Mercure Hotel Dortmund Centrum 4 stars

TripAdvisor rating 3.5/5 378 reviews
Mercure Hotel Dortmund Centrum
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Hotel extras

  • The Mercure Hotel Dortmund is located right at the heart of Dortmund.

  • Perfectly round off your stay with a visit to the hotel's own "Brasserie" restaurant

  • The "Fortune" bar offers a wide selection of cocktails and little treats

  • 10 multi-functional meeting rooms with natural light and the latest conference technology

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Sauna
Business services
  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Dortmund Centrum

Olpe 2
44135
dortmund
germany

Tel: +49231543200

Fax: (+49)231/5432443

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    DORTMUND AIRPORT At 13km / 8.08 miles

  • By plane

    DORTMUND AIRPORT At 13km / 8.08 miles

  • By plane

    DUESSELDORF AIRPORT At 65km / 40.39 miles

  • By train

    STADTHAUS At 0.5km / 0.31 miles

GPS :51.512047, 7.467771

Our accommodations

Enjoy relaxing, stress-free moments in 4-star comfort right in the heart of Dortmund: The Mercure Hotel Dortmund Centrum has 125 Standard and Privilege Rooms with individually controlled air conditioning. All rooms have a desk, free WIFI available round the clock, a high-quality flat-screen TV with a wide range of free channels and a safe. One child up to the age of 12 can stay in their parents' room free of charge. Your pet is also welcome at a charge of EUR 12/night.

Standard Room with single bed

  • Max. number of persons: 1
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Multimedia hub

Standard Room with queen-size bed

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Multimedia hub

Standard Room with king-size bed or twin beds

  • Max. number of persons: 2
  • Area: From 20
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Multimedia hub

Privilege Room with king-size bed

  • Max. number of persons: 4
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Multimedia hub

Our restaurants and bars

BRASSERIE

Type of cuisine: International

You will be blown away by the refined way in which our Restaurant Brasserie has interpreted Westphalian cuisine and how delicious the international specialties are. Featuring a winter garden and sun terrace. Open from 12:00pm to 10:30pm.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FORTUNE

Photo non contractuelle / Strictly non binding

Real Dortmund beer tastes good at any time of the day ? try it for yourself and see: The Fortune Bar is open daily from 5:00pm to 1:00am. Our team also serves refreshing cold drinks, hot beverages and delicious snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 190

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Mercure Hotel Dortmund Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

188 reviews

tripadvisor

TripAdvisor Rating 3.5/5

378 reviews

Excellent service

TripAdvisor rating 3.5/5

Tim W Business - 02/10/2019 TripAdvisor review

The level of standards you expect from a Mercure or really any Accor group hotel. The service though was particularly outstanding despite the hotel being extremely busy. Catalina Ciesielski stood out among an outstanding group on reception going above and beyond to deliver outstanding customer service consistently throughout my 2 night stay. A credit to her training and particularly the Mercure Dortmund. Well done and thank you.

Dear Tim, Thank you for your well selected words and the very personal, positive feedback to our team and our service. Your opinion is very important to us, so that we can continue to provide you with a first class standard. We hope to impress you again during your next stay at the Mercure Hotel Dortmund Centrum. FEEL WELCOME! Your Hotel Management

In The Heart of Dortmund Center

Customer review rating 4.1/5

Tim B. Families - 27/08/2019 Confirmed reviews ALL

My wife and I had a great stay at the Mercure Hotel Dortmund Centrum in August 2019. It is located in the heart of Dortmund Center (within "The Ring," with so many restaurants to choose from, as well as great shopping opportunities and proximity to the highway for easy travel. Our room was ready when we arrived, cleaned, stocked and the staff was very friendly throughout our stay. We would definitely stay here again or try one of their other locations.

GREAT location

TripAdvisor rating 3.5/5

BettyBoo4452 Couples - 03/08/2019 TripAdvisor review

Great hotel , in great location .All you need for a stay in Dortmund. Carpet looking a little tired but modern looking reception.Very close to shopping streets,many cafes, the shopping arcade & walking distance to train.

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund Centrum. We appreciate your personal feedback and we would be pleased if you choose to enjoy our hospitality and our friendly atmosphere during your next stay. FEEL WELCOME! Your Hotel Management

Good city centre hotel

TripAdvisor rating 3.5/5

dudleycoates Solo travel - 21/06/2019 TripAdvisor review

This is comfortable hotel in the centre of the city close to the shops and a variety of eating places. It is between two U-barn stations (Stadgarten and Reinoldkirche) and an easy walk from both. I arrived by train at the Hauptbahnhof and walked in around 15 minutes.

