Mercure Singapore Bugis 4 stars

Customer review rating (ALL Rating) 4.3/5 4,498 reviews

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Mercure Singapore Bugis - Image 1
Mercure Singapore Bugis - Image 2
Mercure Singapore Bugis - Image 3
Mercure Singapore Bugis - Image 4
122 Middle Road, 188973 SINGAPORE, Singapore

Description

Hotel extras

  • Located in the heart of Singapore's shopping, arts and cultural district

  • Ballroom and meeting rooms with natural daylight suitable for business, social or wedding.

  • Conveniently located near Bugis, Bencoolen & Bras Basah MRT stations, within 5 minutes

  • Near Raffles City Convention Centre, Suntec, Marina Bay Sands and 15mins walk to Orchard

  • Free WIFI, 24-hour gym access, a Sky Deck and infinity lap pool

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Signature Room with Twin Beds

Photo out of - Signature Room with Twin Beds

This heritage-inspired room features twin beds, free WiFi and latest LED TV. Up to 2 occupants. No rollaway bed and no baby cot allowed.

  • Views:

    City View or Courtyard View

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Twin bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • 2 pers. max
  • 16 m² / 172 sq ft
  • Bedding 1 x Twin bed(s)
  • Views: City View or Courtyard View
See availabilities

The Loft Room features a queen bed on a mezzanine floor and comes with free WiFi and LED TV. Up to 2 adults. No rollaway bed allowed. Baby cot allowed.

  • Views:

    City View or Courtyard View

  • Most of the accommodation:

    Duplex

Max. number of persons
3
Area
From 22 m² / 236 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

This heritage-inspired room features a king bed, plus Nespresso machine. Inclusive of access to Privilege Lounge with complimentary all-day refreshments and evening cocktails. No children allowed at the lounge. Extra bed or baby cot allowed upon request.

  • Views:

    City View

  • Most of the accommodation:

    Corner Room

Max. number of persons
3
Area
From 22 m² / 236 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

This room features a queen bed on mezzanine floor and Nespresso machine. Inclusive access to Privilege Lounge with complimentary all-day refreshments and evening cocktails. No children allowed at the lounge. No rollaway bed allowed. Baby cot allowed.

  • Views:

    City View or Courtyard View

  • Most of the accommodation:

    Duplex

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Singapore Bugis

122 Middle Road
188973 SINGAPORE
Singapore

GPS:1.299523, 103.853104

Telephone
Fax +65 6822 8901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 395 rooms
  • 2 rooms for people with reduced mobility
  • 28 connecting rooms
  • 395 non-smoking rooms
  • 14 floors

Languages spoken at the hotel

  • English
  • Indonesian
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Pressing Additional charge
  • Dry cleaning / Ironing Additional charge
  • Laundromat Additional charge

Lounge

  • Waiting area or lounge
  • Executive Lounge Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Umbrellas

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

5 Meeting rooms

Well-being

Pool

  • Outside
  • On site

Gym

  • On site
  • On site
  • Indoor parking
  • Public
  • 48 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.1 m / 6.89 ft

Services & equipment

  • Intercom
  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking
Book

SONG GARDEN

Photo out of - SONG GARDEN

A Chinese restaurant that epitomises Cantonese classics with modern twists. Abounds in chinese touches like oriental motifs alongside eight private rooms, the restaurant is also ideal for banquets and business lunches. Accor Plus benefits do not apply.

Cooking style
Chinese
Capacity
120
Accessibility
Accessible service
122 Middle Road, 188973 Singapore, Singapore
Telephone +65 6521 9299
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Takeaway Meals

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Wine by the glass available
  • Digestifs

Accommodate food

  • Vegetarian menu

A Chinese restaurant that epitomises Cantonese classics with modern twists. Abounds in chinese touches like oriental motifs alongside eight private rooms, the restaurant is also ideal for banquets and business lunches. Accor Plus benefits do not apply.

A chic centrepiece in the lobby, guests can lounge and revel in a variety of premium coffees, beers, house pours, and cocktails; alongside a delectable range of tapas.

