Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.3/5 3,986 reviews

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4 Jalan Conlay, 50450 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Impeccable friendly guest service

  • Specialty restaurants for the adventurous traveler

  • Stunning landscaped terrace

  • Located in the Golden Triangle near shopping and entertainment

  • Close to luxury boutiques and KL tourist attractions

Our accommodation(s)

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Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450 KUALA LUMPUR
Malaysia

GPS:3.15013, 101.7145

Telephone
Fax +60 3-2170 8808

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  3,986 reviews

Customer review rating 4.0/5

Valerii S. Couples - Confirmed reviews ALL

Overall our stay was comfortable. We had an good attention from service staff , especially from club lounge reception team. Cleaning service in room wasn't ideal, we left room for breakfast and recived a letter of unsucseful attempt to enter to the room due "not disturb botton light" which is totally fine but we were expected our room to be cleaned during lunch time (from 11 till 16:00) , after a call to reception we arranged room make up at 7pm , but mini bar wasn't topped up. Would be great if Cleaning service could be more flexible during the day especially in upgraded rooms. The food in lounge was good , but cold cuts choice cook be with better quality ham , just an feedback to improve , canape for Afternoon tea was dry . Also during breakfast we noticed a big fly around fruits area.

Dear Valerii S., Thank you for taking the time to share your detailed feedback. We are pleased to know that you found your stay comfortable and appreciated the service from our Club Lounge reception team. Your kind recognition is truly appreciated and will be shared with them. However, we sincerely regret the shortcomings you experienced regarding room cleaning service, minibar replenishment, and the timing of housekeeping. We understand how important flexibility and consistency are, especially for upgraded room categories, and we apologize for the inconvenience caused. Your comments have been shared with our Housekeeping and Front Office teams for review and improvement in coordination and service delivery. We also appreciate your constructive feedback regarding the Club Lounge food selection and quality, as well as the Afternoon Tea canapés. This has been shared with our Culinary team for enhancement consideration. Additionally, we are very sorry for the issue observed at the breakfast fruit area; please be assured that this will be addressed with our Food & Beverage team to reinforce hygiene and presentation standards. Thank you once again for your valuable insights. We truly appreciate your support and hope to welcome you back for an improved and more seamless experience in the future. Kind regards, Devi.C Guest Experience

Customer review rating 3.0/5

Stephen H. Couples - Confirmed reviews ALL

Yes this hotel is very well located.. We found the bed extremely hard almost like sleeping on the floor, this short trip was a stop over from UK to Australia and we were hoping it would help with jet lag, it didn’t.. As Gold members we requested an earlier checkin, we were told they would fast track our room to be ready by 11 or 12 and they would call us, no one called, checked at 12 still not ready, was told someone would come and get us from the pool when it’s ready (we were waiting by the pool) it started raining and no one came, we checked again at 2pm and it was ready, when we asked why no one came for us as promised we were ignored.. We waited by that pool for 6 hours.. A plate of fruit was in the room, all pieces were inedible.. Just a bit underwhelming overall..

Dear Stephen H., Thank you for taking the time to share your detailed feedback with us. We are glad to know you appreciated our hotel’s location, especially during your stopover journey. However, we are truly sorry that several aspects of your stay did not meet expectations. Please accept our sincere apologies for the discomfort caused by the bed firmness, the delays and lack of communication regarding your early check-in request, and the inconvenience you experienced while waiting by the pool. This is not the level of service we aim to provide, particularly for our valued Gold members, and we understand how disappointing this must have been. We are also very sorry to hear about the condition of the welcome fruit in your room. Your comments have been shared with the relevant departments, including Front Office, Housekeeping, and Food & Beverage, for immediate review and corrective action. Your feedback is extremely important to us, as it helps us identify areas where we must improve. We regret that your experience felt underwhelming overall and sincerely hope we may have another opportunity to restore your confidence in us with a much improved stay in the future. Kind regards, Devi.C Guest Experience

Customer review rating 4.0/5

Geurt D. Families - Confirmed reviews ALL

I chose the Pullman hotel because I previously lived in Malaysia and always stayed at the hotel (then called the Prince hotel). I liked it because it is not a typical business hotel but more geared towards relaxation. It was good to see that it is still quite similar. My stay therefore also was very relaxed with good breakfast and pleasant room service.

Dear Geurt D., Thank you for sharing your thoughtful feedback and for returning to stay with us after your time in Malaysia. We are delighted to know that your visit brought back fond memories of the hotel in its earlier days and that you continue to appreciate its relaxed atmosphere. It is also wonderful to hear that you enjoyed a comfortable stay, along with our breakfast and room service. However, we sincerely apologise for the lack of response from our reservations team regarding your emails. This is certainly not the level of service we strive to provide, and we understand how frustrating this must have been. Your comments have been shared with the relevant department for immediate follow-up and improvement. We truly appreciate your continued support and hope to have the pleasure of welcoming you back again for an even smoother experience in the future. Kind regards, Devi.C Guest Experience

Customer review rating 5.0/5

Shivasharan A. Business - Confirmed reviews ALL

Great location, well equipped room with very comfortable bed, great buffet breakfast and friendly staff.

Dear Shivasharan A. Thank you for sharing your kind feedback. We are delighted to know that you enjoyed our great location, well-equipped room, and the comfort of our beds. It is also wonderful to hear that you appreciated our buffet breakfast and the friendliness of our team. Your encouraging words mean a lot to us and will be shared with our team as motivation to continue delivering excellent service. We look forward to welcoming you back again for another enjoyable stay. Kind regards, Devi.C Guest Experience

Customer review rating 4.0/5

Ye C. N. A. L. Families - Confirmed reviews ALL

Rooms are well-appointed and clean. Bonus of free upgrade of room, coupled with our paid club lounge benefits, the stay was very comfortable with delicious food offerings. Kid loved the pool and the proximity to Pavilion Shopping Mall. Close enough to KLCC and the Park but without the crowd and city bustle and traffic jam.

Dear N. A. L. Ye C., Thank you for taking the time to share your detailed feedback. We are delighted to hear that you had a comfortable stay and enjoyed the room upgrade, Club Lounge experience, dining at Sedap Restaurant, and our convenient location. It is also wonderful to know that Isa and Thila made a positive impression with their attentive service. However, we sincerely apologize for the inconvenience you experienced during the rainy weather regarding the availability of an umbrella. We regret the misunderstanding with our team and any discomfort this may have caused. Your comment is well noted, and we will reinforce with our concierge team the importance of assisting guests promptly and with flexibility based on immediate needs. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for an even smoother and more pleasant stay in the future. Kind regards, Devi.C Guest Experience

Other web-users rate our hotel

  • 2,652 reviews 9.6/10 Location
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  • 77 reviews 5.7/10 WiFi
  • 1,236 reviews 6.9/10 Cleanliness
  • 1,228 reviews 8/10 Breakfast
  • 931 reviews 6.8/10 Amenities
  • 5 reviews 10/10 Beach

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