Mantra Lorne 4 stars

Customer review rating (ALL Rating) 4.3/5 3,612 reviews

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Mountjoy Parade, 3232 LORNE, Australia

Description

Hotel extras

  • Relax in our indoor heated Mineral pool and male & female steam rooms.

  • Mantra Lorne is situated right on the famous Great Ocean Road

  • Have a game of golf at the 18 hole putting green and granted access to the Lorne Bowls Club.

  • Have a competitive, or leisurely swing at any of our 4 tennis courts

  • Our reception desk operates 24 hours for the convenience of our guests

Our accommodation(s)

Hotel location

Mantra Lorne

Mountjoy Parade
3232 LORNE
Australia

GPS:-38.536873, 143.976076

Telephone
Fax +61 3 5289 1185

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

THE LARDER

Pull up a chair at The Larder, where coastal flavours meet hearty favourites. Enjoy breakfast or dinner in a bright summer space or by the fire in winter. From fresh seafood and steaks to pasta and vegetarian dishes, there s something for everyone.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,612 reviews

TripAdvisor Rating  3.7/5  5,144 reviews

Customer review rating 3.0/5

Ron T. Couples - Confirmed reviews ALL

While one of the desk managers said the bath in the room was in a heritage format so it presumably could not be changed such statement was utter rot as the room ,(501)was decidedly not heritage. In brief the bath over which was the shower is far too deep especially for less mobile elderly people and represents a severe fall hazard and if many other rooms are the same they all need urgent modification. Also on both mornings all the hot food tems were basically too cold, as well as the coffee and needed greater heating; such was a severe disappointment to us for a so called upper class place

Dear Ron T., Thank you for taking the time to tell us about your experience at the Mantra Lorne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. While the rooms are called Heritage and come under the Heritage Victoria listing, we could potentially replace the baths when the property receives funds to do so. This has been raised with the corporate office hopefully a refurbishment might be on the horizon in the coming years. We will also share your feedback about breakfast for our team to investigate and address accordingly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Edwin Erftemeyer General Manager Mantra Lorne

Customer review rating 4.5/5

Tania M. Families - Confirmed reviews ALL

Great location, always a relaxing stay. Staff are lovely.

Dear Tania, We very much appreciate your comments regarding your stay at the Mantra Lorne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edwin Erftemeyer General Manager Mantra Lorne

Customer review rating 2.0/5

Nicholas R. Families - Confirmed reviews ALL

I have stayed here on occasions for the past 10 years. In that time ZERO maintenance and upgrades seem to have been done. The beds are old and saggy, the blinds are wrinkled and covered in dead bugs. The kitchen cupboards are cheap and falling apart. The toilet seats don’t match the toilet…. The restaurant / breakfast used to be good, and the location is good so that used to make up for the uncomfortable nights sleep. But now it seems they’re cutting corners at the restaurant too and the breakfast is stale and boring. Timing wise it seems to me like it’s gone down hill since Mantra took over - I think they’re passing everything on to share holders and not investing in good staff and fix / upgrading the accommodation to keep up with normal wear and tear. Or the individual owners of the apartments are not being incentivised to maintain their investments - maybe the location means they get customers regardless of how run down it’s getting???…

Dear Nicholas, Thank you for taking the time to tell us about your experience at the Mantra Lorne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I understand your frustrations in respect to the Accommodation, in fact we have commenced some refurbishments in 2025 with the owners and this will continue through 2026 and into 2027. There are many challenges at the property with increased cost due to the ongoing property maintenance plan that has been implemented over the past two years. We have some significant projects which will take 4-5 years to see progress of scale. We are also addressing your concerns with breakfast, and in general all food and beverage offerings. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Edwin Erftemeyer General Manager Mantra Lorne

Customer review rating 4.5/5

Anthony R. Couples - Confirmed reviews ALL

Enjoyed the stay at the Mantra Lorne. The room and facilities were first class. Very impressed with Lorne as a resort.

Dear Anthony, We very much appreciate your comments regarding your stay at the Mantra Lorne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edwin Erftemeyer General Manager Mantra Lorne

Customer review rating 4.5/5

John P. H. Families - Confirmed reviews ALL

Excellent location in Lorne. Close to the shops, restaurants and the beach is right outside. Quick, friendly efficient check-in. Apartments reasonably well-equipped with a small kitchen. Grounds well maintained. My ACCOR status was recognised as a very frequent customer to Accor. Thank you for making me feel so special.

Dear John, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Edwin Erftemeyer

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Other web-users rate our hotel

  • 1,751 reviews 9.4/10 Location
  • 2,558 reviews 6/10 Room
  • 1,557 reviews 8.3/10 Service
  • 18 reviews 6.3/10 WiFi
  • 875 reviews 8.4/10 Breakfast
  • 860 reviews 5.8/10 Comfort
  • 816 reviews 4.2/10 Cleanliness
  • 561 reviews 4.4/10 Vibe

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