Mercure Hotel Dortmund Centrum 4 stars

Customer review rating (ALL Rating) 4.3/5 472 reviews

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Description

Hotel extras

  • Direct proximity to the concert hall, opera house and soccer museum

  • Generously equipped Privilege rooms including free water and Nespresso machine

  • Our "Fortune" bar invites you to a wide selection of cocktails & small bites.

  • 8 air-conditioned, multi-functional meeting rooms with natural light for up to 100 people

Our accommodation(s)

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Hotel location

Mercure Hotel Dortmund Centrum

Olpe 2
44135 DORTMUND
Germany

GPS:51.512047, 7.467771

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

BRASSERIE

You will be blown away by the refined way in which our Restaurant Brasserie has interpreted Westphalian cuisine and how delicious the international specialties are. Featuring a winter garden and sun terrace. Open from 12:00pm to 10:30pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  472 reviews

TripAdvisor Rating  3.5/5  413 reviews

Customer review rating 1.0/5

Anonymous Confirmed reviews ALL

Entire hotel is under construction Didn’t make it clear

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 4.0/5

Mat Business - Confirmed reviews ALL

Overall good, despite renovations ongoing. Speed of the elevator good be better. The team is friendly, helpful and engaged. Very good location for downtown Dortmund. Need to relogin a couple of times during the stay. Bar / Breakfast area could be refurbished in the coming years. „Modern Art Deco“ style is a little outdated.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Good location

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Good location, nice room. Small issues on arrival: shower wash bottle was empty, room safe was locked. After complaining at the reception, the former was fixed, the latter not (but we did get a drink when I mentioned this again upon checkout). Poor internet. Elevator out-of-order, but not needed with our room on the 1st floor. Poor wifi quality, kept disconnecting on ipad. Fortunately my phone service has large roaming package.

Dear valued guest, Thank you for taking the time to share your feedback with us. We appreciate your positive comments about our hotel's location and room. We apologize for the inconveniences you experienced upon arrival, such as the empty shower wash bottle and the locked room safe. We are glad to hear that the shower wash bottle was promptly refilled after you reported it to our reception. However, we regret that we were unable to resolve the issue with the room safe during your stay. We have taken note of your feedback regarding the poor internet connection and the out-of-order elevator. Your comments will be considered as we continuously strive to improve our services. Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future for a more seamless experience. Best regards, Mercure Hotel Dortmund Centrum

Short stay Dortmund

Customer review rating 5.0/5

Jurgen Business - Confirmed reviews ALL

Excellent Location, nice hotelz

Dear Jurgen, thank you for taking the time to review your stay at Mercure Hotel Dortmund Centrum. We appreciate your kind words about our excellent location and nice hotel. We value your feedback and hope to welcome you back in the future. Best regards, Mercure Hotel Dortmund Centrum.

Waiting for my refund….

Customer review rating 1.0/5

Johan Friends - Confirmed reviews ALL

In the night of the 27th we had to go out of bed at 4am in the night due to a alarm, fireman were there and sprinkles were on, after 1&1/2 hours we could go back to the room but at 7 we had to leave the room and hotel we were told. When we left I left my e-mail address behind and the lady at the reception said she would email me for the refund for the room and 2 x breakfast I already paid on Sunday. After sending a few emails myself I am still waiting for a reponse and my money. Please email me as soon as possible: sc…

Dear Johan, Thank you for choosing Mercure Hotel Dortmund Centrum for your recent stay and for taking the time to share your feedback with us. We truly value your opinion and would like to apologize for any inconvenience you experienced during your stay. We are sorry to hear about the alarm incident that disrupted your night and caused you to leave the room early. We understand how frustrating this must have been for you. We have taken note of your feedback regarding the refund for the room and breakfast you had already paid for. Rest assured, we will look into this matter and address it accordingly. We apologize for any delay in our response and any inconvenience caused. Our team is working diligently to resolve this issue and we will be in touch with you as soon as possible regarding your refund. Once again, we apologize for any inconvenience caused and we appreciate your understanding. We hope to have the opportunity to welcome you back to Mercure Hotel Dortmund Centrum in the future. Best regards, Mercure Hotel Dortmund Centrum

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Other web-users rate our hotel

  • 457 reviews 8.6/10 Location
  • 616 reviews 6.3/10 Room
  • 462 reviews 8.9/10 Service
  • 17 reviews 3.3/10 WiFi
  • 265 reviews 8.2/10 Breakfast
  • 261 reviews 5.1/10 Comfort
  • 249 reviews 5.2/10 Cleanliness
  • 123 reviews 4.8/10 Amenities

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