Mercure Penrith 4 stars

Customer review rating (ALL Rating) 4.5/5 2,339 reviews

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Description

Hotel extras

  • Enjoy Nightlife & Theatres

  • Abundance of Adventure Attractions

  • Adjoining Conference Centre

  • Close to the upcoming Western Sydney Airport

  • Walk to Restaurants and Bars

Our accommodation(s)

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Hotel location

Mercure Penrith

Panther Place
2750 PENRITH
Australia

GPS:-33.7582, 150.68321

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

BAR

The Lobby Bar offers a wide selection of local wines, beers and cocktails. The perfect place to have a drink and light snacks with friends, family and colleagues.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,339 reviews

Customer review rating 4.0/5

Dale E. Families - Confirmed reviews ALL

It was a little disappointed that I did email asking for ground floor which was agreed on. Unfortunately was told when I arrived we where put on the 3rd floor and could not be changed.

Good evening, Thank you for your feedback regarding your recent stay. We regret that there was a misunderstanding concerning your room assignment. Your comfort is important to us, and we appreciate your understanding in this matter. Kind regards Mercure team

Customer review rating 4.5/5

Karen W. Solo - Confirmed reviews ALL

Preference would be to have access to mini-bar, but the option for items from 24hr reception meet my requirements.

Good evening, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found our location convenient and your room comfortable. While we currently offer items through our 24-hour reception instead of a mini-bar, we appreciate your understanding and hope to welcome you back soon. Kind regards Mercure team

Customer review rating 5.0/5

Val J. Friends - Confirmed reviews ALL

Welcoming and professional staff, lovely room, very comfortable beds, excellent bathroom facility.

Good evening, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our staff welcoming and professional, and that you enjoyed the comfort of your room and bathroom facilities. Your feedback is greatly appreciated. Kind regards Mercure team

Customer review rating 4.0/5

Hayley W. Solo - Confirmed reviews ALL

The room and location were perfect! Cleaned beautifully each day, I felt so safe staying there solo and being able to just slip next door to the leagues club was great. The only issue was I had no hot water on one of the arvos which was disappointing after a long day at the netball carnival.

Good evening, Thank you for your kind words regarding our location and room cleanliness. We are delighted to hear that you felt safe during your stay and enjoyed the convenience of the nearby leagues club. We sincerely apologize for the inconvenience you experienced with the hot water during your visit. Please know that we take such feedback seriously as we strive to provide a consistently excellent experience for our guests. Kind regards Mercure team

Customer review rating 1.5/5

Nichole M. Solo - Confirmed reviews ALL

I stayed at the property during a very busy event weekend and paid an absolute premium for 2 nights compared to what other guests had paid (and knowing full well what the standard rate normally is). I was placed in a room overlooking Panthers (not by choice) and was kept awake by extremely loud music both nights - it felt like the band was in my hotel room! I’m not normally one to complain, but having early starts each morning I was not impressed. I was told if you book rooms that do not overlook Panthers you do not hear a thing - if you are planning on booking I would take note. Not only did I pay an overinflated price but I am also an Accor member - I would have thought that would have been considered during room allocations. Very disappointed.

Other web-users rate our hotel

  • 707 reviews 9.6/10 Location
  • 1,276 reviews 7.6/10 Room
  • 1,211 reviews 9.3/10 Service
  • 20 reviews 5.1/10 WiFi
  • 603 reviews 8.1/10 Cleanliness
  • 293 reviews 7.7/10 Amenities
  • 118 reviews 7.3/10 Breakfast
  • 21 reviews 9.2/10 Wellness Area

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