Sofitel Singapore City Centre 5 stars

Customer review rating (ALL Rating) 4.6/5 2,762 reviews

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Description

Hotel extras

  • In the heart of the Central business district, with direct access to Tanjong Pagar MRT Station

  • Luxurious Rooms With Bathtub, Free WiFi and Floor-to-Ceiling Windows

  • Enhanced Luxury Experience With Leading Culinary & Lifestyle Brands

  • Winner of 17 prestigious awards in hospitality, conferences & events, and food & beverage

  • An oasis for the mind and body with state-of-the-art facilities and wellness programmes

Our accommodation(s)

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Hotel location

Sofitel Singapore City Centre

9 Wallich Street
078885 SINGAPORE
Singapore

GPS:1.276794, 103.844815

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RACINES

Only the finest local and seasonal ingredients go into the selection of delicious dishes at Racines. For an unforgettable meal in Singapore's city centre, discover our four live cooking stations showcasing refined French and Chinese cuisine.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,762 reviews

Customer review rating 3.5/5

Suet P. T. L. Business - Confirmed reviews ALL

Housekeeping staff very helpful. Nice check in experience as well as perfect concierge service. Restaurant Recine staff service not good, the server didn't collect the used plates and they just walk around.

Dear Valued Guest, Thank you for staying with us at Sofitel Singapore City Centre and for taking the time to complete our survey. Our teams believe in the importance of providing a memorable stay experience for all our guests and naturally, we are disappointed to learn that your stay has not been completely satisfactory. We noticed the low ratings which you have given us for your stay experience and we appreciate your candid feedback. Please rest assured that your concerns have been shared with our relevant department heads for review and improvement. We thank you again for sharing your feedback and look forward to welcoming you back soon. Warm regards, Priya Dass Quality

Customer review rating 4.5/5

Po Y. Y. Business - Confirmed reviews ALL

The staff offers help whenever they see the customers are in need. Love their smile and friendliness. It will definitely become one of the key reason for my next visit!

Dear Valued Guest, Thank you for taking the time to complete our survey. We appreciate your kind compliments and are very proud of our team's dedication to making each and every guest stay so special! We look forward to your next visit with us at Sofitel Singapore City Centre! Warm regards, Priya Dass Quality

Customer review rating 4.5/5

Frederique S. Business - Confirmed reviews ALL

I had a very nice stay at the hotel. The check in employee went the extra mile to provide a breakfast boxe as I was departing at 05:30am way before the breakfast official time. It was greatly appreciated for the long road trip ahead. On my return I had the pleasure of enjoying the buffet breakfast which was excellent! My only little issue, was locating the aircon control panel in the bedroom as I wanted to switch the air conditioner off! I found it by chance! Maybe a little note or a word during the check in process would be wise as my colleague experienced the same issue. If not, the room are super clean, the bed and bedsheets are so comfortable! The bathroom is beautiful and the view from the room incredibly nice!

Dear Valued Guest, Thank you for this positive review! We are very proud of our teams’ commitment to making Sofitel Singapore City Centre a special place for our treasured guests, such as yourself! We appreciate the confidence you have placed in us and look forward to welcoming you back for another great stay! Warm regards, Priya Dass Quality

Customer review rating 4.5/5

Sarita B. Solo - Confirmed reviews ALL

Everyone was lovely. Had one exception at buffet breakfast at Racines, asked a staff for more glass for juice as the station was empty, and she seemed like she had a rough morning, quietly went ahead and did it. Probably having a bad day. Otherwise no biggie. Will stay there again next time. ☺️

Dear Valued Guest, Thank you for staying with us at Sofitel Singapore City Centre and for taking the time to complete our survey. We are glad to read that you enjoyed the majority of your time with us! At the same time, we appreciate your feedback as we are always looking to improve our guest experience. We thank you again for patronage and sincerely look forward to welcoming you back in the not too distant future! Warm regards, Priya Dass Quality

Customer review rating 3.5/5

Kent H. Couples - Confirmed reviews ALL

Overall we had a comfortable stay. The room is quiet with comfortable bed along with good hotel amenities of a 5 star hotel. Check-in was slow but check out was quick. The pool and garden is very nice but very noisy due to a wedding group taking photos for hours. It would be nice if this nuisance be informed beforehand so we could avoid those hours. The lobby is nice and big but most tables were reserved for some events so it was lack of tables for a quick bite or drinks. The foods in the main restaurant were decent but staff in the restaurant was very helpful and friendly. Our room was clean and well maintained. Staff was simply professional of a business 5 star hotel.

Dear Valued Guest, Thank you for staying with us at Sofitel Singapore City Centre and for taking the time to complete our survey. We are glad to read that you enjoyed the majority of your time with us! At the same time, we appreciate your feedback as we are always looking to improve our guest experience. We thank you again for patronage and sincerely look forward to welcoming you back in the not too distant future! Warm regards, Priya Dass Quality

Other web-users rate our hotel

  • 1,066 reviews 9.8/10 Location
  • 1,300 reviews 8.5/10 Room
  • 2,938 reviews 9.1/10 Service
  • 14 reviews 8.2/10 WiFi
  • 1,197 reviews 9.1/10 Food
  • 888 reviews 9.4/10 Vibe
  • 614 reviews 8.1/10 Breakfast
  • 538 reviews 8.5/10 Comfort

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