Rise & shine with our sumptuous Breakfast Buffet served daily at our all-day dining restaurant, Royale.

A refreshing dip in the 25-metre infinity pool is the perfect way to cool down after a good workout.

A 24-hour gym fully equipped with treadmills and stationary bikes for you to enjoy an invigorating workout.

From the scenic rooftop Sky Deck to the atmospheric Straits Poolside or cosy Queen Ballroom, we have the ideal venue that speaks the specific language of your own kind of love.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,498 reviews

Customer review rating 3.0/5

Vengeswaran R. Solo - Confirmed reviews ALL

Customer review rating 1.0/5

Surawan B. Couples - Confirmed reviews ALL

Customer review rating 2.0/5

James D. L. Solo - Confirmed reviews ALL

Customer review rating 4.0/5

Khant W. T. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Hendry L. Families - Confirmed reviews ALL

Dear Value Guest, Thank you for your feedback. We are delighted to know that you enjoyed our convenient location and had a comfortable stay. We look forward to welcoming you back for another enjoyable stay. Best regards Steve L. Front Office Manager

Customer review rating 1.0/5

Surawan B. Couples - Confirmed reviews ALL

I have stayed at Mercure Singapore Bugis many times, and unfortunately, this was by far the worst experience I have had at this hotel. When we first opened the room door, there was a very strong perfume-like smell, possibly from a room deodorizer or air freshener. The smell was so strong that we had to leave the room door open for a while to allow the odor to dissipate. The bed sheets/blanket also felt slightly humid and had a noticeable moldy or musty smell, which was quite unpleasant. There were also several issues in the bathroom. Water was dripping from the shower head even when the shower was not in use, and the toilet had a very unpleasant odor. I understand that the bathroom is relatively small compared with some other non privilege rooms on the same floor, which may make cleaning and ventilation more difficult, but the odor was still unacceptable. Because we arrived quite late, were only staying for one night, and the front desk informed us that the hotel was at relatively high occupancy, we decided not to raise a complaint during the night. However, I feel it is important to provide this feedback because these issues significantly affected our stay. I have previously chosen Mercure Bugis whenever I stayed in Singapore because of my past experiences with the hotel. Unfortunately, after this stay, Mercure Bugis will no longer be my first choice, and I will likely consider other hotels for my future trips to Singapore. I hope the management can look into the room deodorizing, linen condition, bathroom odor, ventilation, and shower maintenance, as these issues are quite noticeable and should be addressed to maintain the expected standard of the hotel.

Customer review rating 2.0/5

James D. L. Solo - Confirmed reviews ALL

The staff were excellent both front desk and concierge. Reason bad score was because the bed was a mattress on the floor which is totally unsuitable for anybody who is over their 20’s and not from far east countries.

Customer review rating 4.0/5

Khant W. T. Couples - Confirmed reviews ALL

Great location and great room but service fall short of usual Accor standard. Staff knocked on my door before listed check out time and asked me when I am checking out only to apologise later that they checked their clocked wrongly and was an hour early.

Customer review rating 4.5/5

Hendry L. Families - Confirmed reviews ALL

Everhything is good. First two nights i get 14th floor and close to the lift Next two days i get 13th floor far away from lift and also some amenities not available like coffee machine and body cream. Thank you See you soon

Dear Value Guest, Thank you for your feedback. We are delighted to know that you enjoyed our convenient location and had a comfortable stay. We look forward to welcoming you back for another enjoyable stay. Best regards Steve L. Front Office Manager

Customer review rating 5.0/5

Svitlana R. Business - Confirmed reviews ALL

Best experience!

Dear Value Guest, Thank you for sharing this wonderful feedback. We are delighted to know that you had an amazing experience and found our staff polite, attentive, and helpful. Your kind words are truly encouraging to our team and motivate us to continue delivering warm and genuine hospitality. We are especially pleased to hear that you consider your stay a “Best experience!” Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable stay. Lastly, we will be very appreciate if you could share your experience on TripAdvisor. Guest reviews not only help us improve but also assist other travellers in making their choices. Here is the link to leave your review: https://www.tripadvisor.com.sg/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html Best regards Steve Lim Front Office Manager

Customer review rating 5.0/5

Yasmine A. Solo - Confirmed reviews ALL

Positive experience, loved the pool!

