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Mercure Hotel Dortmund Centrum 4 stars

Customer review rating (ALL Rating) 4.1/5 355 reviews

ALLSAFE approved hotel

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Mercure Hotel Dortmund Centrum
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+ 19 Services

Hotel extras

  • The Mercure Hotel Dortmund is located right at the heart of Dortmund.

  • An ALLSAFE-certified hotel

  • "Fortune" bar invites you to a wide selection of cocktails & small bites.

  • 8 state-of-the art multifunctional meeting rooms with natural light

  • Cashless hotel: Pay without cash

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel Dortmund Centrum

Olpe 2
44135 dortmund
germany

Tel: +49231543200

Fax: (+49)231/5432443

Check-in from 15h00

Check out up to 12h00

  • By plane

    DORTMUND AIRPORT At 13km / 8.08 miles

  • By plane

    DORTMUND AIRPORT At 13km / 8.08 miles

  • By plane

    DUESSELDORF AIRPORT At 65km / 40.39 miles

  • By train

    STADTHAUS At 0.5km / 0.31 miles

GPS :51.512047, 7.467771

Hotel services

BRASSERIE

You will be blown away by the refined way in which our Restaurant Brasserie has interpreted Westphalian cuisine and how delicious the international specialties are. Featuring a winter garden and sun terrace. Open from 12:00pm to 10:30pm.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Snack and beverage machine
    • Snack and beverage machine Additional charge
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 8 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 125 rooms
    • One room for people with reduced mobility
    • No family room
    • 11 connecting rooms
    • 125 non-smoking rooms
    • 5 floors
  • Languages spoken at the hotel
    • German
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Desk equipment available
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Parkplatz Additional charge
    • On site
    • 17 parking spaces
    • Public
  • Parkhaus am Friedensplatz
    • Near the property
Well-being
  • Mini Gym Currently unavailable
    • On site

Our accommodation(s)

Enjoy relaxing, stress-free moments in 4-star comfort right in the heart of Dortmund: The Mercure Hotel Dortmund Centrum has 125 Standard and Privilege Rooms with individually controlled air conditioning. All rooms have a desk, free WIFI available round the clock, a high-quality flat-screen TV with a wide range of free channels and a safe. One child up to the age of 12 can stay in their parents' room free of charge. Your pet is also welcome at a charge of EUR 12/night.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 105 m²

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Mercure Hotel Dortmund Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

355 reviews

TripAdvisor Rating 3.5/5

399 reviews

Good location, but disappointed

Customer review rating 2.0/5

Andrea Families - 10/11/2021 Confirmed reviews ALL

As you can check we stayed at Mercure Dortmund centrum from 01/10 to 3/10 and back again on the 4/10 to 6/10. In our first part we loved the hotel, the rooms was spacious and well located. Our mini bar wasn’t working and we requested to fix and they did. On the second part of the trip(on the 4/10 after the Dortmund/ajax game) they put us on the 1st floor, which was very noise, no coffee machine for tea/coffee… as we call and asked to replenish we were told that the machine was stolen and there was no other one. That in my point of view is unacceptable when its a hotel like Accor chain. Therefore I am very sad/disappointed with my stay.

Dear Andrea t., Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards

Good stay

Customer review rating 3.5/5

Pedro K. Families - 26/10/2021 Confirmed reviews ALL

This trip was a surprise trip for my son and his grandmother. I made the reservation myself by phone. During this phone call I explained the purpose of this trip to the lady on the phone and I also explained that I wanted the entire invoice on check out to be covered with my loyalty points. I asked of this was possible; so if drinks at the hotel bar, dinner at the hotel restaurant etc. could all be paid with loyalty points upon check out so my son and/or his grand mother did not have to pay anything themselves. This was no problem according to the lady on the phone. However, what the lady forgot to mention was the fact that the hotel restaurant was still closed due to COVID-19 restrictions and having dinner at the hotel restaurant was therefor not possible. The end result was that my son and grand mother had to find a restaurant in the city and pay for their own dinner which was not the intention of this surprise weekend for them. Nevertheless, the reception was friendly, the room was great and they enjoyed a nice breakfast. They had a great time in Dortmund.

