Mantra Melbourne Melton 4 stars

Warm welcome on arrival. Room was large and clean. Bathroom, with a bath, was huge. We had room overlooking track, which offered excellent views. As hotel is attached to trotting track, with sportsbar/pokies, dining is available. Bed excellent. Room very quiet when racing had finished. Highly recommended.

The room was spacious and bath was great and there it ends - we stayed 4 days. Spare blanket and pillows just thrown in to cupboards, no glassware, tea bags not replaced, Staff lacking knowledge about facilities, compendium out of date with misleading information - no mini bar, no shuttle - no breakfast, no lunch, dinner disappointing as main served before entree finished, staff disinterested, no warmth about the place, placed well away from any activities. And they take a security deposit to boot!

The mantra is located at Tabcorp, the Victorian Harness Racing facility, with loads of parking, though not sure how much there would be if they were holding an event on the day of your stay as there is no dedicated hotel parking. There is also a pokies venue attached to the hotel. Room was a good size, bed was not bad, tv not the biggest but not too small, just, that you can't see it from the bed. Bathroom was big with a bath and a great shower... the shower felt like a massage, nice. Check in was adequate, just friendly but not welcoming which was disappointing. Reception closes at 7pmnso good luck if you have any requests or issues after this time. Breakfast consists of a choice of one of two prepackaged sets containing a cereal, milk, small muffin or muesli bar and a fruit box. Not sure how many preservatives are in the muffin as the best before date was later this year. The lobby has a coffee machine and tea for free so you can help yourself. Much nicer than the instant in room. Accor Member Info No upgrade on the room unfortunately or welcome amenity or bottle of water upon check in. We did get drink vouchers as an afterthought when I queried breakfast. Next morning I queried the welcome gift and water, guest services officer was much nicer and apologised for the lack and promptly went to get it for me. She came back with a bottle of water and a stubbie holder. Very disappointing. Also offered were 2 extra drink vouchers and late check out of 12pm by way of apology. For a one nighter it ticks the boxes for a 3* hotel. As platinum ALL it sadly fails with status perks/rewards and recognition.

We stayed at this hotel on Monday 6th July for a special birthday treat for my partner,and we also booked dinner in the restaurant. The room we stayed in, room 130,was not up-to our expectations ! There were cobwebs, on the walls, o price list for mini bar available, and worst of all, the supposedly king deluxe bed,was two singles side by side, which moved during the night, and gave us a horrible sleep and a sore back in the morning. When we checked out in the morning, we were not asked if we enjoyed our stay, only “we’ll see you next time” which I replied “no you won’t “ to be greeted with an uncomfortable chuckle. The meal we had was not nice at all, we thought we would play it safe by ordering 2 x chicken parmigiana,well they were soggy,and tasteless the sauce was all dried up as if they had been laying under heat lamps for a while, and the was only 4 customers in the building ! We left over half of our meal and mentioned to the waiter, he said he would pass it onto the kitchen. The surroundings are lovely and the atmosphere is nice, but personally, I will not hurry back here again, it was my first experience here and we left really dissatisfied and disappointed. This is only my honest opinion of the place, and it really is a shame as we were looking forward to a nice night out for my partner’s birthday, away from all the stressful going on with covid 19.

Midweek overnight stay, lovely big room overlooking the track. Even with king sized bed and a single and 2 seater lounge still plenty of room. Quality bed and bedding. Large bathroom separate shower and bath. Licences club with great restaurant and gaming area. Food was very good with different specials each night. Senior 1, 2 or 3 courses very good value and good sized meals. Courtesy bus into Melton.