Mercure Hotel Dortmund Centrum

Mercure Hotel Dortmund Centrum 4 stars

Customer review rating (ALL Rating) 4.3/5 351 reviews

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Hotel extras

  • The Mercure Hotel Dortmund is located right in the heart of Dortmund.

  • An ALLSAFE-certified hotel

  • "Fortune" bar invites you to a wide selection of cocktails & small bites.

  • 8 state-of-the art multifunctional meeting rooms with natural light

  • Cashless hotel: Pay without cash

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Hotel Dortmund Centrum

Olpe 2
44135 DORTMUND
Germany

GPS:51.512047, 7.467771

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

BRASSERIE

You will be blown away by the refined way in which our Restaurant Brasserie has interpreted Westphalian cuisine and how delicious the international specialties are. Featuring a winter garden and sun terrace. Open from 12:00pm to 10:30pm.

Our accommodation(s)

Enjoy relaxing, stress-free moments in 4-star comfort right in the heart of Dortmund: The Mercure Hotel Dortmund Centrum has 125 Standard and Privilege Rooms with individually controlled air conditioning. All rooms have a desk, free WIFI available round the clock, a high-quality flat-screen TV with a wide range of free channels and a safe. One child up to the age of 12 can stay in their parents' room free of charge. Your pet is also welcome at a charge of EUR 12/night.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  351 reviews

TripAdvisor Rating  3.5/5  404 reviews

not so good

Customer review rating 3.0/5

R O. Families - Confirmed reviews ALL

The room was not well cleaned, and it did not match the one shown in the pictures when booking.

Dear Omar K., Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Top Hotel

Customer review rating 5.0/5

Swen Friends - Confirmed reviews ALL

Top!!!!!!

Sehr geehrter Herr G., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Dortmund Centrum. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen

good stay, nice room

Customer review rating 4.5/5

Dirk Business - Confirmed reviews ALL

overall good experience, only two negatives: - long check in process ( not the first time) - bathroom needs to be refurbished the rest, room, breakfast, location, friendlyness all top

Excellent structure

Customer review rating 5.0/5

P. Solo - Confirmed reviews ALL

Warm welcome and assistance during my staying. Staff very attentive and friendly.

business trip

Customer review rating 5.0/5

Jonny Business - Confirmed reviews ALL

Very professional staff, couldn't have been more helpful. Even though my German was very basic, all the staff spoke excellent English and assisted me throughout my stay. Thanks

Dear Mr E., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 219 reviews 8.6/10 Location
  • 315 reviews 6.4/10 Room
  • 231 reviews 9/10 Service
  • 12 reviews 7.1/10 WiFi
  • 129 reviews 5.8/10 Comfort
  • 121 reviews 5.4/10 Cleanliness
  • 117 reviews 7.8/10 Breakfast
  • 48 reviews 5.6/10 Amenities

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