Mantra Lorne 4 stars

Customer review rating (ALL Rating) 4.3/5 3,623 reviews

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Mountjoy Parade, 3232 LORNE, Australia

Description

Hotel extras

  • Relax in our indoor heated Mineral pool and male & female steam rooms.

  • Mantra Lorne is situated right on the famous Great Ocean Road

  • Have a game of golf at the 18 hole putting green and granted access to the Lorne Bowls Club.

  • Have a competitive, or leisurely swing at any of our 4 tennis courts

  • Our reception desk operates 24 hours for the convenience of our guests

Our accommodation(s)

Hotel location

Mantra Lorne

Mountjoy Parade
3232 LORNE
Australia

GPS:-38.536873, 143.976076

Telephone
Fax +61 3 5289 1185

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

THE LARDER

Pull up a chair at The Larder, where coastal flavours meet hearty favourites. Enjoy breakfast or dinner in a bright summer space or by the fire in winter. From fresh seafood and steaks to pasta and vegetarian dishes, there s something for everyone.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,623 reviews

Customer review rating 2.5/5

Mina M. M. Families - Confirmed reviews ALL

Room was not clean. Vents were not clean in probably over a year. Service wasn’t too bad. Would not stay there again

Dear Mina, Thank you for taking the time to share your recent experience with us. I’m very sorry to hear that the cleanliness of your room was not up to standard, particularly regarding the vents. This is not the level of presentation we aim to provide, and I appreciate you bringing it to my attention. While I’m pleased to hear that the service you received was satisfactory, I understand your disappointment overall. Please be assured that your comments have been shared with our housekeeping team for immediate review and corrective action. We value all feedback, even when it is difficult to hear, as it helps us improve. I’m sorry that we were unable to meet your expectations on this occasion. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne

Customer review rating 3.5/5

Melinda M. Families - Confirmed reviews ALL

Stay a lot at Mantra and the rooms seem to be declining each time we stay. The oven was so dirty we did not use, the entire kitchen needs updating. We moved the couch and under the couch showed it had not been cleaned for a far while and there were used tissues, yuk!

Dear Melinda, Thank you for your continued loyalty to Mantra Lorne and for taking the time to share your recent experience. I’m very sorry to hear that the condition of your room did not meet the standards you have come to expect from us. The issues you’ve described — including the dirty oven, the outdated kitchen, and the lack of cleanliness under the couch — are unacceptable and well below the level of presentation we aim to provide. I appreciate you bringing these matters to my attention, and I have already shared your comments with our housekeeping and maintenance teams for immediate review and corrective action. We value your ongoing support, and it is disappointing to learn that your recent stays have not reflected the quality we strive for. Please know that your feedback is taken seriously as we continue to assess our accommodation standards and plan future improvements. I hope we may have the opportunity to welcome you back and restore your confidence in the experience we aim to deliver. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne

Customer review rating 3.5/5

Maxine P. Families - Confirmed reviews ALL

Great location, room layout good, but could do with some maintenance and cleaning was ok. The pull out bed very uncomfortable. Breakfast was lovely, dinner at the restaurant poor and expensive. Reception staff friendly and helpful, rest ok. I would stay again and recommend based on location.

Dear Maxine, Thank you for taking the time to share your recent experience with us. I’m pleased to hear you enjoyed our location, the room layout, and that you found our breakfast offering and reception team to be friendly and helpful. I’m sorry to learn that some aspects of your stay fell short of expectations. Your comments regarding room maintenance, the level of cleaning, and the comfort of the pull‑out bed have been shared with our housekeeping and maintenance teams for review. I also appreciate your feedback on the restaurant, and we will take this into consideration as we continue to refine our dining experience. We value your balanced perspective and are grateful that, despite these concerns, you would stay with us again and recommend us based on our location. We hope to welcome you back for a more seamless stay in the future. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne

Customer review rating 1.5/5

Justin C. Families - Confirmed reviews ALL

The range of facilities throughout the resort were good, but the rooms need significant renovations. Showers over baths are a significant health and safety hazard and the rooms are very outdated and worn.

Dear Justin, Thank you for taking the time to share your recent experience with us. I’m pleased to hear you enjoyed the range of facilities throughout the resort. I’m sorry to learn that the condition of your room did not meet your expectations. Your concerns regarding the shower‑over‑bath configuration and the overall wear of the room are important to us. Please be assured that your comments have been shared with our management and maintenance teams as we continue to review our accommodation standards and plan future improvements. We appreciate you bringing this to our attention and hope we may have the opportunity to welcome you back for a more comfortable stay. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne

Customer review rating 4.5/5

Dominic N. Couples - Confirmed reviews ALL

Relaxed

Dear Dominic, We very much appreciate your comments regarding your stay at the Mantra Lorne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edwin Erftemeyer General Manager Mantra Lorne

Other web-users rate our hotel

  • 1,719 reviews 9.4/10 Location
  • 2,478 reviews 6/10 Room
  • 1,519 reviews 8.5/10 Service
  • 16 reviews 7/10 WiFi
  • 856 reviews 8.6/10 Breakfast
  • 822 reviews 5.8/10 Comfort
  • 779 reviews 4.4/10 Cleanliness

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