Mercure Hotel Dortmund Centrum

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Mercure Hotel Dortmund Centrum 4 stars

Customer review rating (ALL Rating) 4.2/5 274 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • The Mercure Hotel Dortmund is located right in the heart of Dortmund.

  • An ALLSAFE-certified hotel

  • "Fortune" bar invites you to a wide selection of cocktails & small bites.

  • 8 state-of-the art multifunctional meeting rooms with natural light

  • Cashless hotel: Pay without cash

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel Dortmund Centrum

Olpe 2
44135 DORTMUND
Germany

Telephone +49 231 543200

Fax +49 231 5432443

Contact email

  • By plane

    DORTMUND AIRPORT At 13km / 8.08 miles

  • By plane

    DORTMUND AIRPORT At 13km / 8.08 miles

  • By plane

    DUESSELDORF AIRPORT At 65km / 40.39 miles

  • By train

    STADTHAUS At 0.5km / 0.31 miles

GPS:51.512047, 7.467771

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

BRASSERIE

You will be blown away by the refined way in which our Restaurant Brasserie has interpreted Westphalian cuisine and how delicious the international specialties are. Featuring a winter garden and sun terrace. Open from 12:00pm to 10:30pm.

Our accommodation(s)

Enjoy relaxing, stress-free moments in 4-star comfort right in the heart of Dortmund: The Mercure Hotel Dortmund Centrum has 125 Standard and Privilege Rooms with individually controlled air conditioning. All rooms have a desk, free WIFI available round the clock, a high-quality flat-screen TV with a wide range of free channels and a safe. One child up to the age of 12 can stay in their parents' room free of charge. Your pet is also welcome at a charge of EUR 12/night.

Our guest reviews

Our guest reviews for
Mercure Hotel Dortmund Centrum

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  274 reviews

TripAdvisor Rating  3.5/5  403 reviews

business trip

Customer review rating 5.0/5

Jonny Business - Confirmed reviews ALL

Very professional staff, couldn't have been more helpful. Even though my German was very basic, all the staff spoke excellent English and assisted me throughout my stay. Thanks

Dear Mr E., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

well located and a comfortable bed

Customer review rating 4.0/5

Joerg S. Business - Confirmed reviews ALL

check in and check out was very good, fast, friendly personal and easy bed was comfortable also I missed a comfortable chair. Beakfast was ok, but orange juice was just coloured water ad tasted awful.

Dear Joerg S., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

long time favorite

Customer review rating 4.5/5

Robert V. W. Business - Confirmed reviews ALL

very nice

Dear Robert , We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Located in excellent position and very comfortable room

Customer review rating 5.0/5

Roger H. F. G. Friends - Confirmed reviews ALL

very short but good experience

Dear Roger , We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice hotel, bad breakfast

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Everything was of a high quality, only the breakfast was of a budget hotel quality

Dear Christopher G., Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located

Customer review rating 3.5/5

B.h. Business - Confirmed reviews ALL

Good service, good breakfast, clean room, kind staff. Poor bathroom suplies. I had to ask for soap. It was not possible tu use the Hotel PC for downloading and printing, yet I got helped out at the reception, but it was very complicated, since private email of the staff had to be used so they can help me out.

Dear Berta H., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Average

Customer review rating 2.5/5

Steve Business - Confirmed reviews ALL

Booked a queen room, I had two single beds. Room was cold. Breakfast options were really poor.

Dear Steve P., Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent location

Customer review rating 5.0/5

Bryan Friends - Confirmed reviews ALL

Pleasant and friendly staff, very clean and comfortable

Dear Bryan , We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

We attended the 2021 Christmas market. The hotel is an easy walking distance from the markets and a number of stand alone restaurants. Good parking in the public lot a few hundred meters away. Good breakfast

Dear Alan A., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

Good location, but disappointed

Customer review rating 2.0/5

Andrea Families - Confirmed reviews ALL

As you can check we stayed at Mercure Dortmund centrum from 01/10 to 3/10 and back again on the 4/10 to 6/10. In our first part we loved the hotel, the rooms was spacious and well located. Our mini bar wasn’t working and we requested to fix and they did. On the second part of the trip(on the 4/10 after the Dortmund/ajax game) they put us on the 1st floor, which was very noise, no coffee machine for tea/coffee… as we call and asked to replenish we were told that the machine was stolen and there was no other one. That in my point of view is unacceptable when its a hotel like Accor chain. Therefore I am very sad/disappointed with my stay.

