Mercure Béziers Hotel 4 stars

Customer review rating 4.0/5 2,020 reviews

Mercure Béziers Hotel
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Room 1

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Hotel extras

  • Web corner and free WiFi throughout the hotel

  • Paying undercover private car park

  • Advantage 3

  • Room service

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Shoe shine machine
Catering
  • BreakfastPaying
  • 1 bar(s)
  • Room service
Business services
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Mercure Béziers Hotel

33 Avenue Saint Saens
34500
beziers
france

Tel: +33467001996

Fax: (+33)4/67001998

Check-in from 14h00

Check out up to 11h00

  • By plane

    MONTPELLIER At 85km / 52.82 miles

  • By train

    BEZIERS At 2km / 1.24 miles

GPS :43.342369, 3.220518

Our accommodation(s)

Relax in our comfortable rooms decorated in keeping with the theme of the Canal du Midi and its barges.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 14 / 151 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

PRIVILEGE FAMILY ROOM -1 double bed & sofa bed two people

  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Classic two-bed room

  • Max. number of persons: 2
  • Area: From 14 / 151 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Room for person with reduced mobility.

Accessible room
  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

LE CALESCO

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Béziers Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

2,020 reviews

tripadvisor

TripAdvisor Rating 3.5/5

434 reviews

Small, old, rude staff

Customer review rating 4.0/5

Pawel Families - 23/08/2020 Confirmed reviews ALL

Very negative experience - the hotel is old and worn, rooms are small, staff was rude. I was waiting in line while a front desk attendant was apparently slowly doing some papers. The parking is a joke - i was waiting and the entrance for someone to answer the speaker to no avail, I was let in by some other guest that had a key card already. Once parked and proceed to the front desk I was told in a rude way to leave the parking as all slots were already taken. I will NEVER stay in that hotel again and most likely will take my disapoitment to tripadvisor as I felt unwelcomed despite my status

Good room bad breakfast

Customer review rating 4.0/5

Llibert Couples - 19/08/2020 Confirmed reviews ALL

Amazing room. This is the first hotel (out of 8, during covid 19) they use the excusre of covid 19 to do not clean your room, even not change your towels. Of course the price is the same. The breakfast and quality of breakfast is a lot down for what I remember in a Mercure, you get the same even poorer quality than Ibis and you pay a lot more for it.

Very good again.....

Customer review rating 4.0/5

Stephen D. Solo - 18/08/2020 Confirmed reviews ALL

Stay here every year. Always good staff and helpful... good rooms but I only have stayed in the privilege rooms. Very friendly and attentive staff. Looking forward to next. Stay.

Good stay

Customer review rating 4.0/5

Ramon Families - 10/08/2020 Confirmed reviews ALL

Room was OK but I needed a three-people room but it was only for two. There was no soap in the bathroom. When I reserved the room I asked for a parking but when I arrived it was full so I had to park my car outside in front of the hotel.

Good stay and positive sense of health security.

Customer review rating 4.0/5

Jonathan Business - 25/07/2020 Confirmed reviews ALL

Pleased to see the completed renovations at this hotel. A friendly welcome and professional adherence to health and wellbeing precautions. Bedroom cool and well ventilated. Housekeeping and reception staff particularly helpful. Some confusion over final invoice but all resolved to my satisfaction.

Perfect Stay

Customer review rating 4.0/5

P. Families - 22/02/2020 Confirmed reviews ALL

Really nice staff , room very nice and bed very confortable , well located (FDew Minutes from City center and restaurants ) good breakfeast experience in the morning , Parking under the hotel all combined for a beautiful stay in Beziers

Dear JEAN MARC P., We thank you for your positive review ! It is great to read that you have had such a good stay. We look forward in welcoming you again soon. Sincerely, Karine CARTIER Directrice General manager Hôtel Mercure Béziers Centre Palais des Congrès
Customer review rating 4.0/5

Laurent Business - 27/01/2020 Confirmed reviews ALL

Literie molle

Monsieur M., Nous vous remercions d’avoir pris le temps de partager vos remarques sur votre séjour au Mercure Béziers Centre. Vos observations nous aident à améliorer notre niveau de service. Je regrette que la literie ne vous ait pas donné entière satisfaction, sachez cependant qu'elle a été renouvelée en 2017. Nous espérons avoir le plaisir de vous remercier de vive voix lors d’un prochain séjour à Béziers. Bien Cordialement. Karine CARTIER Directrice General manager Hôtel Mercure Béziers Centre Palais des Congrès

Mrs alison

Customer review rating 4.0/5

Alison J. Couples - 04/01/2020 Confirmed reviews ALL

Very good very accomodating

Dear ALISON J., We are happy to read that you have appreciated your recent stay and we thank you for your nice comments concerning our hotel. We will be pleased to welcome you again for your next stay. Sincerely, Karine CARTIER Directrice General manager Hôtel Mercure Béziers Centre Palais des Congrès

Very comfortable stay but shower not ok.

