Grand Mercure Dubai City 5 stars

Customer review rating (ALL Rating) 4.1/5 1,199 reviews

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61B Street, Garhoud, Next to Al Garhoud Metro Station, 79841 DUBAI, United Arab Emirates

Description

Hotel extras

  • Exquisite facilities with premium & modern 5 star 361 hotel rooms & family suites

  • Rooftop with glass-bottom pool, outdoor pool with kids area, gym, 3 outlet & lounge, 1 cafe

  • 5-min walk to Al Garhoud Metro Station and close to Deira City Center, and Festival City,

  • Free High Speed WiFi and covered parking

Our accommodation(s)

Hotel location

Grand Mercure Dubai City

61B Street, Garhoud, Next to Al Garhoud Metro Station
79841 DUBAI
United Arab Emirates

GPS:25.250933, 55.343706

Telephone
Fax +971 4 525 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

WALIMA

All-day dining. Prepared with elevated premium quality and presented with an engaging modern air either dining for a buffet experience or ala carte.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,199 reviews

Customer review rating 3.5/5

Ruvimbo W. Friends - Confirmed reviews ALL

check in went on very well however in 3 days into our stay we were told 2 of our friends had to pay for breakfast and yet we had paid for it. that was very disturbing

Customer review rating 5.0/5

Gregory W. S. Business - Confirmed reviews ALL

In the midst of an unprecedented and deeply stressful situation, the staff demonstrated extraordinary professionalism, calm, and genuine care—making guests feel safe, supported, and profoundly respected when it mattered most.

Customer review rating 1.0/5

Aleksei E. Families - Confirmed reviews ALL

We were brought to the hotel by a tour company from the airport because our flight was delayed from 11:00 PM to 8:00 AM. We arrived with two small children. After receiving your email asking to rate our stay, I gave a score of 2 for service, and I would like to explain why. When we were checked in, the reception told us that the restaurant would still be open for another 5 minutes. We immediately went there, but a young male host at the restaurant entrance (a young man with braces) told us that the restaurant had already closed 5 minutes earlier, even though there was still plenty of food in the buffet area. I explained that we were traveling with small children who had not eaten for about 7 hours and that we would have to leave the hotel again at 4:00 AM. I asked if it would be possible to at least take some bread or rolls, but I was refused. I then said that this felt like very poor service, to which the employee replied that this was actually “the best service.” In addition, the hot water switch in our room did not work, so we had to wash our children with cold water. The water also smelled extremely strongly of chlorine. Considering this experience — especially while traveling with two small children — it was very disappointing. I hope the hotel management will review this situation and speak with the staff member involved, because this was very disappointing, especially when traveling with small children. Because of this experience, I unfortunately cannot recommend this hotel to my friends or acquaintances

Уважаемый Алексей Емельянов, Благодарим Вас за Ваш отзыв и за то, что поделились своим опытом пребывания в Grand Mercure Dubai City. Мы искренне сожалеем, что Ваше пребывание не соответствовало ожиданиям, особенно в столь сложной ситуации. Мы понимаем, что задержка рейса и необходимость заботиться о маленьких детях могут быть очень стрессовыми. Команда отеля старается обеспечить комфорт для всех гостей, и нам жаль, что в данном случае это не удалось. Мы обязательно проведем внутренний анализ ситуации, чтобы понять, как можно улучшить обслуживание в такие моменты. Ваши замечания о закрытии ресторана и недоступности еды, а также о проблемах с горячей водой, будут учтены. Мы ценим Ваше мнение и надеемся, что в будущем у Вас будет возможность посетить наш отель снова и получить более положительный опыт. С уважением, Grand Mercure Dubai City

Customer review rating 4.5/5

Wira S. Business - Confirmed reviews ALL

The checkin is very good, the staff was really helpful. The room was great, comfortable, and clean. The iftar was marvelous, tasty food.

Dear Wira S., Thank you for your kind words regarding our service, accommodations, and dining experience. It is a pleasure to know that you enjoyed your stay with us and found our staff helpful. We look forward to welcoming you back in the future. Best regards, Grand Mercure Dubai City

Customer review rating 0.5/5

Shubham A. C. Business - Confirmed reviews ALL

There was too much noise outside my room and it irritated me for good amount hours. Also, they didn't have Vegan burger and the options in breakfast is also very limited.

Other web-users rate our hotel

  • 1,343 reviews 9.4/10 Location
  • 2,247 reviews 7.9/10 Room
  • 5,537 reviews 9.2/10 Service
  • 36 reviews 6.6/10 WiFi
  • 1,362 reviews 8.1/10 Cleanliness
  • 981 reviews 8.5/10 Breakfast
  • 896 reviews 8.9/10 Vibe
  • 77 reviews 9.2/10 Wellness Area

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