ibis Nancy Centre Gare et Congrès Hotel 3 stars

Good and professional but the floor of my room was not clean.

Clean room. Sufficient space. The bathroom was okay. The shower was poor. No water pressure, temperature difficult to regulate, dangerous for children who could get easily burnt.

the bed position make the room very narrow . location is very good relative to railway station

Hôtel agreable

Bedroom & bathroom were quite basic & in some need of modernisation but the bedroom was a good size & had air conditioning. Buffet breakfast was excellent.

The room was one of the smallest we have seen from Ibis. The bathroom and toilet were not clean. Junks and hookers at the reception/entrance area. Only breakfast was okay.

Excellente

The bedroom was with the sink broken. I asked for the receptionist to fix the sink or to give us another bedroom. He was super polite and offered us another room. But there was something wrong in the system and he has given us a bedroom in which another customer was already using. Then, when we opened the door a woman was sleeping and she has gotten angry! I related what happened to the receptionist and he told me that he was very sorry for that. And he called also to the woman to say to her that it was a fail in the system. Then, he has given us a third bedroom and at this moment everything was alright! It could be avoided if, during the cleaning, the person (responsible for the clear) would analyze if everything is ok in the bedroom.

Great staff, friendly and helpful. Rooms are dated and show some wear and tear. Old bathroom, but functional. Clean room. TV with only French channels. Public parking garage around the corner.

The hotel is opposite the train station just off a modern square and five minutes from the centre of town. Staff are competent, rooms are clean and quiet. Hotel is clean. Nancy is a very walkable city with tons of eating options in the centre.

I spent 3 nights in this hotel. It is just opposite to the railway station this was the main reason to choose this Ibis as I had an early train. It was important that I got full breakfast at 06:00. The room is relatively small, but it was enough. The bed was ok and I highly appreciated that there was a normal duvet cover and not only sheets. The bathroom is practical the size is also reasonable. The breakfast was various, good start for a busy day. The staff was helpful and attentive.

I have stayed in many Ibis hotels but this was by far the worst. On arrival there is no indication of where the hotel reception is, with the current roadworks around the hotel the side street on which the entrance is sited there is no access. If you miss parking on the main road outside the hotel it is a 10 min drive around the one way system to get back to the start. The car park advised was a distant from the hotel although the hotel do give a discount on the price. The room was the smallest hotel room I have ever stayed in, and the shower cubicle when moving around in it, you kept knocking the temperature control. The hotel is outside of the station and is very noisy although there is little the hotel can do about this. All in all very disappointed with this Ibis hotel.

room and washroom very clean.. good location right opposite the TGV station.. courteous staff..one suggestion would be to have complimentary water bottles served in room.. rest was perfect.. I was traveling alone and loved my stay

When we got to the hotel, the receptionist gave to me an envelop with my keys and two vouches for the breakfast. During the reservation, I didn't choose the option for breakfast but the receptionist insisted that it was included in my booking. I asked her to check if my booking really included the breakfast, and she said "yes". So, I took the vouches and we had the breakfast in the morning. When I did the checkout, they charged me the two breakfasts. I told to the receptionist what happened, and she <kindly> said "you had the breakfast, so you have to pay for it". I pay for the services that I ask for, but do you think it is fair to charge for something that was initially told to you as "included"? I understood that the Ibis Nancy Centre Gare et Congres messed up my booking and they really didn't care about it. With the amount that I paid (accommodation + breakfast), I would have picked another hotel in the city. I really don't recommend it. In addition, I have the Gold status member of the Accor Program. I don't think that this makes any difference at all.

Had two cameras & a watch stolen from room. Front Desk tested door lock and cleared hotel of responsibility. Manager never made contact. A police report was created through the Nancy Municipal Police.