Dear Andrea t., Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards

Good stay

Customer review rating 3.5/5

Pedro K. Families - Confirmed reviews ALL

This trip was a surprise trip for my son and his grandmother. I made the reservation myself by phone. During this phone call I explained the purpose of this trip to the lady on the phone and I also explained that I wanted the entire invoice on check out to be covered with my loyalty points. I asked of this was possible; so if drinks at the hotel bar, dinner at the hotel restaurant etc. could all be paid with loyalty points upon check out so my son and/or his grand mother did not have to pay anything themselves. This was no problem according to the lady on the phone. However, what the lady forgot to mention was the fact that the hotel restaurant was still closed due to COVID-19 restrictions and having dinner at the hotel restaurant was therefor not possible. The end result was that my son and grand mother had to find a restaurant in the city and pay for their own dinner which was not the intention of this surprise weekend for them. Nevertheless, the reception was friendly, the room was great and they enjoyed a nice breakfast. They had a great time in Dortmund.

Dear Mr K., we very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am very sorry that they neglected to inform you of our situation at the restaurant due to Covid when we booked. I am even more pleased that you had a nice stay Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards

Good stay

Customer review rating 4.0/5

Iryna Business - Confirmed reviews ALL

The room is very comfortable and clean. The things that were missing - small fridge, parking. And it's very hard to move around hotel and reach the room when you need to pass so many doors on the floor.

Dear Iryna K., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Really nice location

Customer review rating 4.5/5

Brian C. Families - Confirmed reviews ALL

All the of the staff that my daughter and I dealt with were super friendly and helpful. The hotel is located a short distance from the shopping area. Next time I go to Dortmund, this is the hotel I will check availability in first.

Dear Brian C., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

The only thing which was dissatisfactory was the instable Wifi coverage. Also having power plugs on both sides of the bed would be beneficial.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Willing to make your stay a good one

Customer review rating 4.0/5

Dr W. Solo - Confirmed reviews ALL

Although there was a significant amount of construction work around the hotel, the staff found me a room that was quiet, after a couple of moves!

Dear Dr Charles W., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 5.0/5

Maxime L. Business - Confirmed reviews ALL

Second stay for me at this hotel, Extremely convenient location in the center. When I go to Dortmund it is for work and be able to go by foot is priceless. Rooms where super clean and confortable. The staff is always great.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dortmund

TripAdvisor rating 4.0/5

IlyaS601 TripAdvisor review

Room were good, but bathroom need some repair/upgrade. The towels were washed well but were so old that it seems high time to change them for the new ones. Service is perfect because of the perfect staff - kind, effective and helpful

Dear Ilya, thanks for your great feedback. Best regards

Nice hotel, easy acces, friendly staff.

TripAdvisor rating 5.0/5

Peter S Business - TripAdvisor review

Hotel is easy to access though in teh centre. Very friendly staff welcome you and see to it that you have an agreable stay. Room was spacious, modern look. good wifi and very good bed and shower. Diner was fine, watching football in the bar very nice. Good place to stay.

Dear guest, Thank you for your very good review and your kind feedback. Your opinion is important to us, so that we can continue to improve our quality standards successfully. See you again soon at the Mercure Hotel Dortmund Centrum. Your Hotel Management

Central location clean and tidy

TripAdvisor rating 4.0/5

markarthurgreen TripAdvisor review

Third time I’ve stopped here, location is bang on for bars and shopping and the hotel is clean and modern. I wouldn’t hesitate to return to this hotel the next time I return to Dortmund . Bar and restaurant both excellent

Dear guest, Thank you for your great review. Your opinion is very important to us, so that we can continue to provide you with a first class standard. See you again soon at the Mercure Hotel Dortmund Centrum. With warm regards, Hotel Management

Brilliant

TripAdvisor rating 4.0/5

lavertb TripAdvisor review

Very pleasant stay in a clean central hotel. Close to transport links and places to eat. Room was spacious and immaculate. Staff were helpful and professional.Will definitely use again in the future on return to Dortmund

Dear guest, thank you for your good review and your kind feedback. We are happy to hear, that you enjoyed your stay with us. Looking forward to your next visit. FEEL WELCOME! Your Hotel Management

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