Dear Valued Guest, Thank you for taking the time to complete our survey and share your wonderful feedback. We are delighted that you enjoyed our beautiful surroundings, swimming pools and welcoming atmosphere. Your kind recognition of our team's thoughtful hospitality means a great deal to us. We truly appreciate your recommendation and look forward to welcoming you back to Avista Hideaway for another enjoyable and memorable stay. Warm regards, Avista Hideaway Phuket Patong MGallery Collection - Team

Dear Valued Guest, Thank you for sharing your feedback. We are pleased that you enjoyed our hotel, views, restaurants and spa, but we are sorry to learn that the laundry service did not work as expected. Please accept our sincere apologies for the inconvenience. Your comments are valuable to us, and we appreciate you bringing this to our attention. We hope to welcome you back to Avista Hideaway for a more seamless and enjoyable stay. Warm regards, Avista Hideaway Phuket Patong MGallery Collection - Team

Dear Valued Guest, Thank you for taking the time to complete our survey and share your lovely feedback. We are delighted that you enjoyed your room and our food. Your kind words mean a great deal to us. We look forward to welcoming you back to Avista Hideaway for another enjoyable and memorable stay. Warm regards, Avista Hideaway Phuket Patong MGallery Collection - Team

Dear Valued Guest, Thank you for taking the time to complete our survey and share your wonderful feedback. We are delighted that you enjoyed our beautiful property, peaceful surroundings and the warm hospitality throughout your stay. Your kind appreciation of our team's helpful and attentive service means a great deal to us. We truly appreciate your recommendation and look forward to welcoming you back to Avista Hideaway for another exceptional and memorable stay. Warm regards, Avista Hideaway Phuket Patong MGallery Collection - Team

Dear Valued Guest, Thank you for sharing your valuable feedback. We are delighted to know that you appreciated the warm and friendly service from our team throughout your stay. We also understand your concerns regarding the distance from the city centre and the frequency of our shuttle service. Your suggestion for additional shuttle timings is greatly appreciated and will be shared with the relevant team for further review. Thank you once again for your kind words and constructive feedback. We look forward to welcoming you back to Avista Hideaway for a more convenient and enjoyable stay. Warm regards, Avista Hideaway Phuket Patong MGallery Collection - Team

Dear Valued Guest, Thank you for sharing your thoughtful and detailed feedback. We are delighted to know that you enjoyed the unique boutique-style character of our resort, peaceful hillside setting, and beautiful views over the Andaman Sea. It is especially wonderful to hear that our breakfast buffet made a strong impression, particularly the variety, quality, and attention to detail. We are also pleased that our complimentary shuttle service to Jungceylon added convenience during your stay. We truly appreciate you taking the time to share your additional feedback with our Front Office team, as it helps us continuously improve. We hope to have the pleasure of welcoming you back to Avista Hideaway for another peaceful and memorable escape. Warm regards, Avista Hideaway Phuket Patong MGallery Collection - Team

Dear Valued Guest, Thank you so much for taking the time to complete our survey and for sharing such a wonderful review of your stay with friends. We are delighted that everything was top notch from start to finish, from the fantastic room and amazing location to the beautiful resort and excellent amenities. It means a great deal that you found our staff brilliant, genuinely welcoming, and particularly exceptional, and we will be sure to pass along your kind words to the whole team. We truly appreciate your perfect scores across every area, including dinner, in-room dining, the gym, the pool, and your treatment experience, as well as your perfect recommendation scores for both the hotel and the ALL loyalty programme. As a Classic ALL member, we're also glad you felt so well recognized during your stay. We look forward to welcoming you and your friends back to Avista Hideaway Phuket Patong soon! Warm regards, Avista Hideaway Phuket Patong MGallery Collection - Team

Dear Valued Guest, Thank you so much for taking the time to complete our survey and for sharing such a warm review of your stay as a couple. We are delighted that our hidden-away setting, so close to the city, made for an amazing getaway, and that you found the resort beautifully built. We're also glad you enjoyed our festival, and that our team made you feel welcomed and well attended to. Thank you for the shoutout to the team member who looked after you in the lobby that evening and to our evening buggy team. We will be sure to pass along your appreciation to them. We truly appreciate your perfect scores across arrival, accommodation, cleanliness, our team, check-out, WiFi, and value for money, as well as your perfect recommendation score. We look forward to welcoming you back to Avista Hideaway Phuket Patong soon! Warm regards, Avista Hideaway Phuket Patong MGallery Collection - Team

