ibis budget Lyon Confluence 2 stars

Customer review rating 4.1/5 3,894 reviews

ibis budget Lyon Confluence
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Room 1

Number of guests
Children's age

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How it works?
ALL - Accor Live Limitless

Not participating hotel

When making a booking at this hotel:

  • I do not earn points

  • I cannot use my points

  • I do not benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Close to the Musée des Confluences and the shopping center

  • Close to the Lyon Perrache TGV train station

  • 15-minute walk from Place Bellecour

  • 10-minute tram ride from the Halle TONY GARNIER

  • 10-minute tram ride from the MATMUT STADIUM Gerland

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
Catering
  • BreakfastPaying
Business services
  • Self service business centre
  • Copy/print service availablePaying
Information message

Hotel location

ibis budget Lyon Confluence

24 Quai Perrache
69002
lyon
france

Tel: +33892707408

Fax: (+33)4/78379331

Check-in from 12h00

Check out up to 12h00

  • PERRACHE :  LIGNE A PERRACHE

  • IBIS BUDGET LYON CONFLUENCE : 

  • SAINTE BLANDINE :  T1 SAINTE BLANDINE

  • By plane

    LYON ST EXUPERY At 30km / 18 miles

  • By train

    LYON PERRACHE At 0.4km / 0.25 miles

GPS :45.743864, 4.826044

Our accommodation(s)

DOUBLE - Room with a large bed for 2 people

Accessible room
  • Max. number of persons: 2
  • Area: From 11 / 118 sq ft
  • Views: Courtyard View, River side *

* Subject to availability

  • Wireless internet in your room

TRIPLE - Room with a large bed and a bunk bed

  • Max. number of persons: 3
  • Area: From 11 / 118 sq ft
  • Views: Courtyard View *

* Subject to availability

  • Wireless internet in your room

Twin - Room with twin beds.

  • Max. number of persons: 2
  • Area: From 11 / 118 sq ft
  • Views: Courtyard View *

* Subject to availability

  • Wireless internet in your room
Rooms

Our guest reviews for
ibis budget Lyon Confluence

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,894 reviews

tripadvisor

TripAdvisor Rating 3.5/5

365 reviews

Good stay

Customer review rating 4.1/5

Antoni R. Couples - 17/09/2020 Confirmed reviews ALL

Very good

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bertrand FURET - General Manager Complexe hôtelier Ibis STYLES & Ibis BUDGET Lyon Confluence - AUGUSTE Le Bistrot 24 – 26 Quai Perrache - 69002 LYON Tél : +33 (0)4 78 37 16 64 Fax : +33 (0)4 78 37 69 13

Good but issue with cleaning

Customer review rating 4.1/5

Anonymous Business - 15/07/2020 Confirmed reviews ALL

Everything was fine except for the cleaning the first day of arrival (I found a chewing gum stuck above the bed). After that I didn't have any other issue. The breakfast is less great due to covid so that was sad but I understood the difficulties to make a great breakfast under all those safeties rules.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bertrand FURET - General Manager Complexe hôtelier Ibis STYLES & Ibis BUDGET Lyon Confluence - AUGUSTE Le Bistrot 24 – 26 Quai Perrache - 69002 LYON Tél : +33 (0)4 78 37 16 64 Fax : +33 (0)4 78 37 69 13

Well located few minutes from Perrache station. Nice staff, will be back.

Customer review rating 4.1/5

Carole Families - 22/03/2020 Confirmed reviews ALL

We arrived late but the staff was there. Hotel was near the train station, room was clean. We had everything for our stay, the only thing that was missing was a hair dryer. Will be back next time!