Customer review rating 4.0/5

Melanie Business - 01/12/2019 Confirmed reviews ALL

I appreciated so much the comfort of the room, the mattress, the availability of free soft drinks. The only bad point that is not countless is the water of the shower. Very low flow which made me spend a lot of time in the shower to be able to wash my hair. The opened shower made me put a lot of water out of it. So there were big floods in the shower room. Also, I’ve haven’t been lucky as I ran out of shower gel and tissues.

Dear MELANIE M., Thank you very much for taking the time to write and share your experience about your stay at the Mercure Béziers Centre. We are pleased to receive your compliments concerning the comfort of the room, the mattress and the availability of free soft drinks . We take good note of your remark regarding the shower. We sincerely apologize about that and we will do our best to improve our guest services as from today. We welcome you to come back visiting Béziers and it would be our pleasure to give you warm reception again. Best regards Karine CARTIER Directrice General manager Hôtel Mercure Béziers Centre Palais des Congrès

Très positive

Customer review rating 4.0/5

Anonymous Business - 28/10/2019 Confirmed reviews ALL

Très convivial

Monsieur RECHAUSSAT, Qu'elle joie pour moi ainsi que pour mon équipe de lire votre commentaire qui va à coup sûr encourager et remotiver nos troupes. Alors un grand merci à vous pour votre commentaire et vos encouragements. L'accueil est le cœur de notre métier et c'est une vraie passion que nous aimons partager avec nos clients. Nous espérons avoir le plaisir de vous accueillir à nouveau lors d'un prochain séjour à Béziers. Veuillez agréer, Monsieur, nos salutations distinguées. Karine CARTIER Directrice General manager Hôtel Mercure Béziers Centre Palais des Congrès

Nice clean hotel.

Customer review rating 4.0/5

Mister L. Friends - 21/10/2019 Confirmed reviews ALL

I had a privileged room so had all the bells and whistles. Comfortable bed and nice facilities.

Dear LEE F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Béziers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma Ewan Adjointe de direction Hôtel Mercure Béziers Centre Palais des Congrès

Functionning, practical at good value.

Customer review rating 4.0/5

Isa V. Couples - 20/10/2019 Confirmed reviews ALL

The room is not very spacious but there is everything you need from kettle to fridge, the shower works well and the room is clean (although the carpet could be replaced with more hygienic option).

Dear ISABELLE V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Béziers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma Ewan Adjointe de direction Hôtel Mercure Béziers Centre Palais des Congrès

Nice hotel in good location

Customer review rating 4.0/5

Peter S. Couples - 14/10/2019 Confirmed reviews ALL

The hotel was only for a one night stop on route to Italy. The location was a 5 min walk to a lovely square to eat. All go the hotel facilities were good, breakfast was varied and good quality and the staff were helpful and friendly. We had our Golden Retriever dog with us and he was fine but the the room was a little tight.

Dear PETER S., Thank you very much for taking the time to write and share your experience of your stay at the Mercure Béziers Center. We are happy to receive your compliments regarding the location, the quality of our staff and the breakfast. We take note of your note regarding room size. We sincerely apologize and will do our best to improve our customer services today. We invite you to come back to Béziers and we will be happy to welcome you again. Best regards Karine CARTIER Directrice General manager Hôtel Mercure Béziers Centre Palais des Congrès

Comfortable bed, good price, carpets need replacement

Customer review rating 4.0/5

Graham Couples - 13/10/2019 Confirmed reviews ALL

We had a couple of nights stay, beds were comfortable, the staff were helpful. The room had lots of nice features but the carpets in the room and hallways need replacement. They are worn and dirty.

Dear GRAHAM H., We are happy to read that you enjoyed your recent stay and we thank you for your kind comments about our hotel. We can assure you that your comment has been taken into consideration in order to help us make constant improvements so as to offer you the very best service. Renovation work in the hotel has started and the carpets will be gradually changed. We will be happy to welcome you again for your next stay. Sincerely, Karine CARTIER Directrice General manager Hôtel Mercure Béziers Centre Palais des Congrès

Mixed

Customer review rating 4.0/5

Peter Couples - 01/10/2019 Confirmed reviews ALL

We spent one night at your hotel. It is in a very good location, the staff are friendly, but our room was extremely small. I think it is the smallest room I have ever stayed in. There was barely room to walk round the bed.

