Mercure Carcassonne La Cité hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 1,992 reviews

Mercure Carcassonne La Cité hotel - Image 1
Mercure Carcassonne La Cité hotel - Image 2
Mercure Carcassonne La Cité hotel - Image 3
Mercure Carcassonne La Cité hotel - Image 4


Hotel extras

  • Completely renovated in 2023

  • A 5-minute walk from the Medieval City of Carcassonne

  • Free enclosed on-site parking

  • Restaurant with beautiful terrace offering homemade products

  • Outdoor swimming pool open May to September

Our accommodation(s)

Hotel location

Mercure Carcassonne La Cité hotel

18 rue Camille Saint-Saens

GPS:43.207243, 2.369605

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


A table steeped in terroir. Our restaurant is a special place to sample regional specialties. Catering via room service only in the evenings on the basis of the Market Menu of the day. Closed for lunch.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,992 reviews

TripAdvisor Rating  4.0/5  56 reviews

Not up to usual standard

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

Lift out of order, with no offer to carry bags to second floor. Cooked breakfast, which is usually very nice, was cold.

Good morning Thank you for your comment. We are confused that your feelings about our establishment were so negative. Hoping that you will be pleasantly surprised by our progress on the points you mention next time. Good day l'équipe de l'hotel Mercure Carcassonne

Breakfast is Poor

Customer review rating 1.5/5

John Couples - Confirmed reviews ALL

Breakfast selection is limited. Some items finished and eere not voluntarily replenished (e.g. scrambled eggs). Service at check-in confused (claimed did not have the reservation, when it was made directly on the ALL website hours before). Service during breakfast also poor (dirty floor and items not replenished one hour before end of service).

Good morning, We are very sorry for this incident during your visit. This does not correspond to the quality criteria that we strive to implement. We will improve our approach following your message to ensure that this does not happen again. I hope you will have the opportunity to visit us to see it, Thank you and sorry again, the Mercure Carcassonne hotel team

Best location to see the castle

Customer review rating 4.5/5

Wayne Couples - Confirmed reviews ALL

Great stay. Restaurant in the hotel was lovely.

Good morning, The entire Hotel Mercure Carcassonne team thanks you for this very good feedback that you took care to share. We are delighted to read that you particularly appreciated the professionalism and kindness of our teams as well as the quality of your stay. see you soon The team at the Mercure Carcassonne La Cite hotel

Enchanting stay in Carcassonne!

TripAdvisor rating 5.0/5

Nik_Can_416 TripAdvisor review

This hotel is simply fabulous! Its staff is very supporting, accommodating and helpful. It is located literally 5 min away from the castle. Perfect location - perfect service - and - perfect rooms. Beds and pillows are very comfortable. Rooms are super clean. Book this hotel without any reservation or hesitation. I hope this is of some assistance to you and your family. Merci!

Bonjour, Thank you for your opinion ! We are pleased to hear that the reception staff were friendly and helpful. We hope you had a pleasant experience with us and we look forward to seeing you again soon. A bientôt L'équipe de la réception de l'hotel Mercure Carcassonne

Good location

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Very nice hotel, disappointed pool wasn't opened, didn't say on website that pool was closed

Good morning, Thank you for this lovely note. Unfortunately the swimming pool will only be open from May or June, because the current temperature of 10/12° does not allow opening. We still hope that you had a good stay. Sincerely The Mercure Carcassonne hotel team

In partnership with TripAdvisor

Other web-users rate our hotel

  • 962 reviews 9.5/10 Location
  • 1,057 reviews 7.7/10 Room
  • 1,217 reviews 9.1/10 Service
  • 6 reviews 7.1/10 WiFi
  • 485 reviews 8/10 Breakfast
  • 314 reviews 7.7/10 Cleanliness
  • 40 reviews 3.9/10 Bar
  • 7 reviews 2.9/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Carcassonne