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Mercure Béziers Hotel 4 stars

Customer review rating 4.0/5 2,383 reviews

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Mercure Béziers Hotel
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+ 18 Services

Hotel extras

  • Local products (wines, beers, jams, pastries, cheeses, cold cuts).

  • Private covered parking for a fee (subject to availability)

  • Match broadcast on the big screen (football, rugby).

  • Bedroom room service.

  • A 10-minute walk from the train station and historical center.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Béziers Hotel

33 Avenue Saint Saens
34500 beziers
france

Tel: +33467001996

Fax: (+33)4/67001998

Check-in from 14h00

Check out up to 11h00

  • By plane

    MONTPELLIER At 85km / 52.82 miles

  • By train

    BEZIERS At 2km / 1.24 miles

GPS :43.342369, 3.220518

Hotel services

LE CALESCO Non contractual photo

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Catering services
  • No Restaurant
  • One Bar
  • Breakfast
    • Room service Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 59 rooms
    • 4 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 59 non-smoking rooms
    • 4 floors
  • Languages spoken at the hotel
    • Spanish
    • French
    • German
    • English
  • Laundry / Valet Services
    • Pressing Additional charge
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
Access to property
  • PRIVATE PAID PARKING Additional charge
    • On site
    • 30 parking spaces
    • Private
    • Parking opened 24/7
Family
  • Services for children
    • Childrens TV Channels

Our accommodation(s)

Relax in our comfortable rooms decorated in keeping with the theme of the Canal du Midi and its barges.

Our guest reviews for
Mercure Béziers Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

2,383 reviews

TripAdvisor Rating 3.5/5

459 reviews

Well located but overall experience dry disappointing

Customer review rating 1.5/5

Anonymous Couples - 08/10/2021 Confirmed reviews ALL

Very disappointed with our stay. On arrival did not receive priority welcome or welcome drink as Silver Status members, even though at reception there is a notice advertising this. Also asked if we would like our room cleaned during our stay, which we found bizarre, but due to Covid decided cleaning wasn’t necessary as only staying for 3 nights, but requested clean towels everyday, which were supplied. However we did not realise that this would mean the rubbish bins would not be emptied and the complimentary coffee and cups would not be replenished. My husband had to visit reception every day to request these and even had to ask for a toilet roll as the one in the bathroom when we arrived was only a third full. Also found the staff on reception very uninterested in us as guests. We have stayed in many Mercure Hotels and never had a problem, will not stay in the Mercure Beziers again and will not recommend.

Dear guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Béziers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emma Ewan Adjointe de direction Hôtel Mercure Béziers Centre Palais des Congrès

On route

Customer review rating 3.5/5

Tim J. Families - 27/09/2021 Confirmed reviews ALL

A present to the hotel how, perfectly located in the torn of Beziers. Rooms was small but perfectly adequate. Parking was available, need to be booked in advance which was a requirement that was difficult to spot on the hotel website unless you are careful.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emma Ewan Adjointe de direction Hôtel Mercure Béziers Centre Palais des Congrès

Well located

Customer review rating 3.0/5

Anonymous Couples - 22/09/2021 Confirmed reviews ALL

The room we had was very small. Good breakfast. Nice shower.

Dear guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Béziers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emma Ewan Adjointe de direction Hôtel Mercure Béziers Centre Palais des Congrès

Good staff tired hotel

Customer review rating 3.0/5

Robert F. Solo - 19/09/2021 Confirmed reviews ALL

Didn't start well when I was told that my booking had been cancelled as the payment had not gone through. Sadly I hadn't been informed of this. Fortunately the hotel was not too busy and I paid and stayed.

Dear ROBERT F., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Béziers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emma Ewan Adjointe de direction Hôtel Mercure Béziers Centre Palais des Congrès
Customer review rating 3.0/5

D. Couples - 07/09/2021 Confirmed reviews ALL

Welcome well; decorating outdated! Room small and carpet used opposite to the one magnificent in the corridor!

