Ibis Itu Plaza Shopping 3 stars

Customer review rating (ALL Rating) 4.2/5 964 reviews

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Ibis Itu Plaza Shopping - Image 1
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Av Wolko Orni Yedlin 1251, Inside Itu Shopping Plaza, 13304 360 ITU, Brazil

Description

Hotel extras

  • A 5-minute drive to Itu Bus Terminal

  • 37 minutes by car to Viracopos International Airport

  • 25 minutes by car to Castelo Branco Highway

  • 2 km from Praça do Carmo, the historic city center

  • Room Office Wojo available for rental

Our accommodation(s)

Book this hotel
Room 1

Room

Adapted room with 1 double bed

Photo out of - Adapted room with 1 double bed

Room adapted for people with reduced mobility, bathroom with curtain and seat for fixed bath, hardwood floor, air conditioning, hair dryer, minibar, Internet and cable Led TV.

Max. number of persons
2
Area
From 17 m² / 182 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Free local calls

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 17 m² / 182 sq ft
  • Bedding 1 x Double bed(s)
  • Accessible room
See availabilities

Suite

Standard Room with twin beds.

Photo out of - Standard Room with twin beds.

Modern and inviting, the new ibis room boasts all the features you could ever want: comfortable bathroom, modern decor, hardwood floor, 2 cozy beds with duvets, Internet and a flat-screen TV with the best international channels.

Max. number of persons
2

Bedding

Twin bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Free local calls

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Standard room with 1 double bed + 1 extra sofa bed for children.

Photo out of - Standard room with 1 double bed + 1 extra sofa bed for children.

Room with modern decor, bathroom, wooden floor, queen-size bed with comfortable duvet, extra sofa bed for 1 child up to 12, minibar, telephone, hairdryer, WiFi and LED TV.

Max. number of persons
3

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Free local calls

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Ibis Itu Plaza Shopping

Av Wolko Orni Yedlin 1251, Inside Itu Shopping Plaza
13304 360 ITU
Brazil

GPS:-23.2625, -47.28061

Telephone
Fax +55 11 94730-3805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • 124 rooms
  • 7 rooms for people with reduced mobility
  • 7 floors

Languages spoken at the hotel

  • Brazilian
  • English

Reduced mobility Facilities

100% Non Smoking Property

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Catering

One Bar

Breakfast

  • Buffet Additional charge

Sports and leisure

Gym

  • On site
  • On site
  • Outdoor parking
  • Private

Security

  • Video surveillance in parking
  • Controled access parking
  • Patrolled parking

BAR

Non contractual photo

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access

The bar is a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  964 reviews

Customer review rating 5.0/5

Min Z. Business - Confirmed reviews ALL

Customer review rating 3.5/5

Carlos S. C. Business - Confirmed reviews ALL

Prezado hóspede, Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Maria Pilar Gerente Geral

Customer review rating 2.0/5

Jessica C. Couples - Confirmed reviews ALL

Dear Jessica C. , Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Maria Pilar

Customer review rating 3.5/5

Mateus M. G. Solo - Confirmed reviews ALL

Customer review rating 5.0/5

Herta L. L. Business - Confirmed reviews ALL

Customer review rating 3.5/5

Carlos S. C. Business - Confirmed reviews ALL

The hotel has a good location, besides a shopping mall and there are restaurants close to it. The room was on the other side very small and uncomfortable. The bathroom had the smaller sink I have ever seen.

Prezado hóspede, Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Maria Pilar Gerente Geral

Customer review rating 2.0/5

Jessica C. Couples - Confirmed reviews ALL

Usual ibis, close to the mall, which is very convenient However, it ran out of hot water in the morning when it was 10 degrees Celsius outside. Not the best experience

Dear Jessica C. , Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Maria Pilar

Customer review rating 3.5/5

Mateus M. G. Solo - Confirmed reviews ALL

My stay at this hotel was mixed: perfect location for easy access, cozy bed I really liked, but a slow-draining sink due to partial obstruction, worn rubber seals on the edges of the glass shower door that let water leak onto the bathroom floor and rug each time, and an annoyingly noisy mini fridge that ruined my sleep, buzzing atypically all night. Overall, decent if location outweighs these flaws.

Customer review rating 5.0/5

Herta L. L. Business - Confirmed reviews ALL

I like to stay at this hotel when in the area

Customer review rating 5.0/5

Bruno B. C. Business - Confirmed reviews ALL

I really enjoyed the accommodation, and also the staff service.

