Mercure Singapore Bugis 4 stars

Customer review rating (ALL Rating) 4.3/5 4,445 reviews

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Mercure Singapore Bugis - Image 1
Mercure Singapore Bugis - Image 2
Mercure Singapore Bugis - Image 3
Mercure Singapore Bugis - Image 4
122 Middle Road, 188973 SINGAPORE, Singapore

Description

Hotel extras

  • Located in the heart of Singapore's shopping, arts and cultural district

  • Ballroom and meeting rooms with natural daylight suitable for business, social or wedding.

  • Conveniently located near Bugis, Bencoolen & Bras Basah MRT stations, within 5 minutes

  • Near Raffles City Convention Centre, Suntec, Marina Bay Sands and 15mins walk to Orchard

  • Free WIFI, 24-hour gym access, a Sky Deck and infinity lap pool

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Signature Room with Twin Beds

Photo out of - Signature Room with Twin Beds

This heritage-inspired room features twin beds, free WiFi and latest LED TV. Up to 2 occupants. No rollaway bed and no baby cot allowed.

  • Views:

    City View or Courtyard View

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Twin bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • 2 pers. max
  • 16 m² / 172 sq ft
  • Bedding 1 x Twin bed(s)
  • Views: City View or Courtyard View
See availabilities

The Loft Room features a queen bed on a mezzanine floor and comes with free WiFi and LED TV. Up to 2 adults. No rollaway bed allowed. Baby cot allowed.

  • Views:

    City View or Courtyard View

  • Most of the accommodation:

    Duplex

Max. number of persons
3
Area
From 22 m² / 236 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

This heritage-inspired room features a king bed, plus Nespresso machine. Inclusive of access to Privilege Lounge with complimentary all-day refreshments and evening cocktails. No children allowed at the lounge. Extra bed or baby cot allowed upon request.

  • Views:

    City View

  • Most of the accommodation:

    Corner Room

Max. number of persons
3
Area
From 22 m² / 236 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

This room features a queen bed on mezzanine floor and Nespresso machine. Inclusive access to Privilege Lounge with complimentary all-day refreshments and evening cocktails. No children allowed at the lounge. No rollaway bed allowed. Baby cot allowed.

  • Views:

    City View or Courtyard View

  • Most of the accommodation:

    Duplex

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Singapore Bugis

122 Middle Road
188973 SINGAPORE
Singapore

GPS:1.299523, 103.853104

Telephone
Fax +65 6822 8901
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 395 rooms
  • 2 rooms for people with reduced mobility
  • 28 connecting rooms
  • 395 non-smoking rooms
  • 14 floors

Languages spoken at the hotel

  • English
  • Indonesian
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Pressing Additional charge
  • Dry cleaning / Ironing Additional charge
  • Laundromat Additional charge

Lounge

  • Waiting area or lounge
  • Executive Lounge Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Umbrellas

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

5 Meeting rooms

Well-being

Pool

  • Outside
  • On site

Gym

  • On site
  • On site
  • Indoor parking
  • Public
  • 48 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.1 m / 6.89 ft

Services & equipment

  • Intercom
  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking
Book

SONG GARDEN

Photo out of - SONG GARDEN

A Chinese restaurant that epitomises Cantonese classics with modern twists. Abounds in chinese touches like oriental motifs alongside eight private rooms, the restaurant is also ideal for banquets and business lunches. Accor Plus benefits do not apply.

Cooking style
Chinese
Capacity
120
Accessibility
Accessible service
122 Middle Road, 188973 Singapore, Singapore
Telephone +65 6521 9299
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Takeaway Meals

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Wine by the glass available
  • Digestifs

Accommodate food

  • Vegetarian menu

A Chinese restaurant that epitomises Cantonese classics with modern twists. Abounds in chinese touches like oriental motifs alongside eight private rooms, the restaurant is also ideal for banquets and business lunches. Accor Plus benefits do not apply.

