Mercure Singapore Bugis 4 stars

Customer review rating (ALL Rating) 4.3/5 4,517 reviews

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122 Middle Road, 188973 SINGAPORE, Singapore

Description

Hotel extras

  • Located in the heart of Singapore's shopping, arts and cultural district

  • Ballroom and meeting rooms with natural daylight suitable for business, social or wedding.

  • Conveniently located near Bugis, Bencoolen & Bras Basah MRT stations, within 5 minutes

  • Near Raffles City Convention Centre, Suntec, Marina Bay Sands and 15mins walk to Orchard

  • Free WIFI, 24-hour gym access, a Sky Deck and infinity lap pool

Our accommodation(s)

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Hotel location

Mercure Singapore Bugis

122 Middle Road
188973 SINGAPORE
Singapore

GPS:1.299523, 103.853104

Telephone
Fax +65 6822 8901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  4,517 reviews

Customer review rating 4.5/5

Yee L. E. L. Families - Confirmed reviews ALL

The loft executive rooms we stayed was a good deal. Its can accommodate up to 3 persons in the rooms. And the pool is quiet in the morning whereby you could have a relaxing time with Bugis view skyline. The garden roof top is full of greens that made us feels relax and it is suitable for self meditation or yoga session. Overall, a comfortable experience.

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback following your stay with us. We are delighted to hear that you found our Executive Loft Room to be a great value and well-suited for your stay. It is especially pleasing to know that you enjoyed the peaceful atmosphere of our swimming pool in the morning, along with the beautiful Bugis skyline views. We are also glad that our Sky Garden provided a relaxing retreat during your visit. Its lush greenery is indeed designed to offer guests a tranquil space to unwind, meditate, or simply enjoy a quiet moment away from the bustle of the city. Thank you for your kind comments. We are thrilled that you had a comfortable experience with us and look forward to welcoming you back to Mercure Singapore Bugis for another memorable stay. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 3.5/5

Surabhi B. Families - Confirmed reviews ALL

The location was great with MRT connectivity I stayed in the signature loft. It’s not ideal for a stay with an infant as there are stairs in it. Plus once you order in the infant cot there’s literally no space to even walk in the whole loft. There was no wardrobe space except for the one wall mounted rack. The space was so conjugated that to even open the door and go out- one had to first close the bathroom door and while leaving there was another door to the outside of the main door of the loft which kept closing and making it difficult to exit with a baby stroller in one hand. Room service was not great- anything we needed like plates/ ice/ towel / pillow would take us at least 4/5 calls to the reception and a wait time of 40/50 mins. After 2-3 days of trying we just stayed to do things our self like going to the restaurant to get the plates or going to the bar to get some ice etc The breakfast buffet was very repetitive and very less options for vegetarians. We stayed for 7-8 nights and the menu didn’t change. Only alternate days 1-2 times would change. But it’d be the same menu mostly.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our convenient location and easy MRT connectivity, which allowed you to explore the city with ease. At the same time, we regret that the Signature Loft Room did not fully meet your expectations for a stay with an infant. We understand the challenges posed by the loft-style layout, particularly when accommodating a baby cot, stroller, and additional belongings. Your comments regarding the room configuration, storage space, and accessibility have been noted and will be shared with the relevant teams for review. We would also like to sincerely apologize for the delays you experienced when requesting additional items during your stay. This is certainly not the level of responsiveness we strive to provide, and we understand how frustrating it must have been to repeatedly follow up on requests. Please be assured that your feedback has been shared with our operational teams to improve our service delivery and response times. In addition, we appreciate your comments regarding the breakfast offerings. We understand that guests staying for an extended period value greater variety, particularly those with specific dietary preferences. Your feedback regarding the limited vegetarian options and repetitive menu has been shared with our Culinary team for consideration as we continue to enhance the dining experience for our guests. Thank you once again for your valuable feedback. We appreciate your support and hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 3.5/5

