Novotel Suites Nancy Centre

Novotel Suites Nancy Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 924 reviews

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Description

Hotel extras

  • Certified ALLSAFE by Bureau Veritas

  • Soundproof, spacious and air-conditioned suites adaptable as meeting areas

  • Secure, undercover parking - booking required

  • Boutique Gourmande open 24 hours

  • Fitness area

ALLSAFE approved hotel

Hotel location

Novotel Suites Nancy Centre

4 All du Chanoine Drioton, Water Gardens
54000 NANCY
France

  • TRANSPORTS PUBLICS STAN:  ST GEORGE

  • TRAMWAY STAN:  1 ST GEORGE

  • By plane

    LUXEMBOURG At 120km / 74 miles

  • By plane

    METZ NANCY LORRAINE At 40km / 24 miles

  • By plane

    METZ NANCY LORRAINE At 40km / 24 miles

  • By plane

    STRASBOURG At 170km / 105 miles

  • By train

    NANCY VILLE At 2km / 1 miles

GPS:48.692806, 6.195156

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

Bar

Choose from a selection of cold drinks, juices, wines and appetizers and enjoy a drink in a warm, cozy atmosphere and take time to relax with family or friends at the Novotel Suites bar.

Our accommodation(s)

Our welcoming 30 m2 suites offer a warm welcome, with comfortable bed and bathroom with shower and bathtub, and every comfort you need for a delightful stay.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  924 reviews

TripAdvisor Rating  4.0/5  928 reviews

Certificate of excellence 2022

Lovely staff

Customer review rating 4.0/5

Lp Couples - Confirmed reviews ALL

One night stay. The room size was great. 10-15 minute walk into town.

Dear LAUREN P., We very much appreciate your comments regarding your stay at the Novotel Suites Nancy Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Damian Damian Feedback Checker – Réceptionniste Novotel Suites Nancy Centre

Not as good as it seemed

Customer review rating 2.5/5

A.j. E. Families - Confirmed reviews ALL

We got a very unfriendly reception, when we were told forcefully to remove our car from the parking. We should have requested a parking space by e-mail. When reviewing the website there was no clear evidence for this. The room was no suite but a little larger room with 2 child beds added. The bar and breakfast room (no restaurant) were bleak and not inviting.

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Suites Nancy Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paul Chef de réception Novotel Suites Nancy Centre

Good location, nice surroundings, easy access to all the attractions

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

The room was clean and spacious, the staff was very attentive to all our requests

Szanowna Pani/Szanowny Panie, Jesteśmy bardzo wdzięczni za Pani/ Pana komentarze dotyczące pobytu w Novotel Suites Nancy Centre. Otrzymanie pozytywnej opinii jest dla nas zawsze wielką przyjemnością. Zapewniam Panią / Pana, że podzielę się otrzymanymi uwagami z całym zespołem. Jestem również przekonana / przekonany, że Pani/Pana opinie będą stanowiły zachętę dla wszystkich członków naszego personelu do podejmowania dalszych wysiłków w celu nieustannego poprawiania jakości naszych usług. Jeszcze raz dziękujemy za podzielenie się z nami Pani/Pana opinią i mamy nadzieję, że kolejny pobyt w naszym hotelu będzie również tak samo przyjemny i udany jak poprzedni. Z poważaniem, Damian

5 minutes walk from old centre. Spacious room

Customer review rating 4.0/5

Huib Couples - Confirmed reviews ALL

Everything well taken care of. Friendly staff

Dear HUIB T., We very much appreciate your comments regarding your stay at the Novotel Suites Nancy Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Damian

Bad memory

Customer review rating 1.5/5

Wongyun K. Families - Confirmed reviews ALL

1. When I arrived the hotel, reception kept talking in French even I asked in English. After requesting English please, they talk to me in English. 2. Limited parking lot. I requested a parking space when I book a hotel, they didn't reply anything even the parking lot was already fully booked. But there was few street parking space in front of the hotel. 3. House keeper tried to come in to my room at 9 am before checking out. My family were really surprised. 4. Bed was too soft so I had back pain.

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Suites Nancy Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. What a surprise when I saw your comments, I'm sorry that your stay did not live up to your expectations. A big meeting has been scheduled to resolve the issues you encountered. This is not the soul of our hotel and I promise you it won't happen again !! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paul Chef de réception Novotel Suites Nancy Centre

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