Mercure Dartford Brands Hatch Hotel & Spa 4 stars

Customer review rating (ALL Rating) 3.9/5 464 reviews

Mercure Dartford Brands Hatch Hotel & Spa - Image 1
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Description

Hotel extras

  • 9 fully-equipped meeting rooms for up to 350 guests

  • Motorsport-themed bar dedicated to Brands Hatch

  • Popular wedding and events venue

  • Leisure facilities including indoor swimming pool and gym

  • In-house bar & restaurant serving authentic local dishes

Our accommodation(s)

Hotel location

Mercure Dartford Brands Hatch Hotel & Spa

Brands Hatch
DA3 8PE DARTFORD
United Kingdom

GPS:51.358815, 0.25235

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GENEVIEVES

Enjoy a meal or drink in Genevieves Restaurant and motor sport themed bar, which overlooks the legendary Brand Hatch Racing Circuit.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  464 reviews

Customer review rating 2.0/5

June C. Couples - Confirmed reviews ALL

We were disappointed with the room, it was very poorly lit and with all the lamps on (of which one only worked for one day) the room was extremely dark even in the day time. The bathroom was well lit but the mirror having two strip lights in it made it impossible to see clearly and was blinding. The room was not cleaned very well and I would put this down to the fact that the cleaner could not possibly see what she/he was doing. The shower has mould in it. Some instructions on how to regulate the heating would be appreciated, the weather was appalling and we arrived back to the room very damp and cold after a day on track and had difficulty altering the settings and getting the room to warm up.

Customer review rating 5.0/5

Lucy N. Families - Confirmed reviews ALL

A perfect stay as usual. Room was clean and bed extremely comfortable. Reception staff welcoming and professional. Would have liked a robe to use the steam room and sauna area but that's a minor thing

Customer review rating 4.5/5

Paul D. Couples - Confirmed reviews ALL

On arriving at the Mercure, the staff were pleasant, professional and friendly. The only downside we had was the bed, the mattress was hard and woke up every morning with my left side aching badly. Overall the room was wonderful the staff were fantastic and the food in the restaurant was amazing.

Customer review rating 2.0/5

Bernard F. Friends - Confirmed reviews ALL

Seems short staffed for such a busy weekend. This leads to delays at check in and bar service etc. Privilege and Deluxe rooms had no water in them. Room was recently refreshed but felt unfurnished and unfinished, no fridge, no beside lights. Bedside tables too small for the room, only one stand for suitcase. 2 tea bags and 3 milks left out. Hot water failed twice. Room was not refreshed during stay unless you request it. At this price point we would expect a better experience.

Customer review rating 4.0/5

Michael H. Couples - Confirmed reviews ALL

Never stayed at mercure hotel previously. Arrived to find no lift and as i am unable to manage stairs reception quickly sorted to a ground floor accessable room. Very good clean room. Had a guest for evening meal in main restaurant. The meal was very good all served at same time by the loverly Thao whos prompt polite and apleasure to chat with. Great to have the restaurant manager also check on us. Will definitely stay again. Thank you all

Other web-users rate our hotel

  • 362 reviews 7.7/10 Location
  • 991 reviews 5.4/10 Room
  • 964 reviews 7.6/10 Service
  • 14 reviews 7.1/10 WiFi
  • 485 reviews 5.4/10 Food
  • 435 reviews 5.1/10 Comfort
  • 432 reviews 4.9/10 Cleanliness
  • 308 reviews 4.8/10 Amenities

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