Sofitel Singapore City Centre 5 stars

Customer review rating (ALL Rating) 4.6/5 2,721 reviews

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9 Wallich Street, 078885 SINGAPORE, Singapore

Description

Hotel extras

  • In the heart of the Central business district, with direct access to Tanjong Pagar MRT Station

  • Luxurious Rooms With Bathtub, Free WiFi and Floor-to-Ceiling Windows

  • Enhanced Luxury Experience With Leading Culinary & Lifestyle Brands

  • Winner of 17 prestigious awards in hospitality, conferences & events, and food & beverage

  • An oasis for the mind and body with state-of-the-art facilities and wellness programmes

Our accommodation(s)

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Hotel location

Sofitel Singapore City Centre

9 Wallich Street
078885 SINGAPORE
Singapore

GPS:1.276794, 103.844815

Telephone
Fax +65 6428 5001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RACINES

Only the finest local and seasonal ingredients go into the selection of delicious dishes at Racines. For an unforgettable meal in Singapore's city centre, discover our four live cooking stations showcasing refined French and Chinese cuisine.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,721 reviews

TripAdvisor Rating  4.7/5  2,057 reviews

Fantastic Happy Hour

TripAdvisor rating 5.0/5

sunnyside_egg TripAdvisor review

Enjoyed a wonderful happy hour at 1864 Bar. Drinks were delicious and well priced for the happy hour but the highlight was the exceptional service from Germaine and Chris. They were friendly, attentive, and made the experience feel personalised. A cosy, classy spot to chill after dinner

Customer review rating 4.5/5

Hai D. Friends - Confirmed reviews ALL

That’s a good stay for all of us. A staff very friendly & supportive. We can easy access other place via metro inside hotel building.

Dear Valued Guest, Thank you for sharing your positive experience at Sofitel Singapore City Centre. We are delighted to hear that you found our staff friendly and that you appreciated the convenient metro access. Your feedback is valuable to us. Yours sincerely, Priscilla Osman Quality Manager

Customer review rating 3.5/5

Suhaimi B. L. Couples - Confirmed reviews ALL

The stay itself is good. However, we left some wire for charging our gadgets in the room after check out. Communication about this is a nightmare. First, we managed to inform the hotel within hours after our departure. The operator informed us that she would have to check with housekeeping and call us. We did not receive a call back. We then tried calling back the hotel for 2 days thereafter at night thinking it would be better to call when the hotel is perhaps not busy. For both days, no one picked up the phone! This is despite repeated calls - 12 consecutive calls? Something must be seriously wrong with the hotel's telephone service. If no one can contact the hotel by speaking to the operator after office hours, then the hotel is simply uncontactable to the outside world! This is not acceptable for a 5-star hotel of the stature of Sofitel. Your management should seriously look into this. To date, we still don't know if our items are found by housekeeping. Retrieving a lost and found item should not be this difficult.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. While I am pleased to hear that you enjoyed your stay, I regret to learn about the challenges you encountered in retrieving your lost item and the communication difficulties you faced. I understand that timely communication is crucial, especially when it involves lost property. It is disappointing to hear that our response did not meet your expectations. Our team strives to provide excellent service, and I appreciate your feedback regarding our telephone service. Please rest assured that your comments will be taken into consideration as we continuously seek to improve our operations. We sincerely apologize for any inconvenience you experienced during your attempts to reach us. Please allow us to follow up on your lost item and clarify the situation. Your satisfaction is important to us, and we hope to regain your trust in the future. Thank you for your understanding. Best regards, Priya Quality

Customer review rating 4.5/5

Trevor D. Couples - Confirmed reviews ALL

Generally very good overall

Dear Valued Guest, Thank you for your positive feedback regarding your stay. We are delighted to hear that you found our location to be convenient and that your overall experience was very good. We hope to welcome you back for another enjoyable visit. Yours sincerely, Priscilla Osman Quality Manager

Customer review rating 3.5/5

Berit K. Business - Confirmed reviews ALL

I have been staying at your hotel since it opened and I have to agree with my colleagues that the breakfast is not as it used to be. However, it's ok to scale down but not like this. Very poor selection of sweaty cold cut and cheese is not ok.

Dear Berit K., Thank you for your valuable feedback regarding your recent stay. I appreciate your loyalty to our hotel since its opening. I acknowledge your concerns about the breakfast selection; we continually strive to provide a delightful dining experience. Your comments will be taken into consideration as we review our offerings to ensure they meet the expectations of our valued guests. Yours sincerely, Priscilla Osman Quality Manager

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Other web-users rate our hotel

  • 1,032 reviews 9.8/10 Location
  • 1,243 reviews 8.6/10 Room
  • 2,629 reviews 9.2/10 Service
  • 9 reviews 8.1/10 WiFi
  • 1,018 reviews 9.1/10 Food
  • 768 reviews 9.4/10 Vibe
  • 527 reviews 8.1/10 Breakfast
  • 480 reviews 8.3/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.