Dear Max, Thank you for reviewing your recent stay with us. We're so glad we were able to help start your day off on the right foot with our tasty breakfast, however, we have taken note of your suggestion as we continue to improve the large selection of items we have on offer. All feedback is appreciated as listening and learning from our guests is key to us meeting our guests’ expectations. All of the team hope to see you again in the future. Best wishes, Elisabeth Langbeen, General Manager

Dear Mirabela, Thank you for giving us an excellent review. We are very glad to know that you were pleased with your stay. We have noted your comments regarding coffee at breakfast, and we appreciate your suggestions for improvement. Thank you once again. We do carry out maintenance whenever necessary to keep our rooms up to date, however, we will consider your comments closely when planning future improvements. We will review the check-in process with Accor. All of the team really do hope we may welcome you back in the future. Kindest regards, Elisabeth Langbeen, General Manager

Dear Martin, Please accept our thanks for taking the time to review your visit to our hotel. It is nice to hear that you had an overall pleasant stay with us. We regret that our standards were not up to those expected of us. Rest assured that we have passed on your comment to the concerned department however, we urge our guests to make us aware of any issues while on-site so that we may take immediate action. The entire team hope to welcome you back again. Kind regards, Elisabeth Langbeen, General Manager

Dear Naomi, Thank you for reviewing your recent stay with us. We really appreciate your recognition of our team members. We set pretty high standards for ourselves to make sure that our guests have the best experience possible, and this feedback is quite rewarding! Please know that we've taken your suggestion concerning the beds and odor into consideration. Thanks for bringing this to our attention; we are always looking for ways to improve our facilities. I do hope that we have the pleasure of welcoming you back in the future. Kindest regards, Elisabeth Langbeen, General Manager

Dear Chris, Thank you for taking the time to share your review. We are very glad that you enjoyed our location and modern facilities. This positive feedback is a great boost for our team; knowing our guests are satisfied is fantastic. However, we regret that the price of our parking did not completely meet your expectations. We assure you that the price is competitive when compared to that of similar establishments within the area. We do hope to welcome you back in the future. Best wishes, Elisabeth Langbeen, General Manager