Sandra C. Families - Confirmed reviews ALL

Overall. It's satisfactory compare to previous stay in last year Dec / Jan 2026. 1.I have to book to via bookings rather than direct . It shows not available on Mercure web or rather nothing shows up when I keyed in my required dates. 2.I have to change room as soon as I walked in. Seems the aircon is leaking water and the sofa bed is not set up nor any bedding provided for the 3rd person. 3.The changed room, the toilet is not flushed when the lid is lifted up to use ( someone justed pooed) and the aircon seems abit faulty and slow. Sofa bed is not make up and no beddings. I have to manually on my aircon . Previous stay , I just have to put in the card. 4. The big sized girl wearing a white shirt who checked us in was not very experienced. 5.the bathroom glass door was faulty . Screws are dropping off. 6. The table was dusty and marks. 7. Waste bin is not in the correct place. It was underneath the tv console instead of under the sink. 8. Only 2 bathrobes and 2 towels , 2 hand towels, 2 mugs for 3 pax. 9. Glass doors in toilet and bathroom were abit dirty with dried boogers. 10. Sofa bed was given only 1 pillow initially. 11. The fridge is always not chilled even the first trip and this trip. 12. The room cards were insensitive. The scanner in the lift unable to detect the card most times. 13. I have a confirm late checked out but was not updated in the system. Lucky I checked .

Dear Valued Guest, Thank you for taking the time to share such detailed feedback regarding your recent stay with us and for choosing to return to Mercure Singapore Bugis. While we are pleased to learn that your overall experience was satisfactory compared to your previous stay, we are sincerely sorry for the numerous shortcomings you encountered during your visit. Your feedback highlights several areas where we fell short of our usual standards, and for this, we apologize. We regret the inconvenience caused by the issue with your initial room, including the leaking air-conditioning unit and the incomplete setup for the third guest. While a room change was arranged, it is disappointing to learn that the replacement room was not properly prepared prior to your arrival. The cleanliness concerns, unflushed toilet, dusty surfaces, incomplete sofa bed setup, insufficient amenities for three registered guests, and the condition of the bathroom glass panels are certainly unacceptable and do not reflect the standards we strive to uphold. We also apologize for the maintenance issues you experienced, including the faulty bathroom door, air-conditioning performance, refrigerator cooling, and room key accessibility. These matters have been shared with our Engineering team for immediate review and corrective action. Additionally, we regret the inconvenience caused by the oversight regarding your confirmed late check-out arrangement and the service experience during check-in. We appreciate your feedback and will use it as an opportunity to further coach and develop our team members to ensure a more seamless guest experience. Regarding the booking availability on our direct channels, we understand your frustration and appreciate you bringing this matter to our attention. We will share your feedback with the relevant teams for review. Thank you once again for your candid comments. We truly value your continued patronage and appreciate the opportunity to learn from your experience. We hope to welcome you back in the future and provide you with the much-improved stay that you deserve. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 4.5/5

Julie R. Friends - Confirmed reviews ALL

We were on an early flight and very tired. We had a place to comfortably wait until our room was ready. They worked to get our room ready early and we enjoyed the 12 midday checkout.

Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our team was able to make your arrival more comfortable after your early flight. We understand how tiring travel can be, and we are pleased that you were able to relax while waiting for your room. It is wonderful to know that our efforts to prepare your room as early as possible contributed positively to your stay. We are also glad that you appreciated our 12:00 noon check-out time, allowing you to enjoy a more relaxed departure experience. Thank you for choosing Mercure Singapore Bugis. We truly appreciate your kind feedback and look forward to welcoming you back for another enjoyable stay. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 5.0/5

Rodi Y. Families - Confirmed reviews ALL

Thanks to mr Bong who help us during check in, such a flawless and fast service Thanks to ms Joey who I had conversation during my stay, her smile give a positive energy for the guests Keep maintain the service standard, thank you Mercure Bugis team for accomodating us

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback following your stay with us. We are delighted to hear that Mr. Bong provided you with a flawless and efficient check-in experience, making a great first impression upon your arrival. We are also pleased to know that Ms. Joey's warm smile and engaging conversation added a positive touch to your stay. Your kind recognition of their efforts will certainly be shared with both team members. Your encouraging words motivate us to continue delivering exceptional hospitality and service to all our guests. Thank you for choosing Mercure Singapore Bugis, and we look forward to welcoming you back again soon. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

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