Hôtel Mercure Nancy Centre Gare 4 stars

Customer review rating (ALL Rating) 4.7/5 881 reviews

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Hôtel Mercure Nancy Centre Gare - Image 1
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11 Rue Raymond Poincaré, 54000 NANCY, France

Description

Hotel extras

  • Enjoy an ideal location in the heart of Nancy!

  • Next to Nancy TGV station, Prouvé convention center and the downtown area

  • EasyWork: a connected, discreet and functionalworkspace for up to 6 people

  • Restaurant Le RDV, modern and seasonal cuisine!

  • Fully equipped fitness center at your disposal.

Our accommodation(s)

Hotel location

Hôtel Mercure Nancy Centre Gare

11 Rue Raymond Poincaré
54000 NANCY
France

GPS:48.690611, 6.174585

Telephone
Fax +33 3 83 32 78 17

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

RESTAURANT LE RDV

Currently unavailable

Traditional cuisine and seasonal menus

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  881 reviews

TripAdvisor Rating  4.3/5  373 reviews

Customer review rating 4.0/5

Yeonwoo P. Business - Confirmed reviews ALL

One advantage is that the gym is available 24 hours a day, allowing guests to use it at any time they want. It would have been helpful if guests had been informed at check-in that the beverages in the minibar are complimentary, or if this had been clearly indicated on the minibar itself. Downside: The water in the shower booth does not drain well.

Dear Yeonwoo P., Thank you for your positive feedback regarding your recent stay at Hôtel Mercure Nancy Centre Gare. We are pleased to hear that you appreciated the 24-hour availability of our gym facilities. We value your comments regarding the minibar information and will take them into consideration to enhance our guest experience. Additionally, we apologize for the inconvenience caused by the shower drainage issue and appreciate your bringing it to our attention. Your insights are invaluable as we strive to improve our services. Sincerely, Sébastien ZACHWYC Director

Customer review rating 4.0/5

Andreas V. Couples - Confirmed reviews ALL

The overall experience was ok. Unfortunately there was no possibility to open any window and get fresh air in. The air conditioning did not the cool down enough to experience a relaxing sleep

Madam, Thank you for taking the time to share your detailed feedback following your stay. We are delighted to read that you appreciated the professionalism and attentiveness of our teams, both at reception and in the restaurant. We will pass on your compliments to them. We sincerely regret that your room experience did not meet your expectations, nor the level of service expected of a 4-star establishment. Regarding the windows, our hotel is located in a high-rise building. Therefore, and in accordance with current safety standards, the windows cannot be opened. However, the rooms are equipped with a mechanical ventilation system that ensures continuous air renewal to guarantee comfort and indoor air quality. We understand, however, that this configuration may not meet the expectations of all our guests. Thank you for this constructive feedback, and we hope to have the opportunity to welcome you back under better circumstances. Sincerely, The Management Mercure Nancy Centre Gare

Great location but could do with a tidy up in places

TripAdvisor rating 4.0/5

BMCT14 TripAdvisor review

Really good location for exploring Nancy and car park adjacent which seems pretty secure. The main railway station is also adjacent. All the staff were excellent and professional and resolved a minor problem immediately. We had one of the “Privilege” rooms on the 7th floor which in itself was fine and comfortable. What would have been a 5 star review was dropped to 4 due to some areas such as stained carpets and damaged paintwork, something that should not be just left. Breakfast okay but I’ve had better in other Mercure hotels. I’m not sure how long one of the lifts has been out of action but I suspect it’s not something new? Breakfast okay but I’ve had better in other Mercure hotels.

Thank you for taking the time to share your detailed feedback following your stay with us. We are delighted to hear that you appreciated our location, the proximity to the train station, and the adjacent secure parking. We are also pleased to know that our team met your expectations and was able to quickly resolve the issue you encountered; we will be sure to pass on your compliments. However, we sincerely regret that certain aspects of the room did not meet your expectations, particularly the condition of the carpets and paintwork. Regarding breakfast, we are sorry to hear that it did not live up to your experiences at other Mercure hotels. Your feedback is valuable and will help us improve the quality and variety of our offerings. As for the elevator, we understand the inconvenience. Rest assured, it has now been fixed. Thank you again for your constructive feedback. We sincerely hope to have the pleasure of welcoming you back again soon and to offer you a fully satisfying experience. Sincerely, The Management Team Mercure Nancy Centre Gare

Customer review rating 5.0/5

Rob P. Couples - Confirmed reviews ALL

This hotel is so close to everything. Just outside the old city and across from the railway station. Friendly staff and clean rooms.

Customer review rating 5.0/5

Franck G. Business - Confirmed reviews ALL

excellente prise en charge

Monsieur G., Je vous remercie pour vos commentaires positifs concernant notre emplacement et notre prise en charge. Nous ne manquerons pas de prêter une attention particulière à vos prochains emails. Votre satisfaction est notre priorité, et nous sommes ravis que votre expérience ait été à la hauteur de vos attentes. Cordialement, Sébastien ZACHWYC Directeur

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Other web-users rate our hotel

  • 350 reviews 8.9/10 Location
  • 401 reviews 7.5/10 Room
  • 523 reviews 9.6/10 Service
  • 6 reviews 10/10 WiFi
  • 202 reviews 8.8/10 Breakfast
  • 128 reviews 8/10 Cleanliness
  • 7 reviews 4/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.