Mercure Hotel Dortmund Centrum 4 stars

Customer review rating (ALL Rating) 4.2/5 436 reviews

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Olpe 2, 44135 DORTMUND, Germany

Description

Hotel extras

  • Direct proximity to the concert hall, opera house and soccer museum

  • Generously equipped Privilege rooms including free water and Nespresso machine

  • Our "Fortune" bar invites you to a wide selection of cocktails & small bites.

  • 8 air-conditioned, multi-functional meeting rooms with natural light for up to 100 people

Our accommodation(s)

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Hotel location

Mercure Hotel Dortmund Centrum

Olpe 2
44135 DORTMUND
Germany

GPS:51.512047, 7.467771

Telephone
Fax +49 231 5432443

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

BRASSERIE

You will be blown away by the refined way in which our Restaurant Brasserie has interpreted Westphalian cuisine and how delicious the international specialties are. Featuring a winter garden and sun terrace. Open from 12:00pm to 10:30pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  436 reviews

TripAdvisor Rating  3.5/5  415 reviews

Mr.

Customer review rating 4.0/5

Mr. Business - Confirmed reviews ALL

Our stay was very pleasant. The room was beautifully decorated, and although it was on the smaller side, it was very clean and well-maintained. However, there were a few small amenities that we missed, which would have made our weekend stay more comfortable. For instance, we didn’t have a minibar or basic items like a dental kit and similar small necessities. What stood out the most was the absence of glasses or water in the room. These are minimal amenities that we would expect in a hotel room. While it was possible to go downstairs to the reception to get glasses and water, we found this to be quite inconvenient. It would have been much more practical if such essentials were already provided in the room, allowing guests to enjoy a more complete stay from the moment they arrive.

Dear Mr., Thank you for sharing your feedback regarding your recent stay at the Mercure Hotel Dortmund Centrum. We are pleased to hear that you found your room to be beautifully decorated and well-maintained. Your compliments about the cleanliness of our facilities are greatly appreciated. We understand that the absence of certain amenities, such as a minibar, glasses, and bottled water, may have impacted your overall experience. We strive to provide a comfortable and convenient atmosphere for our guests, and we recognize the importance of such items to enhance your stay. Your comments regarding these amenities will be taken into consideration as we continuously seek to improve our offerings. We sincerely appreciate your insights, and we hope to welcome you back for another enjoyable stay in the future. Best regards, Mercure Hotel Dortmund Centrum

Decent, centrally located

Customer review rating 3.0/5

Dolf V. D. H. Business - Confirmed reviews ALL

Nicely centrally located hotel with friendly staff and great breakfast. The room was dark and cold (it took me day to find a radiator with a thermostat that you are supposed to use) and the bathroom could do with some renovation. WiFi at the end of the corridor was poor. The room was dark and cold (it took me day to find a radiator with a thermostat that you are supposed to use) and the bathroom could do with some renovation. Room 211 has little WiFi coverage

Dear Dolf v. d. H., Thank you for your feedback. We are pleased to hear that you appreciated our central location and the friendly service, as well as our breakfast offerings. However, we regret that the room's temperature and bathroom condition did not meet your expectations. Additionally, we acknowledge your concerns regarding the WiFi connectivity and will take your comments into consideration for future improvements. Best regards, Mercure Hotel Dortmund Centrum

Great and comfortable stay

Customer review rating 5.0/5

Patricia R. B. Couples - Confirmed reviews ALL

Super location in the middle of the city center

Dear Patricia, Thank you for your kind words. We are delighted to hear that you had a great and comfortable stay with us. Your satisfaction is our priority, and we hope to welcome you back soon. Best regards, Mercure Hotel Dortmund Centrum

Customer review rating 4.0/5

Jurgen Business - Confirmed reviews ALL

Nice hotel, excellent location

Dear Jurgen, thank you for your kind words about our hotel and its excellent location. We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon. Best regards, Mercure Hotel Dortmund Centrum

Mr Moshe Ben Zaken

Customer review rating 1.0/5

Moiz Families - Confirmed reviews ALL

I make a reservation for 2 day .when I came to the hotel that day to me that they are over booking how that it’s impossible. I make my booking 2 month before the reservation so it doesn’t have. They send me an hotel in the end of the city not close to nothing else the hotel is for children or for group trip not for people who pay extra money. I think not make a mistake and not take a chance. Go to anther hotel that they’re give you your reservation. Not make a mistakes

Dear Mr Zaken, We apologize for the inconvenience you experienced. We informed you about the situation in advance and hoped for your understanding for this error.Your feedback is valuable to us, and we will address the issue of overbooking with our team to ensure it does not reoccur. We appreciate your understanding and hope you will consider giving us another chance in the future. If you have any further concerns, please do not hesitate to contact us. Warm regards, Mercure Hotel Dortmund Centrum

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Other web-users rate our hotel

  • 458 reviews 8.6/10 Location
  • 603 reviews 6.2/10 Room
  • 472 reviews 8.8/10 Service
  • 15 reviews 1.9/10 WiFi
  • 271 reviews 8.2/10 Breakfast
  • 261 reviews 5.2/10 Comfort
  • 241 reviews 5.8/10 Cleanliness
  • 144 reviews 3.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.