Novotel Narbonne Sud 4 stars

Customer review rating (ALL Rating) 4.4/5 1,927 reviews

Best price
guarantee
Novotel Narbonne Sud - Image 1
Novotel Narbonne Sud - Image 2
Novotel Narbonne Sud - Image 3
Novotel Narbonne Sud - Image 4
130 RUE DE L'HOTELLERIE, QUARTIER PLAISANCE, 11100 NARBONNE, France

Description

Hotel extras

  • Outdoor swimming pool, restaurant with terraceand free WIFI

  • 10 minutes from the city center and 20 minutesfrom the beach

  • Family Room, play area and video games

  • 7 meeting rooms and web corner

  • Charging terminals for electric cars

Our accommodation(s)

Hotel location

Novotel Narbonne Sud

130 RUE DE L'HOTELLERIE, QUARTIER PLAISANCE
11100 NARBONNE
France

GPS:43.168675, 2.986479

Telephone
Fax +33 4 68 42 72 10

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

La Journée

The Chef's Petits plats are in great demand, remember to reserve a table. See you very soon

Book

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,927 reviews

TripAdvisor Rating  4.0/5  343 reviews

Great location on the outskirts of Narbonne

Customer review rating 4.0/5

Gary Business - Confirmed reviews ALL

Nice hotel with pool, bar and Resturant just off the A9 so ideal if you are heading to Spain or back into France. Also easy access to Narbonne centre and the beaches in the Area.

Dear GARY D., We very much appreciate your comments regarding your stay at the Novotel Narbonne Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Novotel Team

Well located next to autoroute as a stop over

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Overall ok but the service wasn’t to its usual level and the executive room whilst good had some low rent items ie paper cups , no glasses and no milk supplied in the fridge apparently now policy To summarise not great value for money

Dear DIANE H., Thank you for taking the time to leave us a comment following your stay with us. We have taken your remarks and comments into account, which will undoubtedly enable us to improve the quality of our services. We have never put milk in the mini-fridges as it is a sensitive product that is very rarely requested by customers. However, it is possible to ask for some in the restaurant. We are sincerely sorry that you found the waiters unpleasant. It is our aim to ensure that you have an unforgettable time, so we are sorry that this was not the case. The restaurant team's job is to assist and seat customers, taking into account their preferences and any reservations that have already been made. We hope to see you again. Yours sincerely The Novotel team

Roberto at reception ruined our stay !

TripAdvisor rating 1.0/5

Lordmw Families - TripAdvisor review

Roberto at reception ruined our stay ! We had booked & paid for a triple adult room. Upon inspection, the single sofa bed was fit for a child only ! Hence not fit for purpose. My wife popped to reception to enquire as to whether there was another option ? Or a sofa bed that would accommodate the 3rd adult (our son) Roberto at reception rapidly became over defensive. Then subsequently overheated & argumentative. Who then Said to my wife "THIS IS NOT MARRAKESH" !!! My wife was shocked & taken aback at his rude outburst ! My wife is Greek so has a middle Eastern/Mediterranean complexion. Many, I'm sure, would have taken the comment as racist ! Ruining our stay. The hotel should refund the monetary loss incurred for the disgusting & disgraceful treatment endured ! We were only requesting that which we had paid for ! The manager tried to soften the situation. But clearly Roberto needs to understand, that certain outbursts using race or culture can be extremely upsetting when used in a derogatory manner ! Especially when accompanied with a serious lack of customer care skills ! Regards Lord w & family

Dear Lordmw, We apologise for the delay in responding, we have carried out an internal investigation to take disciplinary actions against the person responsible for these inappropriate comments. We sincerely apologise for this disastrous experience and are truly embarrassed by the situation. Under no circumstances should you be subjected to this kind of inappropriate comment. We have tried to contact you but the number available on booking seems to be wrong. We would like to contact you and discuss this with you in person and offer you a commercial gesture in order to apologise, which seems to be the bare minimum in view of what you have had to endure. You can call us on +33 4 68 42 72 00 and ask for the management directly. In the meantime, we wish you a pleasant day and our sincere apologies. The General manager

Nice hotel, good for overnight stay

Customer review rating 4.0/5

Roger T. Couples - Confirmed reviews ALL

Ok all round.

Dear ROGER T., First of all, the whole team joins me in thanking you for leaving your review and this superb note following your stay at the NOVOTEL Narbonne Sud. Our teams work passionately every day to offer you the best possible experience. We are delighted that the magic worked and that you had an excellent stay. It was a pleasure to serve you. We hope to see you again during your next stay in Narbonne! Yours sincerely The Novotel team

Customer review rating 5.0/5

Magnus M. Business - Confirmed reviews ALL

Always a very good experience. I visit 6-8 times a year on my way to Spain and on the way back to Sweden. Only thing I dont like is the breakfast - the egg boiling machine don´t work properly. It´s better you boil in the kitchen and put in baskets - hard boiled and soft boiled. Thank you.

Dear Mr Magnus M. The whole team joins me in thanking you for leaving a review following your stay at the NOVOTEL Narbonne Sud. The satisfaction of our customers is very important to us. That is why we are delighted to read that your stay went perfectly and that you are one of our loyal customers. We take good note of your comment about the scrambled eggs. Your comment has been passed on to the appropriate person. We hope to see you again very soon in our establishment for another stay in Narbonne. Yours faithfully The entire Novotel Narbonne team ****

In partnership with TripAdvisor

Other web-users rate our hotel

  • 339 reviews 9.1/10 Location
  • 791 reviews 6.9/10 Room
  • 992 reviews 9.1/10 Service
  • 9 reviews 6.8/10 WiFi
  • 507 reviews 7.2/10 Food
  • 462 reviews 8.5/10 Breakfast
  • 296 reviews 6.7/10 Cleanliness
  • 10 reviews 10/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Narbonne

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.