Dear Valued Guest, Thank you so much for this wonderful review and for sharing such detailed feedback about your stay. We are delighted that everything felt perfect from the start, from being met at your car and taken to reception, to the smooth check-in, the unique welcome drink, and the early check-in we were glad to arrange. We are also happy that you found your room beautiful. A special thank you for mentioning Pao and Fern from our housekeeping team. We will be sure to pass along your appreciation to them. We are so glad you were with us on Heritage Day and enjoyed writing your names in Thai and handcrafting bracelets, and that breakfast ranked among the best you have had in Thailand. It was also a pleasure for Philipp to meet you. We hope to welcome you for dinner and a spa treatment on your next visit. As a Diamond ALL member, your loyalty means a great deal to us, and we are thrilled by your perfect recommendation scores for both the hotel and the ALL loyalty programme. We look forward to welcoming you back to Avista Hideaway Phuket Patong soon! Warm regards, Avista Hideaway Phuket Patong MGallery Collection - Team

Dear Valued Guest, Thank you so much for taking the time to complete our survey and for sharing such a heartfelt review. It means a great deal that, having travelled all over, you found your holiday with us the most relaxing, rejuvenating, and romantic, and we are delighted that you found the stay perfect, quiet, comfortable, and classy. We are also glad our location gave you easy access to so many scenic places. We truly appreciate your perfect scores across arrival, accommodation, cleanliness, breakfast, our team, check-out, WiFi, value for money, and sustainability, as well as your perfect recommendation score. We look forward to welcoming you and your partner back to Avista Hideaway Phuket Patong soon! Warm regards, Avista Hideaway Phuket Patong MGallery Collection - Team

Dear Valued Guest, Thank you so much for this wonderful review and for taking the time to share such detailed, glowing feedback about your family stay. We are thrilled to hear that the beautiful atmosphere with local Thai touches, impeccable service, and peaceful yet well-located setting all came together for a truly memorable experience. We're especially delighted that our F&B offerings stood out, from one of the best sundowner cocktails at Sizzle Bar to the lip-smacking food at Tambu and the great breakfast choices at Vista. It's also wonderful to see your perfect scores across dining, the bar, in-room dining, the gym, the pool, and your treatment experience. We truly appreciate your loyalty as a Classic ALL member and are delighted you felt well recognized throughout your stay. Thank you for your perfect recommendation scores for both the hotel and the ALL loyalty programme. We look forward to welcoming you and your family back to Avista Hideaway Phuket Patong soon! Warm regards, Avista Hideaway Phuket Patong MGallery Collection - Team

Dear Valued Guest, Thank you so much for this wonderful review and for taking the time to share such positive feedback about your family stay. We are thrilled to hear that your stay was truly amazing, with all three of our beautiful pools, your perfect pool access room, and the delicious buffet breakfast all standing out. It's also great to know the welcome drink added a nice touch to your arrival. We're delighted that our entire team contributed to your satisfaction, and we truly appreciate your perfect recommendation score. We look forward to welcoming you and your family back to Avista Hideaway Phuket Patong soon! Warm regards, Avista Hideaway Phuket Patong MGallery Collection - Team

Dear Valued Guest, Thank you so much for taking the time to complete our survey and for sharing such detailed feedback about your family stay with us. We are glad to hear that your arrival and check-in, our team, and check-out all reflected a strong standard, and we appreciate your feedback on our sustainability efforts. We would like to sincerely apologize for the noise disturbances you experienced, including the sound carrying from neighboring rooms and the late-night music and hallway conversations that continued past 1am. We're glad our front desk was able to address the music issue when you reached out, but we recognize that the broader noise insulation and late-night disturbance should not have affected your stay to this extent. We will be sharing this feedback with our engineering and front office teams for review. We also noted your comments regarding the welcome drink and amenity, as well as the breakfast selection, the gym, and the level of recognition received as a Platinum ALL member — none of which met the standard you rightfully expect from us, and we take this seriously given your loyalty status. We would very much appreciate the opportunity to speak with you directly to learn more and ensure your next stay better reflects the experience you deserve as a valued Platinum member. Please feel free to reach out to us so we can follow up personally. We hope to have the chance to welcome you and your family back to Avista Hideaway Phuket Patong for a much more restful stay. Warm regards, Avista Hideaway Phuket Patong MGallery Collection - Team

