Mövenpick Hotel Münster 4.5 stars

Customer review rating (ALL Rating) 4.5/5 636 reviews

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Kardinal Von GalenRing 65, 48149 MUENSTER, Germany

Description

Hotel extras

  • Hotel's own fitness and spa area

  • Two restaurants offering excellent dining

  • Easily reachable by car with large parking facilities

  • 11 conference rooms

  • Centrally located, but surrounded by nature

Our accommodation(s)

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Hotel location

Mövenpick Hotel Münster

Kardinal Von GalenRing 65
48149 MUENSTER
Germany

GPS:51.95543, 7.605067

Telephone
Fax +49 251 8902616

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  636 reviews

TripAdvisor Rating  4.0/5  1,549 reviews

Good stay disturbed by noisy music from the hotel´s (!) conference room.

Customer review rating 2.0/5

Jorge Families - Confirmed reviews ALL

We decided to stay at this hotel because of its location, as we expect quite surrounding. It was very negative experience that the hotel organized an event with very laud music until 3 a.m.!

The best days are over

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Weekend stay with the family.

Customer review rating 5.0/5

John S. Families - Confirmed reviews ALL

wonderful experience

Dear John, Thank you so much for the great review. It gives us great pleasure to know that you enjoyed your stay with us. We're thrilled that you found your overall experience to be wonderful and we're proud that our efforts to provide a memorable stay resonate so well with our guests. We look forward to welcoming you back in the future. Best wishes, Patricia Nilsson, General Manager

Basic but OK hotel

TripAdvisor rating 3.0/5

Lars K TripAdvisor review

First the positives: This is a nice hotel with friendly staff. The breakfast is good. But a little expensive. Served in an adjacent pavilion (we were informed that the restaurant was under renovation!). Nice and big rooms. There are 3 chargers for electric cars, The negatives. We had three rooms, of which they had apparently forgotten to wipe the dust off in two of the rooms! Charging for electric cars is in the underground garage at €17/day. And only one out of 3 chargers could be started to charge our cars. The staff knew nothing about it the charging facilities. Which they regretted. When paying for the stay in the garage, you have to pay in a machine that only takes cash. Which we didn't have enough of. After inquiring at the reception, we were told that we could pay there. Maybe it is an idea to put a sign on the machine about that option? In terms of price, the hotel is on the slightly expensive end considering that it is a rather basic hotel. We used the hotel to stay in transit and will choose another one next time.

Dear Guest, Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed our friendly staff, great breakfast, spacious rooms and the availability of electric car chargers. We apologize for the inconvenience caused by the ongoing restaurant renovation and for any miscommunication regarding the charging facilities. We regret to learn that two of your rooms were not properly dusted and that the charging experience was not up to standard. We appreciate your suggestion regarding the payment machine and will consider adding a sign to inform guests of the option to pay at the front desk. Your feedback regarding the price and overall experience is valuable to us and we will use it to make improvements. We hope to welcome you again in the future and provide you with a better experience. Best regards, Patricia Nilsson, General Manager

Doesn’t live up to its billing. A curate’s egg experience for us.

TripAdvisor rating 3.0/5

UKBigman Couples - TripAdvisor review

The hotel didn’t live up to its billing. First, the positives. The room was spotlessly clean. The bed was very comfortable. The room was large and very quiet, overlooking gardens ( which it transpired was a cemetery which could explain the lack of noise). The breakfast was very comprehensive. The bar was comfortable and the bar staff friendly and helpful. We ate in the bar one night and the food ( calves liver) was truly excellent, as was my wife’s salad. The negatives. It is clearly a business hotel, and as such was soulless. I had been in dialogue with the hotel and at no time was I told that the restaurant was completely closed. The breakfast and dinners were served in a semi- permanent marquee, where the wooden floor bounced the contents of your table when anyone walked past. It completely lacked any atmosphere. The hotel advertises cycles, subject to availability. I had requested these. On arrival I was told there were none available as they were all out. On our second day I was told that all of the bikes had been taken out of service awaiting replacement and the replacements hadn’t arrived. Two conflicting and incompatible stories. There is plenty of free parking at or near the hotel so no need to pay for the underground parking. The hotel is not in the centre of Munster, and as Munster is such a vibrant thriving university city I would prefer to stay in the centre in future.

Dear Guest, Thank you for taking the time to provide feedback on your recent stay with us. We appreciate both your compliments and concerns as they help us to continually improve our service. We are pleased to hear that you found your room to be clean and comfortable, and that you enjoyed our full breakfast and excellent food at the bar. Our team strives to provide a welcoming and accommodating experience and we are pleased that you found our staff to be friendly and helpful. We sincerely apologize for any confusion regarding the closure of our restaurant and the availability of bicycles. Your feedback about the temporary dining facility and conflicting information about the bikes has been noted, and we will address these issues internally to ensure better communication and consistency in the future. Once again, we appreciate your valuable feedback and hope to have the opportunity to welcome you back and provide you with an improved experience. Warm regards, Patricia Nilsson, General Manager

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Other web-users rate our hotel

  • 821 reviews 8.9/10 Location
  • 1,076 reviews 6.9/10 Room
  • 1,020 reviews 8.7/10 Service
  • 20 reviews 4.8/10 WiFi
  • 910 reviews 8.7/10 Breakfast
  • 357 reviews 5.9/10 Cleanliness
  • 278 reviews 3.5/10 Value
  • 243 reviews 5.9/10 Vibe

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