ibis budget Osnabrueck City 1 star

i ask to see the room but reception told me you can not see the room before you pay .i pay with my visa debit card my reservation was £345 for 5 days but reception charge me £403 as soon as i see the room i cancel it emmideatly and asking for refound my money back to my account .reception told me our bank machine can only take money we can not refound money back with our bank machine . i call to my bank and my bank customer service hear all my conversation with reception .my bank customer services told me some thing is wrong with this hotel people she told me this is like a fraud and disput the transaction and i get receive of my money and refound back my money from reception .this hotel not even 1 star hotel manager+reception all are cheating people and they do fraud to customer .i speak with my lawyer i will charge them as a fraud people and i will going to social media and report about this hotel with all my evidence .i never ever reserve any hotel on line with all_accor live again any more .this is second time all a_accor live pot me done .i am platinum customer to all accor company you should not do this to me .better you call them and asking to refound my money back soon to my bank account before they going to have a massive problem with justise.

The room is clean and the bed is comfortable, but the room is small, you can hardly leave your things. Glass shower cabin and sink right next to the bed. Breakfast was ok. There is no parking.

Excellent accommodation and very helpful staff

The reception was very friendly and even called me for the door code because I would arrive late. That was the positive side of my stay. The negative was that the room was VERY cold, around 15°C. The heater, even at max temperature and ventilation setting only sent cold air my way. Unfortunately, the reception was already closed when I noticed this. So I had to keep my winter jacket on in the room, and the sweater on while in bed. I guess I'm lucky I didn't get ill because of this. Never again.

I paid for the stay when I booked online. Checked in online & e-mail confirmed nothing to pay. On departure I found out that I have been charged again. I have raised a complaint but have not received a reply nor a refund of the overcharge