Dear Value Guest, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our great location and found your room clean and lovely. It is especially pleasing to know that Cuma from our Reception team made such a positive impression upon your arrival. We will certainly share your kind recognition with Cuma, as it is always encouraging for our team to know that their warm hospitality contributes to a memorable guest experience. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another great stay in the future. Lastly, we will be very appreciate if you could share your experience on TripAdvisor. Guest reviews not only help us improve but also assist other travellers in making their choices. Here is the link to leave your review: https://www.tripadvisor.com.sg/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html Best regards Steve Lim Front Office Manager

Customer review rating 0.5/5

Rui S. J. Y. Couples - Confirmed reviews ALL

Unfortunately, our stay was severely affected by a power outage that lasted from approximately 11:00 PM to 3:00 AM. During these four hours, there was no electricity or air-conditioning in the room, making it extremely uncomfortable and impossible for both my partner and me to sleep. As the room was not conducive for resting, we eventually had to leave the hotel in the middle of the night. This was extremely disruptive and completely defeated the purpose of having a hotel room for the night. More importantly, the impact did not end when the power was restored. The lack of sleep significantly affected both my partner and me for the following two days, as we were exhausted and unable to properly enjoy our plans. I understand that unexpected technical issues can occur, but a four-hour power outage in the middle of the night, with no air-conditioning and no ability to rest, is a major service failure for a hotel stay. Given the extent of the disruption and its impact on the rest of our trip, I am extremely dissatisfied with the experience.

Customer review rating 4.0/5

Jessica S. Solo - Confirmed reviews ALL

Loved the location, close to good food options & MRT. Staff were great too. But I didn’t love the room. Booked a signature room and got “upgraded” to a loft room, I hated the stairs to the up to the loft bed and having to get all the way down to the mattress on the floor was not for me. Would have preferred the room I actually booked.

Dear Value guest, Thank you for sharing your detailed feedback. We are pleased to hear that you enjoyed our convenient location, with easy access to good food options and the MRT, and that our team made a positive impression during your stay. We are, however, sorry to learn that the loft room did not meet your expectations. We understand that the stairs leading to the loft bed and the need to access the mattress on the lower level were not comfortable for you. While the loft room was offered as an upgrade, we appreciate that an upgrade may not necessarily suit every guest’s preferences. Your feedback is valuable, and we will take this into consideration when recommending room types to better match our guests’ preferences. We hope to have the opportunity to welcome you back and provide a room experience more suited to your expectations. Best regards Steve Lim Front Office Manager

Customer review rating 5.0/5

Pia B. Business - Confirmed reviews ALL

I felt very well looked after by the staff - always friendly and always helpful,

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you felt well looked after by our team and that our colleagues were consistently friendly and helpful throughout your stay. Creating a warm and welcoming experience for our guests is at the heart of what we do, and your kind words are a wonderful encouragement to the entire team. If you have a moment, we would be truly grateful if you could share your positive experience with us on Tripadvisor. Your review would mean a great deal to our team and would also help other travellers when considering their stay with us. https://www.tripadvisor.com/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html We truly appreciate your recognition and look forward to welcoming you back to Mercure Singapore Bugis for another pleasant and well-cared-for stay. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 4.5/5

Aik L. H. Business - Confirmed reviews ALL

The front office staff was accommodating and helpful.