A chic centrepiece in the lobby, guests can lounge and revel in a variety of premium coffees, beers, house pours, and cocktails; alongside a delectable range of tapas.

Rise & shine with our sumptuous Breakfast Buffet served daily at our all-day dining restaurant, Royale.

A refreshing dip in the 25-metre infinity pool is the perfect way to cool down after a good workout.

A 24-hour gym fully equipped with treadmills and stationary bikes for you to enjoy an invigorating workout.

From the scenic rooftop Sky Deck to the atmospheric Straits Poolside or cosy Queen Ballroom, we have the ideal venue that speaks the specific language of your own kind of love.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,445 reviews

Customer review rating 4.0/5

Michael Z. Business - Confirmed reviews ALL

Customer review rating 2.5/5

Momme L. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Shiela C. Families - Confirmed reviews ALL

Dear Value Guest, Thank you for taking the time to share your wonderful feedback with us. We are delighted to hear that you enjoyed your stay at Mercure Singapore Bugis and appreciated our friendly service, facilities, and convenient location near Bugis+ and Albert Hawker Centre. We are especially pleased to know that Angela made a positive impression with her kindness and helpfulness. Your recognition will certainly be shared with her as a great encouragement. It is also lovely to hear that you found your room clean and enjoyed our buffet breakfast. Thank you once again for choosing Mercure Singapore Bugis. We truly appreciate your kind words and hope to have the pleasure of welcoming you and your family back for another enjoyable stay. Lastly, we will be very appreciate if you could share your experience on TripAdvisor. Guest reviews not only help us improve but also assist other travellers in making their choices. Here is the link to leave your review: https://www.tripadvisor.com.sg/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html Best regards Steve Lim Front Office Manager

Customer review rating 2.0/5

Paras P. Solo - Confirmed reviews ALL

Dear Value Guest, Thank you for taking the time to share your feedback with us. We sincerely regret that the air-conditioning in your room did not provide the level of comfort you expected. We understand how frustrating it must have been to wait several hours for the room to cool down, only to find that the temperature was still not satisfactory. We also apologise for the noise disturbances caused by sounds from the corridors and neighbouring floors. We recognise that a comfortable room temperature and a peaceful sleeping environment are essential for a pleasant stay. Please be assured that your comments regarding the air-conditioning performance will be highlighted to our Engineering team for inspection. Thank you again for bringing these concerns to our attention. We value your feedback and hope to have the opportunity to provide you with a more comfortable and restful experience on a future visit. Best regards Steve Lim Front Office Manager

Customer review rating 4.0/5

Cher M. T. Couples - Confirmed reviews ALL

Dear Value Guest, Thank you for sharing your feedback with us. We hope to have the opportunity to welcome you back for a more comfortable stay in the future. Best regards Steve Lim Front Office Manager

Customer review rating 2.5/5

Momme L. Business - Confirmed reviews ALL

Terribly small gym, small room and limited breakfast options

Customer review rating 4.5/5

Shiela C. Families - Confirmed reviews ALL

The hotel staff, esp Angela, are kind and helpful. The room is clean but a bit small especially when traveling with kids. The hotel service and facilities are great. The hotel location is also good - very close to bugis+ and Albert Hawker Center. Buffet breakfast was also good.

Dear Value Guest, Thank you for taking the time to share your wonderful feedback with us. We are delighted to hear that you enjoyed your stay at Mercure Singapore Bugis and appreciated our friendly service, facilities, and convenient location near Bugis+ and Albert Hawker Centre. We are especially pleased to know that Angela made a positive impression with her kindness and helpfulness. Your recognition will certainly be shared with her as a great encouragement. It is also lovely to hear that you found your room clean and enjoyed our buffet breakfast. Thank you once again for choosing Mercure Singapore Bugis. We truly appreciate your kind words and hope to have the pleasure of welcoming you and your family back for another enjoyable stay. Lastly, we will be very appreciate if you could share your experience on TripAdvisor. Guest reviews not only help us improve but also assist other travellers in making their choices. Here is the link to leave your review: https://www.tripadvisor.com.sg/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html Best regards Steve Lim Front Office Manager