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Emma Ewan Adjointe de direction Hôtel Mercure Béziers Centre Palais des Congrès
Customer review rating 2.5/5

M. Business - 04/09/2021 Confirmed reviews ALL

Not very clean and the door or the roll didn’t worked properly . The bathroom is not neat .

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Emma Ewan Adjointe de direction Hôtel Mercure Béziers Centre Palais des Congrès

Standard rooms cramped and smaller than I would expect from a Mercure

TripAdvisor rating 3.0/5

Kenneth S 15/08/2021 TripAdvisor review

Normally, I would have been upgraded to a better room, but at the time, there was high demand. With good intentions, the staff initially alocated me a "standard" room in the newer part of the building, which had more modern decor. In the event, I asked to see one of the normal standard rooms, and I concluded that it was more suitable. In both cases, floor space was at a premium. The older standard rooms have the saving grace of having some shelf space both in the bedroom and the bathroom. This means you have somewhere to put those odds and ends that you frequently use..The standard room and bathroom strike me as being the same size as a red Ibis hotel room. The bathroom might even be smaller. However, the presence of adequate shelf space made a big difference. In order to free up floor space so that I had somewhere to open up my suitcase, it was necessary to eject a surpus chair which served no useful purpose. The hotel staff told me to just leave the chair outside my door. About 2 days later, I noticed that there were 4 or 5 similar chairs stacked at the end of the coridor, so it appears that other hotel guests came to the same conclusion about the chair as myself. The hotel has a breakfast area but does not have its own restaurant. There are chinese, japanese restaurants and a kebab bar within very short waking distance. At the top of the hill, there are more restaurants in Place Jean Jaures. The hotel has its own parking garage, which is charged for. Vehicle access is easy. You need your room key to drive in and out. The only problem is getting the elevator to go down to the garage. You need to stick your key into a card reader to select the garage. Unfortunately the card reader in the elevator was somewhat hit and miss while I was there. I complained about it many times. Hopefully they have doe something about it by now, The hotel reception staff were as helpful as they could possibly be. I don't think I would come to this hotel again, unless they gave me a room upgrade. In my opinion, the rooms suffer the same problem as red Ibis rooms. They are too small for double occupancy, unless 2 people are sharing 1 suitcase. The situation is, however, mitigated by the provision of shelf space..

Dear guest, Thank you very much for taking the time to write and share your experience about your stay at the Mercure Béziers Center. We are happy to receive your compliments and constructive remarks. We sincerely apologize and will do our best to improve our services to customers from today. We invite you to come back and visit Béziers and it will be our pleasure to give you a warm welcome and an upgrade again :) Best regards Karine CARTIER General manager

Good hotel… nice staff. Well situated.

Customer review rating 4.5/5

Steve. Solo - 10/08/2021 Confirmed reviews ALL

I have been going to this hotel for 7 years now. Always pay for the privilege rooms because they are so much larger and normally quieter. Staff are really nice….underground carpark was a big help…. Will defo be back next year…..

Dear STEPHEN D., Thank you for your loyalty. We are happy to read that you have appreciated your recent stay and we thank you for your nice comments concerning our hotel. We will be pleased to welcome you again for your next stay. Best regards Karine CARTIER Directrice General manager Hôtel Mercure Béziers Centre Palais des Congrès

Uncomfortable for a 4-star hotel

Customer review rating 1.5/5

Enrique Couples - 02/08/2021 Confirmed reviews ALL

The room was too tight, the bathroom had a personal belonging from a previous guest in the shower, which leads me to think that cleaning had not been really efficient. Some shelves needed some fixing. But the worst was the space, hardly enough for one person to walk around the bed. Breakfast was not worth the price.

