Mercure Hotel Dortmund Centrum 4 stars

Customer review rating (ALL Rating) 4.2/5 427 reviews

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Mercure Hotel Dortmund Centrum - Image 1
Mercure Hotel Dortmund Centrum - Image 2
Mercure Hotel Dortmund Centrum - Image 3
Mercure Hotel Dortmund Centrum - Image 4
Olpe 2, 44135 DORTMUND, Germany

Description

Hotel extras

  • Direct proximity to the concert hall, opera house and soccer museum

  • Generously equipped Privilege rooms including free water and Nespresso machine

  • Our "Fortune" bar invites you to a wide selection of cocktails & small bites.

  • 8 air-conditioned, multi-functional meeting rooms with natural light for up to 100 people

Our accommodation(s)

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Hotel location

Mercure Hotel Dortmund Centrum

Olpe 2
44135 DORTMUND
Germany

GPS:51.512047, 7.467771

Telephone
Fax +49 231 5432443

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

BRASSERIE

You will be blown away by the refined way in which our Restaurant Brasserie has interpreted Westphalian cuisine and how delicious the international specialties are. Featuring a winter garden and sun terrace. Open from 12:00pm to 10:30pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  427 reviews

TripAdvisor Rating  3.5/5  414 reviews

Mr Moshe Ben Zaken

Customer review rating 1.0/5

Moiz Families - Confirmed reviews ALL

I make a reservation for 2 day .when I came to the hotel that day to me that they are over booking how that it’s impossible. I make my booking 2 month before the reservation so it doesn’t have. They send me an hotel in the end of the city not close to nothing else the hotel is for children or for group trip not for people who pay extra money. I think not make a mistake and not take a chance. Go to anther hotel that they’re give you your reservation. Not make a mistakes

Dear Mr Zaken, We apologize for the inconvenience you experienced. We informed you about the situation in advance and hoped for your understanding for this error.Your feedback is valuable to us, and we will address the issue of overbooking with our team to ensure it does not reoccur. We appreciate your understanding and hope you will consider giving us another chance in the future. If you have any further concerns, please do not hesitate to contact us. Warm regards, Mercure Hotel Dortmund Centrum

Customer review rating 2.0/5

Sean Friends - Confirmed reviews ALL

Poor , booked twin room , double room given ! Waited over 90 minutes to sort at 01:00 am in morning after traveling to hotel No coffee in room asked maid but still none after a hour wait

Great hotel and excellence service

Customer review rating 5.0/5

Yen E. S. Business - Confirmed reviews ALL

Great location, clean and excellence staff..will stay here again

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Nice stay in city center

Customer review rating 4.0/5

Jennifer Families - Confirmed reviews ALL

Cons: We were surprised that our room is on 5th floor but the elevator stops on the 4th so we have to use the stairs from the 4th going up with our luggage. The pillows were too soft that you won’t feel you have pillows when sleeping. Noisy at night if you open the windows coz you feel hot Parking is expensive at 25 euros a day and u have to leave fast coz u will be charged 3 euros again if u dont leave ASAP. Its unfair because we didnt even spend 24 hours and yet charging again because we had a bit longer time loading our things. Pros: Very good location, everything is walking distance Good beds and room is big enough Helpful reception

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

We booked rooms , received confirmation of reservations, but when we arrived, one room was less available then we booked, so we was forced to search propriate room in other hotel during night hours. It was very unpleasant.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

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Other web-users rate our hotel

  • 467 reviews 8.7/10 Location
  • 608 reviews 6.2/10 Room
  • 475 reviews 8.9/10 Service
  • 13 reviews 2.4/10 WiFi
  • 272 reviews 4.9/10 Comfort
  • 266 reviews 8.1/10 Breakfast
  • 249 reviews 5.5/10 Cleanliness
  • 136 reviews 3.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.