Customer review rating (ALL Rating) 4.5/5 396 reviews
Find peace and relaxation in the 117 modern, air-conditioned rooms after an exciting day in Münster. Equipped with coffee and tea, WIFI and a smart TV, no wishes remain unfulfilled. Children under 12 years stay free of charge in their parents' room.
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Novotel Münster City
VON STEUBEN STR. 4 TO 6
Telephone +49 251 5968710
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Access: 200 m / 0.12 mi 2 min walk / 1 min drive
Access: 1 km / 0.62 mi
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The kitchen team of the Gold and Brown bar and restaurant spoils you with Californian and urban cuisine from noon. Balanced meals, cool drinks and a children menu meet every taste.
Our guest reviews
100% genuine reviews from our guestsFind out more
Horrible , do not recommend
Customer review rating 0.5/5
Cristina C. Couples - Confirmed reviews ALL
Rude staff , had to fight to not charge me twice for the room , horrible atittude
Customer review rating 4.0/5
Anonymous Solo - Confirmed reviews ALL
I arrived late due to train delays and team managed to arrange food for me despite kitchen already closed, thank you! I asked for a quiet room but gentleman behind desk didn’t know which rooms were to internal courtyard, thankfully he had someone else close by who knew. Room was very cold! (16 degrees), maybe not used in a while? I had staid in Münster to not come back to ice cold flat in Rheine. Food was delicious, Team very friendly. I stay at Novotel for the great beds but this time couldn’t sleep well, perhaps due to room temperature which then slowly increased. But nice hotel and would stay again
Customer review rating 4.5/5
Anonymous Business - Confirmed reviews ALL
everything is perfect, only two things to improve: - check-in takes to much time I think due to complex IT-systems or less skills regarding this - cleanliness in the bathroom decrease significantly
Dear Matthias H., We very much appreciate your comments regarding your stay at the Novotel Münster City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Münster City
Hotel brand new, great rooms and well located
Customer review rating 4.5/5
Alex Business - Confirmed reviews ALL
if I could suggest, leave on your website the address for the parking across the road, so guests can drive straight to the parking. I had to park 3 blocks from the hotel and walk to get the information where I should park.
Dear Mr. S., thank you very much for your comments about your stay at Novotel Münster City. We are very unhappy that you had a bad experience with our parking options. With pleasure I would like to inform you that we have already published the address, including map overview, parking costs and conditions of use on our Accor website. You can find more details at: https://all.accor.com/hotel/A219/index.de.shtml#section-facilities We would be pleased to welcome you again as a guest in our house soon and in the meantime we are at your service at any time by phone or e-mail, both before and after your stay. Greetings from Münster Novotel Münster City
It was ok. Not good.
Customer review rating 2.5/5
Kate Solo - Confirmed reviews ALL
No AC, room is too small , no sound proof. But clean enough.
Dear Hsiu Yi H., Thank you for taking the time to tell us about your experience at the Novotel Münster City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are very sorry that you were not satisfied with our upscale room amenities and will therefore address your comments internally. Air conditioning is generally not available during the winter months. Above a certain outside temperature, our ventilation system switches between heating and air conditioning. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Münster City
* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price