Dear guest, Thank you for taking the time to share your feedback. We would be pleased if you choose to enjoy our hospitality and our friendly atmosphere during your next stay. FEEL WELCOME! Your Hotel Management

The Usual High Quality

TripAdvisor rating 3.5/5

HillWW Solo travel - 13/08/2018 TripAdvisor review

A solid walk from/to the station. The usual high quality in the rooms with a fine bed, desk and wardrobe. Breakfast was wide ranging and varied, both cooked and more traditional bread/cereals. The only irritation was having to go to YouTube to find out how the Tassimo Coffee Maker worked (the video said the printed instructions supplied were useless (!) They certainly could be clarified better. Also, once I'd worked this out, there were not enough supplies

Dear guest, Thank you for your honest words and predominantly positive feedback regarding your stay in our hotel. Your opinion is important to us, so that we can continue to improve our quality standards successfully. You are welcome to notify our colleagues at the reception of your wishes at any time. This way we can guarantee to immediately make your stay more pleasant. We would be pleased if you choose to enjoy our hospitality and our friendly atmosphere during your next stay. Your hotel management
Customer review rating 4.1/5

Angela H. Couples - 07/07/2018 Confirmed reviews ALL

Very enjoyable, large room, carpets in need of a good clean, and also I can not use feathered pillows or duvets, so had a bad night sleep breakfast ok but could do with English breakfast tea, especially when I don't drink coffee, very central which was great for all the shops and restaurants, the staff were all very nice.

Dear Angela Hellaway, Thank you for taking the time to share your feedback. Our aim is to constantly develop existing services and different areas of the hotel in quality and modernity. We hope to welcome you back to our hotel very soon! Sincerely, Your Mercure Hotel Dortmund Centrum

Mr

Customer review rating 4.1/5

Michael G. Friends - 05/07/2018 Confirmed reviews ALL

The room was bigger than we expected & very clean. A great bed & very comfortable. All the staff were extremely helpful. Nice decor Great location & for the price, cannot complain.

Dear Mr. G.,, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nadine Schmidt

Feeling like home

Customer review rating 4.1/5

Gurinder A. Business - 16/05/2018 Confirmed reviews ALL

Overall perfect stay! From breakfast in the morning till arriving back in the evening, I always feel warm welcomed!

Dear Gurinder Singh A., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely your hotel management

Nice hotel, great location

TripAdvisor rating 3.5/5

Petrusya Family - 04/04/2018 TripAdvisor review

It was our first visit to Dorthmund. I traveled with my two children.Our room was big enough for three people, comfortable,clean and had nice view. Location is great. We needed about 5 minutes to get most significant attractions and about 15 minutes to get railway Station.our room was cleaned each day. We'd like to stay there next time

Dear Petrusya, thanks for your great comment. Kind regards your hotel management

As Good As Possible

TripAdvisor rating 3.5/5

Husnu C Friends getaway - 09/02/2017 TripAdvisor review

It was good to stay in Mercure Hotel Dortmund Centrum. It's very closed to central station. You can walk to central station 5-10 minutes. Rooms are good enough. Receptionists are excellent. Thaks for all.

Dear guest, thank you for your great Review. Your Feedback is very important to us. We hope to impress you again during your next stay in your Mercure Hotel Dortmund Centrum.
Customer review rating 4.1/5

Anonymous Families - 20/12/2016 Confirmed reviews ALL

It's nice. Room was clean and comfortable. We didn't have a parking space and had to drive around for and hour looking for one which was very disappointing.

Customer review rating 4.1/5

Anonymous Couples - 23/11/2016 Confirmed reviews ALL

Room a real let down after the communal areas. Very dated. Dominated by a useless large piece of furniture which just housed a TV. No mirror in bedroom, no plug near enough bathroom to be able to use mirror in there. You provided water - good - but no fridge in room to keep it cool. Shower cubicle needs shelf for personal toiletries. Towels threadbare and rough on first day of stay.. Room was next to some sort of cleaners storeroom which they started banging around in before 7am - the purpose of our break was leisure so we were not looking to be awake this early.

Dortmund center

TripAdvisor rating 3.5/5

Radomir S Business - 11/11/2016 TripAdvisor review

The hotel is in the very center of Dortmund, near the mayor house, and at the walking distance from the central train station in Dortmund. From there there are good train and bus connections, including the bus for the Dortmund international airport. Near by is a very good pizzeria, La Osteria, with very friendly staff.

Dear guest, thank you for your review regarding your last stay. We are happy that you enjoyed your stay with us and we hope to welcome you back very soon. With warm regards, Mercure Hotel Dortmund Centrum
Customer review rating 4.1/5

Anonymous Business - 30/05/2016 Confirmed reviews ALL

I had a good time in your hotel, mini bar was not available. I needed simple water without gas. one bottle for three days was not sufficient. I could finally find it in the reception.

Comfortable and Convenient

TripAdvisor rating 3.5/5

Benjamin B Solo travel - 23/05/2016 TripAdvisor review

This was my first stay at this hotel. I found the hotel to be comfortable and convenient. It is close to the center and the concert house where I was attending a piano recital. The room was crisp and clean. The excellent ventilation made for good sleeping. Staff were friendly and efficient.