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you found our Front Office team accommodating and helpful throughout your stay. It is especially wonderful to see Kenny and Bong recognised as special contributors to your experience. Your kind appreciation will certainly be shared with both of them and the wider team as encouragement for their continued commitment to providing warm and attentive service. If you have a moment, we would be truly grateful if you could share your positive experience with us on Tripadvisor. Your review would mean a great deal to our team and would also help other travellers when considering their stay with us. https://www.tripadvisor.com/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html Thank you for considering Mercure Singapore Bugis an “Absolute Gem.” We truly appreciate your kind words and look forward to welcoming you back for another memorable stay. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 4.5/5

Keeny L. Business - Confirmed reviews ALL

I would like take this opportunity to express my gratitude for Ivy & her team for my stay, they made it a very pleasant one for me! So customer service is 10/10 :) For the mezz room future improvement (for the one point to improve in my score) is the Queen bed upstairs, perhaps where it sits in the corner, there's molding smell - so if you can find a way to improve this, that'd would be super amazing!

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you had such a pleasant stay and that Ivy and her team made a positive difference to your experience. Your kind recognition of their customer service, especially your 10/10 rating, means a great deal to us. We will certainly share your appreciation with Ivy and the team as encouragement for their continued efforts. We also appreciate you highlighting the concern regarding the Queen bed area in the mezzanine room. We are sorry to hear that you noticed a mould-like smell around the corner where the bed is positioned. We understand that this can affect the comfort of the room, and your feedback has been shared with our Housekeeping and Engineering teams for further inspection and appropriate follow-up. Thank you once again for your valuable feedback and constructive suggestion. We are pleased that our team was able to make your stay a pleasant one, and we look forward to welcoming you back to Mercure Singapore Bugis for another enjoyable experience. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 3.5/5

Wen W. T. Solo - Confirmed reviews ALL

It was noisey at night I requested for a change of room but was rejected so I didnt sleep well

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you found our location convenient. However, we sincerely apologize for the noise disturbance you experienced during the night and, more importantly, for the impact this had on your sleep. We are particularly sorry that, despite your request for a room change, we were unable to accommodate your request during your stay. We understand how disappointing this must have been, especially when you were seeking a quieter environment to rest. We regret that we were unable to provide a more suitable solution at the time due to occupancy availability. Your feedback regarding the noise and the handling of your room-change request has been shared with our Front Office team for review, as we continuously strive to respond more effectively to our guests' concerns and provide appropriate alternatives whenever possible. Thank you once again for bringing this matter to our attention. We hope to have the opportunity to welcome you back and provide you with a much more comfortable and restful experience. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 3.0/5

Enrico F. Business - Confirmed reviews ALL

Room was not as expected for a 4-star hotel. Very small (but this is not the main point), no space for clothing/accessories, no space for using a laptop. A standard IBIS room offers more space.

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you found our location convenient and appreciated the service provided by our team. At the same time, we are sorry to learn that the room did not meet your expectations for a four-star hotel. While we understand that room size itself was not your main concern, we appreciate your comments regarding the limited space for clothing, personal belongings, and working with a laptop. We understand how these practical limitations can affect the overall comfort and functionality of a room, and we regret that the space did not suit your needs during your stay. We also appreciate your comparison with the standard ibis room. We recognise that different room categories and hotel brands are designed with different layouts and space considerations, and your feedback is valuable in helping us better understand what our guests expect from their stay with us. Thank you once again for your honest feedback. We hope to have the opportunity to welcome you back and provide you with a room category that better suits your needs and expectations. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 5.0/5

Juneliza C. P. Business - Confirmed reviews ALL

Excellent

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you had an excellent experience and enjoyed the comfort of your stay as well as our convenient location. Your kind feedback is greatly appreciated and serves as wonderful encouragement to our team. If you have a moment, we would be truly grateful if you could share your positive experience with us on Tripadvisor. Your review would mean a great deal to our team and would also help other travellers when considering their stay with us. https://www.tripadvisor.com/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html We look forward to welcoming you back to Mercure Singapore Bugis for another comfortable and enjoyable stay. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 2.0/5