Customer review rating 2.0/5

Paras P. Solo - Confirmed reviews ALL

Poor a/c took 3 hours to cool room down. Even then wasn’t as cold as I zwouldnliek. The lobby was really cold so it’s possible to do but you don’t have it in the rooms. Rooms weren’t soundproofed properly so you can hear people outside as they walk around and upstairs too

Dear Value Guest, Thank you for taking the time to share your feedback with us. We sincerely regret that the air-conditioning in your room did not provide the level of comfort you expected. We understand how frustrating it must have been to wait several hours for the room to cool down, only to find that the temperature was still not satisfactory. We also apologise for the noise disturbances caused by sounds from the corridors and neighbouring floors. We recognise that a comfortable room temperature and a peaceful sleeping environment are essential for a pleasant stay. Please be assured that your comments regarding the air-conditioning performance will be highlighted to our Engineering team for inspection. Thank you again for bringing these concerns to our attention. We value your feedback and hope to have the opportunity to provide you with a more comfortable and restful experience on a future visit. Best regards Steve Lim Front Office Manager

Customer review rating 4.0/5

Cher M. T. Couples - Confirmed reviews ALL

Upgraded to the executive loft room. I had previously stayed at the loft room on business which worked, but as a couple the loft arrangement does not work as the power outlets are only available on one side of the bed, and with one side of the bed being wedged against wall it makes getting in and out a bit awkward. That said cannot fault the location and generally the service.

Dear Value Guest, Thank you for sharing your feedback with us. We hope to have the opportunity to welcome you back for a more comfortable stay in the future. Best regards Steve Lim Front Office Manager

Customer review rating 4.5/5

Novena B. Families - Confirmed reviews ALL

This time I traveled with my parents and sister. I would like my parents to enjoy the comfortable bed when I had my business trips to Singapore and usually would stay in this hotel.

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback following your recent stay with us. It is truly heartwarming to know that, after staying with us regularly during your business trips to Singapore, you chose Mercure Singapore Bugis once again for a special family trip with your parents and sister. We are especially pleased to hear that you wanted your parents to enjoy the comfortable beds and that you found your stay comfortable and our location convenient. Your continued trust and support mean a great deal to us, and we are delighted that Mercure Singapore Bugis could be part of your family trip. We hope your parents and sister had a memorable time in Singapore, and we look forward to welcoming you and your family back again on your next visit. If you have a moment, we would be truly grateful if you could share your positive experience with us on Tripadvisor. Your review would mean a great deal to our team and would also help other travellers when considering their stay with us. https://www.tripadvisor.com/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 2.0/5

Andrew H. Families - Confirmed reviews ALL

We booked 3 rooms for our stay and whilst 2 rooms were fine, the third had a concrete wall from the building next door , 4 foot from the window. This meant no natural light entered the room at all and the light was required to be on at all times. Not sure how this is rated as a superior queen room. Overall the hotel was fine however this room and the one next door should be down graded and offered at a significantly reduced price. Also the tiles around the pool area are very slippery and a non slip mat should be considered for guests safety.

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you found our location convenient and that two of the three rooms booked met your expectations. However, we sincerely apologise that the third room did not provide the level of comfort and value you anticipated. We understand your disappointment regarding the close proximity of the next block of rooms, which significantly restricted natural light from entering the room. We appreciate your concerns about the suitability of this room for the Superior Queen category and regret that this aspect affected your overall impression of the stay. Your feedback regarding room conditions, natural lighting, and value for money has been noted and will be shared with our management team for review. We also appreciate you highlighting the slippery tiles around the swimming pool. Guest safety is a priority, and we take such concerns seriously. Your suggestion regarding non-slip mats has been shared with the relevant team for assessment and consideration. Thank you once again for your constructive feedback. We regret that these concerns detracted from your experience, and we hope to have the opportunity to provide you with a more satisfying stay in the future. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 5.0/5