Dear CAROLE U., We very much appreciate your comments regarding your stay at the ibis budget Lyon Confluence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bertrand FURET - General Manager Complexe hôtelier Ibis STYLES & Ibis BUDGET Lyon Confluence - AUGUSTE Le Bistrot 24 – 26 Quai Perrache - 69002 LYON Tél : +33 (0)4 78 37 16 64 Fax : +33 (0)4 78 37 69 13

A surprising location with some infrastructural problems

Customer review rating 4.1/5

Uiran Business - 03/03/2020 Confirmed reviews ALL

The hotel is well located, being pretty close to the Perrache Station and the Confluence (and therefore the wonderful Confluence museum), with a nice view of the Rhone. The staff was kind and helpful, while the breakfast was complete and satisfying. I had one big problem with my room: the lack of maintenance of the shower. The problem was not the water or the heating of the shower, but the fact that articulations that should have kept it on the wall were broken, so I had to keep holding it while showering. I understand that its a budget hotel, but that should not include broken and non-repaired equipment.

Dear UIRAN GEBARA S., Thank you for taking the time to tell us about your experience at the ibis budget Lyon Confluence. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bertrand FURET - General Manager Complexe hôtelier Ibis STYLES & Ibis BUDGET Lyon Confluence - AUGUSTE Le Bistrot 24 – 26 Quai Perrache - 69002 LYON Tél : +33 (0)4 78 37 16 64 Fax : +33 (0)4 78 37 69 13

Absolutely correct

Customer review rating 4.1/5

M Couples - 19/01/2020 Confirmed reviews ALL

Absolutely correct, consistent quality, as expected. Nothing to complain

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bertrand FURET - General Manager Complexe hôtelier Ibis STYLES & Ibis BUDGET Lyon Confluence - AUGUSTE Le Bistrot 24 – 26 Quai Perrache - 69002 LYON Tél : +33 (0)4 78 37 16 64 Fax : +33 (0)4 78 37 69 13

A couple hiccups

Customer review rating 4.1/5

Camila T. Solo - 09/01/2020 Confirmed reviews ALL

It was pleasant although the room smelled like cigarettes. Also on my last night the water heater was not working and I had to take a cold shower.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bertrand FURET - General Manager Complexe hôtelier Ibis STYLES & Ibis BUDGET Lyon Confluence - AUGUSTE Le Bistrot 24 – 26 Quai Perrache - 69002 LYON Tél : +33 (0)4 78 37 16 64 Fax : +33 (0)4 78 37 69 13

Paper thin walls

Customer review rating 4.1/5

Anonymous Couples - 02/01/2020 Confirmed reviews ALL

Hear people two rooms down. Opening and closing door of room next to us made our bed headrest wall move more than likely.

Dear QUINT S., Thank you for taking the time to tell us about your experience at the ibis budget Lyon Confluence. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bertrand FURET - General Manager Complexe hôtelier Ibis STYLES & Ibis BUDGET Lyon Confluence - AUGUSTE Le Bistrot 24 – 26 Quai Perrache - 69002 LYON Tél : +33 (0)4 78 37 16 64 Fax : +33 (0)4 78 37 69 13

Good

Customer review rating 4.1/5

P. Families - 15/12/2019 Confirmed reviews ALL

Very clean / employees are nice

Madame P., Nous vous remercions pour vos commentaires suite à votre séjour à ibis budget Lyon Confluence. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs Bertrand FURET - General Manager Complexe hôtelier Ibis STYLES & Ibis BUDGET Lyon Confluence - AUGUSTE Le Bistrot 24 – 26 Quai Perrache - 69002 LYON Tél : +33 (0)4 78 37 16 64 Fax : +33 (0)4 78 37 69 13

Cheap and well located.

