint at dinner at the restaurant, and so the waiter arranged for our complete dinner to be sent to our room, and the manager helped me walk her back to our room.

Room quiet and comfortable. Friendly and efficient staff

Me and my partner stayed for a long weekend. It was pleasant and enjoyable.

Lovely location with parking close to the old Cité. Made it easy to walk multiple times. Meals were good. Rooms were quiet and pleasant. Housekeeping staff excellent. Putting a pending hold for the entire amount when we checked in was confusing as I had already prepaid for room. Final bill included breakfast for last day which we did not have. They removed it. Finances came out right.

Parking was easy, check in was painless but we did find the room rather small for us. We have stayed in Ibis hotels in which the bathroom offered better space usage so were disappointed on this score. Breakfasts were good and our overall stay was enjoyable.

Good check in , the beds wre vert comfortable and the tea and coffe facilities were veey welcome . Breakfast was a bit of a let down , hot water , coffee flasks not very warm and scrambled eggs a bit dry . It was 9.30 when we went in , but that is no excuse .

Very good hotel, good facilities, comfortable and well equipped room, friendly and professional staff, quiet location, easy parking, very good restaurant

Lovely hotel. Great facilities. Couple of minute easy walk to old medieval town. Very helpful team. Nothing was a problem and no language barriers. Definitely recommend their club sandwich

Great except for breakfast service. No complaints about the food. On Sunday there seemed to be only one member of staff run off her feet trying to clean the tables, replenish food and cutlery. Someone who seemed to be a manageress was busy writing a menu board seemingly totally oblivious to what was going on around her especially as there was a tour group staying . A junior member of staff started clearing the tables at which point the manager and the member of staff started serving a tour party outside on the terrace. Things were little better on the Monday and when guests asked for food to be replenished, members of staff continued doing what they were doing before replenishing the food requested. Things marginally better on our last day but this standard of service is not acceptable.