Ana F. Families - Confirmed reviews ALL

We had a wonderful stay at Mercure Bugis. Although the rooms could use some updating, the staff were incredibly friendly, attentive, and thoughtful. I mentioned in our booking that we were celebrating my husband’s birthday, and the hotel surprised us with a small birthday cake. Such a lovely gesture that made our stay even more special! I would highly recommend this hotel, especially for its convenient location. Public transport is easily accessible, with Bugis MRT Station just a 6–10 minute walk away if you know the shortcut through Bugis+ and Bugis Junction. Overall, we had a lovely experience and truly appreciated the warm hospitality of the staff. We would definitely consider staying here again on our next visit to Singapore!

Dear Valued Guest, Thank you for taking the time to share such a wonderful and detailed review following your stay with us. We are delighted to hear that you and your husband had a lovely stay at Mercure Singapore Bugis and that you found our location so convenient for accessing public transport, dining, and shopping. It is wonderful to know that the nearby route through Bugis+ and Bugis Junction made getting to Bugis MRT Station even more convenient. We are especially pleased that our team could make your husband’s birthday a little more special with a birthday cake. We believe that thoughtful gestures can make a meaningful difference to a stay, and it is heartwarming to know that this surprise was appreciated. Your kind comments about our friendly, attentive, and thoughtful colleagues will certainly be shared with the team. We also appreciate your constructive feedback regarding the condition and updating of our rooms. Your comments are valuable to us as we continue to look for opportunities to enhance our facilities and overall guest experience. If you have a moment, we would be truly grateful if you could share your positive experience with us on Tripadvisor. Your review would mean a great deal to our team and would also help other travellers when considering their stay with us. https://www.tripadvisor.com/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html Thank you once again for your kind recommendation and for choosing Mercure Singapore Bugis for your celebration. We would be delighted to welcome you and your husband back on your next visit to Singapore and create another memorable stay for you. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 4.5/5

Khanh N. N. Solo - Confirmed reviews ALL

The proximity to the center is great. I got a duplex room which was amazing

Dear Valued Guest, Thank you for sharing your wonderful feedback following your recent stay with us. We are delighted to hear that you appreciated our convenient location and enjoyed your duplex room. It is always rewarding to know that our guests have had a memorable stay, and we are pleased that both the room and our central location contributed to your experience. If you have a moment, we would be truly grateful if you could share your positive experience with us on Tripadvisor. Your review would mean a great deal to our team and would also help other travellers when considering their stay with us. https://www.tripadvisor.com/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html Thank you for choosing Mercure Singapore Bugis. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 4.5/5

Katherine B. Couples - Confirmed reviews ALL

Great week and so glad we booked.

Dear Valued Guest, Thank you for sharing your wonderful feedback following your recent stay with us. We are delighted to hear that you enjoyed a great week with us, appreciated our convenient location, and found your room tidy and comfortable. Knowing that you were so glad you chose to stay with us is truly the best reward for our entire team. If you have a moment, we would be truly grateful if you could share your positive experience with us on Tripadvisor. Your review would mean a great deal to our team and would also help other travellers when considering their stay with us. https://www.tripadvisor.com/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html Thank you for choosing Mercure Singapore Bugis. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 4.5/5

Luis C. Business - Confirmed reviews ALL

If you are visiting Singapore, I suggest you to stay in Mercure Singapore Buguis

Dear Valued Guest, Thank you for sharing your wonderful feedback following your recent stay with us. We are delighted to hear that you enjoyed our convenient location, comfortable rooms, excellent breakfast, and friendly service, as well as our nice, clean pool. Your kind recommendation to travelers visiting Singapore means a great deal to us. We also truly appreciate you bringing the slippery floor condition near the pool to our attention. Please rest assured that I have shared this feedback directly with our Safety and Maintenance teams so we can address it promptly and ensure a safe environment for all our guests. If you have a moment, we would be truly grateful if you could share your positive experience with us on Tripadvisor. Your review would mean a great deal to our team and would also help other travellers when considering their stay with us. https://www.tripadvisor.com/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html Thank you for choosing Mercure Singapore Bugis. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 5.0/5

