Mercure Hotel Hamm 4 stars

Customer review rating (ALL Rating) 4.4/5 872 reviews

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Description

Hotel extras

  • E-charging stations available

  • Free WiFi

  • Sauna and fitness center

  • Central location to train station and walking zone, both within a 3-min.

  • 10 meeting facilitieswith daylight for up to 300 people

Our accommodation(s)

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Hotel location

Mercure Hotel Hamm

Neue Bahnhofstr. 3
59065 HAMM
Germany

GPS:51.67845, 7.813071

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  872 reviews

Customer review rating 3.5/5

Semen Y. Friends - Confirmed reviews ALL

In general it was a good service and good room. But I'd say for the 4 stars hotel there were no slippers or bathrobe.

Dear Mr. Y., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! On request we would have brought you slippers and bathrobes on your room. Sincerely, Your Team Mercure Hamm

Customer review rating 3.5/5

Fabian R. Couples - Confirmed reviews ALL

The hotel overall is clean. The room‘s interior design is outdated, the bed’s mattress needs to be replaced urgently and the bath has seen much better times.

Sehr geehrter Herr R., vielen Dank für Ihr Feedback. Es freut uns, dass Sie die Sauberkeit unseres Hauses geschätzt haben. Wir nehmen Ihre Anmerkungen zur Einrichtung und den Matratzen ernst und werden diese in unsere zukünftigen Planungen einbeziehen. Mit freundlichen Grüßen, Mercure Hotel Hamm

Customer review rating 4.0/5

Stuart L. Business - Confirmed reviews ALL

As always good

Dear Stuart L., Thank you for your positive feedback. We appreciate your understanding regarding the bar's closure on Saturday night due to an event. We strive to provide a pleasant experience for all guests and look forward to welcoming you back soon. Best regards, Mercure Hotel Hamm

Customer review rating 4.0/5

Eva H. Families - Confirmed reviews ALL

Gut

Sehr geehrte Frau H., vielen Dank für Ihre positive Rückmeldung. Es freut uns zu hören, dass Sie unsere zentrale Lage und die gute Verfügbarkeit geschätzt haben. Ihr Feedback ist uns wichtig und motiviert uns, weiterhin einen hohen Standard zu bieten. Mit freundlichen Grüßen, Mercure Hotel Hamm

Customer review rating 1.5/5

Bruno N. Business - Confirmed reviews ALL

Room booked was not the same once I arrived. Team swapped room due to late check in and gave me a single bed instead of double.

Dear Bruno N., Thank you for your feedback. I apologize for the inconvenience regarding your room assignment. Our team strives to accommodate guests' preferences, but occasionally adjustments are necessary due to late check-ins. Your experience will be reviewed to enhance future stays. Best regards, Mercure Hotel Hamm

Other web-users rate our hotel

  • 395 reviews 8.4/10 Location
  • 741 reviews 5.9/10 Room
  • 608 reviews 9.4/10 Service
  • 24 reviews 4.8/10 WiFi
  • 467 reviews 8.4/10 Breakfast
  • 380 reviews 6.1/10 Comfort
  • 273 reviews 6.3/10 Cleanliness
  • 214 reviews 4.4/10 Vibe

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