Customer review rating 4.1/5

Ma Couples - 02/12/2019 Confirmed reviews ALL

Service was ok. Could have been a bit more friendly. The shower is not in good condition. For one night, it is perfect. Not more.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bertrand FURET - General Manager Complexe hôtelier Ibis STYLES & Ibis BUDGET Lyon Confluence - AUGUSTE Le Bistrot 24 – 26 Quai Perrache - 69002 LYON Tél : +33 (0)4 78 37 16 64 Fax : +33 (0)4 78 37 69 13

A GOOD EXPERIENCE

Customer review rating 4.1/5

Doris Solo - 20/11/2019 Confirmed reviews ALL

FRIENDLY AND PROFESSIONAL FRONT OFFICE STAFFS

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bertrand FURET - General Manager Complexe hôtelier Ibis STYLES & Ibis BUDGET Lyon Confluence - AUGUSTE Le Bistrot 24 – 26 Quai Perrache - 69002 LYON Tél : +33 (0)4 78 37 16 64 Fax : +33 (0)4 78 37 69 13

My wife and I were publicly humiliated by one of your staff and were ejected from the IBIS Styles breakfast room and go to a 'bunker' where Etap 'guests' had a far inferior breakfast.

Customer review rating 4.1/5

David K. Families - 13/11/2019 Confirmed reviews ALL

This was definitely the worst stay in an Accor hotel we have EVER had. The hotel requires urgent modernisation. The shower jumped from hot to cold, then from freezing to scalding, especially during the morning. The air conditioning didn't function; even though we set the temperature to 5ºC it kept blasting out hot air. In the end we had to turn it off and open both the windows to let the cool air - and massive traffic noise and pollution from the motorway - in. I couldn't sleep because of the noise. The towels were tiny and the allocation of two per day for two people is woefully inadequate. This was a family reunion to celebrate my wife's birthday; I had arranged for my daughter to join us from Ireland. On our last morning - for the sake of convenience - we decided to have breakfast in the hotel; the ETAP dining room is undergoing refurbishment. We had already had a coffee at the bar at the IBIS Styles next door and found it an agreeable experience. On Sunday evening I went town to reception to inquire about the breakfast, whether it would be a hot and cold breakfast buffet. The girl confirmed this, and that it was to be held at the IBIS Styles next door and said it would be €6'20. I paid in cash, got a receipt and was told to state my room number on arrival. My wife went down to breakfast; I followed 15 minutes later. Following the recptionist's instructions I gave my room number to the short order girl on duty, who asked me where I was staying, the IBIS Styles or the ETAP. I replied the latter. The girl remonstrated with me, saying that under no circumstances was I to have breakfast there, and that I had to go somewhere towards the back of the hotel where the ETAP guests were. I pointed out (in French) that my wife had been sitting down here for more than 15 minutes with no problem and that I wished to join her. The girl then told me that my wife had to leave her half-eaten breakfast immediately, leave the IBIS Styles area and go to the back room and have breakfast with the other ETAP customers. This was in front of a very busy breakfast room, a very public situation, and my wife, on her birthday, had to get up from the table, leave her breakfast, and join me on 'the walk of shame' to the ETAP room. (By the way there had been no mention of two separate breakfasts being served and the signage was virtually invisible). I have NEVER been so humiliated in a hotel in all my life. When I got to the ETAP room (a bunker at the back of the hotel) I was dismayed. There was no hot food, not even the coffee (dispensed from two machines, one as insipid as the other and in both cases was weak and lukewarm). There were no knives or teaspoons - I had to stir my coffee with a fork. There was absolutely nothing to eat other than FAKE cornflakes or chocolate flakes, mini industrial pains au chocolate or croissants and a very tired looking 'fruit salad'. I lost no time in remonstrating with the staff on duty, whilst reiterating that this was not their fault. I was furious that my wife and I had been so humiliated. In the end I had no appetite and left; which is just as well as there was nothing worth eating. Before I left, a very kind girl of North African descent, mortified by what had happened to us and who was very apologetic, came to our table with a platter containing cooked meats and cakes, obviously taken from the buffet out front. I thanked her for her kindness but refused to eat the food on principle. When I left the room I went out front to explain to the IBIS front desk team and manager that I had been outraged by wife's public ejection from the breakfastroom and would be making a formal complaint. The receptionist informed me that I had paid an inferior price for an inferior breakfast, and that the IBIS Styles breakfast cost €10. At NO TIME had it been made clear to me that there were two breakfasts on offer at two different prices. If I had known, and having previously decided to have breakfast at the hotel for the sake of convenience, does anyone seriously doubt for a second that I wouldn't have paid an extra €3 for a decent breakfast? (If,indeed, it was decent; having been ejected at the door I never got the chance to see it). If I had known what was on offer, and the embarrassment we were going to experience, we would have returned to the local boulangerie and had a real coffee and an artisan pastry for just €3, as we had on the previous two mornings. I will never, ever, stay in those hotels again, even though my son is working in Lyon this year and we will visiting at least three or four times during the coming months. Moreover, my brother-in-law and a group of friends had planned to come to the same ETAP hotel at the end of the month; I have lost no time in advising them to cancel and book elsewhere. I have been a member of the ACCOR loyalty scheme for two decades, and although I do not travel as frequently as I once did, I always use ACCOR hotels and complete the surveys after the trip. As a parting comment, I would ask you to envisage the scene as my wife had to get up from her table in shame, as though she had stolen something she had not been entitled to, leaving behind her breakfast, before the gazes of all the IBIS guests gathered there, and at the end of what had hitherto been a most enjoyable birthday weekend, which was completely ruined by the misselling of a product, poor signage and a VERY PUBLIC humiliation. Never again.