Dear guest, thank you for bringing your personal experiences in our hotel to our attention. We will share your impressions with our team. Hope to welcome you back very soon. With best regards, Mercure Hotel Dortmund Centrum.

3 night stay

TripAdvisor rating 3.5/5

Philip H Solo travel - 27/04/2016 TripAdvisor review

I stayed in the Mercure Hotel Dortmund Centrum for 3 nights, on arrival the hotel staff were very pleasant and assisted me with all my needs, the hotel is clean and modern and very close to the centre of the city. My room was clean and with everything i needed as i would expect from a Mercure, although it was at the front of the hotel which at times was a little noisey with traffic also my room was right next to the service lifts which was a bit annoying as it was in use until quite late and the early on in the day. Breakfast was lovely with a very good selection for all tastes. On the whole a very nice hotel but with a few niggles, this wouldn't stop me returning to stay again though.

Dear guest, Thank you for your honest words and predominantly positive feedback regarding your stay in our Mercure Hotel Dortmund Centrum. Your opinion is very important to us, so that we can continue to provide you with a first class standard. We hope to welcome you back very soon. Warm regards, Mercure hotel Dortmund Centrum.
Customer review rating 4.1/5

Anonymous Friends - 26/04/2016 Confirmed reviews ALL

Room was clean and comfortable. Staff were friendly.

This could have been a great review, but..

TripAdvisor rating 3.5/5

atlej189 Couples - 15/02/2016 TripAdvisor review

The review of our stay in Mercure Hotel Dortmund Centrum could have been great, because the hotel has excellent rooms, locations and meals. Unfortunately, there were some disappointing episodes. First, we booked our stay over internet to a fixed price, we thought. To our surprise, the price turned out to be almost 10 % more expensive, which was explained with “Betten Steuer”. Never heard of such extra tax, and actually we feel it was something the receptionist invented to charge us extra. A very bad policy from the hotel. Secondly, the personnel serving dinner (we dined twice in the hotel), need to be trained to put customer in focus. There were only a few tables in use, but it was almost impossible to get in contact with the personnel to get the table cleaned, to order more drinks and even to pay the bill. We had to seek up the personnel ourselves to get any attention. This is not how it should be.

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The tourism tax is based on the price of overnight stays in hotels and sourced from leisure travelers. The tax is fixed by the city of Dortmund. She is also called bed tax and is calculated in other German cities. For example, in Cologne. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Hotel Dortmund Centrum

Dissapointed by the given service

Customer review rating 4.1/5

Marieke V. L. Couples - 21/11/2015 Confirmed reviews ALL

We have stayed at this hotel once before, two years back. Overall, the hotel realy looks better than before, only the service is quite dissapointing. In the information given by the Booking.com website, it is clearly stated that the spa-faccilities are free of charge. When we went to the sauna this morning, they charged us €5 p.p. When afterwards we tried to explain to the receptionist that we didn't mind paying but that they should contact Booking, to ensure that future information given by them is correct, she constantly interrupted us by saying that we were the first that "ever" thought the sauna would be free of charge. That Mercure doesn't have anything to do with Booking.com, and the information they are giving about the hotel. Also, although I showed her the online information given by Booking.com website and app on my telephone, she kept on saying that there weren't any websites that would say that the hotels spa-facility's would be free of charge. My husband and I were very dissapointed by this reaction. We really don't care about the €5, but we would like to be treated with respect and hospitality. Although we like to travel, and visit Dortmund at least once a year, after this incident we very much doubt that we will book this hotel in the future (or any other Mercure Hotel). And that is a shame since we love the way the hotel looks now and the hospitality of Dormund-citizen in general. Kind regards, Marieke & Robin van L. Very nice decor, warm atmosphere. Good faccilities

Unprofessional

Customer review rating 4.1/5

Felicia W. L. Business - 26/10/2015 Confirmed reviews ALL

The room was good, and the hotel was beautiful. We compete a lot with our dogs and have never been treated this bad. When we arrived at the hotel we had already paid everything and told the hotel that we would bring dogs. Despite this they told us, when we arrived late in the night, that we had to pay 30 euro per dog per night - the total cost would be a lot more than the price for us humans. They where not helpfull, and by some of the staff we where treated incredible bad and unaccaptable. The trip was very much destroyed by this bad treatment , and in addition, we would get 10% of our money back if we changed hotel. The Wi-fi did cost after one day. I'm chocked over the treatment, the lack of care for customers and that they was not willing to help at all, even if we had told them in the beginning that we would bring dogs. Not trustable, changed what they said. We have a company ourselfs, and would never do this to our customers. I'm very disappointed and was very stressed about all fuss from the hotels side. The food was good. Slow, and we had to pay for it after one day. Good, but barely any parkings. Good, but could have more to choose.

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