ibis budget Béziers Est La Giniesse 2 stars

Customer review rating (ALL Rating) 4.0/5 522 reviews

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ibis budget Béziers Est La Giniesse - Image 1
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2 IMPASSE DE LA GINIESSE, 34500 BEZIERS, France

Description

Hotel extras

  • Renovated hotel close to the A9 and A75 highways

  • Economy hotel for business trips and tourism

  • Only 90 minutes from Spain

  • Only 15 minutes from the beaches by car

  • Free secure car park

Our accommodation(s)

Hotel location

ibis budget Béziers Est La Giniesse

2 IMPASSE DE LA GINIESSE
34500 BEZIERS
France

GPS:43.3462, 3.257017

Telephone
Fax +33 4 67 11 27 90

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  522 reviews

TripAdvisor Rating  3.5/5  197 reviews

Unacceptable Hotel Condition

Customer review rating 0.5/5

Amine R. Families - Confirmed reviews ALL

Dear Sir/Madam, I am writing to formally lodge a complaint regarding the unacceptable conditions experienced during my recent stay at your hotel, ibis budget Béziers Est La Giniesse, from July 6th, 2024 to July 7th, 2024. My booking confirmation details are as follows: Booking Number: NMHDFGLL Stay Dates: July 6th, 2024 - July 7th, 2024 Number of Rooms: 2 Number of Guests: 4 Adults, 2 Children Upon arrival, we were extremely disappointed to find that the rooms were in a horrendous state of cleanliness. Specifically, there were visible dirt and grime throughout the room, and most disturbingly, we found hair in the bed, indicating that the linens had not been properly cleaned or changed. In addition to the poor room conditions, the hallway had a disgusting smell of dampness, making the overall environment unbearable. This level of cleanliness and hygiene is entirely unacceptable and falls far below the standards we expected when choosing your hotel. Such conditions not only affect the comfort of our stay but also raise serious concerns about the health standards being maintained at your property. In contrast, our subsequent stay at ibis budget Huerta De Murcia was very satisfactory. In the past, we have always chosen Accor hotels for our stays and have had positive experiences. However, the situation at Béziers was the worst we have ever encountered. Given the severity of this issue, I request immediate action to address this complaint. I expect a full refund for our stay, and I urge you to take the necessary steps to ensure that such incidents do not occur in the future. Please confirm receipt of this complaint and provide a resolution promptly. You can reach me at ma… for further discussion. Thank you for your attention to this matter. Sincerely, Mohammed Amine R.

Dear Mr R., thank you for taking the time to give us feedback during your stay in our establishment. We would certainly have liked to share this the next day before your departure since you arrived late at night after the reception closed. Please accept our apologies for the inconvenience. We simply note that some images were taken after your use of the facilities on the morning of your departure and therefore do not reflect the condition of these facilities on arrival. The entire team was informed of the issues. The necessary steps were taken.

Kind and efficient manager. Thank you.

Customer review rating 4.5/5

Maggie B. Couples - Confirmed reviews ALL

We had to go to the Emergency Room at the hospital so booked in to the IBIS as we could not return to our canal boat that night. The Manager was excellent. He sent us a very helpful personalised email after we booked and all worked perfectly. Thank you.

Well located with friendly staff.

Customer review rating 5.0/5

Michael S. Friends - Confirmed reviews ALL

The staff were friendly and the rooms comfortable and clean. My bathroom was a little "tired" but worked well.

Please don’t

TripAdvisor rating 1.0/5

SquishyonaDishy Families - TripAdvisor review

The photos do not represent the actual rooms. I’m assuming they must be from another in their chain. We booked 10 nights and left very early the next morning after suffering one night. Never packed so quickly in my life. The room was so dirty. The dust would set any asthmatic off. Our daughter’s option of bedding was a manky old green bobbly blanket. Six hangers on a small pole behind the door was our wardrobe offering. The shower had a life of its own. There were stains on the floor. I dread to think. No plug. Stained plug hole. Dubious looking hair in the tray. I could continue… Right in the middle of an industrial estate, so either a bus or taxi is in order if you like to have an alcoholic beverage. The receptionist on the other hand was one of the most politest, friendliest and respectful ladies I have encountered. An absolute credit to the company. She deserves a better work place than that. Very disappointing but we’ve ended up, many thank yous to my partner who sourced a superb little apartment in the middle of Béziers. We love it. Love the area as well.

Cher client, nous vous remercions pour votre retour et pensons qu'il ne s'agit pas de notre établissement car les photos sur la page sont bien celles de l'hôtel.

Very disapointed

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Dirty doors, diety carpete, dirty walls in the room, fungus in the walls, broken bathroom

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Other web-users rate our hotel

  • 178 reviews 8.6/10 Location
  • 488 reviews 4.8/10 Room
  • 395 reviews 8.3/10 Service
  • 10 reviews 5/10 WiFi
  • 246 reviews 3.7/10 Cleanliness
  • 161 reviews 6.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.