Dear Muhamad J., Thank you for sharing your feedback. We are pleased to hear that you found your room to be in good condition. Regarding the RM500 security deposit, we understand your concern, especially when your reservation was supported by a company LOA. Our security deposit policy applies to all guests, including corporate bookings with an LOA. The deposit may only be waived when the LOA specifically states that all charges incurred during the stay will be fully borne by the organisation. Please rest assured the deposit will be refunded after a short period. We apologise if this requirement was not clearly communicated to you prior to arrival and appreciate your understanding of our hotel policy. We also take note of your comment regarding the drinking water location and will review how we can make this more convenient for our guests. We hope to have the opportunity to welcome you again and provide you with a smoother experience. Kind regards, Devi.C Guest Experience

Dear Chan Y. H., Thank you for your wonderful feedback. We are delighted to know that you had a very comfortable stay and enjoyed the excellent service provided by our team. Your kind words mean a great deal to us and are a wonderful encouragement to our colleagues. We look forward to welcoming you back to Pullman KLCC for another excellent stay. Kind regards, Devi.C Guest Experience

Dear P. Do Y., Thank you for sharing such a wonderful review. We are delighted to know that you had a smooth and comfortable check-in experience and that Hyunji Lim made you feel warmly welcomed from the very beginning. We will certainly share your kind recognition with Hyunji, as we are sure it will mean a great deal to her. It is especially pleasing to hear that her attentive service and assistance with your membership upgrade left such a positive first impression. We truly appreciate your kind words and look forward to welcoming you back to Pullman KLCC for another memorable stay. KInd regards, Devi.C Guest Experience

Dear Brendan L. C. C. L.. Thank you for sharing your feedback. We are glad to know that you had an overall good stay, although we sincerely regret the disappointment you felt during check-in. We would like to clarify that our Guest of the Day is selected randomly based on a few criteria. In this instance, one of the criteria fulfilled was that the reservation was made as an independent booking and was not linked to a group or same party in our system. As the selection is not guaranteed for every guest, we understand how it may have felt disappointing when others in your group were selected. We truly appreciate your understanding and hope this clarification provides some context. We look forward to welcoming you back and making your next stay a more pleasant one. Kind regards, Devi.C Guest Experience

Dear Minhal A., Thank you for your wonderful feedback! We are delighted to know that you had an excellent stay and enjoyed your experience as our Guest Of The Day. It is always a pleasure to make our guests’ stays a little more special, and we are glad that this added value to your experience. We truly appreciate your kind words and look forward to welcoming you back to Pullman KLCC for another memorable stay. Kind regards, Devi.C Guest Experience

Dear T. Minh T., Thank you for taking the time to share your detailed feedback with us. We are delighted to know that you enjoyed our convenient location, cleanliness, breakfast, elegant surroundings, and the warm hospitality of our team. Your kind words are truly appreciated. We also take note of your comments regarding the smoking area and the access to it at night. We understand your suggestion for a more convenient designated smoking space and will share this feedback with our management team for consideration. Regarding the towels, we sincerely apologize for the confusion. We appreciate your effort to follow the instruction displayed in the bathroom by hanging the towels on the rack to indicate that they could be reused. We understand how disappointing it would be to find that they had been replaced despite this. We will review this with our Housekeeping team to ensure the towel-reuse instructions are consistently followed and clearly understood by our team. Thank you again for highlighting these areas while also sharing the positive aspects of your stay. We hope to welcome you back to Pullman KLCC and provide you with an even smoother experience next time. Kind regards, Devi.C Guest Experience

Dear T. Kong W., Thank you for sharing your feedback. We are sorry to learn that your experience left you feeling that your concerns were not properly addressed. We understand the importance of timely room cleaning and ensuring that guests have a clear and accessible channel to raise concerns during their stay. Your comments regarding room cleaning before checkout and our complaint-handling process are taken seriously. We will review these areas with the relevant teams to ensure requests are handled more promptly and that guests feel heard and supported when they bring an issue to our attention. We sincerely regret the frustration caused and appreciate you bringing this to our attention. We hope to have the opportunity to restore your confidence in Pullman KLCC on a future visit. Kind regards, Devi.C Guest Experience

Dear Abbas I., Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our breakfast and, most importantly, the friendly and attentive service from our team. It is especially heartening to know that Isa stood out with his helpfulness and warm smile. We will be sure to share your kind recognition with him. We truly appreciate your compliments on the food and service, and we look forward to welcoming you back to Pullman KLCC for another enjoyable breakfast experience. Kind regards, Devi.C Guest Experience

Dear Thasikala S., Thank you for sharing such a heartfelt review. We are truly happy to know that you had a clean, comfortable and memorable stay with us, even though it was just a short staycation. We are especially pleased to hear your kind words about Mr. Azim. It is wonderful to know that he was friendly and helpful, both before and during your stay, and that his assistance made your experience even more pleasant. We will certainly share your appreciation with him. We also appreciate your honest feedback regarding the welcome you received during check-in. A warm smile and friendly interaction are an important part of our hospitality, and we will remind our team to ensure every guest feels genuinely welcomed from the moment they arrive. Thank you once again for choosing Pullman KLCC. We are delighted that your stay created such wonderful memories, and we hope to welcome you back for another enjoyable stay soon. Kind regards, Devi.C Guest Experience

Dear Ankita A. G., Thank you for sharing your review. We're thrilled you enjoyed our prime location. We agree that we have the best placement in the city and we love sharing it with our treasured guests. We also noticed that your overall rating was lower than expected, and we sincerely regret that your experience did not meet your expectations. We would greatly appreciate any additional details you can share so that we can understand how to improve and ensure a better stay for you in the future. Kind regards, Devi.C Guest Experience