Dear Valued Guest, Thank you so much for this wonderful review and for naming us your favorite spot in Phuket! We are delighted to hear that our peaceful location away from the Bangla surroundings, combined with a property that always feels well-maintained and new, continues to make such a strong impression on your family stays. A special thank you for mentioning DA at the restaurant and Kiran at the pool — we're so glad their attentiveness contributed so much to your satisfaction, and we will be sure to pass along your appreciation to both of them. It's also great to see such strong scores across lunch at Avista, dinner at Vista, and the pool bar. We truly appreciate your loyalty as a Classic ALL member and your perfect recommendation score, and we've noted your feedback on the breakfast selection and ALL member recognition as areas to keep improving. We look forward to welcoming you and your family back to Avista Hideaway Phuket Patong soon! Warm regards, Avista Hideaway Phuket Patong MGallery Collection - Team

Dear Valued Guest, Thank you so much for this wonderful review and for taking the time to share such positive feedback about your family stay. We are delighted to hear that our amazing breakfast buffet choices and the over-the-top, friendly service from our team made such a strong impression, and that our shuttle service worked out well for reaching the beach. We truly appreciate your perfect recommendation score, and we're thrilled that so many aspects of your stay, from cleanliness to value for money, reflected the excellent standard we strive for. We look forward to welcoming you and your family back to Avista Hideaway Phuket Patong soon! Warm regards, Avista Hideaway Phuket Patong MGallery Collection - Team

Dear Valued Guest, Thank you so much for this wonderful review and for choosing to spend 10 nights with us for your trip with friends. We are absolutely thrilled to hear that this was honestly one of the best hotels you've stayed at, with our polite staff, consistently clean facilities, and lovely breakfast all standing out throughout such a long stay. We truly appreciate your loyalty as a Classic ALL member and your perfect recommendation score, and we're so glad you'll definitely be back! We look forward to welcoming you and your friends back to Avista Hideaway Phuket Patong soon! Warm regards, Avista Hideaway Phuket Patong MGallery Collection - Team

Dear Valued Guest, Thank you so much for this wonderful review and for taking the time to share such detailed, glowing feedback about your stay as a couple. We are thrilled to hear that this was the best stay you've had in Thailand, and that our Thai Evening event, with its creative approach to introducing foreign guests to Thai cuisine and Loy Krathong traditions, made such a memorable impression. A special thank you for mentioning P Mhoo at reception — we're so glad her warm welcome, along with the warmth you experienced from staff across the hotel, left such a strong impression. We're equally delighted that our housekeeping team's excellent work kept your room consistently spotless, and we will be sure to pass along your appreciation to them and to P Mhoo. We truly appreciate your loyalty as a Gold ALL member, and we're delighted that your welcome drink, amenity, and room upgrade all exceeded your expectations, along with the level of recognition you received throughout your stay. We look forward to welcoming you both back to Avista Hideaway Phuket Patong soon! Warm regards, Avista Hideaway Phuket Patong MGallery Collection - Team

Dear Valued Guest, Thank you for sharing your wonderful feedback and for choosing to stay with us again. We are pleased to know that your second visit was such an enjoyable one and that you decided to extend the experience by having your family join you. Your continued trust and support mean a great deal to our team. We are very happy to hear that you had an amazing stay and look forward to welcoming you back for your third visit very soon! Warm regards, Avista Hideaway Phuket Patong MGallery Collection - Team

Dear Valued Guest, Thank you for your wonderful feedback. We are pleased to know that you loved your experience with us from start to finish and enjoyed our food, warm service, and overall atmosphere. Your kind words mean a great deal to our team, and we look forward to welcoming you back for another memorable stay. Warm regards, Avista Hideaway Phuket Patong MGallery Collection - Team