Mercure Hotel Hamm 4 stars

Customer review rating (ALL Rating) 4.4/5 879 reviews

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Neue Bahnhofstr. 3, 59065 HAMM, Germany

Description

Hotel extras

  • E-charging stations available

  • Free WiFi

  • Sauna and fitness center

  • Central location to train station and walking zone, both within a 3-min.

  • 10 meeting facilitieswith daylight for up to 300 people

Our accommodation(s)

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Hotel location

Mercure Hotel Hamm

Neue Bahnhofstr. 3
59065 HAMM
Germany

GPS:51.67845, 7.813071

Telephone
Fax +49 2381 9192833

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  879 reviews

TripAdvisor Rating  4.0/5  457 reviews

It was okay

Customer review rating 3.0/5

Josi Families - Confirmed reviews ALL

Im disappointed. The room description in the internet did not match the one I was given.Bathroom necessities, Bathrobe weren't included.Cosmetic mirror was not usable.AC did not work , it would have been nice to have fresh air in the room, standing light did not have an on/off ,need to plug in to on /plug out off. It was the loudest Breakfast ever, one coffee Machine for so many people and that service lady at breakfast was so unfriendly. It would have been nice to have small rubbish bin on the table for rubbish . The Buffet was ok. What annoys me most is that if you're a guest, you have the same right, many tables were already reserved, and we need to wait while those tables were not occupied.Do I need to reserve a breakfast table If I need to book Breakfast. The Fitness/Sauna was ok. Rezeption was welcoming. The Bar only opens in the evening, Overall it was ok. Sincerely Josephine V.

Dear Josephine V., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamm. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ihr Team Mercure Hamm

Short, but sweet

Customer review rating 5.0/5

Metka Business - Confirmed reviews ALL

All was ok, I had troubles with my flight and I was quite late, but there was no problem with late check-in. The room was clean, very cosy and comfortable.

Dear Metka K., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ihr Team Mercure Hamm

Very convenient and helpful staff

Customer review rating 4.5/5

Chandralatha M. Solo - Confirmed reviews ALL

The stay was excellent. I had a good sleep. I gave feedback to the front desk about the room. 3 fixes are needed.

Clean but old

Customer review rating 4.0/5

Timo Families - Confirmed reviews ALL

The hotel is in serious need of a makeover. Rooms (inkl. Bathroom) hallways, common areas and the restaurant seem out of another time. The room, though, was very clean, the mattress comfortable and the breakfast buffet rich and plenty.

Dear Timo C., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure Hamm

Perfect stay

Customer review rating 5.0/5

Larry L. Business - Confirmed reviews ALL

Close to train station and center, very modern design, breakfast is perfect

Dear Bo L., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Team Mercure Hamm

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Other web-users rate our hotel

  • 400 reviews 8.8/10 Location
  • 844 reviews 6.2/10 Room
  • 696 reviews 9.4/10 Service
  • 11 reviews 8.1/10 WiFi
  • 583 reviews 8.8/10 Breakfast
  • 398 reviews 6.1/10 Comfort
  • 307 reviews 6.6/10 Cleanliness
  • 218 reviews 6/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.