Mantra Lorne 4 stars

Customer review rating (ALL Rating) 4.3/5 3,621 reviews

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Mountjoy Parade, 3232 LORNE, Australia

Description

Hotel extras

  • Relax in our indoor heated Mineral pool and male & female steam rooms.

  • Mantra Lorne is situated right on the famous Great Ocean Road

  • Have a game of golf at the 18 hole putting green and granted access to the Lorne Bowls Club.

  • Have a competitive, or leisurely swing at any of our 4 tennis courts

  • Our reception desk operates 24 hours for the convenience of our guests

Our accommodation(s)

Hotel location

Mantra Lorne

Mountjoy Parade
3232 LORNE
Australia

GPS:-38.536873, 143.976076

Telephone
Fax +61 3 5289 1185

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

THE LARDER

Pull up a chair at The Larder, where coastal flavours meet hearty favourites. Enjoy breakfast or dinner in a bright summer space or by the fire in winter. From fresh seafood and steaks to pasta and vegetarian dishes, there's something for everyone.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,621 reviews

TripAdvisor Rating  3.7/5  5,142 reviews

Customer review rating 4.5/5

Linda F. Families - Confirmed reviews ALL

Overall we love staying at Mantra Lorne. There is so much to do and you are right in the centre of the action. The services is great. The apartments could do with some updating, they are getting a bit tired, but we will still come back.

Dear Linda, We very much appreciate your comments regarding your stay at the Mantra Lorne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edwin Erftemeyer General Manager Mantra Lorne

Customer review rating 4.0/5

Catherine O. Friends - Confirmed reviews ALL

A great place to come and totally relax. I feel safe even on my own.

Dear Catherine,, We very much appreciate your comments regarding your stay at the Mantra Lorne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edwin Erftemeyer General Manager Mantra Lorne

Customer review rating 4.0/5

James A. Solo - Confirmed reviews ALL

The Erskine House staff are always polite and helpful – the breakfasts are top class, and the rooms are immaculate and comfortable.

Dear James, We very much appreciate your comments regarding your stay at the Mantra Lorne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edwin Erftemeyer General Manager Mantra Lorne

Customer review rating 0.5/5

Nilusha P. Families - Confirmed reviews ALL

I am writing to formally raise a complaint regarding our recent stay at your hotel, specifically in Room 219B, which fell well below acceptable standards. Upon checking into the room, we immediately noticed that it had not been properly cleaned or maintained. There was visible hair in the bathroom, and the carpets appeared old, dusty, and unhygienic. There was no indication that the room had been checked or prepared to an appropriate standard prior to our arrival. Later that night, while attempting to sleep, we were disturbed by a bright external light shining directly onto the bed. When we tried to close the curtains, we discovered that they were significantly shorter than the window and did not block the light at all. Despite trying various ways to make the room darker, we were unable to sleep. At around midnight, we contacted reception to report the issue. Unfortunately, the response from the night shift manager was extremely disappointing. His attitude showed a complete lack of care or concern, and he was unwilling to listen to our complaint or offer any solution. We had to suggest ourselves that we be moved to another room. After informing him that we were coming to the reception desk at approximately 12:30 AM, we arrived to find the desk unattended. My husband had to search the lobby and nearby offices before locating the manager, who was working on a computer. The manager then provided us with new room keys and a room number, but did not explain where the room was located. He simply drew a route on a map. When we followed the directions, we found the building entrance locked at around 1:30 AM, leaving us unable to access the room. After walking around the property further, we eventually found another entrance that was open and were finally able to enter the room and get some rest. Due to this appalling experience, we decided to check out the following morning. Overall, the standard of service and accommodation was more comparable to a basic motel rather than a hotel. That said, we would like to acknowledge Hanna, the Assistant Manager, who assisted us in the morning. She was understanding, professional, and genuinely took the time to listen to our concerns, which we appreciated. We trust that this feedback will be taken seriously and addressed to ensure that future guests do not encounter a similar experience.

Customer review rating 4.5/5

Constance W. Friends - Confirmed reviews ALL

Always get good service at reception and in The Larder.

Hi Constance, Thanks so much for your kind words! We're thrilled to hear that you consistently enjoy our service at reception and in The Larder. It means a lot to our team to know they’re making your stay enjoyable. Best regards, Edwin Erftemeyer General Manager Mantra Lorne

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Other web-users rate our hotel

  • 1,773 reviews 9.4/10 Location
  • 2,559 reviews 6.1/10 Room
  • 1,553 reviews 8.3/10 Service
  • 18 reviews 7.2/10 WiFi
  • 878 reviews 8.4/10 Breakfast
  • 865 reviews 5.9/10 Comfort
  • 818 reviews 4.3/10 Cleanliness
  • 565 reviews 4.5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.