Dear Paul, Thank you for your lovely feedback. We’re pleased you enjoyed your stay, clean and well-appointed room, and our fantastic location. We look forward to welcoming you back again soon. Kind regards, The Team at Novotel Geelong

Dear Lynette, Thank you for your lovely feedback. We’re delighted to hear you had a comfortable and relaxing stay and especially enjoyed our comfortable beds. We look forward to welcoming you back again soon. Kind regards, The Team at Novotel Geelong

Dear James, Thank you for your feedback. We’re pleased you enjoyed the room and found our check-in and check-out friendly and efficient. We look forward to welcoming you back again soon. Kind regards, The Team at Novotel Geelong

Dear Cassandra D. L., Thank you for your feedback. We’re pleased you enjoyed our location, comfortable stay and accommodating team. We’re very sorry that the ongoing construction noise disrupted your sleep and made working from the hotel difficult. We also apologise for the construction dust around the pool, which understandably affected your enjoyment of the facility. Your feedback has been shared with the relevant team for review. We look forward to welcoming you back again soon. Kind regards, The Team at Novotel Geelong

Dear Nadiah, Thank you for your feedback. We’re pleased you enjoyed our excellent location. We’re sorry that your room and bathroom were not serviced during your two-night stay and that the information provided by reception did not meet your expectations. We appreciate your feedback and have shared this with the relevant team for review. We look forward to welcoming you back again soon. Kind regards, The Team at Novotel Geelong

Dear Lou, Thank you for your wonderful feedback. We’re delighted to hear you had a fantastic stay and enjoyed your beautiful room, comfortable bed, great views, location and buffet breakfast. We’re especially pleased to hear Shevy, Lovely and our day shift team member made you feel so welcome. We’ll be sure to share your kind feedback with the team. We look forward to welcoming you back again soon. Kind regards, The Team at Novotel Geelong

Dear Wendy, Thank you for your feedback. We’re sorry to hear about the way you were treated while waiting for your driver. We understand that managing large bags in a busy driveway can be difficult, and our team should have assisted you with more care and patience. We appreciate your feedback and have shared it with the relevant team for review. We look forward to welcoming you back again soon. Kind regards, The Team at Novotel Geelong

Dear Janice, Thank you for your feedback. We’re sorry that the construction view and your dining experience did not meet expectations. We apologise for the delay in serving your steak and for the lack of flavour in the steak and chips. We also appreciate your comments regarding the restaurant and parking prices, and have shared your feedback with the relevant teams for review. We look forward to welcoming you back again soon. Kind regards, The Team at Novotel Geelong

Dear Kathryn, Thank you for your lovely feedback. We’re pleased to hear you had a great stay and enjoyed the friendly service, bathroom amenities and convenient valet service. We also appreciate your understanding of the building works. We look forward to welcoming you back again soon. Kind regards, The Team at Novotel Geelong

Dear Kahlia, Thank you for your feedback. We’re pleased you enjoyed our waterfront location and found your room comfortable and spacious. We’re sorry that the pool and fitness facilities did not meet your expectations, particularly the pool temperature and the condition and smell of the steam room. We appreciate your feedback and have shared it with the relevant team for review. We look forward to welcoming you back again soon. Kind regards, The Team at Novotel Geelong

Dear A., Thank you for your wonderful feedback. We’re delighted you enjoyed the clean hotel and friendly service. We’re especially pleased to hear Shiv made such a great impression. We’ll be sure to share your kind words with him and the team. We look forward to welcoming you back again soon. Kind regards, The Team at Novotel Geelong

Dear Wei, Thank you for your detailed feedback. We’re sorry that the construction noise from 7am significantly affected your family’s stay and that your children were unable to rest comfortably. We also apologise for the confusion around the Stay Plus benefits and the change in the booking price. We understand how frustrating this would have been, particularly as a Gold member. Your feedback regarding the booking process, construction impact and lack of assistance for the affected room has been shared with the relevant teams for review. We look forward to welcoming you back again soon. Kind regards, The Team at Novotel Geelong

Dear Adelaida, Thank you for your wonderful feedback. It’s lovely to hear that after almost 10 years, you’re still enjoying Novotel Geelong, our location and the beautiful surroundings. We’re also pleased to hear our team continues to make you feel welcome and well looked after. We truly appreciate your continued support and kind words. We look forward to welcoming you back again soon. Kind regards, The Team at Novotel Geelong

Dear Dianne, Thank you for your feedback. We’re pleased you enjoyed the food and found our staff excellent. We’re sorry that the building noise affected your stay, particularly after booking well in advance, and that the balcony view did not provide the experience you expected. We also apologise that the parking cost was not clearly communicated at the time of booking. Your feedback has been shared with the relevant teams for review. We look forward to welcoming you back again soon. Kind regards, The Team at Novotel Geelong

Dear Marita, Thank you for taking the time to provide such detailed feedback. We’re sorry that the construction noise and catering fell well short of your expectations, particularly during an annual group stay that had been booked well in advance. We apologise for the early and ongoing construction disturbance and for the impact it had on your ability to rest and enjoy your room. We also regret that the group catering did not meet the standard you expected, and we appreciate the specific details you have provided regarding the meals and desserts. We’re pleased to hear our staff were consistently polite, helpful and welcoming. Your feedback has been shared with the relevant teams for review. We look forward to welcoming you back again soon. Kind regards, The Team at Novotel Geelong

Dear Margaret, Thank you for your detailed feedback. We’re sorry that the construction noise had such a significant impact on your stay, particularly with the early start and the room being close to the works. We also apologise for the room allocation issues, the condition of the second room, low water pressure and the difficulties you experienced with the payment process and reception service. We appreciate your feedback regarding the conference booking and catering as well. Your comments have been shared with the relevant teams for review. We’re pleased to hear our barman made you feel welcome and comfortable, and we appreciate your positive comments regarding the housekeeping approach. We look forward to welcoming you back again soon. Kind regards, The Team at Novotel Geelong

Dear Amy, Thank you for your lovely feedback. We’re delighted to hear you loved your stay and enjoyed our great location and comfortable room. We look forward to welcoming you back again soon. Kind regards, The Team at Novotel Geelong

Dear Johnny, Thank you for your detailed feedback. We’re pleased you continue to enjoy our great location, but we’re sorry this stay did not meet the standard you expected as a returning Diamond member. We apologise that the membership benefits and upgrade options were not clearly explained, and for the issues with the room, bed configuration, pillows and minibar restocking. We also appreciate your feedback regarding room servicing, restaurant service and the wine selection. Your comments have been shared with the relevant teams for review. We look forward to welcoming you back again soon. Kind regards, The Team at Novotel Geelong

Dear Gary, Thank you for your feedback. We’re pleased you found our location convenient, but we’re very sorry that the restaurant food and room condition did not meet expectations. The concerns regarding the carpet and stained doona are not the standard we aim to provide. Your feedback has been shared with the relevant teams for review. We look forward to welcoming you back again soon. Kind regards, The Team at Novotel Geelong