Novotel Suites Nancy Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 946 reviews

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Novotel Suites Nancy Centre - Image 1
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4 All du Chanoine Drioton, Water Gardens, 54000 NANCY, France

Description

Hotel extras

  • In the city center, a 10-minute walk from the famous Place Stanislas

  • Soundproof, spacious and air-conditioned suites adaptable as meeting areas

  • Secure, undercover parking - booking required

  • Boutique Gourmande open 24 hours

  • Fitness area

Our accommodation(s)

Hotel location

Novotel Suites Nancy Centre

4 All du Chanoine Drioton, Water Gardens
54000 NANCY
France

GPS:48.692806, 6.195156

Telephone
Fax +33 3 83 32 29 36

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Bar

Choose from a selection of cold drinks, juices, wines and appetizers and enjoy a drink in a warm, cozy atmosphere and take time to relax with family or friends at the Novotel Suites bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  946 reviews

TripAdvisor Rating  4.0/5  954 reviews

Good stay

Customer review rating 4.5/5

Olivier Families - Confirmed reviews ALL

1 night with my family

Dear OLIVIER V., We very much appreciate your comments regarding your stay at the Novotel Suites Nancy Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte / Front Office Manager

Good rooms , relatively central location. Helpful staff.

Customer review rating 4.5/5

Mr. F. Families - Confirmed reviews ALL

Very helpful staff on check- in, helping resolve an issue with the booking. Rooms were good quality, though one room 's double was two singles placed side by side, which was not comfortable. Otherwise a very good stay and would use again.

Dear ADAM F., We very much appreciate your comments regarding your stay at the Novotel Suites Nancy Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte / Front Office manager

Discriminatory staff

TripAdvisor rating 2.0/5

AbiJoeth Business - TripAdvisor review

I feel the lady who checked us in on Thursday 25th was biased and racist in her attitude. Booked the hotel because it had a safe and parking was available. No where was it written you needed to pre book parking as I assumed like other hotels it was a first come first serve basis. We got into the parking and were asked to remove our car within 10 minutes as we didn’t pre book. We had driven 6 hours and barely had enough time to get our luggage out as the elevator was slow in going up. Didn’t want to be pulling suitcases along the streets for a check in that would have been easier if we were informed of this. Booked a few weeks ahead of time so could have easily done this. Was put in a room ( room 203) where nothing worked and I am sure this is because it asked what country of birth we were. Safe didn’t work, phone didn’t work and bathroom door didn’t shut. We were in a room with kids who were old enough to be aware and couldn’t have a shower with door shut. We had to put a wedge with a slippers on. Also had to keep going downstairs to ask simple basic questions and phone was broke and there was no information booklet in our room. I usually like staying in Novotel but this has made me question my automatically booking a Novotel. Will look round next time as the experience almost ruined my stay. No apologies about things that were wrong and she simply had very poor customer service. The morning staff on Friday 25th were a lot nicer, hence the 2 points. Would have been zero or 1. Wouldn’t stay there again no matter how close it is. Poor discriminatory behaviour. She needs to be retrained.

Dear Abi Thank you for taking the time it took you to share your experience on the different platforms. We also took the time to read all of them. First of all, we would like to apology for the maintenances issues you had in our hotel during your stay. We will do the necessary to have the phone and the safe repaired. However, I would like to raise two points. The first points is our car park. I confirm that it is indicated on all our websites that our car park has to be reserved. As you may have noticed, our underground car park is not composed with enough space to accommodate all our guests. This is why we recommend on all our website to book it in advance. Secondly, we cannot tolerate the accusation of racism that you show towards our staff. We welcome guests from all over the world during the year and we extend the same welcome to all of our guest. Then we must wait for the same attitude from them. We hope your understand. Once again we do apologize for the maintenance issues and we will be more than happy to welcome you back in the future. I remain at your disposal at h5946-gl@accor.com if you need more explanation. With kind regards Charlotte Hildebrand Front Office Manager

Good value

TripAdvisor rating 4.0/5

Svein Inge A Families - TripAdvisor review

Good value for the price. Breakfast included. Very good food, selection of meats and cheese. Freshly pressed juice. Nice and clean, though carpet in room. A littled weared down some places. Gym has 4 apperals and some light weights. Pool was at least 30 degrees. Parking slots was the most spacious we have had on our vacation, could probably fit a Hummer. Walking distance to lots of resturants. Recommend a stay

Customer review rating 4.5/5

Henri L. Couples - Confirmed reviews ALL

Great stay. Great team.

Monsieur L., Merci beaucoup pour votre retour. Nous sommes ravis que chacun de vos séjours à nos côtés soient agréables pour vous. Au plaisir de vous revoir bientôt :) Bien à vous, Lou - Réception.

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Other web-users rate our hotel

  • 419 reviews 8.4/10 Location
  • 642 reviews 7.8/10 Room
  • 473 reviews 8.9/10 Service
  • 6 reviews 6/10 WiFi
  • 402 reviews 7.7/10 Comfort
  • 344 reviews 7.3/10 Breakfast
  • 171 reviews 7.1/10 Cleanliness
  • 85 reviews 4.3/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.