ibis budget Béziers Est La Giniesse 2 stars

place very difficult to find, because no indications. on our arrival we found the place entrance outside not clean and with a big mouse died on the floor. i didn't want to consume anything to eat or drink just to avoid problem. at 5 am a truck had the engine on for about 45 minutes perhaps with some mechanical problems with high sound so i wake up early. the place need more attention.

Bed was very comfortable and room was good. En-suite badly in need of refurbishment. Breakfast minimal compared to other Ibis Budget hotels. Staff very friendly, but would not stay here again unless the toilet facilities were upgraded.

I was greeted sympathetically despite the name under which the booking was made and felt welcomed by all of the members of staff I met. Thank-you for being so accepting of transvestites. It was daunting checking into a hotel for the first time as Julie but I really enjoyed the experience.

We had two rooms away from each other, even though we had children with us. Then it became clear that the double room was not fit to stay in. It was smelly, the air con unit was filthy, the showroom and toilet facilities were disgusting and not something I was happy to use. I also contacted your customer services team on the phone at the time, who said they would email details about my complaint, but I haven't received anything as of yet. What I would like to receive is a refund on some of what we paid for the rooms.

Made to feel welcome both on arrival and in the morning

Ras

everything was fine.

NICE ROOM, BUT WAS NOT INFORMED AHEAD THAT NO ONE ON DUTY AFTER 2 PM. WE DID NOT HAVE A PRONLEM, BUT WOULD B NICE IF U LISTED IN HOTEL INFORMATION BEFOREHAND SHOWERSO SMALL U COULD NOT TURN AROUND OR BEND OVER WITHOUT BUMPING SIDES, OR TURNING OFF WATER. I AM THIN PERSON. BREAKFAST GREAT

We were looking for clean, affordable, short stay accommodation and this is what we received.

Stayed 3 nights to extend our holiday. Basic facilities, adequate despite room being a little small and would benefit from a few small inexpensive design improvements. Easy car access from airport, good security, ample parking, pleasant exterior and a variety of restaurants within walking distance,. Manageress very helpful. 6.6€ breakfast adequate but on 1st day by 9am had run out of orange juice (replaced by warm), baguettes (not replenished) and croissants (15 mins delay to warm), so we bought supplies from one of the 2 nearby supermarkets for the last 2 mornings.

justo

Very good reception staff, friendly and so very helpful. Room quiet and comfortable. Good breakfast.

bon accueil. calme Service menage nikel

The room light switch didn't work. The wash-basin tap was 'loose' and not properly fastened to the basin and. on my last night a water leak (coming from the a/c unit), caused a flood on the floor which soaked some of my clothing (which was unhelpful in the middle of a trip). My complaints were not properly acted on and the final response was simply :

The rooms are newly renovated and have the usual comfort of an Ibis budget. However, our air conditioner was not always strong. Sometimes it was ok, sometimes not cold at all. I asked the hotel employee about it and she responded in part by telling me AC is bad for your health, asking me the actual temperature of the room, asking what country I’m from and asking if I was sweating. Not so cool. Also, the breakfast was not as nice as at other Ibis Budget hotels. Only fruit cups, instead of fresh fruit and no muesli, like at others. There was nobody there for check-in. Only a kiosk. Otherwise the hotel was fine.