Mercure Carcassonne La Cité hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 1,874 reviews

Mercure Carcassonne La Cité hotel - Image 1
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Description

Hotel extras

  • Completely renovated in 2023

  • A 5-minute walk from the Medieval City of Carcassonne

  • Two secure and free car parks on site

  • Restaurant with beautiful terrace offering homemade products

  • Outdoor swimming pool open May to September

Our accommodation(s)

Hotel location

Mercure Carcassonne La Cité hotel

18 rue Camille Saint-Saens
11000 CARCASSONNE
France

GPS:43.207243, 2.369605

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA TABLE DE L OLIVIER

A table steeped in terroir. Our restaurant is a special place to sample regional specialties. Catering via room service only in the evenings on the basis of the Market Menu of the day. Closed for lunch.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,874 reviews

Customer review rating 4.0/5

Witton D. Couples - Confirmed reviews ALL

Very comfortable and secure car park for our vintage car was most welcome.

Hello, Thank you for your kind words and for your continued trust. Please be assured that satisfying our guests remains our top priority. We are delighted that your experience met your expectations, and we hope to welcome you back for many years to come. See you soon, Sincerely, The Mercure Carcassonne Hotel Team

Customer review rating 5.0/5

Veronica G. Couples - Confirmed reviews ALL

Perfect Location to visit the old city and secure parking

Hello, We are delighted that you enjoyed your stay with us. It was a pleasure to have you. See you soon. Sincerely, The Mercure Carcassonne Hotel Team

Customer review rating 4.5/5

Roger A. Couples - Confirmed reviews ALL

The hotel which is closely located to the Narbonne Gate of La Cite, is modern, light and airy with good size bedroom and bathroom which were very well equipped and comfortable. Our only negative was the price of the breakfast per person.... We didn't eat dinner at the hotel.

Hello, Thank you for sharing your feedback. We are delighted to know that you enjoyed your stay and we hope you will not hesitate to come back and see us again! See you soon. Sincerely, The Mercure Carcassonne Hotel Team

Customer review rating 3.5/5

Chris B. Couples - Confirmed reviews ALL

Only 5 minutes walk to the old city. Hotel was clean and staff friendly and helpful. Room was rather hot as air con was not effective. Breakfast was good quality with plenty of choice. Cleaning staff did not always follow the environmental policy and changed towels unnecessarily. Good supply of water.

Bonjour, We are sorry that your experience at our hotel was not more positive. Your feedback is valuable to our improvement process and will be taken into account. We hope to have the opportunity to provide you with complete satisfaction next time. Sincerely L equipe de l'hotel Mercure Carcassonne

Customer review rating 5.0/5

Debbie W. Families - Confirmed reviews ALL

We stayed in Carcassone on a 2 week road trip with our dog. Many hotels claim to be pet friendly, but aren't very welcoming or don't allow dogs in many areas in the hotel. But at the Mercure, our dog was welcomed warmly - and she could be with us pretty much wherever we were. Staff were amazing with her, and we all had a wonderful stay. We would definitely stay here again if we're ever back in the region!

Hello, Thank you so much for your review! We are delighted that you were fully satisfied with our hospitality and the interaction we maintain with our guests and our four-legged friends. We remain at your complete disposal and wish you a wonderful day. See you soon, Sincerely, The Mercure Carcassonne Hotel Team

Other web-users rate our hotel

  • 1,068 reviews 9.6/10 Location
  • 1,105 reviews 7.5/10 Room
  • 1,344 reviews 9.4/10 Service
  • 9 reviews 6.8/10 WiFi
  • 562 reviews 7.8/10 Breakfast
  • 314 reviews 8/10 Cleanliness
  • 235 reviews 7.7/10 Value

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