Dear Barbara, Thank you for your wonderful review and for your continued loyalty to Mantra Lorne. We are absolutely delighted to hear that your recent stay exceeded expectations. To know that you have stayed with us dozens of times over the years and continue to enjoy your visits is the highest compliment we could receive. We're especially pleased that we were able to surprise you with an upgrade on this occasion and help make your stay even more memorable. It's always a pleasure to recognise our valued returning guests whenever possible. Thank you again for your ongoing support. We truly appreciate it and look forward to welcoming you back to Mantra Lorne for many more enjoyable stays in the future. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear Jason, Thank you for taking the time to share your feedback. While we are pleased that you chose to stay with us, I am very sorry to learn that your accommodation did not meet expectations, particularly given the rate paid. We understand how disappointing it can be when the condition of the room and building does not align with the experience you were hoping for. I am especially concerned to hear that the milk provided in your room was past its expiry date. Please accept my sincere apologies for this oversight, as this is not acceptable and does not reflect the standards we aim to maintain. Your comments have been shared with our housekeeping and management teams for immediate review and follow-up. Thank you for bringing these matters to our attention. We value your feedback and use it to improve the experience we provide to our guests. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear Kim, Thank you for your wonderful review. We are delighted to hear that you enjoyed your two-night stay and made the most of our excellent location, with the beach just steps away and Lorne's main shopping strip directly across the road. It's great to know that you found the location so convenient for exploring everything the town has to offer. We're also pleased that you enjoyed our lovely buffet breakfast. Our team takes great pride in providing a varied and enjoyable breakfast experience to start the day. Thank you for choosing Mantra Lorne. We look forward to welcoming you back for another relaxing coastal getaway soon. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear Ian, Thank you for your feedback. We are delighted to hear that you found the accommodation clean, comfortable, and conveniently located. It's also great to know that you enjoyed the excellent Wi-Fi and had a trouble-free stay overall. We appreciate your suggestion regarding the restaurant menu. Guest feedback is invaluable in helping us continually improve our dining experience, and your comments will be shared with our Food & Beverage team for consideration. Thank you for choosing Mantra Lorne. We look forward to welcoming you back for another enjoyable stay in the future. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear Carmel, Thank you for your review. We are delighted to hear that you were very satisfied with your one-night stay and found your accommodation pleasant and comfortable. Providing a relaxing and enjoyable experience for our guests is exactly what we strive for. Thank you for choosing Mantra Lorne. We appreciate your kind feedback and look forward to welcoming you back for another enjoyable stay in the future. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear B., Thank you for your review. We are delighted to hear that you enjoyed our wonderful beachfront location and the convenience of being just steps away from Lorne's shops, cafés, and restaurants. It's also great to know that you found our team friendly and helpful throughout your stay. Thank you for choosing Mantra Lorne. We appreciate your kind feedback and look forward to welcoming you back for another enjoyable coastal getaway in the future. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear Catriona, Thank you for your wonderful review and for your continued support of Mantra Lorne. We are delighted to hear that you have stayed with us many times and that our team consistently helps make your visits enjoyable. Providing attentive service, responding promptly to guest requests, and ensuring every stay is as comfortable as possible is something we take great pride in. It is especially rewarding to know that you appreciate the attention to detail and the assistance provided both before and during your stay. Feedback such as yours means a great deal to our team and is wonderful encouragement for everyone involved. Thank you again for your loyalty. We look forward to welcoming you back to Mantra Lorne for many more enjoyable stays in the future. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear Lisa, Thank you for your feedback and for choosing to stay with us again. We are delighted to hear that you enjoyed our fantastic location and that, despite this visit being a quick getaway, you still found Mantra Lorne to be a great place to stay. It's also pleasing to know that you appreciated the value of the discounted Heritage Room rate. We appreciate your honest comments regarding the Heritage Room and understand that it may not have offered the same experience as some of the other room types you have enjoyed during previous stays. Thank you again for your continued support. We look forward to welcoming you back to Mantra Lorne and hopefully into one of your preferred room types on your next visit. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear Guest, Thank you for taking the time to share your feedback and for your ongoing support of Mantra Lorne. I am sorry to hear that aspects of your recent stay did not meet the standards you have come to expect from us. While we are currently undertaking a refurbishment program to improve some our accommodation offering, I understand your disappointment that the impact of these works affected the atmosphere and overall value of your stay. We appreciate your comments regarding communication of the refurbishment works. Managing guest expectations during periods of improvement is important, and your feedback has been noted as we continue to review how we communicate these projects to our guests. I also understand your frustration regarding pricing and value. While rates can vary between booking channels depending on promotions, packages and availability, we appreciate your perspective and understand how this can be confusing when booking directly. Thank you for recognising the efforts of our team during your stay. While I regret that the experience did not live up to your previous visits, your feedback is appreciated and will assist us as we continue to improve the resort. