Dear M. Pitman, Thank you for taking the time to share your feedback regarding your recent stay. We value your insights and will consider them for future improvements. Kind regards, ibis Melbourne Central

Dear Ross, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our location, which is indeed a highlight for many of our guests. Best regards, ibis Melbourne Central

Dear Guest, Thank you for sharing such detailed feedback about your stay. We are delighted that you found our team friendly and helpful, enjoyed our central location and appreciated the peace and quiet of your room on a higher floor. It is also good to know that the heating worked well and that the direct elevator access made moving between reception and your room convenient. We sincerely apologise for the inconsistent shower temperature. Having the water alternate between hot and cold every 15–20 seconds would make showering extremely uncomfortable. As this occurred across eight showers at different times of day, your comments provide valuable information for our Maintenance team to investigate the temperature regulation and hot-water supply more thoroughly. Thank you for also noting the enclosed shower design. We appreciate your balanced feedback and hope to welcome you back for a stay where every part of the room experience is equally comfortable. Warm Regards, Shelton QI Night Manager Novotel Ibis Melbourne Central

Dear Marie R. M., Thank you for your kind words regarding your recent stay. We are pleased to hear that you appreciated the ease of check-in, our prime location, and the comfort of our beds. Your positive feedback on our valet parking service is also greatly appreciated. Warm Regards, Shelton QI Night Manager

Dear Nga S. T., Thank you for your kind feedback regarding your recent stay at ibis Melbourne Central. We are delighted to hear that you found our accommodations cozy, quiet, and clean. It is wonderful to know that our bedding contributed to your restful experience and that our location met your needs for exploring Melbourne. We look forward to welcoming you back on your next visit to the city. Warm Regards, Shelton QI Night Manager

Dear Kym A., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed our location and found our team friendly. However, we sincerely apologize for the inconvenience you experienced with the shower temperature. Your comments will be noted for future improvements. Warm Regards, Shelton QI Night Manager

Dear Darren R., Thank you for your kind feedback regarding your recent stay at ibis Melbourne Central. We are delighted to hear that you enjoyed our location, found our staff friendly, and appreciated the cleanliness of our facilities. Your positive remarks are truly valued. Warm Regards, Shelton QI Night Manager

Dear Robert L., Thank you for your positive feedback regarding your experience at ibis Melbourne Central. We are delighted to hear that you appreciate our central location and the consistent quality of service as an Accor silver member. We look forward to welcoming you back in the future. Best regards, ibis Melbourne Central

Dear Guest, Thank you for choosing to spend four nights with us and for your continued loyalty as an ALL Accor Platinum member. We are pleased that your stay was otherwise enjoyable and truly appreciate the confidence you place in Accor hotels. We are sorry that the shower pressure did not meet expectations. Over a four-night stay, this would have been a repeated inconvenience rather than a minor one, and we understand how it affected your overall impression of the room. Your feedback has been shared with our Maintenance team so the water pressure can be inspected and any underlying issue addressed. Thank you again for your loyalty and honest feedback. We hope to welcome you back to Novotel Melbourne Central and provide a more comfortable experience throughout your next stay. Warm Regards, Shelton QI Night Manager Novotel Ibis Melbourne Central

Dear Cunha C., Thank you for your positive feedback. We are delighted to hear that you enjoyed our location, found your stay comfortable, and appreciated the cleanliness and ease of our check-in and check-out process. Your satisfaction is important to us. Warm Regards, Shelton QI Night Manager

Dear Kay-Anne G., Thank you for choosing to celebrate your anniversary with us and for sharing such a lovely review. We are delighted that our team was able to welcome you early and have your room ready upon arrival, allowing your celebration to begin smoothly. It is wonderful to know that the handwritten card and towel art made a memorable first impression, and that the bottle of bubbles and fruit platter added another special surprise when you returned later that day. Our team takes great pleasure in creating thoughtful moments for occasions like yours, and your kind words will be proudly shared with everyone involved. Most of all, we truly appreciate your continued loyalty. Knowing that you consistently feel welcomed, cared for and well looked after means a great deal to us. Happy anniversary once again, and we look forward to welcoming you back for many more special stays. Warm Regards, Shelton QI Night Manager Ibis Melbourne Central