Samantha L. Business - Confirmed reviews ALL

Great location, clean room but small. I received an upgrade to the signature loft room on the 6th floor but unknown to me for the first 2 nights, the gym was located above my room. I woke up to the sounds of loud shouting and heavy weights dropping above my bed after midnight. Fortunately I was able to have my room moved did the remainder of my stay.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback following your recent stay with us. We are pleased to hear that you appreciated our great location, the cleanliness of your room, and the complimentary upgrade to our Signature Loft room. We are, however, truly sorry that the location of the gym above your room resulted in significant noise disturbance during the night. We sincerely apologize for the disruption caused by loud voices and the impact of weights being dropped, particularly after midnight. We fully understand how such disturbances can affect your sleep and overall comfort. While we are glad that we were able to relocate you for the remainder of your stay, we regret that you had to go through this inconvenience in the first place. Your suggestion regarding improved soundproofing and the restriction of gym operating hours is well noted. We have shared your feedback with the relevant management team for consideration, particularly regarding measures that could help minimise noise transmission to guest rooms during late-night hours. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with a quieter and more restful experience in the future. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 2.5/5

Yeonsook S. T. Business - Confirmed reviews ALL

It is no problem except some noise since I can hear someone's talk from next room or corridor.

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you found our location convenient and that, overall, you had a comfortable stay. We are especially delighted to know that our Housekeeping colleague was so friendly and did a great job in maintaining your room. Your kind recognition will certainly be shared with the team. At the same time, we sincerely apologize for the noise disturbance you experienced, particularly being able to hear conversations from the neighbouring room or corridor. We understand how this can affect your comfort and relaxation, and your feedback has been shared with the relevant team for review. Thank you once again for your kind feedback. We hope to have the pleasure of welcoming you back for an even more comfortable stay in the future. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 1.5/5

Kelda R. Couples - Confirmed reviews ALL

hotel had a planned power shut down from 11pm to 4am - so no air-conditioning and emergency lights turning in and off all night, got no sleep and still got charged the full nightly rate!

Customer review rating 4.0/5

Shielah L. S. Friends - Confirmed reviews ALL

Enjoy the breakfast and Good Service and kind staff

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you enjoyed our breakfast and appreciated the good service provided by our team. It is especially pleasing to know that our friendly and kind colleagues contributed positively to your stay. Your kind words are greatly appreciated and will certainly be shared with our team as encouragement to continue delivering warm and attentive hospitality. If you have a moment, we would be truly grateful if you could share your positive experience with us on Tripadvisor. Your review would mean a great deal to our team and would also help other travellers when considering their stay with us. https://www.tripadvisor.com/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html We look forward to welcoming you back to Mercure Singapore Bugis for another enjoyable stay. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 2.0/5

Allan L. Business - Confirmed reviews ALL

I have stayed in this hotel for a few times with the most recent stay a few weeks ago where I stayed for 5 nights and the experience was very good. However, this visit was quite disappointing. I stayed for two nights and on my second night, apparently the hotel was carrying out certain checkups where there was no electricity till 4am in the morning. If the hotel staff had highlighted this to me (as a guest) during my booking or even at the time of the room check-in, I could have better planned my schedule rather than going back to my room that night (at around 12am) to realize there was no electricity (which means no lighting and air-conditioning) and I had to find another place to stay until 4am before returning to the hotel at 4am. I was eventually offered a 30% discount when I complained to the hotel staff.

Dear Value Guest, Thank you for writing to us and for sharing your detailed feedback regarding your recent stay with Mercure Singapore Bugis. We sincerely regret the inconvenience and disruption caused by the scheduled annual power shutdown during your stay. We understand your disappointment, particularly given the duration of the shutdown and the impact on the air-conditioning, electrical facilities and other in-room amenities. We have taken note of your concerns regarding the timing of the communication and your view that this information should have been made available prior to your booking. We appreciate your feedback and understand that this would have been an important consideration in planning your stay. Once again, please accept our sincere apologies for the inconvenience caused and thank you for taking the time to share your feedback with us. Best regards Steve Lim Front Office Manager

Other web-users rate our hotel

  • 2,743 reviews 9.7/10 Location
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  • 40 reviews 8.3/10 WiFi
  • 1,641 reviews 3/10 Comfort
  • 1,004 reviews 7.7/10 Cleanliness
  • 847 reviews 5.9/10 Amenities
  • 686 reviews 6.9/10 Breakfast

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