Grand Mercure Dubai City 5 stars

Customer review rating (ALL Rating) 4.2/5 1,157 reviews

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61B Street, Garhoud, Next to Al Garhoud Metro Station, 79841 DUBAI, United Arab Emirates

Description

Hotel extras

  • Staycation Perk: Free breakfast + 20% off dining, laundry, and spa treatments.

  • Your City Home: Premium rooms & serviced suites offering space, stability, and comfort.

  • Family & Zen: Sun-soaked family pool with dedicated kids' zone and a luxury spa.

  • Urban Hub: 5-min walk to Metro; instant access to Deira City Center & Festival City.

  • QOVA Work-Life: Swap your desk for the high-energy vibe at our QOVA lobby workspace.

Our accommodation(s)

Hotel location

Grand Mercure Dubai City

61B Street, Garhoud, Next to Al Garhoud Metro Station
79841 DUBAI
United Arab Emirates

GPS:25.250933, 55.343706

Telephone
Fax +971 4 525 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

WALIMA

All-day dining. Prepared with elevated premium quality and presented with an engaging modern air either dining for a buffet experience or ala carte.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,157 reviews

Customer review rating 4.5/5

Sjoerd K. V. R. Solo - Confirmed reviews ALL

Great service! I arrived 8 am in the morning after 3 night of night flights with max 3 hour of sleep each night. And due to availability and loyalty status, the hotel was able to offer me an early check-in. After which I slept from 9 am till 10.30 pm in one go. The hotel also offered a later check out which was great due to my extremely busy agenda with back2back meetings. And finally! The breakfast was great! Defenitely improved from over a year ago. Would love if it they have the addition of smoked salmon at the breakfast. And biggest glasses for the juice please. But the rest is perfect. Unfortunately the rooftop pool was closed. Probably for security reasons due to the ongoing situation. The other main pool however was closed at 6 pm already. This was a bummer, it would be great if the pool could remain open till 8 or 10 pm. In the past the hotel also had amazing fish buffet beside the pool, I miss those days as these were amazing. Again, probably not happening due to the low flow of guests now. Overall the hotel deserved a solid 9.

Dear Sjoerd K. V. R., Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you appreciated the early check-in and late check-out options, which we strive to provide for our loyal guests. It is also gratifying to know that you enjoyed our breakfast offerings and noticed improvements since your last visit. Your suggestion regarding smoked salmon and larger glasses for juice is appreciated and will be noted for future consideration. We understand your disappointment regarding the closure of the rooftop pool and the early closing time of the main pool. These decisions are made with guest safety in mind, especially in light of current circumstances. We value your input and will take it into account as we consider future enhancements. Thank you for your kind words and for rating us a solid 9. We look forward to welcoming you back to Grand Mercure Dubai City in the future. Best regards, Grand Mercure Dubai City

Customer review rating 3.5/5

Aiham A. Business - Confirmed reviews ALL

I would like to share this feedback respectfully and in the spirit of maintaining the high level of service I have come to expect from your establishment. Unfortunately, this was one of the most disappointing experiences I have had. I visit regularly and usually use my personal 230 ml thermal cup for coffee. Normally, it is filled only once without any issue. However, on this occasion, the waiter refused to fill my cup for the first time, claiming that I might take it with me when leaving, even though I was clearly consuming the coffee while staying at the restaurant, as I always do. If there happened to be anything left afterward, I would simply take the remainder with me. At first, I assumed the waiter might be new or unfamiliar with the usual policy, so I approached the staff member standing at the entrance for clarification. To my surprise, she also refused, explaining that customers are not allowed to take any remaining beverage outside the premises. Honestly, I found this quite unusual, especially considering that the drink had already been paid for, and obtaining another cup of coffee is simply a matter of paying the applicable price. What disappointed me the most, however, was that the tone of the conversation felt somewhat impolite and lacking in professionalism, which did not reflect the level of hospitality I expected from your establishment. I hope this feedback will be taken constructively and used to improve the customer experience, as well as to clarify this policy for both staff and guests in a more professional and customer-friendly : manner Additionally, just one day prior to this incident, I was surprised to find a live insect in my salad. To be fair, the chef handled the situation professionally and courteously, and I appreciated the apology that was offered at the time. However, when combined with my most recent experience, it unfortunately left me feeling disappointed with the overall consistency of service and quality control.