Dear DAVID K., Thank you for taking the time to tell us about your experience at the ibis budget Lyon Confluence. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore a credit refund in the amount of €59.75 will be issued to your account. Would you be pleased to send me yout bank account details or credit card number, in order to process to the refund. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bertrand FURET - General Manager Complexe hôtelier Ibis STYLES & Ibis BUDGET Lyon Confluence - AUGUSTE Le Bistrot 24 – 26 Quai Perrache - 69002 LYON Tél : +33 (0)4 78 37 16 64 Fax : +33 (0)4 78 37 69 13

Great location, friendly staff, comfortable bed

Customer review rating 4.1/5

Ben Solo - 14/10/2019 Confirmed reviews ALL

The room was very basic and a little dated but contained all the essentials including a good quality, comfortable bed. Staff were very friendly and helpful.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bertrand FURET - General Manager Complexe hôtelier Ibis STYLES & Ibis BUDGET Lyon Confluence - AUGUSTE Le Bistrot 24 – 26 Quai Perrache - 69002 LYON Tél : +33 (0)4 78 37 16 64 Fax : +33 (0)4 78 37 69 13

Nickel

Customer review rating 4.1/5

Stef Business - 08/10/2019 Confirmed reviews ALL

Calme, propre. Le principal !

Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour, et ne manquerons pas de partager vos appréciations avec toute notre équipe. Dans l'attente de vous accueillir à nouveau très bientôt, veuillez recevoir, Monsieur, nos salutations distinguées. Bertrand FURET - General Manager Complexe hôtelier Ibis STYLES & Ibis BUDGET Lyon Confluence - AUGUSTE Le Bistrot 24 – 26 Quai Perrache - 69002 LYON Tél : +33 (0)4 78 37 16 64 Fax : +33 (0)4 78 37 69 13

We were very satisified with the overall experience of the hotel

Customer review rating 4.1/5

Jason Families - 22/09/2019 Confirmed reviews ALL

As a family we normally stay at Ibis or Ibis Styles Hotels so this was the first time staying at an Ibis Budget Hotel. The accommodation and breakfast more than met are expectations such that where available we will consider staying in an Ibis Budget Hotel in the future.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bertrand FURET - General Manager Complexe hôtelier Ibis STYLES & Ibis BUDGET Lyon Confluence - AUGUSTE Le Bistrot 24 – 26 Quai Perrache - 69002 LYON Tél : +33 (0)4 78 37 16 64 Fax : +33 (0)4 78 37 69 13

