ibis budget Béziers Est La Giniesse 2 stars

We had two rooms away from each other, even though we had children with us. Then it became clear that the double room was not fit to stay in. It was smelly, the air con unit was filthy, the showroom and toilet facilities were disgusting and not something I was happy to use. I also contacted your customer services team on the phone at the time, who said they would email details about my complaint, but I haven't received anything as of yet. What I would like to receive is a refund on some of what we paid for the rooms.

Made to feel welcome both on arrival and in the morning

Ras

everything was fine.

NICE ROOM, BUT WAS NOT INFORMED AHEAD THAT NO ONE ON DUTY AFTER 2 PM. WE DID NOT HAVE A PRONLEM, BUT WOULD B NICE IF U LISTED IN HOTEL INFORMATION BEFOREHAND SHOWERSO SMALL U COULD NOT TURN AROUND OR BEND OVER WITHOUT BUMPING SIDES, OR TURNING OFF WATER. I AM THIN PERSON. BREAKFAST GREAT

We were looking for clean, affordable, short stay accommodation and this is what we received.

Stayed 3 nights to extend our holiday. Basic facilities, adequate despite room being a little small and would benefit from a few small inexpensive design improvements. Easy car access from airport, good security, ample parking, pleasant exterior and a variety of restaurants within walking distance,. Manageress very helpful. 6.6€ breakfast adequate but on 1st day by 9am had run out of orange juice (replaced by warm), baguettes (not replenished) and croissants (15 mins delay to warm), so we bought supplies from one of the 2 nearby supermarkets for the last 2 mornings.

justo

Very good reception staff, friendly and so very helpful. Room quiet and comfortable. Good breakfast.

bon accueil. calme Service menage nikel

The room light switch didn't work. The wash-basin tap was 'loose' and not properly fastened to the basin and. on my last night a water leak (coming from the a/c unit), caused a flood on the floor which soaked some of my clothing (which was unhelpful in the middle of a trip). My complaints were not properly acted on and the final response was simply :

The rooms are newly renovated and have the usual comfort of an Ibis budget. However, our air conditioner was not always strong. Sometimes it was ok, sometimes not cold at all. I asked the hotel employee about it and she responded in part by telling me AC is bad for your health, asking me the actual temperature of the room, asking what country I’m from and asking if I was sweating. Not so cool. Also, the breakfast was not as nice as at other Ibis Budget hotels. Only fruit cups, instead of fresh fruit and no muesli, like at others. There was nobody there for check-in. Only a kiosk. Otherwise the hotel was fine.

Arrived at hotel mid afternoon. We had 2 rooms booked. Reception closed so use key code to gain access but neither code would work. We tried the number to the right of the code system several times but no response. The 2 previous guests were having similar issues. Another guest arrived and they were unable to access with code and still no reply from number. After 45 mins we went to Ibis in centre of town where they were extremely helpful but were also unable to get through on contact number. They left message on managers mobile and eventually got a reply and we were advised the reception was now open. On returning to the hotel the manager made absolutely no effort to apologise telling us that if he answered all the calls he wouldn’t get any sleep! He then tried to tell us that we had entered the code incorrectly & this froze the system. I explained that even if this was the case someone should have been available to respond to our calls. He then tried to tell me that I had not used the right code from my uk mobile. 1. I have been travelling work & pleasure on a global level for 30 years and i know how to use my mobile. 2. The French guests had the same issue! His final attack was to try and blame us for opening the breakfast fire door. I explained this was not us but the other guests who were trying to find a way intot he hotel. At no stage in all of this was any type of apology offered for the inconvenience and time wasted (2 hours+) When we finally got to our rooms they were fine. Basic but comfortable and all necessary amenities though hairdryer would be nice. Fortunately our arrival was in the afternoon not late at night or we would have been really stuck. I suggest you seriously review your management a5 this establishment. I for one will not be using any IBiS hotel that does not have a 24 hr reception and will relay th8s to friends and colleagues.

Just what you expect from an Ibis Budget. Clean, close to the main road if on a drive back from Spain, a bit out of the way, but hot shower, quiet despite a full hotel and a reasonably comfortable bed. However, the free wifi did not work and the breakfast was as usual, but a bit sparse. No fruit. Finally with all the thousands of TV channels freely available why do French Ibis hotels only ever have French TV channels. No BBC world or Euronews in English?? Not all their guests are French. The dog was made welcome.

Stayed here many times over the past decade +. Welcome great, breakfast fine - but room poor (Room 1). Aircon damaged & barely functional, blind over window hanging off; I had to use my Swiss army knife to screw the blind securely back into place. Maybe rooms should be checked over & damages repaired before letting guests into them?