Dear Mr K., we very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am very sorry that they neglected to inform you of our situation at the restaurant due to Covid when we booked. I am even more pleased that you had a nice stay Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards

Good stay

Customer review rating 4.0/5

Iryna Business - 25/10/2021 Confirmed reviews ALL

The room is very comfortable and clean. The things that were missing - small fridge, parking. And it's very hard to move around hotel and reach the room when you need to pass so many doors on the floor.

Dear Iryna K., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Really nice location

Customer review rating 4.5/5

Brian C. Families - 18/10/2021 Confirmed reviews ALL

All the of the staff that my daughter and I dealt with were super friendly and helpful. The hotel is located a short distance from the shopping area. Next time I go to Dortmund, this is the hotel I will check availability in first.

Dear Brian C., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.0/5

Anonymous Families - 13/10/2021 Confirmed reviews ALL

The only thing which was dissatisfactory was the instable Wifi coverage. Also having power plugs on both sides of the bed would be beneficial.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Willing to make your stay a good one

Customer review rating 4.0/5

Dr W. Solo - 10/10/2021 Confirmed reviews ALL

Although there was a significant amount of construction work around the hotel, the staff found me a room that was quiet, after a couple of moves!

Dear Dr Charles W., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 5.0/5

Maxime L. Business - 30/09/2021 Confirmed reviews ALL

Second stay for me at this hotel, Extremely convenient location in the center. When I go to Dortmund it is for work and be able to go by foot is priceless. Rooms where super clean and confortable. The staff is always great.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dortmund

TripAdvisor rating 4.0/5

IlyaS601 26/09/2021 TripAdvisor review

Room were good, but bathroom need some repair/upgrade. The towels were washed well but were so old that it seems high time to change them for the new ones. Service is perfect because of the perfect staff - kind, effective and helpful

Dear Ilya, thanks for your great feedback. Best regards

Well located and good stay

Customer review rating 4.0/5

Volker W. Business - 19/08/2021 Confirmed reviews ALL

Breakfast good start earlier. We had daily appointments at 08:00 in the morning so we were always in a rush as breakfast was not possible before 07:00.

Dear Volker W., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

I had a great week ther,

Customer review rating 4.0/5

Mostafa L. Solo - 18/08/2021 Confirmed reviews ALL

The place is good, the hotel lived up to the standard as 4 star, i enyojed it. The only problem i had, waz i had to wher a mask, but that is not the hotels fall.

Dear Mostafa L., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice place

Customer review rating 4.0/5

Carmelo Business - 08/08/2021 Confirmed reviews ALL

I have been here for a business trip. Even with short notice the receptionist was able to arrange a meeting room that was clean and confortable. The room was very good and clean. The position of hotel is really good. The only points I was not so happy are : no coffèe machine in the room (tea machine is available, so it is just a matter of putting coffèe pods) and wifi really slow.

Dear Carmelo S., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice hotel, easy acces, friendly staff.

TripAdvisor rating 5.0/5

Peter S Business - 03/03/2020 TripAdvisor review

Hotel is easy to access though in teh centre. Very friendly staff welcome you and see to it that you have an agreable stay. Room was spacious, modern look. good wifi and very good bed and shower. Diner was fine, watching football in the bar very nice. Good place to stay.

Dear guest, Thank you for your very good review and your kind feedback. Your opinion is important to us, so that we can continue to improve our quality standards successfully. See you again soon at the Mercure Hotel Dortmund Centrum. Your Hotel Management

Well Located. Great Facilities

Customer review rating 4.5/5

Brett Business - 23/02/2020 Confirmed reviews ALL

easy Check in, clean and well appointed rooms

Dear Brett M., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Central location clean and tidy

TripAdvisor rating 4.0/5

markarthurgreen 12/02/2020 TripAdvisor review

Third time I’ve stopped here, location is bang on for bars and shopping and the hotel is clean and modern. I wouldn’t hesitate to return to this hotel the next time I return to Dortmund . Bar and restaurant both excellent

