ibis budget Narbonne Est 2 stars

Customer review rating (ALL Rating) 4.3/5 1,548 reviews

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Description

Hotel extras

  • Simple and economical

  • Ideal location

  • Private and secure outdoor car park

  • Air-conditioned rooms

  • Easy access by car

Our accommodation(s)

Hotel location

ibis budget Narbonne Est

29 rue Demoge, ZAC Bonne Source
11100 NARBONNE
France

GPS:43.178757, 3.03302

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

2 breakfasts

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,548 reviews

TripAdvisor Rating  3.5/5  570 reviews

Nothing special. Better than sleeping outside, but nothing more.( smelly, tiny room, noisy, primitive bathroom facilities)

Customer review rating 3.0/5

Leslie Couples - Confirmed reviews ALL

See above

Nice stay

Customer review rating 5.0/5

Ramon Families - Confirmed reviews ALL

Very well located and confortable. Nice price

Dear Ramon, Thank you for choosing ibis budget Narbonne Est for your recent stay. We are delighted to hear that you found our hotel to be well located and comfortable, and that our pricing met your expectations. Your positive feedback is greatly appreciated. If there is anything else we can do to make your future stays even more enjoyable, please do not hesitate to let us know. We look forward to welcoming you back to ibis budget Narbonne Est in the near future. Warm regards, ibis budget Narbonne Est

Non-committal

Customer review rating 1.0/5

S N. Business - Confirmed reviews ALL

Due to circumstances outside our or IBIS's control, we had to cancel our accomodation within 25 minutes of arrival, obviously not having used the facilities at all. The management was unable neither to reimbourse us costs for the stay, not even a non-consumed breakfast the other morning or equally a non-utilised '"taxe de sejour". These last two items constitute the minimum we were ecpected to regain. This is on top of waiting app. 15 minutes after arrival (not included in our overall "stay" of 25 minutes) for someone to turn up at the reception desk - despite several mobile phone calls on our behalf to the phone number provided - or our special request for a "quiet" room, only to find us allocatd next to the laundry room and the elevator. An overall experience I certainly do not want ro come across ever in my life if at all possible.

Dear S N, Thank you for taking the time to share your feedback regarding your recent experience at our hotel, ibis budget Narbonne Est. We apologize for any inconvenience you encountered during your short stay. We understand that your stay was unfortunately cut short due to circumstances beyond our control, and we sincerely apologize for any inconvenience caused. Regarding the reimbursement of costs for the non-utilized breakfast and "taxe de séjour," we would like to inform you that our policies are in line with industry standards. Nevertheless, we take your feedback seriously and will take it into account for future improvements. We regret to hear about the delay you experienced during check-in and the room allocation near the laundry room and elevator, which did not meet your expectations. Your comments will be shared with our team to ensure such incidents are minimized in the future. Once again, we apologize for any inconvenience you encountered and appreciate your understanding. We hope that you will give us another opportunity to serve you better in the future. Warm regards, ibis budget Narbonne Est

No toilet

Customer review rating 1.5/5

Chloe Couples - Confirmed reviews ALL

Hotel is fine for a short overnight stay and is clean. Our room advertised having a toilet in and once in the room we only had a shower and no toilet and no toilets in the corridor. We wasn't told in check in that this was the case and on our booking it said it included it.

Dear Chloe, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay at ibis budget Narbonne Est.We inform you that our rooms all have toilets, they are located behind a gray door. You should have approached reception, the person there would have helped you. We will take your opinion into account in order to improve communication with our customers. We hope that despite this problem, your stay was pleasant. Kind regards, ibis budget Narbonne Est

Great overnight stay

TripAdvisor rating 5.0/5

fernetycola Solo travel - TripAdvisor review

Clean modern hotel, ideal for an overnight stay whilst travelling through France with our dog. The 2 guys on reception were friendly and welcoming, providing info on what’s nearby and offering to make a reservation if we wanted in any of the nearby places to eat.

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Other web-users rate our hotel

  • 562 reviews 9.3/10 Location
  • 1,088 reviews 5.5/10 Room
  • 810 reviews 9.2/10 Service
  • 8 reviews 10/10 WiFi
  • 503 reviews 7.8/10 Breakfast
  • 407 reviews 6.9/10 Cleanliness
  • 288 reviews 9.1/10 Value
  • 143 reviews 3.6/10 Vibe

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