Avista Hideaway Patong Resort & Spa Phuket - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 1,094 reviews

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39/9 Muen Ngern Road, Tri Trang Beach, Patong District Amphur Kathu, 83150 PHUKET, Thailand

Description

Hotel extras

  • Rooftop with sunset sea views, featuring two Michelin-Guide Restaurants and a bar.

  • Indulge at Jivana Spa, with romantic couples treatments and complimentary wellness activities.

  • Memorable Moments featuring A longtail escape to Freedom Beach for sun, sea, and adventure.

  • Nearby three of world's top beaches - Freedom Beach, Paradise Beach & Patong Beach nightlife.

  • Enjoy relaxation at three themed pools, each with Chiva Swim-up Bar in a tranquil atmosphere

Our accommodation(s)

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Hotel location

Avista Hideaway Patong Resort & Spa Phuket - MGallery Collection

39/9 Muen Ngern Road, Tri Trang Beach, Patong District Amphur Kathu
83150 PHUKET
Thailand

GPS:7.881189, 98.278166

Telephone
Fax +66 76 681 682

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,094 reviews

Customer review rating 3.5/5

Christopher J. M. Friends - Confirmed reviews ALL

Breakfast was good, the rooftop bars are excellent and the pools are great. We had some trouble with slow staff as we had to call multiple times to get new towels an a few days.

Dear Mr. M., Thank you very much for taking the time to share your feedback following your recent stay at Avista Hideaway Phuket Patong – MGallery Collection. We are delighted to hear that you enjoyed our breakfast selection, rooftop bars, and swimming pools, and that you found value in your overall stay experience. It is also wonderful to know that the accommodation, cleanliness, and arrival experience met your expectations. At the same time, we sincerely apologize for the inconvenience caused by the delay in service regarding the towel requests during your stay. Please rest assured that your comments have been shared with the relevant team for review and improvement to ensure a more seamless experience for our guests moving forward. Thank you once again for your valuable feedback and support. We truly appreciate your recommendation and look forward to welcoming you back again for another enjoyable stay in Phuket. Warm regards, Avista Hideaway Phuket Patong – MGallery Collection Team

Customer review rating 4.0/5

Colin W. W. Friends - Confirmed reviews ALL

Nice hotel good staff dissatisfied with walking up mountains to get to reception be an idea to put some sort of devise to communicate with drivers of buggy’s to get drove instead of waiting and end up walking

Dear Colin, Thank you very much for taking the time to share your feedback following your recent stay at Avista Hideaway Phuket Patong – MGallery. We are pleased to hear that you enjoyed the hotel and found our team to be welcoming and helpful. We sincerely apologize for the inconvenience you experienced with transportation around the resort. Your suggestion regarding improved communication with buggy drivers is truly appreciated, and it has been shared with the relevant team for review as we continuously seek to enhance guest comfort and accessibility. Thank you once again for your valuable feedback. We look forward to welcoming you back for an even more seamless stay in the future. Warm regards, Avista Hideaway Phuket Patong – MGallery Team

Customer review rating 5.0/5

Blanca F. F. F. Solo - Confirmed reviews ALL

Amazing views in a luxury resort with the best food options!

Dear Blanca F., Thank you very much for taking the time to share your wonderful feedback following your recent stay at Avista Hideaway Phuket Patong – MGallery. We are truly delighted to hear that you enjoyed the breathtaking views and the overall luxury experience of the resort. It is especially rewarding to know that our food offerings made such a positive impression on your stay. Your positive feedback is greatly appreciated and will certainly be shared with our team, as it serves as a great motivation to continue delivering memorable experiences. We truly appreciate your support and recommendation, and we look forward to welcoming you back again for another exceptional stay. Warm regards, Avista Hideaway Phuket Patong – MGallery Team

