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Mercure Hotel Kamen Unna 4 stars

Customer review rating 4.3/5 808 reviews

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Mercure Hotel Kamen Unna
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+ 20 Services

Hotel extras

  • 104 rooms, with A/C for a restful night's sleep.

  • Includes a Tassimo Espresso machine, for a good start to the day!

  • Also with a bottle of Gerolsteiner mineral water for your health!

  • 14 air-conditioned meeting rooms with natural light for a successful event!

  • High-speed wi-fi for working on the Internet before and after the seminar!

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Snack & beverage machinePaying
Leisure and activities
  • Fitness centre
  • SaunaPaying
Business services
  • 16 Meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Mercure Hotel Kamen Unna

Kamen Karree 2
59174 kamen
germany

Tel: +4923079690

Fax: (+49)2307969666

Check-in from 15h00

Check out up to 12h00

  • By plane

    DORTMUND AIRPORT At 10km / 6 miles

  • By train

    KAMEN At 3km / 1 miles

GPS :51.57192, 7.67049

Our accommodation(s)

An oasis of comfort in the eastern part of the Ruhr valley: The 4-star Kamen Unna hotel has 94 Standard and Privilege Rooms with adjustable air conditioning. The top-quality features include a desk and free WIFI available round the clock as well as a minibar. You can watch Sky Cinema for free on your flat-screen TV. Travelling with your family? One child up to the age of 12 can stay in their parents' room free of charge. Your pet is also welcome at a charge of EUR 10 per night.

Privilege room with king-size bed

  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior room with double bed or 2 single beds

  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk
  • Direct dial telephone

Standard Room with queen-size or double bed

  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Studio with king-size bed

  • Max. number of persons: 2
  • Area: From 34 m² / 366 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Rooms

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Our restaurant will remain closed until further notice

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ME LOUNGE

Non contractual photo

unfortunately our bar will remain closed until further notice

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 168 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Hotel Kamen Unna

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

808 reviews

tripadvisor

TripAdvisor Rating 4.0/5

207 reviews

Customer review rating 3.0/5

Anonymous Business - 13/02/2020 Confirmed reviews ALL

Normally only stay here due to location being close to office I visit. This time the hotel was sold out for other days I wanted and I only stayed one night in Mercure and had to stay at different hotel 20 minutes away. Other hotel was much nicer and newer and will probably stay there in future.

Dear Mr. C., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Your Hotel Management

Good service

Customer review rating 4.5/5

Astrid Business - 03/02/2020 Confirmed reviews ALL

Comfortable beds, nice and clean rooms. Good breakfast and good location.

Dear Mrs B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Management
Customer review rating 2.0/5

Anonymous Business - 25/01/2020 Confirmed reviews ALL

Not recognized and unwelcome

Dear Joost M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Kamen Unna. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Hotel Management

Returning Customer

Customer review rating 4.5/5

A.v. Business - 22/01/2020 Confirmed reviews ALL

Nice room. Breakfast should be rather included. Not provided in the reservation as an option.

Dear Guest, Thank you for taking the time to share your feedback. We looking forward to welcome you back to our hotel very soon! Sincerely Your Hotel Managment
Customer review rating 4.0/5

Anonymous Business - 09/12/2019 Confirmed reviews ALL

Stayed at this hotel several times in last few months. Pretty standard hotel at reasonable rate.

Dear Mr. C., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hotel Management

Met expectations

Customer review rating 4.0/5

Anonymous Business - 21/11/2019 Confirmed reviews ALL

Staff were friendly choice in restaurant very poor

Dear Mr. Edmons, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hotel Management

Thoughtfull

Customer review rating 5.0/5

John Business - 04/11/2019 Confirmed reviews ALL

Thoughtfull and the team makes you feel at your ease

Dear John H., We very much appreciate your comments regarding your stay at the Mercure Hotel Kamen Unna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Hotel Management
Customer review rating 4.5/5

Anonymous Business - 02/11/2019 Confirmed reviews ALL

Overall good stay

Dear Jason John C., We very much appreciate your comments regarding your stay at the Mercure Hotel Kamen Unna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Hotel Management

Partly Satisfied

Customer review rating 1.5/5

Rudran K. Business - 21/10/2019 Confirmed reviews ALL

Location, cleanliness and comfort of the room was excellent. Staff were very pleasant. However, parking was expensive consider I only stayed for 8hrs. Also the breakfast was very poor to compared with other Mecure hotels I stayed in Germany. No value for money and I will never take breakfast there again.