Florence C. Couples - Confirmed reviews ALL

I had a great time

Dear Value Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a great time during your stay and found our location convenient. Your kind feedback is much appreciated, and we are glad that Mercure Singapore Bugis contributed to an enjoyable experience. We look forward to welcoming you back for another pleasant stay in the future. Thank you for your valuable review and for choosing to stay with us. We hope to welcome you again soon.” Lastly, we will be very appreciate if you could share your experience on TripAdvisor. Guest reviews not only help us improve but also assist other travellers in making their choices. Here is the link to leave your review: https://www.tripadvisor.com.sg/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html Best regards Steve Lim Front Office Manager

Customer review rating 5.0/5

Liam O. Couples - Confirmed reviews ALL

Absolutely amazing hotel! Very good location with plenty of amenities in house aswell!! The staff are very friendly and accommodating, we highly recommend this hotel!

Dear Valued Guest, Thank you for your wonderful review and for highly recommending our hotel! We are delighted to hear that you enjoyed our convenient location, in-house amenities, and the friendly, accommodating service provided by our team. Your kind words are a great encouragement to our colleagues, and we are grateful for your support. We look forward to welcoming you back to Mercure Singapore Bugis for another amazing stay! Lastly, we will be very appreciate if you could share your experience on TripAdvisor. Guest reviews not only help us improve but also assist other travellers in making their choices. Here is the link to leave your review: https://www.tripadvisor.com.sg/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html Best regards Steve Lim Front Office Manager

Customer review rating 4.0/5

Md S. H. Families - Confirmed reviews ALL

Rooms are very congested for two adults, Toilet space is bare minimum, bathroom and toilet design is terrible. Toilet and bathroom inside visible from room is very disgusting. Both the space to be connected and design to be improved.

Dear Value Guest, Thank you for taking the time to share your feedback with us. We sincerely regret that the room size and bathroom layout did not meet your expectations. Thank you again for your honest feedback. We appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a more comfortable experience in the future. Best regards Steve Lim Front Office Manager

Customer review rating 4.5/5

Suphatra C. Families - Confirmed reviews ALL

The location is very convenient and close to everything—shopping mall, restaurants, local food market, convenience stores, and public transit are all within a short walking distance. The room was also clean and quiet, perfect for a good night's sleep.

Dear Valued Guest, Thank you for sharing your wonderful feedback. We are delighted to hear that you enjoyed our convenient location, with shopping malls, restaurants, local food markets, convenience stores, and public transport all within easy walking distance. It is also pleasing to know that you found your room clean and quiet, allowing you to enjoy a comfortable and restful night's sleep. Your kind words are truly appreciated, and we look forward to welcoming you back to Mercure Singapore Bugis for another pleasant stay. Lastly, we will be very appreciate if you could share your experience on TripAdvisor. Guest reviews not only help us improve but also assist other travellers in making their choices. Here is the link to leave your review: https://www.tripadvisor.com.sg/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html Best regards Steve Lim Front Office Manager

Customer review rating 4.5/5

Emily R. Friends - Confirmed reviews ALL

Excellent location, comfortable rooms, supportive staff.

Dear Valued Guest, Thank you for your kind feedback. We are delighted to hear that you enjoyed our excellent location, comfortable rooms, and supportive service from our team. Your appreciation means a great deal to us and motivates us to continue delivering memorable experiences to our guests. We look forward to welcoming you back to Mercure Singapore Bugis for another pleasant stay. Lastly, we will be very appreciate if you could share your experience on TripAdvisor. Guest reviews not only help us improve but also assist other travellers in making their choices. Here is the link to leave your review: https://www.tripadvisor.com.sg/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html Best regards Steve Lim Front Office Manager

Customer review rating 2.5/5

Thuc O. V. Friends - Confirmed reviews ALL

The location is good, got the upgrade to Suite, which is nice. However, I was a bit disappointed because I already told them it was my birthday, and they didn't acknowledge it at all. I think being a Platinum member doesn't get you those personalised acknowledgements like they used to.

