Grand Mercure Dubai City 5 stars

Customer review rating (ALL Rating) 4.0/5 1,065 reviews

Best price
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Grand Mercure Dubai City - Image 1
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Grand Mercure Dubai City - Image 4
61B Street, Garhoud, Next to GGICO Metro Station, 79841 DUBAI, United Arab Emirates

Description

Hotel extras

  • Complimentary shuttle to Dubai Mall, La Mer Beach and drop off to DXB Airport T1 & T3

  • Rooftop with glass-bottom pool, outdoor pool with kids area, gym, 3 outlet & lounge, 1 cafe

  • 2-min walk to GGICO Metro Station and close to Deira City Center Mall and Festival City Mall

  • Free High Speed WiFi and covered parking

  • Exquisite facilities with premium & modern 5 star 361 hotel rooms & family suites

Our accommodation(s)

Hotel location

Grand Mercure Dubai City

61B Street, Garhoud, Next to GGICO Metro Station
79841 DUBAI
United Arab Emirates

GPS:25.250933, 55.343706

Telephone
Fax +971 4 525 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

WALIMA

Indulge in our high quality Middle Eastern inspired culinary offerings for breakfast & lunch buffet options

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,065 reviews

TripAdvisor Rating  4.5/5  541 reviews

Certificate of excellence 2023

Close to the metro station and airport

Customer review rating 4.0/5

Isik S. Business - Confirmed reviews ALL

I was pleased with my stay. My reason to choose your hotel for being closed to the airport and metro station are satisfied. Free airport shuttle service for the departure is also a bonus. Thank you.

Dear Isik S., We are delighted to hear that you enjoyed your stay with us and that our proximity to the airport and metro station met your expectations. Our complimentary airport shuttle service aims to provide convenience to our guests. Thank you for choosing Grand Mercure Dubai City. Best regards, Grand Mercure Dubai City

Terrible stay save your money by skipping this place

TripAdvisor rating 1.0/5

BekAus Families - TripAdvisor review

Very dirty rooms and highly disappointed as the rooms and floors filled with smoking cigarette smell even though we speicficlaly requested for non smoking and clean rooms few weeks before arrival as we travelled with young children. The reception was dismissive of these requested and informed us they upgraded us to a room with washing machine which was on the smoking floor and the room was filthy and disgusting.

Dear BekAus, We are truly sorry to hear about your disappointing experience at our hotel. Your feedback is concerning, and we apologize for the inconvenience caused by the cleanliness of the rooms and the cigarette smell. Rest assured, we take your comments seriously and will address the issues raised with our team. Your comfort and satisfaction are our top priorities, and we regret that we fell short this time. We appreciate your feedback as it helps us improve. Best regards, Grand Mercure Dubai City

5 star??