Dear Rudran K., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hotel Management

Reasonable

Customer review rating 3.5/5

Phil Business - 19/10/2019 Confirmed reviews ALL

Wanted something simple from the kitchen but the bar man wouldn't even go and ask, all I wanted was fried egg and French fries

Dear Phillip W., Thank you for taking the time to tell us about your experience at the Mercure Hotel Kamen Unna. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management

Very pleasant

Customer review rating 4.0/5

Anonymous Business - 25/09/2019 Confirmed reviews ALL

Quite Friendly staff Clean comfortable

Dear Mr. B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your Hotel Management

Keep up the good work

Customer review rating 4.5/5

Andrew B. Couples - 16/09/2019 Confirmed reviews ALL

Excellent stay at hotel this weekend was a bit concerned when we were told we weren't allowed animals in our room especially as it was the terraristika. This was quickly resolved to only venomous animals weren't allowed in. Other than that it went swimmingly

Dear Andrew B., We very much appreciate your comments regarding your stay at the Mercure Hotel Kamen Unna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management
Customer review rating 2.0/5

Anonymous Business - 12/09/2019 Confirmed reviews ALL

I stayer for only a few hour in the hotel to get some rest. Although a room upgrade was given I was not able to sleep due to the fire alarm that kept me awake for most of the night

Dear Joost M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Kamen Unna. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. We would be pleased if you would give us the opportunity to positively surprise you with our service on your next hotel stay in Kamen. Sincerely, Hotel Management
Customer review rating 5.0/5

Anonymous Solo - 27/08/2019 Confirmed reviews ALL

Super

Dear Dmitrijs B., We very much appreciate your comments regarding your stay at the Mercure Hotel Kamen Unna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your hotel management

Very professional and curtious. Perfect. As above

Customer review rating 5.0/5

Anonymous Couples - 16/08/2019 Confirmed reviews ALL

Will definitely recommend to anyone else who is going that way. Perfect stay. Thanks.

Dear Edward O., We very much appreciate your comments regarding your stay at the Mercure Hotel Kamen Unna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management

Satisfactory stay

Customer review rating 4.0/5

Philip Couples - 14/08/2019 Confirmed reviews ALL

Nice, quiet room. Good breakfast. Appauling that one has to pay 10 Euro to use the hotel car park, when hotel is located in a large shop neighbourhood (IKEA and garden centre) which is totally deserted in the evening. You cannot even drive your car to the entrance to off-load luggage without entering the pay car park.

Perfect short stop

TripAdvisor rating 5.0/5

Dameon S Couples - 23/07/2019 TripAdvisor review

Set in quiet, spacious grounds this hotel offers everything a traveller needs. Our room for 2 adults and a German Shepard provided plenty of space for the 3 of us. The room was cleaned to a very high standard and the bed provided a very good nights sleep. The grounds are perfect for a dog, spacious with plenty of grass. If your dog chases rabbits keep it on the lead as they are everywhere 😊. A very quiet hotel close to the main road. Staff are extremely pleasant and helpful. Have used this hotel 5 times now and have never been disappointed.

Dear Dameon, we very much appreciate your comments regarding your stay at the Mercure Hotel Kamen Unna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörg Belge Resident Manager

When travelling and need for a good hotel, this is it

TripAdvisor rating 4.0/5

Arnulf T Couples - 13/10/2018 TripAdvisor review

If you are on the road and you need a nice place to stay overnight, this Mercure is perfect. Close to the Autobahn, but far from the city centre. If you want to go sightseeing, drop this, but if you want a nice, clean and good quality sllep and good food, I recommend this hotel. Nice, polite and serviceminded staff, clean rooms and good beds.

Dear guest, we find it fantastic and we are delighted to receive such a positive feedback from you. Through your feedback you help us to constantly improve and guarantee top quality. We would be pleased if you choose to enjoy our hospitality and our friendly atmosphere during your next stay. FEEL WELCOME! Your hotel management

Wrong room

TripAdvisor rating 2.0/5

gijs993 Friends getaway - 05/07/2018 TripAdvisor review

We arrived at the hotel and everything was perfectly fine. I booked 2 rooms with both 2 beds in it. When we entered the room we found out we had 2 rooms with both only 1 bed in it. We were not happy with this fact because I booked something else. When we went to the front desk to ask if they could change the room they were really not amused but luckily after one hour of talking we finally got 1 other room.

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Kamen Unna. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Your hotel management

Leisure break

TripAdvisor rating 5.0/5

michelleshade28 Family - 15/12/2017 TripAdvisor review

My husband and I have stayed here a few times and we are never disappointed, we have a keen hobbie for reptiles and if there is a show on in Hamm the hotel is very happy for us to have the reptiles stay there.

Dear Michelle, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon and we wish all the best for you and your family have a Merry Christmas. Sincerely your hotel manager

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