Dear Mr. Muhammad A. H. M. J. P., Thank you very much for your kind review and for choosing to stay with us during your Malaysia Marathon trip. We are delighted to hear that you and your wife enjoyed our hospitality, accommodation, and the friendliness of our staff. We sincerely apologize for the confusion regarding the breakfast location during your stay. To clarify, apartment guests are served breakfast at Living Space on Level 10, while hotel guests are served breakfast at Sedap Restaurant on Level 1. We understand that there was some miscommunication at the restaurant counter on the second day, which resulted in your family being directed to a different breakfast location. We sincerely apologize for the inconvenience this may have caused and appreciate your kind understanding. We will share your feedback with our restaurant team to ensure that clearer information is provided to guests at the counter and to avoid similar confusion in the future. It was our pleasure to have you and your family stay with us, and we hope to welcome you back again on your next visit to Malaysia. Thank you once again for your valuable feedback and support. Best regards, Reece Mia Guest Experience Manager

Dear Ms. Marie C. T. F., Thank you for taking the time to share your feedback. We’re pleased to know that you enjoyed our convenient location, facilities, and Wi-Fi, and that your overall stay was a positive one. We’re especially grateful for your kind mention of Sharif and Kana. We’ll be happy to share your recognition with them and let them know their service made a positive impression during your stay. We also appreciate you highlighting the cleanliness concerns, including the small details in the bathroom and the vacuuming. We take these comments seriously and will share them with our Housekeeping team to ensure better attention to detail. Thank you once again for your feedback. We look forward to welcoming you back to Pullman Kuala Lumpur City Centre for an even better stay. Best regards, Reece Mia Guest Experience Manager

Dear Dr. Joel C., Thank you for sharing your detailed feedback with us. We’re pleased to hear that you enjoyed our brilliant location, Platinum privileges, and exclusive lounge facilities. We sincerely apologize for the long wait you experienced upon arrival. We understand how frustrating it must have been to wait over 30 minutes, especially after a late night arrival. We will review our front desk staffing and communication procedures to ensure a smoother and more efficient check in experience for our guests. We also appreciate your feedback regarding the app and the intermittent Wi-Fi connection. We’re sorry these inconveniences affected your stay, and we’ll share your comments with the relevant teams for further improvement. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much improved experience. Best regards, Reece Mia Guest Experience Manager

Dear Sainath B. L., Thank you for sharing your feedback. We’re glad to hear that you had a good stay with us. We’re sorry to learn that our breakfast, lunch, and dinner did not meet your expectations in terms of quality, except for the fruits. Your feedback is valuable, and we will share it with our culinary team to improve our food quality and overall dining experience. We hope to have the opportunity to welcome you again and provide a better experience. Best regards, Reece Mia Guest Experience Manager

Dear Mr. Tay C. C., Thank you for taking the time to share your wonderful feedback with us. We’re delighted to hear that you had a comfortable stay and found our location convenient. We’re especially pleased to know that our team member, Alya, was helpful and professional. We’ll be sure to share your kind compliments with her. We also appreciate your suggestion regarding the breakfast spread. Your feedback is valuable to us, and we’ll certainly share it with our team as we continue to improve our offerings. We hope to have the pleasure of welcoming you back again soon! Best regards, Reece Mia Guest Experience Manager

Dear Girish C. H., Thank you for taking the time to share your feedback. We’re sorry to hear that your experience, particularly with the food quality and breakfast selection, did not meet your expectations. We also take note of your feedback regarding the overall service provided by our team. We truly value your comments as they help us identify areas where we can improve. Your feedback will be shared with our Food & Beverage and relevant teams for further review and follow up. We appreciate your honest feedback and hope to have the opportunity to provide you with a much better experience on your next visit. Best regards, Reece Mia Guest Experience Manager

Dear Ms. Karen M. S. A., Thank you very much for sharing your experience with us. We’re delighted to know that your four day stay for your business meeting was a pleasant one, and that you found our accommodations comfortable and our team friendly and responsive. We’re especially pleased that our team could assist with your luggage after checkout and arrange for you to freshen up before your long journey home. We understand how valuable those extra moments can be when travelling, and we’re glad we could make your departure a little more comfortable. It was a pleasure having you with us, and we hope to welcome you back to Pullman Kuala Lumpur City Centre on your next visit to KL. Best regards, Reece Mia Guest Experience Manager

Dear G. Siok P., Thank you for sharing your feedback with us. We are delighted to know that your family enjoyed the family room, breakfast, and our convenient location opposite Pavilion Bukit Bintang. We sincerely apologize for the inconvenience caused by the delay in having your room ready at 3:00 PM. More importantly, we regret that our Front Office team did not follow through on informing you once the room became available, resulting in you having to approach the team again. We understand how frustrating this must have been after waiting for your room. Your feedback has been shared with our Front Office team to reinforce the importance of timely updates and proper follow-up with guests. We truly appreciate your patience and are pleased that the remainder of your stay was enjoyable. We hope to have the opportunity to provide you and your family with a smoother experience on your next visit. Kind regards, Devi.C Guest Experience

Dear Tara T., We are delighted to hear that you enjoyed your stay with us and were pleased with the cleanliness and upkeep of your family room. It is especially wonderful to know that the welcoming activities for your lchild added a special touch to your visit and that you found Pullman KLCC a great place to celebrate a birthday. Thank you for your kind words and for choosing Pullman KLCC. We are truly honoured to be among the best hotels you have stayed at, and we look forward to welcoming you and your family back for another memorable stay. Kind regards, Devi.C Guest Experience