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay with us. While I am glad that you enjoyed our location and appreciated the room upgrade to our Suite, I am truly sorry to hear about your disappointment regarding your birthday. Celebrating special occasions with our valued loyalty members is something we pride ourselves on, and I sincerely apologize for failing to acknowledge your birthday during your stay. As an ALL Platinum member, your loyalty means a great deal to us, and I completely understand how disheartening this experience was. I have shared your comments with our team to ensure we properly log and celebrate our members' special milestones moving forward. Thank you for choosing Mercure Singapore Bugis. We hope to have the opportunity to welcome you back again soon and ensure your next stay and any future celebrationsare recognized with the personal care and warmth you deserve. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 5.0/5

Ee H. Y. Families - Confirmed reviews ALL

Come early after arrival with cruise, was provided early check in so we can have a good rest. Reception was nice and quick for the check in process, room is nice and clean.

Dear Value Guest, Thank you for taking the time to share your wonderful feedback with us. We are delighted to hear that you and your family had such a satisfying stay at Mercure Singapore Bugis. We are especially pleased that we could accommodate your early check-in after your cruise journey, allowing your family to rest comfortably upon arrival. It is also lovely to know that you appreciated the smooth and efficient check-in process, the cleanliness of your room, and the additional benefits that helped make your stay even more enjoyable. Your kind recognition of our Reception team is greatly appreciated, and we will certainly share your compliments with our colleagues as encouragement. Thank you once again for choosing to stay with us. We truly appreciate your support and look forward to welcoming you and your family back for another memorable experience. Lastly, we will be very appreciate if you could share your experience on TripAdvisor. Guest reviews not only help us improve but also assist other travellers in making their choices. Here is the link to leave your review: https://www.tripadvisor.com.sg/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html Best regards Steve Lim Front Office Manager

Customer review rating 3.0/5

Liang T. L. Solo - Confirmed reviews ALL

The room itself was lovely, comfortable, and well-maintained. However, noise from outside made it very difficult to get a good night's sleep. If you are a light sleeper, I recommend requesting a quiet room on a higher floor or away from the street.

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found your room lovely, comfortable, and well-maintained. However, we sincerely apologise that the external noise disrupted your sleep and affected your overall experience. We understand how important a peaceful environment is for a good night's rest, and we regret that we fell short of your expectations in this regard. Thank you once again for your feedback. We hope to have another opportunity to welcome you back and provide you with a more restful and enjoyable stay. Best regards Steve Lim Front Office Manager

Customer review rating 2.5/5

Lyn F. Solo - Confirmed reviews ALL

Very disappointed with standards in this hotel on this occasion. Extremely poor choice of welcome amenities for platinum member. Food offerings in lounge also poor quality.

Dear Valued Guest, Thank you for sharing your feedback with us. We sincerely regret that your recent stay did not meet your expectations, particularly regarding the welcome amenities provided in recognition of your Platinum status and the quality of the food offerings in our lounge. We understand the importance of recognising our valued ALL members and providing a welcoming experience that reflects the benefits of their loyalty. We are sorry that we fell short on this occasion. Your comments have been shared with the relevant teams for review as we strive to improve our member recognition and lounge offerings. We truly value your continued support and hope to have the opportunity to restore your confidence in Mercure Singapore Bugis and provide you with a more satisfying experience on your next visit. Best regards Steve Lim Front Office Manager

Other web-users rate our hotel

  • 2,685 reviews 9.7/10 Location
  • 3,000 reviews 5.9/10 Room
  • 2,332 reviews 8.3/10 Service
  • 41 reviews 8.1/10 WiFi
  • 1,594 reviews 3.1/10 Comfort
  • 986 reviews 7.9/10 Cleanliness
  • 825 reviews 5.9/10 Amenities
  • 668 reviews 7.3/10 Breakfast

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