Mercure Carcassonne La Cité hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 1,922 reviews

Mercure Carcassonne La Cité hotel - Image 1
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Description

Hotel extras

  • Completely renovated in 2023

  • A 5-minute walk from the Medieval City of Carcassonne

  • Two secure and free car parks on site

  • Restaurant with beautiful terrace offering homemade products

  • Outdoor swimming pool open May to September

Our accommodation(s)

Hotel location

Mercure Carcassonne La Cité hotel

18 rue Camille Saint-Saens
11000 CARCASSONNE
France

GPS:43.207243, 2.369605

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA TABLE DE L OLIVIER

A table steeped in terroir. Our restaurant is a special place to sample regional specialties. Catering via room service only in the evenings on the basis of the Market Menu of the day. Closed for lunch.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,922 reviews

Customer review rating 5.0/5

Nancy F. Couples - Confirmed reviews ALL

The hotel has a perfect location a short walk from the main gate for the Carcassonne fortress. The staff are very friendly and multilingual. The rooms are large with comfortable beds. Perfect for us.

Bonjour, We very much appreciate your comments regarding your stay at the Hôtel Mercure Carcassonne la Cite. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, l'équipe de L'hotel Mercure Carcassonne

Customer review rating 4.5/5

Pierre H. D. Friends - Confirmed reviews ALL

The hotel couldn't be better located, just a stone's throw to Carcassonne castle, and yet very quiet. The staff was extremely friendly and the rooms very spacious. All in all, very good value for money

Customer review rating 3.5/5

Tim B. Couples - Confirmed reviews ALL

Great location, superb staff on reception and in the restaurant . Unfortunately the room was very stuffy and the twin beds small.

Dear Tim B., Thank you for taking the time to share your feedback afer staying with us. I am glad that you appreciated our location near by the mid old town. Morever, I am happy that you highlighted the kindness and quality of service of my teams. I am sorry that you felt in room. For ecological reasons as our government recommended, and as franchised Accor hotel ; we do follow Accor recommandations for save energy using the air con with moderation in summer and maintaining a temperature at19-20°C in winter. We'll turn on the aircon when it wil be around 25°C outside. Thank you for your understanding. We hope to welcome you back to our hotel very soon! Warm regards, Jéssica A Hotel general manager

Customer review rating 5.0/5

Trudie K. Couples - Confirmed reviews ALL

Great location with parking. Staff friendly and helpful.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marie-Pierre Front desk

Customer review rating 5.0/5

Nadezhda K. Families - Confirmed reviews ALL

Everything was great. Excellent parking, delicious breakfast. Very welcoming reception!!! Thank you very much!!

Other web-users rate our hotel

  • 1,077 reviews 9.6/10 Location
  • 1,113 reviews 7.6/10 Room
  • 1,370 reviews 9.3/10 Service
  • 9 reviews 6.8/10 WiFi
  • 560 reviews 8/10 Breakfast
  • 311 reviews 7.8/10 Cleanliness
  • 234 reviews 7.9/10 Value

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