Estimado Huésped, Muchas gracias por dedicar el tiempo a compartir su opinión con nosotros. Nos hubiera gustado que tuviera una mejor experiencia en nuestro hotel y es por ello que tomamos nota para mejorar los puntos que no fueron de su agrado. Día a día nos esforzamos en ofrecer una experiencia excepcional a nuestros clientes y es evidente que esta vez no pudimos alcanzar nuestro objetivo. Le agradeceríamos que nos diera otra oportunidad y puede estar seguro que trataremos de hacer todo lo posible para que tenga una excelente experiencia en nuestro hotel de la cual muchos huéspedes ya han tenido la ocasión de disfrutar. Atentamente, Emma Ewan Adjointe de direction Hôtel Mercure Béziers Centre Palais des Congrès

Quality property, nicely renovated and conveniently located

Customer review rating 4.5/5

Irfan Solo - 15/07/2021 Confirmed reviews ALL

Well designed, light and airy hotel. Convenient underground parking and average breakfast. Staff was friendly and responsive. Improvements - ensure car park barriers respond to hotel card and quality of breakfast could be improved (juice and coffee in particular). Overall a very good stay.

Dear guest We very much appreciate your comments regarding your stay at the Hôtel Mercure Béziers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma Ewan Adjointe de direction Hôtel Mercure Béziers Centre Palais des Congrès

Good to see things returning to normal

Customer review rating 4.5/5

Jonathan Couples - 10/07/2021 Confirmed reviews ALL

Another enjoyable stay and pleased to see how the hotel has adapted to the evolving measures to tackle Covid.

Dear JONATHAN O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Béziers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma Ewan Adjointe de direction Hôtel Mercure Béziers Centre Palais des Congrès

Good stay and felt safe.

Customer review rating 4.5/5

Jonathan Business - 04/04/2021 Confirmed reviews ALL

Friendly staff who were very helpful in relocating our room to allow windows to be opened due to the lack of air conditioning in the hotel at this time of year. Well appointed privilege room and well presented in room dining and breakfast provision to comply with Covid restrictions.

Dear JONATHAN O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Béziers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma Ewan Adjointe de direction Hôtel Mercure Béziers Centre Palais des Congrès

Central location good, good quality hotel, useful under hotel carpark, but with difficult access

TripAdvisor rating 4.0/5

JACACW 25/03/2021 TripAdvisor review

Having chosen a privilege room for extra space, we were slightly puzzled by the strange layout as it was impossibble to get from the separate toilet to the bathroom when the wardrobe doors were open! Given the current sanitary requirements to eat in our rooms, the work surface / table provided for this was very narrow, and difficult for two normal sized people to eat at together. The bathroom / toilet fan did not turn off when not in use, and stayed on all night, greatly disturbing our sleep. Car park access is steep, narrow, with sharp turns, best suited to small, low cars. Overheight cars would not be able to use the underground parking. Mercure wifi not strong enough to use inour room, but the IBIS hotel wifi (adjacent or underneath our room) was full strength, and since neither were password protected I used that instead.

Dear guest, Thank you for taking the time to share your comments on your stay at the Mercure Béziers Center. Your observations help us improve our level of service, and we hope to have the pleasure of thanking you in person during a future stay in Béziers. Best regards. Karine CARTIER General manager

Good location for our needs

Customer review rating 3.5/5

Judith Couples - 23/03/2021 Confirmed reviews ALL

The car park is not the easiest to access, but works, though large cars would struggle. The room was fine, but space was more limited than expected given that we chose a prestige room for that reason, mainly because the layout was slightly odd, and it was impossible to walk around the bed when the wardrobe doors were open. The toilet is a long way from the bathroom. Bathroom fan was noisy and stayed on all night. This should not be necessary. The occasional tables/ bedside cabinets were very small, the "desk" below the TV far too narrow to work on or eat at, especially as there were 2 people in the room. Having the sofa was nice, but with a great superfluity of cushions. Mercure wifi was weak, but I was able to pick up the IBIS wifi strongly, just as well it was not password protected. The TV dominated the room more than we needed. The decoration using an old map of the Canal du Midi was pleasant and for us, most interesting. The breakfast was plentiful, but very limited in choice, and was not the best value for money compared with other Mercure hotels. I realise that during Covid restrictions it is not easy and we are grateful that food was supplied, but quantity does not make up for lack of choice or quality.