Fine

Customer review rating 4.1/5

Helen Solo - 05/09/2019 Confirmed reviews ALL

Easy to find, nice room

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bertrand FURET - General Manager Complexe hôtelier Ibis STYLES & Ibis BUDGET Lyon Confluence - AUGUSTE Le Bistrot 24 – 26 Quai Perrache - 69002 LYON Tél : +33 (0)4 78 37 16 64 Fax : +33 (0)4 78 37 69 13

Very good experience as a budget Ibis

Customer review rating 4.1/5

Reine D. F. Solo - 31/08/2019 Confirmed reviews ALL

Thank you specially to Sebastian and Cedric for their professionalism and kind attention.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bertrand FURET - General Manager Complexe hôtelier Ibis STYLES & Ibis BUDGET Lyon Confluence - AUGUSTE Le Bistrot 24 – 26 Quai Perrache - 69002 LYON Tél : +33 (0)4 78 37 16 64 Fax : +33 (0)4 78 37 69 13

Good room

Customer review rating 4.1/5

Pantso Couples - 21/08/2019 Confirmed reviews ALL

Location good to airport, room good ,hotel new, Diner nebourg same hotel ibis good and information from reception good

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bertrand FURET - General Manager Complexe hôtelier Ibis STYLES & Ibis BUDGET Lyon Confluence - AUGUSTE Le Bistrot 24 – 26 Quai Perrache - 69002 LYON Tél : +33 (0)4 78 37 16 64 Fax : +33 (0)4 78 37 69 13

Basic comfort and cheap (just what we needed for a one night stay)

Customer review rating 4.1/5

Jonathan Couples - 17/08/2019 Confirmed reviews ALL

Receptionist was clear and friendly, room was basic but comfy enough for one night, bathroom is very small though... Localisation is just perfect for people who just stop in Lyon on the way further south (or north) Didn’t try the breakfast (to expensive)

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bertrand FURET - General Manager Complexe hôtelier Ibis STYLES & Ibis BUDGET Lyon Confluence - AUGUSTE Le Bistrot 24 – 26 Quai Perrache - 69002 LYON Tél : +33 (0)4 78 37 16 64 Fax : +33 (0)4 78 37 69 13

Not what we expected

Customer review rating 4.1/5

Paul W. Couples - 07/08/2019 Confirmed reviews ALL

The hotel interior is lovely, and the breakfast was excellent. However, the location of the hotel and its €10 per night car park leave a lot to be desired. Our car is quite large and was difficult to fit into the small parking spaces. The lift does not go to subterranean car park level at night, but was helpful in the morning as it avoided going out in the rain with our luggage. We felt intimidated as we drove towards the hotel. There is a lot of building work going on around the ladies and lads of the night plying their trade. We had planned to look at the Lyon gastronomic options, but were not brave enough to venture out after dark. On leaving next morning, we discovered some of the “newer” Lyon with nice restaurants, coffee shops and a massive town hall, but as we had limited time to spare we were unable to explore them. We were mistakenly informed that Lyon was France’s second city, but it is not. We are unlikely to return.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bertrand FURET - General Manager Complexe hôtelier Ibis STYLES & Ibis BUDGET Lyon Confluence - AUGUSTE Le Bistrot 24 – 26 Quai Perrache - 69002 LYON Tél : +33 (0)4 78 37 16 64 Fax : +33 (0)4 78 37 69 13

terrible reservation process

Customer review rating 4.1/5

Anonymous Friends - 01/08/2019 Confirmed reviews ALL

firstly, hotel canceled my reservation without not enough communicate with me then I call them by phone and try to save my reservation. Staff ( Mr. Miroslav ) was not kind on phone. When I arrived hotel they were not welcome to me

Dear RASIM KORAY D., Thank you for taking the time to tell us about your experience at the ibis budget Lyon Confluence. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bertrand FURET - General Manager Complexe hôtelier Ibis STYLES & Ibis BUDGET Lyon Confluence - AUGUSTE Le Bistrot 24 – 26 Quai Perrache - 69002 LYON Tél : +33 (0)4 78 37 16 64 Fax : +33 (0)4 78 37 69 13

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