Mercure Carcassonne La Cité hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 6,051 reviews

ALLSAFE approved hotel

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Mercure Carcassonne La Cité hotel
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+ 20 Services

Hotel extras

  • Free covered car park

  • A 5-minute walk from the Medieval City of Carcassonne

  • Free WIFI

  • Restaurant with beautiful terrace offering homemade products

  • Outdoor swimming pool during the summer season, bar with fireplace in winter

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Carcassonne La Cité hotel

18 rue Camille Saint-Saens
11000 carcassonne
france

Fax: (+33)4/68711145

Check-in from 15h00

Check out up to 12h00

  • CITE CENTRE VILLE:  LIGNE 4 CITE MEDIEVALE

  • NAVETTE AEROPORT:  NAVETTE AEROPORT

  • By plane

    CARCASSONNE SALVAZA At 5.7km / 3.56 miles

  • By plane

    MONTPELLIER FREJORGUES At 160km / 100 miles

  • By plane

    TOULOUSE BLAGNAC At 106km / 66.25 miles

  • By helicopter

    CARCASSONNE SALVAZA At 5.7km / 3.56 miles

  • By car

    CARCASSONNE EST At 6km / 3.75 miles

  • By car

    CARCASSONNE OUEST At 6km / 3.75 miles

  • By train

    CARCASSONNE At 2.2km / 1.38 miles

GPS:43.207243, 2.369605

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LA VICOMTE

A table steeped in terroir. Our restaurant is a special place to sample regional specialties. Catering via room service only in the evenings on the basis of the "Market Menu" of the day. Closed for lunch.

Our accommodation(s)

You can expect a delightful stay whatever your budget! Choose from our 80 Standard or Privilege Rooms. Choose Privilege for even more comfort and additional services.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 90

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 84 people

Find out more

Our guest reviews for
Mercure Carcassonne La Cité hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,051 reviews

TripAdvisor Rating 4.0/5

2,089 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Nice amd clean

Customer review rating 4.0/5

Laurent Families - 09/01/2022 Confirmed reviews ALL

Good service, clean

Very Good Stay

Customer review rating 4.5/5

Wilhelm B. Families - 04/01/2022 Confirmed reviews ALL

Everything was very clean and comfortable. Not enough space for dinner unless reservations were made. Breakfast was good.

Convenient location

TripAdvisor rating 5.0/5

Jiro T 02/01/2022 TripAdvisor review

Very convenient location right next to the old city. Parking available and has 2 electric car charging places for an overnight charge. The staff is very polite and helpful. Facilities are exactly as expected. Check-in was straight forward uncomplicated just like the check-out! So all we had to do was to enjoy our family trip.

Wonderful location. Very pleasant staff.

Customer review rating 5.0/5

Joyce M. Couples - 01/01/2022 Confirmed reviews ALL

Excellent location and easy parking. Quiet room with access to garden for our dog. Most pleasant staff. We didn't eat there so can't comment on restaurant. Very clean and lovely atmosphere.

Fantastic location

Customer review rating 5.0/5

Jiro Families - 31/12/2021 Confirmed reviews ALL

Very convenient location, great facilities and electric car charging point in the parking which makes it extremely convenient. That's the best place to stay in carcassone for a family. Service also really good.

Hotel well located but needs to be refurbished and modernized

TripAdvisor rating 3.0/5

christophe M Couples - 10/11/2021 TripAdvisor review

We spent 2 nights in that hotel because of its location. Room size is OK...however this hotel needs to be refurbished and modernized. Breakfast is OK but more regional products will be welcome. The staff is professional... Covid constraints are well managed

Well located but will need to be refurbished

Customer review rating 3.5/5

M. Couples - 08/11/2021 Confirmed reviews ALL

This hotel is well located however it’s an old design hotel...refurbishment is definitely required to bring this hotel at the current Mercure standard. Good ratio between price and offer. High attention linked to Covid

Great location

Customer review rating 3.5/5

Mark Couples - 08/11/2021 Confirmed reviews ALL

Clean room, good location, good breakfast choices

A very nice stay close to the old city

TripAdvisor rating 4.0/5

Drazen B 08/11/2021 TripAdvisor review

The hotel is situated just a short walk from the old city and the fortress. The city centre is also not very far. The room was spacious for a family of 5 and beds were comfortable. We had a big window overlooking the pool and mountains in the distance. The breakfast was below our expectations having stayed in other Mercure hotels. Also Corona measures complicate breakfast and some other services were adjusted.

Nice location and nice room

Customer review rating 4.5/5

Remi Families - 02/11/2021 Confirmed reviews ALL

Very nice stay and perfectly located

Great hotel and great location

Customer review rating 5.0/5

David Friends - 15/10/2021 Confirmed reviews ALL

This hotel is perfectly situated for La Cite and also has good secure car parking and is pet friendly. We had a lovely room with a spacious bed and it was very clean. Staff were friendly and accommodating throughout. Just a tip the usual amenities tea, coffee etc are not in the room and have to be requested from reception so make sure you do this in advance as it’s not always convenient when you notice they are missing.

