Mercure Hotel Kamen Unna 4 stars

TripAdvisor rating 4.0/5 203 reviews
Mercure Hotel Kamen Unna
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+ 21 Services
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Hotel extras

  • 104 rooms, with A/C for a restful night's sleep.

  • Includes a Tassimo Espresso machine, for a good start to the day!

  • Also with a bottle of Gerolsteiner mineral water for your health!

  • 14 air-conditioned meeting rooms with natural light for a successful event!

  • High-speed wi-fi for working on the Internet before and after the seminar!

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Sauna
Business services
  • 16 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Kamen Unna

Kamen Karree 2
59174
kamen
germany

Tel: +4923079690

Fax: (+49)2307/969666

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    DORTMUND AIRPORT At 10km / 6 miles

  • By train

    KAMEN At 3km / 1 miles

GPS :51.57192, 7.67049

Our accommodations

An oasis of comfort in the eastern part of the Ruhr valley: The 4-star Kamen Unna hotel has 94 Standard and Privilege Rooms with adjustable air conditioning. The top-quality features include a desk and free WIFI available round the clock as well as a minibar. You can watch Sky Cinema for free on your flat-screen TV. Travelling with your family? One child up to the age of 12 can stay in their parents' room free of charge. Your pet is also welcome at a charge of EUR 10 per night.

Privilege room with king-size bed

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk
  • Bathroom products(...)

Superior room with double bed or 2 single beds

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk
  • Direct dial telephone

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk
  • Direct dial telephone

Standard Room with queen-size or double bed

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Studio with king-size bed

  • Max. number of persons: 2
  • Area: From 34
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Enjoy international specialties prepared fresh by our chefs in the hotel restaurant. You can also eat out on the terrace in the summer. The restaurant is open daily from 6:30am to 10:00pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ME LOUNGE

Photo non contractuelle / Strictly non binding

Relax, unwind, meet people: The Me-Lounge is the perfect place to spend your free time. Enjoy regular sport broadcasts on the HD TV and relax on the terrace in the summer. Open 5:00pm to 1:00am

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 168

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Hotel Kamen Unna

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

744 reviews

tripadvisor

TripAdvisor Rating 4.0/5

203 reviews

Customer review rating 4.3/5

Anonymous Business - 09/12/2019 Confirmed reviews ALL

Stayed at this hotel several times in last few months. Pretty standard hotel at reasonable rate.

Dear Mr. C., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hotel Management

Met expectations

Customer review rating 4.3/5

Anonymous Business - 21/11/2019 Confirmed reviews ALL

Staff were friendly choice in restaurant very poor

Dear Mr. Edmons, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hotel Management

Thoughtfull

Customer review rating 4.3/5

John Business - 04/11/2019 Confirmed reviews ALL

Thoughtfull and the team makes you feel at your ease

Dear John H., We very much appreciate your comments regarding your stay at the Mercure Hotel Kamen Unna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Hotel Management
Customer review rating 4.3/5

Anonymous Business - 02/11/2019 Confirmed reviews ALL

Overall good stay

Dear Jason John C., We very much appreciate your comments regarding your stay at the Mercure Hotel Kamen Unna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Hotel Management

Partly Satisfied

Customer review rating 4.3/5

Rudran K. Business - 21/10/2019 Confirmed reviews ALL

Location, cleanliness and comfort of the room was excellent. Staff were very pleasant. However, parking was expensive consider I only stayed for 8hrs. Also the breakfast was very poor to compared with other Mecure hotels I stayed in Germany. No value for money and I will never take breakfast there again.

Dear Rudran K., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hotel Management

Reasonable

Customer review rating 4.3/5

Phil Business - 19/10/2019 Confirmed reviews ALL

Wanted something simple from the kitchen but the bar man wouldn't even go and ask, all I wanted was fried egg and French fries

Dear Phillip W., Thank you for taking the time to tell us about your experience at the Mercure Hotel Kamen Unna. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management

Very pleasant

Customer review rating 4.3/5

Anonymous Business - 25/09/2019 Confirmed reviews ALL

Quite Friendly staff Clean comfortable

Dear Mr. B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your Hotel Management

Keep up the good work

Customer review rating 4.3/5

Andrew B. Couples - 16/09/2019 Confirmed reviews ALL

Excellent stay at hotel this weekend was a bit concerned when we were told we weren't allowed animals in our room especially as it was the terraristika. This was quickly resolved to only venomous animals weren't allowed in. Other than that it went swimmingly

Dear Andrew B., We very much appreciate your comments regarding your stay at the Mercure Hotel Kamen Unna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management
Customer review rating 4.3/5