Olá, Obrigado por compatilhar sua experiência conosco. Esperamos te receber novamente em breve. Atenciosamente, Ibis Itu Plaza Shopping

Customer review rating 3.5/5

Jose E. Z. E. Families - Confirmed reviews ALL

Normal

Customer review rating 4.5/5

Marcos G. G. Business - Confirmed reviews ALL

Check-out demorado

Olá, Agradecemos por compartilhar sua avaliação. Seu comentário é importante para nós! Ibis Itu Plaza Shopping

Customer review rating 3.0/5

Karin I. K. Business - Confirmed reviews ALL

On my first night, I had little black bugs come out from the air conditioner. I killed four of them. This was disturbing and after having another one come out, I called front reception. Mattheus was very apologetic and helpful and moved me to a different room, which had no problems, but this happened at 10:30 at night when I was already ready for bed. The maid service cleaning the room daily was excellent, and the breakfast was always very good. There should be a microwave available to the guests to make coffee if they choose.

Customer review rating 1.5/5

Carlos F. P. Families - Confirmed reviews ALL

Virtually a derelict hotel… clogged bathroom sink, “hygienic” hose squirting water everywhere; cheapest ever sink and bathroom soap; air conditioner basically flooding the room…poor quality pillows, mattress, human hair on sheets and pillow case upon check in… after staying there for 15-20 years , this was my last time staying there.

Customer review rating 4.5/5

Erico D. S. Couples - Confirmed reviews ALL

Ok

Customer review rating 2.0/5

Marcio H. A. P. Families - Confirmed reviews ALL

Crowded reception, low quality accommodations, breakfast underserved.

Customer review rating 3.5/5

Sarah J. W. Business - Confirmed reviews ALL

Good stay, clean and staff nice

Olá, Obrigado por nos avaliar. Atenciosamente, Ibis Itu Plaza Shopping

Customer review rating 5.0/5

Irineu P. Families - Confirmed reviews ALL

Atendeu 100% as expectativas

Olá, Obrigado por compartilhar sua experiência. Esperamos te receber novamente em breve! Atenciosamente, Ibis Itu Plaza Shopping

Customer review rating 5.0/5

Marcelo D. C. Couples - Confirmed reviews ALL

The staff was always helpful and caring. The room was clean and a good size. The location was also great, with easy access to the entire city.

Customer review rating 3.0/5

Glaucia M. Friends - Confirmed reviews ALL

Great service at the front desk and an efficient check-in. However, the room was disappointing: torn bed sheet, worn-out towels with no face towel, a bathroom bin without a lid, and a very noisy air conditioner. These issues led me to give a score of 6.

Customer review rating 0.5/5

Rick G. T. M. P. Business - Confirmed reviews ALL

It’s a fine hotel, to bad money was stolen from my room.

Dear Mr. P., We’re sorry for your experience and understand your concern. Our team followed all internal procedures to assist you, but as the hotel cannot conduct investigations, we recommend filing a police report so the authorities can take the proper steps. We remain available to cooperate as needed. Kind regards, Hotel Management – ibis Itu Plaza Shopping

Customer review rating 3.5/5

Dinioly S. Business - Confirmed reviews ALL

Good

Customer review rating 4.0/5

Jamison W. Business - Confirmed reviews ALL

Stayed while on business in Itu and the room was good for a single person. Would have liked to have some TV options in English and the bathroom smelled of mildew, not sure if that was just the water or if it was actually the shower.

Olá, Obrigado por compartilhar sua experiência em nosso hotel. Atenciosamente, Ibis Itu Plaza Shopping

Customer review rating 1.0/5

Guilherme B. F. B. Couples - Confirmed reviews ALL

Worst bed, pillow and bathroom ever.

Olá, Guilherme Obrigado por compartilhar sua experiência. Atenciosamente, Ibis Itu Plaza Shopping

Other web-users rate our hotel

  • 252 reviews 9.8/10 Location
  • 463 reviews 4.3/10 Room
  • 399 reviews 8.4/10 Service
  • 15 reviews 4.8/10 WiFi
  • 235 reviews 7.1/10 Breakfast
  • 218 reviews 3/10 Comfort
  • 195 reviews 6.5/10 Cleanliness
  • 6 reviews 10/10 Bar

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