Mercure Nancy Centre Place Stanislas Hotel 4 stars

TripAdvisor rating 4.0/5 276 reviews
Mercure Nancy Centre Place Stanislas Hotel
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Hotel extras

  • Right in the city center, a 2-minute walk fromthe famous and beautiful Place Stanislas

  • A 5-minute walk from Nancy TGV train station, the conference center and shops

  • Enjoy a home away from home - smiles, advice, personalized breakfast and comfort

  • Private, covered car park, everything you needfor a stress-free stay

  • 2 fully equipped meeting rooms with natural light

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Porter
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Nancy Centre Place Stanislas Hotel

5 rue des Carmes
Accès Parking : 31 rue Gambetta
54000
nancy
france

Tel: +33383309260

Fax: (+33)3/83309292

Contact email

Check-in from 14h00

Check out up to 12h00

  • CHU BRABOIS :   T1 POINT CENTRAL

  • By plane

    LUXEMBOURG At 120km / 74 miles

  • By plane

    METZ NANCY LORRAINE At 40km / 24 miles

  • By plane

    METZ NANCY LORRAINE At 40km / 24 miles

  • By plane

    STRASBOURG At 170km / 105 miles

  • By car

    NANCY CENTRE At 4km / 2 miles

  • By car

    PARC DES EXPOSITIONS At 5km / 3 miles

  • By train

    NANCY VILLE At 0km / 0 miles

GPS :48.692127, 6.180276

Our accommodations

Choose the Standard Room or Privilege Room offering a wider range of services.

Comfort Room with double bed

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Privilege Room with king-size bed

  • Max. number of persons: 3
  • Area: From 17
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)

Privilege Room with one king-size bed and one single sofa bed

  • Max. number of persons: 3
  • Area: From 20
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)

Comfort Room with twin beds

  • Max. number of persons: 2
  • Area: From 17
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Comfort Room with double bed

  • Max. number of persons: 1
  • Area: From 14
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room with a double bed

  • Max. number of persons: 1
  • Area: From 13
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

BAR

Photo non contractuelle / Strictly non binding

The Neptune Bar is the place to try Lorraine specialties with a glass of Grand Vin Mercure fine wine. Also, take advantage of the 24-hour pasta service served in the bar on weekends and in your room during the week.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 40

  • Maximum capacity: 30 people

Find out more

Our guest reviews for
Mercure Nancy Centre Place Stanislas Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

4,415 reviews

tripadvisor

TripAdvisor Rating 4.0/5

276 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great location

Customer review rating 4.1/5

Anonymous Business - 01/11/2019 Confirmed reviews ALL

Short walk to the castle, and the staff is VERY helpful.

Dear Guest, Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aurélie NOUVEL Directeur / General Manager Mercure Nancy Centre Stanislas h1… http://www.mercure-nancy-centre-stanislas.com

Mrs J.

Customer review rating 4.1/5

Mrs J. Couples - 22/10/2019 Confirmed reviews ALL

Excellent as before, friendly welcome and good secure undercover parking

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aurélie NOUVEL Directeur / General Manager Mercure Nancy Centre Stanislas h1… http://www.mercure-nancy-centre-stanislas.com

Pleasant and professional

Customer review rating 4.1/5

Anonymous Business - 07/10/2019 Confirmed reviews ALL

Great room, comfy bed, very quiet... everything that was expected :)

Dear Mark W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Nancy Centre Place Stanislas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aurélie NOUVEL Directeur / General Manager Mercure Nancy Centre Stanislas h1… http://www.mercure-nancy-centre-stanislas.com

RDD ENSG

Customer review rating 4.1/5

B. Solo - 07/10/2019 Confirmed reviews ALL

Ras

Dear Guest, Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aurélie NOUVEL Directeur / General Manager Mercure Nancy Centre Stanislas h1… http://www.mercure-nancy-centre-stanislas.com

Double sided experience

Customer review rating 4.1/5

Anonymous Couples - 02/10/2019 Confirmed reviews ALL

We liked our room. Breakfast missed consistency in service and some area's of the hotel need refurbishment.

