Mercure Hotel Kamen Unna 4 stars

Staff, Rooms and Restaurant where excellent I can recommend this hotel

Hotel is well situated very close to the highway and has many at least 2 good restaurants and the most popuplar fastfood chains at walkable distances. The staff is very friendly and helpful at all times. 24 hour reception and the rooms are very clean. Hotel also has a gym. Generally the service is excellent but less this time, maybe because the hotel was fully booked and some staff members were overwelmed. My shower gel was empty and although i asked every morning it was never refilled, that was an unpleasant exception. Good breakfast variety and restaurant staff goes the extra mile for fulfill wish. I however missed freshly made fruit salad for breakfast. The rotation of the dinner menu is definitely a plus although i must admit i missed the grilled dorade (fish) from the previous menu. The restaurant has improved very much compared to 2-3 years ago.

I want to make this short - maybe somebody will be interested in order to raise the standard a bit. Our stay was not fully bad, but considered the price to value ratio the hotel did not do very well. 2 days prior to arrival an upgrade has been offered and I accepted that. On arivval the desk person acknowledeged that the upgrade has been done, but it did not show on the invoice that only showed total amount and no details. Next morning, I asked to get an invoice with details and now it was clear - no upgrade. The state of the room and bathroom supported the idea that there was no upgrade done. The day after the checkin, I received an email also saying that an upgrade was not possible. Breakfast: the rolls were not fresh at all. more like 2 days old. but there was a sign stating the high quality of the locally produced bakery products. Asking the staff about fresh rolls we got the answer that "this is what we got from said bakery" - so it must be fresh. Another couple travelling with us experienced this: no more towels available - so the staff suggest to use the small and thick floor things you have in the bathroom as towels. That shouldn´t be a problem, as these are also washed daily.... Really ? This is a 100+ rooms hotel, only half way full at the best and they run out of towels ? So, paying 342 Euro for 2 nights gives me bad feelings about that "experience".

Very nice, clean and beautiful hotel. Perfect staff.

We arrived before check-in time they made it possible we could go into our rooms early