Customer review rating 1.0/5

Sook H. Families - Confirmed reviews ALL

Although this was my first stay at an Accor property, and I had high expectations, the experience was so underwhelming that it has left me with a profound distrust of the Accor brand as a whole. 1. Poor Staff Communication and Inconsistent Information The most frustrating aspect was the conflicting information regarding the Accor Plus breakfast discount. Initial Inquiry: I was told via email that a discount was applicable. At Check-in: I was suddenly told no discount was available and was charged 500 THB per person. Follow-up: When I pointed out the discrepancy with the email, I was told the discount applied only to a menu, not the buffet. Yet, when I asked the restaurant staff, they claimed there was no a la carte option at all. Final Word: The next day, the restaurant staff kindly informed me that a discount was indeed possible. Furthermore, the "special promotion" price of 500 THB felt deceptive. What I was told from the restaurant was that the bill came to 585 THB including taxes and service charges. Since 500 THB plus the 17% surcharge equals exactly that amount, it appeared the hotel was simply framing the standard rate as a "promotion." Beyond the price difference, the sheer lack of consistency was exhausting. More importantly, I never received a proper apology from the front desk for the confusion caused by their misinformation. 2. Room Condition and Maintenance While I understand that facilities can age, the soundproofing was unacceptable. The noise from the neighboring room was as clear as if I were in a cheap, paper-walled cubicle (Gosiwon). I could hear entire conversations. What made this even more distressing was the reciprocal nature of the noise. Not only was I disturbed by others, but I also had to constantly worry if the sounds of my children were bothering the guests next door. It is fundamentally difficult to accept that I had to be more vigilant and stressed about noise management at a hotel than I am in my own home. A hotel should provide a sanctuary of relaxation, not a source of social anxiety regarding one's neighbors. On my final day, the water supply was cut off without any prior notice. We had to inquire first before any action was taken. While I appreciate being directed to another room to shower, the lack of proactive communication was disappointing. It felt as though the hotel was taking a "reactive" approach, hoping guests might just check out without noticing. Conclusion There were highlights, such as the positive experience at the Kids Club and the genuinely kind staff. I also wish to acknowledge and thank the hotel for the flexibility and good service provided when we had an additional guest join our stay. However, I must be clear: hospitality in one area does not offset fundamental failures in another. Providing a functional room with proper soundproofing and consistent utilities is a basic contractual obligation of a premium hotel. The chaotic misinformation regarding Accor Plus benefits and the reactive handling of the water outage are systemic issues that no amount of individual kindness can mask. As a loyal guest who wishes to remain within the Accor ecosystem, I am left with a serious question: How does the management intend to rectify these service failures and restore the value of the stay that was compromised? I look forward to a professional response that addresses both the communication breakdown and the physical discomfort we endured, along with a reasonable proposal for compensation for these lapses in service.

Dear Sook H., Thank you very much for taking the time to share such a detailed and candid review following your recent stay at Avista Hideaway Phuket Patong – MGallery. We sincerely apologize that your experience did not meet expectations, particularly regarding the inconsistent communication around breakfast benefits, the lack of clear and proactive service, and the condition of the room. We fully understand how frustrating and disappointing this must have been, and we regret the inconvenience and discomfort caused. Please be assured that your feedback has been taken very seriously and shared with the relevant department leaders. The inconsistencies you described are not reflective of our standards, and immediate actions are being taken to reinforce clearer communication, improve team alignment, and enhance the overall guest experience. Your comments regarding soundproofing and the unexpected water interruption have also been escalated for thorough review and corrective measures. We do appreciate your kind recognition of our Kids Club and the support provided by some of our team members, and we are grateful you highlighted these positives. We would truly value the opportunity to reconnect with you directly to address your concerns more personally. Please feel free to contact us at your convenience so we may follow up and work toward restoring your confidence. Thank you again for your feedback. We hope to have the chance to welcome you back in the future for a more seamless and reassuring experience. Warm regards, Avista Hideaway Phuket Patong – MGallery Team

Customer review rating 4.5/5

Julia L. S. Solo - Confirmed reviews ALL

Very relaxing stay, all staff very helpful, courteous and the resort stay was very comfortable. Lovely pools and grounds and great dining.

Dear Julia, Thank you very much for taking the time to share your kind feedback following your recent stay at Avista Hideaway Phuket Patong – MGallery. We are delighted to hear that you had a relaxing and comfortable stay, and that you enjoyed our pools, beautiful surroundings, and dining experiences. It is a pleasure to know that our team’s helpful, courteous, and attentive service contributed positively to your overall experience. Your thoughtful comments are truly appreciated and will certainly be shared with the team, as it is always rewarding to know their efforts have made a difference. We sincerely appreciate your support and look forward to welcoming you back again for another enjoyable and relaxing stay. Warm regards, Avista Hideaway Phuket Patong – MGallery Team

Other web-users rate our hotel

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