Dear K. Wei A., Thank you for your fantastic review and for highly recommending Pullman KLCC! We are delighted to know that you had an amazing staycation with us and that you enjoyed your overall experience. Your kind recommendation means a great deal to our team and inspires us to continue delivering memorable stays for our guests. We look forward to welcoming you back for another wonderful staycation soon! Kind regards, Devi.C Guest Experience

Dear S. S. A. S. I., Thank you for your kind review. We are delighted to know that you had a great experience with us and were pleased with our convenient location, facilities, and service. Your positive feedback is truly appreciated and serves as wonderful encouragement to our team. We look forward to welcoming you back to Pullman KLCC for another enjoyable stay. Kind regards, Devi.C Guest Experience

Dear Mohd N. S. B. I., Thank you for your remarkable review and for sharing your constructive feedback with us. We are delighted to know that you had an overall superb stay and appreciated your positive comments. We are sorry to learn about the issue you experienced with the bathroom. While we are pleased that the bathtub helped minimise the inconvenience during your stay, we regret that this was not brought to our attention at the time. We have no record of a call or report regarding this matter during your stay, as our team would have been pleased to assist and arrange an immediate inspection. Your comments regarding cleanliness have also been duly noted and shared with our housekeeping and engineering teams for their attention and follow-up. We remain committed to maintaining our standards while continuously identifying areas where we can improve. Thank you once again for your encouragement and valuable feedback. We look forward to welcoming you back and providing an even better experience on your next visit. Kind regards, Devi.C Guest Experience

Dear Rene S., Thank you for taking the time to share your feedback with us. We are pleased to know that you found our team friendly and helpful, while we sincerely regret that several aspects of your stay did not meet the five-star standards you expected. We apologize for the inconvenience caused by the smoke smell in your non-smoking suite. Upon receiving your complaint, our team arranged for you to be moved to another room. We regret that the initial room did not meet our expected standards and appreciate your understanding. We also take note of your comments regarding the breakfast experience. We are sorry that you were not guided to a table and had to find one yourself despite your room number being checked. We understand that attentive and welcoming assistance is an important part of the five-star experience, and your feedback has been shared with the team for improvement. We also acknowledge your comments regarding the age of some of our infrastructure and appreciate your understanding as we continue to maintain and improve our facilities. We sincerely value your feedback and hope to have the opportunity to provide you with a more seamless and elevated experience on your next visit. Kind regards, Devi.C Guest Experience

Dear Sri W. S., Thank you so much for your wonderful feedback! We’re delighted to hear that you had such an enjoyable experience during your stay at Pullman KLCC Hotel & Residences. It means a lot to us to know that our efforts helped make your visit a memorable one. We truly look forward to welcoming you back again soon for another great stay. Kind regards, Devi.C Guest Experience

Dear Desmond P. M. H., Thank you for recommending Pullman KLCC and for sharing your feedback with us. We are delighted to know that you enjoyed our prompt check-in and check-out, clean rooms, convenient location, and overall comfortable stay. Regarding the shoe horn, we are sorry that you were unable to locate it during your stay. Please note that the shoe horn is provided in the wardrobe/closet. We regret that this was not clear and appreciate you bringing it to our attention. We look forward to welcoming you back for another pleasant stay with us. Kind regards, Devi.C Guest Experience

Dear Simon M. H., Thank you for your wonderful review and for rating your experience as “Perfect”! We are delighted to know that you had a top hotel experience and that you enjoyed our amazing breakfast. It is especially rewarding to hear your kind recognition of our Front Office team and their professionalism. We will certainly share your compliments with the team, as such encouragement means a great deal to our colleagues. Being described as one of the best hotels in Kuala Lumpur is a tremendous compliment, and we are truly grateful for your support and recommendation. We look forward to welcoming you back to Pullman KLCC for another exceptional stay. Kind regards, Devi.C Guest Experience

Dear Elaine F., Thank you for sharing your wonderful feedback with us. We are delighted to know that you enjoyed the comfort, cleanliness, and convenient location of Pullman KLCC. It is especially pleasing to hear that you loved the spaciousness of your room and found it comfortable for your stay. Your kind comments are greatly appreciated by our team. We look forward to welcoming you back for another comfortable and enjoyable stay with us. Kind regards, Devi.C Guest Experience

Dear Dannielle C., Thank you for sharing your excellent review with us. We are delighted to know that you had a great stay and enjoyed our convenient location, comfortable rooms, and attentive service. It is wonderful to hear that our team made you feel welcomed through their polite, warm, and attentive service. We are also pleased that you appreciated the spaciousness and cleanliness of your room, as well as the convenience of having Pavilion Kuala Lumpur just across the road. We are glad that we could accommodate your early check-in and make your arrival more convenient. Your kind recognition of our entire team is truly appreciated and will be shared with our colleagues as encouragement. We look forward to welcoming you back to Pullman KLCC for another excellent stay. Kind regards, Devi.C Guest Experience

Dear R. Tan Y. H., Thank you for your wonderful review. We are delighted to know that you enjoyed our convenient location and found your room spacious, comfortable, and well maintained. It is especially pleasing to hear that our Room Service team provided great service and contributed to a pleasant stay. Your kind recognition will certainly be shared with the team. We truly appreciate your recommendation and look forward to welcoming you back to Pullman KLCC for another enjoyable stay. Kind regards, Devi.C Guest Experience

