Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.3/5 3,983 reviews

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Description

Hotel extras

  • Impeccable friendly guest service

  • Specialty restaurants for the adventurous traveler

  • Stunning landscaped terrace

  • Located in the Golden Triangle near shopping and entertainment

  • Close to luxury boutiques and KL tourist attractions

Our accommodation(s)

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Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450 KUALA LUMPUR
Malaysia

GPS:3.15013, 101.7145

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  3,983 reviews

TripAdvisor Rating  4.1/5  653 reviews

Certificate of excellence 2024

The experience is marvellous and welcoming indeed

TripAdvisor rating 5.0/5

Getaway15768073499 TripAdvisor review

Mr- Kana the hotel manager was kind and served us well with kindness - his public relationship I could say excellent and the thought that counts . He could be an asset for the company and bring him to the next level. He have helped me with a dinner reservation even if it’s fully booked on the 18/12/25- he manage to pull it confidently for my family to confirm the booking - and we had our dinner 👌🏼 Mr. Kana is not only for the above but his professionalism towards concern is excellent. From guest - Raymond Er Reng Room number : 1719

Customer review rating 4.0/5

Mohd F. B. S. Business - Confirmed reviews ALL

Friendly staff

Dear Mohd F. S., Thank you for your feedback. We’re pleased to hear that you enjoyed the nice view and found our staff friendly. We also appreciate your comment regarding towel replacement. As part of our sustainability initiatives, our housekeeping team follows guidelines to reduce water and energy usage, including towel reuse practices. We apologize if this was not clearly communicated or caused any inconvenience during your stay. Please be assured that guests may request fresh towels at any time, and our team will be happy to assist. We value your understanding and hope to welcome you back again soon. Kind regards, Devi.C Guest Experience

Review

TripAdvisor rating 5.0/5

393arvinh TripAdvisor review

Anjaly gave me a 5 star experience service during my visit in the Club Lounge. I will certainly come back to experience such service

Customer review rating 3.0/5

James P. B. Solo - Confirmed reviews ALL

Bell team are exceptional and genuine. I feel the FD could do with a bit more training. Also not the warmest interactions with some of the FD team.

Dear James P. B., Thank you for taking the time to share your detailed feedback following your stay with us. We truly appreciate your honest observations, as they help us identify areas where we can improve our service delivery. We are delighted to know that you found our location convenient and that our Bell team left a positive impression with their genuine and exceptional service. Your kind words will certainly be shared with them. At the same time, we sincerely regret that your experience with our Front Desk and certain service areas did not meet expectations. Your comments regarding team engagement, warmth, visibility, and adherence to service standards are taken very seriously. We acknowledge that we have welcomed several new team members, and your feedback highlights the need for more focused one-on-one coaching and consistent service training. We are also concerned to learn about the early morning staffing levels, lobby ambiance, and missed opportunities to provide clear information, proactive bar service, and attentive poolside hospitality. These are certainly not the experiences we aim to deliver, and we will be addressing these matters with the relevant department heads to ensure improvements in staffing planning, guest interaction, and upselling awareness. Please rest assured that your feedback has been shared with our front of house teams and will be used as a valuable training reference to elevate our service standards across all touchpoints. Thank you once again for your candid feedback. We hope to have the opportunity to welcome you back and provide you with a noticeably improved experience. Kind regards, Devi.C Guest Experience

Customer review rating 5.0/5

Kishore K. Solo - Confirmed reviews ALL

Wonderful n enjoyable

Dear Kishore K., Thank you for your wonderful feedback and for taking the time to share your experience with us. We are delighted to hear that you found our venue excellent and your stay enjoyable. We truly appreciate your understanding regarding the Accor call centres and the possible language barriers that may occur. Your kind words about Mr. Pureveen mean a lot to us and we are thrilled that he provided exceptional service and handled your situation with professionalism and care. He is indeed a valued member of our team, and your compliments will be shared with him and the management. We are also grateful for your recognition of our Pullman team across all departments. It is heartening to know that their dedication and service made your stay memorable. Thank you once again for your generous feedback. We look forward to welcoming you back for another wonderful experience. Kind regards, Devi.C Guest Experience

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Other web-users rate our hotel

  • 2,844 reviews 9.6/10 Location
  • 3,327 reviews 7.2/10 Room
  • 3,351 reviews 7.8/10 Service
  • 118 reviews 5.2/10 WiFi
  • 1,350 reviews 7.7/10 Breakfast
  • 1,302 reviews 6.8/10 Cleanliness
  • 976 reviews 6.6/10 Amenities

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