Mercure Hotel Dortmund Centrum 4 stars

Very enjoyable, large room, carpets in need of a good clean, and also I can not use feathered pillows or duvets, so had a bad night sleep breakfast ok but could do with English breakfast tea, especially when I don't drink coffee, very central which was great for all the shops and restaurants, the staff were all very nice.

The room was bigger than we expected & very clean. A great bed & very comfortable. All the staff were extremely helpful. Nice decor Great location & for the price, cannot complain.

Overall perfect stay! From breakfast in the morning till arriving back in the evening, I always feel warm welcomed!

It was our first visit to Dorthmund. I traveled with my two children.Our room was big enough for three people, comfortable,clean and had nice view. Location is great. We needed about 5 minutes to get most significant attractions and about 15 minutes to get railway Station.our room was cleaned each day. We'd like to stay there next time

It was good to stay in Mercure Hotel Dortmund Centrum. It's very closed to central station. You can walk to central station 5-10 minutes. Rooms are good enough. Receptionists are excellent. Thaks for all.

It's nice. Room was clean and comfortable. We didn't have a parking space and had to drive around for and hour looking for one which was very disappointing.

Room a real let down after the communal areas. Very dated. Dominated by a useless large piece of furniture which just housed a TV. No mirror in bedroom, no plug near enough bathroom to be able to use mirror in there. You provided water - good - but no fridge in room to keep it cool. Shower cubicle needs shelf for personal toiletries. Towels threadbare and rough on first day of stay.. Room was next to some sort of cleaners storeroom which they started banging around in before 7am - the purpose of our break was leisure so we were not looking to be awake this early.

The hotel is in the very center of Dortmund, near the mayor house, and at the walking distance from the central train station in Dortmund. From there there are good train and bus connections, including the bus for the Dortmund international airport. Near by is a very good pizzeria, La Osteria, with very friendly staff.

I had a good time in your hotel, mini bar was not available. I needed simple water without gas. one bottle for three days was not sufficient. I could finally find it in the reception.

This was my first stay at this hotel. I found the hotel to be comfortable and convenient. It is close to the center and the concert house where I was attending a piano recital. The room was crisp and clean. The excellent ventilation made for good sleeping. Staff were friendly and efficient.

I stayed in the Mercure Hotel Dortmund Centrum for 3 nights, on arrival the hotel staff were very pleasant and assisted me with all my needs, the hotel is clean and modern and very close to the centre of the city. My room was clean and with everything i needed as i would expect from a Mercure, although it was at the front of the hotel which at times was a little noisey with traffic also my room was right next to the service lifts which was a bit annoying as it was in use until quite late and the early on in the day. Breakfast was lovely with a very good selection for all tastes. On the whole a very nice hotel but with a few niggles, this wouldn't stop me returning to stay again though.

Room was clean and comfortable. Staff were friendly.

The review of our stay in Mercure Hotel Dortmund Centrum could have been great, because the hotel has excellent rooms, locations and meals. Unfortunately, there were some disappointing episodes. First, we booked our stay over internet to a fixed price, we thought. To our surprise, the price turned out to be almost 10 % more expensive, which was explained with “Betten Steuer”. Never heard of such extra tax, and actually we feel it was something the receptionist invented to charge us extra. A very bad policy from the hotel. Secondly, the personnel serving dinner (we dined twice in the hotel), need to be trained to put customer in focus. There were only a few tables in use, but it was almost impossible to get in contact with the personnel to get the table cleaned, to order more drinks and even to pay the bill. We had to seek up the personnel ourselves to get any attention. This is not how it should be.

We have stayed at this hotel once before, two years back. Overall, the hotel realy looks better than before, only the service is quite dissapointing. In the information given by the Booking.com website, it is clearly stated that the spa-faccilities are free of charge. When we went to the sauna this morning, they charged us €5 p.p. When afterwards we tried to explain to the receptionist that we didn't mind paying but that they should contact Booking, to ensure that future information given by them is correct, she constantly interrupted us by saying that we were the first that "ever" thought the sauna would be free of charge. That Mercure doesn't have anything to do with Booking.com, and the information they are giving about the hotel. Also, although I showed her the online information given by Booking.com website and app on my telephone, she kept on saying that there weren't any websites that would say that the hotels spa-facility's would be free of charge. My husband and I were very dissapointed by this reaction. We really don't care about the €5, but we would like to be treated with respect and hospitality. Although we like to travel, and visit Dortmund at least once a year, after this incident we very much doubt that we will book this hotel in the future (or any other Mercure Hotel). And that is a shame since we love the way the hotel looks now and the hospitality of Dormund-citizen in general. Kind regards, Marieke & Robin van L. Very nice decor, warm atmosphere. Good faccilities

The room was good, and the hotel was beautiful. We compete a lot with our dogs and have never been treated this bad. When we arrived at the hotel we had already paid everything and told the hotel that we would bring dogs. Despite this they told us, when we arrived late in the night, that we had to pay 30 euro per dog per night - the total cost would be a lot more than the price for us humans. They where not helpfull, and by some of the staff we where treated incredible bad and unaccaptable. The trip was very much destroyed by this bad treatment , and in addition, we would get 10% of our money back if we changed hotel. The Wi-fi did cost after one day. I'm chocked over the treatment, the lack of care for customers and that they was not willing to help at all, even if we had told them in the beginning that we would bring dogs. Not trustable, changed what they said. We have a company ourselfs, and would never do this to our customers. I'm very disappointed and was very stressed about all fuss from the hotels side. The food was good. Slow, and we had to pay for it after one day. Good, but barely any parkings. Good, but could have more to choose.