Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.3/5 3,994 reviews

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Description

Hotel extras

  • Impeccable friendly guest service

  • Specialty restaurants for the adventurous traveler

  • Stunning landscaped terrace

  • Located in the Golden Triangle near shopping and entertainment

  • Close to luxury boutiques and KL tourist attractions

Our accommodation(s)

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Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450 KUALA LUMPUR
Malaysia

GPS:3.15013, 101.7145

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,994 reviews

TripAdvisor Rating  4.1/5  651 reviews

Certificate of excellence 2024

Good hospitality by jshares

TripAdvisor rating 5.0/5

155yohanc TripAdvisor review

Jshares who makes the cocktail in the executive lounge is very hospital. Thank you very much for the kind hospitality!!

Dear 156yohanc, Thank you for your kind feedback. We’re delighted to hear that Jshares provided you with warm hospitality and enjoyable cocktails in our Executive Lounge. Your compliments will certainly be shared with him and the team. We truly appreciate your support and look forward to welcoming you back again soon. Kind regards, Devi.C Guest Experience

Still very nice 5* despite old building

TripAdvisor rating 4.0/5

Dreamer13855385411 TripAdvisor review

Quite old 5* but mostly still runs very well. Excellent services, very white towel, spacious bathroom, delicious bfast, fast internet. Some electricity plug need to be checked (the one near my bed sometime works sometime does’t). Very strategic location just across Pavilion Bukit Bintang

Dear Dreamer13855385411, Thank you for sharing your thoughtful review with us. We’re delighted to hear that you enjoyed our excellent service, clean and comfortable amenities, spacious bathroom, delicious breakfast, and internet. It’s wonderful to know that our location across added convenience to your stay. We also appreciate your comments regarding the electrical plug near the bed. Thank you for pointing this outand our engineering team will look into it immediately to ensure everything functions smoothly for future guests. Although our building carries a bit of history, we are glad to know that the overall experience still reflected the quality and comfort you expect from a 5-star stay. Thank you once again for your feedback. We look forward to welcoming you back for another pleasant and comfortable visit. Kind regards, Devi.C Guest Experience

Customer review rating 4.0/5

Illyas S. I. Business - Confirmed reviews ALL

The best is the food

Dear Illyas S. I., Thank you for your kind feedback! We are delighted to hear that you enjoyed your stay and especially appreciated the food. Your compliments will be shared with our culinary team, and we look forward to welcoming you back for another enjoyable experience. Kind regards, Devi.C Guest Experience

Customer review rating 4.0/5

Gurbandurdy D. Business - Confirmed reviews ALL

Overall, the stay was nice. The room was spacious and the breakfast was good. Housekeeping was also good, and water and coffee capsules were replenished right after usage. The only thing I didn't like was that during check-out, I was told I had used popcorn from the mini-bar, which was totally false (this might have been due to me changing rooms the day before because of a wet floor in front of the bathroom, likely from a leak). However, this false charge didn't spoil my overall impression of my stay at Pullman KLCC.

Dear Gurbandurdy D., Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location, spacious rooms, good breakfast, and attentive housekeeping. We sincerely apologize for the confusion during check-out regarding the mini-bar charge. We understand how this could have been frustrating, and we regret any inconvenience caused. Your comment has been shared with our front office and minibar teams to ensure such errors are prevented in the future. We appreciate your understanding and are glad that this incident did not overshadow your overall experience. We look forward to welcoming you back to Pullman KLCC for another enjoyable stay. Kind regards, Devi.C Guest Experience

A well placed one

TripAdvisor rating 5.0/5

Emmanuelle V TripAdvisor review

The hotel was a pure bliss, and is very well placed to visit the city. It was recommended by a friend of mine and I would easily recommend it as well.

Dear emmanuellev684, Thank you so much for your wonderful feedback! We’re delighted to hear that you had such an enjoyable experience during your stay at Pullman KLCC Hotel & Residences. It means a lot to us to know that our efforts helped make your visit a memorable one. We truly look forward to welcoming you back again soon for another great stay. Kind regards, Devi.C Guest Experience

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Other web-users rate our hotel

  • 2,848 reviews 9.6/10 Location
  • 3,330 reviews 7.2/10 Room
  • 3,347 reviews 7.9/10 Service
  • 119 reviews 5/10 WiFi
  • 1,353 reviews 7.7/10 Breakfast
  • 1,303 reviews 6.9/10 Cleanliness
  • 977 reviews 6.6/10 Amenities

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