Mercure Carcassonne La Cité hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 2,140 reviews

Hotel extras

  • Completely renovated in 2023

  • A 5-minute walk from the Medieval City of Carcassonne

  • Free enclosed on-site parking

  • Restaurant with beautiful terrace offering homemade products

  • Outdoor swimming pool open May to September

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

You can expect a delightful stay whatever your budget! Choose from our 80 Standard or Privilege Rooms. Choose Privilege for even more comfort and additional services.

Hotel location

Mercure Carcassonne La Cité hotel

18 rue Camille Saint-Saens

GPS:43.207243, 2.369605

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


A table steeped in terroir. Our restaurant is a special place to sample regional specialties. Catering via room service only in the evenings on the basis of the "Market Menu" of the day. Closed for lunch.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,140 reviews

TripAdvisor Rating  4.0/5  2,159 reviews

Just a stone's throw to the walled city

TripAdvisor rating 5.0/5

LennyOC TripAdvisor review

The hotel was ideally located close to the walled city, about a 10-min walk. They served a tasty continental breakfast buffet with various breads, scrambled eggs and bacon/sausages. The room seemed refreshed compared the images that I saw on Tripadvisor. The pool looked inviting, but unfortunately it was not open since it opens on June and I was there May. I couldn't figure out the AC but I just chucked it up to the fact that it's not "summer" yet. Anyways, opening the window did the trick. The only issue that I had is the "half-shower" door. I feel that it never really helped and my bathroom floor was very wet after taking a shower.

Good Value

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Very pleased with location and hotel facilities . The only issue we had was operating the central heating system which kept room on warm side.

Just perfect

Customer review rating 5.0/5

Elena Couples - Confirmed reviews ALL

We enjoyed our stay very much. The room was spacious, clean and quiet. The staff were very friendly, ready to help you any time. The breakfast was very good, however there could be some vegetables included. Parking space was very convenient and safe.

Customer review rating 4.5/5

Eric Families - Confirmed reviews ALL

Excellent personnel, hotel tres confortable ,service impecable

Disappointing stay. Was it a one off?

TripAdvisor rating 3.0/5

lordm_12 Couples - TripAdvisor review

We pitched up late afternoon and found ourselves in a small queue to check in. There were two people on reception but one had her head down typing away looking very busy. The other person was checking people in. Slowly. Couldn’t the ‘very busy person’ have helped? We were shown to our room which was dark and small. Very disappointing. After 30 minutes we decided to complain. To be fair to reception they moved us to a much nicer room. With a very nice bathroom. We didn’t eat in. Not even breakfast. The facilities didn’t look great. The good news was there were loads of restaurants within 10 or so minutes. And they were good too. Almost forgot to say……check out was worse than the check in. Again there were staff available but they were too busy to help out.

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Other web-users rate our hotel

  • 981 reviews 9.5/10 Location
  • 1,078 reviews 7.2/10 Room
  • 1,259 reviews 9/10 Service
  • 10 reviews 5.8/10 WiFi
  • 533 reviews 7.7/10 Breakfast
  • 325 reviews 7.6/10 Cleanliness
  • 236 reviews 7.1/10 Value
  • 54 reviews 3.9/10 Bar

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