received a good service from all members of staff that attended to us, sad due to c-19 we where unable to have coffee and fridge in bedroom, but staff member allow us to get some from reception area.

the renovation works made the hotel lobby looks terrible, the bar was in the restaurant, short; I have no understanding why there was no compensation offered to the guests, no bottle of wine, no 20% discount for the restaurant, simply nothing. The full price was charged for staying in a hotel that was a construction site. As guest of this hotel 4 times a year, I think this is unacceptable.

Nice breakfast room and good breakfast. We booked this hotel because we read that all the rooms had air conditioning. While we were traveling, the max temperature in the region reached 36° ! My wife recently underwent a surgical operation because of a colon cancer and had chemiotherapy. She does not stand hot temperatures. The air conditioning system in the first room did not work. The receptionist said that the air conditioning systems were a little weak in all the rooms and we needed to close the window. We did it but nothing changed: the air conditioning did not work. We complained a second time and the receprionists told us that the hotel was " fully booked ". It was hard but at last they gave us a room on the 6th floor and the air conditioning system worked very well. I know Accor Group hotels and I have never had such a negative experience

Perfect Hotel. Great Location. Unbelievable Breakfast. Love the Mercure-Hotels and the A-Club-Programm. Unfortunately I didn't get a Welcome-Package in my Room, which normaly is standard due to the membership.

alles prima

We picked the hotel because of its location , close to the rail station which enabled days out without having to drive to other towns/cities , underground car park with direct access to the hotel.Hotel was clean , staff friendly , good continental breakfast , if returning would stay again

I have stayed in this Hotel before and been impressed, so when visiting this area with friends I decided to stay again especially as it is in close proximity to the rail station and we would be doing several train journeys to Soest for the Kirmess Festival, as well as some other places,on arrival we were welcomed and promptly checked in, everyone was pleased with their rooms, which were clean spacious and tidy, this was kept up all through our stay by the excellent housekeeper

Perfect location, great comfort, clean rooms & courteous staff

I'm am a usual of Accor hotels and they have always satisfied me so far, having good quality standards. This time in Hamm though, my stay wasn't up to those standards. Despite the room was booked for 2 persons, it was only prepared to accommodate 1 guest. After long hours on the road, there was no complimentary water and only sparkling water was available. When it comes to parking your car there, the

I enjoyed it, I come each year over Easter. Good choice for breakfast, everyone attentive and willing to help.

The only thing we thougt could have better were the cleaning in the restaurant.

Service is always excellent at this hotel. Staff are always polite and their English far exceeds my German. The rooms are always very clean and well presented and the breakfast is very satisfying. I would recommend staying there to any of my friends and family.

Nice hotel in the center of the city. Heated garage for the car connected with lift to the hotel, extra 7€ but worth it. Great free buffet breakfast open very early in the morning. Spacious and clean rooms with good beds. Mostly very quiet compared to some other hotels so you can catch some quality sleep.

Alles prima.

Although centrally located is this hotel with its nice architecture somehow an oasis of quietness, privacy combined with Wellness & Spa.As well the bar and the restaurant servicing you on a professional level.