Dear Cramm P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Nancy Centre Place Stanislas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aurélie NOUVEL Directeur / General Manager Mercure Nancy Centre Stanislas h1… http://www.mercure-nancy-centre-stanislas.com
Customer review rating 4.1/5

Anonymous Families - 01/10/2019 Confirmed reviews ALL

The room was very nice, large enough to move around and for all of our belongings. I liked having the shelf under the sink in the bathroom to store our toiletries. Mathew, one of the concierges at the hotel was extremely helpful and very friendly. The beds were very comfortable. We were in Nancy for a wedding and many activities took place in beautiful Stanislas Place, a short walk from the hotel.

Dear Barbara B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Nancy Centre Place Stanislas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aurélie NOUVEL Directeur / General Manager Mercure Nancy Centre Stanislas h1… http://www.mercure-nancy-centre-stanislas.com

The room was fine but the way our bill was handled wasn’t

Customer review rating 4.1/5

Jennifer B. Families - 01/10/2019 Confirmed reviews ALL

Begin forwarded message: From: Jen B <je…> Date: October 1, 2019 at 7:52:34 AM GMT+4 To: Jen B. <je…> Subject: Mercure review I booked a room there last year for my wedding that took place just over a week ago (on September 21). I then came in, in person, in April to discuss my room and to discuss having many of my guests stay there too. The week of September 16th, my guests booked a total of 44 rooms for anywhere from 2-6 nights at this location. Last week, I had to book an extra 3rd night for myself on top of my initial 2 night booking. I was charged full price (and was also billed full price for the other two nights when i checked out) but was told that “oh, you should have told us ahead of time about this situation- we could have comped you, etc.). The manager was “in a meeting”. But I obviously did make the details clear- when I booked last year and when I came in in April to have a long, detailed discussion and view the rooms. And if you didn’t want to take my word for it, it’s there in writing on my original reservation, which I have an email copy of. Having this said to me by the very same staff who I talked to in April made me frustrated- i did the right thing, your staff was clueless, and then blamed me. They told us they would “take the breakfast off the bill”- I didn’t even have breakfast there! That is terrible customer service and leaves a bad taste in my mouth. Not a great way to communicate to your guests, particularly those that have brought you a ton of business I debated writing this as I am thinking nobody will respond but will give it a shot.

We were very happy with the hotel and lovely staff.

Customer review rating 4.1/5

Judy D. Friends - 01/10/2019 Confirmed reviews ALL

Everything was great. The staff was friendly and helpful. The hotel is in a great location. Matthew was wonderful.

Dear Judy D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Nancy Centre Place Stanislas. It is always a pleasure to receive positive feedback. I will share your comments with our team and Matthew. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aurélie NOUVEL Directeur / General Manager Mercure Nancy Centre Stanislas h1… http://www.mercure-nancy-centre-stanislas.com

Very bad hotel to stay in Nancy

Customer review rating 4.1/5

Guy Couples - 27/09/2019 Confirmed reviews ALL

Beds are not comfortable, room is outdated. Needs an urgent renovation

Dear Guy B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Nancy Centre Place Stanislas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our hotel was renovated 2 years ago, so I don't understand your review. Our bed are really appreciated by our guest. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aurélie NOUVEL Directeur / General Manager Mercure Nancy Centre Stanislas h1… http://www.mercure-nancy-centre-stanislas.com

amazing staff! great hotel!

Customer review rating 4.1/5

Axel Business - 25/09/2019 Confirmed reviews ALL

We had a super stay-over in Nancy and we will come back!

Dear Axel H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Nancy Centre Place Stanislas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aurélie NOUVEL Directeur / General Manager Mercure Nancy Centre Stanislas h1… http://www.mercure-nancy-centre-stanislas.com

Good but would have liked the room I booked.

