Hôtel Mercure Nancy Centre Gare 4 stars

Customer review rating (ALL Rating) 4.7/5 892 reviews

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Description

Hotel extras

  • Enjoy an ideal location in the heart of Nancy!

  • Next to Nancy TGV station, Prouvé convention center and the downtown area

  • EasyWork: a connected, discreet and functionalworkspace for up to 6 people

  • Restaurant Le RDV, modern and seasonal cuisine!

  • Fully equipped fitness center at your disposal.

Our accommodation(s)

Hotel location

Hôtel Mercure Nancy Centre Gare

11 Rue Raymond Poincaré
54000 NANCY
France

GPS:48.690611, 6.174585

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

RESTAURANT LE RDV

Currently unavailable

Traditional cuisine and seasonal menus

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  892 reviews

Customer review rating 4.5/5

Mohammed M. K. Business - Confirmed reviews ALL

Staff was good hotel room was neat and tidy

Sir, Thank you for your kind words regarding our location, staff, and the cleanliness of your room. We are pleased to know you had a positive experience at Hôtel Mercure Nancy Centre Gare. Best regards, Sébastien ZACHWYC Director

Customer review rating 4.5/5

Vincent K. Business - Confirmed reviews ALL

Ok

Monsieur, Nous vous remercions pour votre retour. Votre satisfaction est notre priorité, et nous sommes ravis que votre expérience ait été positive. N'hésitez pas à revenir nous voir pour un séjour tout aussi agréable. Sébastien ZACHWYC Directeur

Customer review rating 4.5/5

Francois-xavier M. Couples - Confirmed reviews ALL

Perfect

Monsieur, Nous vous remercions sincèrement pour votre retour positif. Nous sommes ravis d'apprendre que votre séjour a été à la hauteur de vos attentes. Votre satisfaction est notre priorité et nous espérons avoir le plaisir de vous accueillir de nouveau à l'Hôtel Mercure Nancy Centre Gare. Sébastien ZACHWYC Directeur

Customer review rating 4.0/5

Yeonwoo P. Business - Confirmed reviews ALL

One advantage is that the gym is available 24 hours a day, allowing guests to use it at any time they want. It would have been helpful if guests had been informed at check-in that the beverages in the minibar are complimentary, or if this had been clearly indicated on the minibar itself. Downside: The water in the shower booth does not drain well.

Dear Yeonwoo P., Thank you for your positive feedback regarding your recent stay at Hôtel Mercure Nancy Centre Gare. We are pleased to hear that you appreciated the 24-hour availability of our gym facilities. We value your comments regarding the minibar information and will take them into consideration to enhance our guest experience. Additionally, we apologize for the inconvenience caused by the shower drainage issue and appreciate your bringing it to our attention. Your insights are invaluable as we strive to improve our services. Sincerely, Sébastien ZACHWYC Director

Customer review rating 4.0/5

Andreas V. Couples - Confirmed reviews ALL

The overall experience was ok. Unfortunately there was no possibility to open any window and get fresh air in. The air conditioning did not the cool down enough to experience a relaxing sleep

Madam, Thank you for taking the time to share your detailed feedback following your stay. We are delighted to read that you appreciated the professionalism and attentiveness of our teams, both at reception and in the restaurant. We will pass on your compliments to them. We sincerely regret that your room experience did not meet your expectations, nor the level of service expected of a 4-star establishment. Regarding the windows, our hotel is located in a high-rise building. Therefore, and in accordance with current safety standards, the windows cannot be opened. However, the rooms are equipped with a mechanical ventilation system that ensures continuous air renewal to guarantee comfort and indoor air quality. We understand, however, that this configuration may not meet the expectations of all our guests. Thank you for this constructive feedback, and we hope to have the opportunity to welcome you back under better circumstances. Sincerely, The Management Mercure Nancy Centre Gare

Other web-users rate our hotel

  • 346 reviews 8.9/10 Location
  • 398 reviews 7.6/10 Room
  • 521 reviews 9.6/10 Service
  • 6 reviews 10/10 WiFi
  • 205 reviews 8.8/10 Breakfast
  • 128 reviews 8.1/10 Cleanliness
  • 7 reviews 4/10 Wellness Area

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