Great Stay,

Customer review rating 5.0/5

Noel J. Couples - 09/10/2021 Confirmed reviews ALL

The hotel is modern and comfortable with only a short 5 min walk to the castle city walls.

Dear Mr. J., Thank you for sharing with us the experience you had during your stay at Mercure Carcassonne La Cité. I am delighted to see that you have enjoyed your stay with us. Then, I will make sure to share your review with our staff. I am certain that your comments will encourage our team as we aim to continuously enhance the quality of the services provided to our guests. Thank you again for sharing your experience, we hope your next visit will be as satisfying as the previous one. Sincerely, Alain Daurtieu General Manager

Well located hotel with great amenities

Customer review rating 5.0/5

Rupert C. Couples - 05/10/2021 Confirmed reviews ALL

Our stay, this time, was only for one night. But the location made it easy to enjoy the walled city at Carcassonne during the day and in the evening. The rooms were well equipped and the hotel had planned well for Covid measures, the room and all common areas were very clean. All the staff were welcoming and polite - making for a great stay.

Dear Mr. C., Thank you for sharing with us the experience you had during your stay at Mercure Carcassonne La Cité. I am delighted to see that you have enjoyed your stay with us. Then, I will make sure to share your review with our staff. I am certain that your comments will encourage our team as we aim to continuously enhance the quality of the services provided to our guests. Thank you again for sharing your experience, we hope your next visit will be as satisfying as the previous one. Sincerely, Alain Daurtieu General Manager

well located , very nice staff

Customer review rating 4.5/5

R. Couples - 02/10/2021 Confirmed reviews ALL

this is not the first time i stay here and it is always a pleasure. the location is perfect and the staff both at reception and restaurant are always very nece and plessed tomhelp you.

Dear Mr. R., Thank you for sharing with us the experience you had during your stay at Mercure Carcassonne La Cité. I am delighted to see that you have enjoyed your stay with us. Then, I will make sure to share your review with our staff. I am certain that your comments will encourage our team as we aim to continuously enhance the quality of the services provided to our guests. Thank you again for sharing your experience, we hope your next visit will be as satisfying as the previous one. Sincerely, Alain Daurtieu General Manager
Customer review rating 4.0/5

Sven Business - 29/09/2021 Confirmed reviews ALL

Stuff nice, electric charger for free, good location. Only my room could have been a bit more renovated.

Dear Mr. B., Thank you for sharing with us the experience you had during your stay at Mercure Carcassonne La Cité. I am delighted to see that you have enjoyed your stay with us. Then, I will make sure to share your review with our staff. I am certain that your comments will encourage our team as we aim to continuously enhance the quality of the services provided to our guests. Thank you again for sharing your experience, we hope your next visit will be as satisfying as the previous one. Sincerely, Alain Daurtieu General Manager

Good stay after many miles of driving

Customer review rating 5.0/5

Carolyn A. C. Couples - 28/09/2021 Confirmed reviews ALL

We need a good hotel to stay in after many miles driving

Dear Mr. L., Thank you for sharing with us the experience you had during your stay at Mercure Carcassonne La Cité. I am delighted to see that you have enjoyed your stay with us. Then, I will make sure to share your review with our staff. I am certain that your comments will encourage our team as we aim to continuously enhance the quality of the services provided to our guests. Thank you again for sharing your experience, we hope your next visit will be as satisfying as the previous one. Sincerely, Alain Daurtieu General Manager

Well located

Customer review rating 3.5/5

Alice Couples - 27/09/2021 Confirmed reviews ALL

Good

Perfect location and friendly staff

Customer review rating 4.5/5

Nikki H. Couples - 23/09/2021 Confirmed reviews ALL

Great location within easy reach of the old city, free parking, friendly staff and a pool as an added bonus. Nice area outside to enjoy a drink.

Dear Mrs. H., Thank you for sharing with us the experience you had during your stay at Mercure Carcassonne La Cité. I am delighted to see that you have enjoyed your stay with us. Then, I will make sure to share your review with our staff. I am certain that your comments will encourage our team as we aim to continuously enhance the quality of the services provided to our guests. Thank you again for sharing your experience, we hope your next visit will be as satisfying as the previous one. Sincerely, Alain Daurtieu General Manager

Great location

TripAdvisor rating 4.0/5

SRG1A 06/09/2021 TripAdvisor review

We had a two night stay at the Mercure Carcassonne La Cite Hotel. This hotel is a five minute walk from the medieval fortress and very conveniently located. You can see the fortress on the hill when you turn left out of the hotel. It is exactly what you would expect of a hotel at this price point. It's clean and functions well. The reception staff can be a bit hit and miss. Some are really personable and some a bit gruff. The restaurant staff are very helpful and friendly. The parking facilities are excellent.

very average

TripAdvisor rating 3.0/5

Bruno L 20/07/2021 TripAdvisor review

Great location close to the "cité" and nice staff overall but very average hotel al in all. Most importantly, over priced versus expectations. I would have picked a cheaper hotel for a family as we didn't have any extra specific confort.

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