Mercure Béziers Hotel 4 stars

Not very clean and the door or the roll didn’t worked properly . The bathroom is not neat .

Normally, I would have been upgraded to a better room, but at the time, there was high demand. With good intentions, the staff initially alocated me a "standard" room in the newer part of the building, which had more modern decor. In the event, I asked to see one of the normal standard rooms, and I concluded that it was more suitable. In both cases, floor space was at a premium. The older standard rooms have the saving grace of having some shelf space both in the bedroom and the bathroom. This means you have somewhere to put those odds and ends that you frequently use..The standard room and bathroom strike me as being the same size as a red Ibis hotel room. The bathroom might even be smaller. However, the presence of adequate shelf space made a big difference. In order to free up floor space so that I had somewhere to open up my suitcase, it was necessary to eject a surpus chair which served no useful purpose. The hotel staff told me to just leave the chair outside my door. About 2 days later, I noticed that there were 4 or 5 similar chairs stacked at the end of the coridor, so it appears that other hotel guests came to the same conclusion about the chair as myself. The hotel has a breakfast area but does not have its own restaurant. There are chinese, japanese restaurants and a kebab bar within very short waking distance. At the top of the hill, there are more restaurants in Place Jean Jaures. The hotel has its own parking garage, which is charged for. Vehicle access is easy. You need your room key to drive in and out. The only problem is getting the elevator to go down to the garage. You need to stick your key into a card reader to select the garage. Unfortunately the card reader in the elevator was somewhat hit and miss while I was there. I complained about it many times. Hopefully they have doe something about it by now, The hotel reception staff were as helpful as they could possibly be. I don't think I would come to this hotel again, unless they gave me a room upgrade. In my opinion, the rooms suffer the same problem as red Ibis rooms. They are too small for double occupancy, unless 2 people are sharing 1 suitcase. The situation is, however, mitigated by the provision of shelf space..

I have been going to this hotel for 7 years now. Always pay for the privilege rooms because they are so much larger and normally quieter. Staff are really nice….underground carpark was a big help…. Will defo be back next year…..

The room was too tight, the bathroom had a personal belonging from a previous guest in the shower, which leads me to think that cleaning had not been really efficient. Some shelves needed some fixing. But the worst was the space, hardly enough for one person to walk around the bed. Breakfast was not worth the price.

Well designed, light and airy hotel. Convenient underground parking and average breakfast. Staff was friendly and responsive. Improvements - ensure car park barriers respond to hotel card and quality of breakfast could be improved (juice and coffee in particular). Overall a very good stay.

Another enjoyable stay and pleased to see how the hotel has adapted to the evolving measures to tackle Covid.

Friendly staff who were very helpful in relocating our room to allow windows to be opened due to the lack of air conditioning in the hotel at this time of year. Well appointed privilege room and well presented in room dining and breakfast provision to comply with Covid restrictions.

Having chosen a privilege room for extra space, we were slightly puzzled by the strange layout as it was impossibble to get from the separate toilet to the bathroom when the wardrobe doors were open! Given the current sanitary requirements to eat in our rooms, the work surface / table provided for this was very narrow, and difficult for two normal sized people to eat at together. The bathroom / toilet fan did not turn off when not in use, and stayed on all night, greatly disturbing our sleep. Car park access is steep, narrow, with sharp turns, best suited to small, low cars. Overheight cars would not be able to use the underground parking. Mercure wifi not strong enough to use inour room, but the IBIS hotel wifi (adjacent or underneath our room) was full strength, and since neither were password protected I used that instead.

The car park is not the easiest to access, but works, though large cars would struggle. The room was fine, but space was more limited than expected given that we chose a prestige room for that reason, mainly because the layout was slightly odd, and it was impossible to walk around the bed when the wardrobe doors were open. The toilet is a long way from the bathroom. Bathroom fan was noisy and stayed on all night. This should not be necessary. The occasional tables/ bedside cabinets were very small, the "desk" below the TV far too narrow to work on or eat at, especially as there were 2 people in the room. Having the sofa was nice, but with a great superfluity of cushions. Mercure wifi was weak, but I was able to pick up the IBIS wifi strongly, just as well it was not password protected. The TV dominated the room more than we needed. The decoration using an old map of the Canal du Midi was pleasant and for us, most interesting. The breakfast was plentiful, but very limited in choice, and was not the best value for money compared with other Mercure hotels. I realise that during Covid restrictions it is not easy and we are grateful that food was supplied, but quantity does not make up for lack of choice or quality.

Good central location, comfortable well designed accommodation (some rooms have recently been refurbished). On site secure covered parking plus I felt safe with the enhanced hygiene arrangements and room service food offering.

Very negative experience - the hotel is old and worn, rooms are small, staff was rude. I was waiting in line while a front desk attendant was apparently slowly doing some papers. The parking is a joke - i was waiting and the entrance for someone to answer the speaker to no avail, I was let in by some other guest that had a key card already. Once parked and proceed to the front desk I was told in a rude way to leave the parking as all slots were already taken. I will NEVER stay in that hotel again and most likely will take my disapoitment to tripadvisor as I felt unwelcomed despite my status

Amazing room. This is the first hotel (out of 8, during covid 19) they use the excusre of covid 19 to do not clean your room, even not change your towels. Of course the price is the same. The breakfast and quality of breakfast is a lot down for what I remember in a Mercure, you get the same even poorer quality than Ibis and you pay a lot more for it.

Stay here every year. Always good staff and helpful... good rooms but I only have stayed in the privilege rooms. Very friendly and attentive staff. Looking forward to next. Stay.

A good business location for Beziers - however standard bedrooms are very small (the same size as the Ibis Bi#udget next door!!) in contrast to the well appointed Privilege rooms. Good breakfast and housekeeping standards EXCEPT the carpets throughout the bedroom floors need a very good clean!!! Hotel has a bar but no restaurant - but is just a short walk from the restaurants on Avenue Paul Riquet and in the town centre. Staff are friendly and helpful and willingly undertook document printing.

difficult to find for a stranger to the area, surroundings unprepossessing, hotel configured somewhat as protection from the world outside. However the historic centre with restaurants and bars was within easy reach and staff were reassuringly helpful. Parking by necessity was very secure but at a price