Anonymous Business - 12/09/2019 Confirmed reviews ALL

I stayer for only a few hour in the hotel to get some rest. Although a room upgrade was given I was not able to sleep due to the fire alarm that kept me awake for most of the night

Dear Joost M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Kamen Unna. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. We would be pleased if you would give us the opportunity to positively surprise you with our service on your next hotel stay in Kamen. Sincerely, Hotel Management
Customer review rating 4.3/5

Anonymous Solo - 27/08/2019 Confirmed reviews ALL

Super

Dear Dmitrijs B., We very much appreciate your comments regarding your stay at the Mercure Hotel Kamen Unna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your hotel management

Very professional and curtious. Perfect. As above

Customer review rating 4.3/5

Anonymous Couples - 16/08/2019 Confirmed reviews ALL

Will definitely recommend to anyone else who is going that way. Perfect stay. Thanks.

Dear Edward O., We very much appreciate your comments regarding your stay at the Mercure Hotel Kamen Unna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management

Satisfactory stay

Customer review rating 4.3/5

Philip Couples - 14/08/2019 Confirmed reviews ALL

Nice, quiet room. Good breakfast. Appauling that one has to pay 10 Euro to use the hotel car park, when hotel is located in a large shop neighbourhood (IKEA and garden centre) which is totally deserted in the evening. You cannot even drive your car to the entrance to off-load luggage without entering the pay car park.

Perfect short stop

TripAdvisor rating 4.0/5

Dameon S Couples - 23/07/2019 TripAdvisor review

Set in quiet, spacious grounds this hotel offers everything a traveller needs. Our room for 2 adults and a German Shepard provided plenty of space for the 3 of us. The room was cleaned to a very high standard and the bed provided a very good nights sleep. The grounds are perfect for a dog, spacious with plenty of grass. If your dog chases rabbits keep it on the lead as they are everywhere 😊. A very quiet hotel close to the main road. Staff are extremely pleasant and helpful. Have used this hotel 5 times now and have never been disappointed.

Dear Dameon, we very much appreciate your comments regarding your stay at the Mercure Hotel Kamen Unna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörg Belge Resident Manager

Feeling like a princess!!

Customer review rating 4.3/5

Ab Business - 11/06/2019 Confirmed reviews ALL

It was very nice. Good beds, wonderful breakfast, excellent service!

Customer review rating 4.3/5

John S. Solo - 11/06/2019 Confirmed reviews ALL

Very pleasant stay. Clean and modern hotel with helpful and efficient staff. Breakfast good also. Conveniently located near motorways.

Customer review rating 4.3/5

Anonymous Business - 16/05/2019 Confirmed reviews ALL

Staff is very nice and friendly

Dear Barbara Jane M., We very much appreciate your comments regarding your stay at the Mercure Hotel Kamen Unna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Good clean and welcoming hotel

Customer review rating 4.3/5

Andrew Friends - 01/05/2019 Confirmed reviews ALL

Very good. Staff helpful and responsive. Excellent breakfast, comfy and clean rooms

Dear Andrew P., We very much appreciate your comments regarding your stay at the Mercure Hotel Kamen Unna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Good room, bad service in restaurant

Customer review rating 4.3/5

Olivier Friends - 24/04/2019 Confirmed reviews ALL

Very good, tidy and quiet room. Bathroom could get an upgrade. Restaurant and breakfast service was honestly quite bad, both personel and menu for dinner.

Dear Olivier M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Kamen Unna. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Hotel Management

Super

Customer review rating 4.3/5

John Business - 05/04/2019 Confirmed reviews ALL

Super

Dear John H., We very much appreciate your comments regarding your stay at the Mercure Hotel Kamen Unna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Nice room with some cleaning and maintenance required

Customer review rating 4.3/5

Tjnjr Business - 15/03/2019 Confirmed reviews ALL

In general, the stay was quite pleasant. The front-desk, breakfast, restaurant, and bar staff are awesome. This trip, I had maintenance and cleaning needs that took a couple days each to get resolved. I had a towel bar that kept falling when I tried to hang a towel on it. There were cobwebs along the top of the walls and the walls were in desperate need of a wipe-down to get the dust under control. These were momentary inconveniences that were resolved to my satisfaction.

Dear Tom N., We very much appreciate your comments regarding your stay at the Mercure Hotel Kamen Unna. We optimize our working processes daily and ensure additional quality controls are implemented. Your case has been discussed with the executive housekeeper and the involved persons and new problem solving approaches have been determined Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ihre Hoteldirektion ________________________________________ Mercure Hotel Kamen Unna ________________________________________
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