Customer review rating (ALL Rating) 4.5/5 2,140 reviews
You can expect a delightful stay whatever your budget! Choose from our 80 Standard or Privilege Rooms. Choose Privilege for even more comfort and additional services.
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Mercure Carcassonne La Cité hotel
18 rue Camille Saint-Saens
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Access: 200 m / 0.13 mi
Access: 300 m / 0.19 mi
Access: 2.2 km / 1.38 mi
Access: 5.7 km / 3.56 mi
Access: 6 km / 3.75 mi
Access: 6 km / 3.75 mi
Check-in from - Check out up to
A table steeped in terroir. Our restaurant is a special place to sample regional specialties. Catering via room service only in the evenings on the basis of the "Market Menu" of the day. Closed for lunch.
Our guest reviews
100% genuine reviews from our guestsFind out more
Just a stone's throw to the walled city
TripAdvisor rating 5.0/5
LennyOC TripAdvisor review
The hotel was ideally located close to the walled city, about a 10-min walk. They served a tasty continental breakfast buffet with various breads, scrambled eggs and bacon/sausages. The room seemed refreshed compared the images that I saw on Tripadvisor. The pool looked inviting, but unfortunately it was not open since it opens on June and I was there May. I couldn't figure out the AC but I just chucked it up to the fact that it's not "summer" yet. Anyways, opening the window did the trick. The only issue that I had is the "half-shower" door. I feel that it never really helped and my bathroom floor was very wet after taking a shower.
Customer review rating 4.0/5
Anonymous Couples - Confirmed reviews ALL
Very pleased with location and hotel facilities . The only issue we had was operating the central heating system which kept room on warm side.
Customer review rating 5.0/5
Elena Couples - Confirmed reviews ALL
We enjoyed our stay very much. The room was spacious, clean and quiet. The staff were very friendly, ready to help you any time. The breakfast was very good, however there could be some vegetables included. Parking space was very convenient and safe.
Customer review rating 4.5/5
Eric Families - Confirmed reviews ALL
Excellent personnel, hotel tres confortable ,service impecable
Disappointing stay. Was it a one off?
TripAdvisor rating 3.0/5
lordm_12 Couples - TripAdvisor review
We pitched up late afternoon and found ourselves in a small queue to check in. There were two people on reception but one had her head down typing away looking very busy. The other person was checking people in. Slowly. Couldn’t the ‘very busy person’ have helped? We were shown to our room which was dark and small. Very disappointing. After 30 minutes we decided to complain. To be fair to reception they moved us to a much nicer room. With a very nice bathroom. We didn’t eat in. Not even breakfast. The facilities didn’t look great. The good news was there were loads of restaurants within 10 or so minutes. And they were good too. Almost forgot to say……check out was worse than the check in. Again there were staff available but they were too busy to help out.
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Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website https://all.accor.com/ today, for a one-night stay within the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price