Sofitel Singapore City Centre 5 stars

Customer review rating (ALL Rating) 4.6/5 2,764 reviews

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9 Wallich Street, 078885 SINGAPORE, Singapore

Description

Hotel extras

  • In the heart of the Central business district, with direct access to Tanjong Pagar MRT Station

  • Luxurious Rooms With Bathtub, Free WiFi and Floor-to-Ceiling Windows

  • Enhanced Luxury Experience With Leading Culinary & Lifestyle Brands

  • Winner of 17 prestigious awards in hospitality, conferences & events, and food & beverage

  • An oasis for the mind and body with state-of-the-art facilities and wellness programmes

Our accommodation(s)

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Hotel location

Sofitel Singapore City Centre

9 Wallich Street
078885 SINGAPORE
Singapore

GPS:1.276794, 103.844815

Telephone
Fax +65 6428 5001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RACINES

Only the finest local and seasonal ingredients go into the selection of delicious dishes at Racines. For an unforgettable meal in Singapore's city centre, discover our four live cooking stations showcasing refined French and Chinese cuisine.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,764 reviews

Customer review rating 4.5/5

Vicki B. Couples - Confirmed reviews ALL

The service was outstanding. The concierge was instrumental in retrieving our mobile phone left in a taxi. His efforts were greatly appreciated. Our experience in the Executive Lounge was also excellent, particularly the service provided by Julius.

Dear Valued Guest, Thank you for staying with us at Sofitel Singapore City Centre and for taking the time to complete our survey. Your compliments of our hotel and our team members are greatly appreciated. I am sure all of us enjoyed looking after you as much as you enjoyed your stay with us! We thank you again for this positive review and look forward to extending our warm hospitality to you soon! Warm regards, Priya Dass Quality

Customer review rating 4.5/5

Richard M. Solo - Confirmed reviews ALL

Overall I thought the hotel was very good. I appreciated the generous size of the room and bathroom, the gym and amazing pool. The surrounding garden area is very well designed and maintained. I want to give a big standout thank you to Chef Wong and Edmond in Racines Restaurant. I have coeliac disease and need to avoid gluten. Without prompting, Chef Wong came and found me at breakfast one morning and explained he would cook a local dish for me every day, gluten free. He did and they were all amazing. I appreciated the way he came out every morning to explain what they would be cooking. To me, this is service above and beyond - quite exceptional - and made me feel very well looked after. These two gentlemen are a huge asset to the hotel, and it would be appreciated if they can be recognised for that. And overall I'd add that breakfast was excellent generally - the buffet selection was great and there was a decent gluten-free bread/pastries section. Perhaps this could be expanded to include croissants in the future? Where does the hotel need to improve? That lies with the reception staff in my view. Check-in was efficient but very rushed. The impression I had was that I was just another guest. And far more importantly on checkout, the gentleman dealing with me never asked if I'd enjoyed my stay, or if I had any comments. I was handed a print out of the bill and a "hope to see you again", and that was it. Not good enough having spent eight nights at my own expense. This not withstanding, I would absolutely stay here again without hesitation.

Dear Valued Guest, Thank you for staying with us at Sofitel Singapore City Centre and for taking the time to complete our survey. We are heartened to read that you had a pleasant stay with us and that our team, especially the chefs were able to create a memorable experience for you! Thank you for taking the time to share your feedback with regards to our front office. As our guest stay experience is important to us, rest assured, we have shared this with the team for their review and action. We thank you again for your patronage and look forward to welcoming you back soon! Warm regards, Priya Dass Quality

Customer review rating 2.5/5

Arjun B. Business - Confirmed reviews ALL

When I checked in there was a massive queue with only one person at the counter. During my stay I saw this multiple times as I was going in and out. I wanted an item to be pressed and I was told if I give it at 7 pm I would get it next day at 7 pm. It took me a lot of effort to order food as the employee manning the room service couldn’t take the order. So I had to ultimately ask for the duty manager to help me. Lastly the lounge is really terrible. Breakfast there is a massive waste of time. A simple order of eggs and muesli took 30 minutes to arrive. Drinking water fountain in the room is very very slow to fill up bottles. The room service should fill up at least two bottles when they come to clean.

Dear Valued Guest, Thank you for staying with us at Sofitel Singapore City Centre and for taking the time to complete our survey. Our teams believe in the importance of providing a memorable stay experience for all our guests and naturally, we are disappointed to learn that your stay has not been completely satisfactory. We are also highly concerned to learn of the issues that you have highlighted as they do not reflect the high level of exceptional service that we pride ourselves on. We wish to assure you that your feedback has been shared with our relevant department heads concerned for action and rectification. We are committed to resolving these issues and hope you will give us the opportunity to regain your trust. Warm regards, Priya Dass Quality

Customer review rating 4.5/5

Asako F. Solo - Confirmed reviews ALL

It is easy to access from metro station, and you can find many shops and restaurant nearby and it is convenient to stay and go around. Yet, inside the hotel, you can stay away from liveliness outside.

Dear Valued Guest, Thank you for taking the time to complete our survey! We are so glad to read about how convenient it was to explore our beautiful city with Sofitel Singapore City Centre as your base! Your sharing of your experience with us is very much appreciated and we look forward to your next visit to our hotel! Warm regards, Priya Dass Quality

Customer review rating 2.5/5

Caroline C. M. Business - Confirmed reviews ALL

Very well located. The rooms need a refresh, in particular the carpets and lighting which feel quite dated

Dear Valued Guest, Thank you for staying with us at Sofitel Singapore City Centre and for taking the time to complete our survey. Our teams believe in the importance of providing a memorable stay experience for all our guests and naturally, we are disappointed to learn that your stay has not been completely satisfactory. We are also highly concerned to learn of the issues that you have highlighted as they do not reflect the high level of exceptional service that we pride ourselves on. We wish to assure you that your feedback has been shared with our relevant department heads concerned for action and rectification. We are committed to resolving these issues and hope you will give us the opportunity to regain your trust. Warm regards, Priya Dass Quality

Other web-users rate our hotel

  • 1,063 reviews 9.8/10 Location
  • 1,286 reviews 8.5/10 Room
  • 2,834 reviews 9.2/10 Service
  • 12 reviews 9.1/10 WiFi
  • 1,125 reviews 9.2/10 Food
  • 859 reviews 9.4/10 Vibe
  • 594 reviews 8.2/10 Breakfast
  • 523 reviews 8.2/10 Comfort

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