Mercure Hotel Hamm

Mercure Hotel Hamm 4 stars

Customer review rating (ALL Rating) 4.4/5 446 reviews

See on a map

Hotel extras

  • Parking garage, chargeable

  • Free WiFi

  • Sauna and fitness center

  • Central location to train station and walking zone, both within a 3-min.

  • 10 meeting facilities for up to 300 people

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel Hamm

Neue Bahnhofstr. 3
59065 HAMM
Germany

GPS:51.67845, 7.813071

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RESTAURANT

Our accommodation(s)

At the 4-star Mercure Hotel Hamm, you can choose between Standard and Privilege Rooms or a Junior Suite. All 142 rooms in our hotel are air-conditioned and feature WIFI, tea and coffee making facilities and a modern flat-screen TV with a great selection of international channels for you to enjoy.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  446 reviews

TripAdvisor Rating  4.0/5  450 reviews

Customer review rating 3.5/5

Sander Business - Confirmed reviews ALL

The overnight was good, but the diner in the restaurant, was not good. When they aksed how was the food, I did complain. The steak was well done instead of medium, French fries instead of baked patato's. En the Cesar salat was only salat nothing in it.

Very Comfortable & Excellent Service

Customer review rating 5.0/5

********* Solo - Confirmed reviews ALL

The hotel is extremely nice, the bedrooms are excellent, good size, comfortable beds/pillows. The service at the front desk is really good - check in and other requests I made were handled very quickly and cordially. Dinner in the hotel restaurant was good too.

Dear Mrs R., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Team Mercure Hamm

Very average stay

Customer review rating 3.0/5

Tomas Business - Confirmed reviews ALL

The place is well situated, employees are professional, hotel is clean. The furniture and appliances are a bit older and WiFi is a complete failure to the point is was completely unusable in my room. Average hotel, average stay, not worth the high sum they charge.

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamm. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will check the accesspoint for the WiFi in front of your room. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Team Mercure Hamm

Hotel is really old

Customer review rating 1.5/5

Nando Business - Confirmed reviews ALL

No mini bar, the rugs are old, furniture is old, really needs a makeover.

Dear Mr. T., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamm. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In nearly 80% of our hotelrooms we already changed the carpets, the rest will follow up to the end of 2022. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Team Mercure Hamm

Amazing customer service

Customer review rating 5.0/5

Agata Families - Confirmed reviews ALL

We booked the hotel last second and arrived at the hotel very late, however we were welcomed with a big smile by a very friendly gentleman.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 217 reviews 8.8/10 Location
  • 498 reviews 6.8/10 Room
  • 436 reviews 9.2/10 Service
  • 11 reviews 8.1/10 WiFi
  • 365 reviews 8.4/10 Breakfast
  • 182 reviews 7.1/10 Cleanliness
  • 119 reviews 5.6/10 Vibe
  • 59 reviews 5.4/10 Amenities

Powered by Trustyou

All our hotels in HAMM