Dear JUDITH C., Thank you for taking the time to share your comments on your stay at the Mercure Béziers Center. Your observations help us improve our level of service, and we hope to have the pleasure of thanking you in person during a future stay in Béziers. Best regards Karine CARTIER Directrice General manager Hôtel Mercure Béziers Centre Palais des Congrès

ANOTHER VERY ENJOYABLE VISIT

TripAdvisor rating 5.0/5

jon23454 Business - 09/01/2021 TripAdvisor review

Good central location, comfortable well designed accommodation (some rooms have recently been refurbished). On site secure covered parking plus I felt safe with the enhanced hygiene arrangements and room service food offering.

We very much appreciate your comments regarding your stay at the Hôtel Mercure Béziers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Small, old, rude staff

Customer review rating 1.0/5

Pawel Families - 23/08/2020 Confirmed reviews ALL

Very negative experience - the hotel is old and worn, rooms are small, staff was rude. I was waiting in line while a front desk attendant was apparently slowly doing some papers. The parking is a joke - i was waiting and the entrance for someone to answer the speaker to no avail, I was let in by some other guest that had a key card already. Once parked and proceed to the front desk I was told in a rude way to leave the parking as all slots were already taken. I will NEVER stay in that hotel again and most likely will take my disapoitment to tripadvisor as I felt unwelcomed despite my status

Good room bad breakfast

Customer review rating 4.0/5

Llibert Couples - 19/08/2020 Confirmed reviews ALL

Amazing room. This is the first hotel (out of 8, during covid 19) they use the excusre of covid 19 to do not clean your room, even not change your towels. Of course the price is the same. The breakfast and quality of breakfast is a lot down for what I remember in a Mercure, you get the same even poorer quality than Ibis and you pay a lot more for it.

Very good again.....

Customer review rating 5.0/5

Stephen D. Solo - 18/08/2020 Confirmed reviews ALL

Stay here every year. Always good staff and helpful... good rooms but I only have stayed in the privilege rooms. Very friendly and attentive staff. Looking forward to next. Stay.

Helpful, friendly staff, but hotel a little dated.

TripAdvisor rating 4.0/5

JON O Business - 09/08/2019 TripAdvisor review

A good business location for Beziers - however standard bedrooms are very small (the same size as the Ibis Bi#udget next door!!) in contrast to the well appointed Privilege rooms. Good breakfast and housekeeping standards EXCEPT the carpets throughout the bedroom floors need a very good clean!!! Hotel has a bar but no restaurant - but is just a short walk from the restaurants on Avenue Paul Riquet and in the town centre. Staff are friendly and helpful and willingly undertook document printing.

Dear guest, Thank you very much for taking the time to write and share your experience of your stay at the Mercure Béziers Center. We are pleased to receive your compliments regarding the location and quality of our staff. We take note of your note regarding the carpets. They will be changed at the end of the year. We sincerely apologize and will do our best to improve our customer services today. We invite you to come back to Béziers and we will be happy to welcome you again. Best regards Karine CARTIER General manager

somewhere to place one's head

TripAdvisor rating 3.0/5

721honour Couples - 18/06/2019 TripAdvisor review

difficult to find for a stranger to the area, surroundings unprepossessing, hotel configured somewhat as protection from the world outside. However the historic centre with restaurants and bars was within easy reach and staff were reassuringly helpful. Parking by necessity was very secure but at a price

Dear guest, Thank you very much for taking the time to write and share your experience about your stay at the Mercure Béziers Centre. We are pleased to receive your compliments concerning the location and the quality of our staff. We take good note of your remark regarding the parking. We welcome you to come back visiting Béziers and it would be our pleasure to give you warm reception again. Best regards Karine CARTIER General manager

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