Novotel Suites Nancy Centre Hotel 4 stars

Customer review rating 4.4/5 2,951 reviews
Novotel Suites Nancy Centre
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+ 21 Services
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Room 1

Number of guests
Children's age

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

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  • I can take advantage of the Members' rate

Hotel extras

  • Comfortable, flexible suites with free fiber Wi-Fi

  • Covered private parking (by reservation)

  • Enjoy gourmet dishes in the restaurant or in your room

  • Fitness room, free revitalizing massage

  • Close to the center of Nancy and the convention center

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotelPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutique Gourmande
Catering
  • Breakfast
  • 1 bar(s)
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Jogging track
Business services
  • Web Corner
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Suites Nancy Centre

Allée du Chanoine Drioton
Stanislas Meurthe
Jardins d'eau
54000
nancy
france

Tel: +33383322880

Fax: (+33)3/83322936

Contact email

Check-in from 12h00

Check out up to 12h00

  • TRANSPORTS PUBLICS STAN :  ST GEORGE

  • TRAMWAY STAN :  1 ST GEORGE

  • By plane

    LUXEMBOURG At 120km / 74 miles

  • By plane

    METZ NANCY LORRAINE At 40km / 24 miles

  • By plane

    METZ NANCY LORRAINE At 40km / 24 miles

  • By plane

    STRASBOURG At 170km / 105 miles

  • By train

    NANCY VILLE At 2km / 1 miles

GPS :48.692806, 6.195156

Our accommodations

All our suites are perfectly soundproofed and can be completely blacked-out.

Superior Suite with 1 double bedand 1 single bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with 1 double bedand 2 single beds

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Suite

  • Max. number of persons: 2
  • Area: From 30
  • Bathroom products
  • Bathrobe

Multi-room offer: 2 rooms close together

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

BAR DE L'HOTEL

Photo non contractuelle / Strictly non binding

Enjoy a selection of cold drinks, fruit juices, wines and aperitifs and take the time to relax with your family or friends in a warm and cozy atmosphere at the Novotel Suites bar

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Suites Nancy Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,951 reviews

tripadvisor

TripAdvisor Rating 4.0/5

879 reviews

Perfectly located

Customer review rating 4.4/5

Fernanda Couples - 28/02/2020 Confirmed reviews ALL

The location is perfect, the staff very friendly, the hotel was clean but the rooms are a bit outdated. We didn't have breakfast there as there were many options in the city center. Unfortunately, the hotel parking place was fully booked, and we had to park nearby - which wasn't an issue and ended up being cheaper. We will stay there again next time in Nancy. The only let down was that I've booked using "Boost your points balance" through "Accor live limitless" and didn't get the extra points credited into my account.

Very very nice, friendly and polite people at the reception

Customer review rating 4.4/5

Mr S. H. Business - 26/01/2020 Confirmed reviews ALL

Very customer centric, feeling like home

Very nice people/staff, but the room are outdated.

Customer review rating 4.4/5

Martijn Business - 20/12/2019 Confirmed reviews ALL

The building/room are somewhat outdated and miss the sense of luxury that I am used to get from Novotel. The room was clean though, the staff was extremely friendly and helpful. Breakfast area was not very practical (low seating), the breakfast itself was basic but you could tell that the local team tried their best to make it pleasant/tasteful.

Customer review rating 4.4/5

Vincenzo Solo - 20/11/2019 Confirmed reviews ALL

tres agreable

Very comfortable hotel with excellent staff.

Customer review rating 4.4/5

Paul A. Business - 14/11/2019 Confirmed reviews ALL

I enjoy the hotel very much and have stayed here several times and will continue to come back. It is a great value.

Dear PAUL D A., We very much appreciate your comments regarding your stay at the Novotel Suites Nancy Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We don't put ironing board in the room because you have a iron room on the 6th floor :) And for hygienic reason, we can't put face cloth in rooms. However you can ask for a towel to reception. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion S - hotel manager

Not daily cleaning

Customer review rating 4.4/5

Pa Families - 03/11/2019 Confirmed reviews ALL

Reception fine, but not always English speaking (Saturday). Room was not cleaned that day and when was asked, they told us it is too late. Safe box in room was closed and in the night was noisy, again reception was not able to help. We will consider other hotels next time.

Dear PABLO Y., Thank you for taking the time to tell us about your experience at the Novotel Suites Nancy Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marion S - Hotel manager

Compleet room, with all the ameneties

Customer review rating 4.4/5

Jojanneke Couples - 15/10/2019 Confirmed reviews ALL

The room was layed out very pleasant. it looked spacious. Breakfast was ok. It was only way to hot in the room. We tried to sleep with the windows open, but it remained very hot in the room and also in the rest of the hotel.

Dear JOJANNEKE D., We very much appreciate your comments regarding your stay at the Novotel Suites Nancy Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion S - Hotel manager

Good location. Nice room.

Customer review rating 4.4/5

Anonymous Business - 08/10/2019 Confirmed reviews ALL

No problems. I was surprised to be charged for car parking, the website had not made that very clear. I thought the parking was included.

Dear Chris M., We very much appreciate your comments regarding your stay at the Novotel Suites Nancy Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On all website it is written that Parking is not included; I am sorry for the misunderstanding. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion S - Hotel manager

To warm and mosquitos

Customer review rating 4.4/5

Michel L. Families - 30/09/2019 Confirmed reviews ALL

I have stayed in nancy suites 10 times or more and always like the hotel. Last time was in may and the airconditioner was not working but it was may and opening the window solved the warned. This time it was end of september and the outside temperature was 20 degrees and the airco was off or only blowing hot air. Opening the window would have solved the temperature except for the mosquitos that came in the room. Asking the staff at the frontdesk was to difficult because airconditioning was translated to breakfast or woring again in October. The lag of english was terrible, my french is not good enough to explain.