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear Brandon, Thank you for your wonderful review. We are delighted to hear that you had a comfortable stay and enjoyed our excellent location, clean rooms, great facilities, and the customer service provided by our team. It is always rewarding to receive such positive feedback and know that our guests have had a memorable experience. Thank you for choosing Mantra Lorne. We truly appreciate your kind comments and look forward to welcoming you back for another enjoyable coastal getaway soon. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear Peter, Thank you for your kind review. We are delighted to hear that you enjoyed our fantastic location and found the resort to be a relaxing environment. Providing a comfortable coastal escape where guests can unwind and make the most of beautiful Lorne is exactly what we strive for. We truly appreciate your feedback and look forward to welcoming you back to Mantra Lorne for another relaxing stay in the future. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear Vasilios, Thank you for your feedback. We are delighted to hear that you enjoyed our fantastic location and had a lovely stay overall. At the same time, I am sorry to learn that aspects of the room did not meet your expectations. We appreciate your comments regarding the condition of the accommodation and the comfort of the fold-out couch. Your feedback has been shared with the relevant team as we continue to invest in upgrades and improvements across the resort. Thank you again for taking the time to share your experience. We hope to welcome you back to Mantra Lorne in the future. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear Sheralyn, Thank you for your wonderful review. We are delighted to hear that you enjoyed a relaxing getaway with us and that your comfortable room, delicious buffet breakfast, refreshing swim, and spa experience all contributed to a memorable stay. It's fantastic to know that you found your visit both relaxing and enjoyable. Creating experiences where guests can unwind and make the most of our beautiful coastal location is exactly what we strive for. Thank you for choosing Mantra Lorne. We look forward to welcoming you back for another beautiful and relaxing stay in the future. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear Bella, Thank you for your wonderful review. We are delighted to hear that you had an amazing and relaxing stay and enjoyed our pool and gym facilities. It's fantastic to know that you found the experience comfortable, enjoyable, and a great place to unwind. Thank you for choosing Mantra Lorne. We truly appreciate your kind feedback and look forward to welcoming you back for another relaxing coastal getaway soon. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear Trevor, Thank you for taking the time to share your feedback. I am very sorry to learn that your initial impression of your stay was so disappointing. I understand how frustrating it would have been to arrive looking forward to a relaxing getaway, only to be allocated a room that you found dark, stale, and affected by a damp odour. I also appreciate your comments regarding the availability of an upgrade as an Accor Gold member. While room upgrades remain subject to availability on the day of arrival, I understand that this outcome did not meet your expectations, particularly during a special weekend away. That said, I am pleased that after raising your concerns, our team was able to relocate you to a brighter and more suitable room. However, I recognise that this did not fully recover your initial experience, and I apologise that we did not leave you feeling more valued as a loyal Accor member. We acknowledge that some areas of the resort are undergoing refurbishment, and guest feedback such as yours plays an important role in helping us improve both our accommodation offering and the overall guest experience. Thank you again for your honest feedback. While I regret that this stay fell short of expectations, I appreciate you bringing these matters to our attention. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear Jenny, Thank you for your heartfelt review and for choosing Mantra Lorne for such a meaningful family gathering. We are honoured that your visit provided an opportunity to celebrate the lives of your mum and dad and to create special memories together. Knowing that Erskine House was their honeymoon destination makes your family's connection to Lorne even more special, and we are privileged to have played a small part in such an important occasion. I was especially pleased to hear that our team provided friendly, caring, and supportive service throughout your stay and that you enjoyed the breakfast experience as well. Your kind words will be shared with the team, who will be touched to know they helped make your time together a little easier and more memorable. Thank you again for allowing us to be part of such a personal and significant moment. We wish you and your family comfort in your cherished memories and hope to welcome you back to Mantra Lorne in the future. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear Nathan, Thank you for taking the time to share your feedback. I am sorry to learn that your arrival experience was frustrating and did not meet expectations. I completely understand how disappointing it would have been to arrive and find your allocated parking space occupied, particularly after travelling and with several heavy suitcases to unload. I also appreciate the frustration of being directed to alternative parking options, only to find those spaces unavailable as well. I am equally disappointed to hear that the in-room phone was not functioning and that, despite reporting the issue and being advised it would be attended to, it remained unresolved throughout your stay. This is certainly not the level of responsiveness we aim to provide. While I appreciate that our team attempted to assist, I apologise that these issues detracted from your overall experience. Your comments have been shared with our Front Office and Maintenance teams for review, particularly regarding parking management and follow-up of reported maintenance issues. Thank you again for bringing these matters to our attention. We value your feedback and hope to have the opportunity to provide you with a smoother experience in the future. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear William, Thank you for your wonderful review. We are delighted to hear that everything was enjoyable and that you found our team to be friendly, helpful, and attentive throughout your stay. Receiving feedback such as yours is incredibly rewarding, and it is especially pleasing to know that we delivered an experience that you could not fault. Thank you for choosing Mantra Lorne. We truly appreciate your kind comments and look forward to welcoming you back for another enjoyable stay in the future. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne