Dear Lucy, Thank you for taking the time to share your experience following your recent stay at Mantra Lorne. I am delighted to hear that you enjoyed our fantastic location, the resort facilities, and the friendly service provided by our team. It is also pleasing to know that you found your Heritage Room comfortable and appreciated the recent updates. I appreciate your feedback regarding the room temperature and understand that a room remaining warm overnight can affect overall comfort. Thank you also for highlighting the lack of flyscreens on the windows and the inconvenience caused by mosquitoes and insects entering the room. Feedback such as yours is invaluable as we continue to review opportunities to improve our guest experience. We are grateful for your balanced comments and for recognising the positive aspects of your stay. I will be sure to share your feedback with the relevant teams for consideration. Thank you again for choosing Mantra Lorne. We look forward to welcoming you back for another enjoyable stay by the coast. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear Linda, Thank you for taking the time to share your feedback following your recent stay at Mantra Lorne. I am delighted to hear that you enjoyed your one-bedroom apartment and found it beautiful, comfortable, and well-appointed with all the amenities required for a relaxing stay. It is also wonderful to know that our location added to your experience and allowed you to make the most of everything that Lorne has to offer. Our team is committed to creating memorable experiences for our guests, and it is always rewarding to receive such positive feedback. Thank you again for choosing Mantra Lorne. We look forward to welcoming you back for another enjoyable coastal getaway in the near future. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear Anthony, Thank you for taking the time to share your feedback following your recent stay at Mantra Lorne. I am pleased to hear that you enjoyed our beachfront location and found us to be a convenient stopover during your travels. I also appreciate you bringing the issue with the external balcony doors to our attention. Please accept my apologies for the discomfort caused by the cold air entering your room. Guest comfort is very important to us, and your comments have been noted and will be shared with our maintenance team for investigation and review. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back to Mantra Lorne and provide an even more comfortable experience in the future. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear Glen, Thank you for taking the time to share your wonderful feedback. I am delighted to hear that you and your wife enjoyed a great getaway with us at Mantra Lorne. It's fantastic to know that you loved your room and balcony, experienced exceptional service from our team, and enjoyed the food during your stay. Providing memorable experiences for our guests is what we strive for, and your kind comments are a great encouragement to the entire team. We truly appreciate your support and look forward to welcoming you both back to Mantra Lorne for another relaxing coastal escape in the near future. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear Shammas, Thank you for taking the time to share your wonderful feedback. I am delighted to hear that you enjoyed your stay and found your one-bedroom apartment beautiful, comfortable, and well-equipped with all the amenities you needed. It's also fantastic to know that our location added to your experience and allowed you to make the most of your time in Lorne. We strive to provide our guests with a relaxing and enjoyable stay, and it is always rewarding to receive such positive comments. Thank you again for choosing Mantra Lorne. We look forward to welcoming you back for another memorable coastal getaway in the future. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear Robert, Thank you for taking the time to share such a detailed review of your recent stay at Mantra Lorne. I was delighted to read that you enjoyed the quiet and peaceful atmosphere of your Heritage Room and appreciated the character and charm of the historic section of our property. The unique heritage of the former Erskine House is something many guests value, and it is wonderful to hear that the balance between maintaining its traditional style and providing modern comforts enhanced your experience. Thank you for your feedback regarding breakfast service. While I am glad to hear that you found the buffet plentiful and enjoyable, I apologise for the inconvenience caused by the shortage of bowls and cutlery during a particularly busy breakfast period. I appreciate you bringing this to our team's attention, and I am pleased they were able to respond promptly. Your comments are valuable as we continue to review our operations to ensure a seamless dining experience for all guests. It is especially rewarding to know that, overall, you were very pleased with your stay and that you would choose to stay with us again. We sincerely appreciate your support and look forward to welcoming you back to Mantra Lorne for another relaxing coastal getaway. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear Andrea, Thank you for taking the time to share your experience at Mantra Lorne. I am pleased to hear that you enjoyed our convenient location, your upgraded suite, and the friendly service provided by our reception team. It is always encouraging to receive positive feedback about our staff, as they work hard to ensure each guest has a welcoming and comfortable stay. I also appreciate your comments regarding your dining experience at The Larder. While I am glad to hear that our waiting staff looked after you well, I am sorry that you found the vegetarian options limited and not as inspiring as expected. Your feedback is valuable and will be shared with our food and beverage team as we continually look for ways to improve our menu offerings and cater to a wider range of dietary preferences. Thank you again for your balanced and constructive feedback. We hope to have the opportunity to welcome you back to Mantra Lorne for another enjoyable stay in the future. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear Jun, Thank Y. for taking the time to share your feedback. I am delighted to hear that Y. enjoyed our hospitality and found your room comfortable and well-appointed. It's wonderful to know that Mantra Lorne provided a great place to stop and relax while exploring the stunning Great Ocean Road. Our team takes great pride in creating a welcoming and enjoyable experience for our guests, and your kind comments are truly appreciated. We look forward to welcoming Y. back to Mantra Lorne the next time your travels bring Y. to our beautiful coastal region. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne

Thank you for your wonderful review and for choosing to stay with us again during the AHSPO Conference. I am delighted to hear that you continue to enjoy our beachside location, spacious rooms, and the convenience of having everything Lorne has to offer right on your doorstep. It is especially rewarding to know this was your third stay with us and that you once again found the event and accommodation experience to be a fabulous one. We truly appreciate your ongoing support and look forward to welcoming you back to Mantra Lorne for your next visit. Warm regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear Michael, Thank you for your kind review and for continuing to choose Mantra Lorne. We're delighted to hear that you always have a great time staying with us. There is no better compliment than knowing guests return time and again and consistently enjoy their experience. We truly appreciate your support and look forward to welcoming you back for another relaxing and memorable stay at Mantra Lorne. Warm regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear Debra, Thank you for taking the time to share your feedback. We're delighted to hear you enjoyed our fantastic location, the pool, breakfast, and the size of your room. We appreciate your comments regarding the walking distance to the pool and the seasonal opening of the games room. Guest feedback is invaluable as we continue to enhance the experience we offer. We hope to welcome you back to Mantra Lorne again soon. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne

Thank you for taking the time to share your feedback regarding your recent conference stay with us. I am sorry to hear that aspects of your experience fell short of expectations. I understand how important networking opportunities are during conferences, and I appreciate your disappointment regarding the limited operating hours of the bar, which reduced opportunities for delegates to connect outside of scheduled sessions. I am also concerned to learn of your experience with the food and beverage offerings throughout the event. We strive to ensure delegates have convenient access to refreshments during the day, and I regret that you found the availability insufficient. Additionally, I am disappointed to hear that the gala dinner service was delayed and that the quality of the meal did not meet your expectations. This is certainly not the experience we aim to deliver. Your comments have been shared with our conference and food & beverage teams for review, as feedback such as yours is invaluable in helping us improve future events and guest experiences. Thank you again for bringing these matters to our attention. We appreciate your honest feedback and hope to have the opportunity to provide a better experience in the future. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear Georgina, Thank you for taking the time to share your feedback following your recent stay with us. While I am pleased to hear that you enjoyed our breakfast, I was disappointed to learn that several aspects of your accommodation experience did not meet your expectations. I sincerely apologize that the room allocated to you, including its outlook and overall presentation, detracted from your stay. I understand your frustration regarding the view from the room, as well as your concerns about the condition of the lampshade and the dated appearance of the room. I also appreciate your comments regarding the cleanliness and presentation of the building's roof and gutters. Feedback such as yours is important, as it helps us identify areas requiring attention and improvement. It is disappointing to hear that your experience has left you unwilling to return, and I regret that we did not provide the standard of stay you were expecting. Please be assured that your comments have been shared with the relevant teams for review. Thank you again for bringing these matters to our attention. I wish you all the best with your future travels. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear ENG B. T., Thank you for being a valued Accor Plus Platinum member and for taking the time to share your feedback. We’re delighted to hear that you enjoyed our convenient location, comfortable rooms, and the friendly, helpful service provided by our team. We appreciate you bringing this to our attention and we will certainly pass your feedback on to our maintenance team for review and follow-up. We’re always looking for ways to improve our guests’ comfort and experience, and your feedback is very helpful. We hope to have the pleasure of welcoming you back again. Warm regards, Ramona

Dear Nuzhat, Thank you for sharing your wonderful feedback! We’re delighted to hear that you enjoyed your stay with us and appreciated our convenient location and breakfast at the restaurant. We also sincerely appreciate your constructive feedback regarding luggage assistance and access to the upper floors. Unfortunately, the Heritage building does not have a lift access to the upper floors, due to the limitations of its heritage structure. We understand that carrying heavier luggage can be challenging, particularly when travelling as part of a longer tour. Our Front Office team are always happy to assist guests with their luggage wherever possible, and we apologise if we could have done more to make your arrival and stay easier. We truly appreciate your understanding and value your feedback. We will continue to explore ways to better assist our guests with their luggage and ensure their stay is as comfortable and convenient as possible. We hope to have the pleasure of welcoming you back to Lorne again soon! Warm regards, Ramona

Dear KIAN P. N., We very much appreciate your comments regarding your stay at the Mantra Lorne. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Ramona

Dear Philomena D., Thank you for your wonderful review and for choosing to stay with us again! We’re delighted to hear that you continue to enjoy your time with us. We truly appreciate your feedback, and we look forward to welcoming you back again soon! Warm regards, Ramona

Dear IAN H., Thank you so much for taking the time to share such a detailed review. We’re delighted to hear that you enjoyed your three-day stay and found your room comfortable and spotless, despite its age. It’s wonderful to know you enjoyed the breakfast selection, our beautiful grounds, convenient beach access, and location near the shopping strip. We’re especially pleased that our team, and in particular our front desk staff, made such a positive impression. We also appreciate your feedback regarding the parking arrangements and understand how inconvenient it was to have to unload some distance from your accommodation. We’ll certainly keep this in mind as we look for ways to improve our guests’ experience. Thank you again for your kind comments and for choosing to stay with us. We’re thrilled to hear you would happily return, and we look forward to welcoming you back on your next visit! Warm regards, Ramona

Dear Michelle, Thank you for taking the time to share your feedback following your stay at Mantra Lorne. I am delighted to hear that you enjoyed our location and found it to be well positioned for exploring the area. I do, however, appreciate your comments regarding the missing saucepan in your kitchen. Whilst I'm pleased that our housekeeping team was able to assist promptly and locate one for you, I apologise that it was not already available in your room upon arrival. I am also sorry to learn about the moisture you discovered on the luggage bench, which appears to have been caused by a window leak. Thank you for bringing this to our attention. Our maintenance team will investigate the issue to ensure it is addressed and does not impact future guests. We value your feedback as it helps us improve the guest experience, and we appreciate your recognition of our helpful team member who assisted during your stay. We hope to welcome you back to Mantra Lorne in the near future. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne