Ibis Americana 3 stars

Customer review rating (ALL Rating) 3.8/5 613 reviews

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Description

Hotel extras

  • A 6-minute drive form Franscisco Luiz Bendilatti Terminal

  • A 40-minute drive from Viracopos International Airport

  • Just 2 minutes from the city center.

  • Rooms adapted and equipped for people with reduced mobility.

  • Pet-friendly hotel! Small pets are welcome here.

Our accommodation(s)

Hotel location

Ibis Americana

13471-240 AMERICANA
Brazil

GPS:-22.73157, -47.33357

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN

Enjoy our delicious breakfast buffet and get to know the delicious cuisine of Ibis Kitchen for lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  613 reviews

Customer review rating 3.0/5

Ricardo P. Couples - Confirmed reviews ALL

The bedroom smelled of mold.

Dear Ricardo P., Thank you for taking the time to tell us about your experience at the ibis Americana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Caio Genu General Manager

Customer review rating 2.0/5

Hermano A. Business - Confirmed reviews ALL

Sheet/ blanket smells urine

Exmo Senhor(a) A., Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no ibis Americana. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. Os hotéis Ibis desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o(a) acolher brevemente, queira aceitar os nossos melhores cumprimentos Caio Genu General Manager

Customer review rating 3.5/5

Marcos C. Business - Confirmed reviews ALL

cold stay

Prezado hóspede, Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Att, Caio Genu Gerente Geral

Customer review rating 5.0/5

Juan R. Solo - Confirmed reviews ALL

My room’s AC wouldn’t drop the temperature below 25 degrees celcius. When I complained, they moved me to a new room with a better AC. Everyone was kind and multilingual. I used English and Spanish easily with staff. I definitely recommend.

We are very pleased with your feedback. Our team is always available to welcome you. We look forward to seeing you again! Sincerely, Henrique Santos General Manager

Customer review rating 3.5/5

Maria A. Families - Confirmed reviews ALL

Necessário melhorar a limpeza do quarto.

Muito obrigado por contribuir com seus comentários. Esse feedback é essencial para melhorarmos a cada dia a qualidade de nossos serviços. Estamos sempre à sua disposição. Esperamos por você novamente! Atenciosamente, Henrique Santos Gerente Geral

Other web-users rate our hotel

  • 117 reviews 8/10 Location
  • 499 reviews 3.6/10 Room
  • 363 reviews 6.3/10 Service
  • 16 reviews 4.8/10 WiFi
  • 255 reviews 7.3/10 Breakfast
  • 248 reviews 1.9/10 Comfort
  • 216 reviews 4.8/10 Cleanliness

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