Hotel Morris Sydney - Handwritten Collection 4 stars

Customer review rating (ALL Rating) 4.4/5 1,726 reviews

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412 Pitt Street, Haymarket, 2000 Sydney, Australia

Description

Hotel extras

  • A brand new art deco boutique hotel in the heart of Sydney CBD

  • Bar Morris, an intimate wine bar with delicious Italian inspired food.

  • A la carte breakfast is available daily with barista made delicious coffee

Our accommodation(s)

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Hotel location

Hotel Morris Sydney - Handwritten Collection

412 Pitt Street, Haymarket
2000 Sydney
Australia

GPS:-33.878796, 151.207398

Telephone

Access and transport

Hotel services

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On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Bar Morris

Bar Morris is your culinary haven, open for breakfast, lunch, and dinner. Kick start your day with Industry Beans coffee. Lunch brings daily pasta or panini specials, setting the stage for a lavish Italian dinner and delicious wines & cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,726 reviews

Customer review rating 1.0/5

Conor B. Friends - Confirmed reviews ALL

Room was good, but the fire alarm went off for no reason at 4 am for so long. Also, my friend paid for a coffee that I was not given. Charged but your hotel kept the money and did not deliver the coffee.

Customer review rating 4.0/5

Peter R. Couples - Confirmed reviews ALL

Nice comfortable room with a King size bed, modern bathroom & friendly staff!

Customer review rating 4.0/5

Nathan D. Couples - Confirmed reviews ALL

The location is great being right in the middle of Thai Town with many food choices. Coles at World Square is close by. It's an easy walk to the main shopping centre as well as Central and Haymarket. The hotel is amenities are few, but the ground level bar is very nice and relaxing. The staff were all incredibly friendly. The room was a little small but well furnished and comfortable - good value for money.

Ciao Nathan Thank you for your thoughtful review. I am very pleased to hear that the location worked so well for your stay and that being right in the heart of Thai Town gave you plenty of great food options. It is also wonderful to know the team made such a strong impression and that the bar felt like a relaxing spot to unwind. I appreciate your comments on the room size and amenities. Our heritage footprint does mean some rooms are compact and the hotel is intentionally boutique in scale, but I am glad the furnishings and comfort still delivered good value for money. If you prefer a little more space next time, we can recommend a room type that suits your stay style through room options. Thank you as well for highlighting the bar team member who looked after you each afternoon. Your kind words will mean a great deal to him and to the whole team. We are grateful for your loyalty as an ALL Gold member and would be delighted to welcome you back for another warm and comfortable stay in the city. Grazie Luke Gibbs General Manager Hotel Morris Sydney Handwritten Collection

Customer review rating 3.5/5

Pamela A. Y. L. Families - Confirmed reviews ALL

Beautiful room, delicious breakfast, but some points for improvement: No ramp to enter the hotel. Very inconvenient for me, as I had luggages. I also got confused that entry is thru the resto, a sign would have been better to direct guests. Also, early check-in not possible.

Ciao Pamela Thank you for sharing your feedback. I am very glad to hear you enjoyed the room and breakfast, but I am sorry that your arrival experience did not feel smooth or well supported. We do have ramp access at the hotel, and I apologise that this was not clearly explained or proactively offered when you arrived with luggage. Your comment highlights that we need to communicate this much better, both at the entrance and during check in. We will review our signage and our arrival briefing so guests are guided confidently from the moment they reach the door. I also understand how the shared entrance with the restaurant can feel confusing on a first visit. Clearer direction is something we are working on, and your feedback reinforces the importance of this. Regarding early check in, I am sorry we were not able to accommodate this during your stay. When the hotel is fully committed the night before, it limits our ability to prepare rooms earlier than the standard time, but we should always explain this with care and offer alternatives where possible. Thank you again for your honesty and for your loyalty as an ALL Platinum member. Your feedback helps us refine the arrival experience so it feels more intuitive and welcoming for future guests. Grazie Luke Gibbs General Manager Hotel Morris Sydney Handwritten Collection

Customer review rating 1.5/5

Xu L. Couples - Confirmed reviews ALL

Unsatisfied staying experience. 1. When I check in, the front desk didn't greet me with recognizing my member loyalty. She also didn't offer brief introduction about restaurant and breakfast. 2. The room is very ordinary. I cannot feel any heritage part of this hotel. There is a window in my room but cannot see anything just the wall of another building. 3. Around 4am, we were waken up by loud fire alarm. It was a torture! 4. I spent more than 200 dollars one night for accor double advantage offer, then when contact customer service they replied because I booked red hot room so I can not have bonus points. First time I felt I fell into trap and accor is playing the words games to loyal customers. That's a very dangerous move to damage the loyal relationship. 5. I will not recommend anyone to stay in Sydney Morris hotel.

Ciao Xu L. Thank you for taking the time to share such detailed feedback. I am very sorry to read that your stay at Hotel Morris did not meet your expectations, especially given your long history with Accor. Your loyalty deserves a consistently warm and seamless experience and it is clear we fell short for you on several fronts. I apologise that you did not feel recognised as a member on arrival and that the welcome and orientation were not delivered with the care you should expect. This is something we take seriously and I will be addressing it directly with the team. I also understand your disappointment with the room and the limited outlook. Our heritage building does mean some rooms have compact layouts and internal facing windows, but we can always recommend room types that offer more space or a different aspect. I am sorry this was not offered to you. The early morning fire alarm was caused by an external issue and I appreciate how disruptive and unpleasant it was. We should have communicated more clearly and offered a more supportive response afterwards. I apologise that this did not happen. Regarding the Accor Double Advantage offer, I understand how frustrating it must have felt to learn that Red Hot Rooms are excluded. The terms can be confusing and I am sorry this left you feeling misled. I will share your feedback with Accor so they can review how these offers are communicated. Finally, I am sorry that the overall atmosphere and facilities did not create the sense of holiday or special experience you were hoping for. Your comments are important and will help us continue to refine how we present and deliver the boutique character of the hotel. Thank you again for your honesty. I would welcome the chance to restore your confidence in us should you consider returning to Sydney. Grazie Luke Gibbs General Manager Hotel Morris Sydney Handwritten Collection

Other web-users rate our hotel

  • 794 reviews 9.6/10 Location
  • 1,205 reviews 7/10 Room
  • 1,218 reviews 8.7/10 Service
  • 23 reviews 5.6/10 WiFi
  • 628 reviews 4.3/10 Comfort
  • 511 reviews 9.1/10 Vibe
  • 351 reviews 6.6/10 Cleanliness
  • 243 reviews 7.4/10 Breakfast

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