TripAdvisor rating 2.0/5

LightPacker357905 Families - TripAdvisor review

When it was branded as 5 star I have expected more than what I personally experienced. Lobby is uncomfortably hot, you will see it from receptionist sweating a lot. Front Office needs to work on there 5star way approach. No one even bothered to greet as you enter the hotel. There was no value on the way they deal with guest; they are disengaged and lacking on warmth. They don’t greet nor smile or look honestly when they speak. I have asked for parking so my family can park first but no one even bothered to informed that you need the key first so they need to return back. Such as hassle. The front desk staff need to adopt a more welcoming approach; no one greeted us upon arrival. From the moment that 2nd room get delayed even though it’s already 4:00pm. To be fair, we have requested for 1 twin bed and 1 double bed adjacent as much as possible. While i personally get that it is subject to availability so we didn’t insist much. We already compromise that ok we are willing to go for 2 double bed and a separate floor, just to finish a check in which I personally believe very slow. Receptionist not even bothered to take you from the queue when there was no guest already on their queue. Feels like they are not willing to assist. Just to a surprise the guy who checked me in will arranged rooms on the same floor but still 2 double and I was like ok. thank you for the effort. But there is a hitch, I need to wait for the 2nd room; so I waited and patiently sit. I myself has offered that I will have a sit and waited for the 2nd room, it was not even offered. Welcome drinks while waiting was not even served. I waited for another 15 mins or more sitting in the lobby. You need to come and approach the desk as they will not even come to you to give the 2nd room key. I expected a lot since I already waited and compromised and to be fair I was very low key and undemanding as I truly understand working in hospitality, to be surprised that room is in mezzanine floor facing the road. Check in for them is like giving the room key only. Not even discussing your stay your booking and how your stay can be more enjoyable. Facilities nor when you need to go for your breakfast and timing. Not even directing you to the lift. Just blindly gave the key. The moment when I asked if the room I was allocated is good and receptionist inform a word “but” I knew that there will be cons on it. The one also who did the check out not even had a word to greet while your approaching for check out. You need by yourself inform that you are there for check out and didn’t even how’s our been. Not even courtesy call after you checked in. While I gave benefit of the doubt that it can be busy operation I have high hopes for reception, they should be the no1. Room is clean; room attendant specially the Filipinos on the floor greeted us and atleast we felt welcome. My only concern is until the most basic amenities are upon request, coffee, slippers, hairdryer and dental kit are things we requested because it is not on the room. When I check why it’s is like that they informed that it is upon request. As I was so shy to ask and request from time to time because I will only realized something is missing after I already requested a thing. But all of this are placed on the other room, so we are confused. Room is comfortable and eclectic, the idea of open cabinet and separate sink basin is brilliant for me. The F&B whole gave our room service atleast was someone who knows to add value as 5star. He knows well to communicate. The chef also in the breakfast egg station also is commendable; even if I see that he is very busy he remain cordial and professional as I see him dealt with a very annoying and ungrateful guest beside me on that day. Breakfast choices and selection is the worst I’ve been in any 4 and 5 star, locally and internationally. The pool was not the best I’ve seen but we enjoyed the moment specially a solemn sunset. Same as the fountain in the pool area on ground floor. We felt like we are kid again. WiFi is very slow for a hotel in Dubai. It is a special moment for us as this is the last day of our sister flying back to our country and we just thought it will be a very nice experience. Still from our end we made it special by ourselves. A lot of potential hotel and missed opportunity. I am not a person who give a negative review and very generous in giving positive remark. I will rather try to check in in other 5star than to give another try. I’m giving 2 because it’s in the grid of 5 star.

Dear Roümel, Thank you for sharing your detailed feedback with us. We sincerely apologize for the shortcomings you encountered during your stay. Rest assured, your comments have been shared with the respective teams for immediate improvement. We are disappointed to learn about the issues you faced at the front desk and during check-in. Your experience certainly does not reflect the high standards we strive to maintain. However, we are glad to hear that you found the room clean and comfortable. We appreciate your positive comments about the room attendants and the F&B staff. Regarding the breakfast selection and the pool area, we will review and enhance these aspects to meet the expectations of our valued guests. We understand your disappointment and regret any inconvenience caused. We hope to have the chance to welcome you back and provide you with the exceptional experience you deserve. Warm regards, Grand Mercure Dubai City

Nice hotel, great value

Customer review rating 4.5/5

Lara Families - Confirmed reviews ALL

Big room, clean, great pool and great value for money. Good location near metro.

Dear Lara, thank you for your positive feedback. We are glad you enjoyed our spacious rooms, cleanliness, and excellent pool facilities. We are pleased to know you found our hotel to be of great value. We look forward to welcoming you back soon. Best regards, Grand Mercure Dubai City

no attendtion to detail

Customer review rating 2.0/5

Adrian C. Families - Confirmed reviews ALL

when checking in the receptionist wanted us to pay for the room even though it had been pre paid. upon entering the room we found it had been set up with two single beds instead of the king which we had booked. we were woken twice by the telephone with reception telling us it was check out time even though we had paid for the late check out.

Dear Adrian C., We sincerely apologize for the inconvenience you experienced during your stay. Rest assured, we have addressed the issues you raised with our reception and housekeeping teams to ensure such oversights do not recur. Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with a seamless experience that reflects the high standards we strive to maintain. Warm regards, Grand Mercure Dubai City

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.