Dear Penny Thank you for your feedback. We are pleased to hear that you enjoyed a comfortable stay and found our staff friendly. Your comments are valued as they help us enhance our services. Goodbye and best regards, Bjorn Team ibis Styles Nieuwpoort

Dear Kayleigh, Thank you very much for your wonderful and detailed review! We are delighted to hear that you enjoyed your stay, especially the comfortable room, the bunk beds for the children, our breakfast selection and the warm welcome from our team. It is also great to know that our location was a convenient base for your visits to Plopsaland and Plopsaqua, and that you appreciated our EV charging facilities. We truly appreciate your kind words about our reception team, and we will make sure your compliments reach the colleague who welcomed you so warmly. 😊 We also take note of your suggestion regarding English breakfast tea — perhaps something for us to consider for the future! Thank you again for recommending us. We hope to welcome you and your family back again soon! Regards, Bjorn Team Ibis Styles Nieuwpoort

Dear Bert Thank you very much for your kind review and for choosing to stay with us again at ibis Nieuwpoort. We are delighted to hear that you were once again very satisfied with your stay and with the services we offer. It is wonderful to know that you particularly enjoyed our breakfast and appreciated the spaciousness and cleanliness of your room. We will certainly share your compliments with our team. Regarding the parking, we are pleased that you were able to find a space in the street, even with the local market taking place. As you mentioned, parking around the hotel can sometimes be limited, and we appreciate your understanding. We also understand your comment about the distance to Nieuwpoort-Bad. As you rightly point out, this is part of the location of our hotel, but we hope that the other advantages of staying with us make up for it. Thank you again for your loyalty and for taking the time to share your experience. We look forward to welcoming you back for your third stay! Kind regards, Bjorn Team Ibis Styles Nieuwpoort

Dear Humza, Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you found the room a reasonable size, the bed comfortable, and especially that our receptionist made every effort to assist you in English. We will certainly pass on your kind words to her. Regarding the amenities, we are a Green Key certified hotel and have chosen not to place all facilities in every room. An iron and ironing board can be requested at reception, and we are always happy to help find a suitable solution during your stay. Our luxury rooms offer additional amenities, including a kettle with coffee and tea facilities, a balcony, bathrobe and slippers. If you would like to enjoy these additional comforts during your next stay, you are very welcome to book an upgrade to one of our luxury rooms. Please always feel free to contact our reception with any questions or requests. Our team is available to assist you and find a suitable solution whenever possible. Thank you again for your feedback, and we hope to welcome you back in the future! Regards, Bjorn Team Ibis Styles Nieuwpoort

Dear Ellen, Thank you for your excellent rating and for sharing your feedback! We’re pleased to hear that you appreciated our convenient location, helpful staff, clean facilities, and pleasant decor. We’re sorry to hear that the beds were firmer than you prefer. We understand that comfort is very personal, and we appreciate you bringing this to our attention. We hope to welcome you again on your next journey! Regards, Bjorn Team Ibis Styles Nieuwpoort

Dear Claudette Thank you very much for sharing your experience with us. We’re pleased to hear that you had a comfortable stay, enjoyed the room and had a great time at the pool. Regarding the coffee and kettle, our standard rooms do not include in-room coffee-making facilities, and we’re sorry if this was not clear when you made your reservation. We understand that this can be disappointing when you were expecting these facilities. We especially appreciate you taking the time to let us know about your experience at the pool. We are sorry that the behaviour of other guests affected your enjoyment and, more importantly, that you had concerns about safety and supervision. Thank you for reporting this to our reception team. We are very happy that you brought it to our attention, as it allows us to follow up and address these situations more effectively. We hope to have the pleasure of welcoming you again and providing you with an even more enjoyable and relaxing stay. Thank you again for your valuable feedback! Kind regards Ibis Styles Nieuwpoort

Dear Luke, Thank you for sharing your feedback and for your positive review. We’re pleased to hear that you had an overall good experience and enjoyed our facilities. We appreciate your suggestion regarding the electric car charging stations. We understand that having more charging points, as well as a way to notify guests when a vehicle is fully charged, would make the charging facilities more convenient and accessible for everyone. We will certainly take your suggestion into consideration. We’re also glad that you found the location suitable despite being a little further from the beach. Thank you again for your feedback, and we hope to welcome you back for another pleasant stay! Regards Bjorn Team Ibis Styles Nieuwpoort

Dear Andrew, Thank you for your great review! We’re delighted to hear that you had a relaxing stay and that our location was a good fit for your needs. We hope to welcome you back again in the future! Regards, Bjorn Team Ibis Styles Nieuwpoort

Dear Martin Thank you for your kind review! We are pleased to hear that you had a comfortable stay and found our location convenient. We hope to have the pleasure of welcoming you back to ibis Styles Nieuwpoort in the future! Kind regards Naïg Team Ibis Styles Nieuwpoort

Dear Guest, Thank you very much for taking the time to share your experience with us. We are pleased to hear that you appreciated our spacious rooms, breakfast, parking facilities, playground, and especially the friendliness and helpfulness of our reception team. Indeed, amenities such as bathrobes, slippers, a mini fridge, complimentary water, and coffee facilities are included in our Luxury Rooms. Thank you again for your feedback, and we hope to have the pleasure of welcoming you back to ibis Styles Nieuwpoort in the future. Kind regards, Amber Operations supervisor

Dear uy, Thank you for your kind feedback. We are pleased to hear that you found our staff friendly and your room to be spacious, clean, and comfortable. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, Team ibis Styles Nieuwpoort

Dear James, Thank you for taking the time to share your feedback. We appreciate your balanced review and are pleased to read that you enjoyed our friendly staff, the comfortable rooms, the beach-inspired atmosphere, and, of course, our Brugge Zot on draft! We understand that our limited food options and the distance to nearby restaurants may not have been ideal for your stay. As an ibis hotel, we focus on offering comfortable accommodation with essential amenities at a great value, while many dining options can be found within walking distance. Regarding the swimming pool, it is indeed shared with guests of the neighbouring Holiday Suites, which can make it busier during peak periods. As for the parking, it is a secured, paid car park that is shared with Holiday Suites, the adjacent campsite, and external visitors. Charging for parking helps us maintain a safe, well-managed parking area that remains accessible to all authorised guests. Thank you once again for your valuable comments. We hope to have the opportunity to welcome you back in the future and provide you with another enjoyable stay. Kind regards, Bjorn Team Ibis Styles Nieuwpoort

Hallo, Oscar , Thank you very much for your feedback. We are pleased to hear that you appreciated our hotel and our team. We sincerely apologize for the administrative issues you experienced with your booking. We take your comments into account and will continue to work on providing a smooth and clear reservation process. We would also like to inform you that you can become a free member of the Accor loyalty programme. As a member, you can enjoy various benefits and easier management of your stays at our hotels. We hope to have the pleasure of welcoming you again in the future and providing you with an even better experience. regards, Bjorn

Dear Alex Thank you for your feedback. I regret that our policies regarding refunds did not meet your expectations. We strive to provide clear information about our reservation terms to ensure a satisfactory experience for all guests. Best regards, Bjorn ibis Styles Nieuwpoort