Dear Guest, Thank you for sharing such detailed feedback about your five-night stay. We are pleased that you found the room clean, bright and well maintained, and that you particularly enjoyed the breakfast buffet. Your recognition of the attentive and professional breakfast team will be gladly shared with them. We sincerely apologise for the repeated difficulties arranging daily room servicing. After requesting an earlier service the night before, you should not have needed to contact Guest Services again each day or wait until nearly 3:00 pm. We understand how disruptive this was when you had nowhere else to go and could not comfortably access your room while waiting. Although preparing departed rooms for arriving guests is an important operational requirement, our long-stay guests must also receive consistent service within a reasonable timeframe. Your requests should have been properly recorded, communicated and followed through without making you feel that you were inconveniencing the team. Your feedback has been escalated to our Housekeeping leadership team to review daily scheduling, request handovers and follow-up procedures. We regret that this service issue overshadowed an otherwise enjoyable stay and appreciate you explaining exactly where the process failed. Warm Regards, Shelton QI Night Manager Ibis Melbourne Central

Dear Moya M. '., Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you found our location convenient, the cleanliness of our hotel satisfactory, and our concierge service exemplary. Your positive comments are greatly appreciated. Warm Regards, Shelton QI Night Manager

Dear Zina, Thank you for taking the time to share your feedback following your stay at ibis Melbourne Central. We are pleased to hear that you had a good overall stay and that our reception team member made a positive impression during your check-in. However, we sincerely apologise for the Wi-Fi connectivity issue you experienced in room 1204 and for the lack of assistance provided by our team when you raised your concern. We understand how frustrating this must have been, particularly as you had to rely on your mobile data and restrict your internet usage during your stay. Please be assured that your feedback has been taken seriously, and we will follow up with the relevant teams to investigate the Wi-Fi issue and reinforce the importance of providing helpful and attentive service to our guests. Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with a smoother and more comfortable experience in the future. Kind regards, Athena Ng Assistant Manager Novotel Melbourne Central | ibis Melbourne Central

Dear Natalie C., Thank you for your lovely feedback! We’re delighted to hear that you enjoyed our convenient location, comfortable rooms, and facilities. We truly appreciate your kind words and look forward to welcoming you back for another wonderful stay soon! Best regards, ibis Melbourne Central

Dear Ron, Thank you for sharing your feedback following your recent stay with us. We are pleased to hear that our hotel met your needs overall and appreciate your continued support, especially as you previously enjoyed your stay at Novotel Melbourne Central. However, we sincerely apologise that the room layout and size did not meet your expectations. We understand that the exposed positioning of the toilet and shower may have affected your comfort and privacy, particularly when travelling as a couple. Your comments are valuable to us, and we will take them into consideration as we continue to improve our guest experience. We regret that this stay did not live up to your previous experience at Novotel Melbourne Central. On your next visit, we would welcome the opportunity to discuss room options with you to help ensure a more comfortable stay. Thank you again for your constructive feedback. We hope to have the pleasure of welcoming you back for a more enjoyable experience in the future. Kind regards, Athena Ng Assistant Manager Novotel Melbourne Central | ibis Melbourne Central

Dear Jacky, Thank you for taking the time to share your feedback following your recent stay at ibis Melbourne Central. We are pleased to hear that you appreciated our convenient location and the service provided by our team. However, we sincerely apologise that certain aspects of your room and the keycard access affected your overall experience. We understand that comfortable pillows and a practical room layout are important for a restful stay, and we regret that the pillows and basin arrangement did not meet your expectations. We also apologise for the inconvenience caused by the intermittent keycard access to the lifts. Your feedback has been shared with the relevant teams for review and improvement. We truly appreciate your comments, as they help us identify opportunities to enhance our facilities and guest experience. We hope to have the opportunity to welcome you back and provide you with a more comfortable and seamless stay in the future. Kind regards, Athena Ng Assistant Manager Novotel Melbourne Central | ibis Melbourne Central

Dear Guest, Thank you for bringing this to our attention. We are sorry for the frustration and confusion caused, particularly after you had already contacted the hotel twice and received an updated invoice confirming that there would be no breakfast charge. We also apologise that you were unable to reach our team by phone when trying to follow up. We have reviewed the booking and can confirm that the breakfast charge has now been refunded. Please allow some time for the refund to appear in your account, as processing times may vary depending on your bank or card provider. We understand how concerning it would have been to see the charge after being advised otherwise. We hope your daughter is feeling better, and we appreciate your patience while this was resolved. Warm Regards, Shelton QI Night Manager Novotel Melbourne Central

Dear Mathew, Thank you for taking the time to share your feedback following your recent stay with us. Please accept our sincere apologies for the inconvenience caused by the inconsistent shower temperature and low water pressure. We understand how frustrating this must have been and regret that this affected your overall experience. Your feedback has been shared with our Maintenance team for further investigation and follow-up. We appreciate you bringing this matter to our attention, as it helps us identify areas where we can improve our facilities and guest experience. Thank you for your loyalty as an ALL Accor Gold member. We truly value your support and hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay. Kind regards, Athena Ng Assistant Manager Novotel Melbourne Central | Ibis Melbourne Central