Dear Mr l., Thank you to take the time to leave a comment. Please accept my apologies if your stay was under your expectations. The temperature are low so we decided to stop airconditionning and to start the heating; that is why you can't use the airco. We are looking forward to welcoming you soon to offer you a better experience, Kinds regards Marion S - Hotel manager

Nice location, clean and comfortable room

Customer review rating 4.4/5

Merit-ene I. Couples - 25/09/2019 Confirmed reviews ALL

Hospital reception, interesting interior design in the room

Dear MERIT-ENE I., We very much appreciate your comments regarding your stay at the Novotel Suites Nancy Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion S - Hotel manager

Lovely Hotel

Customer review rating 4.4/5

Rosie Couples - 14/09/2019 Confirmed reviews ALL

Lovely, comfortable and slightly quirky hotel. Would recommend. You do need to book the parking in advance, although no notification given on the AccorHotels website.

Dear ROSEMARY B., We very much appreciate your comments regarding your stay at the Novotel Suites Nancy Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion S - Hotel manager
Customer review rating 4.4/5

Anonymous Families - 04/09/2019 Confirmed reviews ALL

It was perfect - I cannot recommend enough.

Dear ANGELA, We very much appreciate your comments regarding your stay at the Novotel Suites Nancy Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion S - Hotel manager

good for a family of 5 :)

Customer review rating 4.4/5

Murat Families - 31/08/2019 Confirmed reviews ALL

quiet, location

Dear MURAT A., We very much appreciate your comments regarding your stay at the Novotel Suites Nancy Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion S - Hotel manager

Friendly service

Customer review rating 4.4/5

Sarah J. Families - 28/08/2019 Confirmed reviews ALL

The reception staff were friendly, knowledgeable and professional. The buffet breakfast was a highlight with a good variety of decent quality food on offer. For a family of 4 the room was good value although it was a little tired around the edges and the mattresses were rather hard.

Dear SARAH J., We very much appreciate your comments regarding your stay at the Novotel Suites Nancy Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion S - Hotel manager

Disapointing

Customer review rating 4.4/5

Frederick M. Families - 17/08/2019 Confirmed reviews ALL

We travelled as a family of four and we will not stay again in Novotel Suites Nancy. The bedrooms full of dust and cobwebs,creaking beds, stains on some curtains;; when we asked for our bedroom to be done, some bed sheets were not replaced, bath soap not replenished, some light bulbs missing and short of toilet papers. On a plus side: staff were excellent and helpful especially when there was no hot water in our room we were offered to move to another room , we did not take the offer as it was the last night but we appreciated the gesture.

Dear guest, Thank you to take the time to leave a comment about your stay. First of all, please accept my apologies if your stay was under your expectations. I am sorry if the cleaning service didn't come during your stay; we invite you to come to reception for any question that can improve your experience. Kinds regards Marion S - Hotel manager

Great stopover on way home

Customer review rating 4.4/5

Alison Families - 11/08/2019 Confirmed reviews ALL

Good, very friendly receptionist checked us in and gave clear instructions on how to access the garage

Dear Allison, Thank yu to take the time to reply to this survey :) We are pleased to read that you enjoy the service. We are planning some renovation for the next year. We are looking forward to welcome you soon, Kinds regards, Marion S - Hotel manager

Great staff, run down room

Customer review rating 4.4/5

Jasper Families - 03/08/2019 Confirmed reviews ALL

The location of the hotel is great, staff was more than helpful and friendly. But the room was run down. The separating curtain was hanging loose, parts of doors and furniture was damaged, the black-out curtains were broken. And most of all, the matras was hard as a rock.

Dear Jasper, Thank you to take the time to leave a comment regarding your stay. Please accept my apologies if your stay was under your expectations; we are planning some renovation for the next months, and we hope to welcome you soon to discover our news rooms. Kinds regards Marion S - Hotel manager

Great hotel in Nancy

Customer review rating 4.4/5

Julia Families - 30/07/2019 Confirmed reviews ALL

all Ok, no negative issues.

Dear Julia, Many thanks for your kind comment, we are pleased to read your message! The team is looking forward to welcome you soon :) Kinds regards, Marion S - Hotel manager

Fine

Customer review rating 4.4/5

Henk J. Families - 29/07/2019 Confirmed reviews ALL

Good as usual

Dear Henk J., Many thanks for your kind comment! We are pleased to read that you enjoyed your stay. We are looking forward to welcome you soon! K. regards Marion S - Hotel manager

Nice hotel

Customer review rating 4.4/5

Marlika Families - 28/07/2019 Confirmed reviews ALL

Nice hotel, big rooms. Also clean rooms. Friendly and helpfull staff. Nice, small breakfast buffet, had everything you need. Great idea the ‘make your own egg’ part. Small side note: keep the buffet filled. Especially because it is small, it looks quickly empty. Personally, I would make the terrace more attractive. Overal great experience!

Dear Marlika, Many thanks for your kind comment! Hotelteam is pleased to read your comment. We are making a new brakfast offer, I hope to welcome you soon to discover the buffet :) Have a nice day, Kinds regards Marion S - Hotel manager
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