Dear guest, Thank you for your great review. Your opinion is very important to us, so that we can continue to provide you with a first class standard. See you again soon at the Mercure Hotel Dortmund Centrum. With warm regards, Hotel Management

Brilliant

TripAdvisor rating 4.0/5

lavertb 28/01/2020 TripAdvisor review

Very pleasant stay in a clean central hotel. Close to transport links and places to eat. Room was spacious and immaculate. Staff were helpful and professional.Will definitely use again in the future on return to Dortmund

Dear guest, thank you for your good review and your kind feedback. We are happy to hear, that you enjoyed your stay with us. Looking forward to your next visit. FEEL WELCOME! Your Hotel Management

Great Location

TripAdvisor rating 3.0/5

RBC1978 Family - 24/12/2019 TripAdvisor review

Stayed here for 1 night whilst travelling across Germany. Great location, right next to everything, including the Christmas Markets. Hotel itself has outdoor private parking (for a fee). Very nice inside, our first family room stunk so bad of sewage we had to change, no problem changing to a similar room on the 3rd floor. Room was big enough for 2 adults and 1 child. Breakfast was poor by Mercure standards, cheese was stale, bread was hard and not fresh. Wish I’d saved the breakfast money and gone out to eat instead.

Dear guest, Thank you for your honest words. Your feedback is extremely important to us! Only then can we ensure a high quality and arrange our hotel's processes to best benefit our guests. The selection of breads and rolls, various sausages, cheeses and jams, various hot dishes, fresh fruit, muesli and cereals offers a varied and balanced range and offers something for every taste. We would be pleased if you would give us the opportunity to exceed your expectations on your next trip to Dortmund. With warm regards, Your Hotel Management

City trip

TripAdvisor rating 5.0/5

martynlufc86 Friends getaway - 22/12/2019 TripAdvisor review

Fab hotel right near the Xmas market and short walk to the main shops.and the all staff are always happy to help from getting a taxi or even leavening you bag after checkout and asking if your ok in morning or just being there for you 24/7 I have stopped here 2 times now and booking again for March now Thanks all Martyn

Dear Martyn, Thank you for your well selected words and the very personal, positive feedback to our team and our service. We are very proud of your response to your stay in our hotel. Your friendly comments help us to pamper our guests in our daily work. We are very happy to welcome you back in march! With warm regards, Hotel Management

Excellent service

TripAdvisor rating 4.0/5

V5636DAtimw Business - 02/10/2019 TripAdvisor review

The level of standards you expect from a Mercure or really any Accor group hotel. The service though was particularly outstanding despite the hotel being extremely busy. Catalina Ciesielski stood out among an outstanding group on reception going above and beyond to deliver outstanding customer service consistently throughout my 2 night stay. A credit to her training and particularly the Mercure Dortmund. Well done and thank you.

Dear Tim, Thank you for your well selected words and the very personal, positive feedback to our team and our service. Your opinion is very important to us, so that we can continue to provide you with a first class standard. We hope to impress you again during your next stay at the Mercure Hotel Dortmund Centrum. FEEL WELCOME! Your Hotel Management

In The Heart of Dortmund Center

Customer review rating 5.0/5

Tim B. Families - 27/08/2019 Confirmed reviews ALL

My wife and I had a great stay at the Mercure Hotel Dortmund Centrum in August 2019. It is located in the heart of Dortmund Center (within "The Ring," with so many restaurants to choose from, as well as great shopping opportunities and proximity to the highway for easy travel. Our room was ready when we arrived, cleaned, stocked and the staff was very friendly throughout our stay. We would definitely stay here again or try one of their other locations.

GREAT location

TripAdvisor rating 4.0/5

BettyBoo4452 Couples - 03/08/2019 TripAdvisor review

Great hotel , in great location .All you need for a stay in Dortmund. Carpet looking a little tired but modern looking reception.Very close to shopping streets,many cafes, the shopping arcade & walking distance to train.

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund Centrum. We appreciate your personal feedback and we would be pleased if you choose to enjoy our hospitality and our friendly atmosphere during your next stay. FEEL WELCOME! Your Hotel Management

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