Mercure Nancy Centre Place Stanislas Hotel 4 stars

Short walk to the castle, and the staff is VERY helpful.

Excellent as before, friendly welcome and good secure undercover parking

Great room, comfy bed, very quiet... everything that was expected :)

Ras

We liked our room. Breakfast missed consistency in service and some area's of the hotel need refurbishment.

The room was very nice, large enough to move around and for all of our belongings. I liked having the shelf under the sink in the bathroom to store our toiletries. Mathew, one of the concierges at the hotel was extremely helpful and very friendly. The beds were very comfortable. We were in Nancy for a wedding and many activities took place in beautiful Stanislas Place, a short walk from the hotel.

Begin forwarded message: From: Jen B <je…> Date: October 1, 2019 at 7:52:34 AM GMT+4 To: Jen B. <je…> Subject: Mercure review I booked a room there last year for my wedding that took place just over a week ago (on September 21). I then came in, in person, in April to discuss my room and to discuss having many of my guests stay there too. The week of September 16th, my guests booked a total of 44 rooms for anywhere from 2-6 nights at this location. Last week, I had to book an extra 3rd night for myself on top of my initial 2 night booking. I was charged full price (and was also billed full price for the other two nights when i checked out) but was told that “oh, you should have told us ahead of time about this situation- we could have comped you, etc.). The manager was “in a meeting”. But I obviously did make the details clear- when I booked last year and when I came in in April to have a long, detailed discussion and view the rooms. And if you didn’t want to take my word for it, it’s there in writing on my original reservation, which I have an email copy of. Having this said to me by the very same staff who I talked to in April made me frustrated- i did the right thing, your staff was clueless, and then blamed me. They told us they would “take the breakfast off the bill”- I didn’t even have breakfast there! That is terrible customer service and leaves a bad taste in my mouth. Not a great way to communicate to your guests, particularly those that have brought you a ton of business I debated writing this as I am thinking nobody will respond but will give it a shot.

Everything was great. The staff was friendly and helpful. The hotel is in a great location. Matthew was wonderful.

Beds are not comfortable, room is outdated. Needs an urgent renovation

We had a super stay-over in Nancy and we will come back!

I booked a privileged room months in advance and did not receive one. This being said the staff was very accommodating and nice and my room although extremely small was clean.

Average

Very comfortable bedding, good breakfast with healthy options and helpful staff

Helpful check-in. Fantastic location near the square in the old town. Secure sheltered parking (although expensive for a motorcycle). Clean & spacious room, excellent shower.

Great location, nice staff, large room with cosmo views