Dear Aiham A., Thank you for sharing your feedback regarding your recent experience at Grand Mercure Dubai City. I sincerely apologize for the disappointment you encountered during your visit, especially concerning the service you received regarding your coffee. Our staff is trained to provide a welcoming atmosphere, and I regret that the interaction did not meet your expectations. Your observation regarding our policy on takeaway beverages has been noted, and I appreciate your suggestion for clearer communication of this policy. I am also sorry to hear about the issue with your salad. It is reassuring to know that our chef addressed the situation promptly; however, I understand how this incident, combined with your recent experience, could lead to concerns about consistency in our service and quality. We value your loyalty as a regular guest and will take your comments into consideration as we strive to enhance our guest experience. Thank you once again for your constructive feedback. We hope to have the opportunity to serve you better in the future. Best regards, Grand Mercure Dubai City

Customer review rating 3.5/5

Abdelmoumene B. Solo - Confirmed reviews ALL

Good

Dear Abdelmoumene B., Thank you for taking the time to share your feedback regarding your recent stay at Grand Mercure Dubai City. We are pleased to hear that you found your stay comfortable. Your comments are valuable to us, and we hope to enhance your experience in the future. Should you decide to visit us again, we look forward to providing you with an even better experience. Goodbye and best regards, Grand Mercure Dubai City

Customer review rating 1.0/5

Johan A. Couples - Confirmed reviews ALL

4x repeaters for layovers with my partner. We smoothly checked-in at midnight with Uyer at Ibis who gave us a pool view at Mercure and came back from the airport at 5am. Because of connecting room with a crazy family, we could not sleep so at 9am Sayed upgraded us to an amazing suite and location with late c/o. Many thanks to Sayed who took prompt action and solved the situation under 5min with no pressure. On departure, we went to reclaim our 50AED (that Uyer couldnt give us upon c/i). Ibis Receptionist Pulia told us to c/o at Mercure reception since the upgrade was made there and that a receptionist named Rikitash will wait for us to give us our deposit/change back. Confused because our taxi was already waiting in front of Ibis, we quicly went back to Mercure only to see the lady with a busy guest. After 11min of waiting, my partner told her we just needed our cash for tips and taxi. However she rudely interrupted her stating she's busy with a 2 room booking. No assistance was offered from the 2 other receptionists that seemed to be laughing about the situation. After 4 more minutes, I explained the glitch to the Duty Manager. The Manager approached her to understand what took her so long. They had no printer working to get an invoice but the 50AED was on her desk. Rikita took more time to write down an invoice while we lost our taxi in the other building. It took almost 22min to get back a note of 50AED we couldn't get upon c/i because of their cash inventory. The whole situation was outrageous and out of standards for ACCOR members and repeaters. Serious actions need to be taken against those receptionists that don't represent what hospitality stands for.

Customer review rating 1.0/5

Lutfi A. B. Couples - Confirmed reviews ALL

Breakfast was like a fish market. Very bad, understaffed. No food was remaining on the buffet, and refills of items were missing. Waiting for a table for more than 30 minutes. I asked for the Manager F&B, and nobody knows where he/she is. Then asked for the duty manager, but no one knew who the duty manager was.

Dear Lutfi A. B., Thank you for sharing your feedback regarding your recent experience at our hotel. I sincerely apologize for the inconvenience you encountered during breakfast, as it is our goal to provide a pleasant dining experience for all our guests. I appreciate your comments about the staff availability and the service, and I will ensure that your concerns are communicated to the appropriate departments for evaluation. Thank you once again for your input, and I hope to have the opportunity to serve you better in the future. Best regards, Grand Mercure Dubai City

Other web-users rate our hotel

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