Customer review rating 4.1/5

Judith H. Couples - 24/09/2019 Confirmed reviews ALL

I booked a privileged room months in advance and did not receive one. This being said the staff was very accommodating and nice and my room although extremely small was clean.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aurélie NOUVEL Directeur / General Manager Mercure Nancy Centre Stanislas h1… http://www.mercure-nancy-centre-stanislas.com

Average hotel but convenient location

Customer review rating 4.1/5

John D. Couples - 20/09/2019 Confirmed reviews ALL

Average

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aurélie NOUVEL Directeur / General Manager Mercure Nancy Centre Stanislas h1… http://www.mercure-nancy-centre-stanislas.com

Excellent location and welcoming staff

Customer review rating 4.1/5

Stephanie Business - 17/09/2019 Confirmed reviews ALL

Very comfortable bedding, good breakfast with healthy options and helpful staff

Dear stephanie m., We very much appreciate your comments regarding your stay at the Hôtel Mercure Nancy Centre Place Stanislas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aurélie NOUVEL Directeur / General Manager Mercure Nancy Centre Stanislas h1… http://www.mercure-nancy-centre-stanislas.com

Your hotel exceeded other Mercue hotels we've stayed in.

Customer review rating 4.1/5

Dave Couples - 09/09/2019 Confirmed reviews ALL

Helpful check-in. Fantastic location near the square in the old town. Secure sheltered parking (although expensive for a motorcycle). Clean & spacious room, excellent shower.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aurélie NOUVEL Directeur / General Manager Mercure Nancy Centre Stanislas h1… http://www.mercure-nancy-centre-stanislas.com

Rich

Customer review rating 4.1/5

Richard Couples - 05/09/2019 Confirmed reviews ALL

Great location, nice staff, large room with cosmo views

Dear Guest, Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aurélie NOUVEL Directeur / General Manager Mercure Nancy Centre Stanislas h1… http://www.mercure-nancy-centre-stanislas.com

not at my expectation level

Customer review rating 4.1/5

B. Couples - 03/09/2019 Confirmed reviews ALL

well situation close to Stan place . As Gold member no welcome drink or any special attention . When entered in the room smell cigarettes cold smoke .

Dear Sebastien B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Nancy Centre Place Stanislas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aurélie NOUVEL Directeur / General Manager Mercure Nancy Centre Stanislas h1… http://www.mercure-nancy-centre-stanislas.com

Welcoming, friendly hotel with excellent staff, comfortable rooms and an excellent location.

Customer review rating 4.1/5

Andrew M. Couples - 26/08/2019 Confirmed reviews ALL

Excellent stay, friendly and helpful reception and restaurant staff, great room.

Dear Guest, Thank you for the great review of our hotel ! We are glad that you enjoyed your stay, especially staff and location of the hotel near to place stanislas, shops, old city... and hope to see you again very soon. Sincerely, Aurélie NOUVEL Directeur / General Manager Mercure Nancy Centre Stanislas h1… http://www.mercure-nancy-centre-stanislas.com

Central location with secure oarking

Customer review rating 4.1/5

Mrs C. Families - 26/08/2019 Confirmed reviews ALL

Easy to find, helpful and friendly welcome, car in underground car park at hotel, modern bathroom, good breakfast.

Dear Guest, Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aurélie NOUVEL Directeur / General Manager Mercure Nancy Centre Stanislas h1… http://www.mercure-nancy-centre-stanislas.com

Very friendly service.

Customer review rating 4.1/5

D M. Solo - 25/08/2019 Confirmed reviews ALL

Good but I have been billed two times against my Visa card- one for $140.27 AND a second for $162.24. Would you please address this issue and correct it accordingly. Thank you Doug M.

Dear Guest, Thank you for the great review of our hotel ! Thanks for your 10/10. My reception will contact you after some research about your payment. Sorry for convenient. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aurélie NOUVEL Directeur / General Manager Mercure Nancy Centre Stanislas h1… http://www.mercure-nancy-centre-stanislas.com

Mrs C.

Customer review rating 4.1/5

Mrs C. Couples - 23/08/2019 Confirmed reviews ALL

Very good experience at check in . The receptionist was friendly and informative and spoke English very well. The bedroom had a comfortable bed and the room had everything you needed including tea facilities which I like. It was very close to the main square so very easy to get around. For the price we paid, I thought it was excellent value.

Dear Guest, Thank you for the great review of our hotel ! 10/10 ! Wouah, we appreciate it ! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aurélie NOUVEL Directeur / General Manager Mercure Nancy Centre Stanislas h1… http://www.mercure-nancy-centre-stanislas.com
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