Dear PETER L., We thank you for taking the time to write to us following your stay at the Mercure Hotel Beziers. We are sorry that the service and delivery did not live up to your expectations, and we ask you to accept our sincerest apologies. Mercure hotels are eager to offer you the best quality of service for your stays; therefore, your opinion is very valuable. Let me tell you that we have privilege rooms that are more spacious. Feel free to book this type of room during your next stay. I am pleased, however, that the staff has made the difference and satisfied you. I took good note of your constructive remarks that I will share with my department heads to provide solutions. I still hope to welcome you soon. Best regards Sincerely, Karine CARTIER Directrice General manager Hôtel Mercure Béziers Centre Palais des Congrès

Room is too small.

Customer review rating 4.0/5

Alfonso R. Couples - 01/10/2019 Confirmed reviews ALL

We came by car and found it quite difficult to reach hotel. It's bit hidden and on the other side Ibis lettering is much dominant.

Dear ALFONSO R. CEREZUELA, We thank you for taking the time to write to us following your stay at the Mercure Hotel Beziers. We are sorry that the service and delivery did not live up to your expectations, and we ask you to accept our sincerest apologies. Mercure hotels are eager to offer you the best quality of service for your stays; therefore, your opinion is very valuable. Let me tell you that we have privilege rooms that are more spacious. Feel free to book this type of room during your next stay. I took good note of your constructive remarks that I will share with my department manager to provide solutions. I still hope to welcome you soon. Best regards Karine CARTIER Directrice General manager Hôtel Mercure Béziers Centre Palais des Congrès

One week stay in Hotel

Customer review rating 4.0/5

L J. N. Friends - 30/09/2019 Confirmed reviews ALL

Reception Staff were helpful. Bedding and towels very clean. Liked Tea and coffee in room. Fridge was the quitest I've ever encountered. Underground car park awkward to get in and out of.

Dear LINDA N., Thank you very much for taking the time to write and share your experience of your stay at the Mercure Béziers Center. We are pleased to receive your compliments regarding the quality of our staff and the equipment of our rooms. We take note of your remark about the parking. We sincerely apologize and will do our best to improve our customer services today. We invite you to come back to Béziers and we will be happy to welcome you again. Best regards. Karine CARTIER Directrice General manager Hôtel Mercure Béziers Centre Palais des Congrès

Unsuitable room

Customer review rating 4.0/5

David M. Couples - 28/09/2019 Confirmed reviews ALL

After asking if the room was in a quiet part of the hotel we were assured it was however we were rudely awoken at 7 am by very loud building works going on in the room above. It is not acceptable to allocate rooms to guests directly below building works. The receptionist than argued that works did not start until 8 am - how dare she question my reading of the time!! Eventually after being given another room to which the card key didn’t work - we were eventually given a privilege room which was nice and quiet. It is for this reason that I have rated ‘5’ for the stay and not less. This however caused a lot of wasted time especially as we were only staying for two nights!!

Dear DAVID M., Thank you for taking the time to tell us about your experience at the Mercure Béziers Hotel. I'm sorry your experience did not meet your expectations. allow me to apologize most sincerely. At Mercure, we strive to provide a superior customer service experience. Therefore, your comments are very important to us. Rest assured that we are taking the appropriate steps to solve the problem and prevent it from happening again. Our hotel needs to be renovated but you should have been informed of the noise. I am happy that my team has awarded you a privilege room in compensation. We appreciate your sharing your concerns and hope you will give us the opportunity to serve you better in the near future. Sincerely, Karine CARTIER Directrice General manager Hôtel Mercure Béziers Centre Palais des Congrès

Room too small and wasn’t able to upgrade

Customer review rating 4.0/5

Mrs M. Couples - 25/09/2019 Confirmed reviews ALL

Unfortunately we had booked for 6 nights and the room was too small for us with 2 suitcases of luggage. The bathroom was also tiny and shower trim was coming away. We tried to change to a larger room but there was none available. However the staff were very helpful and reasonable about us cancelling the rest of our stay.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.. We are really happy about your comments on the staff it is really important for us. Sincerely, Emma Ewan Adjointe de direction Hôtel Mercure Béziers Centre Palais des Congrès

High on comfort!

Customer review rating 4.0/5

Barbara M. Solo - 16/09/2019 Confirmed reviews ALL

I had an over night stay. My stay was comfortable and the breakfast was good

Dear BARBARA M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Béziers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karine CARTIER Directrice General manager Hôtel Mercure Béziers Centre Palais des Congrès

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