Novotel Münster City 4 stars

Customer review rating (ALL Rating) 4.6/5 1,245 reviews

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Description

Hotel extras

  • 4-star hotel in Münster near the train station and city center

  • 117 comfortable and stylish rooms ideal for working and relaxing

  • Sauna and fitness area on the 6th floor with city view

  • Elegant restaurant serving creative California cuisine

  • 6 state-of-the-art configurable meeting facilities with natural light

Our accommodation(s)

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Hotel location

Novotel Münster City

VON STEUBEN STR. 4 TO 6
48143 MUENSTER
Germany

GPS:51.954876, 7.632117

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GOLD AND BROWN

Experience creative, colorful California cuisine made with seasonal regional ingredients at our modern Gold and Brown restaurant, perfect for business meals or relaxed dinners with friends.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,245 reviews

Customer review rating 3.5/5

Linda S. Couples - Confirmed reviews ALL

Disappointed at the check-in…no acknowledgement of loyal Accor member. And disappointed in the condition of the room. Online summary had me believe it would be your best room. And no slippers!!

Sehr geehrter Gast, vielen Dank für Ihr Feedback. Es tut mir leid zu hören, dass Ihr Check-in nicht Ihren Erwartungen entsprach und das Zimmer nicht in dem Zustand war, den Sie erwartet hatten. Nicht jede Zimmerkategorie beinhaltet Slippers im Zimmer. Allerdings erhalten Sie 24 Stunden auf Anfrage an der Rezeption alles was sie benötigen. Mit freundlichen Grüßen, Marco Molter Deputy General Manager

Customer review rating 4.5/5

Heribert K. Business - Confirmed reviews ALL

nothing special; it was convenient and comfortable for a one-night business trip.

Sehr geehrter Gast, vielen Dank für Ihre positive Rückmeldung zu Ihrem Aufenthalt. Es freut uns, dass Sie Ihren Aufenthalt als bequem und praktisch empfunden haben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Marco Molter Deputy General Manager

Customer review rating 3.5/5

Laura C. Business - Confirmed reviews ALL

The room was clean and cosy but for me would be important to have a suitable table for working. At present there is only a small round table which is not convenient at all. During my stay I found my room left completely open by the room service which I felt not appropriate. I was luky since I had no issues and nothing was stolen from the room but I presented a formal compliant at the reception for that. Single use amenities not provided every day However I am not sure if I should formally ask for that service.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. I am pleased to hear that you found your room to be clean and cosy. However, I regret that the workspace did not meet your expectations. We appreciate your input, as it helps us understand our guests' needs better. I want to sincerely apologize for the oversight regarding your room being left open by our housekeeping staff. Your safety and security are of utmost importance, and I appreciate you bringing this to our attention. Additionally, regarding the single-use amenities, our policy does typically involve providing these items daily. Should you require extra amenities, I encourage guests to feel free to request them at any time during their stay. Thank you once again for your valuable feedback. Marco Molter Deputy General Manager

Customer review rating 4.5/5

Maarten C. Families - Confirmed reviews ALL

It was the second time we stayed here and we actually had a better experience than last time (which was definitely not a bad experience). Our room was just a little bit more comfortable with one of the best showers I have ever had. Breakfast was great.

Dear Maarten C., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed the comfort of your room and appreciated the quality of our showers. It is also wonderful to know that our breakfast met your expectations. We look forward to welcoming you again for your third visit. Best regards Marco Molter Deputy General Manager

Customer review rating 2.0/5

Patrick G. Business - Confirmed reviews ALL

I come to the hotel quite frequently on business trips. This time was the first time I was really disappointed. The Bathroom was quite dirty, the shower was clogged I almost flooded the shower by accident and had to pull out a giant ball of hair. This has not been done in quite some time. On the bed as well were hairs and dirt.. I dont complain much and I dont have very high standards, I can usually work with small inconveniences and just move on but this amount of issues in the washroom was too much. I will continue to come but I would appreciate it if you could take this into consideration and make sure the washrooms are being cleaned properly.

Dear Patrick G., Thank you for sharing your experience with us. I sincerely apologize for the cleanliness issues you encountered during your recent stay. It is concerning to learn that the bathroom did not meet the high standards we aim to uphold. We take cleanliness very seriously, and I appreciate your feedback regarding the shower and the condition of the bed linens. Your observations are invaluable, and I will ensure that this information is communicated to our housekeeping team for further review. It is our priority to provide a comfortable and pleasant environment for all our guests, and your insights will help us in improving our services. We value your continued patronage and hope to provide you with a better experience in the future. Best regards, Marco Molter Deputy General Manager

Other web-users rate our hotel

  • 537 reviews 9.4/10 Location
  • 753 reviews 7.7/10 Room
  • 623 reviews 8.3/10 Service
  • 9 reviews 8.5/10 WiFi
  • 510 reviews 8.7/10 Breakfast
  • 266 reviews 7.2/10 Cleanliness
  • 115 reviews 4.9/10 Value

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