Mercure Singapore Bugis 4 stars

Customer review rating (ALL Rating) 4.3/5 4,441 reviews

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Description

Hotel extras

  • Located in the heart of Singapore's shopping, arts and cultural district

  • Ballroom and meeting rooms with natural daylight suitable for business, social or wedding.

  • Conveniently located near Bugis, Bencoolen & Bras Basah MRT stations, within 5 minutes

  • Near Raffles City Convention Centre, Suntec, Marina Bay Sands and 15mins walk to Orchard

  • Free WIFI, 24-hour gym access, a Sky Deck and infinity lap pool

Our accommodation(s)

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Hotel location

Mercure Singapore Bugis

122 Middle Road
188973 SINGAPORE
Singapore

GPS:1.299523, 103.853104

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,441 reviews

Customer review rating 4.5/5

Robyn F. Couples - Confirmed reviews ALL

Steven and his team have truly set a new benchmark for hospitality, making our holiday both comfortable and memorable from start to finish. The hotel itself is exceptional, with facilities that easily exceed its four-star rating. Everything was thoughtfully maintained and designed to enhance the guest experience. The location is outstanding, with convenient access to transport right at the doorstep, making it incredibly easy to explore the surrounding area. It’s an ideal choice for holidaymakers looking for both comfort and convenience. A genuinely fantastic stay—we wouldn’t hesitate to return.

Dear Ms Robyn Thank you for your wonderful comment of our hotel. We are exceptionally thrilled to know that you had enjoyed your stay and also like our location. We hope to see you back again very soon. And till we meet again next time, we will be very appreciate if you could share your experience on TripAdvisor. Guest reviews not only help us improve but also assist future travellers in making their choices. Here is the link to leave your review: https://www.tripadvisor.com.sg/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html Best regards Steve Lim Front Office Manager

Customer review rating 2.5/5

Lukas V. Couples - Confirmed reviews ALL

Unfriendly bar tender, bed was really uncomfortable, location is a plus Stella Chen on the check in desk is really great, nice and helpful

Dear Mr Lukas, Thank you for taking the time to share your feedback. We are regret that your bar experience with was not a positive one and we are taking steps to rectify and improve upon this lapse. We thanked you for your wonderful comment for Stella and hope to see you back again very soon. Best regards Steve Lim Front Office Manager

Customer review rating 5.0/5

Twee M. R. T. Friends - Confirmed reviews ALL

The Mercure Bugis Hotel has very nice staff who are polite and helpful. The room is also very clean. The hospitality is wonderful. Thank you very much.

Dear Ms T., Thank you for your wonderful comments of our hotel! We are glad that you enjoyed our service. We hope to see you back again very soon. Best regards Steve Lim Front Office Manager

Customer review rating 4.5/5

Zacharias S. Families - Confirmed reviews ALL

We love our room

Dear Mr Zacharias, Thank you for your high rating of our hotel! We are glad that you like our rooms and also our location. We hope to see you back again very soon. Best regards Steve Lim Front Office Manager

Customer review rating 1.0/5

Michael W. R. Families - Confirmed reviews ALL

Rooms are old and not well thought out. couch was falling apart. Breakfast was very poor and left you smelling like oil the rest of the day. All my clothes had to be laundered. Gym is pitiful and half of the treadmills were out of order.

Dear Mr Michael, Thank you for taking the time to share your feedback. We are regret to know that our loft room did not meet your expectation. We took note on your negative experience during the breakfast and had shared with our relevant departments to take preventive measures. We also checked on the treadmills to ensure they are all in working condition. Mr Michael, we truly appreciate your valuable feedback and hope to have the opportunity to welcome you again for a much-improved experience. Best regards Steve Lim Front Office Manager

Other web-users rate our hotel

  • 2,688 reviews 9.8/10 Location
  • 3,083 reviews 5.8/10 Room
  • 2,327 reviews 8.3/10 Service
  • 46 reviews 9/10 WiFi
  • 1,676 reviews 3/10 Comfort
  • 1,001 reviews 7.6/10 Cleanliness
  • 725 reviews 6.8/10 Breakfast
  • 608 reviews 6.8/10 Food

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