Dear Ade S., Thank you for taking the time to share your detailed feedback following your stay with us. We sincerely apologize that your experience did not fully reflect the five-star standard you expected. With regard to the room allocation, we regret any disappointment caused. Upon reviewing your reservation, we noted that the original booking was for a twin room, and unfortunately, a king-bed room was not available at the time of your request. More importantly, we are deeply concerned to learn about the incident involving a member of our Minibar team entering your room without knocking or following the proper procedure while you were inside. Please accept our sincere apologies for the discomfort and intrusion this caused. The team member has been counselled and warned, and the importance of strictly adhering to our room-entry procedures has been reinforced with the team. We are also sorry that, after you reported the matter to our Operator, you did not receive the immediate follow-up or personal apology from a manager that you rightly expected. This was certainly a missed opportunity for us to reassure you promptly. On a positive note, we are delighted that you enjoyed the variety and quality of our breakfast, and we greatly appreciate your kind recognition of Mr. Ikhram, our Doorman. We will be sure to share your compliments with him. Your comments regarding the warmth and welcoming nature of our breakfast service have also been noted and will be addressed with the team as we continue working to elevate our service standards. We truly value your feedback and hope to have the opportunity to restore your confidence in Pullman KLCC and provide you with the five-star experience you deserve on a future visit. Kind regards, Devi.C Guest Experience

Dear Talal D., Thank you for your wonderful feedback! We are delighted to hear that you had an extremely comfortable stay and were impressed with our cleanliness and service. It is especially heartening to know that Mojib was extremely helpful and contributed to making your experience memorable. We will be sure to share your kind recognition with him and the team. We truly appreciate your kind recommendation and look forward to welcoming you back to Pullman KLCC for another exceptional stay. Kind regards, Devi.C Guest Experience

Dear Ms. Chitra K. S. S., Thank you so much for your wonderful review and for taking the time to share your experience with us. We are truly delighted to know that you had an extremely comfortable stay and that you enjoyed the cleanliness of our rooms and lobby, as well as the variety offered at our breakfast. It is especially heartwarming to hear your kind words about our team and their courteous and helpful service. Your “kudos” to the team will certainly be shared with everyone. Recognition such as yours is a great motivation for us to continue delivering the warm and memorable experiences our guests deserve. Thank you once again for choosing Pullman Kuala Lumpur City Centre. We look forward to welcoming you back and making your next stay just as comfortable and enjoyable. Best regards, Reece Mia Guest Experience Manager

Dear Eddy C. K. C., Thank you for your continued support and for choosing to stay with us whenever you visit Kuala Lumpur. We are delighted to know that you consistently appreciate our location, service, cleanliness, and friendly hospitality. Your loyalty over the past few years truly means a lot to our team. We also appreciate your feedback regarding the Executive Lounge. As the Lounge is designed primarily as a business lounge, we maintain a strict child policy to ensure a calm and comfortable environment for all our guests. We understand that this may be less convenient for families and sincerely appreciate your understanding. We look forward to welcoming you back to Pullman KLCC on your next visit to KL. Kind regards, Devi.C Guest Experience

Dear Ferdinand W. W., Thank you for sharing your feedback with us. We are pleased to know that, overall, you had a good stay. We sincerely apologize for the cleanliness issue you encountered with the area underneath the toilet bowl. We regret that this was not up to our usual standards. As there was no call or report received from you during your stay regarding this matter, we unfortunately did not have the opportunity to address it promptly. Nevertheless, we have shared your feedback with our housekeeping team for immediate review and to reinforce our cleaning standards. We truly appreciate you bringing this to our attention and hope to welcome you back for a more pleasant experience. Kind regards, Devi.C Guest Experience

Dear Ong X. K., Thank you for your kind review and for sharing your feedback with us. We are delighted to hear that you experienced great hospitality and that our team took such good care of you. Your recognition of our service means a great deal to us. We also understand your disappointment regarding your ALL Gold membership status reverting to Classic after a period of inactivity during the COVID years and for personal reasons. We appreciate how important the loyalty programme is to our returning guests, and we hope you will have the opportunity to rebuild your membership status and enjoy its benefits again. We also appreciate your feedback regarding the room information on our booking platforms. We understand how helpful it is for guests to have clear images and an easy comparison of the differences between room categories when making their choice. We will share your comments with the relevant team for review. Thank you once again for your continued support and for helping us identify areas where we can improve. We look forward to welcoming you back and taking even better care of you on your next visit. Kind regards, Devi.C Guest Experience

Dear Mazlan M., Thank you for taking the time to share your lovely feedback. We are delighted to hear that you had a comfortable stay, with a smooth check-in, enjoyable breakfast, and a good view from your room. It is especially pleasing to know that our housekeeping team made a positive impression through their friendly service. We will certainly share your kind words with the team. We also truly appreciate you noticing the improvements we have made, particularly the larger and more organised dust bin in the kitchen/pantry area. Feedback like yours encourages us to continue looking closely at the details that make a stay more comfortable and convenient for our guests. Thank you once again for your support and encouragement. We look forward to welcoming you back and continuing to improve your experience with us. Kind regards, Devi.C Guest Experience